KAYE SANDERSON, MARIAN LYONS, аnd LIESEL HUNTER v. LEAVITT GROUP INSURANCE ADVISORS
Case No. 2:14-cv-571
IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF UTAH CENTRAL DIVISION
September 9, 2015
Judge Robert J. Shelby
MEMORANDUM DECISION AND ORDER
This is an employment-discrimination case. Plaintiffs Kaye Sanderson, Marian Lyons, and Liesel Hunter allege that Defendant Leavitt Group Insurance Advisors discriminated against them on the basis of age in violation of the Age Discrimination in Employment Act (ADEA). Leavitt Group has filed separate Motions for Summary Judgment regarding the claims asserted by each of the three Plaintiffs. For the reasons stated below, the court grants Leavitt Group‘s motions related to Ms. Sanderson and Ms. Hunter and dismisses their claims. The court denies Leavitt Group‘s motion related to Ms. Lyons.
BACKGROUND
I. Parties
Leavitt Group is a Utah insurance agency. The agency sells both commercial lines of insurance (e.g., premises liability and fire protection) and personal lines of insurance (e.g., homeowners and automobile insurance). Leavitt Group is part of a larger company named Leavitt Group Enterprises (LGE), which owns a majority interest in a number of insurance agencies. LGE and three other investors acquired Leavitt Group from Zions Bank in 2007. At
Plaintiffs in this case are three former Leavitt Group employees. Ms. Sanderson was a personal-line producer. Her primary responsibility was to sell insurance policies to individuals. Ms. Lyons was a commercial-line producer whose job was to sell insurance policies to companies. Ms. Hunter was a customer service representative who was tasked with assisting personal-line producers and providing customer support to clients.
II. Middle-Market Initiative
In 2011, LGE launched a middle-market initiative in a number of its agencies. The new program applied to the commercial-line group and aimed at developing long-term relationships with large companies that had complex insurance needs. In June 2012, Leavitt Group hired David Bashford as its president and tasked him with implementing the middle-market initiative within Leavitt Group. Although the middle-market initiative pertained to commercial-line producers, Leavitt Group also increased sales goals for its personal-line producers.
Plaintiffs assert that the middle-market initiative caused discriminatory treatment against older employees. They present evidence that Mr. Bashford associated with younger employees more than he associated with older employees and that he sought to hire young commercial-line producers. They also submit evidence that Mr. Bashford created an A Team and a B Team within the commercial group, that employees over forty-years old were disproportionately placed on the B Team, and that Mr. Bashford personally managed the A Team and took the younger producers to seminars and events to which the B Team not invited.
III. Terminations
The middle-market initiative eventually led to layoffs in November 2012. Leading up to the layoffs, Mr. Bashford met with a number of managers within Leavitt Group to discuss which employees the agency would terminate. Leavitt Group ultimately fired Ms. Sanderson, Ms. Lyons, and Ms. Hunter, among others.
A. Kaye Sanderson
Ms. Sanderson was primarily a personal-line producer at Leavitt Group, meaning she sold personal-line policies and provided services to individual clients. She worked at Grant Hatch at the time LGE acquired it from Zions Bank. Ms. Sanderson was forty-nine years old when Leavitt Group fired her. She claims that Leavitt Group violated the ADEA by terminating her because of her age and by discriminating against her leading up to the termination.
When Ms. Sanderson was fired, Leavitt Group retained two personal-line producers, Richard Forster (age sixty-six) and Parks Mangelson (age fifty-two). Mr. Mangelson was a personal-line рroducer and was also part of the Leavitt Group management team. Leavitt Group also retained Devin Moyer as a customer service representative. There is no evidence that Leavitt Group promoted him to be a personal-line producer. However, Leavitt Group began requiring Mr. Moyer, along with other customer service representatives, to write insurance policies for cold callers. The agency received approximately two or three cold calls per week, and a small percentage of cold callers actually purchased a policy. If the agency wrote a policy, the account became a “house account,” meaning the employee who wrote the policy would not gain the new client or receive a commission. In the past, Leavitt Group allowed producers to write policies for cold callers. Although the producers did not gain a new client or commission, they often asked the cold caller for referrals.
