OPINION
¶ 1 Alan and Sharon Trujillo appeal the trial court’s grant of summary judgment in favor of defendants Utah Department of Transportation (UDOT) and Ball, Ball and Brosamer, Inc. (Ball). The Trujillos were injured in a traffic accident on a stretch of I-84 then under construction. The Trujillos challenge the trial court’s rulings that the “discretionary function” variant of governmental immunity shields UDOT from liability and that the general contractor, Ball, is not liable to the Trujillos because it followed plans and specifications that were not unreasonably dangerous. The Trujillos’ points are well-taken, and we reverse.
BACKGROUND
¶2 Because they appeal from summary judgment against them, we state the facts in the light most favorable to the Trujil-los.
See Ledfors v. Emery County Sch. Dist.,
¶ 3 On September 24, 1995, the Trujillos were driving eastbound on a winding, two-lane stretch of 1-84 through Weber Canyon when a westbound pick-up truck veered into their lane and collided head-on with their motor home. The Trujillos suffered serious permanent injuries from the accident, and the driver of the pick-up died at the scene.
¶4 1-84 is normally a four-lane, divided highway. However, at the time of the accident, the two eastbound lanes on the stretch of road where the accident occurred were closed for road resurfacing. Consequently, both directions of traffic had been channeled onto the two previously westbound lanes. Diversion of both directions of traffic onto two contiguous lanes is known as two-lane, two-way operations (TLTWO). The two lanes of the TLTWO were each ten to twelve feet wide with only two feet between them. Double yellow lines painted on the road surface and hollow plastic barrels spaced at 100-foot intervals divided the traffic flowing in opposite directions.
¶5 Traffic in the construction zone had been redirected pursuant to a traffic control plan designed by UDOT and implemented by *756 Ball. Plans for the entire 1-84 project were drafted, formulated, and approved in a series of meetings and reviews over the course of approximately one year. Participants included Federal Highway Administration representatives; UDOT maintenance, engineering, design, and administrative personnel; and several city and county officials. However, although deposition testimony indicates that two UDOT engineers discussed the traffic control plan’s separation of the two lanes, the record contains no evidence that the traffic control plan was ever specifically singled out for discussion, review, or approval at any point in the approval process.
¶ 6 As general contractor, Ball was contractually responsible for supervision of traffic control in the construction zone. Ball’s contract with UDOT also required it to propose an alternate traffic control plan if it found UDOT’s plan to be unsafe or inadequate. Shortly after construction on the project began and four months before the Trujil-los’ accident, Ball’s project manager, Shankar Narayanan, wrote to Larry Durrant, UDOT’s project engineer, expressing his concern that UDOT’s traffic control plan was inadequate. The letter stated in part:
This letter is to reiterate our concerns with regard to UDOT’s less than adequate traffic control design for this project. In particular we feel that the use of drums at 100’ spacing to delineate opposing traffic in an Interstate highway is hazardous to the travelling public resulting in increasing the chances of accidents.
¶ 7 Five days later, Durrant answered the letter, stating that “[i]f [Ball] feels UDOT’s traffic control plans are inadequate, then as outlined [in the contract], the traffic control supervisor’s responsibility is to prepare and submit revisions to the traffic control plans for the subject project.” Narayanan testified in his deposition that he and Durrant discussed possible options for addressing his concerns, including thé use of concrete barriers. However, it is undisputed that no aspect of the traffic control plan was altered.
V 8 About one year after the September 1995 accident, the Trujillos filed suit against UDOT and Ball in Third District Court. The Trujillos alleged that UDOT and Ball were negligent in the design, supervision, and implementation of the traffic control plan for the 1-84 resurfacing project. Specifically, the Trujillos alleged that UDOT and Ball negligently failed to install concrete barriers to prevent crossover accidents in the area where the Trujillos’ accident took place.
