Rotation Products Corporation (RPC) appeals a final determination of the Department of Revenue (Department) denying it an exemption from sales and use tax for equipment it used and materials it consumed in the remanufacturing of roller bearings during the tax years 1990 through 1992. The issue to be decided is whether this activity constitutes production of other tangible personal property, thereby entitling RPC to an exemption for the equipment used and materials consumed in this activity.
PROCEDURAL HISTORY
On December 3, 1993, the Department completed its audit of RPC’s sales and use tax returns. The auditor concluded that RPC owed sales and use taxes for the tax years 1988 through 1992. On January 26, 1994, the Department issued RPC notices of proposed assessment for those years. 1 RPC filed a timely written protest. The Department held a hearing February 25, 1995 and issued a letter of findings on June 1, 1995. In its letter of findings, the Department upheld RPC’s protest for the 1988 and 1989 tax years because the notice was mailed after the three-year limitations period. See Ind.Code Ann. § 6-8.1-5-2(a) (West Supp. 1997). However, the Department denied RPC’s protest with respect to the taxes and penalties assessed for the 1990 through 1992 tax years. 2 On August 10, 1995, RPC filed this *797 original tax appeal, and on March 29, 1996, the parties tried this cause before this Court.
FACTS
RPC is engaged in the repair and remanu-faeture of roller bearings. Roller bearings are used in industrial machinery. They mechanically couple a stationary machine element with a turning machine element. This mechanical coupling reduces the friction between the elements, thereby'increasing their useful life.
Roller bearings have a number of components and vary in size. Roller bearings consist of an outer ring, an inner ring, rolling elements, and a roller cage. The rolling elements and the roller cage fit snugly between the inner and outer rings. The space between the inner and outer rings is called the raceway.
When a roller bearing is working, the turning elements and the working surfaces undergo friction. The friction causes pitting and/or a gradual wearing down (fatiguing) of the turning elements and the working surfaces. As a result, at some point, the bearing ceases to be operational. When this happens, RPC’s customers bring the nonoperational bearing to RPC.
RPC’s work on non-operational roller bearings depends on the condition of the roller bearings. 3 Often, the bearing is so worn out that RPC cannot remanufacture it. The bearing is discarded for scrap. In those cases, RPC manufactures an entirely new bearing. The parties have stipulated that the equipment used in this process is exempt from Indiana sales and use tax. In other cases, the bearing does not need remanufac-turing; rather, it merely needs to be cleaned and polished. The parties have stipulated that the equipment and materials used in this process are subject to Indiana sales and use tax.
Some bearings have suffered more wear and require more than a mere cleaning and polishing, but they' need not be discarded as scrap because they are salvageable. RPC remanufactures these bearings. The parties dispute the taxability of equipment used and materials consumed in this process. The remanufacturing process is quite involved. The bearing is first taken apart, cleaned, and inspected. Then the inner and outer rings, which are made of hardened steel, are ground down to make them smooth. This grinding makes the rings a different thickness, thereby changing the distance between the inner and outer rings. Consequently, RPC must measure the distance between the inner, ring and the outer ring, and fabricate a new rolling cage and rollers so that they fit snugly between the two rings. (Tr. at 13). The parties dispute whether equipment used and materials consumed in grinding and polishing the old rings and calculating the distance between the rings are exempt from sales and use tax. Additional facts will be provided as necessary.
STANDARD OF REVIEW
This Court reviews the Department’s final determinations de novo and is bound by neither the evidence nor the issues raised at the administrative level.
See
Ind.Code Ann. § 6-8.1-5-1(h) (West Supp.1997);
ANR Pipeline Co. v. Department of State Revenue,
DISCUSSION AND ANALYSIS
Indiana imposes an excise tax (gross retail or sales tax) on retail transactions in Indiana. Ind.Code Ann. § 6-2.5-2-1 (West 1989). Indiana also has a complementary excise tax (use tax) on tangible personal property stored, used, or consumed in this state.
See
Ind.Code Ann. § 6-2.5-3-2 (West Supp. 1997);
Mid-America Energy Resources, Inc. v. Department of State Revenue,
The statutes provide in relevant part:
Transactions involving manufacturing machinery, tools, and equipment are exempt from the state gross retail tax if the person acquiring that property acquires it for direct use in the direct production, manufacture, fabrication, assembly, extraction, mining, processing, refining, or finishing of other tangible personal property.
