THIS CAUSE is before the Court upon Defendant Branch Banking and Trust Company’s (“Defendant”) Motion to Dismiss, ECF No. [10] (the “Motion”). The Court has carefully reviewed the Motion, the record, the parties’ briefs, and the applicable law. For the reasons that follow, the Motion is granted in part and denied in part.
I. BACKGROUND
Plaintiffs Jessica and Clifford Walker (“Plaintiffs”) allege that Defendant violated the Real Estate Settlement Procedures Act, 12 U.S.C.' § 2601 et seq. (“RESPA”), arid its implementing regulation, 12 C.F.R. § 1024 et seq. (“Regulation X”). ECF No. [1] (“Complaint”). Specifically, Plaintiffs seek remedies for Defendant’s alleged failure to comply with § 2605(k) of RESPA, §§ 1024.35 and 1024.36 of Regulation X, and § 1026.36 of Regulation Z (12 C.F.R. § 1026 et seq.). See id. ¶ 3. As the basis for their claims, Plaintiffs’ allege that on May 26, 2009, they entered into a promissory note agreement with WCS Lending, LLC (the “Note”), secured by a mortgage on Plaintiffs’ property. See id. ¶¶ 12-13. Defendant initiated a foreclosure action against Plaintiff Clifford Walker in state court on March 1, 2016, аnd Plaintiffs retained current counsel thereafter. See id. ¶¶ 14-15. On or about May 9, 2016, Plaintiffs’ counsel mailed a Request for Information (“RFI”) to Defendant on behalf of Plaintiffs, asking that Defendant “(1) provide an accurate statement of the total outstanding balance of the loan; (2) provide the full name, address and telephone number of the current owner of the original mortgage note; (3) provide a complete pay history for the life of the loan; and finally (4) to clarify with specificity the details of unexplained charges which were assessed on the Plaintiffs’'loan.” Id. ¶¶ 17, 19. Among other specific information, Plaintiffs sought to obtain “answers as to how and why 'in one statement alone, Plaintiffs accrued seven (7) separate and unexplained or verified charges on their mortgage loan account amounting to $4,821.28.” Id. ¶ 16 (referring to May 16, 2016 mortgage statement). The RFI requests “а detailed explanation of various charges,” listing seven separate charges totaling $4,821.28. ECF No. [1-3] (“RFI”) at 2 (emphasis in the original). The RFI also requests that Defendant provide “the basis for charging to the account,” and include supporting documentation. Id, Further, the RFI requests that Defendant “[p]lease provide a complete pay history for the life of the loán.” Id.
Plaintiffs received Defendant’s response to the RFI one week later, and received further written correspondence from Defendant on May 24 and June 3, 2016. See Complaint ¶¶ 27-29. Defendant’s response is substantial, but, according to Plaintiffs, is nonetheless deficient. For example, Plaintiffs allege that rather than explain a specific basis for the fee/charges described in the RFI, Defendant merely notes that “[currently there are late fees in the amount of $356.35 owed on the account,” and that a “$3,244,66 fee classified as ‘Total Fees and Late Charges’ ... comprised ‘the total amount of fees and corporate advance owed on the’ account.’” Id. ¶ 32(a)(i)-(ii) (quoting ECF No. [1-6] at 1). Defendant’s response includes a “ledger” of fees, which Plaintiffs complain “merely regurgitated those fees without any explanation as was requested by the Plaintiffs’ RFI.” Id. ¶32⅛)(¾. Finally, regarding Plaintiffs’ request for invoices, Plaintiffs allege Defendant responded, thаt the documents would “not be provided, without explanation.” Id, ,¶ 32(d). Having received Defendant’s response, Plaintiffs sent a follow up letter intended to serve as “notice
II. LEGAL STANDARD
Rule 8 of thе Federal Rules requires that a pleading contain “a short and plain statement of the claim showing that the pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). Although a complaint “does not need detailed factual allegations,” it must provide “more than labels and conclusions, and a formulaic recitation of the elements of a cause of action will not do.” Bell Atl. Corp. v. Twombly,
When reviewing a motion under Rule 12(b)(6), a court, as a general rule, must accept the plaintiffs allegations as true and evaluate all plausible inferences derived from those facts in favor of the plaintiff. See Miccosukee Tribe of Indians of Fla. v. S. Everglades Restoration Alliance,
III. DISCUSSION
Plaintiffs claim that Defendant violated RESPA at 12 U.S.C. § 2605(k)(l)(C) and (E) by inadequately responding to the RFI. See Complaint ¶¶ 48, 53. Section 2605 of RE SPA governs the “servicing of mortgage loans and administration of escrow accounts.” Section 2605(k)(l)(E) implicates Regulation X by providing in relevant part that “[a] servicer of a federally related mortgage shall not ... fail to comply with any other obligation found by the Bureau
(i) Providing the borrower with the requested information and contаct information, including a telephone number, for further assistance in writing; or
(ii) Conducting a reasonable search for the requested information and providing the borrower with a written notification that states that the ser-vicer has determined that the requested information is not available to the servicer, provides the basis for the servicer’s determination, °and provides contact information, including a telephone number, fоr further assistance.
