Rodger Thornton, an inmate in the Illinois Department of Corrections, filed a civil rights action alleging that prison officials violated his right to be free from cruel and unusual punishment. The district court granted summary judgment in the defendants’ favor on his cell conditions claims but allowed a claim concerning yard exercise privileges to continue. Thofnton raises two issues on appeal. First, he argues that summary judgment on his cell conditions claims was inappropriate, as he contends that he exhausted his administrative remedies. Because Thornton filed grievances concerning his cell conditions that corrections officials remedied before the conclusion of the administrative grievance process, we agree with Thornton that he exhausted his administrative remedies. Therefore, we reverse the grant of summary judgment on Thornton’s cell conditions claims. In addition, although Thornton maintains the district court’s decision to conduct the trial of the yard exercise claim by videoconference was erroneous, we conclude that the district court did not abuse its discretion when it conducted the trial of his remaining claim by videoconference and so affirm the judgment in favor of the defendants on that claim.
This seg cell north 106 is in very poor shape. There appears to be human feces smeared on the walls covering most of the inside of the cell. It has a foul smell to it. The toliet leaks. There is 2 to 3 inches of water on the floor, it clearly has a sewer aroma to it. The water that comes from the sink is discolored it looks like rust water. The conditions of this mattress sir is so bad that there is no way that I can or will sleep on it. Its stained and its got a piss smell to it .... I can’t even eat cuz of the smell in this cell. I’ve already had several asthma attacks since I’ve been back here. Sir please help this is just not right at all.... Please I beg of you before I contract some major health problems get me out of here.
I. BACKGROUND
Rodger Thornton is an inmate in the Illinois Department of Corrections serving a life sentence. On January 13, 2000, after a disciplinary charge, corrections officials placed Thornton in Cell 106 of the Pontiac Correctional Center, a segregation cell. Several days later, he wrote letters to defendants Donald Snyder, Jr., Director of the Pontiac Correctional Center, Warden James Schomig, and Captain Josh Shettle-worth expressing displeasure about the conditions of his cell. He received no response. On January 28, Thornton submitted an emergency grievance to Warden Schomig complaining about the conditions in his cell. In this grievance, he asked to be moved from his cell. 1 Thorn ton subsequently received a letter stating that his grievance did not constitute an emergency.
*693 By February 22, officials had transferred Thornton from Cell 106 to Cell 752. On that day, Thornton filed a grievance concerning the poor condition of the mattress in Cell 752. He requested a clean mattress. After receiving another unsatisfactory mattress, Thornton was furnished with a satisfactory mattress on May 11. On May 12, prison officials dismissed the February 22 grievance as moot because Thornton had received an acceptable mattress. The record contains no indication that Thornton appealed either grievance to Director Snyder.
Thornton later filed a lawsuit pursuant to 42 U.S.C. § 1983, alleging that the defendants violated his Eighth Amendment right to be free from cruel and unusual punishment. First, he sought damages for the time confined in Cell 106 and for the time confined in Cell 752 without mattress. In addition to the claims concerning his cell conditions, he alleged that officials denied him the privilege of yard exercise for approximately Pk months. The district court granted the defendants’ motion for summary judgment on his cell condition claims, reasoning that Thornton failed to exhaust his administrative remedies with respect to these claims.
In contrast, the district court denied the defendants’ motion for summary judgment on Thornton’s deprivation of yard exercise claim. Before trial, the district court received evidence concerning Thornton’s security risk at an ex parte hearing. A casework supervisor at the Stateville Correctional Center in Joliet, Illinois, where Thornton was incarcerated at the time, testified under oath that Thornton was serving a life sentence. She further testified that Thornton, thirty-four years old at the time, was classified as an “extremely high escape risk.” She stated he had a “moderate aggression level” and was currently assigned to a unit for inmates with “high to moderate aggression levels.” In addition, she told the court that at least two security officers, including one lieutenant, would be needed to transport him to court.
In light of the high security and escape risk Thornton posed, in addition to the fact that approximately twenty persons from the Department of Corrections (both inmates and employees) were listed as potential witnesses, the district court decided to conduct the trial by video-conference. At trial, Thornton and the defense counsel appeared via videoconference and were not physically present in the courtroom with the jury. In addition, all the witnesses testified by videoconference, save one that testified by telephone. ■ The jury returned a verdict for the defendants, and Thornton appeals.
II. ANALYSIS
A. Exhaustion of Administrative Remedies
We review tie district court’s grant of summary judgment de novo.
