Stefan Ingram v. Experian Information SolutionsStefan Ingram v. Experian Information Solutions
Cary L. Flitter [ARGUED]
Andrew M. Milz
Jody T. Lopez-Jacobs
Flitter Milz
450 N Narberth Avenue, Suite 101
Narberth, PA 19072
Brent F. Vulling
Vullings Law Group, LLC
3953 Ridge Pike, Suite 102
Collegeville, PA 19426
Counsel for Appellant
Ryan Cooper [ARGUED]
Consumer Financial Protection Bureau
1700 G Street NW
Washington, DC 20552
Imad D. Abyad
Federal Trade Commission
600 Pennsylvania Avenue NW
Washington, DC 20580
Counsel for Amici Curiae in support of Appellants
David P. Helwig [ARGUED]
Marks O‘Neill O‘Brien Doherty & Kelly
420 Fort Duquesne Boulevard
One Gateway Center, Suite 575
Pittsburgh, PA 15222
Cecil J. Jones
Cozen O‘Connor
1650 Market Street
One Liberty Place, Suite 2800
Philadelphia, PA 19103
Counsel for Appellee
OPINION OF THE COURT
RESTREPO, Circuit Judge
Appellant Stefan Ingram was simply trying to clear his credit report of an account that was falsely created in his name. The Fair Credit Reporting Act (“FCRA“) provides consumers two ways to accomplish this; the first is by filing a “direct” dispute with the entity that furnished the consumer reporting agency with the disputed information, referred to as “the furnisher.” The second is by filing an “indirect” dispute with the consumer reporting agency, which will then pass it to the furnisher for further investigation. Ingram pursued his claim through both avenues and, when these measures were unsuccessful, through the courts. On summary judgment, the District Court rejected Ingram‘s claim that his indirect dispute was inadequately investigated by the furnisher in this case, after concluding that it had no duty to investigate because Ingram did not provide enough documentation to inform a “bona fide,” nonfrivolous dispute. R. at 15.
This appeal asks whether we may imply into the FCRA an exception allowing a furnisher discretion to refuse to investigate an indirect dispute it deems frivolous or irrelevant, as the District Court did. We hold today that such an exception is unsupported by the plain text of the statute; furnishers are permitted to find that a
I. BACKGROUND
A. Factual Background
As we are evaluating the grant of a motion for summary judgment, the following facts are viewed in the light most favorable to Appellant Ingram as the nonmovant.
Stefan Ingram claims that he discovered a fraudulent account had been opened in his name with Comcast Cable Solutions (“Comcast“) after it was listed on his credit report. R. at 198; 185. He alleges that the account was opened without his authorization, for service at a Philadelphia address where he has never lived. Id. at 198-99.
1. Ingram‘s Direct Dispute
Ingram, through his counsel, filed a direct dispute with Comcast requesting that Comcast investigate and report the account to the consumer reporting agencies as disputed. Id. at 200-01; 113. Comcast responded asking Ingram to provide several documents, including proof of residence, a notarized fraud and identity theft affidavit from the Federal Trade Commission, a driver‘s license, and a police or incident report. Id. at 201; 109. For various reasons, Ingram did not follow up with the requested affidavit and Comcast ultimately did not decide whether the account was opened fraudulently. Id. at 202; 78. Comcast instead referred the disputed account to Appellee Waypoint Resource Group, LLC (“Waypoint“) for collection. Id. at 204. Waypoint then reported the delinquent account to consumer reporting agency Experian Information Solutions (“Experian“). Id. at 110.
2. Ingram‘s Indirect Dispute & Waypoint‘s “Investigation”
After the Waypoint account appeared on Ingram‘s consumer report, Ingram challenged it again, this time by means of an indirect dispute with Experian. Id. at 207; 88-89. On July 16, 2018, in accordance with the FCRA‘s requirements governing indirect disputes passed from consumers to consumer reporting agencies, Experian forwarded notice of Ingram‘s dispute to the entity that had originally provided it the information, Waypoint, to investigate. Id. at 208-09; 53-54. The notice included Ingram‘s statement that “THIS IS NOT MY ACCOUNT. PLEASE REMOVE FROM MY CREDIT.” R. at 208-09; 53-54.
