Lead Opinion
OPINION
Bаrbara Devlin petitions this court to review the court of appeals’ decision in a defamation action brought against her by Thomas N. Turner. She argues that the First Amendment protects the speech in question. In light of the importance of the issues and the “enhanced appellate review” required to avoid “forbidden intrusion of the field of free expression,” we granted review. Yetman v. English,
FACTS AND PROCEDURAL HISTORY
On the morning of April 14, 1988, Phoenix police officer Turner was dispatched to Desert Sky Junior High School to investigate a possible case of child abuse. Turner learned that а student had reported to school nurse Devlin complaining that his stepfather had beaten him the night before. Upon arrival, Turner and the student went into a private office to talk. The exact manner in which Turner conducted his investigation is disputed. The following day Devlin wrote a letter complaining that Turner’s behavior was “rude and disrespectful” and asserting that “his manner bordered on police brutality.”
Investigating Devlin’s complaint, Sergeant Jan Marshall of the Phoenix Police
Marshall also related that Devlin’s purpose in writing the letter was not solely to criticize Turner’s handling of the incident. Id. at 5. Marshall reported that Devlin hoped her complaint would motivate the Phoenix Police Department to properly train its officers in juvenile interrogation techniques. Id. According to Marshall, Devlin reported that Turner “did a very good job with the entire investigation and was very efficient in accomplishing it.” Id. Although Turner argues that Devlin’s statements to Marshall amounted to an “uneon tro verted and complete recantation” of the accusations contained in her letter, the record supports both parties’ depiction of the events.
Turner filed a defamation claim against Devlin in November 1988. Devlin moved for summary judgment and Turner for partial summary judgment. The trial court granted Devlin's motion and denied Turner’s.
The court of appeals reversed. Turner v. Devlin, No. 1 CA-CV 90-113 (Aug. 8, 1991) (mem. dec.) (2-1 decision). The majority, relying on Milkovich,
We granted review to answer the following two questions:
1. Were the statements contained in Nurse Devlin’s letter purely personal impressions, or rather factual assertions, capable of being proven true or false?
2. Did Nurse Devlin act with actual malice in writing the letter?
DISCUSSION
A. Actionability
“To be defamatory, a publication must be false and must bring the defamed
B. Legal Principles
In Milkovich, the United States Supreme Court rejected the contention that the First Amendment demands distinct constitutional protection for speech that is “opinion.”
First, ... “a statement on matters of public concern must be provable as false before there can be liability under state defamation law.”
Second, ... “[t]he [Supreme Court cases] provide protection for statements that cannot ‘reasonably [be] interpreted аs stating actual facts’ about an individual....”
Third, ... the malice requirements ... provide additional protection for statements of “opinion” on matters of public concern that reasonably imply false and defamatory facts about public figures or officials.
Finally, ... enhanced appellate review ... in cases raising first amendment issues “provides assurance that the foregoing determinations will be made in a manner so as not to ‘constitute a forbidden intrusion of the field of free expression.’ ”
Yetman,
In the present case, we must determine whether the doctrines outlined in Milkovich protect Devlin’s criticism. First, we exаmine two related questions: (1) if the criticism involves matters of public concern, whether it is provable as false, and (2) whether the criticism reasonably could be interpreted as stating actual facts about Turner. If so, because Turner is a “public official,” see Godbehere,
ANALYSIS
In reaching our decision, we recognize that Devlin related a sequence of events, the basis of whiсh is indisputably factual. Whether the stepfather beat the child, whether school officials called the police, and whether Turner requested that the student stand against a wall are unquestionably capable of being proven true or false. It is, however, Devlin’s unflattering characterization of Turner’s conduct that gives her letter defamatory color. Therefore, it is on those comments that we must concentrate.
Devlin’s letter stated that (1) Turner “demanded that the student stand against the wall”; (2) “[t]he student was interrogated as if he, the victim, had committed an ille
A. Are Devlin’s Statements a Matter of Public Concern?
A statement regarding matters of public concern must be provable as false before a defamation action can lie. Milkovich,
Devlin’s letter criticizes a police officer acting in his official capacity.
