OPINION OF THE COURT
The principal question before us is whether the evidence adduced at the trial established that the defendant insurance carrier acted in "bad faith” by allegedly failing to act within a reasonable time upon a settlement offer made by the plaintiff Frank Pavia’s attorney in the underlying personal injury action. For the reasons that follow, we conclude that the jury could properly have found that the carrier acted in bad faith, and accordingly, affirm the judgment appealed frоm.
I
During the evening hours of April 19, 1985, then 16-year-old Carmine Rosato was operating a 1978 Pontiac Grand Prix owned by his mother Joanne Rosato and insured by the defendant State Farm Mutual Automobile Insurance Company. Carmine Rosato, who had only a learner’s permit which did not authorize night driving, picked up 19-year-old Frank Pavia and a second youth, and began "driving around” the Bensonhurst section of Brooklyn.
At approximately 10:15 p.m., Rosato made a right turn from Stillwell Avenue onto 23rd Avenue, where he encounterеd a
As a result of the collision, Frank Pavia, who had been a passenger in the rear of the Rosato vehicle, sustained serious injuries, including permanent brain damage, and remained in a coma for approximately three weeks after the accident occurred. Although Pavia ultimately regained consciousness, he was rendered a hemiplegic, suffering permanent paralysis of the right side of his body. In 1985 authorizations for Pavia’s medical records had been given to the Rosatоs’ carrier, the defendant State Farm Mutual Automobile Insurance Company (hereinafter State Farm), in connection with Pavia’s "no fault” application. By early 1986, State Farm’s $50,000 no-fault coverage had been exhausted in the payment of Pavia’s medical bills.
II
In October 1985 Pavia commenced an action against Carmine Rosato, Joanne Rosato, and Joseph Amerosa, to recover damages for personal injuries. John F. Picciano was retained by State Farm to rеpresent the Rosatos. At a discovery conference held in March 1987 the parties were directed to exchange medical information and Pavia’s attorney, Richard Sgarlato, was ordered to make Pavia available for medical examination by the defendants in the personal injury action. Earlier, in August 1986, Mr. Sgarlato had provided State Farm claims personnel assigned to the case with medical reports written by two of Pavia’s treating physicians. These reports statеd, inter alia, that Pavia had "sustained permanent loss of the use of his entire right upper and lower extremities * * * and permanent loss of his ability to speak and to stand up * * * the results of severe brain damage sustained in the accident”. Two physicians retained by State Farm and Amerosa’s carrier — GEICO—subsequently examined Pavia in April 1987 and filed reports which essentially confirmed the serious and permanent nature of Pavia’s injuries.
In June 1986, State Farm assigned the Pavia matter to John A. Pellegrino, the claims representative who was to be primarily responsible for handling the case on a day-to-day basis. Prior thereto, the case had been handled by a so-called "line unit” representative, whose duty it was to conduct an initial investigation of the claim. In August 1985 Carmine Rosato had given the "line unit” representative a statement indicating that he had lost control of his vehicle just as he turned onto 23rd Avenue and encountered a double-parked car. Rosato further stated that he was traveling at "around thirty-five” miles per hour in a 30-mile-per-hour zone.
The police report filed in connection with the accident mentioned three possible witnesses, but State Farm ultimately ascertained in early 1986 that two of these individuals had not actually observed the accident. The third witness whom State Farm contacted indicated that she would not cooperate with any investigation, but did state "off the record” that Rosato was "flying” prior to the accident, that he took the turn "too fast”, causing him to lose control, and that he was traveling at a speed of about 50 miles per hour. The police report similarly quotes an unnamed witness as stating that Rosato’s vehicle was "travelling at a high rate of speed”. In March 1986 the "line unit” representative authored a report which concluded that the Rosatos’ liability was 100%, an assessment "basically concurred]” in by the representative supervisor at the time.
On June 9, 1987, Carmine Rosato was deposed. In his deposition, Rosato statеd for the first time that the automobile which he claimed to have encountered upon turning onto 23rd Avenue was "backing up” and that he had maneuvered in order to avoid it prior to losing control of his car. By letter dated June 10, 1987, the Rosatos’ attorney, Mr. Picciano, who had attended the deposition, informed State Farm, inter alia, that Pavia appeared to be in "extremely bad shape” and that liability also appeared to be "extremely unfavorable”. Counsel further advised that "[i]f plaintiff’s [Pavia’s] claims are accurate, I would recommend reserving $100,000.00 to avoid a potential bad faith claim”.
