(a) A person claiming damage or loss under AS 14.48.130 must file a signed formal written complaint on forms provided by the commission. The formal complaint must set out in detail
- (1) the nature of the complaint and specific allegations;
- (2) the documentation and other information to support the allegations;
- (3) a description of the complainant's attempts to resolve the matter of the complaint with the institution;
- (4) the outcome desired by the complainant; and
- (5) justification under AS 14.48 or this chapter for the desired outcome.
- (b) Within 10 days after receipt of a written complaint, the commission staff shall acknowledge receipt to the complainant and shall inform the involved institution of the complaint filing.
- (c) Upon the request of a complainant, the commission staff shall provide information regarding AS 14.48 and this chapter to assist a complainant with completion of the complaint form. The commission staff may not complete complaint forms on behalf of a complainant.
- (d) A complaint initiated by the commission under AS 14.48.050(8) will be investigated under 20 AAC 17.145.
- (e) The executive director may initiate a complaint on behalf of an individual student or a group of students.
(Eff. 5/8/88, Register 106; am 4/27/2001, Register 158; am 12/29/2010, Register 196)
Authority: AS 14.48.050, AS 14.48.130