Ind.Code Ann. § 6-2.5-5-3(b) (West Supp. 1997).
Transactions involving tangible personal property are exempt from the state gross retail tax if the person acquiring the property acquires it for direct consumption as a material to be consumed in the direct production of other tangible personal property in the person’s business of manufacturing, processing, refining, repairing, mining, agriculture, horticulture, floriculture, or ar-boriculture. ...
Id. § 6-2.5-5-6.1(b). 5
In Indiana, it is well-settled that exemptions are strictly construed against the taxpayer,
see Harlan Sprague Dawley, Inc. v. Department of State Revenue,
The exemption provisions at issue in this case cover a host of different activities and factual situations. There are innumerable ways to produce other tangible personal property, and the exemption provisions cannot be expected to give a precise answer to each factual situation that arises. This Court will therefore construe these exemptions in light of our legislature's broad purposes in enacting them. In construing these exemptions, this Court may not ascribe a penuriousness to the legislature that was not intended, nor may it too readily give its succor to a taxpayer. This approach imposes the burden on the taxpayer of demonstrating to this Court its eligibility for the exemption.
See Monarch Steel Co. v. State Bd. of Tax Comm’rs,
The legislature had two purposes in mind when it exempted the purchase of equipment used and materials consumed in the production of “other tangible personal property.” The first was “to encourage industrial growth by allowing an exemption for items closely connected
with the production of goods.” Harlan Sprague Dawley,
*799
The parties discuss
Department of Revenue v. Cave Stone, Inc.,
Cave Stone
presented a different question from the one at bar. In
Cave Stone,
it was undisputed that the crushed stone was a product. The critical question was whether the trucks were
directly
involved in making that product.
See Mid-America Energy Resources,
Cave Stone’s
approach to the industrial exemptions has been applied to cases where the question was whether a product was created. For example, in
Harlan Sprague Dawley,
this Court drew from the teaching of
Cave Stone
in concluding that specially bred laboratory rats were products: “In the context of the industrial exemptions, production is viewed expansively as all activity directed to increasing the number of scarce economic goods.”
Harlan Sprague Dawley,
In its decision, this Court also relied on the fact that the legislative purposes of encouraging industrial growth and avoiding tax pyramiding were furthered by granting an exemption.
See id.; see also General Motors Corp. v. Department of State Revenue,
If [the taxpayer’s] inputs are taxed, [the taxpayer] will be likely to pass along the tax to its buyers in research laboratories. In turn, the labs will be likely to pass on their added costs to the consumers.... Part of the sales tax assessed on the final purchase will then be a tax upon a tax-tax pyramiding. This multiple layering of costs is precisely the evil the legislature sought to avoid when enacting [the exemptions],
Harlan Sprague Dawley,
Subsequent case law has reemphasized
Harlan Sprague
Dawley’s focus on whether a product was created. In
Mechanics Laundry & Supply, Inc. v. Department of State Revenue,
In Mid-America Energy Resources, this Court held that a taxpayer who chilled water for use in customers’ air conditioning systems was entitled to an exemption for equipment used and materials consumed in the production of the chilled water. This Court focused its inquiry on whether the taxpayer’s operation created a marketable good. Id. at 262. “[W]hen goods are not produced, and a service is provided, the [industrial] exemption[s] are properly denied.” Id. at 263.
Not surprisingly, the parties focus their inquiry on whether RPC produces a new good
8
when it remanufactures the roller bearings and whether tax pyramiding is prevented by granting the exemption. The Department, citing
Samper v. Department of State Revenue,
For purposes of the analysis, this Court will accept the Department’s characterization of RPC’s operation as repair. However, this Court’s focus in this case is not the characterization of RPC’s operation, but rather whether RPC’s operation produces other tangible personal property.
See Mechanics Laundry,
Samper arose under the Gross Income Tax Act 9 and therefore did not involve the industrial exemptions. Samper involved two issues: 1) whether the repairing of electronic equipment constituted a retail sale or a sale of services and 2) whether the sale of parts incident to the repair work could be treated as retail sales. Samper did not address whether repair activity could constitute production, and, if it could, where the line between mere service and production is to be drawn.
*801
In urging this Court to follow
Sam-per,
the Department does not acknowledge the possibility that repair activity could constitute production. However, the legislature has recognized this possibility.
