ORDER GRANTING-IN-PART AND DENYING-IN-PART MOTION TO DISMISS FIRST AMENDED COMPLAINT (Re: Docket No. 73)
Presently before the court is Defendant Google Ine.’s (“Google”) Motion to Dismiss the First Amended Complaint (“FAC”) filed by Plaintiff Rick Woods (“Woods”), on behalf of himself and all others similarly situated. See Docket No. 73. Woods filed written opposition to the motion. See Docket No. 74. The court found this matter suitable for decision without oral argument pursuant to Civil Local Rule 7-1 (b) and previously vacated the hearing date. Jurisdiction in this court arises pursuant to 28 U.S.C. § 1332(d)(2). For the reasons discussed below, Google’s motion to dismiss the FAC is DENIED IN PART and GRANTED IN PART with leave to amend.
I. FACTUAL AND PROCEDURAL BACKGROUND
A. AdWords and AdSense
Google offers two advertising products: AdWords and AdSense. FAC, Docket No. 68, ¶¶ 1, 107. AdWords allows advertisers to display advertisements on google.com and other web sites across the Internet. Id. ¶ 1. AdWords advertisers pay Google each time their ad is “clicked.” Id. Ad-Sense, by contrast, allows third parties to host or “publish” Google ads on their web sites. Id. ¶ 1 n. 1. These third parties receive a share of the revenue Google receives for each click on an AdWords advertisement that appears on their web sites. Id.
B. The Agreement
Advertisers can join the AdWords program online by clicking through and accepting the Google Inc. Advertising Program Terms (“Agreement”). Id. ¶¶ 2, 8. The Agreement states that it “constitutes the entire and exclusive agreement between the parties with respect to the subject matter” thereof, and that “[n]o statements or promises have been relied upon in entering into this Agreement except as expressly set forth” and “any conflicting or additional terms contained in any other document ... or oral discussions are void.” Id. Ex. A § 9.
According to the Agreement, “[p]rogram use is subject to all applicable Google and Partner policies” and such policies “may be modified at any time.” Id. Ex. A § 1. Under Section 2 of the Agreement, Ad-Words ads:
may be placed on (y) any content or property provided by Google (“Google Property”), and, unless Customer opts out of such placement in the manner specified by Google, (z) any other content or property provided by a third party (“Partner”) upon which Google places ads (“Partner Property”). Customer authorizes and consents to all such placements.
Id. Ex. A § 2. The Agreement also provides that “[t]o the fullest extent permitted by law, Google disclaims all guarantees regarding positioning, levels, quality, or
Under the Payment Terms, the Agreement asserts “[cjharges are solely based on Google’s measurements for the applicable Program, unless otherwise agreed to in writing.” Id. Ex. A § 7. The “[cjustomer’s exclusive remedy, and Google’s exclusive liability, for suspected invalid impressions or clicks is for [cjustomer to make a claim for a refund in the form of advertising credits.” Id. Ex. A § 5. Furthermore, “[tjo the fullest extent permitted by law, [cjustomer waives all claims relating to charges (including without limitation any claim for charges based on suspected invalid clicks) unless claimed within 60 days after the charge.” Id. Ex. A § 7.
C. Smart Pricing
The AdWords help site promotes its “automatic pricing discount feature” called Smart Pricing. Id. Ex. B. Smart Pricing is “a feature that automatically reduces the price advertisers pay for clicks if [Google’s] data shows that a click from a Display Network
For clicks arising from websites having conversion scores less than google.com, Google discounts the price of all the clicks. The total amount of the discount is equal to the price of that click multiplied by (1 minus the conversion score for the website or property originating the click). The Smart Pricing formula is expressed as follows: Smart Pricing discount = Price of Click x (1-Conversion Score)
Id. ¶ 28.
Woods alleges Google overcharged him by not applying the Smart Pricing discount formula to numerous clicks. Id. ¶ 9. Additionally, Woods believes Google deprived him of the Smart Pricing discount because it made preferential secretive deals with Special Partners. Id. Woods brings four causes of action regarding the Smart Pricing issue: (1) breach of contract; (2) breach of the implied covenant of good faith and fair dealing; (3) violation of the California Unfair Competition Law (“UCL”), Cal. Bus. & Prof.Code § 17200 et seq.; and (4) violation of the California False Advertising Law (“FAL”), Cal. Bus. & Prof.Code § 17500 et seq.
