While on duty for the North Carolina Highway Patrol, Trooper Chris T. Phillips stopped to order food from the drive-through win dow of a Taco Bell restaurant in Black Mountain, North Carolina. Restaurant Management of Carolina, L.P. owned and operated the restaurant under a franchise agreement with Taco Bell Corp. Apparently recognizing that the trooper had ordered food, an employee of the restaurant, Jason Paul Jones, spat in the trooper’s food before serving it to him. Shortly thereafter, while consuming the food, the trooper, noticed a substance on the food that appeared to be human saliva. He returned immediately to the restaurant and spoke to the shift manager, who denied any knowledge of the incident. Nonetheless, the trooper reported the incident to the local police department and to his supervisor. A State Bureau of Investigation laboratory report later confirmed the presence of human saliva in the food. Two days later, Jones revealed to his shift supervisor that he spat in the trooper’s food because he had been “harassed” by local police officers for skateboarding and thought the trooper-customer could have been one of those officers.
The trooper brought actions against Jones, Restaurant Management and Taco Bell for: (1) Breach of implied warranty of merchantability; (2) Intentional infliction of emotional distress; (3) Gross negligence; and (4) Punitive damages. Following responsive pleadings and discovery, the trial court granted summary judgment in favor of Restaurant Management and Taco Bell. The trooper now appeals to us.
Conspicuously, the summary judgment order in this case disposed of fewer than all claims brought by the trooper — the claims against Jones remain; ordinarily, such an order is interlocutory and not immediately appealable.
Veazey v. Durham,
I. Restaurant Management
A. Vicarious Liability
The trooper first argues that the record shows a genuine issue of fact as to the vicarious liability of Restaurant Management for the acts of its employee, Jones. See N.C. Gen. Stat. § 1A-1, Rule 56(c) (1999) (Summary judgment is inappropriate when the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits, if any, show a genuine issue as to any material fact). We agree.
The parties in this appeal contend that the following language from our Supreme Court’s decision in
Wegner v. Delicatessen,
If the servant was engaged in performing the duties of his employment at the time he did the wrongful act which caused the injury, the employer is not absolved from liability by reason of the fact that the employee was also motivated by malice or ill will toward the person injured, or even by the fact that the employer had expressly forbidden him to commit such act.
Id.
at 66,
In reviewing the trial court’s judgment of nonsuit in favor of the restaurant, our Supreme Court in
Wegner
held that “[w]hatever the source of his animosity toward the [food patron] may have been, he did not strike the [food patron] as a means or method of performing his duties as bus boy.”
Id.
at 68,
A different situation would be presented if the glass which he “slammed down” upon the table had shattered and injured the plaintiff, for there the employee would have been performing an act which he was employed to do and his negligent or improper method of doing it would have been the act of his employer in the contemplation of the law.
Id. Cf. Medlin v. Bass,
In the instant case, we hold that there is at least a genuine issue of material fact as to whether Jones’s acts were within the scope of his employment and in furtherance of Restaurant Management’s business. The record shows that when he spat into the trooper’s food, he was in the act of performing his job of preparing that food for the trooper. His concealed act of spitting into food while preparing it related directly to the manner in which he carried out his job duty of preparing the food for consumption by the customer. Indeed a jury
could
determine that his act of spitting in the trooper’s food was done within the scope of his employment. We see no distinction between the instant case and the situation envisioned by our Supreme Court in
Wegner,
where a bus boy slams down a glass, such that the glass shatters
B. Ratification
The trooper next argues that Restaurant Management ratified Jones’s acts and therefore the trial court erred in granting summary judgment in its favor. We disagree.
In Hogan v. Forsyth Country Club Co.,
In order to show that the wrongful act of an employee has been ratified by his employer, it must be shown that the employer had knowledge of all material facts and circumstances relative to the wrongful act, and that the employer, by words or conduct, shows an intention to ratify the act.
In addition, “[t]he jury may find ratification from any course of conduct on the part of the principal which reasonably tends to show an intention on his part to ratify the agent’s unauthorized acts.”
Brown v. Burlington Industries, Inc.,
[i]f the purported principal is shown to have knowledge of facts which would lead a person of ordinary prudence to investigate further, and he fails to make such investigation, his affirmance without qualification is evidence that he is willing to ratify upon the knowledge which he has.
Restatement (Second) of Agency § 91, Comment e, p. 235 (1958).
Accord Equipment Co. v. Anders,
In this case, the trooper argues that the evidence presents an issue of fact as to whether Restaurant Management ratified the acts of Jones because (1) a co-employee knowingly delivered the contaminated food to the trooper, (2) the shift manager had knowledge of the incident after Jones’s confession and failed to make efforts to contact the trooper, and (3) Restaurant Management failed to make an appropriate investigation. However, the record shows that Jones did not communicate his act to any of his co-employees at the moment he contaminated the trooper’s food. Even viewed in the light most favorable to the trooper, there was no evidence showing that any of Jones’s co-employees witnessed him spitting in the food. In addition, there is no evidence in the record that tends to show Restaurant Management had any reason to suspect that Jones would contaminate a customer’s food or that a member of management had direct knowledge that Jones had contaminated the food. Immediately after the incident occurred, Jones denied any involvement in contaminating the trooper’s food. Significantly, the record.shows no forecast of any credible evidence that a co-employee knew of Jones’s act against the trooper and knowingly failed to intercede by taking the contaminated food out of the chain of delivery to the trooper.