IV
On June 26, 1987, Pavia’s attorney, Mr. Sgarlato, sent State Farm a so-called "demand letter” indicating that he was willing to settle the case provided that the carrier tender the
Although Mr. Pellegrino stated that an offer to settle within the $100,000 policy limits would be a "significant” development in a potential multimillion dollar case where both liability and the insured’s potential exposure appeared substantial, neither he nor anyone else from State Farm responded to the "timed” settlement offer. According to Mr. Picciano’s testimony, State Farm claims personnel never informed him that the demand letter had been received or attempted to discuss with him the implications of the settlement overturе. Mr. Picciano apparently first learned that the settlement offer had been made in early January 1988 when Pavia’s attorney showed him a copy of the demand letter at a court conference. The Rosatos were never informed by State Farm that an offer to settle the action within the policy limits had been made.
After receipt of the demand letter, a period of several months elapsed before State Farm ultimately convened a so-called "clаim committee” meeting of senior personnel to consider the Pavia lawsuit. Immediately prior to this meeting, which took place on December 1, 1987, Mr. Pellegrino had completed a handwritten "rough draft” outlining his assessment of the case for the claim committee. The claim committee included at least two "claim superintendents”, among them Linda Cooper, and a "divisional claim superintendent”, Vincent Rizzo, who had the power to authorize settlement of the case up tо the policy amount. At the meeting, which lasted approximately 35 minutes, it was determined that Mr. Picciano would be authorized to offer up to the full $100,000 policy amount. A subsequent, "finished” claim committee report dated December 16, 1987, recommended that State Farm make the "best settlement to $100,000 [for] our share * * * at trial”. The report further concluded that the "insured appeared to be at least 80% culpable”. Another month
At the trial, evidence was introduced establishing that the State Farm claims manual in effect at the time the demand letter was received required claims personnel who receivе a demand letter with a time limit to consult "immediately” with the divisional claim superintendent. Mr. Rizzo testified at trial that in his capacity as divisional claim superintendent, he had orally rescinded this portion of the manual due to the large number of demand letters received in the New York area. Mr. Rizzo further testified, however, that no written document memorializing this modification of the claims manual existed. The relevant portion of the claims manual concerning demand letters with a time limit stated that "[w]hеn such a time limit demand is received — oral or in writing — it is imperative that it be transmitted to the Superintendent immediately — the same day, if possible”. The manual further provided that "[u]pon receipt of the time limit demand from the claims representative, the Superintendent must review the file and immediately advise and consult with the Divisional Claim Superintendent. Thereafter, the Divisional Claim Superintendent will periodically follow up with the Claim Superintendent to insure proper handling”.
Prior to attending the claim сommittee meeting, neither Ms. Cooper nor Mr. Rizzo was aware that the demand letter had been received. Moreover, Ms. Cooper testified that she only became aware that the demand letter existed a month later, in January 1988, when the Rosatos’ attorney reported that the offer had been rejected by Pavia’s counsel because no response had been received from State Farm. Mr. Rizzo stated that upon reviewing the file at the claim committee meeting, he had noticed the demand letter and was aware that it contained a time limitation. He recalled, however, that he did not discuss the letter with the other members of the committee, and assigned no particular materiality or urgency to its presence in the file or to the fact that the settlement offer had long since expired.
V
The Pavia personal injury action ultimately went to trial in
After a trial, the jury found that State Farm had acted in bad faith with respect to the handling of the claim. The issue of damages was not submitted to the jury, however, since the trial court ruled as a matter of law that the damages would represent the amount by which the personal injury judgment —as modified by this Court — exceeded the Rosatos’ $100,000 policy, plus interest on this amount from the date of the verdict in the personal injury action. A judgment in the amount of $4,688,030, which included interest from the date of the verdict in the personal injury action, was subsequently entered against State Farm.