McCoy v. Gilbert,
“[T]he PLRA’s exhaustion requirement applies to all inmate suits about prison life,”
Porter,
The Illinois Department of Corrections has an established grievance process. See 20 Ill. Admin. Code §§ 504.800 et seq. An inmate can submit a written grievance to a designated grievance officer, who submits his recommendation to the institution warden. 20 Ill. Admin. Code §§ 504.810, 504.830. The warden “shall advise the offender of the decision in writing within 2 months after receipt of the written grievance, where reasonably feasible.” 20 Ill. Admin. Code § 504.830(d). Alternatively, an inmate can request that a grievance be handled on an emergency basis by submitting the grievance directly to the warden. 20 Ill. Admin. Code § 504.840. If the warden determines that there is a substantial risk of imminent personal injury or other serious or irreparable harm, the grievance is to be handled on an emergency basis. 20 Ill. Admin. Code § 504.840. The process also provides: “If, after receiving the response of the [warden], the offender still feels that the problem, complaint, or grievance has not been resolved to his or her satisfaction, he or she may appeal in writing to the Director within 30 days after the date of the decision.” 20 Ill. Admin. Code § 504.850. Money damages are not available.
We begin with the defendants’ argument that Thornton did not even begin the grievance process for his claim concerning the conditions in Cell 106. The defendants contend that after corrections officials deemed the grievance not an emergency, the grievance ceased to exist. We disagree. Thornton followed the proper procedure for filing a grievance that he considered an emergency by submitting his grievance directly to the warden. See 20 Ill. Admin. Code § 504.840 (“An offender may request a grievance be handled on an emergency grievance by forwarding the grievance directly to the [warden].”) The response he received from the warden made no comment on the merits of the grievance and indicated only that the warden did not consider his complaint worthy of emergency treatment. Perhaps, paradoxically, Thornton might have received a transfer sooner had he not deemed his request an emergency. There is nothing in the current regulatory text, however, that requires an inmate to file a new grievance after learning only that it will not be considered on an emergency basis. In any event, even if the non-emergency determination was a decision that should have been appealed, corrections officials moved Thornton out of Cell 106 within three weeks of his January 28, 2000 grievance, before the thirty-day time for an inmate to appeal a warden’s determination had expired.
We turn now to the heart of the case. Thornton contends that he exhausted all the remedies that were available to him with respect to his cell condition complaints, as he filed grievances and then *695 received exactly what he had requested in these grievances. Thornton’s first-grievance, filed - January 28, 2000, complained about the conditions in Cell 106. In the “Relief Requested” section of his grievance, Thornton wrote, “To be moved from this dangerous cell immediately.” By February 22, officials had transferred him to Cell 752, thereby granting him the transfer out of Cell 106-he had requested. This transfer occurred before the expiration of the two-month time period within which grievance procedures provide that a warden should advise an inmate of a decision on the merits.
Thornton also received the result he sought with respect to his Cell 752 mattress grievance. On February 22, 2000, Thornton filed a grievance that complained about the poor condition of his mattress in Cell 752. In his grievance, he requested a clean mattress, and he subsequently received an adequate mattress. The grievance officer then recommended that “[Thornton’s] grievance be found moot as he has been issued a replacement mattress.” The next day, the warden concurred, and the grievance was dismissed as moot.
In support of their argument that Thornton did not exhaust his administrative remedies, the defendants point to the provision in the grievance process for appeals to the Director of the Department of Corrections from warden determinations that do not resolve the grievance to an inmate’s satisfaction. See 20 Ill. Admin. Code § 504.850. They correctly state that there is no evidence Thornton appealed either cell condition grievance to the Director. The defendants then conclude that Thornton failed to exhaust his administrative remedies, maintaining that even though Thornton received what he requested in his grievances, he nonetheless needed to continue to appeal to higher channels in order to exhaust.
As the defendants emphasize, the PLRA requires exhaustion of “all available” remedies, and this requirement applies to “all” suits about inmate life.
See Porter,
The requirement to exhaust “all ‘available’ ” remedies requires that
some
remedy is available to the inmate through the administrative process, even if not necessarily the relief desired. In
Perez v. Wisconsin Department of Corrections,
It is possible to imagine cases in which the harm is done and no further administrative action could supply any “remedy.” ... Suppose the prisoner breaks his leg and claims delay in setting the bone is cruel and unusual punishment. If the injury has healed by the time suit begins, nothing other than damages could be a “remedy,” and if the administrative process cannot provide compensation then there is no administrative remedy to exhaust.
Perez,
Nonetheless, the defendants persist in arguing that Thornton’s situation is no different from that in cases such as
Booth v. Churner,
Booth’s holding does not speak to Thornton’s circumstances. Unlike here, there was in
Booth
still the possibility of some relief that prison officials could have offered that might have satisfied the inmate. As we have said, here, though, the inmate already received what he requested in his grievances. If anything,
Booth
supports Thornton’s position. The Court made it a point to state that in the case before it, “Neither [party] denies that some redress for a -wrong is presupposed by the statute’s requirement of an ‘available’ ‘remedyfy],’ ”
The defendants also point to policy considerations behind the PLRA’s exhaustion requirement and contend that these policies can only be served by requiring an inmate like Thornton to continue to seek higher review in the administrative chain. In particular, the defendants stress that a grievance can put prison officials on notice of a systemic problem that, once remedied, will allow them to avoid similar complaints in the future.