Furthermore, we hold that evidence showing that Restaurant Management failed to contact the trooper after Jones admitted his involvement does not establish ratification by Restaurant Management. According to an affidavit of a police officer investigating the incident, Jones and Restaurant Management cooperated with the police investigation. A supervisor confronted Jones on his next scheduled shift following the incident; thereafter, Jones immediately resigned and Restaurant Management accepted his resignation. The record also shows that Restaurant Management investigated whether there was any other employee involvement and found
C. Breach of Implied Warranty of Merchantability
The trooper next argues that the trial court erred in granting summary judgment to Restaurant Management as to his claim for breach of the implied warranty of merchantability. We agree.
The nature of a claim for breach of an implied warranty of merchantability is contractual.
See Tedder v. Bottling Co.,
To recover for breach of the implied warranty of merchantability, a plaintiff must establish each of the following elements:
(1) a merchant sold goods, (2) the goods were not ‘merchantable’ at the time of sale, (3) the plaintiff (or his property) was injured by such goods, (4) the defect or other condition amounting to a breach of the implied warranty of merchantability proximately caused the injury, and (5) the plaintiff so injured gave timely notice to the seller.
Ismael v. Goodman Toyota,
In the instant case, Restaurant Management does not contest elements (1), (2) and (5); rather, it contends that the evidence fails to support the injury and causation requirements of a claim for breach of implied warranty of merchantability. However, the trooper’s verified complaint alleges that he suffered injury from the food preparer’s saliva as a proximate result of his ingestion of the saliva-covered nacho chips. His amended complaint alleges that he suffered the following specifically-enumerated injuries: “severe emotional distress, anxiety and fear of contraction of communicable diseases, such as AIDS, HIV, Hepatitis C or other infectious diseases.” Thus, we must address the first-impression issue for North Carolina law of whether a food patron’s ingestion of a food preparer’s saliva constitutes an injury unto itself, sufficient to satisfy the injury required to sustain a claim of breach of implied warranty of merchantability.
Our deliberative process in deciding this novel issue is guided by court decisions in other jurisdictions which hold that spitting upon a person may constitute a criminal assault or battery.
See People v. Terry,
D. Intentional Infliction of Emotional Distress
The trooper next argues that the trial court erred in granting summary judgment to Restaurant Management on his claim for intentional infliction of emotional distress. We agree.
“The elements of intentional infliction of emotional distress are: ‘(1) extreme and outrageous conduct, (2) which is intended to cause and does cause (3) severe emotional distress.’ ”
Denning-Boyles v. WCES, Inc.,
Indeed, the State of Pennsylvania has made it a felony for a prisoner to “intentionally cause or knowingly cause another to come in contact with blood, semen,
saliva,
urine or feces.” 19 Pa. C.S.A. § 2703.1 (emphasis added). Criminal activity is normally considered more than merely reprehensible. Additionally, the Oregon Court of Appeals has found that contamination of a prisoner’s food with saliva or other body fluids could be a violation of the 8th Amendment to the United States Constitution.
See Fort v. Palmateer,
Furthermore, in his sworn complaint, the trooper stated that he suffered severe emotional distress as a result of the consumption of the saliva-covered nachos. The trooper received counseling twice from the medical staff employed by the North Carolina State Highway Patrol, even though he was not prescribed any medication. Additionally, in support of his allegation that he suffered severe emotional distress from this incident, the trooper offered an affidavit from Dr. Tom Griggs, the highway patrol physician, stating that, based on his observation, the trooper “experienced emotional distress associated with the spitting incident, [sic] and his fear of contamination or contraction of communicable diseases as a result of the incident.” 1
“ ‘[S]evere emotional distress’ means any emotional or mental disorder, such as, for example, neurosis, psychosis,
In the instant case, the trooper alleged that he suffered severe emotional distress as a result of consuming the saliva-covered nachos, and offered competent evidence in the form of an affidavit from a physician in support thereof. In his complaint, the trooper asserted that the alleged actions were “intended to cause severe emotional distress to Plaintiff or occurred with reckless indifference to the likelihood that said conduct would cause such distress.”
We hold that whether the trooper’s suffering rose to the level of severe emotional distress required for intentional infliction of emotional distress is a question for the jury. See id. Accordingly, we conclude that the trial court erred in granting summary judgment to Restaurant Management on this issue.