D. Non-Compliant Sites
According to the FAC, Google represents to AdWords advertisers that “all web sites and products are reviewed and monitored according to Google’s rigorous standards,” and “AdWords ads will continue to appear only on high-quality sites and products.” Id. ¶ 105. These rigorous standards include the AdSense Program Policies (“AdSense Policies”), which state how and where Google’s publishers may display AdWords ads. Id. ¶ 107. The AdSense Policies prohibit certain conduct such as the display of ads in connection with incentivized searching, tool bars, mobile applications, and clickable backgrounds. Id. Woods alleges the Agreement mandates
Moreover, Woods believes Google secretly entered into preferential agreements with its Special Partners whereby the Special Partners were exempted from compliance with the AdSense Policies. Id. ¶ 113. Woods further alleges Google exempted mobile publishers from compliance with the AdSense Policies. Id. ¶ 145. As a result of Google’s actions, “advertisers had to pay for accidental and meaningless clicks that are worth less than what Google charged for them.” Id. ¶ 114. Woods brings four causes of action regarding the non-compliant site issue: (1) breach of contract; (2) breach of the implied covenant of good faith and fair dealing; (3) violation of the UCL; and (4) violation of the FAL.
E. Location Targeting
During the sign-up and ad creation process Google provides advertisers with the option to specify the geographic locations in which they want their ads to appear. Id. ¶ 203. Specifically, advertisers are presented with the following question in the sign-up and ad creation process: “Location [help link] In what geographical location do you want your ads to appear?” Id. ¶ 204, Ex. J. The help link embedded in the foregoing question, when clicked, opens a text box stating:
“Location targeting
You can target your ads to almost any set of locations, including countries, territories, regions, cities and custom areas. For example, you could target specific regions within the United States and a few large English-speaking cities in Europe. You can view or edit your targeting options from the Settings tab for your campaign.
Learn more about location targeting options. [hyperlink]”
Id. ¶ 205, Ex. K. Woods responded to the location question by selecting “Metro area: Ft. Smith-Fayetteville-Springdale-Rogers AR, US[J” Id. ¶ 206. Later, Woods discovered that Google distributed his ads to users outside of his designated geographic location. Id. ¶ 208. Woods alleges the location setting statements were fraudulent in violation of the UCL.
F. Procedural History
Woods commenced the instant action in this court on March 15, 2011. Following Google’s Motion to Dismiss (see Docket No. 41), Judge Fogel dismissed Wood’s original Complaint because it failed to state a claim upon which relief may be granted. See Docket No. 64. Woods filed its FAC on September 9, 2011.
II. LEGAL STANDARD
Federal Rule of Civil Procedure 8(a) requires a plaintiff to plead each claim with sufficient specificity to “give the defendant fair notice of what the ... claim is and the grounds upon which it rests.” Bell Atlantic Corp. v. Twombly,
When deciding whether to grant a motion to dismiss, the court must accept as true all “well-pleaded factual allegations.” Ashcroft v. Iqbal,
Finally, although their claims arise under state law, Woods’ allegations are subject to the Federal Rules of Civil Procedure. Kearns v. Ford Motor Co.,
III. DISCUSSION
A. Breach of Contract
Under California law, a claim for breach of contract requires “(1) existence of the contract; (2) plaintiffs performance or excuse of nonperformance; (3) defendant’s breach; and (4) damages to plaintiff as a result of the breach.” CDF Firefighters v. Maldonado,
1. Smart Pricing (Count 1)
Woods’ contract claim centers on Section 7 of the Agreement, which provides in pertinent part: “Charges are solely based on Google’s measurements for the applicable Program[.]” FAC Ex. A § 7. Woods interprets “measurements” to mean and include Google’s Smart Pricing measurement. Id. ¶ 49. Woods attached printouts from the AdWords Help Center site to the FAC (Exhibits B-G) to support this interpretation. Id. ¶ 51. Google argues that (1) the Agreement contains no Smart Pricing obligation, (2) the court should not consider Exhibits B-G to interpret the term “measurements,” and (3) the FAC fails to allege Google did not apply the Smart Pricing formula to clicks on the “Display Network.” Mot. at 9:8-13:17.