See
Ind. Code Ann. § 6-2.5-5-5.1 (the consumption exemption). “Repairing” is one of the listed activities in section 6-2.5-5-5.1. Because the listed activities “provide a comprehensive description of various means of production,”
Cave Stone,
Because there is no per se rule that repair activity cannot constitute production, the issue is the characterization of RPC’s repair activity as either service or production. In general, repair activity is not within the ambit of the industrial exemptions. This is so because ordinary repair creates no new products and is properly characterized as a service. See
Mid-America Energy Resources,
However, as the legislature has recognized, at some point, the repair activity is so extensive in nature and so transforms the object such that it cannot be characterized as a mere service. Rather, the repair activity produces a new product and therefore constitutes exempt activity. The reported decisions óf other jurisdictions support this conclusion. For example, in
Schulte Oil Co. v. State Tax Comm’n,
*802 Here, the process of rebuilding damaged oilfield pipe transforms a virtually unusable and non-marketable product into serviceable and saleable merchandise. While it is true that after the remanufacturing process is accomplished the end product is still used oilfield pipe, the remanufactured article is nonetheless new and different from the form of the material used in making it.
Id.
at 72. Another example is found in
Department of Revenue v. Allied Drum Serv., Inc.,
We are of the opinion that the definition of a manufacturing process is that: Material having no commercial value for its intended use before processing has appreciable commercial value for its intended use after processing by machinery.
Id. at 325-26.
This Court is aware of the contrary views of other jurisdictions.
See, e.g., Mack Trucks, Inc. v. Commonwealth,
157 Pa. Cmwlth. 14,
Both
Allied Drum
and
Schulte Oil
focused on the fact that the remanufacturing process at issue in those cases converted a product with little or no market value into a marketable product.
See
2 Hellerstein & Hellerstein, State Taxation,
supra
note 6, ¶¶ 14.05[2][c], 14.05[2][I] (Supp.1993 & Cum. Supp.1997-98) (discussing
Allied Drum
and
Schulte Oil).
RPC’s process would satisfy this test. In this ease, used roller bearings having only scrap value were converted into a useful product.
See
26 C.F.R. § 48.0-2(a)(4)(i) (1997) (manufacturer defined as a person who converts “scrap, salvage, or junk material” into a taxable article).
See also Ruan Financial Corp. v. United States,
In most cases, the test in
Allied Drum
and
Schulte Oil
would be sufficient to separate mere service from production. Usually, a substantial amount of work will have to be performed to transform materials with only scrap value into serviceable and marketable products. In most cases, the substantial amount of work required will “result in an ‘end product’ that is ‘substantially different from the component materials used.’ ”
Mechanics Laundry,
The case law reveals three factors germane to this fact-sensitive inquiry. The first is an adaptation of the requirement of a substantially different end product: the sub-
*803
stantiality and complexity of the work done on the existing article and the physical changes to the existing article, including the addition of new parts. The other two factors derive from the observations of the courts dealing with this issue: a comparison of the article’s value before and after the work,
13
and how favorably the performance of the remanufactured article compares with the performance of newly manufactured articles of its kind.
14
Additionally, this Court concludes that another factor is applicable to this inquiry: whether the work performed was contemplated as a normal part of the life cycle of the existing article. This additional factor will prevent work that merely perpetuates existing products from qualifying for an industrial exemption.
See Mechanics Laundry,
In this ease, RPC performs substantial and complex work and significantly changes the roller bearings it remanufactures. First, the old rolling elements and cages are discarded. Second, RPC grinds and polishes the outer surface of the inner rings and the inner surface of the outer rings, creating the smooth raceway that houses the. new rolling elements. The grinding and polishing transforms a rough and pitted, non-functional load bearing surface into a functional one. Third, RPC uses a computer-aided design system to calculate the distance between the inner and outer rings (because the grinding and polishing has changed that distance) and fabricates new rolling elements and cages to fit snugly in the raceway.
An evaluation of the second factor also is favorable to RPC’s position. When an unusable roller bearing is brought to RPC for remanufacture, it has no market value as a roller bearing.
15
RPC then “transforms a virtually unusable and non-marketable product into serviceable and saleable merchandise.”
