181 Pa. Super. 11 | Pa. Super. Ct. | 1956
Lead Opinion
Opinion by
York Telephone & Telegraph Company, an independent telephone company incorporated in 1907, renders service through 13 exchanges for the most part in York County but to some extent also in Adams County in this State. The service or franchise area, of the Company as we shall refer to it, comprises 687 square miles with a population of upwards of 167,000. Impelled by numerous complaints lodged with it, the Public Utility Commission on October 30, 1930, instituted an investigation and inquiry, of its own motion,
In the absence of an appeal we may take it that the Company concedes the validity of the above findings in the order of October 6, 1952. Cf. §1112 of the Public Utility Law, 66 PS §1442. In partial compliance with the 1952 order the Company thereafter submitted monthly progress reports, as directed, but did not file
Upon the initiation of the proceeding of October 30, 1950, the Company engaged the services of the engineering firm of Day and Zimmermann. The engineers made a comprehensive survey of the facilities of the Company; thorough studies were also made of the probable future service demands and the reasons for the existing numbers of unfilled applications. The survey culminated in a detailed report proposing a comprehensive program designed to meet the Company’s existing and anticipated service requirements. The evidence in all of the hearings before the Commission emphasized the importance of manpower and particularly the necessity for additional “cable crews” to fill the existing deferred applications for service and to meet current and future demands. At the time of the 1950 investigation the Company had but five cable crews. The report of the engineers, as submitted, was later amended by Theodore E. Seelye, vice president of Day and Zimmermann, to contain the recommendation that three additional cable crews be employed increasing the total number of such crews to eight. The order of October 6, 1952, recited: “The record in this case is replete with disclosures ... of insufficient construction
The Company did not assign findings II and Y as error in this appeal. In effect the Company concedes that it failed to comply with the order of October 6, 1952, and the controlling question raised by this appellant on this phase of the appeal, therefore, is whether the imposition of the above penalty under §1301 of the Public Utility Law is justified under the findings in the 1955 revived investigation.
The Commission in the 1952 order, referring to the report and the recommendations of Day and Zimmermann made to the Company, stated: “In general these plans appear comprehensive and, if promptly executed, should give to respondent’s present and prospective patrons the service to which they are entitled.” The difficulty is that in material respects the recommendations of the engineers were still unexecuted more than
Of 22 persons who had applied for service during the years 1946-1950 whose applications concededly had not been filled by February 1, 1955; nine of them, on a State highway, were denied service until 1954 when the Company finally became reconciled to the only effective plan of building “a lead-covered aerial cable along that highway.” Installing the cable and making the necessary connections involved the work of cable crews and cable splicers. Of three of the 22 applica
Of additional unsatisfied applicants, who had filed complaints against the Company, 30 appeared as witnesses before the Commission. The order of August 8, 1955 contains a summary of the testimony of some of them, quoted in the margin, which the Commission regarded as typical.
The above comment of the Commission is amply supported by the evidence. The defense of the Company in reality is one of confession and avoidance. It admits its delinquencies but now attempts to justify them by the large sums expended in otherwise carrying out the program recommended by its engineers. The complaint of the Commission has been, not that the Company has accomplished little, but that it has not done more. It has refused to recognize any authority in the Commission to regulate its affairs under the police power of the State delegated to it in the Public
When, therefore, the issue of compliance was raised in this proceeding it was for the Commission alone to determine whether its orders had been violated and to impose the penalties of §1301, 66 PS §1491, on proof that the Company had refused to perform the duties properly imposed upon it by the Commission. Cf. Pa. P. U. C. v. Gornish, 134 Pa. Superior Ct. 565, 573, 4 A. 2d 569; Ryan v. Pa. P. U. C., 143 Pa. Superior Ct. 517, 17 A. 2d 637; Duquesne Light Co. v. Upper St. Clair, 377 Pa. 323 at 332, 105 A. 2d 287. Under §1301, supra, the Common Pleas of Dauphin County is given jurisdiction, to the exclusion of all other courts, but only to recover the penalties after they have been imposed by the Commission. The Company, by its defiance of the authority of the Commission to regulate its affairs reasonably, in the interest of the public, has invited the penalty imposed for its refusal to engage additional cable crews, and therefore must submit to it.
The Commission, in addition, imposed penalties on the Company in the total sum of $19,800 for “its persistent and unjustified failure” to provide service to the 22 applicants, above referred to, who had applied for service during the years 1946-1950 and who as of ■February 1, 1955 had not yet been supplied with telephones. We are convinced that these penalties were
We need refer but briefly to the remaining questions raised by appellant on other issues which do not involve the imposition of penalties.
