OPINION
Thе plaintiff, Pearlie Talley, appeals the district court’s grant of summary judgment in favor of the defendants, Family Dollar Stores of Ohio (Family Dollar), John Parker, Vincent Cowles, and Ric Spring, on her claims of discrimination in violation of the Americans with Disabilities Act (ADA) and Ohio’s anti-discrimination statute and her claim for intentional infliction of emotional distress. For the reasons set forth below, and because we conclude that there is a material dispute of fact about whether Talley abandoned her job or was discharged, we AFFIRM in part, REVERSE in part, and remand for further proceedings consistent with this opinion.
I. BACKGROUND
Talley began working for Family Dollar as a cashier on January 17, 1996. Her position involved operating the cash register, cleaning the store, and stocking shelves. During her eight years with Family Dollar, Talley worked at several of the store’s locations and had several managers. Three of the managers are the individual defendants in the plaintiffs suit based on violations of Ohio’s anti-discrimination law. John Parker worked for Family Dollar as a store manager before being promoted to assistant district manager in *1103 1999 and district manager in 2001. He resigned from his position on approximately September 4, 2004, prior to Talley’s last day of employment. Vincent Cowles became the store manager at the location where Talley worked in late May 2001. Cowles supervised Talley at one other location, but did not have any supervisory role over her after May 2004. Ric Spring became the store manager at the Hawkins store where Talley was assigned to work in August 2004. He remained her supervisor until the last day of her employment.
Several times during the course of her employment, Talley took medical leave from her job due to health issues. Throughout her time with Family Dollar, Talley suffered from degenerative ostеoarthritis of her cervical and lumbar spine. Talley alleges that the disease creates such pain in her legs and back that she is unable to stand or sit for long periods of time. In October 2001, the plaintiff tore the cruciate ligament in her knee which forced her to take medical leave for several months. In April 2003, Talley had a heart attack and underwent quadruple bypass surgery, which necessitated another five months of leave from work. On March 25, 2004, she slipped on recently waxed floors while at work. After her fall, Talley continued to work but as her pain increased she could not stаnd for more than fifteen minutes without experiencing severe pain. Talley contends that while some of her supervisors allowed her to bring a stool to work to use at her cashier station, others forbade this practice. She alleges that in March 2004, Cowles objected to her use of the stool because other employees had complained that Talley was receiving unfair treatment. Without the use of a stool to sit upon while working the register, she was unable to perform her position and, as a result, she took medical leave in May 2004.
In July 2004, Talley informed Parker that she had received medical clearance and could return to work as of August 9, 2004. According to Talley, Parker insisted that she provide a doctor’s note that did not place any restrictions or limitations on her ability to work. She provided a note to Parker that gave her permission to return to work with no restrictions. That note is part of the record. J.A. at 584. Talley alleges that prior to returning to work she gave Spring, her direct supervisor, a different return-to-work notice that required that Talley be permitted to use her stool. 1
Talley alleges that prior to her returning to work on September 9, 2004, Spring asked hеr to sign a letter that stated that she understood that she would not be permitted to use a stool at work and that she would be limited to three five minute breaks during a six-hour shift. Instead of signing the letter, Talley wrote a letter explaining that she could not sign the letter because it would prohibit her use of a stool. She agreed to obtain a doctor’s note that would state that she could perform her duties as required if she had a stool to sit upon. She promised to provide this statement on Friday, September 10, 2004. 2
On September 9, 2004, the plaintiff returned to work and did not use a stool during her shift. Within two hours of beginning her shift on Septembеr 10, however, she complained of severe pain and inquired whether she could have her sister *1104 deliver the stool to the store. Spring refused and allegedly gave Talley two options; either she could finish her shift without a stool or she could get a doctor’s note that indicated that she needed a stool to perform her job. Talley chose the latter option and secured a note from her doctor that same day which provided:
The above named patient is under my medical care. It is my opinion that he/ she will be able to return to work -with the following restrictions:
(1) Patient is to stand no lоnger than 60 minutes at a time.
(2) This is to be followed by 5 -15 minutes of sitting (a stool would be beneficial).
J.A. at 315. She returned to work with the note and gave it to Spring who allegedly refused to open the note. He indicated that he would schedule a meeting among himself, Talley, and the district manager to resolve the issue. Talley then left the store, without finishing her shift, and never returned.
