Snuffer v. Great Lakes Educational Loan Services, Inc.Snuffer v. Great Lakes Educational Loan Services, Inc.
MEMORANDUM OPINION AND ORDER
The Court has reviewed Defendant Great Lakes Educational Loan Services, Inc.’s Motion to Dismiss (Document 8), the Memorandum in Support (Document 9), and the Notice of Decision/Supplemental Authority in Support of Defendant Great Lakes Educational Loan Services, Inc.’s Motion to Dismiss (Document 15). In addition, the Court has reviewed the Plaintiffs Complaint (Document 1-3). The Plaintiff did not file a response to the motion to dismiss. For the reasons stated herein, the Court finds that the Defendant’s motion should be granted in part and denied in part.
Plaintiff Stephen Snuffer alleges that his student loans are serviced by Great Lakes Educational Loan Services, Inc. (Great Lakes). He asserts that he applied to have his loans discharged after becoming disabled, and explained his inability to make payments to Great Lakes. However, he alleges that despite his requests not to be contacted, “Great Lakes continued to repeatedly call” him, even after he provided his attorney’s contact information. (Compl., ¶¶ 7-9.) He asserts the following causes of action: Count I — violations of the West Virginia Consumer Credit and Protection Act (WVCCPA); Count II— violation of the West Virginia Computer Crime and Abuse Act; Count III — violation of the Telephone Harassment Statute; Count IV — intentional infliction of emotional distress; and Count V — common law invasion of privacy.
Within Count I, he claims violations of specified sections of the WVCCPA, including: “attempting to collect a debt by threats or coercion;” “engaging in unreasonable or oppressive or abusive conduct toward the Plaintiff in connection with the attempt to collect a debt;” calling “repeatedly or continuously or at unusual times or at times known to be inconvenient, with the intent to annoy, abuse, or oppress the Plaintiff;” and “using unfair or conscionable means to collect a debt.” (Complaint, ¶ 14.) Within Count II, he alleges that the Defendant “with the intent to harass” called “after being requested ... to desist.” (Id. at ¶ 18.) Within Count III, he alleges that the Defendant “made or caused to be made telephone calls to the Plaintiff causing the Plaintiffs telephone to ring repeatedly or continuously] with the intent to harass the Plaintiff,” again citing the relevant code section. (Id. at ¶ 23.)
Mr. Snuffer initiated this action in the Circuit Court of Raleigh County, West Virginia, on August 13, 2014. The Defendant removed it to federal court on September 17, 2014, asserting that it serviced Mr. Snuffer’s federal student loans in its capacity as a federal contractor and that it had colorable federal defenses. Mr. Snuffer filed a motion to remand on October 16, 2014, which the Court denied. (See Document 16.) Great Lakes filed this motion to dismiss for failure to state a claim on October 17, 2014. Mr. Snuffer has not filed a response.
II. STANDARD OF REVIEW
A motion to dismiss filed pursuant to Federal Rule of Civil Procedure 12(b)(6) for failure to state a claim upon which relief can be granted tests the legal sufficiency of a complaint or pleading. Francis v. Giacomelli,
The Court must “accept as true all of the factual allegations contained in the complaint.” Erickson v. Pardus,
To survive a motion to dismiss, “a complaint must contain sufficient factual matter, accepted as true, ‘to state a claim to relief that is plausible on its face.’ ” Iqbal,
III. DISCUSSION
The Defendant moves for dismissal pursuant to Rule 12(b)(6) on the grounds of preemption, lack of- a private right of action as to Counts II and III, and failure to satisfy basic pleading requirements.
A. Preemption
Great Lakes posits that the Higher Education Act (HEA) and corresponding regulations preempt the Plaintiffs state law claims. It begins by ’ interpreting Mr. Snuffer’s complaint as alleging only that it violated the WVCCPA by continuing to contact him directly after he had told it he had an attorney. It points out that the Department of Education (ED) has regulations specifying due-diligence requirements for contacts with delinquent borrowers, including those seeking a discharge based on their disability.
Preemption arises from Article VI, clause 2, of the United States Constitution, which states that “This Constitution, and the Laws of the United States which shall be made in Pursuance thereof ... shall be the supreme Law of the Land; and the Judges in every State shall be bound thereby, any Thing in the Constitution or Laws of any State to the Contrary notwithstanding.” U.S. Const, art. VI, cl. 2. “From this Supremacy Clause flows the well-established principle that federal legislation, if enacted pursuant to Congress’ constitutionally delegated authority, can nullify conflicting state or local actions.” Worm v. Am. Cyanamid Co.,
The court went on to find that conflict preemption is applicable to the HEA. Id. at 596. A conflict may be present (a) because the state law and the federal law are in direct conflict such that compliance with both would be impossible, or (b) because compliance with the state law would frustrate the purposes and objectives of the federal law. Id.