Under California law, “ ‘[t]he fundamental goal of contract interpretation is to give effect to the mutual intent of the parties as it existed at the time of contracting.’ ” Miller v. Glenn Miller Prods., Inc.,
A “court may not dismiss on the pleadings when one party claims that extrinsic evidence renders the contract ambiguous.” A Kemp Fisheries Inc. v. Castle & Cooke, Inc.,
Google argues that the contract imposes obligations on the advertiser only and does not obligate Google to base charges on the Smart Pricing formula. Google further argues that interpreting the contract in a manner that obligates Google to base charges on the Smart Pricing formula would add new terms and vary the term of the contract. See Mot. at 11-12.
“Although extrinsic evidence cannot be used to add to, detract from, or vary the terms of a written contract, the terms must first be ascertained before it can be determined whether the extrinsic evidence is being used impermissibly. At least a preliminary consideration of all evidence offered to prove the parties’ intention — including testimony as to the circumstances surrounding the contract — is necessary to determine those terms.”
Zenger-Miller, Inc. v. Training Team, GmbH,
Here, Exhibits B-G are attached to the complaint and therefore can be properly considered under Rule 12(b)(6). The court preliminarily considers this extrinsic evidence to determine whether the “measurements” clause is reasonably susceptible to more than one interpretation. These exhibits indicate that the Smart Pricing formula is one of the measurements Google uses to calculate charges for clicks, is included in the AdWords program, and is applied to Display Network clicks. For example, in Exhibit B, Google’s AdWords Help Center site states that AdWords includes two automatic pricing discount features, one of which is the Smart Pricing formula. FAC Ex. B.
The arguments regarding ambiguity here are very similar to the arguments in Checkmate Strategic Group v. Yahoo!, Inc., No. 2:05-CV-4588-CAS-FMO,
Here, even if the court were to find that the phrase “[cjharges are solely based on Google’s measurements for the applicable” was reasonably susceptible to the interpretation that Google was obligated to apply the Smart Pricing formula to clicks on the Display Network, Woods has not sufficiently alleged that Google failed to do so. Although Woods alleges that Google failed to Smart Price clicks on web sites operated by Google partner IAC (FAC ¶¶ 29-34, 41), he does not allege that IAC or the IAC web sites at issue are part of the Display Network. Woods alleges that Google failed to Smart Price clicks on web sites operated by Google partners Peeplo.com, Conduit, InfoSpace and Xacti (id. ¶42), but does not allege that these partners or the cited web sites are part of the Display Network. Woods alleges that Google failed to Smart Price “clicks from mobile devices” (id. ¶ 39), but does not allege that any such clicks “from mobile devices” were made on mobile devices with full Internet browsers, such that they would be on the Display Network (FAC ¶ 6 n. 6).
2. Non-Compliant Sites (Count 5)
Section 1 of the Agreement states, “[p]rogram use is subject to all applicable Google and Partner policies.” Id. Ex. A § 1. Woods argues that the potential ambiguities in Section 1 and Section 2 of the Agreement, render this phrase reasonably susceptible to the interpretation that Google is obligated to abide by the AdSense Policies. Mot. at 10:17-13:6. Google allegedly failed to abide by the AdSense Policies by displaying Woods’ ads on sites that Google exempted from the AdSense Policies and charging for such ads. FAC ¶¶ 113-15, 156. On the contrary, Google argues that (1) the Agreement expressly disavows any guarantees regarding ad placement, (2) that nothing in the AdWords Agreement requires Google to apply AdSense policies to advertisers who are not parties to the Ad-Sense agreement, and (3) Woods is barred from asserting contract claims based on ad
Woods contends the term, “program use,” imposes an obligation on Google. However, because advertisers are the only parties who “use” the AdWords Program, Woods’ interpretation contradicts the plain language of the Agreement. Additionally, Woods asserts that the phrase “upon which Google places ads,” which appears in Section 2 of the Agreement, “authorizes Google to place ads only on sites in the ‘Google Network.’ ” Opp’n at 12:18-13:1. That phrase, however, appears within the sentence, “Customer understands and agrees that ads may be placed on ... any other content or property provided by a third party (‘Partner’) upon which Google places ads.” FAC Ex. A § 2. The phrase “upon which Google places ads” thus modifies “any other [third-party] content or property,” and therefore does not obligate Google to place ads only on sites in the Google Network. Id. Both Section 2 and Section 5 of the Agreement expressly provide that Google is not restricted in how it may place ads. See id. Ex. A § 2 (“ads may be placed ... on any other content or property provided by a third party (‘Partner’)”); Ex. A § 5 (“[t]o the fullest extent permitted by law, Google disclaims all guarantees regarding positioning, levels, quality, or timing of ... clicks ... [and] the adjacency or placements of ads within a Program.”).
