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Rancosky v. Washington National Insurance
130 A.3d 79
Pa. Super. Ct.
2015
Check Treatment

*1 upon my Based conclusion that the RANCOSKY, court Matthew applies and the trial Administrator

LAIA DBN of the Estate of LeAnn issuing July I by Injunction,8 erred Ranco sky, case, request- Rancosky, remand the and Matthew farther as Executor would Rancosky, of the Estate L. by ed “to reason- Martin pay Local Turner defending expenses Appellant able and costs suit a reasonable counsel fee” v. § defendants. group 206q;

union 43 P.S. 16-17; Local Brief at see 14’s also Indiana WASHINGTON NATIONAL INSUR Cobra, Inc., 594 A.2d at (“Having 372-73 COMPANY, by ANCE as Successor injunction im- determined was Merger to Health Insurance properly granted, must remand this Formerly Company, Capitol Known as case for a determination award Company, American Life Insurance attorney fees and reasonable costs and Appellee. by expenses appellant incurred in defend- suit.”). ing this Superior of Pennsylvania. Court I foregoing, on the respectfully Based July Argued dissent. Filed Dec.

Reargument Denied Feb. coercion, I conclude picketing, 8. Because Labor that is trial court free from issuing by July Injunction, erred I do not intimidation violence is a form of assem particular July In- discuss the terms of the bly protected speech, by the First Amend note, however, junction. although I I ment to States the United .Constitution agree Majority the learned with that the trial I, Pennsylvania Article 7 of the Con Section number, pickets limitation as to court’s Co., Eagle Markets Giant .stitution. ‘ permitted present to be at the construction order area,of at 1292. "An issued in First (five) site unsupported is unreasonable and rights must Amendment be couched in record, disagree I its conclusion that accomplish pin will narrowest terms that (twenty-five the distance limitation from feet pointed objective permitted by constitutional entrance) supported reasonable or public and the essential needs mandate Maj. Op. the record. See at 70-71. President & order.” . v. Comm’rs Carroll Majority Injunction April states that the "was Anne, Princess U.S. 89 S.Ct. ineffectual," utterly appellants (1968). view, my In L.Ed.2d requirement only pickets abide five reducing pickets permitted the number tb man entrance to site each the construction lawfully protest gates peacefully at the remaining and the demonstrators stand restricting construction site addition twenty-five away feet the en- least from pickets al lesser distance limitation would to a Maj. Op. Injunc- trances. at 69. The goal "abat[ing] the servé court's the trial tion, however, only Local directed to [cjonstruction [sjite.” See blockade of the "together representatives, agents, with their 10/9/14, Opinion, Trial Court at 12. There servants, sympathizers, members and all oth- the, record, no basis and the ers on their behalf or in action concert determine, explanation 4/22/14, provides for me to ¶ no April Injunction, them." 2. As stat- hereinabove, any apparently that "there were reasonable ed there is no that the evidence grounds April Injunction applied lower Giant defen- for the court's action.” to the relevant Eagle dants. 652 A.2d at Markets *4 Behrend, Pittsburgh, ap- for Kenneth R. pellant. Sneath, Pittsburgh, appel- for

Henry M. lees. ' BENDER, P.J.E.,

BEFORE: MUSMANNO, JJ. JENKINS MUSMANNO, BY J.: OPINION Rancosky, Administrator Matthew Rancosky DBN1 of the Estate of (“LeAnn”), of the Estate and Executor (collec- (“Martin”)2 Rancosky L. Martin (1) “Rancosky”), from tively appeals 21, summary granting 2012 Order March in favor of judgment on Martin’s claims Company Insurance Washington National (“Conseco”), by merger as successor Company Insurance Conseco Health (“Conseco Health”), formerly known Company Capital American Life Insurance American”);3 (2) Judg- (“Capital 2013, substituted as a his Estate was bonis non. JDe plaintiff. on this lawsuit 2. LeAnn instituted and Martin 2008, Praecipe by filing a December initially purchased insur- a cancer 3.LeAnn summons. LeAnn died on issue a writ American, Capital policy ance in 1992 from substi- her Estate was However, changed Capital American plaintiff. on June Martin died tuted as claim, you on seeking ment bad entered for which are If it benefits. August reasonably favor is not possible give of Conseco. written affirm proof required, March the time We 2012 Order we shall not granting summary judgment deny favor- of reduce the claim for this reason dismissing if proof Conseco and claims. filed as reasonably Martin’s soon as part Judgment possible. any event, vacate in In proof We entered re- August quired given a new must be than no later one remand year plus days faith claim. from date of loss Policyowner legally unless the inca- purchased In pacitated during that time. Policy paid from Conseco Health. LeAnn monthly premium rate $44.00 id.4 Policy. premiums Cancer The Policy The-Cancer contains a suit limita- paid through were automat- clause, tions which provides as follows: $22.00, payroll ic bi-weekly deductions of legal against You cannot take action us employer, made the United under policy: benefits this (“USPS”). Postal Service States (cid:127) 60 days within have you after sent Policy provides lim- certain loss; proof written us *5 diagnosed ited benefits to an insured (cid:127) policy an internal years while the is than cancer more three from the time alia, including, proof effect inter cash giv- benefits written is required be surgical, and payment hospitalization en. treatment Policy

and costs. The Cancer Id claim, requires notice of a as follows: Policy The Cancer contains a Waiver Written notice of claim given must be (“WOP”) provision, pro- Premium which days within 60 after the start of an vides as follows: reasonably insured loss or as soon as Subject to the this policy, conditions of possible. The notice must to us be sent premium payments required will not be our Office or Administrative Policyowner after the is: agent. The in- notice should authorized your elude name and number. policy (cid:127) diagnosed having days cancer Policy, at Date; Cancer or 'more after the Effective and requires los?, Policy proof The Cancer part,

in relevant as follows: (cid:127) disabled due to more than cancer give You must proof, accept- us written 90 consecutive days[5] beginning on us, days able to within 90 after the loss or after the date of diagnosis. its name year, Commencing Health. That same Pol- the Cancer policy converted to Conseco Secure icy family policy, was converted to a Pay Policy, II Family policy Cancer under No. and Martin each became under insured 302-301-261, with an "Effective Oc- Date” of “policyowner.” as a (the Policy”.). tober "Cancer Conse- Policy, at-2. co Capital Health and American were suc- by Washington ceeded National Insurance provision requires 5. Because the WOP However, Company.- parties because the policyowner period to be disabled for

n Washington trial court have referred to days, more than consecutive will refer ¡as Company National Insurance "Conseco” period waiting “90-day period.” to this as the throughout proceedings, these we will do the same. your than or person you been other it has determined that Means After disabled, child, parent, grandparent, spouse, we will Policyowner waive sister, uncle, brother, aunt, period grandchild, premium for the dis- payments or during who: ability, except nephew those the first 90 niece days period. of such (cid:127) state practice licensed art[;] healing added). (footnote Id. at 8 (cid:127) allowed performs services are the Cancer “dis- Pursuant license; and by that abled” (cid:127) performs which benefits services Means that: policy. this provided are (cid:127) months the first 24 after loss Id. at unable, begins you due to can- are cer, all the perform to' substantial age February On your regular material emergency duties room was taken to the due occupation; February On pain. intense abdominal surgery was exploratory performed, months, “disabled” means After that: diagnosed LeAnn was after which (cid:127) unable, cancer, due you are in the ovarian cancer. LeAnn remained you for which job are work 15,2003. until hospital education, qualified reason 11, 2003, April LeAnn contacted training experience; On requested to seek forms (cid:127) working any job you are Policy. On benefits under benefits; pay 12, 2003, Conseco mailed LeAnn (cid:127) care of a under you physi- are May forms. On for the treatment of cancer. cian signed complet- two mailed Conseco *6 Id. at 3. forms, along with supporting ed doc- claim Policy in the Cancer provision The WOP claim umentation. received the disability requires proof follows: supporting forms documentation 13, forms, physician’s a 2003. In May You must state- each send us containing following: that she been “un- ment LeAnn indicated had current occupation” able work [her] (cid:127) diagnosed; the date the cancer was hospital her admission to the on Feb- since (cid:127) disability due cancer be- 4, ruary supporting 2003. The documenta- gan; by operative provided tion included (cid:127) date, any, if expected such dis- undergone, for surgeries she had records ability will end. indicating reports diagnosis pathology her Id.6 cancer, billing III Stage ovarian hospitalizations, multiple Cancer states the term records for sur- “physician” geries medical treatments.7 and related that, Claim Procedures and record indicates dur- Claims The evidence of ("Manual”) waiting provides 90-day period, ing LeAnn had Guideline Manual three care, (1) ways including proof of disability: establish a extensive medical received statement; 4, 15, (2) form; physician's February through February a or (3) surgery performed); policyowner’s physi- (hospitalized, exploratory phone a call 20, 11/26/14, February (port chemotherapy Opinion, Trial cian. See Court at 3 inserted); 25, (first Rancosky’s (citing February Exhibit 75 chemo- and N.T. (office (Breach Trial), 5/7/13, 147-49). treatment); February therapy of Contract initially by payment premium The claim forms submitted extended un- section any not include der the Cancer Policy' only May required completed physi- to be was 2003.10. However, the claim forms cian. each in- Pursuant to a provision Conversion authorization, signed cluded an Policy, payroll- when LeAnn’s “any which authorized medical premium deducted payments stopped' professional, hospital,. or other medical- if June premiums additional were institution, insurance, support organi- care due, required Conseco was provide zation, government agency, insurance LeAnn with required written notice of the company, organization, or other employer premium: person or that has institution infor- mation, knowledge or of [LeAnn] records CONVERSION: If this policy was is- such health” furnish informa- [her] payroll sued ... deduction

tion Conseco. See Claim after at least premium payment you one Form, (unnum- (07/02), at 1 No. CA-458 longer are no payroll member of that bered). group organization, you may elect May