Our society vests its law-enforcement officers with formidable power, the abuse of which is often extremely detrimental to the public interest. Citizen complaints of such abuses, and the administrative disciplinary procedure which has been developed to investigate these complaints, serve a public function of vital importance by providing a mechanism through which abuses may be reported to the proper authorities, and the abusers held accountable.
The viability of a democratic government requires that the channels of communication between citizens and their public officials remain open and unimpeded.
Miner v. Novotny,
We arе not unmindful of the detrimental effect that false reports of police misconduct have on a police officer. See Miner,
Turner argues that Devlin recanted her accusation of police misconduct during her interview with Marshall. Devlin “emphatically denies” that such a recantation occurred. The court of appeals held that Devlin recanted her accusations, and this recantation demonstrated that her statements were false and thus provable as false. Turner, mem. dec. at 5-6. We disagree.
We need not determine whether Devlin recanted her statements. A subjective assessment does not suddenly become provable merely because the speaker later reevaluates the subject and formulates a different opinion. The Supreme Court in Milkovich addressed this very issue. The Court noted
that the issue of falsity relates to the defamatory facts implied by a statement. For instance, the statement, “I think Jones lied,” may be provable as false on two levels. First, that the speaker really did not think Jones had lied but said it anyway, and second that Jones really had not lied. It is, of course, the second level of falsity which would ordinarily serve as the basis for a defamation action, though falsity at the first level may serve to establish malice where that is required for recovery.
Milkovich,
The central debate in this case is not over what happened but, instead, how to characterize what happened. Outside of Dev-lin’s characterization, however, Turner also disputes the factual accuracy of some of her comments. He disputes her report of the child’s injuries — claiming they were not so severe. The bare facts of the reported injuries, however, do not defame Turner because he was not charged with injuring the child. Nor is such a charge implied in the allegedly false statement. Also, Turner is not defamed by Devlin’s assertion, or any implication from it, that he demanded that the student stand during questioning — a fact also disputed. It is only Dev-lin’s characterization of the entire event that gives this statement any disparaging meaning.
In the present case, the disputed facts are not defamatory, nor do they imply the existence of undisclosed defamatory facts. Therefore, even assuming that the asserted facts were false, they are not actionable by themselves and do not affect the actionability of Devlin’s other comments. See Restatement (Second) of Torts § 566 cmt. c at 175 (1977); Fleming v. Benzaquin,
C. Are the Statements Provable as False?
At common law the defendant has the burden of proving the truth of a defamatory publication as an affirmative defense. Yetman,
[U]nlike the statement, “In my opinion Mayor Jones is a liar,” the statement, “In my opinion Mayor Jones shows his abysmal ignorance by accepting the teachings of Marx and Lenin,” would not be actionable. Hepps ensures that a statement of opinion relating to matters of public concern which does not contain a provably false factual connotation will receive full constitutional protection.
Id.
We believe that Devlin’s assessment is within this characterization. The letter reveals nothing more than her subjective imprеssion of Turner’s “manner.” The statements alleged to be defamatory contain no factual connotations that are provable. Devlin’s characterizations of Turner’s tone of voice as a “demand[],” of his interview as like a criminal interrogation, of his demeanor as “rude and disrespectful,” and of his “manner” as “borderpng] on police brutality” and, by implication, as “outdated” and “uneducated” are plainly her personal impression of Turner’s interview methods.
Surely, if Devlin perceived Turner’s “demand” as a “request,” Turner would not have objected. Similarly, a description of his interrogation as “quеstioning” would have drawn no protest. Nor would there be grounds for legal complaint had Devlin reported that his manner was “impolite” and his techniques “uninformed” rather than “rude,” “disrespectful,” “outdated,” and “uneducated.” To determine whether Turner demanded or requested the child to stand, whether his inquiry was more like a criminal interrogation rather than questioning, whether his manner was rude, disrespectful, outdated, and uneducated as opposed to something less offensive all lie beyond the realm of factual ascertainment or proof. Finally, instead of describing Turner’s manner as “borderpng] on police brutality,” if Devlin had chosen an analogy not so close to home (for example, bordering on barbarianism), the subjective nature of her criticism would be unassailable.