There is no evidence that Leavitt Group hired a personal-line producer after Ms. Sanderson‘s termination.
B. Marian Lyons
Ms. Lyons was a commercial-line producer at Leavitt Group. At the time of her termination, she was fifty-eight years old and had been an insurance agent for nearly twenty years. Immediately before Leavitt Group terminated Ms. Lyons, six of the nine commercial-line producers at the agency were over forty years old. Leavitt Group terminated four commercial-line producers over forty and one under forty. Of the four commercial-line producers that Leavitt Group retained, two were over forty and two were under forty. Nаthan Call was the only employee under forty that Leavitt Group terminated. Ms. Lyons contends that Leavitt Group offered Mr. Call his job back shortly after the discharge. However, Ms. Lyons‘s proffered evidence shows that Mr. Call received an offer to join another agency within LGE that was not Leavitt Group.
Ms. Lyons testified in her deposition that Mr. Bashford stated in a staff meeting that he planned to hire “young producers” as part of the middle-market initiative. Additionally, weeks before the terminations, Leavitt Group held two meetings (October 16, 2012 and October 30, 2012) in which the attendees discussed the middle-market initiative, the terminations, and plans
The meeting minutes also referenced Joe Teed, a commercial-line producer that Leavitt Group had recently hired. The agency offered Mr. Teed a position in October 2012, weeks before Ms. Lyons‘s termination. Mr. Teed joined the agency in December 2012. The hiring was part of the middle-market initiative, which focused on the commercial-line group. Mr. Teed was born April 18, 1984, making him twenty-eight years old at the time Leavitt Group hired him.
C. Liesel Hunter
Ms. Hunter was a personal-line customer service representative at Leavitt Group. When Leavitt Group terminated her, she was fifty-eight years old and had been with the agency and its predecessors for twenty-eight years. Shortly before Ms. Hunter‘s termination, Leavitt Group employed two other personal-line customer service representatives, Mr. Moyer (age twenty-eight) and Audra Crizer (age thirty-three). Leavitt Group retained both Mr. Moyer and Ms. Crizer.
Mr. Mangelson, a personal-line producer that also managed the personal-line group, stated in a declaration that Ms. Crizer was more efficient and more willing to take on responsibility than Ms. Hunter. Mr. Mangelson also stated that Mr. Moyer had advanced telephone-service and computer skills that were “ideal” for assisting with the large volume of calls that Leavitt Group received after firing Ms. Hunter.
ARGUMENT
I. Legal Standard
Rule 56 allows a party to object to cited factual materials thаt “cannot be presented in a form that would be admissible in evidence.”4 Leavitt Group raised several objections in its reply memoranda regarding Plaintiffs’ statements of fact. Many of the objections are well taken, and the court constrains its analysis to factual materials that are relevant and admissible.
