Appellant, Fernando E. Miranda, appeals from the entry of an adverse default judgment in the amount of $15,643.26. Miranda argues that the trial court abused its discretion by refusing to set aside the default judgment without first holding a hearing to. inquire into the factual dispute over whether Miranda was served properly with the summons and complaint and whether assurances were made by opposing counsel that he would agree to consent to striking the default in the event that settlement negotiations were unsuccessful. Given the law’s preference for resolution on the merits rather than by default, we agree that on the facts of this case a hearing is necessary to resolve the parties’ contrary factual allegations. Accordingly, we remand for a hearing, findings of fact and conclusions of law concerning counsel’s representations and,, if necessary, on whether Miranda was properly served with process. 1
Factual Summary
Appellee, Pedro Contreras, commenced this action by filing a complaint in the Superior Court for the District for Columbia on October 28, 1997. The complaint, styled as an action for “Unjust Enrichment,” alleges that Miranda and Contreras “entered into a binding contract on or about May 5, 1995,” in which Contreras would “loan [Miranda] the sum of $49,963.26 to develop a business venture known as the El Chaparrastique Restaurant” in return for consideration in the form of a partnership in the restaurant. 2 According to allegations in the complaint, the contract was subsequently modified by written agreement between the parties and provided for the repayment of the $49,963.26 to Contreras. The modified written agreement states that Contreras loaned Miranda the money to open the restaurant and, having paid Contreras the sum of $3,000, Miranda would repay the balance in eighteen monthly payments of $2610.00. Miranda allegedly made eleven such payments and then discontinued the payments.
A notarized affidavit of service stating that Miranda was personally served at his Maryland address with a copy of the summons, complaint and initial order on November 8,1997, was filed with the court on November 10,. 1997. No response to the complaint having been filed, the clerk’s office entered a default against Miranda on December 18, 1997, pursuant to Superior Court Civil Rule 55(a). On February 17, 1998, counsel for Contreras filed a “Motion for Judgment and Request for Ex Parte Proof Hearing.” On February 26, 1998, Miranda filed an “Opposition to Motion for Judgment and Motion to Set Aside Default,” accompanied by a verified “Answer and Counterclaim.”
Miranda’s opposition to the motion for judgment, signed by Miranda’s counsel, Richard K. Green, recounted that Miranda hired the attorney on December 2, 1997, and represented that the summons and complaint had been found between the *279 main door and the storm door of Miranda’s residence. The motion further averred that on December 3, 1997, Mr. Green contacted Contreras’ counsel, Henry A. Esco-to, informing Mr. Escoto that service was insufficient and requesting documentary evidence of Contreras’ claims in hope of a prompt resolution of the claims. On December 19, 1997, Mr. Green notified Mr. Escoto that he would be out of the area for the Christmas holidays and requested an extension of time to answer the complaint until after the first of the year when settlement discussions might moot the necessity of filing an answer. Mr. Green was notified by Mr. Escoto on January 5, 1998, that a default had been entered in the ease, at which time Mr. Escoto allegedly agreed to consent to the striking of the default if settlement negotiations were unsuccessful. According to Miranda’s motion, thereafter, when the parties were unable to agree on settlement terms, Mr. Escoto refused to enter into the agreed-upon consent motion and instead filed Contreras’ motion for judgment.
The verified “Answer and Counterclaim,” signed and “duly sworn on oath” by Miranda, avers “insufficiency of process” as Miranda’s first defense: “The complaint was found laying in front of the defendant’s front door by the defendant’s wife.” The answer pleads numerous defenses, including duress, supported by an allegation that “[t]he plaintiff publicly communicated a threat to kill the defendant if he did not agree to pay money to the plaintiff.”
On March 23, 1998, the trial court docketed an order granting judgment to Contreras in the amount of $18,270.00 without a hearing. On March 31, 1998, Miranda moved the court to alter, amend or vacate the judgment, repeating the “representation by the plaintiffs counsel that he consented to setting aside the default if settlement were not reached.” In response, Contreras’ “Opposition to Defendant’s Motion to Alter, Amend or Vacate,” signed by Mr. Escoto, does not claim directly that no such representation was made, only that Mr. Green’s “allegations are without merit,” apparently because “[a]t no time did undersigned counsel advise, persuade, encourage or suggest to Defendant’s counsel not to respond to the complaint.” On May 1, 1998, the court entered an order leaving the default intact but vacating the judgment pending an ex parte proof hearing on the issue of damages. On June 12, 1998, the court held an ex parte proof hearing on damages and thereafter judgment was entered in favor of Contreras in the reduced sum of $15,643.26.