On Conseco made its first continue on an insurance individual basis payment on LeAnn’s claim the amount by remitting your premium through one $3,065.00. May On of our payment standard direct methods. $13,023.00 paid additional on'LeAnn’s premium Notice the required will be claim.8 to you your mailed last known ad- premium dress. Your rate will day

LeAnn’s last at work for .be USPS increased this However, conversion. February she days, unused vacation and sick which ex- n 1; see also id. at 10 status to employment tended June (providing payment direct methods 2003,9 despite the fact that she did not upon deduction). transfer from payroll result, work after 2003. As a Alternatively, provid- the Cancer Policy payroll LeAnn’s last deduction was made due, 24, 2003, ed additional premiums on June On June were if payroll-de- pay any LeAnn’s last Conseco could elect to premium received premium payment by making ducted on the owed from claim deduction *7 to, However, Policy. premium because the payment “[w]hen insured: a claim arrears, payments premium made in paid, any may, were the final unpaid due and visit); 28, February (mammogram); chemotherapy 2003 the maximum treat- amount 11, 19, (sur- through per year by Policy. March 2003 March 2003 ments covered the Cancer lungs, gety hospi- clots in blood remained 9. LeAnn 26, talized); retirement, applied disability had (surgical staples March 2003 tak- 2, 14, out); visit, 2003, June April (emergency application and on en 2003 room her was .d treatment), 8, approve chemotherapy April 2003 10, through April (hospitalized, chemo- 4, 18, Utilizing treatment); inception therapy April 2003 to .as 24, disability, of LeAnn’s the trial (daily testing); April deter- blood that, payroll- mined the time LeAnri’slast through May (hospitalized, chemo- treatment). premium payment deducted therapy received Conseco, extending coverage Can- under the 24, 2003, Policy pay- s cer May 90-day 8.Conseco records indicate these until hospitalizations period waiting expired. ments were made for three had See Trial Court care, 11/26/14, Opinion, and three dates of medical as well as for at 4. signed a WOP discretion, filled out and deducted from the

our be sole on 2003. The Id. payment.” claim form November enti- WOP claim form included section provision in the Con- Despite the notice Statement,” “Physician tled which had not advise provision, version did signed by completed, been one of any premiums were due on the LeAnn that physicians on November following receipt Policy premium pay- completed LeAnn believed that WOP payroll-deducted the final 24,2Ó08. ment on June claim form had submitted to Conseco. been premiums LeAnn also believed her 20, 2003, LeAnn May On called waived, no pre- further had been repre- and discussed WOP with Conseco Policy. miums due were date, Conseco On that same sentative. sent claim form. Conseco’s LeAnn WOP recurred, In May cancer records indicate that sent LeAnn an began another of chemo- she course July form WOP 'claim additional treatment, hospi- therapy wherein she was overnight every three for a talized weeks 31, 2003, July On Conseco received an- chemotherapy session from June July other claim form from dated through April 2005. 25, 2003, seeking an addition- $4,130.00 in al related to her initial costs 28, 2004, On October while LeAnn was hospitalization.11 claim form included receiving ongoing chemotherapy treat- authorization, Leann, signed ments, diagnosed pan- Martin was any physician, medi- “autho’rize[d] licensed However, Martin creatic cancer. pharmacist, practitioner, hospital, cal clin- diagnosis contact his or regarding ic, medically other or related facil- medical submit a claim benefits. federal, local ity, government or state 2005, eighteen In January after months agency, reinsuring company, insurance or payroll- Conseco had received LeAnn’s last employer reporting agency consumer premium payment, deducted dis- having diagno- information available as to that LeAnn’s payroll covered deductions sis, prognosis respect treatment and for the Cancer had On ceased. any physical mental condition and/or January Conseco sent a letter to [LeAnn],' treatment of non-medi- informing payroll-de- her [LeAnn], information give any cal about premium payments stopped such ducted [Conseco].” and all information Form, prevent See Conseco Claim No. order to CA-458 (07/02), 5, 2003, August at 1. On Conseco Policy lapsing, required from she was $1,035.00 paid claim. $1,112.50 premium payment tender a days. respond to within 15 LeAnn did not On 13,, November LeAnn called correspondence. On March status, inquire Conseco to about her WOP *8 a indicating Conseco letter to LeAnn sent and advised that no WOP claim was form “recently that had conducted audit had been received Conseco. LeAnn and policies” “[o]ur cancer records indi- also requested identification insurance Conseco, you type of previously cate that owned this cards from Conseco. thereafter policy, paying premium on or but ceased sent LeAnn another claim form WOP and 24, in identification cards. about 2003. This resulted JUNE physi- 11. This did not a statement section. claim form include cian coverage.” lapsing your physician. Conseco a The claim form instructed inter, Letter, 3/9/2005, provide,' Office” to “Physician’s l.12 alia, diagnosis first and hospi- 15,2005, March LeAnn called On Conse- tal completed confinements.13 The state- inquire status co as of the Cancer ment, signed physicians one LeAnn’s Policy. A representative Conseco advised 27, 2005, on April indicated that LeAnn’s Policy LeAnn that Cancer had lapsed in May cancer recurred 2004. had Howev- 24, of May 2003. LeAnn indicated er, incorrectly the statement indicated that premiums she had been told her initially diagnosed cancer was on diagnosed would be if she with waived was 2, 2003, February and omitted refer- disabled, totally cancer requested and and her ence to initial hospitalization from be Policy Cancer The reinstated. 4, 15, February February 2003 to representative advised LeAnn form also “Physi- claim instructed the form, request a claim a send reacti- cian’s “give disability,” Office” to dates coverage, physician’s a vate statement response, with no In further instruction. stating on letterhead was date she incorrectly the statement indicated that disability diagnosed and her dates. of disability” “July were “dates 12,2005, On June LeAnn sent a 2003 until unknown time.” future form, completed claim medical bills from Conseco did not LeAnn that advise 2004 and and a handwritten letter any problem there request was with her indicating her belief that she was on WOP WOP her claim submission. Oh requesting status'and that"the Cancer'Pol- 18, 2005, July $16,200.00 paid icy In that correspondence, be reinstated. LeAhn’s claim medical she had services 2003,1 LeAnn noted that June spoke “[i]n 2005, despite in 2004 received inform- ato customer service associate about me ing months the Can- four earlier going disability I had told that Policy lapsed cer had May a premium my policy waiver of claim form In My would be out. sent doctor LeAnn’s ovarian can- I filled out the form and it.” returned cer On March Conse- .and returned. On June co received received letter from dated correspondence March restated documenta- wherein she In tion. provi- Statement Loss section WOP contained form, LeAnn indicated that her sion. Attached to the letter was another form, ovarian cancer had completed recurred and that she included begun Physician treatments re- cancer “Cancer section “to Statement” currence on June by Physician’s The claim form be Office” completed submitted by physician. LeAnn included a signed by “Cancer The claim form Physician Statement” section “to com- “Physician’s “give be instructed the Office” by Physician’s pleted disability,” Office” and dates signed no further in- Despite filing Conseco’s decision to terminate 13. The instructions the claim form memo, a Conseco internal indicate that RESERVES THE "CONSECO January acknowledged REQUEST issued in prob- TO ADDITIONALINFOR- RIGHT billing process lems for payroll deduc- ON ANY MATION FOR DETERMI- CLAIM policies, tion and indicated that "Conseco OF NATION BENEFITS.” Conseco Claim working policyholders in an effort to Form, (unnum- (08/04), No. CA-458 policy to remain allow current as valid their bered). Opinion, claims are considered.” Trial Court *9 11/26/14, at 18. 17, 2006, statement, July mailing to On completed The be Conseco.

