The United States Court of Appeals for the Fourth Circuit presents us with two certified questions involving the application of the doctrines of waiver and estoppel when an insurer has initially stated one reason for denying coverage to its insured and, in subsequent litigation, has attempted to assert another, previously unarticulated reason for denying coverage. We conclude that, in order to establish that an insurer has impliedly-waived its right to assert a previously unar-ticulated reason for denying coverage, the insured must show that the insurer intentionally relinquished a known right. Alternately, in order to apply the doctrine of estoppel, the insured must prove that s/he relied to her/his detriment on the initially stated ground for denial. We further hold that the doctrine of waiver may not be applied to extend insurance coverage beyond that contracted for by the parties; however, under the appropriate circumstance, the doctrine of estoppel may be so applied.
I.
FACTUAL AND PROCEDURAL HISTORY
The essential facts underlying this case are undisputed. C & K Associates owned a com- *311 mereial building in Morgantown, West Virginia, which it leased to Bossio Enterprises, Inc. On April 15,1993, Bossio subleased this building to Finial, Inc., and Robert Lloyd Vecchio, the owner and president of Finial. Included within the terms of the sublease were an indemnity clause, holding Finial liable for any losses occasioned by Finial’s use and occupation of the building, and a requirement that Finial obtain and maintain liability insurance on the property. In compliance with the sublease’s insurance requirement, Finial obtained a businessowners insurance .policy from USF & G, providing coverage from May 19,1993, to May 19,1994. 1
In early May, 1993, allegedly before coverage under the USF & G policy had gone into effect, Finial undertook extensive renovations of the building to make it better suited to its business purposes. These renovations included power washing the exterior of the building, for which Finial contracted with Jackson’s Wash-On-Wheels on May 5, 1993. It appears that the exterior cleaning was completed around May 8, 1993. Presumably as a result of both the renovations and the exterior power washing, severe and irreparable damage occurred to the building’s brick facade and its basic structural soundness, including weakening, deterioration, cracking, and movement of the exterior walls, destruction of mortar joints^ and varying degrees of water damage. Consequently, C & K had the building demolished on May 24, 1993.
On September 29, 1993, C & K filed a civil action against Finial, Vecchio, and Jackson’s Wash-On-Wheels, 2 in the Circuit Court of Monongalia County, seeking to recover damages resulting from the demolished building. USF & G, Finial’s insurer, retained counsel to represent Finial. After three months of such representation, on December 30, 1993, USF & G sent Finial a reservation of rights letter, informing Vecchio that there were “some questions of coverage provided in the coverage forms of your liability coverage.” The letter specifically referenced “exclusions [sic] M on page 3 of 10; exclusions 1, 5 and 6.” The referenced exclusions, which are part of the Liability Coverage Form, state:
2. Exclusions.
This insurance does not apply to:
m. “Property damage” to:
(1) Property you own, rent or occupy;
(5) That particular part of real property on which you or any contractors or subcontractors working directly or indirectly on your behalf are performing operations, if the “property damage” arises out of those operations; or ...
(6) That particular part of any property that must be restored, repaired or replaced because “your work” was incorrectly performed on it.
In addition, the letter expressly stated “[b]e-cause of the question of coverage and for any other reasons as they may appear, any investigation made or action taken by ourselves or other representatives of USF & G will not constitute a waiver of any rights USF & G may have under the policy.” Shortly thereafter, on January 24, 1994, USF & G formally denied coverage based upon USF & G’s determination that “the allegations in the complaint are excluded under Exclusion M in our policy.” USF & G further notified Finial of its intent to withdraw its representation of Finial.
Following USF & G’s denial of coverage, C & K and Finial entered negotiations whereby C & K planned to move for summary judgment against Finial, with no opposition from Finial, in order to ultimately recover its loss *312 es from USF & G. 3 To effectuate this arrangement, Finial apparently assigned all of its rights under the USF & G policy to C & K. 4 On February 8, 1995, C- & K filed its motion for summary judgment, which the circuit court granted by order entered March 21, 1995. The circuit court determined that Finial was contractually liable to C & K, under the indemnification terms of Finial’s sublease, in the amount of $294,292.50.
