449 Mass. 406 | Mass. | 2007
The principal issue we are asked to decide is whether unsolicited facsimile advertisements sent to Massachusetts residents by a New Jersey company, allegedly in violation of the Telephone Consumer Protection Act, 47 U.S.C. § 227 (2000) (TCPA), caused covered injuries under the terms of two general liability insurance policies.
1. Background. Metropolitan Antiques, LLC (Metropolitan), is a New Jersey auctioneer services company. After receiving an advertisement, Metropolitan contacted Abdul Syed of Village Fax in Tustin, California, to inquire about facsimile telemarket
In 2003, Fray-Witzer filed a class action complaint in Superior Court against Metropolitan, alleging violations of the TCPA and G. L. c. 93A, and seeking injunctive relief. In 2004, Fray-Witzer filed an amended complaint, adding a new class representative. He also alleged that Metropolitan was negligently responsible for the unsolicited facsimile transmissions and claimed injuries related to the unwanted use of toner, paper, and his facsimile line. Fray-Witzer’s class action claim is pending.
During the relevant period, Metropolitan had two different insurance carriers. Between February 9, 2001, and February 9, 2002, Metropolitan was insured under a commercial general liability policy from Royal & SunAlliance USA (Royal). From February 9, 2002, through February 9, 2003, Metropolitan was insured under a commercial general liability policy from Terra Nova Insurance Company (Terra Nova). Both policies contained identical liability coverage for “bodily injury and property damage liability” (Coverage A). Coverage A required the insurer, with some exceptions, to indemnify the insured for amounts it became legally obligated to pay for bodily injury or property damages and gave the insurer the right and duty to defend the insured in an action seeking such damages. In order to be covered, the bodily injury or property damage had to be caused by an “occurrence,” which was defined as “an accident, including continuous or repeated exposure to substantially the same
Both policies also provided coverage for “personal and advertising injury liability” (Coverage B), although the two policies differed in some minor respects. Terra Nova’s Coverage B section contained separate definitions for advertising injury
In addition, the Royal Coverage B section contained an exclusion for personal or advertising injury if the insured had knowledge that the act would cause such injury or if the injury arose out of a criminal act.* ****
2. Standard of review. The applicable standard of review requires us to determine “whether, viewing the evidence in the light most favorable to the nonmoving party, all material facts have been established and the moving party is entitled to a judgment as a matter of law.” Augat, Inc. v. Liberty Mut. Ins. Co., 410 Mass. 117, 120 (1991). See Mass. R. Civ. P. 56(c), as amended, 436 Mass. 1404 (2002). In so doing, we take all reasonable inferences in favor of the nonmoving party. Simplex Techs., Inc. v. Liberty Mut. Ins. Co., 429 Mass. 196, 197 (1999). In this case, there are no material facts in dispute.
3. Choice of law. The judge applied the law of New Jersey to this dispute, because Metropolitan is a New Jersey company and the Terra Nova policy was issued there. Such an approach is in accordance with the “various choice-influencing considerations” found appropriate in Bushkin Assocs. v. Raytheon Co., 393 Mass. 622, 631-632 (1985). Moreover, the insurers and class action parties agree that there is no relevant difference between New Jersey and Massachusetts law and have both
4. Coverage A. In order to fall within Coverage A of either insurer, the property damage claimed by Fray-Witzer must be caused by an “occurrence,” which is defined in both policies as “an accident, including continuous or repeated exposure to substantially the same general harmful conditions.” Thus, the question of law created is whether injuries arising from the unsolicited facsimile advertisements, sent on Metropolitan’s behalf, were caused by accidents.