Schulte Oil,
The third factor similarly favors RPC. The remanufaetured bearings compare favorably with newly manufactured roller bearings. This is evidenced by the fact that RPC gives its customers a guarantee that the remanu-faetured roller bearing is as good or better than it was as originally manufactured (Ex. A, Tr. at 14 — 15) and that the “load-carrying capacity of the bearing is greater than it was when it was new.” (Tr. at 14).
Cf. Chrome Deposit Corp. v. Department of State Revenue,
Finally, an analysis of the fourth factor favors RPC as well. Even if cleaning and polishing are a normal part of a roller bearing’s life cycle (i.e., routine maintenance), it cannot be said that grinding away the load bearing surfaces of the roller bearing and replacing the roller cages and rolling elements are a normal part of that life cycle. (When RPC’s customers bring the non-fune-tional bearings to RPC, they do not know whether the bearings can be salvaged at all.) This is to be contrasted with the shirts at issue in Mechanics Laundry. Shirts are *804 bought with the expectation that they will be washed again and again. No such expectation attaches to the purchase of roller bearings.
An application of these four factors shows that, for purposes of the industrial exemptions, RPC’s customers do
not
“get the same bearing they sent in-” (Rep’t Br. at 7). The remanufaetured roller bearing is a new product different from both the unusable roller bearing sent to RPC
and
the roller bearing as it was originally manufactured.
See Schulte Oil,
This Court declines to find that RPC is only entitled to the industrial exemptions when it fabricates the new rolling elements and cages for the remanufaetured bearings. The justification would be that the grinding and polishing do not, in and of themselves, constitute production. This would be flatly contrary to the teaching of
Cave Stone.
In
Cave Stone,
In this case, it is apparent that the grinding and polishing are an integral part of RPC’s remanufacturing of the roller bearings. They are part of a continuous process by which the roller bearings are placed in their finished form ready for delivery to the customer.
See General Motors Corp.,
*805
Granting RPC an exemption for its remanufaeturing activity also serves the legislative purposes of encouraging economic growth and avoiding tax pyramiding.
18
See State ex rel. Clark v. Stout,
CONCLUSION
Because RPC’s remanufacturing of roller bearings constitutes production within the meaning of the equipment exemption and the consumption exemption, the equipment and materials used in that process are exempt from sales and use taxes.
Notes
. See Ind.Code Ann. § 6-8.1-5-l(a) (West Supp. 1997). The Department issues a notice of proposed assessment when it determines that a taxpayer has not reported the proper amount of tax due.
. The Department upheld RPC’s protest with respect to the method of calculating the ratios of non-exempt and exempt uses of the equipment for the years in issue. That determination is not an issue in this original tax appeal.
. The parties have stipulated that RPC’s work on the roller bearings may be divided into three categories: Class A, Class B, and Class C work. However, this classification scheme does not aid in the analysis of the case. First, the classification scheme does not seem to encompass the manufacturing of entirely new roller bearings. Second, the parties do not identify a material difference between Class B and Class C work. Consequently, this CourL declines to use those classifications.
. Other states use the term, manufacturing exemptions. As a practical matter, the terms have the same meaning and are interchangeable. See infra note 8.
. The gross retail tax exemptions contained in chapter 6-2.5-5 of the Indiana Code apply to the tax imposed by section 6-2.5-3-2. See Ind.Code Ann. § 6-2.5-3-4(a)(2) (West 1989).
. Tax pyramiding in the sales and use context occurs where the inputs (raw materials, machinery, energy, etc.) into the production of other goods are taxed. When the other goods are sold, part of the price reflects the tax on the inputs. That part of the price reflecting the tax on the inputs is taxed again when the other goods are sold. This is tax pyramiding.
See
Jerome R. Hellerstein & Walter Hellerstein, State and Local Taxation 727 (5th ed.1988). This was the evil the legislature intended to limit when it enacted the gross retail tax and the industrial exemptions.
Harlan Sprague Dawley,
. Harlan Sprague Dawley did not decide which of the taxpayer’s purchases were exempt. Id. at 1230.
. RPC states the issue as whether RPC engages in manufacturing when it remanufactures roller bearings. (Pet'r Br. at 1). Many other jurisdictions state the issue similarly. See Annotation, What Constitutes Manufacturing and Who is a Manufacturer under Tax Laws, 17 A.L.R.3d 7 (1968 & Supp.1997). The term, manufacturer, is a convenient shorthand for a taxpayer engaged in the production of other tangible personal property. However, this Court declines to frame the issue in these terms. First, ''manufacturing’’ is but one means of production listed in the statutes. Second, Indiana case law focuses on the production of other tangible personal property-
. Ind.Code Ann. §§ 64-2601, -2603, -2604 (Burns 1951) (repealed 1981).