Waypoint internally assigned the dispute to “Administrative Wage Garnishment Analyst,” Samantha Pelfrey, who updated Ingram‘s address in Waypoint‘s system and confirmed the account name and social security number, but did not further investigate the matter as to fraud. Id. at 213; 217-18; 115. Ingram contends, “based on Waypoint‘s account notes and Pelfrey‘s testimony, [that] Pelfrey‘s ‘investigation’ of Plaintiff‘s dispute lasted for thirteen (13) seconds.” R. at 218; 59; 119. Ingram charges that this was inadequate under the FCRA. Appellant Br. 20. The result of the investigation was that Waypoint continued to erroneously report that the Comcast account tradeline was reflecting a balance of $769. Id. at 231; 111.
On November 15, 2018, after this lawsuit commenced, Waypoint received a second dispute from Experian, which noted that the account in Ingram‘s name was the subject of litigation, that Ingram believed the account was fraudulent, and that he
Ingram alleges that as a result of Waypoint‘s reporting of the fraudulent Comcast account to Experian, his credit score deteriorated and led him to be denied an apartment rental and loan applications, and caused him great stress. Id. at 104; 232; 243-44. His Amended Complaint calls for damages stemming from “monetary losses relating to credit denials, loss of use of funds, loss of credit and loan opportunities, excessive and/or elevated interest rate and finance charges,” as well as “great physical, emotional and mental pain,” and finally, “financial and dignitary harm arising from the injury to credit rating and reputation.” R. at 158.
B. Procedural History
On September 5, 2018, Ingram filed suit against Defendants Waypoint, Experian, Comcast, and Equifax Information Services, LLC (“Equifax“) in the Eastern District of Pennsylvania, asserting claims under the FCRA and the Fair Debt Collection Practices Act, among others. Id. at 27. All Defendants settled other than Waypoint. Id. at 4.
On June 30, 2021, the District Court granted a motion for summary judgment filed by Waypoint, which disposed of all remaining claims. Id. at 3. Ingram filed this timely appeal on July 30, 2021. Id. at 1. Ingram elected to limit his appeal to the FCRA count.
II. ANALYSIS
A. Jurisdiction & Standard of Review
The District Court had subject matter jurisdiction under
Questions of statutory interpretation are subject to de novo review. Walsh v. Defs., Inc., 894 F.3d 583, 586 (3d Cir. 2018). Further, we exercise plenary review over the District Court‘s grant of summary judgment, “[d]rawing all reasonable inferences in favor of the party against whom judgment is sought,” and affirming a grant of summary judgment “only when no issues of material fact exist and the party for whom judgment is entered is entitled to judgment as a matter of law.” Prusky v. Reliastar Life Ins. Co., 445 F.3d 695, 699 (3d Cir. 2006) (citing
B. Consumer Credit Reporting Legal Framework
For better or for worse, a strong credit score can be a gateway to certain foundational aspects of modern American life: employers look to credit reports of job applicants, landlords use them to vet prospective renters, and they can be determinative of one‘s access to credit and the terms of that access.2 See S. Rep. No. 103-209, at 1-2 (1993). While it is certainly true that “[t]hose who extend credit or insurance or who offer employment have a right to the facts they need to make sound decisions,” the FCRA was drafted in recognition that the potential for abuse and misinformation in the collection and reporting process could harm consumers. S. Rep. No. 91-517, at 2-3 (1969).
