*747 Opinion
We granted review to consider whether the exclusive remedy provisions of the Workers’ Compensation Act apply to bar an employee’s claims for intentional and negligent infliction of emotional distress, where no physical injury or disability is alleged. We hold that claims for intentional or negligent infliction of emotional distress are preempted by the exclusivity provisions of the workers’ compensation law, notwithstanding the absence of any compensable physical disability. We further conclude that, for unrelated reasons, the case must be remanded to the Court of Appeal for further proceedings consistent with the views set herein.
Facts
Because the matter reaches us after the sustaining of a demurrer, all well-pleaded allegations of the complaint are taken as true.
(Ephraim
v.
Metropolitan Trust Co.
(1946)
Plaintiff Apóstol Livitsanos began his employment at Continental Culture Specialists, Inc. (Continental), a yogurt manufacturing company owned by Vasa Cubaleski (Cubaleski), in 1976 in the shipping department. Two years later, plaintiff was promoted to supervisor of the department and in 1980 he was made manager, with attendant salary increases. Plaintiff alleges that, as an inducement to remain at Continental, an oral employment agreement with Continental included a provision, repeated by defendant Cubaleski on many occasions to plaintiff and other employees, that “Continental is your future” as long as plaintiff followed proper procedures, and that “if Continental makes money, so will you.” Plaintiff believed his employment was of indefinite duration, and would not be terminated without good cause.
In 1982, plaintiff was promoted to general manager and received a 1.25 percent share of Continental’s gross sales in addition to an increased salary. As general manager, plaintiff worked sixteen hours a day on weekdays and three or four hours a day on weekends. In 1987, Continental introduced an employee profit-sharing plan as an inducement to employees to remain with the company. Pursuant to the plan, plaintiff was entitled to receive a share of Continental’s profits so long as he was an employee.
In 1984, Continental’s regular distributor went out of business, leaving Continental without a distributor. Plaintiff and another Continental employee, Andy Stylianou, formed a company, known as ABA, exclusively to *748 distribute Continental’s products. Plaintiff and Stylianou operated the distributorship with full knowledge and approval of defendants Continental and Cubaleski.
Throughout plaintiff’s term of employment, defendant Cubaleski praised plaintiff’s performance, telling him that he had “saved the company,” and that he would “someday own Continental.”
In late 1988 or early 1989, for no apparent reason, Cubaleski began a campaign of harassment against plaintiff. This campaign took several forms. Cubaleski falsely accused plaintiff, along with Continental’s office manager, of writing fraudulent checks to an outside contractor as part of a scheme to siphon funds away from Continental. Cubaleski communicated this charge to other Continental employees, as well as to an employee of an outside accounting firm. In addition, Cubaleski told Continental employees and others that $800,000 was “missing” from Continental, implying that plaintiff had stolen the money. Cubaleski threatened to have plaintiff “put in jail” because of the “missing” money.
In December 1988, Cubaleski borrowed $100,000 from plaintiff and promised to repay the entire amount by January 9,1989. By March 15, 1989, Cubaleski still had not repaid plaintiff. When plaintiff asked Cubaleski for the money, Cubaleski became angry. Instead of repaying the loan, Cubaleski falsely told others that plaintiff owed him $24,000. Cubaleski knew there was no such debt owed to him by plaintiff. Cubaleski eventually repaid the $100,000 debt by paying $50,000 to plaintiff and by assuming a $50,000 debt plaintiff owed to Continental.
In or about April 1989, plaintiff took a four-week vacation. While plaintiff was on vacation, Cubaleski told other Continental employees that plaintiff had given himself an unauthorized pay raise, that money was missing from Continental (implying that plaintiff had stolen it), and that plaintiff was trying to sabotage Continental by telling certain employees to decrease the amount of fruit in the yogurt. When plaintiff returned, Cubaleski instructed Andy Stylianou, Continental’s sales manager, to telephone plaintiff and accuse him of taking an unauthorized pay raise and sabotaging Continental.