Other courts within West Virginia have considered the interaction between the HEA and ED regulations and guidance for servicers of student loans and the WVCCPA. The United States District Court for the Northern District of West Virginia adopted the reasoning of an opinion from the Ninth Circuit Court of Appeals to find that the sections of the WVCCPA involved in that case “impose additional burdens on the pre-litigation activities of third parties collecting on student loans” and were thus preempted by the HEA and accompanying regulations. Seals v. Nat’l Student Loan Program,
However, then Chief Judge Haden of the United States District Court for the Southern District of West Virginia concluded that the HEA and related regulations preempted the WVCCPA only to the extent the provisions were actually in conflict. McComas v. Fin. Collection Agencies, Inc.,
The Court finds Judge Haden’s reasoning persuasive. Though portions of the WVCCPA conflict with ED regulations and are preempted, provisions barring threatening or fraudulent debt collection practices cannot be said to place a “burden” on pre-litigation debt collection activities or to conflict with the objectives of the HEA. The Fourth Circuit has explained that preemption should be found only where an actual conflict is present. It emphasized the importance of that rule when the federal law in question provides no private right of action. College Loan Corp.,
As explained more fully below, the Court further finds that not all of the Plaintiffs claims are preempted. In addition to the preempted claims regarding direct contact after Great Lakes was informed that he had retained counsel, Mr. Snuffer alleges that Great Lakes used threats or coercion; engaged in unreasonable, oppressive, or abusive conduct; caused his phone to ring or engaged him in telephone conversations repeatedly, continuously, or at unusual or inconvenient times; and used unfair or unconscionable means to collect a debt. It is possible that more detailed facts will reveal that Great Lakes made only the required attempts to collect on Mr. Snuffer’s student loans in compliance with ED regulations, and violated the WVCCPA only to the extent it would restrict such required activity. However, at this stage, the Plaintiff has pled violations of the WVCCPA that are not in conflict with any ED regulation or guidance identified by the Defendant. As such, the Court cannot now find that the Plaintiffs complaint is fully preempted by the HEA and accompanying regulations. Thus, Great Lakes’ motion to dismiss based on preemption must be denied.
B. Counts II and III — Private Right of Action
Great Lakes next contends that Mr. Snuffer lacks standing to raise his claims based on the Computer Crime and Abuse Act (Count II) and the Telephone Harassment Statute (Count III), both criminal statutes. It asserts that the Computer Crime and Abuse Act provides for civil relief only after there has been a criminal conviction. Because there has been no criminal conviction, Great Lakes states, Count II must be dismissed. Great Lakes next cites case law finding that the Telephone Harassment Statute does not provide a civil right of action where debtors seek to recover for improper or harassing debt collection practices.
The ease law is clear as to Count III, in which Mr. Snuffer alleges violation of the Telephone Harassment Statute. West Virginia Code § 61-8-16 makes it unlawful for anyone to “make or cause the telephone of another repeatedly or continuously to ring, with intent to harass 'any person at the called number.” W. Va.Code § 61 — 8—16(a)(3). However, the WVCCPA contains a nearly-identical provision, making it a violation to “cause[ ] a telephone to ring or engag[e] any person in telephone conversation repeatedly or continuously
This Court has explained that “[i]f the West Virginia legislature had intended for the criminal statute in section 61-8-16 to cover improper collection techniques by creditors, there would have been no reason for it to enact this portion of the CCPA.” Parkins-White v. World’s Foremost Bank, No. CIV.A. 2:10-CV-00137,
As in Parkins-White, the WVCCPA provides relief for the specific conduct alleged in Count III. The Court finds no implied private right of action in § 61-8-16 for debtors alleging harassment by creditors. Therefore, the Defendant’s motion to dismiss Count III of Mr. Snuffer’s complaint must be granted.
There is no case law directly on point as to Count II. The West Virginia legislature created a private cause of action within the Computer Crime and Abuse Act. It provides for compensatory and punitive damages, as well as other relief as appropriate, for those “injured by reason of a violation of any provision of this article.” W. Va.Code § 61-3C-16(a). No statutory language specifies that the civil remedy provided for in § 61-3C-16 is available only after a conviction pursuant to the criminal provisions.
The statute further provides that “[a] civil action under this section must be commenced before the earlier of: (1) Five years after the last act in the course of conduct constituting a violation of this article; or (2) two years after the plaintiff discovers or reasonably should have discovered the last act in the course of conduct constituting a violation of this article.” Id. § 61-3C-16(d). If the legislature had intended to tie the civil cause of action to a criminal conviction, it would logically have also tied the statute of limitations to a criminal conviction. As written, if the Defendant’s reasoning were correct, a potential plaintiff who learned of the conduct as it happened would be deprived of a cause of action if a criminal case concluded more than five years after the violations.
In addition, the Supreme Court has addressed the precise argument put forth by the Defendant in the context of the civil cause of action contained in the Racketeer Influenced and Corrupt Organizations Act (RICO). Sedima, S.P.R.L. v. Imrex Co.,
The Court can find no language within § 61-3C-16 that would support the Defendant’s reading. Nor can the Court concur
C. Sufficiency of the Pleadings
Finally, Great Lakes contends that Counts I, IV, and V must be dismissed for failure to satisfy basic pleading requirements, with the possible exception of Mr. Snuffer’s allegation that Great Lakes violated W.Va.Code § 46A-2-128(e).
