Lead Opinion
Opinion
In this mаndamus proceeding, we hold that where a private plaintiff which has itself suffered no injury files a representative action under California’s unfair competition law (UCL) (Bus. & Prof. Code, § 17200 et seq.) alleging that certain of defendant’s contractual provisions subject its customers to an “unlawful, unfair or fraudulent business . . . practice” and the contract contains a forum selection provision, the plaintiff is bound by that provision just as defendant’s customers would be bound had they filed the action themselves.
Net2Phone, Inc., provides internet telecommunication services, commonly known as “telephony services,” that allow a computer user to place phone calls over the Internet, either to another computer or to a regular telephone. Net2Phone has a worldwide customer base, but its principal place of business is in New Jersey. Customers who wish to utilize Net2Phone’s services must download software from Net2Phone’s Web site. The software has links to an “End User License Agreement” and “Terms of Use.” The customer must accept both in order to use the software. Net2Phone also offers a direct calling card, also purchased via Net2Phone’s Web site, that enables customers to use a regular telephone to make a call that is carried through the Internet and then switched back to a local telephone network. According to Net2Phone, both services allow customers to make long distance calls for substantially less than current rates for traditional calling methods. The “Terms of Use” hyperlink appears on each page of the Web site. Language on the Web site advises the user that in order to access the site, he or she must agree to be bound by the “Terms of Use.” The pertinent language concludes: “If you do not wish to be bound by thesе Terms of Use, you may not access or use the Site, Materials, or any of the Services. By using the Materials or Service, you are agreeing to be bound by these Terms of Use.”
Consumer Cause, Inc., contends Net2Phone’s failure to disclose in its advertising and promotional materials its billing practice of “rounding up” to the nearest minute (that is, charging for its services in full-minute increments regardless of use time) renders Net2Phone’s promotional materials and advertising “false, misleading and fraudulent in violation of Business and Professions Code section 17200.” Consumer Cause further contends Net2Phone’s failure to disclose its billing prаctices except in its “Terms of Use” and “End User License Agreement,” which are accessed via highlighted hyperlink, constitutes an unfair business practice under the UCL. It seeks an injunction, restitution and attorney’s fees.
The “End User License Agreement” and “Terms of Use” contain forum-selection clauses providing that disputes arising under the contract shall be governed by New Jersey law. The clauses further provide: “Any dispute between you and Net2Phone regarding this agreement will be subject to the exclusive jurisdiction of the state and federal courts in the State of New Jersey. You agree to submit to exclusive jurisdiction in the State of New Jersey, and you expressly waive all defenses to jurisdiction.”
Respondent court found that Consumer Cause was not bound by the forum selection clause in Net2Phone’s user agreement because Consumer Cause was acting as a private attorney general, and “had the real Attorney General brought this action, I would doubt if this court would be sending him to New Jersey to try the matter.” The court ruled that Consumer Cause cоuld pursue this action in California, but the action would be governed by New Jersey law.
We agree with respondent court that an unfair competition action brought by a public prosecutor would not be subject to the forum selection clause. This is because of the fundamentally different nature of an action brought by a prosecutor and privately pursued representative actions. (See Payne v. National Collection Systems, Inc. (2001)
Discussion
Both the United States Supreme Court and the California Supreme Court have recognized that “[f]orum selection clauses play an important role
When a forum selection clause appears in “a contract entered into freely and voluntarily by parties who have negotiated at arm’s length, . . . forum selection clauses are valid and may be given effect, in the court’s discretion and in the absence of a showing that enforcement of such a clause would be unreasonable.” (Smith, Valentino & Smith, Inc. v. Superior Court, supra,
A forum selection clause may also be enforced against a plaintiff who is nоt a party to the contract in question if the plaintiff is “closely related to the contractual relationship.” The plaintiff challenging the forum selection clause has the burden of showing, in response to a defendant’s motion to stay or dismiss, that enforcement of the clause would be unreasonable under the circumstances. (Lu v. Dryclean-U.S.A. of California, Inc., supra,
Consumer Cause is “closely related" to the contract between Net2Phone and its customers.
