OPINION
delivered the opinion of the court,
This appeal involves a motion to dismiss for insufficient service of process. The summons issued for service on the defendant-appellee was served by the deputy sheriff on a co-defendant. The trial court granted the defendant-appellee’s motion to dismiss. We affirm.
I. Facts & Procedural History
Ronald Watson (“Plaintiff’) and Roberto Garza, Jr., (“Defendant Garza”) were involved in an automobile accident on November 19, 2004. Defendant Garza was driving a semi-tractor truck owned by Jimmy Harber, and leased to Allon Delivery, LLC. On November 1, 2005, Plaintiff filed this action against Defendant Garza, Jimmy Harber, and Allon Delivery. A summons was issued for service on Defendant Garza, listing his correct home address. *592 The return of summons was completed by a deputy sheriff as follows 1
I HEREBY CERTIFY THAT I HAVE SERVED THE WITHIN THE WITHIN SUMMONS:
By delivering on the 21st day of December, 2005, at 18:50 P.M. a copy of the summons and a copy of the Complaint to the following defendants:
Jimmy Harber owner of Allon Delivery, owner requested paper to be served upon Jimmy Harber
Answers were filed on behalf of Jimmy Harber and Allon Delivery, but Defendant Garza did not file an answer. Plaintiff subsequently engaged in discovery with Jimmy Harber and Allon Delivery, but Defendant Garza did not participate.
On May 21, 2007, Defendant Garza filed a motion to dismiss for insufficient service of process, along with a memorandum of law and his own affidavit stating that he was never served with process. Defendant Garza further stated by affidavit that he had resided at the address listed on the summons since 2002, and that to his knowledge, no one had attempted to serve him with process. Defendant Garza also stated that he had “never given authorization to Mr. Harber to accept process on my behalf,” and that Mr. Harber had never been his authorized agent for any purpose.
Jimmy Harber testified by deposition that the deputy sheriff left “papers” at his house, and that his wife, Bonnie, gave them to Defendant Garza when he picked up his paycheck at the Harbers’ residence later that week. Mr. Harber explained that he was out of town when Defendant Garza came to get his paycheck, and Bonnie did not tell him any details about the encounter.
Plaintiffs counsel deposed Defendant Garza on July 28, 2007, after he had filed the motion to dismiss for insufficient service of process. Defendant Garza testified that he received “the lawsuit” one day when he went to Jimmy Harber’s house to get his paycheck. Defendant Garza could not remember if Bonnie Harber handed the papers directly to him, or if she was even present. He stated that the papers were in an envelope with his paycheck, and that he did not even look at them at the time. When he got home, his wife discovered the summons and read it to him.
On August 3, 2007, Plaintiff filed a “Motion for Suggestion of Diminution of Record,” requesting that the summons be amended to show that it was served upon Defendant Garza by Bonnie Harber. Plaintiff also filed a response to the motion to dismiss, arguing that Defendant Garza should be estopped from asserting the defense of insufficiency of service of process because his motion to dismiss was untimely-
The trial court held a hearing on the motions on August 6, 2007. Thereafter, the court entered an order granting Defendant Garza’s motion to dismiss and denying Plaintiffs motion for suggestion of diminution of the record. The order was made final pursuant to Rule 54.02 of the Tennessee Rules of Civil Procedure, and Plaintiff timely appealed.
II. Issues Presented
Plaintiff presents the following issues, slightly restated, for review:
1. Whether the trial court erred in requiring n requiring Plaintiff to prove that service of process was proper when the deputy sheriff returned the summons as “served” on Defendant Garza;
*593 2. Whether the trial court erred in denying Plaintiffs motion for suggestion of diminution of the record to amend the summons;
3. Whether the trial court erred in finding that Defendant Garza was not es-topped to claim insufficiency of service of process.
For the following reasons, we affirm the decision of the circuit court.
III. Discussion
A. The Manner of Service
Because the trial court’s jurisdiction of the parties is acquired by service of process, proper service of process is an essential step in a proceeding.
Stitts v. McGown,
No. E2005-02496-COA-R3-CV,
“The Tennessee Rules of Civil Procedure govern the service of process, and the Supreme Court has held that the Rules of Civil Procedure are ‘laws’ of this state, in full force and effect, until such time as they are superseded by legislative enactment or inconsistent rules promulgated by the Court and adopted by the General Assembly.”
Estate of McFerren v. Infinity Transport, LLC,
Rules of Civil Procedure.”
