OPINION
delivered the opinion of the court,
We granted review to determine whether the trial court erred in granting summary judgment to the defendants in this medical malpractice., lawsuit. The trial court concluded that there was no genuine issue of material fact and that, as a matter *589 of law, no physician-patient relationship existed. The Court of Appeals reversed the judgment of the trial court. After careful review of the record before us and the applicable authorities, we conclude that there are disputed issues of fact as to the existence of a physician-patient relationship, and we therefore affirm the decision of the Court of Appeals. The case is remanded to the trial court for further proceedings consistent with this opinion.
FACTUAL BACKGROUND 1
On April 18, 1999, Mrs. Lillie Kelley went to the emergency room at Baptist Hospital in Nashville complaining of chest discomfort that had progressively worsened. She was diagnosed as having had an acute myocardial infarction (a heart attack) and was admitted to the hospital. A cardiac catheterization was performed and was conclusive for a blood clot in Mrs. Kelley’s left anterior descending artery.
During her hospitalization, Mrs. Kelley was treated by Dr. William Fleet, a cardiologist employed by Mid-State Cardiology Associates, P.C. (“Mid-State”). A hematologist also evaluated Mrs. Kelley and recommended that her blood should be medically maintained “on the high side” of anticoagulation. 2 Mrs. Kelley was trеated with anticoagulants and other medications and was discharged from the hospital after four days.
On June 10, 1999, Mrs. Kelley again went to the emergency room at Baptist Hospital and was seen and treated by Dr. John Anderson, an emergency physician. At that time, Mrs. Kelley complained of chest pain similar to the pain she had experienced with her heart attack two months earlier. Dr. Anderson testified in his deposition that he reviewed the medical records from Mrs. Kelley’s earlier admission. Dr. Anderson also testified that it is his “course of practice” to call the patient’s regular physician(s) after reviewing the patient’s history and physical examination, and the results of the patient’s diagnostic tests. Dr. Anderson therefore сontacted Dr. Thomas Patten, Mrs. Kelley’s primary care physician, and discussed her condition with him.
Dr. Anderson testified that he also attempted to contact Dr. Fleet by telephone. As Dr. Anderson stated, “I knew that she had had an MI and was treated by Dr. Fleet within two months. I felt it was imperative to call the cardiologist.” However, when his staff called Mid-State’s office, Dr. Fleet was not available. Being unable to reach Dr. Fleet, Dr. Anderson spoke instead to Dr. John Cage, also a cardiologist employed by Mid-State. According to Dr. Anderson, he ended up talking with Dr. Cage because Mid-State “has a rotation that they pick the physicians to answer the emergency calls.”
Dr. Anderson told Dr. Cage that the patient was a thirty-eight year old female who had been treated by Dr. Fleet at the time of her heart attack in April 1999. Dr. Anderson informed Dr. Cage that Mrs. Kelley had atypical chest pain lasting over twelve hours, that her clinical exam was fairly unremarkable, that there were no new EKG changes, and that she had a normal troponin I level. 3 Dr. Cage asked *590 whether a cardiac catheterization had been performed in April 1999; Dr. Anderson stated that a cardiac catheterization had been performed and that it showed Mrs. Kelley had an occluded left anterior descending artery and no other disease. Dr. Cage then asked Dr. Anderson if any intervention was done in April 1999; Dr. Anderson replied that the medical records indicated that no intervention had been done and that the treаting physician (Dr. Fleet) had concluded that medical therapy was indicated. Dr. Anderson and Dr. Cage then discussed how to treat Mrs. Kelley’s current chest pain; they agreed that Mrs. Kelley could be treated symptomatically, with follow-up care within the next day or two with Dr. Patten or Dr. Fleet. After his telephone conversation with Dr. Cage, Dr. Anderson released Mrs. Kelley from the hospital with instructions regarding her medications and with instructions to follow-up with her regular physician.
On June 11, 1999, Mrs. Kelley called Dr. Patten regarding her emergency room visit the previous day. She also had a new complaint of “charlie horses” in both legs. Dr. Patten prescribed pain medication.
Mrs. Kelley presented to Dr. Patten’s office on June 14, 1999, with complaints of her heart racing, diaphoresis, 4 and mild chest discomfort. Dr. Patten believed that her pre-existing anemia was the probable cause of the palpitations she was experiencing. He performed an EKG, which was within normal limits. Dr. Patten instructed Mrs. Kelley to increase her anticoagulant medication and then to return to Dr. Fleet for further evaluation.
Mrs. Kelley called Heritage Medical Associates, Dr. Patten’s physician group, on June 16, 1999, and spoke with Dr. Susan Berkebile. (Dr. Patten apparently was not available.) Dr. Berkebile prescribed a “GI cocktail” 5 for Mrs. Kelley. Mrs. Kelley again called Heritage Medical Associates on June 17, 1999, to report discomfort in her chest. When Dr. Patten returned her call, he was informed that she had gоne to the emergency room at Baptist Hospital. Upon Mrs. Kelley’s arrival at Baptist Hospital, she suffered an acute cardiopulmonary arrest and went into a comatose state; she was pronounced dead approximately one hour after her arrival at the hospital.
Mrs. Kelley’s surviving spouse and her children filed suit against numerous defendants, including Dr. Cage and Mid-State. 6 Dr. Cage and Mid-State filed a motion for summary judgment, asserting that no physician-patient relationship existed between Dr. Cage and Mrs. Kelley and, in the alternative, that Dr. Cage complied with the standard of care. In support of their motion for summary judgment, Dr. Cage *591 and Mid-State filed an affidavit signed by Dr. Cage. In his affidavit, Dr. Cage stated that at the time of his conversation with Dr. Anderson, he (Dr. Cage) was “completely unaware” of Mrs. Kelley, that Mrs. Kelley never personally contacted him, and that he was never asked to see Mrs. Kelley. Dr. Cage also stated that he never “knowingly accepted Lillie Kelley as a patient” and “never provided any medical services to Lillie Kelley.”