The insurers claim that Metropolitan intended to send the facsimile advertisements, and must reasonably have expected the consequence of causing paper, toner, and facsimile machine time to be used. For that reason, the insurers contend that the property damage complained of was not caused by an accident. In response, the class action parties argue that while Metropolitan may have intended to transmit the advertisements, there was no intent to violate the TCPA. In Fray-Witzer’s amended complaint, he alleged that Metropolitan’s actions were negligent and not intentional, thus allowing for coverage as “accidental.” Further, the class action parties argue that the correct inquiry is not whether the injuring act was intentional, for there is little doubt that Metropolitan intended to send the facsimiles in this case, but rather whether the injury complained of was intentional. Although Metropolitan intended to send facsimiles, the class action parties allege that it was misled by Syed into sending the type of facsimiles that violated the TCPA. Thus, they argue, the injuries incurred, i.e., the receipt of unsolicited facsimile advertisements and the resultant damages, were caused by negligent accidents. We disagree.
In Voorhees v. Preferred Mut. Ins. Co., 128 N.J. 165 (1992), the New Jersey Supreme Court considered similar policy language in the context of an infliction of emotional distress claim. The court engaged in a thoughtful public policy analysis before reviewing cases in both New Jersey and foreign courts. Id. at 180-183. The court held that “the accidental nature of an occurrence is determined by analyzing whether the alleged
Any sender of a facsimile advertisement knows that his recipient will be forced to consume paper and toner, and will lose temporarily the use of the facsimile transmission line. In this context, the aspect that transforms the transmission into an actionable injury is its unsolicited nature. Yet, Metropolitan knew full well that its facsimile advertisements would reach Massachusetts customers’ facsimile machines as unsolicited — it is undisputed that Metropolitan purchased the facsimile database from a third party and provided it to the broadcasting service. Metropolitan knew that these facsimile numbers represented new customers to which it had no previous connection. Indeed, the point of the advertising scheme was to expand Metropolitan’s business into a new area by targeting professionals that Metropolitan believed might be interested in its services. It also knew that it had purchased the contact information of approximately 60,000 Massachusetts facsimile owners, without any. information whether these people had given consent to be contacted. In light of these facts, it cannot be said that the transmission of unsolicited facsimile advertisements was accidental in nature.
The class action parties’ argument amounts to a claim that the failure of Metropolitan’s agent to inform it that unsolicited facsimile advertising was a violation of the TCPA somehow transforms the intended injury into an accident. Under the Voorhees analysis, the focus is on whether Metropolitan intended or expected to cause the injury in question — i.e., the transmis
5. Coverage B. We now turn to the more difficult question whether the injury alleged by Fray-Witzer constitutes an advertising injury under Coverage B of the Terra Nova and Royal policies. The insurers and class action parties agree that the relevant provision of Coverage B applies to “[ojral or written publication of material that violates a person’s right of privacy.” The insurers argue first that the alleged injuries were not a result of a publication. Second, the insurers claim that the wording of the policy requires that the content of the publication, rather than the act of sending it, must account for the invasion of privacy. The class action parties respond that the transmission of 60,000 facsimile advertisements to members of the public with whom Metropolitan had no prior relationship constitutes a publication. They further argue that the insurers’ claim regarding content would engraft onto the policy a requirement that does not appear on its face.
The principles of interpretation employed by New Jersey courts in the context of insurance policies are laid out in Voorhees v. Preferred Mut. Ins. Co., supra at 175:
“Generally, an insurance policy should be interpreted according to its plain and ordinary meaning. Longobardi v. Chubb Ins. Co., 121 N.J. 530, 537 .. . (1990). But because insurance policies are adhesion contracts, courts must assume a particularly vigilant role in ensuring their conformity to public policy and principles of fairness. Sparks v. St. Paul Ins. Co., 100 N.J. 325, 335 . . . (1985). NÑOien the meaning of a phrase is ambiguous, the ambiguity is resolved in favor of the insured, id. at 336, and in line with an insured’s objectively-reasonable expectations. DiOrio v. New Jersey Mfrs. Ins. Co., 79 N.J. 257, 269 (1979).”