After September 10, 2004, Talley alleges that she attempted to call Spring several times to arrange the meeting but that the meeting never took place. In February 2005, Family Dollar discharged the plaintiff citing job abandonment as the reason.
On September 21, 2005, the plaintiff filed a complaint in the Summit County Court of Common Pleas seeking damages relating to her termination. On October 14, 2005, the defendants removed the case to federal court. The plaintiff filed a second amended complaint on July 24, 2006, alleging that Family Dollar had violated the ADA, and that Defendants Family Dollar, Parker, Cowles, and Spring were liable for violations of Ohio’s anti-discrimination statute. The plaintiff also brought a claim for intentional infliction of emotional distress. On March 5, 2007, the defendants moved for summary judgment on all claims.
The district court granted the defendants’ motion on June 25, 2007. With regard to thе plaintiffs ADA and state law discrimination claims, the court found that the plaintiff had failed to make a prima facie case of discrimination under either the ADA or Ohio law because it found that the plaintiff had not shown that she was either expressly terminated or constructively discharged from her employment. Specifically, the court reasoned that the plaintiffs failure to return to work after September 10, 2004, was not the result of the employer’s intentional effort to terminate her employment, but instead was due to the plaintiffs failure to comply with the management’s request for a doctor’s note and Talley’s departure from the store without resolving the issue. Because the plaintiff failed to show evidence of an adverse employment action, the plaintiffs ADA and state law claims were dismissed. Additionally, the court granted summary judgment on the plaintiffs intentional infliction of emotional distress claim because it found that she had not demonstrated that the defendants engaged in outrageous or extreme behavior or that she suffered severe emotional distress. This appeal followed.
II. ANALYSIS
A. Plaintiffs ADA & Ohio-Disability Discrimination Claims
The ADA
3
provides, in relevant part, that “[n]o covered entity shall dis
*1105
criminate against a qualified individual with a disability because of the disability of such individual in regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment.” 42 U.S.C. § 12112(a). Where, as here, the plaintiff seeks to establish discrimination through indirect, rather than direct, evidence, we require the plaintiff to establish a prima facie case, followed by the familiar
McDonnell Douglas
burden-shifting. Once a plaintiff establishes a prima facie case of discrimination, the burden shifts to the defendant “to articulate some legitimate, nondiscriminatory reason” for its actions.
Gribcheck v. Runyon,
Before we decide whether the defendants’ actions constituted an adverse employment action, we must first address the threshold issue of whether Talley is disabled, as defined by the ADA. “An individual is considered ‘disabled’ under the ADA if she (1) ‘has a physical or mental impairment that substantially limits one or more of the major life activities of such individual,’ (2) ‘has a record of such impairment,’ or (3) is regarded by her employer as having such an impairment.”
Gruener v. Ohio Casualty Ins. Co.,
There are two apparent ways in which individuals may fall within this statutory definition: (1) a covered entity mistakenly believes that a person has a physical impairment that substantially limits one or more major life activities, or (2) a covered entity mistakenly believes that an actual, nonlimiting impairment substantially limits one or more major life activities. In both cases, it is necessary that a covered entity entertain misper-ceptions about the individual — it must believe either that one has a substantially limiting impairment that one does not have or that one has a substantially limiting impairment when, in fact, the impairment is not so limiting.
Sutton v. United Air Lines,
We agree with the district court that the plaintiff created a genuine issue of material fact regarding the plaintiffs claim that she is actually disabled because she has a “physical or mental impairment that substantially limits one or more of the major life activities of such individual.” 42 U.S.C. § 12102(2). The district court found that the plaintiff created a genuine issue of material fact with regard to this element because she had produced an expert report from her doctor that concludеd that she was disabled. 5 The plaintiff alleg *1107 es that she is substantially limited in her ability to sit, walk, stand, climb, breathe, work, and care for herself. The Equal Employment Opportunity Commission has issued regulations that provide some guidance regarding the terms “substantially limits” and “major life activities.” The regulations explain that “major life activities” include functions “such as caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working.” 29 C.F.R. § 1630.2(i). An impairment will be found to substantially limit a major life activity if the individual is “[ujnable to perform a major life activity that the average person in the general population can perform” or if the individual is “[significantly restricted as to the condition, manner or duration under which an individual can perform a particular major life activity as compared to the condition, manner, or duration under which the average person in the general population can perform that same major life activity.” 29 C.F.R. § 1630.2(j)(l).