C & K then filed a declaratory judgment action against USF & G in the Circuit Court of Monongalia County. Citing diversity jurisdiction, USF & G successfully removed the action to the United States District Court for the Northern District of West Virginia. C & K then moved for summary judgment, on September 13, 1995, alleging, in part, that USF & G’s reliance upon “Exclusion M” of the Liability Coverage Form as a reason for denying coverage was misplaced. USF & G cross-moved for summary judgment, conceding that it had, indeed, chosen an incorrect reason for denying coverage. 5 However, USF & G contended that it still had a valid reason for denying coverage. USF & G now cited provisions contained in the Property Coverage Part of the Businessowners Policy as appropriate grounds for denying coverage.. USF & G explained that the Property Coverage Part of the Businessowners Policy applied because it was incorporated, by reference, into the Tenant Liability provisions of the policy. The exclusion contained in the Property Coverage Part of the underlying Businessowners Policy, upon which USF & G now asserts denial of coverage to Finial was proper, provides, in relevant part: 6
4. We will not pay for loss or damage caused by or resulting from any of the following. But if loss or damage by a Covered Cause of Loss results, we will pay for that resulting loss or damage.
b. Negligent Work. Faulty, inadequate or defective:
2. Designing, specification, workmanship, repair, construction, renovation, remodeling, grading, compaction; 1
3. Materials used in repair, construction, renovation or remodeling[.] 7
The district court referred the parties’ motions for summary judgment to a United States Magistrate for findings of fact and conclusions of law. The magistrate judge surmised that the Supreme Court of Appeals of West Virginia would most likely rely upon
*313
the case of
McLaughlin v. Connecticut Gen. Life Ins. Co.,
Accordingly, the magistrate judge recommended granting, and the district judge granted, C & K’s motion for summary judgment. Both parties then appealed the district court’s decision to the United States Court of Appeals for the Fourth Circuit. Recognizing the imprecise nature of the law in West Virginia with respect to the issues raised by the parties, the Fourth Circuit Court certified to this Court the two following questions:
Question 1
Does West Virginia law require a showing of detrimental reliance by the insured in order to assert waiver or estoppel against an insurer who initially denies coverage on a specific ground, but then attempts to rely on an alternate ground for the denial of coverage in subsequent litigation?
Question 2
Does the Supreme Court of Appeals of West Virginia adopt the statement of West Virginia law in Insurance Co. of North America v. National Steel Service Center, Inc.,391 F.Supp. 512 , 517-22 (N.D.W.Va. 1975) — i.e., the principles of waiver and estoppel do not operate to extend insurance coverage beyond the terms of the insurance contract, except if the insurer expressly relinquishes his right to deny coverage or if the insured detrimentally relies on an insurer’s unconditional defense of an action brought against the insured?
We proceed now to a review of the parties’ arguments and an analysis of the applicable law in response to the certified questions placed before us. Pursuant to our authority to do so, we rephrase the certified questions before us as follows: 9
Question 1
Must an insured have detrimentally relied upon an insurer’s previously stated reason for denying coverage in order to assert waiver or estoppel to prevent the insurer, in subsequent litigation, from asserting other, previously unarticulated reasons for denying coverage?
Question 2
Are the principles of waiver and estoppel inoperable to extend insurance coverage beyond the terms of an insurance contract except where either the insurer expressly relinquishes its right to deny coverage or the insured detrimentally relies upon the insurer’s unconditional defense of an action brought against the insured?
*314 II.
STANDARD OF REVIEW
The standard to be applied in reviewing a certified question was recently set forth in Syllabus point one of
Gallapoo v. WalMart Stores, Inc.,
III.
DISCUSSION
A. Must an insured have detrimentally relied upon an insurer’s previously stated reason for denying coverage in order to assert waiver or estoppel to prevent the insurer, in subsequent litigation, from asserting other, previously unarticulat-ed reasons for denying coverage?