¶ 9 UDOT and Ball moved for summary judgment, arguing they owed no duty of care to protect the Trujillos from crossover accidents. UDOT also argued that governmental immunity shielded it from tort liability. The trial court granted summary judgment in favor of both defendants, reasoning that “the decision made by UDOT in planning and designing the 1-84 resurfacing project, which included a Traffic Control Plan utilizing barrels to separate [traffic in the TLTWO] was a discretionary act which created immunity for UDOT under the discretionary function exception to the Governmental Immunity Act.” The court further ruled that “in carrying out the plans and specifications for 1-84 drafted by UDOT, [Ball] acted in accordance with the plans and specifications, which were not so unreasonably dangerous that a reasonable contractor would not perform and carry out said plans and specifications.”
¶ 10 The Trujillos timely appealed to the Utah Supreme Court, which transferred the matter to this court as permitted by Utah Code Ann. § 78-2a-3(2)(j) (1996).
ISSUES AND STANDARDS OF REVIEW
¶ 11 The Trujillos raise two issues on appeal. First, the Trujillos argue the trial court erred when it concluded that governmental immunity shields UDOT from liability for alleged negligence in planning and designing the 1-84 resurfacing project, including formulating the traffic control plan, and in ruling that design of the project was a discretionary function under a provision of the Utah Governmental Immunity Act, Utah Code Ann. § 63-30-10(1) (1997). 1 Second, *757 the Trujillos challenge the trial court’s conclusions that, as a matter of law, the traffic control plan designed by UDOT was not unreasonably dangerous and that Ball was therefore not negligent in implementing it.
¶ 12 “Summary judgment is proper only when there are no genuine issues of material fact and the moving party is entitled to judgment as a matter of law.”
Taylor v. Ogden Sch. Dist.,
DISCRETIONARY FUNCTION IMMUNITY
¶ 13 Sovereign immunity, rooted in the medieval British notion that the King could do no wrong, precludes lawsuits against governmental entities without the government’s consent.
See Brittain v. State,
A. Statutory Immunity Scheme
¶ 14 In 1965, the Utah Legislature passed the Governmental Immunity Act, codifying the sovereign immunity doctrine in Utah.
See DeBry v. Noble,
¶ 15 Section 63-30-3(1) of the Act confers the general grant of immunity: “Except as may be otherwise provided in this chapter, all governmental entities are immune from suit for any injury which results from the exercise of a governmental function[.]” Utah Code Ann. § 63-30-3(1) (1997). “Governmental function” is broadly defined as “any act, failure to act, operation, function, or undertaking of a governmental entity.”
Id.
§ 63-30-2(4)(a) (1997).
Cf. Keegan v. State,
¶ 16 Scattered sections of the Act waive immunity under particular circumstances. Thus, the Act permits claims against governmental entities that involve contract obligations, see Utah Code Ann. § 63-30-5 (1997); property, see id. §§ 63-30-6, -10.5; defective public buildings and improvements, see id. § 63-30-9; and negligent acts and omissions of public employees. See id. § 63-30-10. The Act specifically waives immunity for injuries caused by dangerous or defective highways. See id. § 63-30-8. When immunity is waived, the “liability of the [governmental] entity [is] determined as if the entity were a private person.” Id. § 63 — 30—4(l)(b).
¶ 17 For certain kinds of claims, however, such waivers of immunity are restricted by a number of exceptions. See Utah Code Ann. § 63-30-10 (1997). Thus, although the Act waives immunity for liability from injuries caused by defective conditions of public buildings and highways, and by the negligence of public employees, immunity is retained “if the injury ar[ose] out of, in connection with, or resulted] from” one of nineteen enumerated circumstances. Id. For example, immunity is retained if an injury resulted from a failure to revoke a permit, see id. § 63-30-10(3), or make an inspection. See id. § 63-30-10(4). Immunity is also retained with respect to injuries caused by natural conditions on public land. See id. § 63-30-10(11). Of particular significance in this appeal, immunity is retained for injuries that arise out of “the exercise or performance or the failure to exercise or perform a discre *758 tionary function, whether or not the discretion is abused.” Id. § 63-30-10(1).