On appeal,
VI
We reject State Farm’s assertion that the court committed reversible error in its charge to the jury with respect to the definition of "bad faith”. Tracking the charge contained in the Pattern Jury Instructions and language recently approved by this Court (see, PJI 4:67 [Supp]; Roldan v Allstate Ins. Co.,
In Roldan v Allstate Ins. Co. (supra), we discussed the language contained in Gordon (supra), upon which State Farm relies, and the "gross disregard” standard, as essentially complementary statements of the bad-faith principle, rather than as mutually exclusive or conflicting statements of law (Roldan v Allstate Ins. Co.,
VII
Similarly without merit is State Farm’s claim that the evidence adduсed at the trial was insufficient as a matter of law to present a question for the jury’s resolution with respect to its "bad faith” in failing to make timely efforts to settle the action within the policy limits. Nor do we agree, as State Farm alternatively contends, that the jury’s verdict was against the weight of the evidence (see, Cohen v Hallmark Cards,
As we have recently observed, " '[b]ad faith " 'is generally proven by evidence largely circumstantial in nature’ ” ’ ” (Roldan v Allstate Ins. Co., supra, at 37). "A bad faith case is established where the liability is clear and the potential recovery far exceeds the insurance coverage” (DiBlasi v Aetna Life & Cas. Ins. Co.,
The trial record supports the inference that State Farm’s claims personnel had adopted an attitude of complete indifference to Pavia’s settlement overture, literally ignoring the demand letter for months without so much as even acknowledging that it had been received (cf., Hartford Ins. Co. v Methodist Hosp., supra; Young v American Cas. Co., 416 F2d 906, 910-911). Moreover, the jury reаsonably could have declined to credit State Farm’s assertion that the delay was necessary to gather additional information in order to confirm the attractiveness of an offer to settle a potential $1,000,000 claim within the Rosatos’ $100,000 policy limit. Indeed, there was credible evidence adduced at the trial establishing that State Farm claims personnel possessed the information necessary to accurately assess both the magnitude of Frank Pavia’s injuries and the Rosatos’ potential exposure well before the June 26, 1987 settlement offer was received. Further, Carmine Rosato’s deposition testimony neither altered State Farm’s original assessment of its insured’s substantial culpability nor provided a rationale for simply failing to react to Pavia’s settlement offer. We note in this respect that the day after the deposition had been completed, and approximately a month before the demand letter was received on July 9, 1987 by Mr. Pellegrino, the Rosatos’ attorney was able to summarize Carmine Rosato’s deposition by advising State Farm that liability appeared to be "extremely unfavorable”. Under the circumstances, we cannot say that there existed "no valid line of reasoning and permissible inferences” which could possibly lead rational people to the conclusion reached by the jury (Kulak v Nationwide Mut. Ins. Co.,
VIII
State Farm further maintains that since the Rosatos were "insolvent” and unable to pay any significant portion of the underlying personal injury judgment, they did not, as a matter of law, sustain any legally compensable damages, mandating dismissal of the complaint. We disagree. Under the circumstances presented, the Trial Justice properly concluded that State Farm was liable for the difference between the underlying personal injury judgment and the $100,000 policy limit.
It is settled in New York that with respect to a solvent insured, the mеasure of damages in a bad-faith case is the amount by which the judgment in the underlying tort action exceeds the insured’s policy coverage (see, DiBlasi v Aetna Life & Cas. Ins. Co.,
It is true, as State Farm contends, that in the case of an insolvent insured or an insured with limited economic means, some courts and commentators have questioned whether the full extent of the excess judgment should serve as the measure of damages (Gordon v Nationwide Mut. Ins. Co., supra, at 441-453 [Breitel, J., dissenting]; Harris v Standard Acc. & Ins. Co., 297 F2d 627, cert denied
Nor do we agree that, under the circumstances presented, the proper measure of damages is the extent to which the Rosatos’ assets "were likely to be endangered by the judgment” — the standard proposed by State Farm in its preliminary requests to charge. Having shackled its insured with a massive excess judgment, a faithless carrier should not be permitted to avoid liability by arguing that its insured’s assets have not been sufficiently damaged by the existence of the judgment (cf., Henegan v Merchants Mut. Ins. Co., supra, at 13). Moreover, the adoption of such a damages standard would reward a carrier which has breached its duty to act in good faith, since, in the case of an impecunious insured, the carrier’s liability in any "bad faith” case would be governed not by the amоunt of the resulting excess judgment, but rather by the measure of its insured’s limited economic worth (cf., Levantino v Insurance Co.,
State Farm’s reliance upon dictum in Gordon v Nationwide Mut. Ins. Co. (
We have reviewed State Farm’s remaining contentions and find them to be without merit.
Accordingly, the judgment is affirmed, with costs.
Miller, Copertino and Pizzuto, JJ., concur.
Ordered that the judgment is affirmed, with costs.
Notes
. The appeal from the judgment brings up for review the denial of an earlier motion made by State Farm for summary judgment dismissing the complaint (see, CPLR 5501 [a] [1]; Matter of Aho,
. We also disagree with State Farm’s assertion that it was entitled to have the jury charged with respect to its speculative allegation that it had been deliberately "set up” by Pavia’s attorney, i.e., its claim that Pavia’s attorney never intended to accept even a reasonably timely offer of the $100,000 policy limit and that hе purposely made his offer so that it would expire before State Farm could conduct a meaningful and complete investigation of the claim. We agree that the proper focus of the jury’s attention was State Farm’s conduct in handling the claim, not counsel’s underlying or undisclosed motives in making the settlement offer. In any event, the jury was free to reject the "bad faith” claim within the parameters of the charge given if it was of the view that the demand letter prematurely imposed unreasonable conditions.