12 C.F.R. § 1024.36(d)(1). RESPA provides for the recovery of actual damages, and statutory damages where a pattern or practice of noncompliance is established. See 12 U.S.C. § 2605(f)(1).
In order to survive a motion to dismiss, a plaintiff must sufficiently allege that “1) Defendant is a loan servicer; 2) Defendant received a QWR [(“Qualified Written Request”) ] from Plaintiff; 3) the QWR relates to servicing of mortgage loan; 4) Defendant failed to respond adеquately; and 5) Plaintiff is entitled to actual or statutory damages.” Porciello v. Bank of Am., N.A.,
A. Fee And Charge Inquiries
As resolution of the Motion centers on the uncontested RFI, NOE, and correspondences of record, the Court will consider the documents as appropriate. See Wilchombe,
Plaintiffs argue that even considering the documents of record, Count I of the Complaint plausibly pleads that Defendant violated § 1024.36(d)(1) of Regulation X, and the Court agrees. As an initial matter, the Court finds that Defendant’s response provides an explanation for the supposed $356.35 in late fees charged. See id. at 1 (“please be advised that when a mortgage loan payment is not received by the end of fifteen calendar days after the date it is due, a late fee is assessed.”). However, in regard to the “$3,244.66 fee labeled as ‘Total Fees and Late Charges,’” Defendant responds simply that this figure is “the amount of fees and corporate advance owed on the account,” and directs Plaintiffs to á fee ledger and corporate advance document, attached. The fee ledgеr consists of a series of “late charge[s]” from August 2009 through September 2015, but does not appear to provide a basis or any additional explanation for the charges.
Defendant relies on Bates v. JPMorgan Chase Bank, NA to argue that a RESPA cause of action does not exist simply becаuse a plaintiff is “confused and/or unsatisfied with this answer.”
B. Failure To Respond To The Notice of Error And Failure To Provide A Complete Pay Histоry
Although Plaintiffs’ single-count Complaint survives for the reasons explained in sections III.A supra and III.C infra, the Court will address Defendant’s additional challenges to certain claims made in the Complaint. Defendant first argues that it is not liable for any alleged failure to respond to the NOE, as alleged by Plaintiffs, see Complaint ¶¶ 51-52, because the NOE fails to allege an “error” covered under 12 C.F.R. § 1024.35(b). Plaintiffs retort' that the NOE properly asserts a listed error, namely, the “[impоsition of a fee or charge that the servicer lacks a reasonable basis to impose upon the borrower,” and additionally, notifies Defendant of “[a]ny error relating to the servicing of a borrower’s mortgage loan.” 12 C.F.R. §'1024.35(b)(5), (11). The Court agrees with Defendant, for while Plaintiffs’ May 9, 2016 request constitutes an RFI, the subsequent NOE neither requests new information nor asserts an “error” as described at 12 C.F.R. § 1024.35(b). Rather, the NOE informs Defendant of its “error in that,- to date,, we have not received a response to the RFI that complies with the law.” NOE at 1. While an NOE notifying a loan servicer of its failure, to adequately respond to an RFI may establish grounds for actual damages, see III.C infra, it does not notify a servicer of an “error” sufficient to establish the RESPA cause of action Plaintiffs allege. See Nunez v. J.P. Morgan Chase Bank, N.A., 648 Fed.Appx.
Defendant also argues that it is not liable as a matter of law for any failure to provide “a complete pay history for the life of the loan.” See Complaint ¶ 32(b) (citing 12 C.F.R. § 1024.36(l)(d)(ii)). As this Court has previously held, “an unadorned request for a statement of payments made toward a loan is not an allegatiоn of a servicing erro/?' sufficient to serve as a basis for a RESPA cause of action. Hudgins v. Seterus, Inc.,
C. Damages
The Court next addresses the issue of damages. “The following damages are recoverable under RE SPA for a section 2605 violation: ‘(A) any actual damages to the borrower as а result of the failure; and (B) any additional damages, as the court may allow, in the case of a pattern or practice of noncompliance with the requirements of this section, in an amount not to exceed $1,000.’ ” McLean v. GMAC Mortgage Corp.,
IV. CONCLUSION
For the forgoing reasons, it is ORDERED AND ADJUDGED that Defendant’s Motion to Dismiss, ECF No. [10], is GRANTED in part and DENIED in part. Defendant has until March 4, 2017 to file an Answer to the Complaint.
Notes
. It is worth noting that the $3,244.66 and $356.35 amounts referenced in Defendant’s response do not equal the $4;821,28 delineated in Plaintiffs’ RFI.
. Although Defendant argues in its Motion that this information is contained in a “Corporate Advance History” and a “copy of the appraisal conducted on the property” sent to Plaintiffs, Motion at 13, Defendant’s RFI response does not direct Plaintiffs to the documents Defendant now references, responding instead simply that Defendant cannot provide the information requested.
. Plaintiffs do not dispute Defendant's argument that the Complaint fails to adequately plead actual damages in the form of emotional distress and related harm. Accordingly, Plaintiffs’ claims for these damages are dismissed. See Melendez v. Town of Bay Harbor Islands,
, If, as Defendant argues, Plaintiffs have indeed ”crosse[d] the line between failing to plead sufficient facts ... and pleading facts that are demonstrably false,” Motion at 17, the Court will entertain a proper motion at the appropriate time.