In August 1989, Cubaleski insisted that plaintiff and Stylianou sell their distributorship company, ABA, to another distributor that Continental wished to employ. At the time, one of the clients of ABA was indebted to the company because Continental had asked ABA to extend $100,000 credit to this customer. Cubaleski promised that, if plaintiff sold ABA, Continental would assume responsibility for the $100,000 credit. After plaintiff agreed to *749 sell ABA, Cubaleski demanded that plaintiff sign a promissory note for the $100,000 credit and agree to personal liability or he would “be in trouble.” Plaintiff signed the note. Approximately two weeks later, plaintiff was terminated.
Plaintiff was discharged with no warning, no explanation and no severance pay. After the termination, Cubaleski told other Continental employees that plaintiff’s company had been improperly buying fruit toppings to resell, using Continental’s money. The accusations were false. After the termination, Cubaleski also told other Continental employees that plaintiff had stolen $800,000 from Continental and that plaintiff was blackmailing Cubaleski.
Plaintiff filed suit against Continental and Cubaleski for breach of contract, defamation, intentional infliction of emotional distress, negligent infliction of emotional distress, and money lent.
1
He alleged that defendants engaged in a campaign of harassment resulting in the wrongful termination of his employment. Defendants demurred to the causes of action for defamation and negligent and intentional infliction of emotional distress.
2
The trial court sustained Continental’s demurrers without leave to amend, apparently on the ground that the employer’s conduct was “a normal part of the employment relationship” and therefore barred by the Workers’ Compensation Act
(Cole
v.
Fair Oaks Fire Protection Dist.
(1987)
Discussion
1. Intentional Infliction of Emotional Distress 3
Plaintiff contends that because he did not allege any physical injury or disability resulting from defendants’ conduct, his cause of action for
*750
intentional infliction of emotional distress is outside the scope of the workers’ compensation law, and thus not governed by
Cole, supra,
We have not heretofore been called upon to reconcile the principles of
Cole
and
Renteria.
In
Cole,
the employer engaged in a campaign of harassment which caused the plaintiff severe physical injury and disability. We held that the injuries were compensable under workers’ compensation notwithstanding the egregious nature of the employer’s misconduct, because such actions “are a normal part of the employment relationship.” (
We begin with a review of
Renteria, supra,
The court first rejected the defendants’ claim that emotional distress damages are generally recoverable in a workers’ compensation proceeding. Although physical injury (e.g., a heart condition) caused by mental and emotional stress, or disabling mental illness caused by job pressures are compensable, the court held that “mental suffering,
as such,"
without accompanying physical injury or disability, was not a compensable injury.
(Renteria, supra,
It reached this conclusion, evidently, in large part because the alleged wrong involved intentional injury. As the court stated: “While it is possible to believe that the Legislature intended that employees lose their right to compensation for certain forms of negligently or accidentally inflicted physical injuries in exchange for a system of workers’ compensation featuring liability without fault, compulsory insurance, and prompt medical care, it is much more difficult to believe that the Legislature intended the employee to surrender all right to any form of compensation for mental suffering caused by extreme and outrageous misconduct by an employer.”
(Renteria, supra,
The
Renteria
court therefore concluded that the cause of action for intentional infliction of emotional distress constituted an implied exception to workers’ compensation exclusivity under conditions where the “ ‘essence of the tort, in law, [was] non-physical....’”
(Renteria, supra,
In many respects the
Renteria
opinion
(supra,
In the first place, the proposition that intentional or egregious employer conduct is necessarily outside the scope of the workers’ compensation scheme is erroneous. This was the precise problem which we addressed in
Cole, supra,
Furthermore, as we observed in
Cole, supra,
Clearly, the law should not, and need not, countenance such paradoxical results. The “physical” versus “emotional” dichotomy is logically insupportable. More importantly, it is contrary to the text and purposes of the workers’ compensation law.
The touchstone of the workers’ compensation system is industrial injury which results in
occupational disability
or death.
(Shoemaker
v.
