TRACY TUENS, Plaintiff and Appellant, v. U.S. BANK NATIONAL ASSOCIATION et al., Defendants and Respondents.
A169335 (San Francisco County Super. Ct. No. CGC-20-583302)
IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA FIRST APPELLATE DISTRICT DIVISION FOUR
Filed 3/19/25
NOT TO BE PUBLISHED IN OFFICIAL REPORTS
Tracy Tuens appeals from a judgment entered in favor of her employer defendants U.S. Bank National Association and U.S. Bankcorp, and her supervisor, defendant Martim L. De Arantes Oliveira (collectively the Bank) on her complaint for disability discrimination and other violations of the California Fair Employment and Housing Act (
BACKGROUND
In May 2016, Tuens was hired as a “Senior Wealth Strategist/Director” by the Ascent division of U.S. Bank. Ascent
In October 2015, prior to her hire, Tuens submitted a proposed business plan to the Bank showing that she planned to secure, from her current contacts, three new clients within the first six months of employment, and an additional three clients during the next six months, for a total of six clients in the first year. According to the plan, her “pipeline” showed four possible new clients, and she estimated $300,000 net revenue in the first six months, with about $600,000 to $650,000 of revenue in the first year.
In December 2016, Tuens suffered from a catastrophic illness that required her to take a medical leave of absence. Tuens returned to work with no restrictions on March 27, 2017.
On June 21, 2017, Tuens’ supervisor sent her an email recapping a conversation they had the day before regarding her performance. The email suggested that her objectives for the remainder of the year might be to average two to three prospect meetings per month and close one piece of business by September. The email also identified areas of focus, strategies and tactics for each area of focus, and metrics for measuring
On July 3, the same supervisor sent Tuens a second email recapping a meeting held on June 30. The email indicates that Tuens had failed to meet the expectations with which she was hired, including achievement of the business plan she submitted during the hiring process. The email then reads, “Over the course of the last few months I have notified you of the need to focus on the level and quality of business development activity, and of the increasing urgency in sourcing and closing business. You and I have met a number of times to discuss business development and strategy. [¶] As we discussed on Friday, at this time the urgency in delivering results associated with your role is such that it has become necessary to establish a timeline within which you will be required to perform. Therefore, a condition of your continued employment at Ascent will be the sourcing and closing of two sales opportunities, the first by 9/30/2017 and the second one by 12/31/2017.”
On July 20, 2017, Tuens was presented with the formal Action Plan conditioning her continued employment on “the sourcing and closing of two sales opportunities, the first one by 9/30/2017, and the second one by 12/31/2017.” When the Action Plan was presented, Tuens had been employed by the Bank for a period of ten months, not including her leave time, and had not closed a new client or brought in any revenue.
In response to the Action Plan, Tuens sent an email to the human resources department noting that the plan was “silent on
In response to her email, the Bank agreed to revise the Action Plan, giving Tuens an additional three months to close the first of two clients such that she was then required to bring in two new clients by December 31, 2017, rather than one by September and the other by December.
On December 11, 2017, Tuens sent an email requesting further accommodation on the Action Plan. Tuens reported that “one piece of business” had closed. She identified two possible clients that had given her “verbal commitments to close in [Quarter 1] 2018” and described a “robust” pipeline of potential clients. She asked that, in evaluating her performance on the Action Plan, her “medical condition and extended recovery period be taken into consideration and accommodated.” In “response to [her] request for accommodation,” the Bank presented Tuens with a Final Action Plan, which conditioned her continued employment on sourcing and closing two clients, “each with an anticipated annual run rate at inception of at least $200,000,” by February 28, 2018.
Tuens’ employment was terminated in March 2018 after neither of the identified potential clients, nor any others, closed within the required timeframe.
In February 2020, Tuens filed a complaint alleging various causes of action based on her termination. As relevant here, her amended complaint alleges causes of actions under FEHA for disability discrimination, failure to accommodate, and failure to engage in the interactive process regarding accommodation.2
Following a bench trial, the court issued a statement of decision finding in favor of the Bank on all claims.
DISCUSSION
I. Standard of Review
” ‘In reviewing a judgment based upon a statement of decision following a bench trial,’ we ‘apply a substantial evidence standard of review to the trial court‘s findings of fact.’ [Citation.] Generally, ‘our review begins and ends with the determination as to whether, on the entire record, there is substantial evidence, contradicted or uncontradicted, which will support the trial court‘s factual determinations.’ ” (Symons Emergency Specialties v. City of Riverside (2024) 99 Cal.App.5th 583, 596 (Symons).)