C & K suggests that this Court should answer this question in the negative. In this regard, C & K proposes we adopt a “presumed prejudice/eonditional waiver” rule: where an insurer states a specific reason for denying coverage, the law would presume that the insured has relied on this stated reason to his/her detriment, and the stated reason would thereafter operate as a “conditional waiver” of all unarticulated reasons for declination that were not initially asserted by the insurer. Under this proposed rule, the insurer would then bear the burden of proving, by clear and convincing evidence, that its insured had not relied to his/her detriment upon the specifically stated reason for declination. C & K suggests that this approach is consistent with our case law, statutory law and insurance regulations, which require an insurer to make a reasonable investigation as to potential coverage issues and to inform its insured, in writing, as to the specific reason/s) upon which coverage is denied. 10 C & K further contends that such a rule comports with public policy in that it would encourage insurers to fulfill their duty to reasonably investigate claims and promptly notify their insureds of coverage decisions.
USF & G urges this Court to answer this question affirmatively. Focusing on the doctrine of estoppel, USF & G argues that an insured must detrimentally rely upon the original reason stated by his/her insurer for denying coverage in order to assert that the insurer may not rely upon different declination grounds in subsequent litigation. USF *315 & G represents that this is the view shared by the majority of jurisdictions addressing this issue.
Arguably, the issue presented in the first certified question submitted by the district court was previously resolved by our holding in Syllabus point 3 of Jarvis v. Pennsylvania Cas. Co., wherein we held:
The denial of liability under a policy of insurance on one or more grounds at a time when insurer has knowledge of other grounds of forfeiture, does not result in a waiver or estoppel as to such other grounds, where no prejudice results to the insured from reliance on the initial statement of the insurer.
Although the doctrines of waiver and estoppel are both grounded in equity, they differ significantly in application. To effect a waiver, there must be evidence which demonstrates that a party has intentionally relinquished a known right. Es-toppel applies when a party is induced to act or to refrain from acting to her detriment because of her reasonable reliance on another party’s misrepresentation or concealment of a material fact.
Syl. Pt. 2,
Ara v. Erie Ins. Co.,
As stated in our above quoted holding in
Ara,
to establish waiver there must be evidence demonstrating that a party has intentionally relinquished a known right.
See also Dye v. Pennsylvania Cas. Co.,
The doctrine of waiver focuses on the conduct of the party against whom waiv
*316
er is sought, and requires that party to have intentionally relinquished a known right. There is no requirement of prejudice or detrimental reliance by the party asserting waiver.
11
See Waller v. Truck Ins. Exch,
Implied waiver has been found to occur in various circumstances. In one case, an insurer was deemed to have waived a sixty-day time limit imposed on the insured to submit a proof of loss where the insurer failed to initially deny the claim on that ground, acknowledged receipt of the proof of loss that was submitted after the sixty-days had expired, and requested additional information from the insured in its letter acknowledging receipt of the proof of loss.
Best Place, Inc. v. Penn Am. Ins. Co.,
82 Hawai’i 120,
The focus of estoppel, on the other hand, is on the party seeking its application:
[E]stoppel applies when a party is induced to act or to refrain from acting to [his/]her detriment because of [his/]her reasonable reliance on another party’s misrepresentation or concealment of a material fact.... Estoppel is properly invoked to prevent a litigant from asserting a claim or a defense against a party who has detrimentally changed his[7her] position in reliance upon the litigant’s misrepresentation or failure to disclose a material fact.
Ara
at 270,
In the law of insurance the elements of an estoppel against an insurer are conduct or acts on the part of the insurer which are sufficient to justify a reasonable belief on the part of the insured that the insurer will not insist on a compliance with the provisions of the policy and that the insured in reliance upon such conduct or acts has changed his position to his detriment.
Syl. pt. 4,
Knapp v. Independence Life and Accident Insurance Co.,
As the foregoing analysis demonstrates, waiver and estoppel are two distinct doctrines which must be independently applied. The elements of proof required of an insured who seeks to prevent his/her insurer from asserting a previously unidentified ground for decimation will depend upon which theory the insured chooses to pursue. 12 Consequently, we must provide a two-part answer to the first question certified by the Fourth Circuit Court of Appeals. First, we hold that there is no requirement that an insured have detrimentally relied upon an insurer’s previously stated reason(s) for denying coverage in order to assert waiver to prevent the insurer, in subsequent litigation, from asserting other, previously unarticulated reasons for denying coverage. Rather, the insured must show, by clear and convincing evidence where waiver is implied, that the insurer intentionally and knowingly waived the previously unarticulated reason(s) for denying coverage. Second, we hold that in order to rely on the doctrine of estoppel to prevent an insurer, who has previously stated one or more reasons for denying coverage, from asserting other, previously unarticulated reasons for denying coverage, the insured must prove that s/he was induced to act or to refrain from acting to her/his detriment because of her/his reasonable reliance on the previously stated grounds for declination. Our second holding conveys the true meaning of Syllabus point 3 of Jarvis. Jarvis’ formulation incorrectly included waiver.