Myers, supra,
Moreover, the workers’ compensation system is designed to compensate
only
for such disability or need for treatment as is occupationally related. “Temporary disability” benefits are a substitute for lost wages during a period of temporary incapacity from working; “permanent disability” payments are provided for permanent bodily impairment, to indemnify for impaired future earning capacity or decreased ability to compete in an open labor market.
(Russell
v.
Bankers Life Co.
(1975)
Thus, compensable injuries may be physical, emotional or both, so long as they are disabling. (See
Hart
v.
National Mortgage & Land Co.
(1987)
Compensation for psychiatric injury is not new; rather, in enacting Labor Code section 3208.3, the Legislature intended simply to require a higher
*754
threshold of compensability for psychiatric injury. (Lab. Code, § 3208.3, subd. (c).) An employee who suffers a disabling emotional injury caused by the employment is entitled, upon appropriate proof, to workers’ compensation benefits, including any necessary disability compensation or medical or hospital benefits. (See, e.g.,
Albertson’s, Inc.
v.
Workers’ Comp. Appeals Bd.
(1982)
Thus, the
Renteria
court plainly erred in suggesting that emotional injury which results in an industrial disability is not compensable under the Workers’ Compensation Act. So long as the basic conditions of compensation are otherwise satisfied (Lab. Code, § 3600), and the employer’s conduct neither contravenes fundamental public policy
(Tameny
v.
Atlantic Richfield Co., supra,
The conclusion that emotional injury lies within the scope of the workers’ compensation law does not complete the analysis, however. For injury must also result in an industrial
disability
compensable under workers’ compensation. (Lab. Code, § 3208.1;
Coca-Cola Bottling Co.
v.
Superior Court, supra,
This proposition was more fully explained by the court in
Williams
v.
State Compensation Ins. Fund
(1975)
In sum, where the employee suffers annoyance or upset on account of the employer’s conduct but is not disabled, does not require medical care, and the employer’s conduct neither contravenes fundamental public policy nor exceeds the inherent risks of the employment, the injury will simply not have resulted in any occupational impairment compensable under the workers’ compensation law or remediable by way of a civil action. To be sure, the theoretical class of cases which fit these criteria, in which there will be no remedy, would appear to be rather limited. Nevertheless, the possibility of a lack of a remedy in a few cases does not abrogate workers’ compensation exclusivity. Not every aggravation in normal employment life is compensable. 7
The question remains whether, in light of the foregoing principles, the demurrers to plaintiff’s causes of action for intentional and negligent *756 infliction of emotional distress were properly sustained. As discussed above, there is no merit to plaintiff’s assertion that purely emotional injuries lie outside the scope of the workers’ compensation system. The mere failure to allege physical disability will not entitle the injured employee to a civil action. To this extent, the demurrers were properly sustained.
Plaintiff’s contention that defendants’ misconduct exceeded the normal risks of the employment relationship is another matter. Plaintiff has alleged that defendants engaged in a campaign of outrageous and harassing conduct, which included falsely claiming that plaintiff embezzled money from Continental and tried to sabotage the company’s product; compelling plaintiff to sell his independent distribution company, ABA, and demanding possession of its books and records; and forcing plaintiff to sign a $100,000 promissory note for a debt owed to ABA under threat of retaliation if he refused. The circumstances of the discharge were further complicated by the fact that plaintiff apparently occupied a dual status in his relationship with defendants: as employee, and as independent distributor of Continental’s product.
In summarily denying plaintiff’s petition for writ of mandate, the Court of Appeal cited
Cole, supra,
Whatever the Court of Appeal’s intentions in issuing a summary denial, it plainly failed to render a decision on the merits. In light of the serious allegations set forth in plaintiff’s complaint, however, we conclude that the issue is an important one which should be addressed in a written opinion by the Court of Appeal. Accordingly, we shall remand the matter to the Court of Appeal with directions to consider whether, in this regard, the demurrers to the causes of action for negligent and intentional infliction of emotional distress were properly sustained. (Cal. Rules of Court, rule 29.4(b).)
2. Defamation
In addition to his claims of intentional and negligent infliction of emotional distress, plaintiff asserted a cause of action for defamation based on defendants’ allegedly false statements accusing plaintiff of embezzlement and other misconduct against the company. Plaintiff claimed that the statements were slanderous per se, that he was “shocked and humiliated” by their *757 publication, and that he suffered general damages to his reputation of $1 million. 8
The trial court ruled that the defamation claim was barred by the exclusive remedy provisions of the Workers’ Compensation Act; the Court of Appeal denied plaintiff’s petition for writ of mandate, citing
Cole, supra,
We have not heretofore ruled on the question whether defamation claims arising out of the course and scope of employment are barred by the exclusive remedy provisions of the Workers’ Compensation Act. 9 We need not do so here. For even assuming, without deciding, that certain defamatory remarks in the employment context may be subject to workers’ compensation, as we noted in the previous section the seriousness of the allegations in plaintiff’s complaint and the hybrid nature of the relationship between plaintiff and defendants raise the further issue whether defendants’ conduct was outside the scope and normal risks of employment. Therefore, on remand the Court of Appeal is directed to address these issues. (Cal. Rules of Court, rule 29.4(b).)
Disposition
Plaintiff’s contention that
Renteria, supra,
Lucas, C. J., Mosk, J., Panelli, J., Kennard, J., Baxter, J., and George, J., concurred.
Notes
The first cause of action, for breach of contract, was alleged against defendant Continental only. The fifth cause of action, for money lent, was against Cubaleski only. The remaining causes of action were alleged against both defendants.
Continental did not demur to the first cause of action for breach of contract Cubaleski’s demurrer to the fifth cause of action (money lent) was overruled. These causes of action are not at issue.
The causes of action for intentional and negligent infliction of emotional distress, unlike the cause of action for defamation, were not clearly focused on particular acts. Rather, the claim for intentional infliction of emotional distress reincorporated all the previous allegations and alleged *‘[a]s a proximate result of the aforementioned outrageous acts, including but not limited to the campaign of harassment and intimidation, the spreading of false statements in an attempt to defile [plaintiff’s] character to co-employees and others, and the other above-alleged rude and degrading treatment, plaintiff has suffered severe humilia *750 tion, aggravation, mental anguish, and emotional distress . . . .” Plaintiff alleged the defendants’ acts were intentional and in conscious disregard of plaintiff’s rights so as to justify punitive damages.
The cause of action for negligent infliction of emotional distress alleged that defendants breached a duty of due care not to cause emotional distress to plaintiff and that defendants knew or should have known their actions would cause plaintiff to suffer severe emotional distress. Again, plaintiff alleged the misconduct was intended to cause injury and was committed in wilful, conscious disregard of plaintiff’s rights, justifying an award of punitive damages.
We reject defendants’ suggestion that allegations plaintiff suffered “nervousness” necessarily constitute physical injury. Terms such as nervousness, anxiety, worry, humiliation, embarrassment, apprehension, and others, refer to subjective emotional states.
(Capelouto
v.
Kaiser Foundation Hospitals
(1972)
Although the plaintiff in Renteria alleged several theories in his complaint, the only cause of action discussed by the Court of Appeal was that for intentional infliction of emotional distress.
It should be noted that the portion of
Williams
v.
State Compensation Ins. Fund, supra,
Renteria, supra,
Although plaintiff’s cause of action for defamation incorporated by reference all the earlier summarized facts, it was based more specifically on: (1) Cubaleski’s statements that money was unaccountably “missing” from Continental, understood by those who heard the remarks as accusations that plaintiff had stolen the money (e.g., because plaintiff was the general manager authorized to sign checks for Continental), (2) accusations of taking an unauthorized pay increase, (3) accusations of sabotaging production of Continental’s yogurt, (4) statements that ABA paid for fruit toppings with Continental’s money, and (5) statements that plaintiff was “blackmailing” Cubaleski.
A number of courts have apparently determined that the gravamen of an action for libel or slander is damage to “reputation,” a “proprietary” as distinct from a physical or mental injury, and therefore have concluded that defamation does not lie within the purview of the workers’ compensation law. (See, e.g.,
Howland
v.
Balma
(1983)