As a threshold matter, we find that the forum selection clause would be enforceable had Net2Phone’s customers filed this action themselves. We perceive nо unfairness in Net2Phone’s requirement that certain contractual terms must be accessed via hyperlink, a common practice in Internet business. The fact that the forum selection clause may have been a “take it or leave it” proposition, and not vigorously “bargained for” as Consumer Cause
Although Consumer Cause is not itself a party to the contract, it has sued in a representative capacity challenging certain contractual terms. By so doing, Consumer Cause purports to assert the rights of those who are parties to the contract. If it prevails, Consumer Cause will succeеd in altering the terms of the contract, and reap the fruits of victory including attorney’s fees. Consumer Cause is “closely related” to the contractual relationship because it stands in the shoes of those whom it purports to represent. Its argument to the contrary is inconsistent with its position as a representative plaintiff. Were we to hold otherwise, a plaintiff could avoid a valid forum selection clause simply by having a representative nonparty file the action. (See Lu v. Dryclean-U.S.A. of California, Inc., supra,
In Lu, a franchisor’s corporate parent was found to be “closely related” to the contractual relationship between the franchisor and its franchisee, because the franchisor was alleged to have participated in the fraudulent misrepresentations that induced the plaintiff to enter into the franchise agreement. Consumer Cause correctly points out that the case is factually distinguishable on that basis. However, the plaintiff in Lu also alleged that the parent was the “alter ego” of the franchisor that signed the franchise agreement; in other words, for purposes of the lawsuit, the two were one and the same. The position of Consumer Cause, the represеntative plaintiff, is similar in that respect.
Bancomer, S. A. v. Superior Court (1996)
America Online, Inc. v. Superior Court (2001)
The New Jersey Consumer Fraud Act (CFA) (N.J. Stat. Ann. § 56:8-1 to 56:8-20), is similar in many ways to the UCL. However, it differs from the UCL in one crucial respect: an action under the CFA must be filed by either the Attorney General or “[a]ny person who suffers any ascertainable loss of moneys or property. . . .” Because Consumer Cause has itself suffered no ascertainable loss from Net2Phone’s alleged unlawful business рractices, it argues that enforcement of the forum selection clause would be unreasonable because it would not have standing to bring this action in New Jersey.
Although the New Jersey Legislature has not seen fit to confer on private parties who are not injured the right to bring a representative action on behalf of those who are, this does not necessarily mean that New Jersey does not provide the means to protect injured consumers. Any customer of Net2Phone who claims to have been injured by Net2Phone’s billing practices may bring an action in New Jersey, or may prеvail on the Attorney General of New Jersey to do so. Significantly, Consumer Cause does not claim Net2Phone’s customers would not be adequately protected were they required to pursue their claims in New Jersey. Instead, Consumer Cause has focused only in its own lack of standing. While it is true that Consumer Cause stands to lose the opportunity to recover attorney’s fees should it prevail in a California UCL action, our paramount consideration is the protection of consumers, not the enrichment of attorneys.
Disposition
The petition for writ of mandate is granted. A peremptory writ shall issue directing resрondent court to vacate its order of October 1, 2002, denying the motion of defendant Net2Phone to stay or dismiss the action, and enter a new and different order granting the motion to stay. Costs are awarded to Net2Phone.
Turner, P. J., concurred.
Notes
Code of Civil Procedure section 410.30, subdivision (a), provides: “When a court upon motion of a party or its own motion finds that in the interest of substantial justice an action should be heard in a forum outside this state, the court shall stay or dismiss the action in whole or in part on any conditions that may be just.”
Dissenting Opinion
I respectfully dissent.