Thus, the Agreement expressly disavows any guarantees regarding ad placement and is unambiguous on its face. Woods has not presented the court with any extrinsic evidence showing there is more than one possible meaning to this portion of the contract. Because the Agreement is reasonably susceptible to only one interpretation regarding ad placement, Woods’ assertions of ambiguity “does not require the district court to allow additional opportunities to find or present [additional] extrinsic evidence.... ” Skilstaf, Inc.,
Accordingly, the FAC does not adequately allege Google breached any term in the Agreement. Google’s motion to dismiss Count 5 therefore is GRANTED with leave to amend.
B. Breach of the Implied Covenant of Good Faith and Fair Dealing (Counts 2 and 6)
To allege a claim for breach of the covenant of good faith and fair dealing, a plaintiff must allege the following elements: (1) the plaintiff and the defendant entered into a contract; (2) the plaintiff did all or substantially all of the things that the contract required him to do or that he was excused from having to do; (3) all conditions required for the defendant’s performance had occurred; (4) the defendant unfairly interfered with the plaintiffs right to receive the benefits of the contract; and (5) the defendant’s conduct harmed the plaintiff. See Judicial Counsel of California Civil Jury Instructions § 325 (2011); see also Oculus Innovative Sciences, Inc. v. Nofil Corp., No. C 06-01686 SI,
Judge Fogel previously dismissed Woods’ implied-covenant claims because Woods failed to allege adequately that Google deprived Woods of a benefit to which he was entitled under the Agreement. Order at 11:4-5. Here, Woods again fails to show that Google had any obligation to enforce the AdSense Agree
C. Violation of the UCL (Counts 3 and 7)
Woods contends that Google’s conduct concerning the Smart Pricing issue and the noncompliant sites has violated all three prongs of the UCL. With respect to these accusations, the court GRANTS the motion with leave to amend for the following reasons.
1. Unlawful
“By proscribing ‘any unlawful’ business practice, [the UCL] ‘borrows’ violations of other laws and treats them as unlawful practices that the unfair competition law makes independently actionable.” Cel-Tech Commc’ns, Inc. v. Los Angeles Cellular Tel. Co.,
2. Unfair
“An act or practice is unfair if the consumer injury [1] is substantial, [2] is not outweighed by any countervailing benefit to consumers or to competition, and [3] is not an injury the consumers themselves could reasonably have avoided.” Daugherty v. Am. Honda Motor Co.,
3.Fraudulent
Woods alleges that Google’s statements pertaining to its AdWords program were fraudulent in violation of § 17200 because they were likely to deceive advertisers into believing (1) that Google would apply Smart Pricing to all clicks that were less likely to convert than clicks from google.com and (2) that Google would apply the AdSense Policies to all websites. Id. ¶¶ 84, 182. Google contends that Woods has failed to establish standing for his misrepresentation claims. Mot. at 22:5-23:7.
To establish standing as a class representative for a misrepresentation claim under the UCL, a plaintiff must
Reasonableness of reliance is ordinarily a question of fact. Guido v. Koopman, 1 Cal.App.4th 837, 843,
In light of Woods’ sophistication as an attorney, Woods could not have reasonably relied upon the AdSense Policies because, as discussed above, they contradict the clear language of the Agreement. Woods’ reliance upon Google’s Smart Pricing statements, however, may have been justified because these statements were used to interpret an ambiguous clause in the Agreement. Nevertheless, even if Woods reasonably relied on Google’s Smart Pricing statements, Woods has not stated facts showing that the Smart Pricing statements were untrue or misleading. The statements that Woods alleged he relied upon state that Smart Pricing applies to clicks from Display Network pages, FAC ¶ 76, but Woods has not alleged that Google failed to apply the Smart Pricing formula to Display Network pages.