II. Age Discrimination in Employment Act
The ADEA makes it “unlawful for an employer . . . to discharge any individual or otherwise discriminate against any individual with respect to his compensation, terms, conditions, or privileges of employment, because of such individual‘s age.”5 The Tenth Circuit requires that a plaintiff show but-for causation.6 That is, a plaintiff must show that her age was the reason the employer decided to act and “the factor that made a difference.”7
A. Kaye Sanderson
1. Prima Facie Showing
Leavitt Group maintains that Ms. Sanderson‘s discharge was part of a reduction in force (RIF) prompted by the middle-market initiative. To make a prima facie case of age discrimination in the RIF context, a plaintiff must show that she “(i) was within a protected age group, (ii) was doing satisfactory work, (iii) was discharged despite the adequacy of . . . her work, and (iv) has some evidence the employer intended to discriminate against . . . her in reaching its RIF decision.”13
Ms. Sanderson contends that the RIF prima facie elements are overly narrow because her claim is that Leavitt Group discriminated against her in employment practices leading up to her termination. As an alternative, she puts forth a broader test generally reserved for “addressing discrimination claims that either do not fall into any of the traditional categories (e.g., hiring or
The parties do not dispute that Ms. Sanderson makes an adequate showing regarding the first three prongs. She was within the protected age group, did satisfactory work, and was discharged. The parties dispute whether Ms. Sanderson has satisfied the fourth element, which requires her to show that “the employer intended to discriminate against . . . her in reaching its RIF decision.”18
A plaintiff may satisfy the fourth factor by showing that she was tеrminated as part of a RIF in which younger employees were retained in a similar position.19 Ms. Sanderson has failed to submit competent evidence that Leavitt Group retained a younger employee in a similar position. She submits evidence that Leavitt Group retained Mr. Moyer, age twenty-eight, as a
Ms. Sanderson also argues that Leavitt Group‘s employment practices discriminated against her on the basis of age. Ms. Sanderson submits evidence that Leavitt Group increased sales goals for personal-line producers then assigned Ms. Sanderson a new customer service representative, Mr. Moyer, with no experience in the insurance industry. Ms. Sanderson asserts that Mr. Moyer could not adequately provide customer service to her clients, forcing her to spend a disproportionate amount of time on customer sеrvice instead of sales. Ms. Sanderson claims that the increased sales goals, coupled with an inexperienced customer service representative, impacted her unfairly as an older worker because she had a larger book of business and therefore
At bottom, Ms. Sanderson maintains that Leavitt Group treated her unfairly by creating unrealistic sales goals whilе at the same time making it more difficult for her to actually focus on sales. As she puts it, Leavitt Group set her up to fail. Perhaps there is substance to these grievances. What matters in this case, however, is whether Ms. Sanderson has submitted evidence to satisfy the fourth prong of the RIF prima facie standard that shows “the employer intended to discriminate against . . . her in reaching its RIF decision.”21 The ADEA prohibits employers from discriminating against employees belonging to the protected class (i.e., over forty years old). Discrimination means differential treatment.22 It occurs when an individual that belongs to a certain group—in this case, employees over forty years old—is treated less favorably than other individuals that do nоt belong to that group. Leavitt Group employed three personal-line producers, including Ms. Sanderson. All three were over forty years old, and Ms. Sanderson was the youngest among them. The agency retained the two older personal-line producers: Richard Forster (age sixty-six) and Parks Mangelson (age fifty-two). The fact that Leavitt Group retained the older producers negates any argument that the agency treated Ms. Sanderson less favorably than younger personal-line producers. In view of this, Ms. Sanderson has failed to show that Leavitt Group intended to discriminate against her on the basis of age.
But even if Ms. Sanderson met her prima facie burden, she has not shown that Leavitt Group‘s nondiscriminatory reason for firing her was pretext for discrimination. The court lays
2. Nondiscriminatory Reason for Discharge
Leavitt Group asserts that the agency decided to terminate Ms. Sanderson after the management team determined that she was unlikely to meet the agency‘s increased production goals.