The FCRA as such created a regulatory framework governing consumer
The consumer credit reporting system involves two primary parties: (1) consumer reporting agencies-like Experian-which compile reports on consumers and make them available to lenders, insurers, employers, landlords, and other users, and (2) furnishers-like Waypoint-which provide information about consumers to consumer reporting agencies. Br. Amici Curiae Consumer Financial Protection Bureau and Federal Trade Commission in Supp. of Pl.-Appellant and Rev. at 3 [hereinafter Amicus Br.]. The FCRA provides two discrete avenues for consumers to challenge the accuracy or completeness of the information in their credit reports through either of these parties, respectively.
Meanwhile, indirect disputes-like the one at issue here are when a consumer instead disputes information with the consumer reporting agency, which then must provide notice of the dispute to the furnisher.
With a few narrow exceptions, the FCRA provides a right of action to consumers against furnishers or consumer reporting agencies who are either willful or negligent “in failing to comply with any requirement imposed under [the FCRA].”
***
The instant appeal involves furnisher Waypoint‘s duty to investigate Ingram‘s indirect, not his direct, dispute. However, both avenues by which a consumer may request an investigation into purportedly erroneous information on their credit reports are relevant to our analysis and will be discussed below.
1. Direct Disputes
Section 1681s-2(a)(8) of the FCRA governs the duties of furnishers upon receipt of a direct dispute from a consumer.
However, the FCRA‘s provisions governing direct disputes provide an explicit exception to these obligations if the furnisher “reasonably determines that the dispute is frivolous or irrelevant,” including because the consumer failed “to provide sufficient information to investigate the disputed information” or the dispute is “substantially the same” as a dispute already investigated.
2. Indirect Disputes
Meanwhile, Section 1681i of the FCRA governs the duties of consumer reporting agencies upon receipt of an indirect dispute from a consumer, like the one at issue here.
As with furnishers investigating direct disputes, the FCRA explicitly allows a consumer reporting agency to “terminate” its investigation into an indirect dispute “if the agency reasonably determines that the dispute by the consumer is frivolous or irrelevant, including by reason of a failure by a consumer to provide sufficient information to investigate the disputed information.”
After receiving notice of an indirect dispute from a consumer reporting agency, the furnisher has similar, though not identical duties. Within the same timeframe in which the consumer reporting agency must complete its investigation,
Here, in holding that Waypoint had no duty to investigate Ingram‘s indirect dispute because Ingram failed to provide the additional information previously requested, the District Court cited provisions governing a furnisher‘s rights and duties when treating a direct dispute in its analysis of how furnisher Waypoint treated Ingram‘s indirect dispute. This was an error. Once Waypoint received Ingram‘s indirect dispute from Experian, it had a duty to perform a reasonable investigation, regardless of (1) Ingram‘s prior failures to comply with requests for additional information, or (2) the fact that Waypoint could have made such requests if it was investigating a direct dispute. As such, there remains a material question of fact as to the reasonableness of Waypoint‘s investigation under the FCRA. For the reasons stated below, we will accordingly reverse the grant of summary judgment and remand for resolution of this factual dispute.
C. Application to Ingram‘s Dispute
1. Waypoint‘s Duty to Investigate Ingram‘s Indirect Dispute was Triggered
The District Court rejected Ingram‘s claim that Waypoint improperly investigated his indirect dispute because Ingram did not submit “all supporting documentation or information reasonably required to substantiate the basis of [his] dispute.” R. at 15 (quoting
Ingram counters on appeal that
Ingram before taking action on his dispute. As such, Waypoint‘s duty to investigate Ingram‘s dispute had been triggered when it received notice of his indirect dispute from Experian, leaving an open question of fact as to whether Waypoint‘s 13-second peek at Ingram‘s account was sufficient under the FCRA.
We agree with Ingram. It is assumed that Congress “expresses its intent through the ordinary meaning of its language” and therefore our inquiry starts “with an examination of the plain language of the statute.” Bonkowski v. Oberg Indus., Inc., 787 F.3d 190, 200 (3d Cir. 2015) (quoting Disabled in Action of Pa. v. Se. Pa. Transp. Auth., 539 F.3d 199, 210 (3d Cir. 2008)).