The Company, as. a temporary practice, admittedly was providing “multi-party (five or more persons on a line) service within base-rate areas at the same rate charged for a 4-party line service”. The Commission found “that this practice is' discriminatory and in violation of Section 402 of the Public Utility' Law.” Based upon these findings there can be no just complaint as to .that part of the Commission’s order which required the elimination of the practice Within reasonable stated
The Company employed a cnt-off device which terminated calls in local-service areas after five or six minutes. The purpose was to avoid additional capital expenditures. The Company’s communications engineer testified that if the cut-off system were eliminated the trunk lines linking three outlying exchanges with the City of York would have to be doubled. The employment of a cut-off device in the first instance and the continuance of its use under varying conditions and circumstances may be a matter within the managerial discretion of those charged with the operation of the Company. Cf. Pennsylvania Telephone Corporation v. Pa. P. U. C., 153 Pa. Superior Ct. 316, 33 A. 2d 765, in which we approved its continued use under wartime conditions, when telephone service itself was rationed because of the difficulty in securing favorable priority delivery of rationed trunking equipment and other essential materials. But unrestricted service should be the objective in cities the size of York and there is no good reason for the indefinite continuance of its use anywhere in the Company’s franchise area; the company has the capital or the credit necessary to finance the change and essential manpower and construction materials are available. The Commission had the power, of its own motion in response to complaints lodged with it, to question the quality of service rendered by the Company as affected by the operation of the cutoff device. And after full hearing the Commission from the evidence in its “Finding IV” stated: “We find . . . that the use of said cut-off feature in fact results in inadequate, inefficient and unreasonable service” Based upon that finding the Commission ordered: “That respondent eliminate the use of time cut-off devices within a reasonable time” in accordance
The order of the Commission as to paragraph 11 imposing a total penalty of $19,800 for failure to supply service is reversed; otherwise the order is affirmed, imposing a total penalty of $32,750., which will bear interest from September 16, 1955, in accordance with our former order of October 3, 1955.
Section 401 provides: “Every public utility shall furnish and maintain adequate, efficient, safe, and reasonable service and facilities, and shall make all such repairs, changes, alterations, substitutions, extensions, and improvements in or to such service and facilities as shall be necessary or proper for the accommodation, convenience, and safety of its patrons, employes, and the public. Such service also shall be reasonably continuous and without unreasonable interruptions or delay. Such service and facilities shall he in conformity with the regulations and orders of the commission . . .” (Italics supplied)
Section 413 provides: “Whenever the commission, after reasonable notice and hearing, upon its own motion or upon complaint, finds that the service or facilities of any public utility are unreasonable, unsafe, inadequate, insufficient, or unreasonably discriminatory, or otherwise in violation of this act, the commission shall determine and prescribe, by regulation or order, the reasonable, safe, adequate, sufficient, service or facilities to be observed, furnished, enforced, or employed, including all such repairs, changes, alterations, extensions, substitutions, or improvements in facilities as shall be reasonably necessary and proper for the safety, accommodation, and convenience of the public, and shall fix the same by its order or regulation.”
“Rev. Felix R. Kelaher, Treasurer of St. Francis Preparatory School for boys, Spring Grove, testified . . . that his school had applied for a pay station in 1946, and still did not have it. He said his school has more than 100 boys of high school age from several states and from South America who have need to communicate with their parents, and who have been able to do so only by using the phone in the headmaster’s office . . . He said respondent never gave any satisfactory reason why the pay station could not be installed, and never communicated with the school concerning the application, except in reply to the School’s inquiries.” In response to this testimony John C. Herbert stated: “We .have now checked
“Mrs. Robert Mummert testified . . . that she applied for a phone for their house in Hellam in 1950, but was told ‘that the line was full and they just couldn’t take care of us.’ ” She was denied service although her need was acute because of her chronic illness and the disability of her husband.