3. Pretext
A plaintiff can survive summary judgment by presenting evidence of pretext that shows “such weakness, implausibilities, inconsistencies, incoherencies, or contradictions in the employer‘s proffered legitimate reasons for its action that a reasonable factfinder could rationally find them unworthy of credence and hence infer that the emрloyer did not act for the asserted non-discriminatory reasons.”23 A plaintiff must show that age was the but-for cause of the discrimination, meaning it was the “factor that made a difference.”24 The court considers whether the decision maker fairly believed her decisions and acted in good faith—without considering whether the decisions were “wise, fair or correct.”25
“Once a plaintiff presents evidence sufficient to create a genuine factual dispute regarding the veracity of a defendant‘s nondiscriminatory reason, we presume the jury could infer that the employer acted for a discriminatory reason and must deny summary judgment.”26 To evaluate the sufficiency of the evidence, courts in the Tenth Circuit loоk to several factors, “‘includ[ing] the strength of the [employee‘s] prima facie case, the probative value of the proof
Ms. Sanderson was the youngest personal-line employee that Leavitt Group terminated. She urges the court to look past that fact and consider the agency‘s alleged overarching plans to unfavorably treat and discharge older employees. She asserts, among other things, that she was more productive than the two personal-line producers that Leavitt Grоup retained; that the Leavitt Group made its RIF decision based on inaccurate performance reports; that Leavitt Group did not give her a meaningful opportunity to succeed under the agency‘s “new direction,” which included increased sales goals; that Leavitt Group‘s employment practices stemming from the middle-market initiative had a disparate impact on older employees; that Leavitt Group treated older and younger workers differently; that Leavitt Group did not conduct a proper investigation before terminating her; and that Leavitt Group applied inconsistent criteria when deciding which employees to terminate.
The ADEA protects certain employees from less favorable treatment than other similarly situated, nonprotected employees. Ms. Sanderson submits no evidence regarding differential treatment of employees that were similarly situated to her. Even if her assertions stated above are taken as true, they do not sufficiently call into question Leavitt Group‘s nondiscriminatory reason for her discharge because they do not say anything about differential treatment between Ms. Sanderson and a nonprotected, similarly situated employee. It is undisputed that Leavitt Group employed three personal-line producers that were all over forty years old, fired the youngest among them, and retained the two older producers. Ms. Sanderson has nоt shown that Leavitt Group treated her less favorably in comparison to the other personal-line producers. Further, she has not shown that her age was the factor that drove the agency‘s decision to fire her.
B. Marian Lyons
1. Prima Facie Showing
Leavitt Group does not assert that Ms. Lyons‘s termination was part of a RIF. Rather, Leavitt Group submits that the termination was a regular termination for purposes of the ADEA. To establish a prima facie case of discrimination, Ms. Lyons must show that “(1) [she] is within the protected age group; (2) [she] was doing satisfactory work; (3) [she] was discharged; and (4) [her] position was filled by a younger person.”28 Ms. Lyons has the burden of presenting “evidence adequate to create an inference that an employment decision was based on a[n] [illegal] discriminatory criterion . . . .”29 Leavitt Group does not dispute that Ms. Lyons was within the protected age group, that she was doing satisfactory work, and that she was discharged.
Regarding the final element, it is undisputed that Leavitt Group hired a twenty-eight-year-old commercial-line producer, Mr. Teed. Leavitt Group extended an offer of employment to Mr. Teed in October 2012, weeks before Ms. Lyons‘s termination. Mr. Teed joined the agency in December 2012. The court concludes that Ms. Lyons has made a prima facie case of discrimination.
2. Nondiscriminatory Reason for Discharge
Leavitt Group contends that it terminated Ms. Lyons because she was not generating as much business as other producers and she could not succeed under the middle-market initiative. The agency also argues that Ms. Lyons‘s lack of productivity resulted from her inability to work while she recovered from injuries sustained in an automobile accident. Ms. Lyons does not dispute that Leavitt Group has articulated a legitimate, nondiscriminatory reason for terminating her. She argues instead that Leavitt Group‘s purported nondiscriminatory reasons were mere pretext.
3. Pretext
As stated, a plaintiff‘s claim survives summary judgment if she can present evidence that shows the employer‘s proffered nondiscriminatory reasons are weak, implausible, inconsistent, incoherent, or contradictory to thе point that they are unbelievable.30 Ms. Lyons has put forth sufficient evidence to make this showing. On the one hand, Leavitt Group presents evidence that Ms. Lyons was generating less business than other producers and likely could not—based on her previous performance—meet the yearly sales goals connected to the middle-market initiative. On the other hand, Ms. Lyons submits evidence that Leavitt Group carried out a plan to hire younger commercial-line producers, and that the job candidate‘s age influenced hiring decisions. This evidence includes Mr. Bashford‘s statements that the agency planned to hire younger producers and meeting minutes stating that the agency was seeking to hire producers that were two years out of college. Ms. Lyons also presents evidence that Leavitt Group followed through with the plan by offering employment to a twenty-eight-year-old producer weeks before discharging Ms. Lyons.