Other jurisdictions have similarly distinguished the doctrines of waiver and estoppel by requiring prejudicial reliance for estoppel, and/or recognizing that prejudicial reliance is not an element of waiver in that waiver focuses on a party’s intentional relinquishment of a known right.
See Best Place, Inc. v. Penn Am. Ins. Co.,
82 Hawai’i 120, 139,
*319 Having answered the first certified question, we proceed to consider the second certified question.
B. Are the principles of waiver and estop-pel inoperable to extend insurance coverage beyond the terms of an insurance contract except where either the insurer expressly relinquishes its right to deny coverage or the insured detrimentally relies upon the insurer’s unconditional defense of an action brought against the insured?
This question is raised because the previously unarticulated defense USF & G attempted to raise in response to C & K’s motion for summary judgment involved a policy exclusion, or noncoverage issue, as opposed to a claim that C & K failed to fulfil some technical requirement for obtaining coverage, such as timely providing USF & G with notice of the claim or proof of its loss.
C & K argues that the correct response to this question is no. C & K asserts that the principles of waiver and estoppel operate to extend insurance coverage beyond the contractual language unless the insurer can show, by clear and convincing evidence, either that the insurer did not expressly relinquish its right to deny coverage for the reasons asserted in the subsequent litigation or that the insured did not detrimentally rely upon the insurer’s defense of the insured’s action.
USF & G responds that this Court should answer this question in the affirmative and adopt the rule announced in
Insurance Co. of North America v. National Steel Service Center, Inc.,
The rule adopted by an overwhelming majority of jurisdictions is that the doctrines of waiver and/or estoppel may not be used to extend insurance coverage beyond the terms of an insurance contract.
See Martin v. Colonial Ins. Co. of Cal.,
The reasons for this rule have been aptly summarized by the Court of Appeals of Ohio:
The reasons usually addressed in support of the general rule that waiver and estop-pel cannot extend coverage of an insurance policy are that a court cannot create a new contract for the parties, that an insurer should not be required to pay a loss for which it charged no premium, and that a risk should not be imposed upon an insurer which it might have denied.
Turner Liquidating Co. v. St. Paul Surplus Lines Ins.,
Based upon our assessment of the law with respect to this issue, we hereby expressly adopt the .majority rule and hold that generally, the principles of waiver and estoppel are inoperable to extend insurance coverage beyond the terms of an insurance contract.
This is not a rule without exceptions, however. The Turner court continued:
While these are valid considerations which support the general rule, we do not find them persuasive in all circumstances. An insurer should not be able to avoid liability *321 under all circumstances in which it voluntarily relinquishes a known right or induces another into changing his position based upon reliance on the insurer’s conduct when the insured is prejudiced by such reliance.
Turner
at 299,
One of the more commonly recognized exceptions to the general rule operates to prevent an insurer from asserting a previously unmentioned coverage based defense where the insurer, or its agent, made a misrepresentation at the policy’s inception that resulted in the insured being prohibited from procuring the coverage s/he desired.
See Darner Motor Sales, Inc. v. Universal Underwriters Ins.,
A second commonly recognized exception applies when an insurer has represented the insured without a reservation of rights. This exception has previously been applied by this Court. In Syllabus point 2 of
National Mut. Ins. Co. v. McMahon & Sons, Inc.,
While the party asserting waiver or estop-pel has the burden of proving it, [ ] we will presume prejudice resulted where an insured has shown that his insurer assumed the defense of an action.... The insurer may, of course, rebut this presumption by presenting evidence to show that no prejudice actually resulted and that the insured did not relinquish his right to conduct his defense.
Id.
at 739,
Similarly, the Court of Appeals of Ohio found that the trial court erred in granting summary judgment to an insurer where it was alleged that the insurer “provided a defense for nearly one year without a reservation of rights.”