Wallace,
The plaintiff shall furnish the person making the service with such copies of the summons and complaint as are necessary. Service shall be made as follows:
(1) Upon an individual other than an unmarried infant or an incompetent person, by delivering a copy of the summons and of the complaint to the individual personally, or if he or she evades or attempts to evade service, by leaving copies thereof at the individual’s dwelling house or usual place of abode with some person of suitable age and discretion then residing therein, whose name shall appear on the proof of service, or by delivering the copies to an agent authorized by appointment or by law to receive service on behalf of the individual served.
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Rule 4.03 provides that “[t]he person serving the summons shall promptly make proof of service to the court and shall identify the person served and shall describe the manner of service.” The return of service is “a written account of the actions taken by the person making service to show to whom and how the service was made, or the reason service was not made.” 3 Nancy Fraas MacLean, Tennessee Practice Series — Rules of Civil Procedure Annotated § 4:15 (4th ed.2008). According to the Advisory Commission Comment to Rule 4.03, “the manner of service must be described and the person served must be identified on the return; thus any departure from the routine manner of service will instantly be apparent to the court and to defendant’s counsel.” Rule 4.01 states that the return indorsed *594 on the summons “shall be proof of the time and manner of service.”
In the case before us, the return indorsed on the summons for Defendant Garza reads, “Jimmy Harber owner of Alton Delivery, owner requested paper to be served upon Jimmy Harber.” Thus, the summons was not delivered “to the individual [Defendant Garza] personally,” in accordance with the first part of Rule 4.04(1). Instead, it was left with a co-defendant. Still, Plaintiff argues that because “an officer’s return is prima facie evidence of proper service,”
Jackson v. Aldridge,
Statements made in the officer’s return are entitled to presumptive weight because sheriffs and their deputies “cannot be expected to retain independent recollections of each service, and they generally have no personal interest in the litigation.” 62B Am.Jur.2d
Process
§ 291 (2008). For example, in
Brake v. Kelly,
In another case, the Supreme Court explained that “the officer’s return is regarded in the law as the best evidence of the fact it states, and the oath of an interested party is not sufficient in law to overcome such return.”
Royal Clothing Co. v. Holloway,
The Middle Section of this Court addressed an argument similar to Plaintiffs in
Third National Bank of Nashville v. Estes,
No. 85-142-11,
Third National Bank appears to be relying upon the presumption that the statements in an officer’s return of process are true. This reliance is misplaced because the statements in the return deal with more than the action of the officer who served the process.
Tennessee is one of the jurisdictions following the rule that, absent fraud, an officer’s return is prima facie evidence that the facts stated therein are true. Royal Clothing Co. v. Holloway,208 Tenn. 572 , 574,347 S.W.2d 491 , 492 (1961). This rule is based upon the long-recognized presumption that public officials perform their duties in the manner prescribed by law. Wartrace v. Wartrace & Beech Grove Turnpike Co.,42 Tenn. (2 Cold.) 515 , 519 (1865). However, this presumption of correctness does not extend to statements in a return that are no more than the officer’s conclusions based upon information provided to the officer by others. Canon [Cannon] v. Time, Inc.,115 F.2d 423 , 426 (4th Cir.1940); Hollinger v. Hollinger,416 Pa. 473 ,206 A.2d 1 , 3 (1965); First Federal Savings and Loan Association of Chicago v. Brown, 14, Ill.App.3d 901 [30 Ill.Dec. 538 ],393 N.E.2d 574 , 578 (1979); and Goldner v. Reiss,64 Misc.2d 285 [785],315 N.Y.S.2d 644 , 645 (1970). See also 62 Am.Jur.2d Process §§ 179 & 180 (1972) and 72 C.J.S. Process § 99 (1951).
Based upon these principles, the officer’s statements in the return that he left a copy of the summons with Mrs. Estes and that he asked her to see that Mr. Estes received it are to be ■ given prima facie weight because they are statements concerning what the officer actually did. They relate to matters that are presumptively within the officer’s personal knowledge. However, the same cannot be said for the officer’s conclusion that Mr. Estes was evading service of process. We have no proof concerning how the officer reached this conclusion. Without such proof, through testimony or otherwise, we cannot accord to the officer’s conclusion the same weight given to his statements of fact. See Harris v. American Legion John T. Shelton Post No. 838,12 Ill.App.3d 235 ,297 N.E.2d 795 , 796-97 (1973).
Id.
at ⅜5-6.
2
In
Stanley v. Mingle,
No. 01-A-01-9007-CV-00253,
In sum, Rule 4.01 provides that the return indorsed on the summons “shall be proof of the time and manner of service.” However, “[i]f the method of service employed requires the establishment of a particular legal predicate, the conclu-sory allegations of the process server will not be sufficient to establish valid service.” Robert Banks, Jr. & June F. Entman, *596 Tennessee Civil Procedure § 2 — 2(f), at 2-22 (2d ed.2004).