As detailed in Section II, Rule 8 of the Federal Rules of Civil Procedure
As to Count I, the Court finds that the Plaintiff has met the standards required by Rule 8 to allege violations of the WVCCPA. In addition to the allegation that Great Lakes called him regarding his student debt after he had provided it with his attorney’s contact information, Mr. Snuffer alleges that Great Lakes used threats or coercion in violation of West Virginia Code § 46A-2-124; engaged in unreasonable or oppressive or abusive conduct in attempting to collect the debt in violation of § 46A-2-125; called repeatedly, continuously, at unusual times or at inconvenient times, in violation of § 46A-2 — 125(d); and used unfair or unconscionable means to collect a debt in violation of § 46A-2-128. Great Lakes discounts these allegations because they track the statutory language. However, the WVCCPA is a detailed statute that describes factual scenarios constituting a violation of each provision. An allegation that Great Lakes used threats of coercion in its attempts to collect a debt is not converted from a factual allegation to a legal allegation simply because the statute uses the same words.
Mr. Snuffer’s complaint does not contain extensive detail describing each alleged violation. Such detail is not required. It does contain allegations setting forth the parties’ relationship, the conduct constitut
As to Count IV, alleging IIED, the Court finds that Mr. Snuffer has adequately alleged facts that, taken as true, state a claim for relief. The West Virginia Supreme Court has established the following elements for IIED claims:
(1) that the defendant’s conduct was atrocious, intolerable, and so extreme and outrageous as to exceed the bounds of decency; (2) that the defendant acted with the intent to inflict emotional distress, or acted recklessly when it was certain or substantially certain emotional, distress would result from his conduct; (3) that the actions of the defendant caused the plaintiff to suffer emotional distress; and, (4) that the emotional distress suffered by the plaintiff was so severe that no reasonable person could be expected to endure it.
Syl. pt. 3, Travis v. Alcon Labs., Inc.,
Mr. Snuffer alleges that, after informing Great Lakes that he was unable to pay due to a total and permanent disability, Great Lakes continued to call him with respect to his student loan debt. He alleges that it called him repeatedly, continuously, and/or at unusual and inconvenient hours, that the phone calls included threats or coercion, and that Great Lakes’ intention was to harass or annoy him. He alleges that he suffered emotional distress as a result, as well as being “annoyed, inconvenienced, harassed, bothered, upset, angered, harangued and otherwise [ ] caused indignation and distress.” (Compl. at ¶ 29.) Those allegations, together with plausible inferences in the Plaintiffs favor, suffice to state an IIED cause of action. Accordingly, Count IV survives the Defendant’s motion to dismiss.
In Count V, the. Plaintiff alleges common law invasion of privacy, specifying that “[t]he acts of the Defendant in placing telephone calls to Plaintiffs telephone number invaded, damaged and harmed Plaintiffs right to privacy.” (Compl. at ¶ 32.) The West Virginia Supreme Court has established the following categories of invasion of privacy: “(1) an unreasonable intrusion upon the seclusion of another; (2) an appropriation of another’s name or likeness; (3) unreasonable publicity given to another’s private life; and (4) publicity that unreasonably places another in a false light before the public.” Syl. Pt. 8, Crump v. Beckley Newspapers, Inc.,
Courts in West Virginia have generally adopted the Restatement (Second) of Torts § 652B for claims of intrusion upon seclusion. See, e.g., Ghafourifar v. Cmty. Trust Bank, Inc., No. 3:14-CV-01501,
Mr. Snuffer alleges that Great Lakes’ telephone calls invaded his “expectation of privacy to be free from harassing and annoying telephone calls.” (Compl. at ¶¶ 31-32.) Plaintiffs have found it difficult in similar cases to produce ¿vidence of an intentional intrusion on seclusion at the summary judgment stage. See, e.g., Bourne,
Accordingly, accepting all facts in the complaint as true, the Plaintiff has stated a cause of action for invasion of privacy under West Virginia law. The Defendant’s motion to dismiss must be denied as to Count V.
CONCLUSION
WHEREFORE, following careful consideration and for the reasons stated herein, the Court ORDERS that Defendant Great Lakes Educational Loan Services, Inc. ’s Motion to Dismiss (Document 8) be DENIED as to Counts I, II, IV,- and V, and GRANTED as to Count III. The Court further ORDERS that Count III be
A, a professional photographer, seeking to promote his business, telephones B, a lady of social prominence, every day for a month, insisting that she come to his studio and be photographed. The calls are made at meal times, late at night and at other inconvenient times, and A ignores B’s requests to desist. A has invaded B’s privacy.
DISMISSED without prejudice.
The Court DIRECTS the Clerk to send a copy of this Order to counsel of record and to any unrepresented party.
Notes
. Mr. Snuffer's student loans are direct loans from the federal government. Great Lakes has contracted with ED to service his loans.
. Section 46A-2-128(e) is the provision in the WVCCPA that bars direct contact with a debt- or represented by counsel.
. Rule 8 of the West Virginia Rules of Civil Procedure sets forth the same pleading standard.
. That example provides in full: