On January 20, 1981, Makino, U.S.A., Inc., a distributor for its Japanese parent, delivered a “machining center” — it made parts for other machines — to Richard C. Moran, who operated a machine shop in Everett. The purchase price was $187,223. Moran, the buyer, paid for the Makino machine through financing arrangements with Litton Industries Credit Corporation (Litton). 2 Litton disbursed the actual dollars not to Moran or Makino, but to Kensington Associates, Inc. (Kensington), a dealer for Makino. Kensington never remitted to Makino, thus setting the stage for the dispute between Makino and Litton, one between relative innocents in that Kensington or its sole stockholder, William J. Terry, pocketed the money. Neither Kensington nor Terry, apparently, can satisfy a judgment (see note 3, below).
On the basic common law claims, a jury returned a verdict for Makino against Litton of $186,653, i.e., Litton’s conduct had engineered delivery of the machine and misdelivery of the funds. A judge of the Superior Court, dealing with aspects of Makino’s complaint made under G. L. c. 93A, doubled the damages and awarded attorney’s fees of $244,000. After prejudgment interest and costs were added, the judgment entered against Litton came to $715,440.09. Litton appeals. 3
It is readily apparent that the c. 93 A components constitute the major portion of Makino’s judgment. A primary question to be resolved, therefore, is whether a c. 93A claim can lie *306 under the facts presented. We state those facts, based on the trial judge’s findings, with occasional supplementation from undisputed portions of the record.
Moran became interested in the Makino MC-60 machine at a trade show in Chicago. In response to a business card he had left as an expression of that interest, Moran heard from a Makino dealer located in Peabody. That dealer was Kensington, operating through its president and sole stockholder, Terry. Hard upon Terry’s visit to Moran’s shop there followed an unsolicited call from Richard Hughes, the manager of Litton’s Boston area office. Hughes turned up on Moran’s doorstep to explore prospects for having Litton finance Moran’s acquisition of the Makino machine.
Litton offered to give an equipment lease or to advance money to have Moran buy the machine in return for a note and a security agreement. Moran preferred the latter, i.e., an outright purchase, so that he might reap an investment tax credit. Indeed, Moran wanted to take the credit beginning in 1980, although the machine could not be delivered until some time in January, 1981. This was a problem that Hughes thought they could “work around.”
The solution contrived was to have Moran sign and deliver to Hughes on December 4, 1980: (1) a promissory note for $166,223, the amount borrowed; (2) a security agreement giving Litton a security interest in the machine; (3) a Uniform Commercial Code financing statement; (4) a “pay proceeds letter” which directed Litton to pay the proceeds of the loan plus $21,000 of “front money” advanced by Moran to Ken-sington; and (5) an “acceptance certificate” that acknowledged the machinery had “in fact been received” by Moran. That same day Moran signed a purchase order for the machine, directed to Kensington, which stated the machine was “wanted” on January 12, 1981. Moran and Hughes recognized that the simultaneous order and receipt of a large machine with a $187,223 price tag was likely to tax even a willing suspension of disbelief. The pay proceeds letter and acceptance certificate were, therefore, dated December 22, 1980. If the papers were less palpably false, the idea seemed to be, they would be more credible.
*307 Moran suffered a pang of doubt. The machine had to come from Japan. What if the ship should sink? Hughes reassured Moran that the check would not be cashed nor the papers released until the machine was delivered to Everett and installed. Hughes found his promise inexpedient and promptly sent Moran’s $21,000 check to Litton’s regional office in Stamford, Connecticut, and the check, as promptly, bounced because Moran had seen no need to cover it immediately.
On December 22, 1980, before the machine arrived in the United States, and, indeed, before Makino had approved Moran’s purchase order, Hughes surrendered Moran’s financing documents to Terry, who had come to Hughes’s house for the purpose. Hughes further accommodated Terry by telephoning Litton’s regional office in Connecticut and directing that the loan proceeds be paid to Terry upon receipt of the financing documents. Terry drove to Stamford the next day, delivered the papers and received Litton’s check for $187,223.
Up to this point the actual vendor was relegated to the periphery. Not until a week later, on December 30, 1980, did Terry travel to Chicago and present Moran’s purchase order to Makino at the latter’s office. Makino declined to accept the purchase order because it ran to Kensington as vendor. There had been too many instances of failure by Kensington to remit sale proceeds. Makino insisted upon a purchase order from Litton running directly to it. Terry solved the purchase order problem in part by pasting a Makino label over Kensington’s name on the purchase order and resubmitting it. Suffice it to say, Terry did not inform Makino that the money had already passed into his hands.
Makino’s vice-president, Hiromi Osumi, attempted to reach Hughes (whose name he had obtained from Terry’s secretary). Osumi’s secretary placed calls to Hughes on January 13th at 10:55 a.m. and 12:17 p.m. Hughes returned the call to Osumi at 2:09 p.m but Hughes first called Terry twice, at 11:45 a.m. and at 2:01 p.m. The later call lasted for six minutes. In the ensuing telephone conversation with Osumi, Hughes said he understood Makino was the vendor and assured Osumi that Litton would pay Makino directly for the machine to be shipped *308 to Moran. Hughes withheld from Osumi the critical information that Terry had received the cash for the machine weeks before. Telephone calls by Hughes to Makino made on January 14th and 20th reinforced: (1) the cover up about where the cash supplied by Litton had come to roost and (2) the proposition that Litton would pay Makino. Throughout this period Hughes kept Terry informed about his conversations with Osumi. There. were to be no embarrassing slips.
On January 20, 1981, the machine arrived at Moran’s shop. Osumi put a call in to Hughes. Once again Hughes took the precaution of first talking to Terry before calling Osumi back. In that conversation Hughes confirmed that Litton would pay Makino when Moran signed an acceptance certificate signifying completion of installation. That was doubly misleading: first, as to where the loan funds were and, second, in failing to disclose that Litton had been in possession of an acceptance certificate for almost two months.
In February, 1981, as Makino pressed for payment, the facts of the affair unravelled.
1.
Availability of relief under c. 93A.
An action under G. L. c. 93A does not lie — and did not lie when the salient events occurred — unless the actions or transactions claimed to violate c. 93A occurred “primarily and substantially within the commonwealth.” G. L. c. 93A, § 3(l)(b), as appearing in St. 1967, c. 813, § 1, and see G. L. c. 93A, § 11, as amended by St. 1986, c. 363, § 4.
4
See
Burnham
v.
Mark IV Homes, Inc.,
*309
Litton urges that the only acts by Hughes (we consider later whether Litton is bound by Hughes’s conduct) which were deceptive were his statements on January 13, 1981, over the telephone from Wakefield (where Litton’s area office was located) to Makino in Chicago. Were that all, the case would stand close to
Bushkin Associates, Inc.
v.
Raytheon Co.,
It reads too much into the
Bushkin
opinion to have it stand for the proposition that the place of injury or loss determines whether actions or transactions occurred primarily and substantially within the Commonwealth. Rather, the decision in
Bushkin
flowed from the scantiness of activity in Massachusetts, including sustaining of the loss. As we observed in
Goldstein Oil Co.
v.
C. K. Smith Co.,
In the case before us a good deal more happened than a single telephone call from Wakefield to Chicago. There was a concerted course of deceptive conduct in which Hughes participated in Massachusetts which led to the delivery of the machine and the misdelivery of the money. See
International Fid. Ins. Co.
v.
Wilson,
The first deceptive step in Massachusetts was the falsification by Hughes of the financing papers, particularly of the “pay proceeds letter” and the “acceptance certificate,” documents expressly calculated to release funds. Next came the meeting in Massachusetts between Terry and Hughes at which Hughes delivered to Terry the financing papers — not merely incidentally in breach of his word to Moran — for delivery to Litton’s regional office in Stamford. That act insured the premature delivery of funds to Kensington. Later, when called by Makino, Hughes first took care to confer telephonically in Massachusetts with Terry to be certain that he and Terry would take a consistent line with Makino. So it was that Hughes assured Makino that Litton understood Makino was the vendor and that Litton would pay Makino directly.