. Section 6-2.5-5-3 (the equipment exemption), as opposed to section 6-2.5-5-5.1, contains no reference to repair activity. This does not mean that the definition of production is different with respect to the equipment exemption. This would be contrary to case law construing the exemptions similarly.
See Mid-America Energy Resources,
. This Court also notes that the result in
Sam-per,
i.e., that the repair of radio equipment is a service, is already dictated by case law construing the industrial exemptions to the gross retail tax. Run-of-the-mill repair work for another is a service; it produces no other tangible personal property.
See Mid-America Energy Resources,
. Schulte Oil raises an issue not discussed by the parties: the significance of the fact that RPC’s customers own the roller bearing being remanufactured. The Schulte Oil court discussed the difference between a manufacturer and a repairer:
Ordinarily a repairer furnishes labor and material to the owner of an article for the purpose of restoring its normal condition. In this situation the article remains the property of those for whom the service is performed. A manufacturer, on the other hand, purchases the article it ultimately transforms into a usable product and then puts it on the market.
Id. at 72 (footnote omitted).
Under this aspect of the Schulte Oil analysis, RPC would not be entitled to the exemptions because the roller bearings that RPC remanufac-tures are the property of RPC’s customers. However, this Court finds this aspect of Schulte Oil unpersuasive for two reasons. First, any rule that barred a finding that a taxpayer was engaged in production simply because the taxpayer performed work on the property of another would be contrary to statute. The Indiana statu *802 tory scheme expressly contemplates repair work (i.e., work done on the property of another) as a possible means of production. See Ind.Code Ann. § 6-2.5-5-5.1. Cf. Ind. Admin. Code tit. 50, r. 2.2-5 — 7(d) (grain drying bins exempt without reference to who owns the grain).
Second, such a rule would be contrary to precedent. In
Oster v. Department of Treasury,
.
See Allied Drum,
.
See Ruan Financial,
. Another issue not discussed by the parties is that RPC is essentially recycling old roller bearings. In
Mechanics Laundry,
. It is important to note that in order for- an activity to constitute the production of other tangible personal property that activity must be part of an integrated process that substantially transforms the component materials. However, the fact that component materials are transformed does not dictate a finding of production.
See, e.g., Anheuser-Busch Brewing Ass'n v. United States, 207
U.S. 556, 562,
. At oral argument, the Department pointed out that the parties had stipulated that the equipment used and the materials consumed in manufacturing the roller cages and the rolling elements (that were incorporated into the remanufaetured roller bearings) were exempt. Consequently, in the Department’s view, this Court may "focus on the inner and outer rings.” (Oral Arg. Tr. at 19).
The Department seems to be arguing that because RPC receives an exemption for part of its process the inquiry should be whether the grinding and polishing, standing alone, can qualify for an industrial exemption. As has been shown, this is contrary to Cave Stone. Under Cave Stone, the process as a whole must be examined; it cannot be artificially broken down into its component parts.
The issue to be decided here is whether reman-ufacturing of roller bearings as a whole constitutes production. Focusing on the rings would ignore the fact that the fabrication of the roller cages and the rolling elements is inextricably linked to the grinding of the rings. The grinding changes the distance between the rings, thereby altering the geometry of the roller bearing. The roller cages and rolling elements must be fabricated with regard to the altered geometry; otherwise they are useless. Moreover, focusing on the rings would detract from an evaluation of whether the remanufaetured roller bearings constituted other tangible personal properly for purposes of the industrial exemptions.
Properly understood, this will not lead to repairers who manufacture repair parts getting unintended industrial exemptions for repair work. The relevant inquiry still remains whether the taxpayer produces other tangible personal properly. Although the fabrication of repair parts undoubtedly constitutes production,
see County of Chesterfield v. BBC Brown Boveri,
. It also serves the related purpose of enhancing Indiana’s competitive position with respect to other states.
See Schulte Oil,
. The parties did not argue the applicability of Ind.Code Ann. § 6-2.5-5-4 (West 1989), which exempts tangible personal property used to make industrial machinery, tools, and equipment.