II. Overview of FEHA
“FEHA makes it an unlawful employment practice to discharge a person from employment or discriminate against the person in the terms, conditions, or privileges of employment because of physical or mental disability or medical condition. (
It is also “an unlawful employment practice” under FEHA for an employer to “fail to make reasonable accommodation for the known physical or mental disability of an applicant or employee.” (
“Corresponding with the obligation to make reasonable accommodation for a known physical or mental disability, FEHA makes it unlawful for an employer ‘to fail to engage in a timely, good faith, interactive process with the employee or applicant to determine effective reasonable accommodations, if any, in response to a request for reasonable accommodation by an employee or applicant with a known physical or mental disability or known medical condition.’ [Citation.] Section 12940, subdivision (n) imposes separate, independent duties on an employer to engage in the ’ “interactive process” ’ and to make ’ “reasonable accommodations.” ’ ” (Moore, supra, 248 Cal.App.4th at p. 232.)
III. Plaintiff‘s Disability
As relevant here, under FEHA, a ” ‘[p]hysical disability’ ” includes “any physiological disease, disorder, condition . . . or anatomical loss” that both affects one or more defined body systems and “[l]imits a major life activity.” (
In her email to the bank informing them of her return, Tuens wrote, “Good news!! [¶] My doctor has cleared me for an approved return to work date of Monday, March 27. [¶] I have handwritten note of approval from my doctor on a prescription pad that is signed. If that is sufficient for your purposes, let me know and I‘ll forward it along.” The doctor‘s note on the prescription pad reads “Able to return to work 3/27/2017” and the doctor confirmed in her deposition that she intended the return to work to be full time. While Tuens suggests that the Bank was on “notice of the ongoing health problems experienced by Tuens following her leave” and that “her health continued to limit her after she returned from leave,” Tuens did not present evidence or argue at trial that the “lingering effects” of her medical condition continued to limit a major life activity within the meaning of FEHA such that she should still be considered disabled upon her return to work.
Accordingly, as the trial court noted, Tuens’ claims are “not based on a then-extant disability, but based on the residual effects of a past disability.” Specifically, the trial court observed that Tuens was claiming that she was unable to perform as required by the Action Plans because of the “lingering effects of
IV. Failure to Accommodate3
There is no dispute that the Bank accommodated Tuens’ hospitalization by providing a leave of absence and holding her job open. Tuens contends, however, that the Bank failed reasonably to accommodate her disability on her return to work. She argues that the extensions of the performance deadlines in the Action Plan cannot be considered accommodations as a matter of law because they were not intended as accommodations and because they introduced new performance targets and expectations rather than simply extending deadlines. She asserts that “[s]uch revisions are not accommodative extensions but, rather, escalation of performance management leading to Tuens’ discharge.” She argues further that there is no substantial evidence in the record to support the trial court‘s finding that the accommodations offered by the Bank were reasonable due to the nature of her job.
Tuens’ argument that the extensions were not intended to be accommodations was rejected by the trial court. In its
We also disagree with Tuens’ argument that the extensions cannot be considered accommodations because they introduced new performance targets and expectations rather than simply extending deadlines. The record reflects that the first extension was just that—two new clients would be required by December, rather than one in September and one in December. While the second extension was, as the trial court noted, a “mixed bag” insofar as it gave Tuens an additional two months to perform but also required that she secure an additional client, Tuens cites no authority for her argument that the inclusion of an additional
Finally, contrary to Tuens’ argument, substantial evidence supports the trial court‘s finding that the that accommodations provided by the Bank were reasonable under the circumstances. (See Prilliman v. United Air Lines, Inc. (1997) 53 Cal.App.4th 935, 954 [“reasonableness of an accommodation” is an issue for the trier of fact].) The court explained that the extensions gave Tuens what she had asked for—more time in which to secure new clients. The trial court concluded that the initial three-month extension was reasonable based on Tuens’ own characterization of the extension as “fair.” The court found that the second two-month extension was also reasonable in light of the information available to the Bank and Tuens at that time. The court explained that, at the time of the extension, Tuens reported that she had verbal agreements for two clients and a robust pipeline. Thus, it was reasonable to believe she could meet the performance requirements in the time provided. Ultimately, the court concluded that if the first extension was “fair,” it would be “illogical to conclude that the accommodation issued in December—which was based on nothing more than the events which led to the July request for an accommodation—was either (i) needed or (ii) unreasonable.”
Tuens argues that the extensions were not reasonable because she “had to essentially start from scratch in developing new client prospects following her extended leave,” having lost her existing prospects during her leave, and because she had a
The court, however, found that Tuens did not make a “substantial showing that any particular lead or prospect would have become an Ascent client but for Tuens’ absence (or that the absence contributed to the fact that a lead did not become a client).” Consistent with the court‘s ruling, Tuens points to her testimony regarding her various leads prior to her leave, but cites no evidence supporting her claim that those leads likely would have become clients had she not gone on leave. Contrary to proving that Tuens lost leads during her medical leave, some of her testimony suggests that the four months lost to her leave were not critical to her client development. Specifically, Tuens testified that the one client she ultimately secured after her leave in October 2017 had given her a verbal agreement before her medical leave, but that it took approximately a year for her to close the client because the client “wasn‘t quite ready” in 2016. In contrast, Tuens’ supervisor testified that the leave had no impact on her ability to develop business and that, at Tuens’ request, he personally contacted two of her potential leads during her leave. Although Tuens claims that she lost viable leads as a result of her leave, the trial court, as the fact finder, was entitled to credit the Bank‘s evidence to the contrary.