D. Violation of the FAL (Counts 4 and 8)
Woods’ FAL claims fail for the same reason his UCL claims fail for lacking of standing. Similar to a misrepresentation claim under the UCL, a FAL claim must show the plaintiff suffered an injury due to his own actual and reasonable reliance on the allegedly untrue or misleading statements. See Kwikset Corp. v. Superior Court,
E. Location Targeting — Violation of the UCL (Count 9)
To state a misrepresentation claim under the fraudulent prong of the UCL, “ ‘it is necessary only to show that members of the public are likely to be deceived’ by the business practice ... at issue.” Kowalsky v. Hewlett-Packard Co.,
Woods alleges Google made fraudulent representations that were “likely to deceive advertisers into believing that Google would limit the distribution of ads to users located in the geographic locations designated by advertisers.” FAC ¶ 223. Specifically, the FAC alleges that when Woods was creating his advertisements on September 30, 2009, Google’s AdWords site asked him, “In what geographical locations do you want your ads to appear?” FAC ¶ 216. The help link adjacent to this statement explained that Woods could
“target [his] ads to almost any set of locations, including countries, territories, regions, cities and custom areas. For example, [Woods] could target specific regions within the United States and a few large English-speaking cities in Europe. [Woods] can view or edit [his] targeting options from the Settings tab for [his] campaign.”
Id. By answering this question, Woods expected he was establishing as his advertising “Settings” the “geographical locations” in which his ads would appear. Id. ¶¶ 205-07, 216-17; Ex. J. Moreover, Woods alleges Google distributed ads to users beyond the geographic locations designated by advertisers, and charged advertisers for clicks on their ads originating outside the designated geographic locations. Id. ¶ 223. Google contends the FAC does not allege Google made any representations, guarantees, or other commitments that all of Woods’ ads would appear within only certain areas of Arkansas. Mot. at 23:19-22.
Here, Woods has identified the specific statements that he alleges are likely to deceive — the geographical location question and text of the adjacent help link. Google argues that the court cannot infer a misrepresentation from this question without further allegations about whether Woods also read other web pages that disclose the possibility of ads appearing to users in other locations. Mot. at 23:19-24:4. Google, however, has not presented these additional web pages to the court or cited any authority that Google’s statements about location targeting options would not mislead a reasonable consumer. Moreover, California courts “have recognized that whether a business practice is deceptive will usually be a question of fact not appropriate for decision on [a motion to dismiss].” Williams v. Gerber Products Co.,
Additionally, Google argues Woods did not establish standing for his UCL claim because he failed to plead any cognizable injury. Reply, Docket No. 76, at 14:24-15:13. To establish standing under the UCL, a plaintiff must show he personally lost money or property because of his own actual and reasonable reliance on the allegedly untrue or misleading statements. See In re Tobacco II Cases,
Thus, Woods has pleaded facts sufficient to state a UCL claim. Google’s motion to dismiss Count 9 therefore is DENIED.
IV. ORDER
Based on the foregoing, Defendant’s Motion to Dismiss the FAC is GRANTED WITH LEAVE TO AMEND as to Counts 1 through 8. Their Motion to Dismiss is DENIED as to Count 9. Any amended complaint must be filed no later than 30 days from the filing of this order.
IT IS HEREBY ORDERED.
. Google defines a conversion as a click resulting in an actual business result (e.g., online sale, registration, phone call, or newsletter sign-up). Id. ¶ 23
. The AdWords Help Center printouts attached to Google's motion do not contradict this meaning. Decl. John M. Neukom Exs. 1-3.
. Woods argues that the court must accept his allegation as true that Smart Pricing applies to the Search Network as well as the Display Network. See Opp'n at 8 n. 17. The court, however need not accept as true allegations that contradict matters that are either subject to judicial notice or attached as exhibits to the complaint. See In re Gilead Sciences Securities Litigation,
. Woods briefly argues that the FAC incorporates by referencing a billing statement. See Opp’n at 8 n. 15; Degnan Deck Ex. 1. This document is a screenshot of a billing record taken on August 20, 2011 showing that two web pages identified in the FAC are listed as Display Network pages. Generally, the scope of review on a motion to dismiss for failure to state a claim is limited to the contents of the complaint. Marder v. Lopez,