See Porter,
In short, the defendants’ notion that Thornton should have appealed to higher channels after receiving the relief he requested in his grievances is not only counter-intuitive, but it is not required by the PLRA. Accordingly, we find that Thornton exhausted his administrative remedies, and we reverse the district court’s entry of summary judgment against him on his cell conditions claims.
B. Trial by Videoconference
Thornton also contends that the district court abused its discretion when it conducted the jury trial of his remaining civil rights claim by videoconference and did not allow Thornton to be physically present in the courtroom. The civil, not criminal, nature of Thornton’s trial is important. Although due process prohibits the denial of access to the courts, a prisoner does not have a constitutional right to attend the jury trial of his civil rights claim involving the conditions of his confinement.
Jones v. Hamelman,
In
Stone,
we counseled that the lack of a constitutional right to attend a civil action did not warrant summary exclusion of an inmate plaintiff from his trial.
Clearly, a jury trial conducted by video-conference is not the same as a trial where the witnesses testify in the same room as the jury. Videoconference proceedings have their shortcomings. “[Vlirtual reality is rarely a substitute for actual presence and ... even in an age of advancing technology, watching an event on the screen remains less than the complete equivalent of actually attending it.”
United States v. Lawrence,
Despite the limitations videoconferencing provides, challenges to videoconference proceedings have been rejected in other civil contexts.
See Rusu v. U.S. I.N.S.,
The PLRA does not prohibit the use of videoconferencing at trial. Nor does Federal Rule of Civil Procedure 43, which governs the taking of testimony at a civil trial. In fact, Rule 43 affirmatively allows for testimony by videoconference in certain circumstances, as it provides:
In every trial, the testimony of witnesses shall betaken in open court, unless a federal law, these rules, the Federal Rules of Evidence, or other rules adopted by the Supreme Court provide otherwise. The court may, for good cause shown in compelling circumstances and upon appropriate safeguards, permit presentation of testimony in open court by contemporaneous transmission from a different location.
The Advisory Committee Notes to this rule recognize the shortcomings of contemporaneous transmission and emphasize the importance of presenting live testimony in court. 2
The limitations videoconferencing presents demonstrate that the decision to deny a prisoner the opportunity to be physically present at a civil rights trial he initiates is not one that should be taken lightly. Nonetheless, this decision remains within the district court’s discretion, and our recognition of videoconferencing’s limitations does not mean that Thornton was denied due process. In this case, we find that the district court did not abuse its discretion in conducting the trial by video-conference.
First, we cannot say the district court abused its discretion in finding good cause to conduct the trial by videoconference. The district court considered the sworn testimony of a prison casework supervisor who testified that Thornton was classified as an “extremely high escape risk.” Moreover, the supervisor testified that Thornton was already serving a life sentence, was only thirty-four years old, had a “moderate aggression level” and was housed in a unit with other inmates who had high to moderate aggression levels. She stated that under these circumstances, at least two officers, one of whom was a lieutenant, would be needed to escort him to court. At the time, Thornton was housed at a corrections facility approximately 120 miles from the courthouse. In addition to these concerns, the district court considered the approximately twenty persons from the Department of Corrections listed as potential witnesses, including both inmates and employees, and noted that these witnesses were “scattered all over the state.”
Appropriate safeguards were also in place during the trial. The jury, seated in the courtroom, viewed a four-way screen *699 that showed the judge, Thornton, the witness, 3 and the defendants’ counsel. Thornton and the jury were also able to see and hear everyone at the same time. Each witness testified under oath and was subject to cross-examination.
In addition, because Thornton was acting
pro se,
he did not have counsel forced to choose between being in the same room as his client and thus not in the same room as the judge and jury, or remaining in the courtroom with the judge and jury and thus unable to confer in person with his client.
Cf. Rusu,
Finally, Thornton has not identified anything he was unable to do via videoconference that he could have done had he been physically present in the courtroom. He presented twelve witnesses, including himself. In addition, he delivered an opening and closing statement, offered other evidence, and cross-examined witnesses. Moreover, although he points to minor technical issues, the record reflects that they were small in number and quickly resolved. In this case, then, we cannot say that the district court abused its discretion in conducting the trial by videoconference.
III. CONCLUSION
For the foregoing reasons, we ReveRse the district court’s grant of summary judgment on Thornton’s cell conditions claims. We Affirm the judgment in favor of the defendants on his denial of yard exercise claim.
Notes
. As written, the grievance stated in part:
. The Advisory Committee Notes to the 1996 amendment to Federal Rule of Civil Procedure 43 state in part:
Contemporaneous transmission of testimony from a different location is permitted only on showing good cause in compelling circumstances. The importance of presenting live testimony in court cannot be forgotten. The very ceremony of trial and the presence of the factfinder may exert a powerful force for truthtelling. The opportunity to judge the demeanor of a witness face-to-face is accorded great value in our tradition. Transmission cannot be justified merely by showing that it is inconvenient for the witness to attend the trial.
. The jurors could watch the testimony of each witness on the screen with the exception of Warden Schomig, who testified by telephone from Nevada.