struetion. 18, the November on Conseco received physicians LeAnn’s signed by one 2006, 16, indicated that LeAnn’s form. The WOP claim form WOP claim March 8, disability” “Physician was Statement” section included “date[] 2006, reoccur- completed by Physician’s cancer “to be Office” “ovarian due to an au- signed by physicians. form included one claim of LeAnn’s rence.” The LeAnn, by which was thorization, signed “Physi- The form directed the WOP claim signed by provide authorization “starting as the cian’s LeAnn’s same Office” 2003. See Conseco disability 25, July cancer,” LeAnn on date due no (un- (06/05), Form, at 3 CA-458 Claim No. completed further instruction. In the numbered). A separate form entitled statement, “Physician’s the. Office” incor- Processing Pur- Claim “Authorization rectly “starting indicated that LeAnn’s dis- LeAnn, signed by was at- poses,” also 21, ability April date due cancer” was form, “author- claim to the tached Additionally, 2003. the WOP claim form physician, medical any licensed authorization, ize[d] by signed included clinic, medical or practitioner, hospital, LeAnn, was as the the same authori- facility, the Veteran’s Ad- medical related 25, signed July zation on LeAnn 2003. ministration, company, insurance the Med- Form, See Waiver of Premium Claim No. Bureau, (MIB), em- Inc. ical Information (01/03), 2.14 CA-4 ployer agency disclose or Government Conseco mailed LeAnn additional claim about personal [LeAnn]” information 3, 24, August August forms 2006 and on on See Authorization for Claim Conseco. 2006, 8, September 2006. On Conseco re- No. Purposes, CIG-HIPAA- Processing signed by WOP claim form ceived another CM-CHIC 09/03. 18, August 2006. LeAnn on The WOP 12, 2006, April In dated correspondence “Physician claim form included a State- claim for LeAnn’s further Conseco denied “to completed by Physi- ment” section be stating benefits, “[y]our CANCER insur- signed by cian’s one Office” on 5-24-03. ance ended There- physicians. The WOP claim form fore, any pay you for cannot benefits “Physician’s provide directed the Office” to submitted.” Conseco Let- you the claims “starting disability date due to ter, 4/12/06, 1. cancer,” no further instruction. by telephone contacted Conseco statement, completed signed by one of again May on August physicians restating her belief that time each incorrectly that LeAnn’s indicated cancer May status. The she on WOP was diagnosed on December first supervi- to a telephone was escalated call The statement also that LeAnn’s indicated sor, Conseco had LeAnn that who advised disability “starting date due cancer” was completed WOP claim never received 27, 2006, March to her chemo due “new form, was not regimen.” to the WOP claim Attached status. WOP authorizations, form two signed were which were the same authoriza- Con- July On contacted signed she tions LeAnn on November advised that had a by phone seco On September form that she would and March completed WOP Form, Additionally, Claim the WOP form indi- claim." Waiver Premium No. right (01/03), Health reserves cates that "Conseco CA-4 request information on additional *10 14, 2006, respond 30, a letter LeAnn’s Conseco to LeAnn November sent receipt 2006, of her acknowledging 20, recent letter. On December Kelso sent filing, that “claim indicating her LeAnn a letter indicating that “we are still in or- processed be reviewed will researching your request require addi- Letter, it Conseco der was received.” Letter, tional time to respond.” Conseco 9/14/06, at 1. 12/20/06, at conducting 1. In such “re- later, search,” file, correspondence week Kelso One in dated reviewed the claim 21, 2006, September denied premium history, benefits, stating LeAnn’s claim further in documents Conseco’s central records de-

LeAnn’s inter alia submitted.” Conseco “[y]our ed On aco sideration your to battle an June bursed March, 2006. policy Through [USPS,] I had sick and annual paid through payroll taken paycheck[,] leave which been every feel doesn’t honor My I am disability [retirement] on November benefits to letter, 5-24-03. my last contract 14, 2003[,] CANCER cancelled battling out[,] form Letter, 11/30/06, 1. should cancer insurance day retirement. wherein her claim you was June in 30, 2006, the claims # I used was in 1992 and their Therefore, which cancer. insurance of work was 02/04/2003. employee be reinstated and you insurance sent error and she approved. My [*] Letter, 9/21/06, at 1. for the claims contracts. until me, your premium denial, requested I I deduction I time went have filled some shouldn’t have Kelso made no company had # coverage my disability coverage submitted sent Conse- believe cannot premiums I twice. I signed recon- noted, reim7 until end- who you last pay has out my I April Policy faulted LeAnn for failing resentations in her insured’s partment. in June of n 4, 2003, payment that LeAnn was not firmed Conseco’s that because was ter that cy lapsed during and annual approved. disability another letter to 1/5/07, at 1. application for disability retirement was cause “the [WOP claim] leave her seek 21, 2003[,]”15 had been had premium responsibility” benefits are has lapsed May reimbursement Instead, On January leave from that last physician Kelso indicated $16,200.00, form absence.” Conseco been reference to LeAnn’s she day paid position stating on gave disability November payments and “the terminated Kelso had eligible WOP be- 90-day work was in [sic] 5, made used accrued sick that wherein he con- 2007, simply that the Cancer error, error, notify notify completed that from date [Cancer begin.” period 2003. Kelso had “this is the Kelso sent the claim indicated until her but us it July 18, went on stopped LeAnn. Letter, daté of before would “if Poli- M16 rep- let- payment Conseco' made no assigned further Compliance Depart- analyst (“Kelso”) ment claim. never Dustin Kelso offered to 15, n Notably, form the WOP claim directs that extended under Office,” completed by.Physician's it is "to be May Using 2003 date disability and there is no evidence provided completed in the WOP first supplied provided by form was date, disability starting form as physician, personnel. opposed to office waiting trigger 90-day period required to premiums expire would not (cid:127)waiver above, payroll-deducted As stated the final July beyond period until a date premium payment, made June *11 of Trade Practices payment violations the Unfair pay premium LeAnn

allow .a 24, May Law from Consumer Protection period cover the that would (“UTPCPL”).19 2003, Complaint the 21, . July was the end of The which first notice that received re- waiting period triggered the Conseco had 90-day the diagnosis. 21, 2004 cancer “accepted” by garding Martin’s disability date April discovery, any After the did close of Conseco Nor Conseco deduct Conseco.. $16,200 On summary judgment. moved for March by LeAnn from premium owed 2012, 21, granted summary it it the trial payment had made her after in on all of deficiency. favor of premium judgment Nor Conseco discovered trial court also tell in Martin’s claims. The Conseco ever LeAnn order judgment in fa- simply granted partial- summary it a premiums, her needed to waive of LeAnn’s claims indicating that she vor Conseco on all physician’s statement February 24, except on for her of contract and bad breach disabled before became n Thereafter, claims. LeAnn’s remain- 2003. ing two claims were bifurcated. 2008, LeAnn sent a In June Conseco jury set for a breach contract claim was indicating that it had discovered letter trial, non-jury a on to be trial followed premium made on overage payments her bad claim. account, refunding and' that it was 14, 2013, trial, following jury May A to her. check in this amount was On $63.95 favor fol- admit- returned a Verdict enclosed with letter. years lowing for it Conseco had it took five to discover ted that determination employee Policy. parties issue. A breached overage damages contractual stipulated if it applied that even the over- stated had post-trial account, $31,144;50. filed age it would were to LeAnn’s' have Motions, amount which the trial court denied. pay insufficient to the full been waiting premium required 90-day for the non-jury A trial on LeAnn’s bad faith 21, period extending April from the 24, 2014, on claim commenced June “accepted” disability by Conseco.17 3, July On on June 2014. concluded the trial court entered Verdict and Mar- On December Rancosky post-trial filed favor. against tin this Conseco.18 Conseco’s instituted action Motions, On which the trial court denied.. Complaint, In their and Martin 1, 2014, contract, faith, fraud, August court entered trial alleged breach Judgment Rancosky on both misrepresentation, negligent Verdicts. negligent su- timely Appeal, duty, filed Notice pervision, fiduciary breach above, 11/26/14, Opinion, at 8. As premiums Court for the noted Cancer date, April "accepted” disability paid. using had been starting LeAnn’s disabili- date for waiting period required trigger 90-day 11/26/14, at ty. Opinion, Trial See Court expire premiums would waiver of LeAnn’s Accordingly, Pol- .Conseco deemed July until icy lapsed May due to have expira- non-payment premiums prior to the brought Martin claims 18. LeAnn and also 90-day waiting July period tion against Insurance Benefit National Coordina- Clifford, However, par- tors and Jack .these prior ties were dismissed are not applied if 17.Conseco maintained parties appeal. this overage premium payment for as a it would have extended the .24, §§ 201-1 to 201-9.3. 19. See 73 P.S. only to Trial June by Pennsylvania [a]ppellate of Mat- ed Concise Statement court-ordered Complained Appeal. [c]ourt decisions[?] ters trial court 3.[Whether t]he erred Rancosky raises the follow- appeal, On granting Motion [Conseco’s] for our ing issues review: Judgment^] Summary and dismiss- July trial court’s [Whether t]he *12 ing the claims of [ ] individual Mar- Finding 2014 Verdiet and that [], tin for breach contract and in violation not acted had Pa.C.S.A, violations of [section] 8371[?] § of 42 8371 is er- ror[,] supported since it is neither Appellant Brief for at 5. evidence, by the nor the of record issue, Rancosky In his first contends Pennsylvania [ajppellate [c]ourt’s court erroneously trial deter interpretations by is meant what mined no bad faith occurred because denying for “a basis reasonable “failed to prove he Conseco had a dis benefíts[?]” . or purpose” a “motive of honest self-inter by A. trial court erred t]he [Whether against or ill-will” LeAnn. for est Brief Con-, finding it for was reasonable (citing at Trial Appellant Opin Court on the deny seco the claim ion, 19). 11/26/14, at Rancosky asserts ,. P]olicy basis that [Cancer that, pursuant prevailing Pennsylvania lapsed[?] and [been] forfeited law, bad is established the in by court B. trial erred [Whether t]he (1) the insurer sured demonstrates finding it for Con- was reasonable for denying lacked reasonable basis ben place above seco to its interests (2) or policy; under and knew efits Martin?] those [LeAnn recklessly disregarded its lack of a reason C. trial court t]he erred [Whether denying basis in the claim. Brief for able finding investigation Consecof’s] (citing Terletsky at v. Appellant Prudential reasonable[,] per- since it was op. Pr Cas. Ins. (cid:127) honest, objective formed in an (1994)). Pa.Super. 649 A.2d intelligent manner[?] Rancosky trial claims that the court erred D. court [Whether t]he trial erred purpose” that a by determining “dishonest 1 failing [Conseco’s] to consider or or “motive self-interest ill-will” light