Talley has raised a genuine issue of material fact regarding whether her physical impairment substantially limits various major life activities including walking, standing, and lifting. She does not allege that she is disabled from working: rather, Talley’s claim is that she is substantially limited in her ability to walk, stand, and lift objects аnd that the defendants failed to accommodate her needs following her various injuries. According to her testimony, the manner and duration under which she can perform these activities is significantly restricted due to severe pain. Talley testified at length regarding her various injuries and their impact on her ability to walk, stand, and lift as compared to an average person in the general population. She also produced deposition testimony from co-workers who claimed that Talley often appeared to be in severe pain when she was working at her register. Further, at least one expert has concluded that she is disabled due to her injuries. A reasonable jury, based upon the evidence, could find for the plaintiff and conclude that she is disabled.
In order to make a prima facie claim of discrimination, the plaintiff must also show that she suffered an adverse employment action due to her disability. An adverse employment action is a “materially adverse change in the terms or conditions of ... employment because of [the] employer’s conduct.”
Mitchell v. Vanderbilt Univ.,
*1108 The ADA prohibits discriminating “against a qualified individual with a disability,” 6 42 U.S.C. § 12112(a) (2008), and defines discrimination to include “not making reasonable accommodations to the known physical or mental limitations of an otherwise qualified individual with a disability,” id. § 12112(b)(5)(A). The Act defines “reasonable accommodation” to include:
(A) making existing facilities used by employees readily accessible to and usable by individuals with disabilities; and
(B) job restructuring, part-time or modified work schedules, reassignment to a vacant position, acquisition or modification of equipment or devices ... [or] other similar accommodations for individuals with disabilities.
Id.
§ 12111(9). An ADA plaintiff “bears the initial burden of proposing an accommodation and showing that that accommodation is objectively reasonable.”
Kleiber v. Honda of Am. Mfg., Inc.,
Viewing the facts in the light most favorable to the plaintiff, she proposed the use of a stool (an accommodation that her supervisors had let her use on prior occasions), but she was told that this was no longer acceptable, allegedly because other employees had complained about unfair treatment. The parties dispute whether Talley was offered the chance to take breaks in lieu of using a stool and whether those breaks would have been sufficient to allow her to work her shift without pain. The record suggests that the use of a stool may have been a reasonable accommodation, especially since her prior supervisors allegedly were not concerned about Talley’s productivity when she was allowed to use the stool. There is testimony that Talley was able to adequately perform her job at the register with the use of a stool and that she did not require unlimited breаks when she was allowed to use the stool. While it is true that the plaintiff cannot reject a reasonable accommodation, according to Talley, she was not offered an accommodation that would have allowed her to work her shift without pain. Therefore, we conclude that there is a genuine issue of material fact regarding whether the plaintiff proposed a reasonable accommodation that would have allowed her to be “otherwise qualified” for the cashier position despite her disability. Further, if a jury were to find that Talley’s requests, both written and orаl, for a stool constituted a request for a reasonable accommodation, there is a remaining dispute of whether that accommodation would cause an undue hardship for the employer. The defendants have not set forth specific facts indisputably demonstrating that the use of a stool would have presented an undue hardship for the company. While the defendants allege that other co-workers had complained about unfair treatment, given Talley’s and other workers’ testimony that she was able to perform her job adequately when using the stool, there is a genuine *1109 issue of material fact as to whether this accommodation would have imposed an “undue hardship” on Family Dollar and the other defendants.
Assuming that Talley was denied a reasonable accommodation that forced her to work in excess of her medical restrictions, a reasonable jury could infer that the defendants knew that Talley’s working conditions would become intolerable to a reasonable person suffering from her particular disability. The plaintiff has presented sufficient evidence from which a jury could find that her failure to return to work and eventual discharge was а foreseeable and intended result of the company’s action in refusing to allow her to use a stool and refusing to hold a meeting to resolve the issue. The district court found that “[mjanagement was evidently willing to allow her to use the stool if she provided a note from her doctor requiring it.”