Turner
at 300,
As a result of [the insurer’s] providing a defense for this period, [the insured] alleges it relied on this defense and did not conduct an investigation of the claim, provide its own defense, or attempt to settle the claim. Allegedly, these actions prejudiced [the insured]. Providing a defense for nearly one year without reserving its *322 rights may give rise to a claim of estoppel preventing [the insurer] from raising the lack of coverage in this case.
Id.
at 300,
The United States Court of Appeals, interpreting Texas law, has also applied this exception.
Pacific Indem. Co. v. Acel Delivery Serv., Inc.,
A third recognized exception applies when the insurer has acted in bad faith.
See Estate of Hall v. HAPO Fed. Credit Union,
West Virginia has applied the same bad faith settlement rule. Thus, West Virginia has set a precedent for requiring an insurer to pay an amount over the policy limits when the insurer acts in bad faith.
See
Syl. pt. 7,
Marshall v. Saseen,
Courts applying the three exceptions discussed above frequently refer to them in the context of implied waiver and estoppel. However, an examination of these exceptions reveals that they require some form of prejudice to the insured. In other words, since prejudice is not a requirement of implied waiver, these exceptions all sound in estoppel. Based upon this observation, we are persuaded by the rule adopted by the courts of the-State of New York. In
Albert J. Schiff Assocs., Inc. v. Flack,
the New York Supreme Court, Appellate Division, opined that insurance could not be created by implied waiver.
We further hold that exceptions to the general rule that the doctrine of estoppel may not be used to extend insurance coverage beyond the terms of an insurance contract, include, but are not necessarily limited to, cases where an insured has been prejudiced because: (1) an insurer’s, or its agent’s, misrepresentation made at the policy’s inception resulted in the insured being prohibited from procuring the coverage s/he desired; (2) an insurer has represented the insured without a reservation of rights; and (3) the insurer has acted in bad faith.
IV.
CONCLUSION
For the reasons explained in the body of this opinion, we conclude that, in order to establish that an insurer has impliedly waived its right to assert a previously unar-ticulated reason for denying coverage, the insured must show that the insurer intentionally relinquished a known right. Alternately, in order apply the doctrine of estoppel, the insured must prove that s/he relied to her/his detriment on the initially stated ground for denial. We further hold that the doctrine of waiver may not be applied to extend insurance coverage beyond that contracted for by the parties; however, under the appropriate circumstance, the doctrine of estoppel may be so applied.
Certified Questions Answered.
Notes
. Finial’s coverage under the USF & G policy included a liability coverage form, with general policy limits of $2 million, and a tenant liability coverage form, with limits of $50,000.
. C & K also filed a property damage claim with its own insurance company, Cincinnati Insurance Company [hereinafter Cincinnati]. Cincinnati thereafter filed a declaratory judgment action in the Monongalia County Circuit Court seeking a determination as to the precise nature of C & K's coverage under this policy. Although the coverage issue remains controverted, it has been stayed pending further resolution of the coverage issues under Finial’s USF & G policy. Nevertheless, Cincinnati has paid C & K $75,750 in partial settlement of its disputed coverage issues.
. These negotiations also contemplated C & K's dismissal of its claims, with prejudice, against Vecchio.
. We note that while C & K claims that Vecchio, acting on behalf of Finial, assigned all of Finíais rights under the USF & G policy to C & K, USF & G asserts that whether Vecchio ever made an assignment of any cause of action against USF & G to C & K is contested in the Fourth Circuit Court of Appeals. This issue is not before us and will not be addressed.
. The USF & G policy specifically stated that exclusionary provision "m,” pertaining to "Property damage,” upon which USF & G had relied in denying coverage to Finial, did not apply to rental property:
With respect to damage to premises rented to you, only exclusions a., b. and k. apply. This insurance applies only if insurance for such damage under the Property Coverage Part forming a part of this policy would also apply if provided by us. The Tenant Liability Limit of Insurance applies to this coverage as described in LIMITS OF INSURANCE (SECTION III).
. We note at this juncture that we do not determine whether USF & G is permitted to rely on this previously unasserted ground for declination. The United States Court of Appeals must malte that decision by applying the principles of law set forth in this opinion. Similarly, we do not address the applicability of this exclusion to the facts presented in this case.