conduct in the standards for a finding third element of bad required Unfair contained in the Insurance faith, Rancosky failed to meet [“UIPA”], 40 Practices Act P.S. proof. this standard of erroneous Brief 1171;5(a)[?] [§] Rancosky Appellant argues that 31... a “dishonest or “motive of self- purpose” court t]he E. trial erred [Whether by finding merely probative not com- interest or Conseco did ill-will” faith, of the test for prong mit insurance bad under the second § through Terletsky. Pa.C.S.A. its ac- Ap as identified in Brief creating a reasonable ex- tions pellant (citing v. Greene United coverage[,] Ass’n, then pectation 1178, 1190-91 Auto. Servs. denying coveragef?] Rancosky (Pa.Super.2007)). contends at Conseco’s im looking rather than court erred [Whether t]he trial proper conduct- toward con- failing [Conseco’s] consider erroneously specific court evi during looked toward duct [LeAnn] viola- dence of Conseco’s self-interest ill-will. pendency litigation[,] of this n 8371[,] interpret- Appellant tion of Brief [section] (1) the amount nonjury in a case is limit- Award interest review Our claim from the claim was date the findings of the trial ed to whether in an amount made the insured competent supported court evi- are equal prime of interest to the rate trial court com- whether the dence and plus 3%. in the of law. application mitted error (2) against punitive damages findings the court’s Award grant We must insurer. weight and effect as fact the same and, accordingly, jury (3) attorney verdict of costs court fees Assess only nonjury if verdict against disturb the insurer. findings are unsupported by court’s § 42 Pa.C.S.A. 8371. competent commit- evidence Pennsylvania legislature *13 legal that affected the outcome ted error faith, not of bad as provide a definition of the It is not role of trial. the an 8371, nor in section did it that term is used pass credibility on the appellate court an set forth the manner insured which witnesses; of hence we will not substi- Supreme prove our must bad faith. While of judgment tute our the issues, yet has not addressed these Court Thus, apply test we the is fact[-]finder. that, to succeed on a this Court has ruled

not we would have reached the whether claim, present the must bad insured presented, on the same result evidence convincing satisfy evidence a clear rather, after due consideration of but (1) part the did not two test: insurer have the which the trial court evidence found denying reasonable basis benefits a credible, the trial court whether could (2) the insurer policy, and the knew under reasonably have reached its conclusion. disregarded its lack of recklessly of or denying the reasonable basis claim. Exchange, Hollock v. Erie Ins. 842 A.2d Terletsky, (en banc) (ci 649 A.2d 688. “There a (Pa.Super.2004) 413-14 requisite culpability omitted). level of associated tations negli Merely a of bad finding faith. of the cornerstone Ranee- Because conduct, however harmful to the in gent sky’s first issue is court insured, recognized by of terests application in the of committed law error Pennsylvania categorically to be courts be Rancosky to a requiring prove “dishon required showing for a low threshold purpose” or “motive of est self-interest or Greene, of bad faith.” 936 A.2d at 1189. ill-will” in bad faith on order establish are fact specific Bad faith claims de Conseco, part of this issue raises a of conduct insurer vis a pend question Accordingly, of law. as with all Ex v. Erie Ins. vis insured. Condio law, of questions of our standard review is (Pa.Su change, 1136, 1143 899 A.2d novo, scope de our of is plena review must per.2006). The fact-finder consider Greene, ry. at 1187. See A.2d “all of the evidence available” to determine “objec whether the insurer’s conduct governed bad faith actions are Insurance intelligent tive and the circum under § provides Pa.C.S.A. Berg v. Nationwide Mut. Ins. stances.” follows: (Pa.Super.2012) A.3d arising In an an action under insurance (citations omitted). if court that the policy, finds insurer purpose” bad the in- or has acted in toward A “dishonest “motive sured, may ill not a all of or will” is the court take of self-interest third finding for a faith. required following element actions: Greene, 1191; a purpose see also Nordi dishonest or a 936 A.2d motive Inc., Plan Keystone against v. Health West or ill-will As self-interest LeAnn. (Pa.Super.2010). above, A “motive A.2d a purpose noted dishonest or mo ill self-interest or will” be consid or is probative tive ill-will self-interest determining prong ered second of the second test prong for bad faith, ia, the test for bad whether faith, than prong. rather first recklessly knowingly disregard insurer Greene, 1191; Nordi, 936 A.2d at see also deny ed its lack a reasonable basis The trial court could Greene, ing a claim. 936 A.2d at 1190. have considered whether Conseco had purpose dishonest or a motive Here, self-inter court the trial determined or ill-will unless it had est first determined Rancosky “failed show clear that Conseco lacked reasonable basis for convincing evidence [Conseco]- denying benefits to LeAnn denying have reasonable basis bene- under the Can However, Policy. fits under the cer [to LeAnn] the trial [C]ancer [P]oli- because Verdict, 7/3/14, (unnumbered). cy.” at 1 no determination, such made its con Thus, judgment trial court entered sideration a dishonest purpose or mo favor of on its based determina- tive was improp self-interest ill-will Rancosky satisfy tion that failed-to Accordingly, er. conclude the trial *14 of for prong the test bad faith. How- as a court erred of by using law matter first ever, trial court to appears the have applicable to prong standards the second conclusion, part, reached this at least in test for- of the bad faith infits -determina on its based determination -“[Ranco- of Rancosky-had tion whether the satisfied sky] prove failed to that Conseco had a of prong for test bad faith. See first purpose” through dishonest “evidence of Greene, 1191; Nordi, 936 A.2d at see also . or against motive of ill-will 5 self-interest. 38 at 11/26/14, Opinion, Trial Court [LeAnn].” 19; also 14-15 (citing, see id. at Moreover, after consideration due support determination, Pennsylvania of its competent record,20 of the of evidence defining case law bad faith as conduct that the conclude sup evidence does not importing purpose” a “dishonest and trial port court’s determination duty “through breach of a known some a Conseco had deny reasonable basis for ill-will”); Verdict, or motive of self-interest ing benefits' LeAnn. See Trial Court 7/3/14, (unnumbered) 1 (citing, sup- 11/26/14, Opinion, at 19. determination, of port Pennsylvania its faith defining case law bad as “conduct and, LeAnn was insured supporting] purpose dishonest and therefore, heightened good duty faith duty through means breach of contract imposed on ih this first-party ill-will.”). some motive self-interest claim because of special relationship insured, between the insurer and its We conclude that the trial ver- court’s very faulty nature dict is based its erroneous insurance contract. deter- Romano v. Rancosky mination that See Nationwide Mut. Fire Ins. failed establish Co., 1228, 1231 Pa.Super. prong of the test 646 A.2d first (1994) prove (holding he an because failed that Conseco act insurer must Hollock, judge judge 20. The' trial in this case found certain will not be disturbed. witnesses to be more credible than others. 842 A.2d at 414. Thus, credibility determinations investigative practices); O’Don good toward insurer’s the “utmost faith” Co., insured). ex Mitro v. Allstate Ins. nell rel. (same). (Pa.Super.1999) A.2d insurers expect that their Individuals also evasion Bad conduct includes fairly evalu- properly will treat them bargain, diligence spirit of the lack of they A any may ate make. off, rendering of im slacking willful alone, must its merits be evaluated performance, a power abuse of perfect particular by examining the situation terms, specify and interference recovery is injury party’s cooperate the other failure sought. company An insurance Har v. performance. See Zimmerman considerations, look its own economic leysville Ins. A.2d Mut. potential liability, to limit its seek Terletsky, 649 (Pa.Super.2004); see also operate designed to “send a a fashion part on the (defining bad faith A.2d Rather, it com- message.” duty has a “frivolous or unfound insurer as fair pensate its insureds value policy”). pay proceeds ed refusal injuries. pay- their make Individuals ments to be in- to insurance carriers Here, provision the WOP sured in the event is needed. requires a determination responsibility It is the insurers to “disabled,” “Af policyowner as follows: fairly provide treat their insureds policy- it has determined ter been just claims compensation covered disabled, premium we will waive owner is damages based on the actual suffered. disability....” payments period for the Insurers do terrible disservice their Poli at While the Cancer they fail to each insuréds evaluate such cy specify does not who to make individual ease in terms of the situation determination, ultimately re Conseco was presented and the individual affected. determination, making that sponsible for *15 Co,, ensuring thát such determination Bonenberger v. Mut. Ins. Nationwide accurately, pursuant (Pa.Super.2002). diligently A.2d made 791 382 good to into the facts. investigation a 8371 is restricted Section to Condio, 1142; A.2d at see also See 899 denying an faith in a claim. insurer’s bad Mohney v. Ins. American General Life Condio, (holding A.2d at 1142 that See 899 Co., 116 1135 (Pa.Super.2015) A.3d encompasses the term “bad faith” a wide (holding required to insurer was the conduct). Indeed, variety objectionable sufficiently an thor investigation conduct “the language broad 8371 was [s]ection foun to a ough provide it with reasonable designed remedy all instances of to bad actions); Bonenberger, for its 791 dation Hollock, by an 842 faith conduct insurer.” (holding that is re A.2d at 382 the “[i]t added). Implicit A.2d 415 in (emphasis to in sponsibility their of insurers treat requirement section 8371 the the provide just compensa fairly sureds investigate prior insurer claims properly to actual tion for covered claims baáed the refusing pay proceeds of the policy the . suffered.”) damages to its Bombar Ins. insured. West Am. v. Co., its claim (Pa.Super.2007). premised 92 Ac denial 932 A.2d on the cordingly, faith conduct includes lack benefits disability provided “Physi- good into the investigation the facts. 1142; Condio, November See see also cian included 899 A.2d at Statement” Hollock, Although form. (stating that- WOP claim Policy re- provisions of the Cancer action for also to the WOP bad faith extend USPS, “physician’s position of a quire submission with the and to statement,” Policy the Cancer does further determine shé first when became “physician’s perform Howev- unable to define statement.”21 such duties.22 er, Policy “physician” a the Cancer defines Having given been no instruction what (1) person as a who licensed the state regarding soever defini (2) art; healing performs practice “disabled,” “Physi tions the' term' which are allowed services license cian’s Office” was any ‘free attribute provided which benefits are potential definition to the term “disabled” Policy. See Cancer at 3. completing physician’s, when state Notably, the other claim forms WOP and forms, including ment LeAnn’s claim Conseco, provided' by which include a occupation definition unrelated to her section, “physician’s statement” are to be Thus, qualifications. improperly (cid:127) Office,” by the completed “Physician’s delegated to “Physician’s Office” the Thus, by “physician.” rather than while responsibility making a determination provisions the WOP of the Cancer Policy , to when first became “dis a licensed require physician provide a abled,” providing without the essential cri containing statement “the date disability set Policy— teria —as in the Cancer forth began,” due cancer forms claim to be in making used this determination. provided by “Physi- Conseco direct Hollock Exchange, v. Erie Ins. 54 Pa. provide cian’s Office” to this crucial infor- (Com.Pl.2002), D. & C.4th af - . mation. (en firmed, (Pa.Super.2004) 842 A.2d 409