The FCRA is not ambiguous on this point. It expressly states that if a consumer reporting agency “reasonably determines that [an indirect] dispute . . . is frivolous or irrelevant,” it is not required to continue with its investigation.
Courts generally presume “that Congress acts intentionally and purposely when it includes particular language in one section of a statute but omits it in another.” Intel Corp. Inv. Pol‘y Comm. v. Sulyma, 140 S. Ct. 768, 777 (2020) (quoting BFP v. Resol. Tr. Corp., 511 U.S. 531, 537 (1994)). Further, “[w]hen Congress provides exceptions in a statute, it does not follow that courts have authority to create others. The proper inference . . . is that Congress considered the issue of exceptions and, in the end, limited the statute to the ones set forth.” United States v. Johnson, 529 U.S. 53, 58 (2000). Despite providing such exceptions elsewhere, the FCRA provides no no explicit exception for furnishers to decline to investigate an indirect dispute that they receive from a consumer reporting agency, and we will read the statute accordingly.
The Sixth Circuit came to the same conclusion in Boggio v. USAA Fed. Sav. Bank when it found that a consumer‘s failure to comply with a furnisher‘s internal fraud investigation policies did not justify the furnisher‘s failure to investigate the consumer‘s indirect dispute. 696 F.3d 611, 619 (6th Cir. 2012). Similar to Waypoint here, the furnisher alleged that its “standard procedures” required a consumer to file a fraud affidavit or police report before it would conduct further inquiry into a disputed claim. Id. However, the Court concluded that “the text of § 1681s-2(b) does not permit furnishers to require independent confirmation of materials contained in a [consumer reporting agency] notice of a dispute before conducting the required investigation.” Id. It reasoned that a consumer‘s failure to provide identity-theft information “cannot obviate a furnisher‘s § 1681s-2(b) duty; otherwise, Congress would have indicated as much by including [such an exception] within § 1681s-2(b) itself.” Id. at 619 n.6. The Court as such concluded that summary judgment was inappropriate on the consumer‘s claim that the furnisher‘s investigation was unreasonable. Id. at 620.
Further, enforcing the FCRA according to its terms and requiring a furnisher to investigate an indirect dispute forwarded to it by a consumer reporting agency produces no unreasonable results. Bonkowski, 787 F.3d at 200 (“When the statute‘s language is plain, the court‘s obligation is to enforce the statute according to its terms, at least where the disposition is not absurd . . . .“). Furnishers may still protect themselves from inane direct disputes by performing a preliminary review for frivolousness. Further, the FCRA provides no cause of action to consumers challenging a furnisher‘s failure to investigate under Section 1681s-2(a).
***
Waypoint raises two primary counterarguments on appeal. First, it points to two decisions from district courts in Pennsylvania which held that the furnisher‘s ability to perform a frivolousness review after receiving an indirect dispute is implicit in the FCRA: Palouian v. FIA Card Servs., No. 13-cv-293, 2013 WL 1827615, at *3 (E.D. Pa. May 1, 2013) and Noel v. First Premier Bank, No. 12-cv-50, 2012 WL 832992, at *9 (M.D. Pa. Mar. 12, 2012). In both Palouian and Noel, like here, plaintiffs filed both a direct dispute with the furnisher and an indirect dispute with the consumer reporting agency, but the court only relied on the FCRA provisions for direct disputes in deciding that it was appropriate for the furnisher to request further information from the consumer before proceeding with its investigation. 2013 WL 1827615, at *3; 2012 WL 832992, at *9-10. This reading of the FCRA-which was also endorsed by the District Court here-reasons that if a consumer filing an indirect report fails to “provide[] sufficient information to the [furnisher] to enable [it] to investigate [the] dispute,” for example, by failing to reply to a follow-up request for further information, there is no “bona fide” dispute to begin with. Palouian, 2013 WL 1827615, at *4; R. at 12-15. Lacking a dispute, the furnisher has no duty to investigate. Id.