Analysis
I. Setting Aside the Default Judgment
“The ruling on a motion to vacate default judgment is within the sound discretion of the trial judge.”
Dunn v. Profitt,
A. Rule 60(b)(6)
Superior Court Civil Rule 60(b) provides that “the Court may reheve a party or a party’s legal representative from a final judgment, order, or proceeding for ... (6) any other reason justifying relief from the operation of the judgment.” Super. Ct. Civ. R. 60(b)(6). Miranda argues that the default judgment should have been set aside under Rule 60(b)(6)
*280
because he has demonstrated good cause for the failure to file an answer or other responsive document; namely, that the parties promptly and' in good faith engaged in negotiations and that Contreras’ counsel agreed to consent to striking of the default if settlement negotiations were unsuccessful. “Rule 60(b)(6) is properly invoked in extraordinary circumstances or where a judgment may work an extreme and undue hardship,” but is “not narrowly defined.”
Starling v. Jephunneh Lawrence &
Assocs.,
It is the trial court’s “responsibility to inquire where matters are raised which might entitle the movant to relief under Rule 60(b).”
Starling,
*281
Although Miranda’s counsel concedes that he could have filed a paper with the court once he was on notice of the attempted service so as to prevent the original default,
5
we nevertheless believe that a judgment secured by misrepresentations by one counsel to another is an “extraordinary circumstance” warranting relief under Rule 60(b)(6).
See, e.g.,
D.C. Profl. Conduct R. 8.4 (2000) (“It is professional misconduct for a lawyer to: ... (c) Engage in conduct involving dishonesty," fraud, deceit or misrepresentation[ ].... ”); D.C. Bar Voluntary Standards for Civility in Profl. Conduct ¶ 6 (2000) (“While we owe our highest loyalty to our clients, we will discharge that obligation in the framework of the judicial system in which we apply our learning, skill, and industry in accordance with professional norms. In this context, we will strive for orderly, efficient, ethical, fair, and just disposition of litigation-”). As colleagues at bar and officers of the court, and to ensure the efficient, accurate and just operation of judicial proceedings, counsel must be able reasonably to rely on representations made by fellow counsel in the context of litigation. Conversely, counsel should not be able to reap the windfall of his or her misrepresentation to fellow counsel Accordingly, the record before the trial court, as well as facts asserted on appeal, “indicates circumstances which may entitle [Miranda] to relief ... for ‘any other reason’ under Rule 60(b)(6).”
Starling,
Mr. Green represented to this court at oral argument that if the default judgment were set aside under Rule 60(b)(6) his client would waive the issue of sufficiency of service. Thus, if on remand the trial court finds that the default judgment should be set aside, it need not reach the issue of sufficiency of service. If the trial court finds that no such misrepresentation was made and other factors do not warrant setting aside the default, or makes the unlikely determination that a misrepresentation was made but does not satisfy the Rule 60(b)(6) standard applied to this case, then it will be necessary for the trial court to make a factual determination on the record regarding the adequacy of service. 6
B. Rule 60(b)(4)
“A default judgment entered in the absence of effective service of process is void,” even though the defendant has actual notice of the action.
McLaughlin v. Fidelity Sec. Life Ins.,
According to the process server’s affidavit, personal service was made on Miranda at his home in Maryland. “[T]he return of service by a process server may be impeached only by strong and convincing evidence.”
Firemen’s Ins. Co.,
The present case is readily distinguishable from both
Firemen’s Insurance
and
Castro v. Universal Acceptance Corp.,
The present case is similarly distinguishable from
Brady v. Graham,
The verified answer and counterclaim, signed and sworn by Miranda, claimed that his wife found the complaint lying in front of their front door, and that, as a result, service was insufficient. This document raises a “significant factual dispute” as to the verity of the process server’s affidavit.