¶ 18 To determine whether the trial court correctly ruled that the Governmental Immunity Act bars the Trujillos from proceeding with their negligence claims against UDOT, we follow the three-step analysis established by the Utah Supreme Court.
See Keegan,
¶ 19 The parties agree that UDOT’s construction of 1-84 is a governmental function and, thus, that the Governmental Immunity Act applies to the Trujillos’ claims against UDOT. Likewise, the parties agree that “immunity from suit of all governmental entities is waived for any injury caused by a defective, unsafe, or dangerous condition of any highway.” Utah Code Ann. § 63-30-8 (1997). Here, however, agreement between the parties ends. Their disagreement centers on the final prong of the three-part test: whether, even though section 63-30-8’s waiver appears to permit the Trujillos to pursue their claims against UDOT for injuries they allege were caused by a defective, unsafe, or dangerous condition of 1-84, an exception specified in the Act nevertheless bars the Trujillos’ action. UDOT argues the trial court correctly concluded that the “discretionary function” exception does just that.
¶20 Section 63-30-10 provides, in relevant part, as follows:
Immunity from suit of all governmental entities is waived for injury proximately caused by a negligent act or omission of an employee committed within the scope of employment except if the injury arises out of, in connection with, or results from:
(1) the exercise or performance or the failure to exercise or perform a discretionary function, whether or not the discretion is abused....
Id.
§ 63-30-10. Utah precedent interpreting and applying the discretionary function exception has articulated two policies served by the exception. First, the discretionary function exception “1 “shield[s] those governmental acts and decisions impacting on large numbers of people in a myriad of unforeseen ways from individual and class legal actions, the continual threat of which would make public administration all but impossible.” ’ ”
Keegan,
B. Policy-making Versus Operations
¶ 21 Discretionary function immunity has been interpreted and applied in a manner consistent with the policies it was intended to promote. Thus, the Utah Supreme Court has recently stated that, in comparison to the ancient doctrine of sovereign immunity, discretionary function immunity is “a distinct, more limited form of immunity [that] should be applied only when a plaintiff is challenging a governmental decision that involves a basic policy-making function.”
Nelson v. Salt Lake City,
¶22 “Although the term ‘discretionary function’ is not susceptible to precise definition in all legal contexts,”
Nelson,
¶ 23 In contrast to governmental decisions involving evaluation of broad policy factors, “acts and decisions at the operational level — those everyday, routine matters” — are not discretionary functions.
Nelson,
¶ 24 Guided by these distinctions, prior case law has held, for example, that “[d]eci-sions made by [Salt Lake City] regarding the design, capacity, and construction of their flood control systems” were immunized under the discretionary function exception because the decisions were “the result of serious and extensive policy evaluation, judgment, and expertise in numerous areas of concernf, including] geological, environmental, financial, and urban planning and developmental concerns, and financial concerns.”
Rocky Mountain Thrift,
¶ 25 In contrast, the Court has ruled that the State was not immune from suit for injuries caused by an allegedly dangerous traffic control system because, “[although the acts of the State ... in designing the traffic control system involve some degree of discretion, as do almost all acts, the design of the traffic control system does not involve the ‘basic policy making level.’ ”
Bigelow,
¶26 Likewise, the Utah Supreme Court held in
Carroll v. State ex rel. Road Comm’n,
¶27 Immunity is an affirmative defense which the defendant bears the burden of proving.
See Nelson,
“(1) Does the challenged act, omission, or decision necessarily involve a basic governmental policy, program, or objective? (2) Is the questioned act, omission, or decision essential to the realization or accomplishment of that policy, program, or objective as opposed to one which would not change the course or direction of the policy, program, or objective? (3) Does the act, omission, or decision require the exercise of basic policy evaluation, judgment, and expertise on the part of the governmental agency involved? (4) Does the governmental agency involved possess the requisite constitutional, statutory, or lawful authori *761 ty and duty to do or make the challenged act, omission, or decision?”
