OPINION
Case Summary and Issues
Andrew Miller appeals from the decision of the Indiana Department of Workforce Development Review Board (the “Board”) affirming the decision of the Administrative Law Judge (“ALJ”), who found Miller ineligible for unemployment compensation benefits. Miller raises two issues, which we restate as whether Miller was denied due process based on inadequate notice of the issues to be decided at his hearing before the ALJ and whether the Board’s decision was unsupported by its findings. Concluding that Miller was denied due process and that the Board’s findings do not support its decision, we reverse.
Facts and Procedural History
On December 1, 2006, Miller, who had been working for United Parcel Service, Inc., (“UPS”) since 1994, was involved in an accident while driving his UPS truck. Miller stopped at a stop sign and proceeded into an intersection, not seeing a car approaching from his right side. The vehicles collided, and both occupants of the other car were injured and required medical attention. The estimated damage caused by the accident was between $5,000 and $10,000.
Following the accident, Miller was taken out of service and eventually terminated on December 29, 2006. UPS based the termination on its claim that Miller violated Article 17(d) of the Labor Agreement between UPS and Teamsters Local 135 (the “Agreement”). Article 17(d) indicates that an employee may be suspended or discharged without prior warning for:
gross negligence, resulting in a serious accident. A serious accident is defined as one in which there is a fatality, a bodily injury to a person who, as a result of the injury, receives immediate medical treatment away from the scene of the accident, or $4,400.00 or more in damages.
Appellant’s Appendix at 16-17.
Following his suspension, Miller filed a claim for unemployment benefits with the Indiana Department of Workforce Development (the “Department”). On December 21, 2006, a Claims Director from the Department approved Miller’s claim, finding that UPS had failed to carry its burden of establishing willful misconduct on Miller’s part. On January 2, 2007, UPS appealed this determination and requested a hearing before an ALJ. On January 11, 2007, a Notice of Hearing (the “Notice”) was sent to Miller. The Notice indicated that the issue at the hearing would be: “Whether the Claimant was able, available, and making an effort to secure full-time work. Ind.Code 22-2-14-3.” Appellant’s App. at 27. On January 25, 2007, the ALJ held a hearing at which the matter argued was whether UPS had just cause to terminate Miller. At the hearing, after UPS presented its case and the ALJ asked Miller questions regarding the accident, the following exchange took place between Miller (the Claimant) and the ALJ:
Claimant: ... I was under the impression that this hearing was under the fact that I wasn’t able to find a job. That I was supposed to be looking for a job, not the accident.
Judge: Well, that’s what this is about, the suspension for misconduct. It has nothing to do with the work search.
Claimant: Oh. I, I received a letter ... I’m sorry, sir.
Judge: That’s not ... uh, people are getting confused. That’s what the issue is listed but if you read the little box it says, “Suspended for misconduct in connection with the work.” 1
Claimant: I’ve had it.
Judge: Right there on the second page you’re holding in your left hand.
Claimant: Yeah, but I ...
Judge: That’s what we’re talking about at this point.
Claimant: Okay, so that’s what you guys had filled out. Okay, I’m sorry because I was under the, um ... that this was cleared up by the, uh, claims adjuster (inaudible).
Judge: No.
Claimant: It said that it was, uh ... determination that it was not misconduct. That’s what I thought right there.
Judge: They appealed and now it’s at my decision.
Claimant: Okay. I’m sorry. I didn’t fully ... didn’t understand it.
Judge: Anything else?
Claimant: No, sir.
Transcript at 7-8. The ALJ then reversed the claims adjuster’s determination pursuant to the following findings and conclusions:
FINDINGS OF FACT: ... The claimant was discharged for negligence resulting in a serious accident. A serious accident is defined as one where there is a fatality, bodily injury to a person who, as a result of injury, receives immediate medical treatment away from the scene of the accident, or results in more than $4,400.00 in damages. Violation of the rule results in discharge on the first occurrence. The employer’s rule exists. This rule exists as part of a collective bargaining agreement between theTeamster’s Local 135 and the employer. As a negotiated rule it is reasonable. No employee has been allowed to remain employed with this employer after violating the rule. The rule is uniformly enforced. The claimant was a member of the union. The claimant had knowledge of the employer’s rule. On December 1, 2006 at approximately 4:00 pm the claimant came to an intersection. The claimant’s road had a stop sign. The claimant states that he stopped and looked both ways. The claimant proceeded into the intersection and struck another vehicle. The intersecting road did not have a stop sign. The claimant did not know where the car came from and felt that it must have been in a blind spot. The car flipped more than once. The driver of the car was seriously injured and had to be taken to the hospital from the accident scene for treatment. The damage for the accident was estimated to be between $5,000.00 and $10,000.00.