Throughout the first three weeks of January, Hughes talked with Terry frequently in Massachusetts. During the same period, by telephonic communications to Makino, Hughes continued to cover up the decisive information that the loan pro *311 ceeds were in the hands of Kensington. His purpose was to cause the machine to be shipped to Massachusetts. When it arrived in Everett, Hughes visited Moran’s shop and saw the machine in its crate. Makino’s engineers had not yet come to install the machine and, thus, complete delivery. Hughes continued to withhold information which he knew was vital to Makino and which was contrary to what he had represented to them.
Unlike the single telephone call upon which the
Bushkin
case concentrates, a series of actions took place in Massachusetts in connection with a transaction that originated in Massachusetts and called for the delivery and installation of a machine in Massachusetts. Litton argues that, with the exception of the telephone calls by Hughes with Makino, his deceptive conduct struck at Litton, whose money was untimely disbursed and not secured, and at Moran, who had not received the machine. It is an argument that at first seems plausible but requires looking at Hughes’s acts of deception in isolation, rather than in the context of the over-all transaction. Practical sense dictates otherwise. See
International Fid. Ins. Co.
v.
Wilson,
In concluding that the actions and transactions complained about by Makino occurred primarily and substantially in Massachusetts, we have considered that the preponderance of the wrongful conduct occurred in Massachusetts and that the essential elements of the transaction — the sales, the financing deal, and the delivery of the machine — took place in Massachusetts. Perhaps that is a “functional approach” in that it responds to the statutory concern with commercial conduct in Massachusetts.
Set Bushkin Associates, Inc.
v.
Raytheon Co.,
*312
2.
The scope of Hughes’ s agency.
Litton is responsible for Hughes’s deceptive acts if they were within his actual authority, implied authority, or apparent authority, or, if not within Hughes’s authority, were ratified by Litton. The jury’s general verdict, by implication, and the judge’s findings (on the c. 93A aspects of the case), expressly, resolved the agency question adversely to Litton. The error asserted by Litton is that the judge did not allow its motions for a directed verdict or its motion for judgment notwithstanding the verdict. Our inquiry is whether, considering the evidence in a light most favorable to Makino, without weighing the credibility of the evidence or otherwise considering its weight, the finder of fact could reasonably resolve the agency question in Makino’s favor. See
Kanavos
v.
Hancock Bank & Trust Co.,
There was evidence that Hughes was Litton’s Boston area branch manager. That office was less lofty than it sounds — the Boston branch consisted of two persons and a part-time secretary. Yet a sales manual received in evidence recited that the branch manager “[supervises the activities of the Branch office in order to achieve optimum exploitation of the potential market for installment and leasing sales in his assigned territory.” After a listing of specific tasks the manual enumerates “other duties,” concluding with: “Has complete responsibility for branch operation.” A trier of fact could, thus, conclude that Litton conferred upon its branch managers plenary authority to do what needed to be done to make a deal, leaving it to the regional office to check credit and confer approval. Although formally exercising a supervisory function, the regional office gave Hughes considerable scope. It took his direction on payment to Terry; it acceded again to Hughes’s direction for handling the transaction even after learning — through an inquiry about insurance — that the machine had not arrived in Everett.
Hughes surely did not have authority to defraud his own company. That, however, was not his purpose. His purpose was to get the transaction on the books, an end which was *313 within his authority, although he pursued that end unwisely and too well. Parties dealing with Litton through Hughes were entitled to rely on his representations made in the ordinary course of equipment financing. The authority conferred upon Hughes cloaked him with certain apparent authority. What Hughes did — falsifying dates, releasing the loan funds before the security for the loan had arrived, misstating facts, withholding obviously important information — was extraordinary, but what he represented to Makino was ordinary, even routine. From Makino’s vantage there was nothing extraordinary about having Hughes represent that he understood Makino was to be the vendor and that the loan funds were to be paid directly to it upon delivery of the machine.