Keegan,
¶ 28 This is a fact-intensive inquiry that, by its very nature, is not particularly amenable to summary judgment.
See, e.g., Hansen,
C. Analysis of Trujillos’ Claims
¶ 29 The Trujillos charge UDOT with five separate acts of negligence. The Trujillos allege UDOT negligently (1) designed and implemented an unsafe traffic control plan for the 1-84 resurfacing project; (2) used hollow plastic barrels rather than concrete barriers to separate traffic in the construction zone; (3) failed to reduce the speed limit in the construction zone as directed by the traffic control plan; (4) failed to investigate other accidents that had occurred in the construction zone prior to the Trujillos’ accident and to make appropriate adjustments in traffic control to reduce the risk of future accidents; and (5) failed to alter traffic control techniques in response to the concerns of Ball’s project manager, Mr. Narayanan. While we believe UDOT’s basic decision to undertake the 1-84 resurfacing project necessarily would be considered an immune discretionary function, we hold, on the record before us, that the discretionary function exception does not immunize UDOT from the claims the Trujillos have raised.
¶ 30 We first consider the Trujillos’ claim that UDOT negligently designed an inadequate traffic control plan for the 1-84 resurfacing project. We hold that the record on appeal does not support the trial court’s conclusion that the design of the traffic control plan and its preference for barrels over barriers was made at the immunized policy-making level. The evidence presented by UDOT falls short of the standards set forth in prior Utah Supreme Court precedent.
Keegan
provides an illustrative contrast. In that case, our Supreme Court detailed the process by which UDOT decided not to replace a concrete barrier even though it knew planned surface overlays would reduce its height below required safety standards. The Supreme Court noted that, before the second surface overlay, a UDOT safety studies engineer “carried out a comprehensive study of accident rates” from which he created a safety study report.
Keegan,
the cost of removing and replacing the barrier, the already-scheduled major resurfacing project for 1-80 in five or six years, the added delays and inconvenience to users of the highway if the barrier were to be dug up and replaced, and the possibility that the job could not be completed inexpensively and with minimal disruption to traffic during the short construction season in the canyon.
Id. This study and report were conducted and compiled “by senior engineers and circulated throughout and debated within the department.” Id. After parsing the particulars of the decision-making process, the Court concluded that “UDOT’s decision involved just the sort of policy-driven weighing of costs and benefits that the discretionary function exception was meant to protect.” Id.
¶ 31 In this appeal, on the other hand, it is undisputed that the traffic control plan was formulated by an unlicensed UDOT staff engineer — -an employee who did not perform at the policy-making level. Further, while the record on appeal contains a general description of the multi-level approval process for plans and specifications pertaining to the I-84 resurfacing project, UDOT’s evidence does no more than establish the traffic control plan could have been discussed in these meetings. UDOT does not point us to evidence that the traffic control plan and the *762 barrels-versus-barriers decision was in fact the subject of intense scrutiny and review. UDOT now characterizes the decision to use barrels as a “tough choice” between two traffic separation methods and draws our attention to the relative risks and benefits of barrels and barriers. However, UDOT’s evidence shows these issues were addressed only in private discussions between the project design engineer who drafted the traffic control plan and UDOT’s Region One Design Engineer. These facts are insufficient to bring the formulation of the traffic control plan within the scope of discretionary function immunity.