Moreover, banc) occupation-relat- despite (holding an insurer’s investiga “disability’ ed definitions set forth‘in tion can inadequate be it relies on a Policy,' provided physician’s nb determining without report explanation forms that physician complete whether the has un “disability” term solely relates derstanding occupation); of the insured’s ability perform insured’s his or oc- also see Greco v. Paul Revere Life Indeed, *5-6, cupational duties. none of Ins. WL 95717 (E.D.Pa. provided forms Dist. U.S. LEXIS 110 at *15-17 1999) (wherein physician’s included a state- the district court held that ment, explained “Physician’s that the upon physician’s Of- the insurer’s reliance *16 was initially required fice” to identify that was not the determination the insured ' disabled, “substantial and pro- duties” was not physician material the form, Notably, provision the appears WOP of the WOP claim form or claim other requires Policy merely pro- the insured completed by "Physi- been the to-have same "physician's vide statement.” Nowhere in personnel worldng cian’s Office” in the same provision WOP of the Cancer the does office. specify only type "physician’s it that the statement" that can used is one be that is Nor did of Conseco’s claim forms ad- form, in opposed a WOP claim included to that, "Physician’s vise the Office” after the type one included in a another claim form (i.e., first 24 months LeAnn’s "loss” after Indeed, by supplied "Physician Conseco. the 4, 2005), February required they were to Statement” section contained in WOP the identify "qualifications,”' "by her reason of virtually claim forms seeks the same informa- education, experience,” training or and to requested Physician as is tion in "Cancer thereafter determine whether she was unable section in Statement” contained the other perform any job quali- to she for which Moreover, provided by forms claim Conseco. fied. physician each the four statements com- pleted by physicians, LeAnn’s whether in a disability. should of of LeAnn’s So too policy correct definition with the