We decline to endorse this reading of the indirect dispute section of the statute. Not only does it atextually vest threshold vetting power with the furnisher when the FCRA explicitly grants the consumer reporting agency such power over indirect disputes, but to the extent furnishers do have such power, Congress only discussed it in provisions of the statute governing direct, not indirect disputes. See Aristy-Rosa v. Att‘y Gen. United States, 994 F.3d 112, 115 (3d Cir. 2021) (refusing to imply in one part of a statute what Congress expressly provided for in another); cf. Gorman v. Wolpoff & Abramson, LLP, 584 F.3d 1147, 1154 (9th Cir. 2009) (rejecting effort to import furnisher‘s duties upon receiving a direct dispute when analyzing its duties when receiving an indirect dispute).7
Further, courts regularly take into consideration if a furnisher received minimal information regarding the indirect dispute in determining the reasonableness of its investigation. Seamans, 744 F.3d at 865 (“where a given notice contains only scant or vague allegations of inaccuracy, a more limited investigation may be warranted“); see also Gorman, 584 F.3d at 1157; Chiang v. Verizon New England Inc., 595 F.3d 26, 38 (1st Cir. 2010); Westra v. Credit Control of Pinellas, 409 F.3d 825, 827 (7th Cir. 2005). “Indeed, as the statute recognizes, the furnisher of credit information stands in a far better position to make a thorough investigation of a disputed debt than the [consumer reporting agency] does on []investigation,” as the furnisher is the entity that supplied the disputed information in the first place. Gorman, 584 F.3d at 1156. This suggests that furnishers should not be absolved entirely from investigating simply because additional information from the consumer might yield a more robust investigatory result. See Boggio, 696 F.3d at 619 (“At issue is whether [the furnisher‘s] actual investigation was reasonable, and not whether it was reasonable for [the furnisher] to have an optional, more thorough review available to consumers.“).
Second, Waypoint contends that because Ingram first filed a direct dispute with Comcast and then did not follow up with the requested documentation, he should not be allowed to cure this failure by “later invoking §1681s-2(b)(1)” and filing an indirect dispute with Waypoint through Experian. Appellee Br. at 4. Unfortunately for Waypoint, filing an indirect dispute is not quite the “back door” for consumers that it suggests, as the statute already provides for independent, first-line review of an indirect dispute by the consumer reporting agency.
2. Ingram‘s FCRA Claim Against Waypoint Was Not Ripe for Summary Judgment
A furnisher has a duty to conduct a “reasonable” post-dispute investigation into a consumer‘s complaint. SimmsParris, 652 F.3d at 359. Whether a furnisher has satisfied its obligation to conduct a reasonable investigation is a fact-intensive question that requires “weighing ‘the cost of verifying the accuracy of the information versus the possible harm of reporting inaccurate information.‘” Seamans, 744 F.3d at 865 (quoting Johnson v. MBNA Am. Bank, NA, 357 F.3d 426, 432-33 (4th Cir. 2004)).
The District Court also acknowledged that “genuine issues of material fact would likely preclude summary judgment” on Waypoint‘s argument that its “investigation . . . when considered in light of the scant information provided, was reasonable.” R. at 16 n.3. That is because “whether a furnisher‘s post-dispute investigation was reasonable is ‘normally a question for trial.‘” Id. (quoting Seamans, 744 F.3d at 864-65). Consequently, because we conclude today that furnisher Waypoint had a duty to conduct a reasonable investigation of the indirect dispute and was not permitted to reject the dispute as frivolous before investigating, it follows that the reasonableness of any investigation Waypoint conducted was not a question ripe for summary judgment in this instance.
III. CONCLUSION
We will accordingly reverse the District Court‘s grant of summary judgment to Appellee Waypoint and remand for evaluation of the reasonableness of Waypoint‘s investigation into Ingram‘s indirect dispute under the FCRA.