Based upon the position and authority vested in Hughes, Makino might reasonably expect he could make ordinary commercial arrangements. See
Costonis
v.
Medford Housing Authy.,
Generally, the fraud of an agent acting in the course of his employment binds his principal.
Bockser
v.
Dorchester Mut. Fire Ins. Co.,
*314 Litton makes an apparent authority argument of its own, namely, that Terry appeared to be authorized to receive payment on Makino’s behalf. It is not necessary to sift the evidence for support of this proposition. There was certainly no authority to disburse money to Terry or his company before the machine arrived. Well before the machine was shipped, Makino had said expressly that payment for the machine was to flow directly to it.
3.
Independence of judge’s findings.
Whenever a trial judge adopts verbatim findings suggested by one side, a gnawing doubt arises about how much the judge injected his own intelligence into the process. See
Cormier
v.
Carty,
The judge’s findings in this case have support in the record. That record discloses that the judge was fully engaged in the proceedings. We have the benefit of the judge’s instructions to the jury. The factual resolution of Makino’s claims of negligent misrepresentation or fraud by Litton parallel those involved in the c. 93A claim. It is apparent that the judge had the questions squarely in mind. In such circumstances, the degree to which he leans on answers furnished by a party becomes less important. Whether a finding of fact is clearly erroneous is not a function of diction or style. Finally we take into account that the judge entered his written findings of fact *315 within six weeks of the end of the trial. His memory would have been fresh. Coupled with manifestations of engagement in the case, we are satisfied that the findings bear the stamp of the judge’s intelligence.
As the judge’s findings have evidentiary support, they are proof against Litton’s assault on them as clearly erroneous unless, on the entire evidence, we are left with the firm conviction that a mistake has been committed.
Building Inspector of Lancaster
v.
Sanderson,
4.
Evidentiary questions,
(a) At trial, Makino, over Litton’s objection, introduced a photocopy of pages of a ledger to support Makino’s contention that it had applied certain funds received from Terry to an open account, rather than to the amount due on account of the machine shipped to Moran. Litton’s ground of objection was that the best evidence rule required Makino to produce the original in the absence of a sufficiently brilliant excuse for not producing the real item. It may be enough to say that the best evidence rule is a preferential rather than an exclusionary one.
Fauci
v.
Mulready,
(b) An action brought by Makino in Federal court in Chicago had been voluntarily dismissed for lack of diversity of citizenship. That action had included Moran. Litton wanted to introduce evidence of the earlier litigation to support, among other things, its proposition that Moran was a witness biased in Makino’s favor. Study of Moran’s testimony, which was obtained by subpoena, does not suggest a witness notably favorable to Makino. There was no other evidence that Moran might *316 be a biased witness. The line of questioning was, in the judge’s discretion, properly excluded.
(c) The judge was entitled to exclude questions seeking to bring forth that Hughes did not have check writing authority. The point is, presumably, that this want of authority demonstrated the limited authority which Hughes enjoyed. There was no suggestion that Hughes had issued any improper checks. His lack of check writing authority, which would be known only to him and his employer, had little bearing on how third parties would perceive the scope of his authority. There was no error in exclusion of that proffered evidence.
(d) Over objection, the judge permitted Makino to introduce a purchase order by Litton for the machine and a so-called “abandonment letter” 5 by which Litton, redundantly, stated that when Moran’s company had completed all performance of its obligations under its security agreement with Litton, the latter abandoned all interest in the machine. Litton’s complaint is that neither document accurately reflects the transaction as it was ultimately shaped. The documents were not, however, withdrawn and, at least from the abandonment letter, one could draw inferences about the role Hughes played. Among the more than 100 exhibits received, it is not likely these would have altered Litton’$• position.