C. Liesel Hunter
1. Prima Facie Showing
As noted above, Ms. Hunter was a customer service representative when she was fired. Leavitt Group asserts that Ms. Hunter‘s termination was part of a RIF. To establish a prima facie case in the RIF context, a plaintiff must show that she “(i) was within a protected age group, (ii) was doing satisfactory work, (iii) was discharged despite the adequacy of . . . her work, and (iv) has some evidence the employer intended to discriminate against . . . her in reaching its RIF deсision.”33
Leavitt Group does not meaningfully argue that Ms. Hunter has failed to make a prima facie case of discrimination. Additionally, Ms. Hunter has submitted sufficient evidence to at least create a genuine dispute of material facts regarding her prima facie showing. Ms. Hunter was older than forty years old, received good reviews, and was terminated. Also, Leavitt Group
2. Nondiscriminatory Reason for Discharge
Leavitt Group contends that it terminated Ms. Hunter after concluding that her performance was inefficient and that she was reluctant to take on more responsibility, like writing insurance policies for cold callers. Ms. Hunter does not dispute that Leavitt Group has articulated a legitimate, nondiscriminatory reason for terminating her, but contends that Leavitt Group‘s purported nondiscriminatory reasons were mere pretext.
3. Pretext
An employee resisting summary judgment must submit evidence that the employer‘s proffered nondiscriminatory reasons are pretext for discrimination.34 Ms. Hunter advances a number of arguments concerning Leavitt Group‘s proffered nondiscriminatory reasons for discharging her. She argues that she was more experienced and better qualified than the customer service representatives that Leavitt Group retained. However, Ms. Hunter‘s beliefs regarding her relative qualifications and performance are irrelevant—“[i]t is thе manager‘s perception of the employee‘s performance that is relevant.”35 Leavitt Group has submitted evidence that its managers believed Ms. Crizer was more efficient than Ms. Hunter and more willing to take on responsibilities. Leavitt Group has also presented evidence that Mr. Moyer has particular skills that are well suited for handling a high volume of customer calls. In sum, Ms. Hunter‘s subjective evaluation of her relative qualifications is not enough to survive summary judgment because such evidence is not relevant to the analysis.
Next, Ms. Hunter argues that Leavitt Group treated older and younger workers differently. She submits evidence that Leavitt Group‘s management team referred to members of the B Team as “seniors,” Mr. Bashford expressed that he wanted to hire young commercial-line producers, and Leavitt Group gave certain producers inexpensive pens as awards at a company meeting. Ms. Hunter submits no evidence regarding differential treatment of employees that were similarly situated to her as a personal-line customer service representative. Evidence regarding alleged unfair or derogatory treatment among producers (mostly among commercial-line producers) is insufficient to show pretext.
Ms. Hunter also argues that Leavitt Group‘s failure to conduct an adequate pretermination investigation shows pretext. Ms. Hunter contends that Leavitt Group failed to investigate when it did not first inform her that her job was in jeopardy. The cases Ms. Hunter cites are factually inapposite in that they involve an employer firing an employee based on perceived unacceptable
Lastly, Ms. Hunter contends that Leavitt Group applied its termination criteria inconsistently. Ms. Hunter argues that Leavitt Group‘s pretext is demonstrated by the fact that the agency retained customer service representatives with less experience and fewer qualifications. As stated above, Ms. Hunter‘s subjective evaluation of her own experience and qualifications is irrelevant—it‘s Leavitt Group‘s belief that counts. Further, Ms. Hunter does not refute that Leavitt Group sincerely believed that Mr. Moyer and Ms. Crizer were better suited to continue with the agency. Leavitt Group retained Mr. Moyer based on his specialized computer skills. Leavitt Group retained Ms. Crizer based on her willingness to take on new work and her efficiency. In short, Ms. Hunter has not рresented any relevant evidence showing that Leavitt Group objectively misjudged Ms. Hunter‘s performance or suitability.