Hawkins,
II. Unjust Enrichment
We address Miranda’s final argument, that the trial court erred as a matter of law by awarding “unjust enrichment” damages predicated on a written contract, in the event that on remand the trial court determines that the default judgment should stand and that Miranda was properly served. Although we have held that “there can be no claim for unjust enrichment when an express contract exists between the parties,”
Schiff v. American Ass’n of Retired Persons,
Although the complaint is styled “Unjust Enrichment,” the complaint alleges that Miranda and Contreras “entered into a binding contract on or about May 5,1995,” in which Contreras would “loan [Miranda] the sum of $49,963.26 to develop a business venture” and for a partnership interest. The complaint further avers that “the parties modified the contract so that Mr. Contreras would no longer be a partner in the restaurant,” thereupon entering “a written agreement for [Miranda] to repay [Contreras] the full amount of the loan.” The trial court was presented with a signed and notarized copy of this agreement in which Miranda admits the debt and agrees to repay a certain sum to Contreras. The trial court found that “[w]hether this complaint is interpreted as a complaint on breach of contract, or a complaint for unjust enrichment, ... based on the default the evidence suffices.” 8 If on remand the default judgment is not set aside under Rule 60(b), the trial court’s awarding of damages is correct as a matter of law because, by defaulting, Miranda waived his opportunity to test the merits of Contreras’ complaint. 9
The case is remanded for further proceedings consistent with this opinion.
So ordered.
Notes
. Miranda also argues that the trial court erred as a matter of law by awarding "unjust enrichment” damages predicated on a written contract. This claim is without merit. See infra at II. Additionally, Miranda argues that Contreras’ motion for judgment was not timely filed pursuant to Superior Court Civil Rule 55-II(a), which provides that a motion for judgment should be entered within sixty days of the default. Miranda’s counsel at oral argument conceded that there was no legal prejudice to Miranda flowing from the trial court allowing Contreras to file his motion for judgment one day out of time.
. The original contract concerning the loan and partnership is not in the record before us.
. We note that the representations of both counsel in pleadings before the Superior Court are subject to sanction under Superior Court Civil Rule 11, which provides in pertinent part:
(b) Representations to court. By presenting to the court (whether by signing, filing, submitting, or later advocating) a pleading, written motion, or other paper, an attorney or unrepresented party is certifying that to the best of the person’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances,—
(3) the allegations and other factual contentions have evidentiary support or, if specifically so identified, are likely to have evidentia-ry support after a reasonable opportunity for further investigation or discovery; and
(4) the denials of factual contentions are warranted on the evidence or, if specifically so identified, are reasonably based on a lack of information or belief.
(c) Sanctions. If, after notice and a reasonable opportunity to respond, the court determines that subdivision (b) has been violated, the court may, subject to the conditions stated below, impose an appropriate sanction upon the attorneys, law firms, or parties that have violated subdivision (b) or are responsible for the violation.
. "[Tjhere is a distinction between the appropriate standard for setting aside a
default
and that appropriate for setting aside a
default judgment.” Jackson v. Beech,
. Without proper service the court has no personal jurisdiction, and the court thus lacks power to act unless the defendant has waived service.
See, e.g., Cruz v. Sarmiento,
. Even if the facts adduced on remand are not as stark as those presented to this court, for example, a misunderstanding rather than a misrepresentation between counsel engaged in negotiations, the trial court should consider whether relief from judgment is appropriate under Superior Court Civil Rule 60(b)(1).
Cf. Jackson, supra
note 5,
. Miranda argues that, as a resident of Maryland, he should be served in accordance with Maryland law. However, Superior Court Civil Rule 4 provides that service may be made "pursuant to District of Columbia law, or the law of the state or territory in which service is effected." Super. Ct. Civ. R. 4(e)(1) (emphasis added). In the District of Columbia service may be made
by delivering a copy of the summons and the complaint and initial order to the individual personally or by leaving copies thereof at the individual’s dwelling house or usual place of abode with some person of suitable age and discretion then residing therein....
Super. Ct. Civ. R. 4(e)(2). In Maryland service may be made
(1) by delivering to the person to be served a copy of the summons, complaint, and all other papers filed with it; (2) if the person to be served is an individual, by leaving a copy of the summons, complaint, and all other papers filed with it at the individual's dwelling house or usual place of abode with a resident of suitable age and discretion; or (3) by mailing to the person to be served a copy of the summons, complaint, and all other paper filed with it by certified mail....
Md. R. Civ. P. 2 — 121 (a) (2000).
. Courts often look behind how a complaint is styled to the allegations made in order to determine the claim or claims asserted.
See, e.g., Burgess v. Pelkey,
. This determination is without prejudice to Miranda's appeal from the trial court’s factual findings and conclusions of law on remand.