CONCLUSIONS OF LAW:
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The employer has established that its rule exists, serves a reasonable purpose and is uniformly enforced. The claimant had knowledge of the employer’s rule. The claimant has knowingly violated the rule. While the claimant’s actions may not have been intentional they meet the definition of a serious accident as defined by the collective bargaining agreement. If the claimant had a blind spot he should have taken more care in looking both ways before he proceeded into the intersection....
Appellant’s App. at 4-5.
Miller then appealed the ALJ’s decision to the Board, which affirmed, adopting the ALJ’s findings and conclusions. Miller now appeals. 2
Discussion and Decision
I. Due Process
“The fundamental requirement of due process is the opportunity to be heard at a meaningful time and in a meaningful manner.”
NOW Courier, Inc. v. Review Bd. of Ind. Dept. of Workforce Dev.,
Parties to a disputed claim for unemployment benefits are required to be afforded “a reasonable opportunity for a fair hearing.” Ind.Code § 22-4-17-3. A “fair hearing” inherently includes reasonable notice of the hearing.
See Scott v. Review Bd. of Ind. Dep’t of Workforce Dev.,
A. Notice of the Issue
In arguing that Miller was not entitled to notice of the particular issues to be addressed at the hearing, the Appellees
2. "Whether the Notice Identified the Issues
The Notice indicated that the hearing would address “[wjhether the Claimant was able, available, and making an effort to secure full-time work. Ind.Code 22-2-14-3.” Appellant’s App. at 27. The Ap-pellees argue that this statement should have alerted Miller that the hearing would address whether UPS had just cause to terminate him because the statute cited “discusses an individual’s availability for work and unavailability by law if found to be suspended for misconduct in connection with the work.” Appellees’ Brief at 5. Indiana Code section 22 — 4—14—3(b) indicates that an unemployed individual is eligible for benefits if that individual is able to work, is available for work, is making an effort to secure work, and participates in reemployment services. The statute further states: “unavailability for work of an individual exists in, but is not limited to, any case in which ... such individual is suspended for misconduct in connection with the individual’s work.” Ind.Code § 22^ — 14—3(c)(3). The Appellees’ apparent argument is that because an individual is “unavailable” if that individual is suspended for misconduct, the Notice sufficiently informed Miller that whether he was suspended for just cause would be addressed at the hearing. We disagree.
First, Indiana Code section 22-4-14-3 contains no reference to the issue of “just cause.” In that regard, the citation does not place “just cause” at issue. Second, and more importantly, this issue is specifically addressed in another statute, which identifies the specific scenario constituting “just cause” argued by the Appellees and found by the ALJ.
See
Ind.Code § 22-4-15 — 1(d) (indicating that “discharge for just cause” includes a “knowing violation of a reasonable and uniformly enforced rule”). Although the statute cited in the Notice may tangentially encompass issues relating to the propriety of UPS’s suspension and eventual termination of Miller, such “nuance and subtlety are not virtues in agency notice practice.”
Natural Res. Defense Council v. U.S. E.P.A.,
We conclude that the Notice did not adequately inform Miller of the issue that was addressed at the hearing.
3. Waiver
In administrative hearings, “where there is an appearance, without objection, or indeed, where there is any act indicating consent, want of notice will be deemed waived.”
Brinson v. Sheriff's Merit Bd. of Jefferson County,
Miller’s statements at the hearing sufficiently notified the ALJ of his lack of notice. Hearings before an ALJ “shall be conducted informally in order to determine the substantial rights of the parties.” 646 Ind. Admin. Code § 3-12-3(b). Although general rules of procedure apply at such hearings, they do not apply “to an extent as to ... jeopardize the rights of any interested party.” Id. Although Miller may not have formally objected to the proceeding, he clearly indicated that he was not aware that whether he was discharged for just cause would be addressed at the hearing. Moreover, we point out that when a party is unrepresented by counsel before an ALJ, the ALJ has a duty to “examine the party’s witnesses ... in order to ensure complete presentation of the case.” Id. We conclude that in the context of a hearing before an ALJ, Miller’s statements regarding lack of adequate notice were sufficient to preserve the issue.
The Appellees also argue that Miller waived the issue by failing to raise it in his appeal to the Board. Again, we disagree. The issue of whether Miller received adequate notice involves a legal, not a factual conclusion. We have previously declined to find waiver of an issue not raised in an administrative proceeding where resolution of the issue did not require any factual determinations, and required only legal conclusions.