It follows that our first inquiry is to address the plain and ordinary meaning of the phrase “[ojral or written publication of material that violates a person’s right of privacy.” We do not
Next we must construe the phrase “right of privacy.” In interpreting these words, the judge relied entirely on two decisions from the Federal courts of appeals, namely, Resource Bankshares Corp. v. St. Paul Mercury Ins. Co., 407 F.3d 631 (4th Cir. 2005), and American States Ins. Co. v. Capital Assocs. of Jackson County, Inc., 392 F.3d 939 (7th Cir. 2004).
Although we are aware that “[a]n insurance policy is not ambiguous merely because two conflicting interpretations of it are suggested by the litigants,” Powell v. Alemaz, Inc., 335 N.J. Super. 33, 44 (2000), in evaluating the ambiguity of the phrase, we cannot ignore the body of national case law addressing the same or similar policy language and falling on both sides of this interpretive ledger.
In Mazilli v. Accident & Cas. Ins. Co. of Winterhur, Switzerland, 35 N.J. 1, 7 (1961), the New Jersey Supreme Court explained the standard for interpreting an ambiguous phrase in an insurance policy: “If the controlling language will support two meanings, one favorable to the insurer and the other favorable to the insured, the interpretation sustaining coverage must be applied. Courts are bound to protect the insured to the full extent that any fair interpretation will allow.” Further, “[wjherever possible[,] the phraseology must be liberally construed in favor of the insured; if doubtful, uncertain, or ambiguous, or reasonably susceptible to two interpretations, the construction conferring coverage is to be adopted.” Hunt v. Hospital Serv. Plan of N.J., 33 N.J. 98, 102 (1960). Accordingly, our view is that Fray-Witzer’s allegation of violations of his right of privacy, in the form of statutory infractions under the TCPA, constitute covered injuries under the insurers’ policies.
The insurers’ reasoning that the content of the material, rather
6. Exclusions. The insurers raise two possible exclusions contained in their policies as grounds for denying coverage.
First, Terra Nova’s policy contains an exclusion that removes from coverage “ ‘[pjersonal injury’ or ‘advertising injury’ . . . [ajrising out of the willful violation of a penal statute or ordinance committed by or with the consent of the insured . . . .”
New Jersey courts have not yet ruled whether the TCPA
The second set of exclusionary language involves Terra Nova’s punitive damages endorsement. The Terra Nova policy expressly provides that the policy “does not apply to and no duty to defend is provided for any claim or indemnification for punitive or exemplary damages.” See note 8, supra. Terra Nova, interpreting the plaintiff’s request of statutory damages under 47 U.S.C. § 227(b)(3) as punitive in nature, seeks to apply this language to bar coverage. The damages provision contained in the TCPA provides for recovery of “actual monetary loss from such a violation, or ... up to $500 in damages for each such violation, whichever is greater.” 47 U.S.C. § 227(b)(3)(B). Such a provision allows for the recovery of a monetary amount that could exceed the amount of actual
7. Conclusion. For the foregoing reasons, the judgment of the Superior Court is reversed. The case is remanded for entry of a declaration that Terra Nova and Royal have a duty to defend and indemnify Metropolitan in the underlying class action under the terms of their insurance policies.
So ordered.
We acknowledge the amicus curiae briefs of the Telemarketing, Spam & Junk Fax Litigation Group of the Association of Trial Lawyers of America; CE Design, Ltd.; Complex Insurance Claims Litigation Association; and St. Paul Fire & Marine Insurance Company, Travelers Property Casualty Company of America, American Casualty Company of Reading, PA, Continental Casualty Company, National Fire Insurance Company of Hartford, Transcontinental Insurance Company, Transportation Insurance Company, and Valley Forge Insurance Company.
“ ‘Advertising injury’ means injury arising out of one or more of the following offenses:
“a. Oral or written publication of material that slanders or libels a person or organization or disparages a person’s or organization’s goods, products or services;
“b. Oral or written publication of material that violates a person’s right of privacy;
“c. Misappropriation advertising ideas or style of doing business; or
“d. Infringement of copyright, title or slogan.”