(e) Litton offered evidence of defects in the Makino machine furnished to Moran. The desired effect of that evidence was to reduce Litton’s damages, i.e., if Moran could get part of the purchase price back, Litton’s obligations on account of the machine ought to be reduced pro tanto. The proffered evidence, which the judge excluded, was relevant only if Makino sought to prove that Litton was in fact the customer for the machine. That was not a theory on which the case was tried; indeed, Makino disclaimed that approach, and the judge did not put the case to the jury on that theory. Insofar as Makino proceeded on a contract theory, the agreement which Makino sought to prove was that Litton had, in return for shipment of the machine *317 to its customer, agreed to remit the loan proceeds and Moran’s front money directly to Makino. There was no confusion that Litton’s role was that of financier rather than a buyer of a machine.
5. Summary judgment in mid-trial. At the conclusion of Makino’s direct case as plaintiff, Litton moved for a directed verdict, a motion which was denied. Thereupon Makino made an oral motion for summary judgment as to three counts in a counterclaim which Litton had filed. The motion was allowed as to counts one and two in the counterclaim and as to a particular paragraph in count six. What was, thus, removed from the case had to do with the earlier action brought by Makino in the Federal District Court in Chicago, which, it will be recalled, was dismissed because of imperfect diversity of citizenship. Litton had alleged in its counterclaim that the Chicago action: (1) had tortiously interfered in contractual relations between Litton and Moran (the latter had found it expedient to stop paying Litton when he learned the borrowed money never reached the intended source); (2) constituted an abuse of process; and (3) was unfair (and hence violative of c. 93A) because lodged in an inconvenient place.
When Makino brought forward its motion for summary judgment after the judge had acted on Litton’s motion for a directed verdict, Litton protested it had not received the ten-day notice prescribed by Mass.R.Civ.P. 56(c),
*318 The judge’s decision to hear the motion without formal notice constituted reasonable management of a complex and lengthy trial. To have postponed the question raised by the motion would have run some risk of placing extraneous matter before the jury.
On the merits, Litton argues, the motion should not have been allowed because the judge, at that stage of the trial (it was the fifth day) had heard a great deal of evidence, oral and documentary, and must necessarily have weighed it.
See Attorney Gen.
v.
Bailey,
6.
Mitigation of damages.
Some time after the misdirection of loan funds became known to Makino and Litton, Kensington sent its uncertified check, dated February 20, 1981, in the amount of $93,611.50 to Makino. The check, which reached Makino on February 23, carried on it the notation:
“Vi
Payment Full Retail Makino MC-60 S/N 109.” Makino’s lawyer sent it back. Litton contends that, to the extent Litton owes Makino the price of the machine, Makino unreasonably failed to mitigate damages by spuming Kensington’s check. See
Burnham
v.
Mark IV Homes, Inc.,
At the time, however, the reasonableness of banking Kensington’s check (if it turned out to be bankable) must have been less than obvious to Makino’s lawyer. Makino, from the outset, had looked to Litton for payment. If it accepted Kensington’s tender, would that act be seized upon by Litton as a surrender of the claim against Litton? Would Kensington’s check bounce? Would there be a merry chase for the balance of the sales price if Makino accepted Kensington’s payment on account? Kensington’s promise to pay “next week” and its general credit history with Makino did not inspire confidence. Might it not, in the light of experience, be reasonable for Makino to insist on full payment to avoid finger pointing and delay between Litton and Kensington/Terry. The standard of what is reasonable may shift when prior experience with a person makes a mitigating act seem risky. See
Ellerman Lines, Ltd.
v.
The President Harding,
*320 7. Interest on multiple damages component. The judgment below included interest from the commencement of the action to the date of judgment, calculated on the basic damages, i.e., the $186,653 owed for the machine. 9 That interest came to $80,634.09. Litton’s unfair and deceptive conduct, the judge found, was willful. Accordingly, he assessed double damages. Attorney’s fees and legal costs aggregated $261,500. The total judgment, as noted at the beginning of this opinion, came to $715,440.09. Makino asked for — and was denied — prejudgment interest on the c. 93A penalty damages, i.e., on the second $186,653. It has claimed a cross appeal on that score.