. C & K represents that, before the district court, it also argued that the exclusionary language quoted by USF & G as prohibiting coverage under the tenant liability form specifically provided coverage for Finial’s renovation work. In this regard, C & K argues that the exclusion does not apply because the exclusion’s "but if” clause covers losses resulting from a "covered loss.” Since the building’s demise and ultimate destruction, on May 24, 1993, resulted from Finial’s renovations and since renovations were a cause of loss covered by the USF & G policy, C & K contends that USF & G cannot deny coverage. USF & G defended its position before the district court by claiming that the loss did not occur during the policy period, despite the fact that the Circuit Court of Monongalia County had found the policy to be in effect on the date of loss.
. The certification order of the Fourth Circuit Court of Appeals notes that "[t]he magistrate judge failed to acknowledge that the
McLaughlin
rule had been modified by the Ninth Circuit in
Intel Corp. v. Hartford Accident & Indem. Co.,
.
See
W.Va.Code § 51-1A-4 (1996) (Supp.1997) ("The supreme court of appeals of West Virginia may reformulate a question certified to it.”); Syl. pt. 3,
Kincaid v. Mangum,
. In support of its argument that we should adopt a ' "conditional waiver/presumed prejudice” rule, C & K cites the following authorities: W.Va.Code § 33-ll-4(9)(c), (d), (n) (1985) (Repl. Vol.1996) (requiring insurer to conduct prompt and reasonable investigation of claims and to notify insured as to reasons for declination of coverage; providing that frequent failure to reasonably investigate claims or to provide such notice is an "unfair claim settlement practice”); 8B W.Va.C.S.R. § 114-14-6 (1981) (permitting' insurer to rely upon specific policy provision in denying coverage only if insurer refers to such provision in its decimation notice; establishing manner in which insurer must notify insured of denial of coverage); W.Va.R.Civ.P. 15(b) (permit-,1 ting party to amend pleading to assert additional defense where adverse party will not be prejudiced by such amendment); Syl.,
Farmers & Mechanics Mut. Fire Ins. Co. v. Hutzler,
Our resolution of this case adequately addresses C & K’s concerns as they are reflected by the above cited authorities. Insurers will be encouraged to conduct reasonable investigations of claims and to notify their insureds of reasons for declination, as a failure to do so may result in a finding that the insurer has waived any unassert-ed grounds of forfeiture, or a finding that the insurer acted in bad faith and is thus estopped from asserting previously unidentified defenses, even if they are based on noncoverage. This opinion also recognizes that an insurer may not assert a new ground for declination where the insured has reasonably relied to his/her detriment on previously asserted ground(s) for declination and would be prejudiced by the assertion of new grounds. Finally, nothing in this opinion changes the McMahon rule that an insurer "seeking to avoid liability through the operation of an exclusion has the burden of proving the facts necessary to the operation of that exclusion.”
. To the extent that it refers to both waiver and estoppel, we disapprove of Syllabus point 3 of
National Mut. Ins. Co. v. McMahon & Sons, Inc.,
. By distinguishing the doctrines of waiver and estoppel in this manner, we do not intend to imply that a party could not raise both theories. presuming s/he could fulfil the burden of proof as to each.
. While we believe we have adopted the better rule, we recognize that some courts have apparently adopted alternate rules that require a showing of prejudice. In many of these opinions, the terms estoppel and waiver are interchanged. Therefore, it is sometimes difficult to conclusively determine the exact rule being applied.
See Grain Dealers Mut. Ins. v. Portia Grain Co.,
A few courts have apparently adopted a rule that an insurer who has asserted a specific ground for declination may not later assert an alternate ground regardless of whether the insurer intended to relinquish a known right or whether the insured would be prejudiced by the subsequent assertion.
See Home Indem. Co. v. Reed Equip. Co., Inc.,
.
But see Peoples Bank & Trust Co. v. Aetna Cas. & Sur. Co.,
. To the extent that Syllabus point 2 of
National Mut. Ins. Co. v. McMahon & Sons, Inc.,
. We use the term “technical ground” to indicate a ground that does not involve a coverage issue, such as the insured’s failure to timely submit to the insurer a proof of loss form.