vided to complete not have a un- attached initial did documentation “disability,” forms, that, occupation, during insured’s which evidenced derstanding 90-day period, spent important waiting familiar with the she and was not aspects of the days hospital involved some of 26 in the functions total under occupation, provided evidence insured’s numerous other medical treatments went However, fact-finder could determine from which a sessions. chemotherapy it in bad faith when investigation. insurer acted Conseco no such conducted claim).23 insured’s payments Rather, ceased merely “accepted” April Conseco the com- we conclude Accordingly, starting 2003 as date physician’s received pleted statements disability,25thereby permitting Conseco to indicate when LeAnn did position that the Cancer maintain Poli cancer, “unable, to first became due pre cy lapsed non-payment had due to, material the substantial and perform all expiration prior miums of the 90- and, regular occupation,” of [her] duties period. day waiting therefore, provide with a Additionally, given the extensive docu- determining when LeAnn proper basis mentation medical records Conse- pursuant first became “disabled” processed co received in order ap- Policy. terms LeAnn, prove payments Conseco was informed Notably, that some recognized should have claim, outset of that she at the physi- information contained the four “disabled,” as that term is de- had been statements had received was cian’s it in- than more fined (ie., first diag- correct that LeAnn was days first hospital- from her 90 consecutive with ovarian cancer on December nosed ini- ization 2003), thereby rendering other infor- forms, signed by May her on tial claim suspect. mation therein as contained Conseco that she been advised Condio, (holding 899 A.2d at if occupa- current [her] “unable work that discredits the , evidence arises insur- 90-day waiting throughout peri- tion” basis, duty er’s insurer’s reasonable od, expired May have would good dealing requires and fair 2003.24 Hollock, its position); reconsider see also (noting 842 A.2d at the trial court’s subsequent receipt of differ dates, the insurer acted in determination ing which indicated later disability on, alia, its disability, faith based inter failure start of LeAnn’s dates for the value of the to under re-evaluate the insured’s prompted should have claim, despite having investigation starting into the received take an several application for is guilty bound federal in an insurance Although this Court is not tion law, interpreting Pennsylvania opinions may be fines subject crime of a *17 persuasive may cases as consider federal prison.” in Conseco confinement Claim v. TNT authority. (unnum- Enters. Form, See (07/02), Cambria-Stoltz 1 No. CA-458 at Invs., (Pa.Super.2000). A.2d bered). complet- of Notably, each the claim forms 25.By "accept” the time Conseco decided to 6,May signed ed starting 2003 as date of LeAnn’s following: Any “WARNING: included the (i.e., disability, dates it had received two other presents person knowingly a false or who 2003) July for 2003 and payment for of a loss or fraudulent claim disability. start LeAnn’s knowingly presents false informa- benefit or cancer, ovarian day should have last she pieces which worked at information USPS, had, fact, -or value). whether she in to used caused it re-evaluate-the annual and sick leave her payroll extend to or provided no reasonable ra Hollock, to status June See explanation delay for its tional investi A.2d at (noting 419-20 court’s gating claim. Trial Court LeAnn’s insurer, determination that the had acted 11/26/14, (concluding at 19 that Opinion, alia, in bad by, refusing inter to entirely begin too to long “Conseco waited contact the to employer insured’s deter- an the number investigation[,] given such mine the inability of her to extent com- frequency of [LeAnn’s] communica tasks). plete assigned Nor did Conseco regarding company tions her contact Security the Social Administration provision”). The record reflects that WOP to determine the for basis its award of any to conduct purport LeAnn, disability retirement benefits to investigation regarding LeAnn’s claim un date such award. til it recon request received LeAnn’s Nor any did Conseco contact LeAnn’s eighteen sideration December physicians to determine when LeAnn first months it had first after conflict received became perform unable to the “substantial ing regarding starting information position and material duties” her time, By that disability. LeAnn’s date Mohney, USPS. See 116 A.3d at 1135 eight Conseco had received authorizations (holding investigation that the insurer’s LeAnn, signed by some under threat of not sufficiently thorough to obtain the penalties, permitted each criminal of which necessary regarding information in- employ to physicians, contact her work, noting sured’s ability er, entity other individual insurer attempt no to contact made possess might regarding information physician clarifying to obtain insured’s in- “unable, when date she due to first became formation, and terminated insured’s cancer, perform all the-substantial obtaining independent benefits without regular occupa material duties of [her] examination); medical see also Mineo v. However, despite requiring tion.” that Geico, *6, *8, WL 3450820 sign authorizations,26 Conse- these *15, Dist. U.S. LEXIS 95686 at *22 co never bothered use them obtain (W.D.Pa.2014) (denying the mo- insurer’s information needed order to partial summary judgment tion on the make an as to the accurate determination faith, insured’s holding starting disability.27 company the insurance must conduct Indeed, finally undertook “meaningful investigation,” claim, investigate interview, December an in-person include examina- 2006, Conseco em- oath, did not contact LeAnn’s authorizations, tion under medical USPS, ployer, examinations, determine the “substan- independent medical and/or posi- noting tial and material duties” insurer “did at- tempt any diagnosed foregoing.”); tion the time she was of the Bonenber- promptly, previously, telephone As or in noted Conseco also whether via writ- re- rights peatedly request ing, upon reserved addi- and it of [the relied the terms Can- regarding 11/26/14, information tional claim. P]olicy.” Opinion, cer Trial Court However, actions, alone, at 19. these were supported The trial its determination satisfy duty good insufficient deny- that Conseco reasonable basis had a dealing faith and fair ing by stating LeAnn's claim that that “Conse- *18 always requests respond co did to [LeAnn’s] deny basis to LeAnn (noting lacked a reasonable that the A.2d at 381 trial ger, 791 Policy. in Conse- the insurer acted the Cancer that' benefits under determined alia, it, disregarded inter duty good when co a bad faith owed records, conducted medical insured’s dealing, the fair failed to statuto- but fulfill examination, no'independent medical to ry obligations contractual her. evaluation based no reasonable made to finally When investi- undertook presentment). December, insured’s the gate claim in LeAnn’s request receipt for Conseco, Kelso, following its of her Rather, merely through file, reconsideration, con- claim file Conseco’s claim reviewed in history, conflicting regarding and documents LeAnn’s premium facts tained ' department. central records disability. Cónséco’s insurer date When (Bad Trial), 6/27/13, 235- N.T. Faith at facts that conflicting are presented words, Kelso, 6/26/13, 42; In other coverage, the issue of the in- material-to conducting investigation in Conseco’s or, here, merely first surer not select claim, response in to LeAnn’s albeit -disputed “accept,” singular passively a reconsideration, request sim- for fact, provides the insurer a conflicting the limited ply-reviewed Rather, coverage. deny basis to the insur- in id. records. See information Conseco’s a actively meaningful er must undertake to obtain further made Kelso no effort investigation to accurate obtain informa- discrepancies resolve information upon coverage inquiry. tion bearing therein, simply presented reaffirmed a Conseco failed Because undertake prior based denial investigation as to the meaningful date 21,2003 provid- disability on April “unable, first due became “Physician Statement” contained ed cancer, perform all the substantial and ‘23, 2003 WOP the November regular occupa- -duties [her] material (cid:127) 1/5/07, 1; See Conseco Letter form.28 tion,” being with con- despite presented Mohney, see also 1135-36 this crucial regarding information flicting investigation (holding that insurer’s fact, it basis con- lacked reasonable objective, nor was neither honest because was disabled until clude that LeAnn not adjuster on infor- solely the claims focused and, -21, 2003, hence, not entitled claim, supported denial mation the' WOP. ignoring sup- information while decision). ported contrary Had Conseco Because sole basis into meaningful investigation conducted court’s verdict on starting disability, it date of Rancosky against was failed have that she had-been would determined of the test prong the first establish than due to cancer more “disabled (ie., lacked a that Conseco bad faith rea- days,”' beginning consecutive denying benefits sonable basis 4, 2003, and was entitled to the that she Policy), we LeAnn under the Cancer need provided by the Poli- benefit WOP whether the evidence rec- determine cy. regarding ord the sec- supports finding (iethat knew of prong ond reason, For this conclude recklessly disregarded its reason- lack clearly competent evidence record LeAnn). denying able basis benefits convincingly established physician provided disability previously, As we conclude that dates noted rely statements. for Conseco to reasonable *19 This Terletsky, faith conduct good See 649 A.2d 688.29 bad includes lack of issue must be investigation). Additionally, determined faith a refusal upon remand. to a coverage denial of reconsider based on separate is a indepen- new evidence and claim, to LeAnn’s faith regard 'With bad Condio, injury dent the insured. See acknowledge that Conseco contends we 899 A.2d at if (holding evidence two-year her claim is barred that arises discredits the that insurer’s reason- applicable statute of to bad limitations claim, able a denying basis the insur- for Appellee actions.30 at 37- faith Brief duty good dealing er’s fair However, and 43.31 conclude that LeAnn’s we requires it to position reconsider its faith claim is bad not time-barred. act accordingly, and-noting the section Generally, for purposes ap good duty is ongoing an vital limitations, plying statute a the. obligation during management the entire plaintiff injured. accrues when is See claim). of the The statute of limitations Adamski v. Ins. Allstate 738 A.2d injuries begins run, such in the first 1042 (Pa.Super.1999). In the context instance, when the insurer communicates claim, an re continuing insurance a inadequate to the insured the results of its denial con peated merely a investigation, instance, the latter injury tinuation of the caused initial insurer in- communicates denial, inju not and does constitute a new sured refusal consider the new evi- ry triggers beginning of a new dence that discredits the basis for insurer’s period. (holding limitations id. See at 1042 Adamski, its claim denial. See 738 A.2d at separate that the initial insured continuing provide refusals to cover faith). age into distinct acts Here, when Conseco first undertook However, investigation regarding conduct an impor there an LeAnn’s claim in December of it was tant distinction between act initial presented conflicting information re- alleged bad faith conduct and later inde garding starting LeAnn’s dis- pendent separate acts of such conduct. ability, ultimately provided a fact which plaintiff id. at 1040. alleges When See sole denial of subsequent basis separately in actionable faith, Despite repre- claim. stance of bad distinct from and unre sentation in her initial lated to denial of claim forms she coverage, the initial period begins new limitations been unable work to run from since ’ the later act faith. An Conseco had presented of bad See id. been inadequate conflicting investigation separate is a evidence' as to whether independent injury beyond February to work insured. continued Romano, 2003, including payroll at 1232 (holding A.2d continued 29. Because we that Conseco lacked raised this issue in a Motion for conclude 31.Conseco deny benefits to during reasonable basis directed verdict the bad faith trial. under the raised as issue The trial court took the matter advise- under Rancosky’s need address sub-issues at ment, never but ruled on the Motion. In- through l.A. l.E. stead, the trial court Verdict entered a favor of on LeAnn’s bad faith claim. Continental, 30. See Ash v. (Pa.Super.2004) (holding bad-faith subject claims under section 8371 are limitations). two-year statute

100 2003, 14, for through of June and the determine the basis its award dis- deductions LeAnn, ability to and disability provided in the retirement benefits differing dates the date of such award. Conseco on such further physician’s statements. Based to information, treating contact of LeAnn’s failed un- conflicting Conseco when to LeAnn first claim, physicians determine when LeAnn’s it investigate dertook to unable, cancer, became her ovarian due such required investigation to conduct was and perform “substantial material faith, accurately in order deter- good in position of duties” her USPS. starting date LeAnn’s disabili- mine Condio, A.2d at ty. 899 1142. See meaningful If had conducted investigation claim or under- LeAnn’s Moreover, 30, her November 2006 in to “research” new information taken Conseco, letter, LeAnn advised for by by contacting supplied such as time, that, although her last day of first USPS, Administration, Security the Social 4, 2003, February her work was automatic treating physicians, LeAnn’s payroll had continued until deductions had, in would have determined that LeAnn 14, 2003, because she used her ac- June fact, cancer, per- due to been “unable from February sick annual leave crued form all the duties substantial material 14, 2003, 2003, 4, until when her June occupation” regular since Febru- [her] disability application for retirement status 4, 2003, and she on ary had remained approved.32 This new information was dis- beyond payroll the USPS date credited basis the denial Conseco’s using her sick and leave accrued annual claim, premised was LeAnn’s 14, 2003, application until June when her 21, “acceptance” Conseco’s disability ap- retirement status was disability provided the No- Further, had Conseco conducted proved. 18, claim vember 2003 WOP As form. good investigation faith above, good duty noted faith claim, it pre- determined that would have obligation ongoing during an vital paid miums had been the Cancer claim, management of LeAnn’s entire throughout 90-day waiting applicable duty required such reconsider period extending from LeAnn’s true dis- accordingly. act position its id. at date, ability February was entitled WOP benefit As noted when Conseco previously, first Policy. provided investigate LeAnn’s undertook to December of it failed contact Conseco’s failure to conduct meaningful investigation USPS determine “substantial and position material duties” of to do so in undertook December diagnosed with time she was ovarian can- to reconsider refusal its deni cer, USPS, day worked at coverage the last she new al of based informa fact, had, provided whether she used annual and tion LeAnn in her November letter, payroll sick her leave to extend status to new injuries constituted Romano, also June con- 2003. Conseco failed to LeAnn. See A.2d Security (holding tact the Administration to faith Social that bad conduct includes Although LeAnn advised Conseco her sick and until used 2003, annual leave June initial she claim forms that "had been "un- application disability or that her occupation” to work in able current from approved on retirement status was June 6, 2003, May until previously was not advised that LeAnn had investigation); on May- see also ended Id. good lack that, Condio, (holding if at 84. The A.2d at Dissent also asserts to the that discredits the insur extent arises asserts evidence claim, claim based on denying lapse reasonable basis Conseco’s decision to er’s duty good fair period the insurer’s faith and the limitations *21 its for dealing requires posi began it to such to run on reconsider “either Indeed, accordingly). March tion and act these when Conseco first advised injuries LeAnn subsequent sepa P]oliey constitute that Cancer [the faith, September 21, 2006, rately lapsed, actionable instance of dis on bad to ini request tinct from and unrelated' Conseco denied LeAnn’s for WOP monetary to LeAnn tial denial of benefits and advised that had ended 24,'2003.” lapse Policy. May or its to on Id. decision Adamski, Thus, A.2d at See However, the Dissent bases conclu- its period began to run on new limitations sion on Conseco’s monetary denial of bene- January when Conseco communi fits to decision to lapse its (1) to the results of its cated LeAnn inade considering without (2) investigation; and refusal to quate its based, for claim bad faith on Conseco’s lack provided consider the new evidence she good investigation. As noted faith for basis its discredited Conseco’s de above, a claim .for bad faith be based coverage. (holding nial See id. that a on investigative practices. an. insurer’s . period begins new limitations to run from Romano, 646 (holding A.2d at 1232 faith). Accordingly, later acts bad faith bad conduct includes lack of claim, LeAnn’s bad faith commenced on investigation); Condio, good faith also see 22, 2008, is not December time-barred.33 that, at 1142 (holding if evidence disagrees We note that the Dissent arises that discredits the insurer’s reason- conclusion, claim, for denying our and asserts that LeAnn’s able basis the insur- duty faith Op. good dealing bad claim is time-barred. See er’s faith fair requires Dissent position 82-85. The asserts reconsider its accordingly, act noting extent that LeAnn asserts a bad faith that the section an, faith good duty ongoing claim based Conseco’s denial mone- vital tary benefits, period obligation during the limitations for management the entire claim). began declining acknowledge such claim to run on In first tenets of faith Pennsylvania’s when Conseco advised LeAnn that it these bad law,34 any could not to her the Dissent has pay benefits because failed acknowl- inadequate Although the cases an contained a none those involved clause, operate suit such limitations clauses investigation, request a, initial nor for recon- under, arising limit insured’s claims sideration infor- based new an.insured policy, as a breach of contract claim. such mation that for discredited the insurer's basis However, apply not suit limitations clauses do of, Further, denial the claim. the Dissent's claims because bad faith such claims do upon Harleysville reliance Jones Ins. v. Mut. not contract. arise under insurance Se Co., 900 A.2d 855 (Pa.Super.20Q6) tenuous. e March Paradise Mut. Ins. 435 Pa.Su v. inadequate Jones did an initial involve (1994) per. (holding A.2d Moreover, investigation by the to the insurer. brought an insured’s claim bad faith request extent Jones recon- involved pursuant independent section 8371 is of the sideration, prior Jones was one week decided claim). underlying of the contract resolution and, hence, to Condio of the lacked benefit Further, analysis. Condio Court’s while the Dissent federal 34. While the cites several dis- support position, requested trict court cases insured Jones that the insurer as further of bad faith. faith based on Manual evidence edge for bad LeAnn’s claims investigation, or iden- at 65. good lack Id. date(s) which such claims ac- tify Here, Rancosky not raise this did Thus, by our conclusion crued. abide during time the bad issue before is not that LeAnn’s time- bad faith Indeed, Rancosky raise trial. barred. of the this issue until after the conclusion issue, Rancosky con his secohd In trial in a Motion. In bad faith post-verdict have con the trial court should tends that appellate preserve order issue during the Conseco’s conduct bad sidered timely party must make purposes, the of its faith trial further evidence objection to ensure specific at 61-65. Ran- faith. Brief Appellant correct opportunity trial court has *22 cosky *23 time frames. summary granted judgment court that ], Here, scope plenary., our of