It is the design of the multiple damages provision of c. 93 A to impose a penalty, one which “varies with the culpability of the defendant.”
International Fid. Ins. Co.
v.
Wilson,
Prejudgment interest, as is well understood, compensates the prevailing party for loss of the use of money that party,
*321
as determined by the judgment, should have had in the first place and not been obliged to chase. In that way compensatory damages are truly compensatory and, in monetary terms, the winner is no less well off for the chase.
10
See
Bernier
v.
Boston Edison Co.,
8. Other points, (a) Litton’s argument that the evidence established that Terry had apparent authority to receive the *322 loan funds is, at bottom, a lament that the jury found as it did. (b) The judge was not obliged to reduce Makino’s damages by $18,722 because that amount was due Kensington as a commission for selling the machine. Such a reduction might have been in order had Kensington’s entitlement to a cash payment from Makino for Kensington’s commission been indisputable; Makino was not entitled to a windfall. Here, however, there was evidence that Terry/Kensington for a considerable period had owed Makino $165,165.38 on “open account.” The commission on the Moran sale would have been applied in reduction of that balance but Makino would have the benefit of the cash. It was apparent at the time that recovery of the money Kensington owed Makino was going to be slow going. Subsequent events demonstrated that the debt would not be recovered at all. Litton was not entitled to resolve the business questions between Makino and Kensington by directing cash to Kensington, (c) In response to questions from jurors, the judge reinstructed on the meaning of apparent authority, guarantee, contract, fraud, negligent representation, intentional misrepresentation, and indemnification. The judge did so in comparatively concise fashion. He was not required to restate all the factual contexts to which the jury had to apply the terms about which they had inquired.
Judgment affirmed.
Notes
During the course of the litigation Litton Industries Credit Corporation changed its name to Metlife Capital Credit Corporation.
Substantial judgments entered for Makino against Kensington and Terry ($902,093.09) and for Litton against Kensington and Terry ($772;755.04). Kensington and Terry did not perfect their appeals. The judgments against them appear to be uncollectible.
There has been considerable recent legislative activity about the subject of exemption from the potent remedies of c. 93A. Under G. L. c. 93A, § 3, from 1967 to 1983, i.e., during the period in which the acts complained of in the instant case transpired, c. 93A did not apply to “trade or commerce of any person of whose gross revenue at least twenty percent is derived from transactions in interstate commerce, excepting however transactions and actions which (i) occur primarily and substantially within the commonwealth. ...” That provision was eliminated by St. 1983, c. 242, which rewrote G. L. c. 93A, § 3, so that the only exempt category consisted of “transactions or actions otherwise permitted under laws as administered by any regulatory board or officer acting under statutory authority of the commonwealth or of the United States.” The general availability of c. 93A relief was then narrowed by St. 1985, c. 278, § 3, as to so-called “business consumer protection actions" under § 11 of c. 93A. The 1985 act added a *309 provision to § 11 that “[N]o action under the provisions of this section [i.e., §11] shall be brought or maintained in any court unless the parties to such action have a place of business in the commonwealth at the time the unfair method of competition, act or practice is employed.” A year later, the Legislature seems to have repented of having narrowed the category of § 11 actions and by St. 1986, c. 363, substituted the following: “No action shall be brought or maintained under this section unless the actions and transactions constituting the alleged unfair method of competition or the unfair or deceptive act or practice occurred primarily and substantially within the commonwealth.” As to § 11 actions, therefore, the standard of exemption has come substantially full circle.
The “abandonment letter” was received twice, with a variation not here material.
Testimony received in court may be considered on summary judgment motions, although it is rarely done. See
Fisher
v.
Cash Grocery & Sales,
See
Comey
v.
Hill,
See
Beecy
v.
Pucciarelli,
The parties agree that the applicable prejudgment interest provision is G. L. c. 231, § 6B. See
Patry
v.
Liberty Mobilehome Sales, Inc.,
We put aside consideration of legal fees, which are recoverable, of course, in c. 93A actions.