“ ‘Personal injury’ means injury, other than ‘bodily injury,’ arising out of one or more of the following offenses:
“a. False arrest, detention or imprisonment;
“b. Malicious prosecution;
“c. The wrongful eviction from, wrongful entry into, or invasion of the right of private occupancy of a room, dwelling or premises that a person occupies by or on behalf of its owner, landlord or lessor;
“d. Oral or written publication of material that slanders or libels a person or organization or disparages a person’s or organization’s goods, products or services; or
“e. Oral or written publication of material that violates a person’s right of privacy.”
“ ‘Personal and advertising injury’ means injury, including consequential ‘bodily injury,’ arising out of one or more of the following offenses:
“a. False arrest, detention or imprisonment;
“b. Malicious prosecution;
“c. The wrongful eviction from, wrongful entry into, or invasion of the right of private occupancy of a room, dwelling or premises that a person occupies by or on behalf of its owner, landlord or lessor;
*410 “d. Oral or written publication of material that slanders or libels a person or organization or disparages a person’s or organization’s goods, products or services;
“e. Oral or written publication of material that violates a person’s right of privacy;
“f. The use of another’s advertising idea in your ‘advertisement’; or
“g. Infringing upon another’s copyright, trade dress or slogan in your ‘advertisement.’ ”
“This insurance does not apply to:
“a. ‘Personal and advertising injury’:
“(1) Caused by or at the direction of the insured with the knowledge that the act would violate the rights of another and would inflict ‘personal and advertising injury’;
“(4) Arising out of a criminal act committed by or at the direction of any insured . . . .”
“This insurance does not apply to:
“a. ‘Personal injury’ or ‘advertising injury’
“(3) Arising out of the willful violation of a penal statute or ordinance committed by or with the consent of the insured . . . .”
“This endorsement modifies insurance provided under:
“Commercial General Liability .Coverage Part.
“This insurance does not apply to and no duty to defend is provided for any claim or indemnification for punitive or exemplary damages.
“If a claim or ‘suit’ shall have been brought against you for a claim within the coverage provided under this policy, seeking both compensa*411 tory and punitive and exemplary damages, then we shall afford a defense for such action. We shall not, however, have any obligation to pay for any costs, interest or damages attributable to punitive or exemplary damages. . . .”
We note in passing that the significance of American States Ins. Co. v. Capital Assocs. of Jackson County, Inc., 392 F.3d 939 (7th Cir. 2004), was undermined significantly by Valley Forge Ins. Co. v. Swiderski Elecs., Inc., 223 Ill. 2d 352 (2006), which was released after the judge made his decision here. The American States decision was governed by Illinois law. American States Ins. Co. v. Capital Assocs. of Jackson County, Inc., supra at 943. The Federal court in that case expressly noted that Illinois had not yet decided this question. Id. Since that time, the Valley Forge case has been decided by the Hlinois Supreme Court, expressly rejecting the formulation of the American States decision and reaching the opposite conclusion. Valley Forge Ins. Co. v. Swiderski Elecs., Inc., supra at 373-379.
The policy at issue in Resource Bankshares Corp. v. St. Paul Mercury Ins.
Black’s Law Dictionary 1350 (8th ed. 2004) defines “right of privacy” as “[t]he right to personal autonomy,” or “the right of a person and the person’s property to be free from unwarranted public scrutiny or exposure.” This definition also references the “invasion of privacy,” which the dictionary in turn defines as “[a]n unjustified exploitation of one’s personality or intrusion into one’s personal activities . . . .” Id. at 843. Among the many iterations of “invasion of privacy” are “invasion of privacy by intrusion” and “invasion of privacy by disclosure of private facts.” Id. The former is defined as “[a]n offensive, intentional interference with a person’s seclusion or private affairs.” Id. The latter is defined as “[t]he public revelation of private information about another in an objectionable manner.” Id.