See Tokheim Corp. v. Review Bd. of Ind. Employment Sec. Div.,
4. Prejudice
Finally, the Appellees argue that even if the Notice was inadequate, Miller is unable to demonstrate any prejudice, and therefore is not entitled to reversal. We need not reach a conclusion on this issue because we reverse the Board’s decision on the merits. However, we express our doubt as to whether being not only uninformed, but also affirmatively misled as to the issues to be raised at a hearing could ever be harmless. We recognize that Miller would have been better served to identify specific evidence that he would have introduced or procedures he would have employed had he been aware of the nature of the hearing. However, it is clear from the transcript of the hearing that Miller was not fully prepared to discuss whether he was discharged for just cause. Miller presented no evidence on the matter, and his only participation at the hearing came when he responded to the ALJ’s questions. This case is therefore unlike others in which we have found waiver where a party failed to raise the issue of lack of notice and participated actively in the hearing.
See City of New Haven v. Ind. Suburban Sewers, Inc.,
II. Sufficiency of the Evidence
A. Standard of Review
Although the employe!” bears the burden of demonstrating it discharged the employee for just cause, on appeal, the employee bears the burden of demonstrating reversible error.
Wakshlag v. Review Bd. of Ind. Employment Sec. Div.,
B. Sufficiency of Findings 3
The rule UPS claims Miller violated requires that an employee commit “gross negligence, resulting in a serious accident.” Appellant’s App. at 17. Miller argues that because the Board’s findings do not indicate that he committed “gross negligence,” they are insufficient to support the judgment. The Appellees counter with two arguments: 1) the Agreement defines “gross negligence” as mere negligence resulting in a serious accident; and 2) the Board’s findings indicate that Miller committed the requisite degree of negligence.
We first reject the Appellees argument that the Agreement’s provision, 4 “read as a whole, defines ‘gross negligence’ as negligence resulting in a serious accident.” 5 On the contrary, the agreement indicates that a person may be fired for “gross negligence, resulting in a serious accident. A serious accident is defined as one.... ” Appellant’s App. at 17. To read this as defining “gross negligence” as mere negligence resulting in a serious accident would require us to rewrite the terms of the agreement to read “Gross negligence is defined as negligence resulting in a serious accident.” We are not at liberty to do so. By its plain terms, the Agreement defines “serious accident,” but not “gross negligence.”
We also note that traditionally, the extent of harm (as long as there was
some
legally cognizable harm) caused by a breach of a duty is largely irrelevant to whether or not a breach occurred.
See De Sole v. United States,
The Agreement’s lack of a definition of “gross negligence” is not problematic, as a survey of this and other states’ common law indicates that “gross negligence” is a fairly uniform concept, generally defined as “[a] conscious, voluntary act or omission in reckless disregard of a legal duty and of the consequences to another party....” Black’s Law Dictionary 1062 (8th ed.2004);
see Palace Exploration Co. v. Petroleum Dev. Co.,
At no point did the Board’s findings indicate that Miller committed gross negligence; instead, the findings indicate merely that Miller was negligent. The distinction is not merely semantic. Indeed, our supreme court has recognized that when comparing negligence to gross negligence, “the level of conduct amounting to a breach of that duty is quite different.”
Sharp,
Further, the Board’s factual findings are insufficient to support a finding of gross negligence. Although the question of whether an act or omission constitutes gross negligence is generally a question of fact, the question may become one of law if “the facts are undisputed and only a single inference can be drawn from those facts.”
Id.
Here, the facts are not disputed. Miller approached an intersection, stopped at a stop sign, proceeded into the intersection, and struck a vehicle that he had not seen, claiming that it was in his blind spot.
Nowhere in its findings does the Board indicate that Miller engaged in any sort of conduct with reckless disregard. Indeed, the Board found that Miller’s “actions may not have been intentional,” but that “[i]f the claimant had a blind spot he should have taken more care in looking both ways.” Appellant’s App. at 5. “In Indiana, a motorist has a duty to use due care to avoid a collision and ... to maintain a lookout while traveling on a highway.”
Koroniotis v. LaPorte Transit, Inc.,
We conclude the Board’s findings fail to support its judgment and the evidence fails to support a finding of gross negligence. We therefore reverse the Board’s determination that the claims adjuster’s decision was improper.
Conclusion
We conclude that Miller received inadequate notice of the issues to be decided at his hearing and that the Board’s findings and the evidence before the Board do not support its judgment.
Reversed.
Notes
. We have been unable to find this notation on any document in the record.
. The Department, the Board, and UPS are all parties to appeal. We will refer to them collectively as the “Appellees.”
. As we conclude that the evidence does not support a finding of gross negligence, we need not address Miller’s argument that he did not "knowingly” violate a UPS rule.
. As the Appellees point out, neither party has supplied this court with a copy of the entire Agreement. Therefore, we must assume that the Agreement does not define "gross negligence.”
. We recognize that generally, "[I]f the resolution of a state-law claim depends upon the meaning of a collective-bargaining agreement, the application of state law ... is preempted and federal labor-law principles— necessarily uniform throughout the Nation— must be employed to resolve the dispute.”
Lingle
v.
Norge Div. of Magic Chef, Inc.,