Substantial evidence also supports the trial court‘s finding that the Bank reasonably required Tuens to secure three clients within 21 months of employment, or 17 months discounting her four-month leave. The trial court found that an essential
Tuens also contends that the extension offered in the Final Action Plan cannot be considered a reasonable accommodation because the plan imposed stricter client “metrics” by requiring that her new clients have “an anticipated annual run rate at inception of at least $200,000” rather than an anticipated run rate of $200,000 ”within the first 18 months from inception.” The record, however, does not support her claim. Ascent‘s “New Business Acceptance & Fee Approval Guidelines” provides, “Ascent is selective about the type and number of clients we choose to work with. Each regional office team can only effectively work with approximately 20 families. It is important
Finally, Tuens cites several cases, including Workman v. Outfront Media LLC (D.Mass 2020) 474 F.Supp.3d 373 and Blum v. Stout Risius Ross, Inc. (C.D.Cal. Nov. 28, 2017 No. CV 16-07382AB) 2017 U.S. Dist. Lexis 221663, for the proposition that “[a] widely recognized form of accommodation is to consider the
We are dealing here with trial court determinations following a bench trial, not summary adjudication decisions. Not only are Workman and Blum procedurally inapposite, but the trial court‘s decision in this case that the Bank‘s accommodations—providing Tuens additional time to meet her sales expectations—were reasonable and accounted for the time
V. Interactive process
“While a claim of failure to accommodate is independent of a cause of action for failure to engage in an interactive dialogue, each necessarily implicates the other.” (Moore, supra, 248 Cal.App.4th 216, 242.) Indeed, in order to “prevail on a claim for failure to engage in the interactive process, the employee must identify a reasonable accommodation that would have been available at the time the interactive process occurred.” (Nealy v. City of Santa Monica (2015) 234 Cal.App.4th 359, 379 (Nealy); accord, Nadaf-Rahrov v. Neiman Marcus Group, Inc. (2008) 166 Cal.App.4th 952, 984 [it is the employee‘s burden to prove reasonable accommodation was available].)
On appeal, Tuens suggests that a more reasonable accommodation than the extensions provided would have been to require that she secure only one client by September, as initially mentioned by her supervisor, and then to credit her for substantially complying with that deadline when she closed a client during the first week of October. Alternatively, she argues that the Bank could have extended the December deadline without requiring her to find an additional client. As the trial court observed, however, “[t]he basic flaw in these suggestions is that they are untethered to any theory of Tuens’ essential duties.”
In Humphrey, another summary judgment case, the court held there was enough evidence to justify a trial on the plaintiff‘s allegations that the employer failed to engage in the interactive process, despite providing an initial accommodation, when it became clear that the accommodation was not succeeding and the
VI. Disability Discrimination
To prove her claim for disability discrimination, Tuens was required to prove that she “(1) suffered from a disability, or was regarded as suffering from a disability; (2) could perform the essential duties of the job with or without reasonable accommodations, and (3) was subjected to an adverse employment action because of the disability or perceived disability.” (Sandell v. Taylor-Listug, Inc. (2010) 188 Cal.App.4th 297, 310.)
California has adopted the three-stage burden-shifting test for discrimination claims set forth in McDonnell Douglas Corp. v. Green (1973) 411 U.S. 792. (Guz v. Bechtel National, Inc. (2000) 24 Cal.4th 317, 354–356.) “This so-called McDonnell Douglas test reflects the principle that direct evidence of intentional
The trial court found that Tuens failed to make a prima facie showing that she was able to perform the essential duties of
Without belaboring the point, the evidence discussed above established that Tuens secured only one new client in 17 months of work, which under her own estimation of her performance standard was “too few.” Accordingly, the record supports the trial court‘s finding that she failed to make a prima facie showing that she was able to perform the essential duties of her job with or without an accommodation. The judgment could be affirmed on this ground alone.
Although we need not reach her additional argument, we find that the record also supports the trial court‘s finding that Tuens failed to prove that the Bank‘s performance-based reason
DISPOSITION
The judgment is affirmed. Respondents are entitled to recover their costs on appeal.
GOLDMAN, J.
WE CONCUR:
STREETER, Acting P. J.
SIMONDS, J. *
* Judge of the Superior Court of Sonoma County, assigned by the Chief Justice pursuant to article VI, section 6 of the California Constitution.