A trial court’s decision to enforce or not enforce a forum selection clause is reviewed for an abuse of discretion. (Bancomer, S. A. v. Superior Court (1996)
Public policy precludes enforcement of forum selection clauses under these circumstances.
“California courts will refuse to defer to the selected forum if to do sо would substantially diminish the rights of California residents in a way that violates our state’s public policy.” (America Online, Inc. v. Superior Court (2001)
The UCL prohibits “any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue or misleading advertising and any act prohibited by Chapter 1 (commencing with Section 17500) of Part 3 of Division 7 of the Business and Professions Code.” (§ 17200). The coverage of the UCL is “ ‘sweeping, embracing “ ‘anything that can properly be called a business practice and that at the same time is forbidden by law.”” [Citations.]” (Cel-Tech Communications, Inc. v. Los Angeles Cellular Telephone Co. (1999)
The “primary purpose” of the UCL “is to preserve fair business competition by extending protections traditionally available to business competitors to the consuming public.” (Rothschild v. Tyco Internat. (US), Inc. (2000)
In order to implement the important public policies of the UCL, the Legislature provided that multiple parties had standing to sue to enforcе the act. Thus, rather than limiting enforcement of the UCL to aggrieved parties, the Legislature specified that actions for relief under the UCL may be brought by state or local prosecutors “in the name of the People of the State of California” “or by any person acting for the interests of itself its members or the general public.” (§ 17204, italics added.) Accordingly, the UCL allows anyone to act as, in effect, a private attorney general to protect the public against certain commercial wrongs and deceptions. The UCL reflects the Legislature’s conclusion that individual claims or class actions in California courts or actions by California public officials are not adequate to protect California consumers. To allow private parties to restrict the availability of relief under the UCL to that offered by the courts or public officials of another state conflicts with the broad means of enforcement of the UCL established by the California Legislature.
That restriction is precisely the effect of the majority’s opinion enforcing the fomm selection clauses and sending this action to New Jersey. New Jersey’s Consumer Fraud Act (N.J. Stat. Ann. § 56:8-1 to 56:8-20), does not allow private attorney general actions such as that brought by Consumer Cause here. The majority’s opinion eviscerates the UCL by ordering the dispute to a jurisdiction that does not permit private attorneys general to prosecute a statutory unfair competition action.
Contrary to the majority’s assertion, this is not an issue of the “enrichment of attorneys.” (Maj. opn., ante, at p. 590.) It is an issue of preserving the statutory scheme enacted by the Legislature and of maintaining a means of enforcing the UCL’s important public policies. As this court recently observed, “ ‘[Representative UCL actions make it economically feasible to sue when individual claims are too small to justify the expense of litigation, and thereby encourage attorneys to undertake private enforcement actions.’” (Rosenbluth Internat., Inc. v. Superior Court (2002)
The enforcement of forum selection clauses under the circumstances of this case will allow parties to conduct business in California but provide themselves with immunity from one important and widely used procedure to deter certain proscribed conduct—that procedure being the enforcement of rights by private attorneys general. (See, e.g., §§ 17200, 17204, 17500 & 17535; Code Civ. Proc., § 1021.5; Angelheart v. City of Burbank (1991)
In Hall v. Superior Court (1983)
The same principle applies here. It is true that in both Hall, supra,
Moreover, the court in Hall, supra,
That another regulatory statute may have a specific provision preventing enforcement of a forum selection clause (see, e.g., the California Franchise Relations Act (§ 20040.5); Jones v. GNC Franchising, Inc. (9th Cir. 2000)
The majority acknowledge that persons cannot bring representative actions under the New Jersey statute that is comparable to the UCL, but point to the fact that under that New Jersey statute, actions may be brought in New Jersey by public prosecutors on behalf of the customers and other members оf the public. (Maj. opn., ante, at p. 590.) In California, however, any person can act as a “private attorney general” in bringing a UCL action. (See Mortera v. North America Mortgage Co. (N.D.Cal. 2001)
The forum selection clause is not applicable here.