Several courts have interpreted identical or similar policy language to mean that unsolicited facsimile advertisements constitute advertising injury: Park Univ. Enters., Inc. v. American Cas. Co. of Reading, PA, 442 F.3d 1239, 1251 (10th Cir. 2006); Universal Underwriters Ins. Co. v. Lou Fusz Automo
The following cases have reached the opposite conclusion: Resource Bankshares Corp. v. St. Paul Mercury Ins. Co., 407 F.3d 631, 641 (4th Cir. 2005); American States Ins. Co. v. Capital Assocs. of Jackson County, Inc., 392 F.3d 939, 943 (7th Cir. 2004); Melrose Hotel Co. v. St. Paul Fire & Marine Ins. Co., 432 F. Supp. 2d 488, 503 (E.D. Pa. 2006); St. Paul Fire & Marine Ins. Co. v. Brunswick Corp., 405 F. Supp. 2d 890, 895 (N.D. Ill. 2005).
We are likewise unpersuaded by the insurers’ reliance on the context of the relevant policy language to argue that content must be the cause of the injury. The insurers point to the content-based violations found in the neighboring clauses of the advertising and personal injury definitions, i.e., slander, libel, misappropriation, and copyright infringement. This claim overlooks the additional clause, found in Royal’s “[pjersonal and advertising injury” definition and in Terra Nova’s “[pjersonal injury” definition along with the language here at issue, see notes 4 and 5, supra, allowing coverage for injury caused by “[tjhe wrongful eviction from, wrongful entry into, or invasion of the right of private occupancy of a room, dwelling or premises that a person occupies by or on behalf of its owner, landlord or lessor.” The inclusion of this definition, juxtaposed with the relevant injury definition, undermines the insurers’ argument that content-based violations alone, and not intrusions on seclusion, are included in the policies.
Royal’s policy contains a somewhat similar exclusion, denying coverage if the insured had actual knowledge that he was causing advertising or personal injury or if the injury arose from a criminal act. See note 6, supra.
“Facsimile machines are designed to accept, process, and print all messages which arrive over their dedicated lines. The [facsimile] advertiser takes advantage of this basic design by sending advertisements to available [facsimile] numbers, knowing that it will be received and printed by the recipient’s machine. This type of telemarketing is problematic for two reasons. First, it shifts some of the costs of advertising from the sender to the recipient. Second, it occupies the recipient’s facsimile machine so that it is unavailable for legitimate business messages while processing and printing the junk [facsimile].” H.R. Rep. No. 102-317, 102d Cong., 1st Sess., at 10 (1991).
“(3) Private right of action. A person or entity may, if otherwise permitted by the laws or rules of court of a State, bring in an appropriate court of that State —
“(A) an action based on a violation of this subsection or the regulations prescribed under this subsection to enjoin such violation,
“(B) an action to recover for actual monetary loss from such a violation, or to receive up to $500 in damages for each such violation, whichever is greater, or
“(C) both such actions.”
47 U.S.C. § 227(b)(3). It also should be noted that both State officials and the Federal Communications Commission are vested with statutory authority to
In support of their argument, the insurers cite Kaplan v. Democrat & Chronicle, 266 A.D.2d 848, 849 (N.Y. 1999), as well as Kaufman v. ACS Sys., Inc., 110 Cal. App. 4th 886, 921-923 (2003), and ESI Ergonomics Solutions, LLC v. United Artists Theater Circuit, Inc., 203 Ariz. 94, 100 (Ct. App. 2002). The cited section of the Kaufman decision addresses whether the TCPA’s damages section violates due process by awarding disproportionate damages. The relevant portion of the ESI decision overturned a lower court’s denial of class certification on the basis of “annihilating” damages. Although the cited cases state that the TCPA was meant to deter the prohibited practice of unsolicited facsimiles, they do not cite evidence of congressional intent that the statutory damages provision be punitive.