Applying these principles to the case at bar, we conclude that prima facie weight should be given to the deputy’s statement that he served Defendant Garza’s summons on Jimmy Harber, at Jimmy Harber’s request. In other words, Defendant Garza could not disprove these statements without presenting “other disinterested witnesses or corroborating circumstances.”
See Brake v. Kelly,
In support of his contention that Jimmy Harber was not authorized to accept service of process on his behalf, Defendant Garza presented his own affidavit stating that he had “never given authorization to Mr. Harber to accept process on my behalf,” and that Mr. Harber had never been his authorized agent for any purpose. Plaintiff did not present any evidence to suggest that Jimmy Harber was an agent of Defendant Garza for any purpose. He simply argued that Defendant Garza’s own testimony was insufficient to establish that Jimmy Harber was not his agent.
3
Plaintiffs attorney asked Defendant Garza during his deposition if he received other important documents or mail, such as Federal Express deliveries, at Jimmy Harber’s house, but Defendant Garza responded that he only received his paycheck there.
Cf. Boles,
From the record before us, it is undisputed that Jimmy Harber was not authorized by Defendant Garza to accept service of process on his behalf. In the absence of any evidence demonstrating that Jimmy Harber was “an agent authorized by appointment or by law to receive service on behalf of the individual served,” Tenn. R. Civ. P. 4.04, we must conclude that service of process was improper.
B. The Motion for Suggestion of Diminution of Record
Next, Plaintiff argues that the trial court should have granted his “Motion for Suggestion of Diminution of Record” and allowed him to amend the summons to show that it was served on Defendant Garza by Bonnie Harber. It is undisputed that the summons was passed along from person to person, and that it eventually made it into the hands of Defendant Garza. Apparently, Bonnie Harber placed the documents in an envelope with his paycheck and either handed the envelope to him or left it for him to pick up. Plaintiff contends that this constituted proper service because Rule 4.01(2) of the Tennessee Rules of Civil Procedure provides, “A summons and complaint may be served by any person who is not a party and is not less than 18 years of age.” However, Rule 4.01(2) requires that “[t]he process server must be identified by name and address on the return.” Bonnie Harber is more than eighteen years old, but it is not clear from the record that she personally delivered the summons to Defendant Garza, and she is not mentioned on the return.
Rule 4.09 of the Tennessee Rules of Civil Procedure provides that “[a]t any time in its discretion and upon such terms as it deems just, the court may allow any process or proof of service thereof to be amended, unless it clearly appears that material prejudice would result to the substantial rights of the party against whom the process issued.” Plaintiff cites
Clifton v. American Ins. Co.,
As stated above, in Tennessee, “[sjervice of process must strictly comply to Rule 4 of the Tennessee Rules of Civil Procedure.”
Wallace v. Wallace,
No. 01A01-9512-CH-00579,
In conclusion, we decline to hold that sendee of process was proper in this case even though Defendant Garza ultimately received a copy of the summons and complaint and had notice of the lawsuit. We find no abuse of discretion in the trial court’s decision to deny the motion for suggestion of diminution of the record.
C. Estoppel
Finally, Plaintiff argues that Defendant Garza should be estopped from claiming that service of process was insufficient because he did not file his motion to dismiss until May of 2007, and service was attempted in December of 2005.
Sufficiency of personal service is subject to challenge under Rule 12.02(5) either in the adverse party’s responsive pleading or, optionally, by motion to dismiss.
Barker v. Heekin Can Co.,
The deputy sheriff served Defendant Garza’s summons on Jimmy Harber on December 21, 2005. Thereafter, Defendant Garza’s co-defendants filed answers and engaged in discovery with Plaintiff, but Defendant Garza did not file a responsive pleading, engage in discovery, or otherwise participate in the lawsuit. The first pleading filed by Defendant Garza was the motion to dismiss for insufficient service of process on May 21, 2007. Filing a motion to dismiss was a proper method of raising the issue of insufficient service pursuant to Rule 12.02 of the Tennessee Rules of Civil Procedure. Moreover, Defendant Garza did not engage in any conduct prior to filing the motion which would demand that he be estopped from raising the defense. This argument is without merit.
IV. Conclusion
For the aforementioned reasons, we affirm the decision of the circuit court. Costs of this appeal are taxed to the appellant, Ronald Watson, and his surety, for which execution may issue if necessary.
Notes
. The underlined portions were handwritten by the deputy.
. The record in
Estes
contained only the motion to set aside the judgment and the return of service, and there was no evidence, by affidavit or otherwise, concerning the efforts to serve the defendant.
. Plaintiff relies on
Eluhu v. Richards,
No. M2005-00922-COA-R3-CV,