In sum, Ms. Hunter has failed to submit sufficient evidence to show that Leavitt Group‘s proffered nondiscriminatory reasons for discharging her were mere pretext. The court grants summary judgment in favor of Leavitt Group on Ms. Hunter‘s ADEA claim for discriminatory discharge.
III. Damages
A. Lost Benefits
Plaintiffs bringing ADEA claims may seek to recover damages based on lost fringe benefits.38 A plaintiff may seek “amounts owing to [the plaintiff] as a result of a violation” of the ADEA.39 The court has broad discretion to fashion remedies aimed at making whole victims of discrimination.40 As Ms. Lyons is the sole remaining plaintiff in light of the analysis above, the court confines its damages analysis to her сlaims.
Ms. Lyons‘s damages expert included in her calculations the cost of replacing disability and life insurance. Ms. Lyons did not obtain replacement disability or life insurance after she was terminated. Leavitt Group argues that Ms. Lyons may recover only the out-of-pocket costs paid to obtain a fringe benefit. The parties do not cite to Tenth Circuit authority directly on point. Ms. Lyons cites Munnelly v. Memorial Sloan Kettering Cancer Center,41 a case from the Southern District of New York. There, the court allowed the plaintiff to seek damages “for the cost of a life insurance package comparable to that which he received through his previous employer, even if he does not actually procure such comparable insurance, provided that he makes diligent efforts to do so.”42
Leavitt Group, on the other hand, cites Galindo v. Stoody Co.,43 a Ninth Circuit case, in which the court limited damages for lost benefits to out-of-pocket expenses.44 The court held that “a plaintiff should be compensated for the loss of those benefits if the plaintiff has purchased substitute insurance coverage or has incurred, uninsured, out-of-pocket medical expenses for
The court applies the Ninth Circuit‘s approach and concludes that Ms. Lyons may seek damages only for оut-of-pocket expenses for lost benefits. Although Ms. Lyons was left without fringe benefits after Leavitt Group fired her, there is no evidence that she incurred any damages as a result. Fringe benefits certainly have an economic value, as evidenced by consumers’ willingness to purchase them. However, Ms. Lyons has not shown that the absence of benefits injured her. In other words, she has not shown that she was forced to incur out-of-pocket costs that she otherwise would not have had to incur if her fringe benefits were still in place. Without proof of out-of-pocket expenses, the only other apparent bases to award damages related to her lost fringe benefits would be punitive (i.e., punishing Leavitt Group for keeping funds that would have paid for Ms. Lyons‘s benefits) or compensatory (i.e., compensating Ms. Lyons for emotional harm resulting from losing the security provided by the benefits). As discussed below, the ADEA does not permit punitive or compensatory damages. The court concludes that Ms. Lyons may seek damages for out-of-pocket costs paid to obtain fringe benefits.
B. Compensatory and Punitive Damages
Leavitt Group contends that Plaintiffs cannot recover compensatory or punitive damages under the ADEA. The Tenth Circuit has held that the ADEA does not permit recovery of compensatory damages.47 Further, the Tenth Circuit has held that plaintiffs cannot recover
CONCLUSION
For the reasons stated, the court GRANTS Leavitt Group‘s Motions for Summary Judgment regarding the claims asserted by Ms. Sanderson and Ms. Hunter (Dkt. Nos. 27 and 29) and DENIES Leavitt Group‘s Motion for Summary Judgment regarding Ms. Lyons (Dkt. 28). Ms. Sanderson‘s and Ms. Hunter‘s ADEA claims are DISMISSED.
SO ORDERED this 9th day of September, 2015.
BY THE COURT:
ROBERT J. SHELBY
United States District Judge
