(a) A grantee shall have written policies on volunteer services that include
(1) the philosophy, goals, and objectives of the volunteer program;
(2) the responsibilities and tasks of volunteers;
(3) the procedures and criteria for selecting volunteers; and
(4) the accountability and reporting requirements of volunteers.
(b) A grantee shall have a documented training program for volunteers that provides information on clients' rights, program procedures, and procedures for emergencies.
(c) A staff person or persons must be designated to serve as supervisor of volunteer services.
(d) A grantee shall develop a procedure for reviewing volunteers' performance and providing feedback to volunteers.