Talley v. Family Dollar of Ohio, Inc.,
No. 5:05CV2421,
As our sister circuit recognized in
Johnson v. Shalala,
“a complete failure to accommodate, in the face of repeated requests, might suffice as evidence to show the deliberateness necessary for constructive discharge.”
*1110
Additionally, we note that the ADA’s regulations indicate thаt, “[t]o determine the appropriate reasonable accommodation [for a given employee,] it may be necessary for the [employer] to initiate an informal, interactive process with the [employee].” 29 C.F.R. § 1630.2(o)(3). “The interactive process requires communication and good-faith exploration of possible accommodations.”
Barnett v. U.S. Air, Inc.,
Talley argues that the defendants failed to engage in this process by not setting up a meeting as promised to discuss possible resolutions to the issue. While the parties had long been seeking to resolve whether Talley could use the stool, the record shows that the process ultimately broke down in September 2004 when Talley alleges that the defendants made it clear to her that the next step in the process would be a meeting. A reasonable jury could find that Talley believed that her supervisor would set up a meeting where the parties could come to a resolution and that until that time, she should not return to work since she would be unable to complete a shift without the use of a stool. According to the plaintiff, she called several times to set up this meeting and her calls were not returned and a meeting was never arranged. At this meeting, the parties might have further discussed and resolved what accommodations could allow Talley to return to work without presenting an undue hardship for the company. There is a genuine issue of material fact regarding who was responsible fоr the breakdown in the interactive process.
For the foregoing reasons, we reverse the district court’s grant of summary judgment in favor of the defendants on the plaintiffs claims alleging violations of the ADA and Ohio’s antidiscrimination statute.
B. Plaintiffs Intentional Infliction of Emotional Distress Claim
Talley also alleges that the district court erred in granting the defendants’ motion for summary judgment on Talley’s intentional infliction of emotional distress claim. This claim fails as a matter of law and we affirm this portion of the district court’s judgment. In Ohio, a plaintiff claiming intentional infliction of emotional distress must show that “(1) the defendant intended to сause emotional distress or knew or should have known that its conduct would result in serious emotional distress to the plaintiff; (2) defendant’s conduct was outrageous and extreme and beyond all possible bounds of decency and was such that it can be considered as utterly intolerable in a civilized community; (3) defendant’s conduct was the proximate cause of plaintiffs psychic injury; and (4) plaintiffs emotional distress was serious and of such a nature that no reasonable person could be expected to endure it.”
Ekunsumi v. Cincinnati Restoration, Inc.,
Even when viewing the facts in the light most favorable to Talley, the plaintiff fails to rаise a genuine issue of material fact regarding outrageous con
*1111
duct or serious emotional distress sufficient to survive summary judgment. Talley argues that Family Dollar’s conduct was extreme and outrageous because its employees allegedly lied to her about meetings concerning her need for a stool, delayed calling her back to work, threatened her with loss of benefits, and contacted other Family Dollar stores to prevent her from using a stool at other stores. (Appellant’s Br. 28-29). Even assuming this conduct occurred, it does not constitute the sort of extremely atrocious and оutrageous behavior that is “utterly intolerable in a civilized community.”
See Ekunsumi,
Moreover, Talley’s claim also fails because she has not provided evidence that her emotional distress “was serious and of such a nature that no reasonable person could be expected to endure it.”
Ekunsumi,
For the foregoing reasons, the judgment of the district court granting summary judgment to the defendants is AFFIRMED in part, and REVERSED in part.
Notes
. There is no evidence of this note in the record.
. We agree with the district court that Talley’s promise to provide a doctor’s note mandating the use of a stool on September 10 calls into question her assertion that she had previously provided such a note.
. Nowhere in the complaint or briefs does the plaintiff allege that the defendants mistakenly believed she was physically impaired.
. The defendants argue that a plaintiff cannot create an issue of fact regarding whether one is disabled simply by submitting a doctor's report that states that the plaintiff is disabled. But the record contains more than a single report. It is replete with deposition testimony and doctors' letters and evaluations that lay out the severity of Talley's health prob *1107 lems and the possible impact these issues had on her ability to perform her job.
. A “qualified individual with a disability” is “an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the employment position that such individual holds or desires.” 42 U.S.C. § 12111(8).