“Mr. David Sternbergh testified . . . that he operates a skating rink year-round and a swimming pool three months a year on the Lincoln Highway outside of York. He said he had applied for a pay station at his skating rink when it was opened, thirteen and one-half years previously, and for a pay station at his swimming pool when it was opened, seven years previously, but had been unable to get either . . . He said that new telephone cables along the Lincoln Highway, when completed, were devoted to serving new factories of Caterpillar Tractor Company and other companies . . . Mr. Sternbergh described a telephone conversation he had with respondent’s President, Mr. Rudy, as follows: I was expressing a spirit of resentment that I have been a user of the phone company and have been a customer and have been asking for a pay station for some thirteen years when this conversation took place over the phone, and that it was too bad that the telephone company had devoted all of their trunk lines to this new business. And then we old fellows are sitting around still waiting, are still being neglected. And Mr. Rudy said, ‘Yes, I guess that’s about it, and he hung up.’ ”
“Rev. Warner W. Helder testified on April 5, 1955 that a year previously the vice-president of the board of his church applied for a phone for the parsonage. Mr. Helder said that when he went himself to the company to see when we could get it he was told the only way I would get a phone is if someone would drop out or if they would put a new line down there because the existing line had already been saturated. He described how difficult it was for a clergyman to be without a telephone, and told of the death in hospital of one of his parishioners before a neighbor could relay a message to bring him to the deathbed.” Mr. Herbert in reply admitted that “the only thing that had been delaying service to people in the particular area where Rev. Helder is, has been the labor problem.”
“William Miller testified . . . that he had applied for service in 1945, and that in June, 1954, he was informed that-the company
“John H. Brunner testified . . . that he had applied for service in 1952 for his house in York Haven Borough. He stated that he needed a phone for his sales work with Crucible Steel Products Company: ‘. . . If I want to make a telephone call, I’ve got to go either to Harrisburg or York, or else use somebody’s private phone in their residence or place of business. My business happens to be rather competitive and my competitors are very tickled when they find out something that I am doing wrong. It makes it pretty expensive to go back and forth or to drive 20 miles to make a telephone call.’ ” The Company was servicing others within 1,100 feet of Brunner’s home.
“Lincoln W. Cross, testifying on April 5, 1955, stated that he had applied for service in December 1953, and that the company had never told him when he might expect to receive ir."
“Robert Gates Dawes, President of York Junior College, which has an enrollment of 186 students, testified on April 5, 1955 that applications for a pay station for the College had been made in 1940, 1947 and 1952; that in 1952 he had been assured the pay station would be provided ‘as soon as possible’; but that he had never been given any indication as to when it would actually be provided. The next day, April 6, 1955, Mr. Herbert stated that the pay station would be installed within 30 days.”
“John Eck testified . . . that he had applied for service in the autumn of 1951; that he complained to this Commission in the summer of 1954; that in January 1955 two men from the company stopped at his house and told his wife the phone would be installed within 10 days; that this was the only communication he had ever had from the company; and that he still had no phone. On April 6, 1955, Mr. Herbert said the company’s records showed Mr. Eck applied in January 1952 and that all that was required to provide service was ‘additional open-wire facilities on present pole lines.’ ”
“Samuel A. Bare testified . . . that he had applied for service on February 19, 1951; that he had complained to this Commission; that in September 1954 this Commission relayed to Mr. Bare a statement from respondent that ‘several miles of line construction is needed before his service can be provided.’ and that the company expected ‘the delay to extend several more months.’ Mr. Herbert
“William R. Warfel testified . . . that he had applied for a phone in 1949; that he needs a phone for his business, and has been depending on the kindness of a neighbor who has a phone to make and receive calls; that in August 1954 the company told him he would have service ‘within weeks,’ but ‘we are still waiting.’
“Max Anstine testified on April 6, 1955 that he had applied for service four years previously for his farm, but bad not yet been given service. Testifying the same day, Mr. Herbert conceded that Mr. Anstine had been willing to pay the construction charges inrolved.”
“Edmund K. Miller testified on Wednesday, April 27, 1955 that he had had a phone at his present residence for the past 15 years, and that he was removing to West York in the next week. He said he had gone to the company a fortnight previously and applied for a phone at his new address, was told that they would have to investigate, and about 10 days later received a card from respondent stating they could not give him service at his new address. Mr. Miller stated he told the company he drives a milk tank truck; that most of his work orders come over the phone, and that since milk is a perishable commodity it is important for Mm to be available at all times so that he may handle emergency shipments.”
“Richard K. Seitz testified . . . that he had applied for a phone for his fruit farm in March 1852. He said he has 100 acres of peach and apple trees; that during the harvest season he employs 100-125 workers, and that he urgently needs a phone on the farm. During 1954, he said he harvested a $41,000 crop, notwithstanding the damage from Hurricane ‘Hazel, ’ Mr. Seitz said he complained to this Commission, which in July 1852 relayed to him a statement from respondent that service would be ‘delayed for several months.’ Nearly three years later, he still had no phone. Testifying later the same day, Mr. Herbert said part of the reason for the delay was that a line had to be constructed, and promised service ‘soon after’ August 1955. Mr. Herbert admitted that a manpower shortage increased this delay.”