We can conceive of no objective criteria that a jury could effectively employ to determine the accuracy of Devlin’s assessment. Whether her assessment is true or false is simply “not the kind of empirical question a factfinder can resolve.” Yet-man,
D. Could Devlin’s Statements Reasonably be Interpreted as Stating Actual Facts About Turner?
According to Devlin’s letter, Turner grossly mishandled what apparently should have been a sensitive and delicate investigation. She chose words that could effectively convey her strong disapproval. To be actionable, however, such words must be capable of being reasonably interpreted as stating actual facts about Turner. See Milkovich,
Devlin’s letter did not accuse Turner оf physical abuse or brutality. Instead, Dev-lin characterized his interview as an interrogation conducted as if the student had committed an illegal act and characterized his manner as bordering on police brutality. Use of the words “manner,” “as if,” and “bordered” — and indeed the entire letter — do not describe or imply an accusation of physical conduct and clearly let the reader know that the characterizations were not meant to be precise.
We recognize, of course, that statements of opinion are actionable when they “imply a false assertion of fact.” Milkovich,
In Yetman, the defendant referred to the plaintiff as a communist while addressing an audience of the plaintiff’s political opponents.
In this case, the context of Devlin’s statements dictates the opposite conclusion — the statements were nothing more than an assessment of, and attack on, Turner’s manner, demeanor, methods, and interviewing techniques. Unlike Yetman, therefore, where the evidence supported two tenable views, this record shows that Devlin’s analogy was unmistakably exaggeration used to voice ardent protest against methods— not an assertion of fact. In our view, “even the most careless reader” would have perceived Devlin’s description as “no more than rhetorical hyperbole, a vigorous epithet” used to сriticize Turner’s behavior. Bresler,
This, of course, distinguishes the present case from Yetman, where we left it to the jury to decide whether the statement contained a provably false fаctual assertion or whether it was mere opinion, implying no assertion of provable fact and therefore not actionable. Id. at 80-81,
We believe, therefore, that summary judgment was properly granted in favor of Devlin, both because her comments state matters that are not susceptible to proof of truth or falsity and because they state matters that cannot reasonably be interpreted as actual facts. Given this, we need not decide whether the comments were made with actual malice as required by New York Times.
CONCLUSION
The First Amendment protects Devlin’s criticism of Turner’s handling of the investigation. The letter relates to a matter of great public concern. The statements are subjective impressions, unprovable as false. Also, the letter states matters that cannot reasonably be understood as stating actual facts about Turner. We do not address whether Turner’s behavior deserved such sharp criticism. We hold only that the speech at issue cannot be the subject of a defamation action. Because the trial judge properly granted Devlin’s motion for summary judgment and denied Turner’s, the court of appeals’ decision is vacated and the trial court’s judgment is affirmed.
APPENDIX
TO WHOM IT MAY CONCERN:
On April 14, 1988, at Desert Sky Junior High School, the day began with a student who had been severely assaulted by his stepfather, a reputed drug offender and mental health patient. The student asked for medical and social assistance and was immediately referred to the nurse’s office by the counseling office. As is required by ARS 13-3260, Child Protective Services (CPS) was called and the report made. Because of the severity of the physical evidеnce and the request of the student to report the event, CPS advised that the police department be contacted without delay so that pictures could be taken and a physical examination by a physician, which was deemed necessary, could be accomplished while they began procedures to assign a case worker.
When the Phoenix police officer arrived, rather than visiting the student at his bedside where he was being monitored for symptoms of concussion, possible damage to the internal left ear and left eye; the officer demanded that the student stand against the wall. The student was interrogated as if he, the victim, had committed an illegal act. The officer was rude and disrespectful, and his manner bordered on police brutality.
I am submitting this letter of complaint not only against officer Tom Turner, Badge # 1185, but as a protest against the manner in which the Phoenix Police Department is trained to deal with this problem specifically, and with citizens of this community in general.