Net2Phone’s standard form agreemеnt with its customers includes the following provision: “GOVERNING LAW; JURISDICTION These Terms of Use shall be governed and construed in accordance with the laws of the State of New Jersey. You agree that in any legal action or proceeding between you and Net2Phone for any purpose concerning this Agreement, you agree to submit to exclusive jurisdiction [szc] the state and federal courts of New Jersey and you expressly waive all defenses to jurisdiction. Any cause of action or claim you may have with respect to the Site, Services or Materials must be commenced within one (1) year after the сlaim or cause of action arises or such claim or cause of action is barred. Net2Phone’s failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use. Net2Phone may assign its rights and duties under these Terms of Use to any party at any time without notice to you.”
Plaintiff’s consumer complaint contains allegations of false advertising and violаtions of section 17200. Consumer Cause contends that Net2Phone’s failure to disclose in its advertising and promotional materials its practice of “rounding up” the time elapsed for internet telephone calls to the nearest minute renders its promotional materials and advertising “false, misleading and fraudulent in violation of Title 15 U.S.C. section 45(a)(1) (unfair methods of competition and unfair or deceptive acts or practices affecting commerce) therefore of Business and Professions Code section 17200.” Consumer Cause also alleges that Net2Phone’s practice of chаrging consumers for “ringing time”—the time elapsing once a call is placed and prior to connection with the recipient of the call—without disclosing the billing system in its promotional materials, usage instructions, or Web site constitutes false advertising and an unfair business practice. Finally, Consumer Cause alleges that Net2Phone’s practice of refusing to connect calls made on its prepaid calling cards when the balance on the cards is less than $1—also
The claims are brought by Consumer Cause, which has no contractual relationship with Net2Phone. Consumer Cause alleged it filed the action on behalf of California residents “billed by Net2Phone for such services during the four years preceding the filing of the action.” Whether all of such residents had contracts with forum selection clauses is not clear.
The forum selection clause is not applicable here because Consumer Cause is not a party to any contract containing a forum selection clause and neither are members of the California public who would be the purported beneficiaries of the action. Generally, a nonsignatory to an agreement is not bound by a forum selection clause in the agreement. (Berclain America Latina v. Baan Co. (1999.)
No such sidestepping is taking place here to justify departing from the general rule that parties are not bound by the provisions of contracts to
New Jersey is not a suitable alternative forum.
The California Supreme Court has stated that an action may not be dismissed for an alternative forum “ ‘unless a suitable alternative forum is available to the plaintiff [citations].’” (Stangvik v. Shiley Inc. (1991)
Conclusion
For each of the reasons I have given, I would have affirmed the ruling of the trial court denying the motion to dismiss.
The petition of real party in interest for review by the Supreme Court was denied August 27, 2003. Werdegar, J., did not participate therein. Kennard, J., and Moreno, J., were of the opinion that the petition should be granted.
Undesignated statutory references shall be to the Business and Professions Code.
The court also noted that the plaintiffs “complaint also includes a cause of action under California’s unfair competition law (Bus. & Prof. Code, § 17200 et seq.) which shares some remedial similarities with CLRA, including a private right to sue as a class action [citation], recovery of restitution and injunctive relief [citations], plus enhanced remedies for senior or disabled pеrsons (Bus. & Prof. Code, § 17206.1).” (America Online, supra,
In Furda v. Superior Court (1984)
Payne v. National Collections Systems, Inc. (2001)
Net2Phone stated that the provision has been in its contracts since before January 1998, but customers billed during the last four years may have had contracts from an earlier period.
A violation of the false advertising law (§ 17500) constitutes a violation of the UCL. (Freeman v. Time, Inc. (9th Cir. 1995)
The forum selection clause contains a one-year limitations period, while the UCL provides for a four-year statute of limitations (§ 17208). (See Moreno v. Sanchez (2003)