¶ 32 Similarly, the Trujillos presented evidence to the trial court that the Manual of Uniform Traffic Control Devices (MUTCD), adopted by UDOT, listed particular “industry standard” factors to be considered before implementing TLTWO, specifically to guard against head-on collisions. The Trujillos presented additional evidence that an Occupational Safety Report for the stretch of 1-84 involved in the resurfacing project was available, and, if consulted by UDOT, would have shown that accidents in the construction zone clustered around the area where the Trujil-los’ accident took place. Nevertheless, while the Occupational Safety Report and evidence of traffic-volume reports appear in the record, UDOT presented no documentary or testimonial evidence that either the MUTCD factors, the Occupational Safety Report, or the traffic volume reports were discussed in the course of approving the traffic control plan. 3
¶ 33 UDOT argues the Governmental Immunity Act does not require it to consult written studies or to prove that specific issues were addressed during the decision-making process. UDOT contends the holding of
Keegan
is that decisions regarding highway median design and lane separation are inherently discretionary functions. We disagree. Utah cases interpreting the discretionary function exception, including
Kee-gan,
have focused on the
process
by which decisions of governmental entities are made. Under Utah precedent, we cannot assume UDOT’s traffic control plan was the product of the exercise of policy-level discretion simply because it dealt with highway median design. UDOT proffered no evidence that the formulation of the traffic control plan and the decision to separate opposing lanes of traffic with hollow plastic barrels were “ ‘ “the result of serious and extensive policy evaluation, judgment, and expertise in numerous areas of concern.” ’ ”
Keegan,
¶ 34 We next consider the negligent acts UDOT allegedly committed after the traffic control plan was in effect in the construction zone. We hold that these remaining allegations of negligence involve operational decisions on the part of UDOT, which implemented or failed to implement pre-es-tablished policy.
See Nelson,
*763
,¶ 35 The acts and omissions of which the Trujillos complain are analogous to those addressed in
Doe v. Arguelles,
¶ 36 The Trujillos presented unrebutted evidence that the speed limit in the construction zone remained at 65 miles per hour despite the fact that the traffic control plan called for the speed limit to be reduced to 50 m.p.h. The Trujillos presented additional evidence that although two crossover accidents had occurred in the construction zone before the Trujillos’ accident, UDOT had not investigated or analyzed either of them even though the traffic control plan mandated that accidents in the construction zone be investigated and analyzed.
¶ 37 These alleged omissions occurred after the allegedly unsafe and inadequate traffic control plan was adopted. Therefore, to echo the Court’s conclusion in Doe v. Arguelles, even if the formulation of the plan was an immune discretionary function, immunity would not extend so far as to protect UDOT from liability for negligently executing the plan.
D. Conclusion
¶38 On the record before us, UDOT has not demonstrated- that discretionary function immunity shields it from liability. The Tru-jillos’ evidence, both as to the formulation and execution of the traffic control plan, refutes UDOT’s contention that the relevant decisions were made at the policy level rather than at the operational level.
LIABILITY OF BALL
¶ 39 We now consider Rail’s potential liability to the Trujillos. A contractor has a duty to “perform the work required by its contract ... with that degree of care ordinarily possessed and exercised by other contractors doing the same or similar work in [the same] locality.”
Andrus v. State,
¶ 40 First, regarding their allegation that UDOT’s traffic control plan was so unreasonably dangerous that Ball should have refused to implement it, the Trujillos presented expert testimony that the plan failed to comply with MUTCD. 5 Moreover, the Trujillos allege that the letter from Ball’s project manager, Mr. Narayanan, to UDOT!s Larry Durrant shows that Ball was aware that separating opposing traffic with hollow plastic barrels posed an unreasonable danger to travelers on 1-84. In the letter, Mr. Na-rayanan first voiced a concern over the meth *764 od of separation and then tried to disclaim liability, stating that Ball “will implement the traffic control as shown on the plans and specification[s], however we will not be in a position to accept liability on accidents due to the conditions mentioned above.” Five days later, Mr. Durrant responded, informing Mr. Narayanan that “[i]f Ball ... feels UDOT’s traffic control plans are inadequate, then as outlined [in the contract], the traffic control supervisor’s responsibility is to prepare and submit revisions to the traffic control plans for the subject project.” Although Mr. Na-rayanan testified that he and Mr. Durrant discussed and resolved his concerns, Mr. Durrant did not recall any such conversation, and the plan was never revised. Thus, we conclude the evidence presented by the Tru-jillos is sufficient to create a material question of fact about whether the traffic control plan was unreasonably dangerous and whether Ball negligently failed to propose safer alternatives, as required by its contract with UDOT.