[ review is diagnosed pan Martin was clear; standard of review is we will re- creatic cancer on October 2004. Five verse the order of months later on only the trial court March retroactively the court when committed an error of terminated the Cancer Poli to cy. Due the fact that both Summary law or abused discretion. Martin and cancer, judgment appropriate only battling may LeAnn were not when the possible” have been clearly “reasonably record for shows Mar that there no to tin provide of notice of his issue fact and written genuine material to moving party days to Conseco within 60 or written judgment the is entitled days. Moreover, proof of loss if reviewing as a matter of within 90 law. The it was not “reasonably possible” for Mar light the must view record the most .in to provide tin nonmoving prior favorable to the such notice to March party and not" all Martin have resolve doubts as to the existence of been re to quired provide a of of his claim genuine against issue fact notice material Conseco, given moving decision to party, dnly the facts ret the roactively so the are clear that minds terminate on reasonable could not date. See Arlotte v. Nat. Liberty differ cari a trial court properly en- Co., summary judgment. Ins. 312 Pa. A. ter (1933) (holding will insurer not “[a]n U.S., Kvaerner Metals Div. Kvaerner permitted be advantage take the Inc. v. Commercial Ins. Union perform failure insured condi (2006) (inter Pa. 908 A.2d 895-96 precedent tion in policy, contained omitted). nal citations where the insurer itself is the cause Here, condition.”); the trial court Martin’s failure to perform dismissed see against Am., claims Conseco on the basis also Slater v. Gen. Cas. Co. provided (1942) he “never (holding written Pa. [Conseco] that, following notice of claim or written of loss proof as insurer’s cancellation of 1, 2014, solely August it relates to required insured was policy, faith, claim for bad insurer of lawsuit filed LeAnn’s remand inform the for him, provi- to the for a trial on LeAnn’s claim pursuant notice new bad against noting that the insured faith.36 policy, sions thing.”). a vain to do required

was “not Judgment affirmed. vacated in Order However, Rancosky failed to identi- has . part. proceed- for further Case remanded evidence, opposition raised fy any LeAnn’s faith claim. ings on bad Jurisdic- Summary Judgment, Conseco’s Motion relinquished. tion “reasonably demonstrating it was provide Martin to notice BENDER,

possible” P.J.E., joins the opinion. retroactively ter- Conseco before JENKINS, J., concurring files a Pa¡R.C.P. Policy. See minated dissenting opinion. oppose in order to (providing 1035.3 judgment, ad- summary motion for AND DISSENTING CONCURRING upon may not rest mere alle- party verse JENKINS, BY J.: OPINION pleadings but gations or denials majority’s I concur with decision more issues of one or fact identify must entry summary judgment affirm the in the contro- record arising from evidence favor of Conseco1 on Martin’s claims. I support of the cited verting the evidence majority’s respectfully from de- dissent motion, identify in the record evidence vacate judgment cision to essential the cause establishing the facts claims and new remand action). Rancosky Because has failed claim for bad under Pa. evidence, opposi- presented identify view, my § In C.S. Summary tion Motion to Conseco’s Pennsyl- faith claim is under time-barred “reasonably pos- it was not Judgment, that two-year statute limitations for vania’s *24 in com- provide notice sible” for Martin faith, § 42 bad Pa.C.S. of the Poli- pliance the terms in majority 30 of contends footnote The cy, has to demonstrate failed Rancosky opinion its waived the statute Conseco genuine he issue of appeal raised failing limitations issue to raise in Thus, in the trial court. material fact post-verdict I am constrained to motions. light favor- record in the most viewing the disagree. Rancosky, nonmoving party, as the able to the trial court conclude cannot trial, during the close of evidence At its law abused committed an error for Conseco moved a directed verdict summary granting judgment in discretion faith claim based on the stat- LeAnn’s bad dismissing in Mar- favor N.T., 6/27/14, of limitations. ute 168-72. tin’s claims. trial court took the motion for The direct- Therefore, Id. at we affirm the trial court’s ed verdict under advisement. trial, trial 21, granting Subsequent the court entered 2012 Order March in Conseco on the summary judgment and a decision favor of mer- Motion for dis- its, finding present that LeAnn failed to claims. We also vacate missing Martin’s convincing Judgment clear and evidence bad faith. part court’s entered the trial 2014, 1, August 1. I entered on use the same shorthand references to the judgment 36. The jury’s majority opinion. the verdict the breach parties as in the it relates to trial, is before us and remains not contract our herein. unaffected determination