Because of our geographical location, we work equally with the Phoenix and the Glendale systems. It is impossible to work with both organizations and not compare the services rendered by each group. The well-trained, courteous manner of the Glendale force is to be commended as a true service to their community. It is obvious that they have been instructed to proceed
There is no excuse for this outdatеd, uneducated behavior on the part of so important a group as our Police Department. These men have a right to the most current and effective education available today. This education, long overdue, is not a luxury but a necessity. We should pursue this matter until we are assured that every citizen in the City of Phoenix, regardless of race, religion or AGE can expect to be treated with the common courtesy and respect due them.
Respectfully,
Barbara Devlin, R.N.
Notes
. The letter in its entirety is set out in the Appendix to this opinion. Devlin sent a copy of the letter to: (1) the Deer Valley Unified School Superintendent; (2) the Desert Sky Junior High School Principal; (3) the Special Services Administrator; (4) the Child Protective Services Program Manager; (5) the Union Hills Station Supervisor; (6) the Phoenix Chief of Police; and (7) the Mayor of Phoenix.
. According to Marshall’s report, Devlin admitted the following: (1) she did not hear Turner "demand” that the student leave the nurse’s office and stand against the wall in an adjoining office; the student probably was standing because there was only one chair; (2) she heard only five minutes of the thirty-minute interview, part of which was only questions or responses; (3) she did not explain to Turner the potential seriousness of the student’s injuries; and (4) аlthough Devlin stated that her depiction of Turner’s conduct as bordering on police brutality was prompted by the type of questions asked by Turner, she could not recall a specific example of such a question. April 27 Memo at 4-5.
. Several people witnessed different portions of Turner's investigation and related, by affidavit, accounts that coincide with both Devlin and Turner’s description.
. Over Devlin’s objection, the trial court considered the police investigation reports in ruling on the summary judgment motions. Devlin did not pursue the issue in the court of appeals or before this court. For this reason, we consider the entire record as presented.
. We have previously held that in this discrete area "the Arizona Constitution provides no greater privilege for otherwise defamatory statements than the [FJirst [A]mendment of the United States Constitution.” Yetman,
. Turner concedes that he is a public official.
. In reaching our decision, we do not address whether a common law privilege might protect Devlin against Turner’s defamation action.
. We recognize that the United States Supreme Court reserved judgment on whether this protection applies to non-media defendants. See Milkovich,
. Because the comment was made at a political gathering, we held that it “could easily be interpreted as nothing more than rhetorical political invective or hyperbole.” Yetman,
Concurrence Opinion
specially concurring:
I agree with the opinion of the court, except its reaffirmation of Yetman decided in a 3-2 opinion. The result in Yetman should have been the same as we reach here. See Yetman v. English,
I agree with today’s decision, but believe we must reject Yetman v. English,
As the court acknowledges, ante at 203,
In Yetman, two members of this court thought that the words “[w]hat kind of communist do we have up there that thinks it’s improper to protect your interests?” could reasonably be interpreted as stating actual facts, and were provably false. Id. at 80-81,
In my view, Yetman ignored the letter and the spirit of Milkovich v. Lorain Journal Co.,
Contrast calling someone a communist under Yetman with the words in issue here, that the police officer’s “manner bordered on police brutality.” A mаnner which borders on police brutality is far more likely to be understood as a statement of fact than a characterization of someone as a communist. Bordering on police brutality conjures up an image of physical abuse. Physical abuse is factual, not abstract. Calling someone a commu
In contrast, one could more easily prove as false that one’s manners bordered on police brutality by calling witnesses to testify about those manners and to show that there was no physical abuse involved. Which is easier to prove?
For these reasons, I do not see how we can reach today’s conclusion without overruling Yetman. If Yetman is to survive, today’s decision cannot stand. Because I agree with the court that the words here are not actionable, I am of the view that Yetman has been interred sub silentio.
. At common law, calling someone a communist was not always even defamatory. Whether such an assertion was defamatory depended upon the prevailing political climate. McAn-drew v. Scranton Republican Pub. Co.,