¶ 41 The Trujillos further allege Ball was negligent in failing to reduce the speed limit in the construction zone, keep an accident log, and investigate accidents that occurred in the construction zone, as required by the traffic control plan. Ball was responsible for traffic control in the construction zone, a responsibility it carried out in part through supervision and implementation of the traffic control plan. Nonetheless, although the traffic control plan called for a 50 m.p.h. speed limit through the construction zone, the speed limit remained at 65 m.p.h. Similarly, although the plan required Ball to include accident information in its project log, Ball failed to investigate the two accidents that occurred in the construction zone prior to the Trujillos’ accident. These alleged acts of negligence, if proven, constitute negligent performance of Ball’s duties under its contract with UDOT. Ball obviously cannot avail itself of the defense that it is not liable because it merely followed the plans and specifications provided by UDOT if in fact it failed to comply with the specifications of the traffic control plan. Ball, therefore, can be held liable for its negligent noncompliance with the plan whether or not the traffic control plan itself is found to be unreasonably dangerous.
¶ 42 These are questions of fact a jury must decide. Trial courts must avoid weighing evidence and assessing credibility when ruling on motions for summary judgment.
See Dubois v. Grand Central,
CONCLUSION
¶ 43 UDOT failed to prove, as a matter of law, that it was immune from liability to the Trujillos under the discretionary function doctrine, and questions of material fact permeate the issue of Ball’s potential liability to the Trujillos. Accordingly, we reverse the summary judgment in favor of UDOT and Ball and remand to the trial court for trial or such other proceedings as may now be appropriate.
¶ 44 I CONCUR: NORMAN H. JACKSON, Judge.
*765 ¶ 45 I CONCUR IN THE RESULT: JUDITH M. BILLINGS, Judge.
Notes
. As a convenience to the reader, and because the provisions in effect at the relevant times do not differ materially from the statutory provisions currently in effect, we cite to the most recent statutory codifications throughout this opinion, unless otherwise noted.
. We note that the United States Supreme Court, in interpreting a similar discretionary function exception in the Federal Tort Claims Act, has not required such a showing.
See United States v. Gaubert,
In
Carroll v. State ex rel. Road Commission,
We recognize that the
Keegan
court cited a Fourth Circuit case that followed Gaubert's abrogation of the policy/operational distinction.
See Baum v. United States,
. Whether due to the Occupational Safety Report or on some other basis, UDOT did see fit to require concrete barriers rather than plastic barrels to protect the construction crews working on the shoulder of the highway from traffic.
. Mr. Durrant’s letter responding to Mr. Naray-anan’s concern is perhaps more interesting for what it does not say than for what it does say. If indeed the traffic control plan had been the result of the kind of policy analysis the discretionary function exception contemplates, we might expect Mr. Durrani to have responded that, as a matter of policy, UDOT had determined that the traffic control plan, as written, adequately balanced competing concerns, such as safety and cost, and, because it was the product of extensive policy evaluation, it could not casually be altered. This, however, was not the tenor of his reply. Instead, he merely invited Mr. Narayanan to propose an alternative plan if he were so concerned.
. Ball makes much of the fact that no evidence directly states that the traffic control plan was unreasonably dangerous. We note, however, that no witness could properly give that opinion because it is an ultimate question to be determined by the jury. The absence of evidence specifically describing the plan as unreasonably dangerous is, therefore, inconsequential.
See Gaw v. State ex rel. Dep’t of Transp.,