“Clarence W. Mitzel testified . . . that he had applied for service in March 1953; that after he and several others had filed a
Concurrence in Part
Concurring and Dissenting Opinion by
I think the majority opinion limits the power of the commission to enforce, execute, and carry out the provisions of the Public Utility Law and the full intent thereof; and that it fails to adhere to the accepted principle that Ave shall not vacate or set aside an order of the commission, either in whole or in part, except for error of law or lack of evidence to support the finding, determination, or order of the commission, or violation of constitutional rights.
I concur in the conclusion of the majority that the penalty of $32,750 imposed for the failure to provide additional cable crews should be sustained. However, I cannot agree with the basis given for this conclusion. In my opinion, the penalty should be sustained on the ground that the utility, without justification, violated the specific order of the commission to provide the additional cable crews, and not, as the majority opinion indicates, because the absence of these crews was responsible for the failure to provide adequate and reasonable service to applicants. Under the circumstances,
The commission’s order of October 6, 1952, specifically ordered the utility to augment its cable crews within thirty days of the service of the order in accordance with the recommendation of the utility’s consulting engineer that three additional cable crews were necessary. The utility having taken no appeal from the commission’s order of October 6, 1952, is now precluded from attacking that order. Moreover, there was no justification shown for the failure of the utility to comply. The validity and the wisdom of the commission’s directive might have been questioned when it was made. It is too late to raise this question when a penalty is sought to be imposed for the utility’s noncompliance. It seems to me that the majority would reopen the inquiry relative to the original order to the extent at least of determining whether the failure to comply results in, or tends to result in, inadequate and unreasonable service. This procedure requires the commission, before imposing penalties of this nature,
The other penalty of $19,800, imposed for the utility’s failure to provide service for twenty-two pre-1951 applicants, should be modified as I have indicated. But I think there is error in the majority opinion wherein it attributes the failure to supply service to these applicants to the utility’s neglect to provide the additional cable crews, and concludes therefore there was a duplication of the penalty imposed for failing to add the additional cable crews. As the majority opinion observes, no individual explanation whatsoever was given for the failure to supply service to twelve of these applicants. In regard to nine others, the utility offered the explanation that certain new equipment (subscriber-carrier equipment), 'which ivas substituted for the original plan to install lead-covered cable, failed to function properly and had to be replaced \Vith lead-Covered cable as had been recommended initially. The lack of three additional cable crews was not a mate
The witness who testified concerning these twenty-two applicants concluded that “as an overall proposition” all deferred applications predating 1951 could have been filled prior to April 6, 1955, if the utility had had more manpower. He did not indicate how much prior to this date these applications would have been filled, and there was no further elaboration by the witness of the word “manpower.” The term “manpower” is not synonymous with “cable crews.” The former is more comprehensive than the latter. The term “manpower” could include splicing crews, installers, engineers, or employes in other essential positions. In my opinion, the utility completely failed to explain why these twenty-two applicants did not receive adequate and reasonable service. At most, the statement by the witness that all deferred applications predating 1951 could have been filled prior to April 6, 1955, if the utility had more manpower, is vague and indefinite, and it certainly does not support a conclusion that these applicants did not receive the service to which
Although I would affirm the action of the commission in imposing a penalty under these circumstances, I would modify the amount of such penalty. It appears that the commission imposed the penalty for failure to supply these twenty-two applicants with service upon the premise that the commission by its order of October 6, 1952, found the utility’s service to be inadequate, inefficient, and unreasonable in this respect, and that the order specifically required the utility to eliminate this condition. The commission having-assumed that the utility violated its order proceeded to impose the penalty under section 1301 (b) of the Public Utility Law, as amended, 66 PS 1491 (b), which provides that each day’s continuance in the violation of any regulation or final direction, requirement, determination, or order of the commission shall be a separate and distinct offense. Based upon a continuation in the violation for 396 days (from January 1, 1954, through January 31, 1955), the penalty at $50 per day aggregated $19,800. Although the commission’s order of October 6, 1952, indicates that the utility’s service
Although, in my opinion, the utility did not violate the commission’s order of 1952, in this respect, nevertheless the commission in its order of August 8, 1955, did find that the utility’s service to these twenty-two applicants remained inadequate, inefficient, and unreasonable without satisfactory explanation therefor. This constituted a violation of the Public Utility Law. Section 401 of the Public Utility Law, 66 PS 1171, provides that “Every public utility shall furnish and maintain adequate, efficient, safe, and reasonable service and facilities, . . .” The commission properly found that the utility failed to do so; and it was thus subject to the. penalty prescribed for such violation. Section 1301 (a) of the Public Utility Law, as amended, 66 PS 1491 (a), provides a penalty of $50 for violation