105 Verdict, 7/3/14, full trial extent of harm is 1-2. court did known when action complaint arises.” Id. statute of limitations issue. “Whether address the timely is period filed within the limitations winner, As the could not verdict ais matter of law1 the court deter- post-verdict objecting file motions Indus., mine.” Crouse Cyclops v. 560 Pa. trial court’s statute failure decide 394, (2000). 745 A.2d 611 “Once a Labe, limitations 352 issue. DeFazio v. cause action has pre- accrued (1986) 414 Pa.Super. 507 A.2d period run, statutory scribed. has an- in- (“[because] directing is the judgment n.o.v. jured party bringing is from barred his losing of a party, verdict favor of Checcio, cause action.” Fine v. 582 Pa. .,. despite contrary verdict wé (2005). 857 agree must with the lower court therefore Pennsylvania courts have held that a ivinners, appellees, as verdict lack § 42 under Pa.C.S. 8371 is n.o.v.”) standing judgment to move deemed to have accrued at point original).2 (emphasis in Because claim insurance is benefits denied. first winner, standing, lacked as the verdict See, e.g., Co., Ash v. Continental Ins. post-verdict file motions court A.2d (Pa.Super.2004) (two-year seeking judgment n.o.v. on the statute of period began limitation running at initial limitations, not waive stat denial damage to insured’s ute of limitations in this Court. argument property first-party policy), under fire demonstrates, addition, In the evidence aff'd, (2007); 593 Pa. 932 A.2d 877 law, as a matter of that LeAnn’s (limitation peri 738 A.2d at 1040 Adamski authority time-barred. This Court has began od under run upon section to affirm the trial on the basis of the court Thus, first occurrence of refusal to pay). limitations, though statute even the trial begins running statute of limitations ground. court the case decided another when-the sends a denying insurer letter “[W]e are bound rationale of claim, even agrees where insurer later the trial affirm .on any deny to re-evaluate a decision to benefits McHale, basis.” Richmond v. A.3d See, at the .request of the e.g., insured. (Pa.Super.2012). n. 2 v. Jones Harleysville Mut. Ins. Pennsylvania law, Under a bad faith ac (statute A.2d (Pa.Super.2006) 858-59 § subject tion 42 Pa.C.S. under began running of limitations when insurer *25 two-year a statute of limitations. Ash v. denying prop first for issued letter Co., 523, Continental Ins. 593 Pa. 932 erty A.2d damage policy; rejecting under fire 877, (2007). general, 885 In a claim ac argument that statute of limitations did crues plaintiff is begin when harmed. running until after con insurer Co., Adamski v. Allstate Ins. investigation ducted and sent additional 1033, (Pa.Super.1999). 1042-43 In other reaffirming previous letter deci another words, begins “a deny coverage); statute to to limitations sion see also Cozzone v. Soc., right Equitable run as to AXA soon as institute suit Ins. 858 Life (“an 452, 459 (M.D.Pa.2012) F.Supp.2d arises. regardless in- This true whether issue, Id., Supreme granted good today. The this law Court allocatur remains Co., concerning 3-3 split but ver whether See Marks 762 DeFazio Nationwide Ins. A.2d v. standing judg 1098, dict (decision winners lack move for (Pa.Super.2000) 1101 Su- 390, Labe, ment Pa. n.o.v. v. DeFazio perior -precedential Court it has remains until 540, (1988). Thus, Superior A.2d 541-45 Court). Supreme been overturned Court’s was affirmed on decision DeFazio 28, August Dr. willingness to Krivak dated on company’s signed reconsid surance starting dis- does toll statute and which identified its denial er limitations, runs period ability the limitations as “3-27-2006- due cancer was Plaintiffs claim Regimen.” from the time when Exhibit D-43-2. New Chemo denied”).3 21, 2006, also first bad statute September In a Con- dated tetter a thb insurer sends begins running when request seco WOP benefits this for denied policy for terminating the failure CAN- again letter LeAnn that ‘Your advised timely premium payments. make coverage insurance 5-24- CER ended on. Co., America Ins. v. Therefore, Bariski Reassure pay any cannot benefits Life (M.D.Pa.2011). F.Supp.2d Ex- you you for the claims submitted.” plaintiff can the extend limitations Nor hibit D-45. insurer’s bad period arguing that the To the' LeAnn could commence extent continuing, because conduct an for against action for bad faith “separate initial plaintiff not entitled monetary bén- pay refusal to her claim for provide continuing cover refusals efits, right April this on accrued bad Adam age into distinct acts of faith.” LeAnn’s claim Conseco denied ski, 1042; see also Auto CBS 738 A.2d at payment. com- To the extent Leann could

Parts, Grange Inc. Mut. Ins. v. Nat’l against for bad mence an action (E.D.Pa.2009) 354, 365 F.Supp.2d lapsing right faith in ac- Policy, that (“where clearly unequivo an insurer 9, 2005, on March crued either when Con- cally on notice he puts insured policy seco first LeAnn that her advised particular not be a she will covered under 21, 2006, on lapsed, September occurrence, particular the stat policy request when Conseco denied LeAnn’s begins to. run and the ute limitations WOP and advised that her ended period the limitations cannot avoid insured (cid:127) on May were no benefit 2003. There continuing asserting, refusal to for a claim denials under either faith”). act of separate was a cover bad payment September or WOP after case, this on In March latest, Therefore, the two- advising that her sent letter year began faith statute of limitations D-17. policy lapsed. Despite Exhibit this September 2006. LeAnn running 27, 2006, lapse, LeAnn sent March Con- action instituted this via writ summons seeking payment seco claim form addi- than two December more In tional benefits'. Exhibit D-34. a letter years September Docket after 2006. . 12, 2006, Conseco this April dated denied Entries, Therefore, at 5. her bad faith claim and that “Your CAN- advised LeAnn claim is time-barred. coverage' on 5-24- CER insurance ended Therefore, pay any we cannot benefits I disagree with claim that the you Ex- you the claims submitted.” of limitations commenced when statute 12, 2006 hibit D-39. The tetter was Jan- Conseco sent tetter dated *26 only claim for payment denial of a uary November response to her benefits that sent LeAnn. Exhibit D-50. This tetter 2006 tetter. did not of claims September On make denials received merely histo- a WOP Form from benefits summarized the Claim but Finance, LLC, Although v. of.federal Chase Home decisions district courts Dietz courts, Pennsylvania binding (Pa.Super.2012). are not 886 n. A.3d persuasive authority. still consider them ry claims, respect ex

plained why policy previously lapsed,

explained several paid claims were but plan

error that Conseco to seek funds, for those

reimbursement and en duplicate copy

closed Id. As authorities review. demonstrate,

cited above Conseco’s letter

explaining its prior denial of benefits Jones,

WOP did not toll the statute. See

Cozzone, supra. reasons,

For I respectfully these dissent

from majority’s decision on LeAnn’s ground

bad faith claim on the that the trial

court properly entered a verdict in favor LeAnn’s bad faith claim.

Roy LOMAS, Sr., H. Roy Lomas d/b/a/

Carpet Contractor, Appelle

e v. KRAVITZ, B.

James Springs Andorra Inc.,

Development, Cherrydale Con Development

struction Eastern

Enterprises Inc., Kravmar, Inc.,

Appellants. Court,

Superior Pennsylvania.

Argued Oct.

Filed Dec. notes Conseco’s Manual alleged trial Shelhamer the error. See v. evidence, objec was admitted into without Crane, Inc., (Pa.Su 767, 770 John 58 A.3d tion, trial. Id. at the breach of contract at 227.1(b)(1); see per.2012); also Pa.R.C.P. Rancosky points out that the Manual 302(a). Rancosky Because Pa.R.A.P. provides ways to of proof three establish any to raise objection failed Conseeo’s (1) statement; (2) disability: physician’s strategy of litigation or the conduct Conse- form; (3) call to phone a claim trial, until his claim counsel co’s after physician. Trial Court policyowner’s Sea Shelhamer, at 770.35 waived. 11/26/14, Rancosky’s (citing Opinion; at 3 issue, Rancosky his con In final (Breach Exhibit 75 and N.T. of Contract by entering trial tends that the court erred 147-49). Trial), 5/7/13, Rancosky at as summary judgment in favor of Conseco on that, Manual, pursuant to the serts Appellant claims. at Martin’s Brief initial 'claim forms established her that, Rancosky asserts because LeAnn 4, 2003, and, disability of as Martin were on LeAnn’s battle focused accordingly, to WOP. her entitlement Brief cancer, they ovarian not However, with immedi Rancosky at 63. Appellant contends, trial, ately notify pancreatic during Conseco of Martin’s bad the Conse- cancer, diagnosed which was objected to admission of October co’s counsel the Manual, Rancosky 2004. Id. at 58. claims affirmatively stated that of by Conseco em Conseco its the Manual was not used because informed retroactively Id. at 64. ployees adjusting claims. decision terminate Rancosky asserts the trial court erred Cancer five months after Martin’s diagnosis, it futile litigation not would have been considering Conseco’s to submit his claim on a strategy applicability to disavow the Martin canceled waived, property damage if this its of her' 35. Even issue had not been we reconsider denial grant charges, Rancosky. could not relief to In acquittal claim based of arson trial, ("Rikkers”), David Rikkers nothing there is the case that indicates Legal Compliance Interface Ana whether, reviewing in the course tran- lyst, testified that Manual “is not used script proceedings, criminal insurer adjudicating types these of claims.” Trial presented was new information that 11/26/14, (citing Opinion, Court at 16-17 N.T. coverage, prior its discredited denial Trial), 6/27/14, 78-79). (Bad Faith Be including multiple grounds'/ was ar- based the trial court found Rikkers’s testimo cause son, fraud, misrepresentation, policy various informative,” "highly ny to be credible satisfied, and the conditions that had not been 11/26/14, Opinion, Trial Court to cooperate. insured’s failure reweigh testimony regarding Rikkers’s See Hollock, 842 A.2d at 414. Manual. required Rancosky argues language Id. policy. [Cancer of the Order, P]olicy 3/21/12, .” Complaint provided with notice of Trial Court at 1. Conseco claim, provided Martin’s and Conseco was Policy, Pursuant 'to the Cancer Martin during all of Martin’s records medical required was written notice provide litigation of this Id. matter. at .58-59. his claim to “within 60 days after Rancosky that, despite the trial contends the start of an loss as soon insured as n finding pro- court’s that Martin failed to reasonably possible.”- form of vide Conseco with the correct no- 11. Additionally; required Martin was tice order for Conseco evaluate his provide proof written loss to Conseco claim, required all the information days “within 90 the loss” or “as after soon proof provided of loss form was reasonably-possible” but “no later than litigation. through Id. at 57-59. Ranco- year plus days from one the date of sky preju- asserts * Thus, Id. permitted loss.”' Martin was submit diced Martin’s failure to a claim provide beyond written his claim notice after indicated decision to days incepted, after his loss written lapse retroactively terminate Can- proof 'beyond days his loss after loss Policy. cer Id. at 59. incepted, if it “reasonably possi- was not for him to provide ble” notice within those analyzing In order [a]

Case Details

Case Name: Rancosky v. Washington National Insurance
Court Name: Superior Court of Pennsylvania
Date Published: Dec 16, 2015
Citation: 130 A.3d 79
Docket Number: 1282 WDA 2014
Court Abbreviation: Pa. Super. Ct.
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