E. Gross Negligence
The trooper further asserts that the evidence raised a genuine issue of material fact for a jury to determine whether Restaurant Management acted in a grossly negligent manner. In
Williams v. Power & Light Co.,
F. Punitive Damages
Lastly, the trooper asserts that his complaint states a claim against Restaurant Management for punitive damages under N.C. Gen. Stat. § ID-15 (1999). G.S. § ID-15 provides that, to be awarded punitive damages, a claimant must prove, by clear and convincing evi dence, the existence of an aggravating factor (including fraud, malice, or willful or wanton conduct) reláted to the injury for which compensatory damages are to be awarded. See G.S. § 1D-I5(a), (b). Relevant to the trooper’s claim against Restaurant Management, G.S. § 1D-I5(c) provides:
Punitive damages shall not be awarded against a person solely on the basis of vicarious liability for the acts or omissions of another. Punitive damages may be awarded against a person only if that person participated in the conduct constituting the aggravating factor giving rise to the punitive damages, or if, in the case of a corporation, the officers, directors, or managers of the corporation participated in or condoned the conduct constituting the aggravating factor giving rise to punitive damages.
G.S. § 1D-I5(c). As the trooper failed to forecast any credible evidence that any officer,
II. Taco Bell
A. Vicarious Liability
As to Taco Bell, the trooper argues that issues of fact exist as to his claim of Taco Bell’s vicarious liability for Jones’s actions under theories of agency or apparent agency. An agency relationship “arises when parties manifest consent that one shall act on behalf of the other and subject to his control.”
Miller v. Piedmont Steam Co.,
Under the doctrine of respondeat superior, a principal is liable for the torts of its agent which are committed within the scope of the agent’s authority, when the principal retains the right to control and direct the manner in which the agent works. Of course, respondeat superior does not apply unless an agency relationship of this nature exists.
Daniels v. Reel,
Under the facts of this case, no evidence establishes the existence of an actual agency relationship between Taco Bell and Jones. Further, there is no evidence showing that the trooper relied or acted upon any representation or assertion of Taco Bell. Indeed, there is no evidence that the trooper would have chosen to eat elsewhere or done anything differently had he known that the restaurant at issue herein was not owned and operated by Taco Bell. Finding no actual or apparent agency relationship between defendant Taco Bell and Jones, we conclude that the trial court did not err in granting summary judgment to Taco Bell on the issue of vicarious liability.
B. Ratification
As with defendant Restaurant Management, the trooper presented no evidence of ratification by Taco Bell of defendant Jones’s actions. The fact that Taco Bell made no attempt to contact the trooper after Jones admitted spitting in the trooper’s food does not establish ratification by Taco Bell. Since the record fails to forecast any evidence that Taco Bell ratified the actions of Jones, the trial court properly granted summary judgment to Taco Bell on this issue. In addition, having determined that the trial court did not err in granting summary judgment to Restaurant Management on the issue of ratification (section I.B., above), we need not address the trooper’s assertion of apparent agency between Restaurant Management and Taco Bell.
C. Breach of Implied Warranty of Merchantability
The trooper correctly states in his brief that “the nature of a claim for breach of the implied warranty of merchantability is grounded in contract, not tort[.]”
See Tedder.
As such, traditionally the contract of implied warranty “extends no further than
The trooper in this case relies upon our Supreme Court’s decision in
Tedder,
and similar cases, to support his claim that there is no privity requirement as to his claim for breach of the implied warranty of merchantability against Taco Bell. In
Tedder,
our Supreme Court upheld the application of a claim for implied warranty of merchantability against a soda bottler who sold a soda to the retailer that sold the soda to the plaintiff. However, unlike Taco Bell in this case, the Supreme Court pointed out in
Tedder
that “[o]nly the bottler and the plaintiff actually handled the drink,”
id.
at 305,
Nonetheless, the trooper contends that he may maintain an action against Taco Bell, regardless of privity, under the North Carolina Products Liability Act, N.C. Gen. Stat. § 99B-1
et seq.
(1999).
See Morrison v. Sears, Roebuck & Co.,
D. Trooper’s Remaining Claims
The trooper’s remaining claims of intentional infliction of emotional distress, gross negligence, and punitive damages against Taco Bell are based upon a theory of Taco Bell’s vicarious liability for Jones’s actions (or the actions of alleged “Doe Employees,” whom the trooper alleges knew or should have known that the nacho chips were contaminated by Jones’s spit). Based on our finding in section II.A., above, that the trial court did not err in granting summary judgment to Taco Bell on the issue of vicarious liability, we conclude that summary judgment in favor of Taco Bell was proper on the issues of intentional infliction of emotional distress, gross negligence, and punitive damages. See G.S. § 1D-I5(a) (punitive damages may not be awarded against a defendant absent liability for compensatory damages).
In summation, the trial court’s grant of summary judgment in favor of Restaurant Management is vacated and remanded as to the trooper’s claims for intentional infliction of emotional distress and gross negligence (on the basis of vicarious liability), and breach of the implied warranty of merchantability. However, the trial court’s grant of summary judgment in favor of Restaurant Management is affirmed as to the trooper’s claim for punitive damages, as well as his claims for intentional infliction of emotional distress and gross negligence insofar as those claims are based upon a theory of ratification by defendant Restaurant Management
Affirmed in part, reversed in part as to Restaurant Management.
Affirmed as to Taco Bell.
Notes
. Courts in other jurisdictions have held that fear of contamination or contraction of communicable diseases may support recovery by a plaintiff, even though the plaintiff does not show
actual
exposure to any communicable disease.
See Marchica v. Long Island R.R. Co.,