The trial court granted summary judgment to Dr. Cage and Mid-State, finding as a matter of law that no physician-patient relationship existed between Dr. Cage and Mrs. Kelley. Due to that ruling, the trial court did not address the issue of the standard of care. The Court of Appeals reversed the trial court’s grant of summary judgment, concluding that there were genuine issues of material fact regarding the existence of a physician-patient relationship and regarding Dr. Cage’s compliance with the applicable standard of care.
The defendants filed an application for permission to appeal to this Court, asserting that the existence of a physician-patient relationship is an “essential element” of a medical malpractice case and that the trial court correctly granted summary judgment to the defendants on that issue. We granted the defendants’ application for permission to appeal. For the reasons stated below, we now affirm the Court of Appeals’ reversal of summary judgment and remand for further proceedings consistent with this opinion.
STANDARD OF REVIEW
Summary judgment is appropriate where the moving party establishes “that there is no genuine issue as to any material fact and that a judgment may be rendered as a matter of law.” Tenn. R. Civ. P. 56.04;
see also Bain v. Wells,
ANALYSIS
Dr. Cage and Mid-State assert that proof of a physician-patient relationship is an “indispensable element” of a medical malpractice claim against a physician. They contend that Dr. Cage’s actions in this case amounted to nothing more than a “curbside consultation” аnd that the undisputed facts in the record fail to establish a physician-patient relationship between Dr. Cage and Mrs. Kelley. Accordingly, Dr. Cage and Mid-State assert that the trial court correctly granted their motion for summary judgment.
The plaintiffs argue in response that a physician-patient relationship is not an indispensable element of a medical malpractice action and that Dr. Cage owed Mrs. Kelly a duty of care irrespective of the existence of such a relationship. In the alternative, the plaintiffs assert that there are disputed issues of fact as to the existence of a physician-patient relationship between Dr. Cage and Mrs. Kelley.
PhysiciaN-Patient Relationship & Duty of Caee
The starting point in reviewing a medical malpractice case is section 29-26-115(a) of the Tennessee Code Annotated.
See Kilpatrick v. Bryant,
(1) The recognized standard of acceptable professional practice in the profession and the specialty thereof, if any, that the defendant practices in the community in which the defendant practices or in a similar community at the time the alleged injury or wrongful action occurred;
(2) That the defendant acted with less than or failed to act with ordinary and reasonable care in accordance with such standard; and
(3) As a proximate result of the defendant’s negligent act or omission, the plaintiff suffered injuries which would not otherwise have occurred.
Tenn.Code Ann. § 29-26-115(a) (2000).
The Medical Malpractice Act
7
does not explicitly require the plaintiff to prove that the defendant owed the plaintiff a duty of care. However, as we previously have stated, the Act “codifies the common law elements of negligence — duty, breach of duty, causation, proximate cause, and damages. No claim for negligence can succeed in the absence of any one of these elements.”
Kilpatrick,
In a number of casés, this Court and the Court of Appeals have stated that a physician-patient relationship is an “essential” or “necessary” element of a medical malpractice action.
See Pittman v. Upjohn Co.,
*593 Under the foregoing cases, a physician’s duty of care arises from the physician-patient relationship. 9 We next consider the circumstances under which such a relationship is established.
DETERMINING EXISTENCE OF PHYSICIAN-Patient Relationship
Under the few Tennessee cases discussing the subject, “[t]he [physician-patient] relationship is generally characterized as a contractual one in which the patient knowingly and voluntarily seeks the professional assistance of the physician, and the physician knowingly agrees to treat the patient.”
Church,
While the Tennessee cases cited above mention that the physician-patient relationship is a contractual one, it is clear that the question of whether a physician-patient relationship arises (for purposes of a medical malpractice action) is not governed solely by the law of contracts. 10 As Bass suggests, the physician-patient relationship can arise in situations in which a “contract” might not be found to exist under a strict application of contract principles. Our review of cases from other jurisdictions supports that conclusion.
In most jurisdictions in which the issue has been addressed, cоurts continue to require the plaintiff in a medical malpractice case to prove the existence of a physician-patient relationship, but most courts also state that such a relationship is implied
if
the physician affirmatively undertakes to diagnose and/or to treat the plaintiff.
See, e.g., Oliver v. Brock,
Two cases are particularly instructive in our consideration of the case under sub
*595
mission. The first ease,
Campbell v. Haber,
A second case,
Blazo v. McLaren Reg’l Med. Ctr.,
the instant case does not involve a treating physician’s solicitation of an informal opinion from another physician. Rather, viewing the fаcts in a light most favorable to plaintiff, a nurse called the patient’s treating physician seeking directions for care, and was directed to the doctor who had assumed the responsibility of covering for the treating physician.
Blazo,
In light of the increasing complexity of the health care system, in which patients routinely are diagnosed by pathologists or radiologists or other consulting physicians who might not ever see the patient face-to-face, it is simply unrealistic to apply a narrow definition of the physician-patient relationship in determining whether such a relationship exists for purposes of a medical malpractice case. 15 Based upon the foregoing authorities, we hold that a physician-patient relationship may be implied when a physician affirmatively undertakes to diagnose and/or treat a person, or affirmatively participates in such diagnosis and/or treatment.
PhysiCian-Patient Relationship & Summary Judgment
The defendants, Dr. Cage and Mid-State, assert that they are entitled to summary judgment because, given the evidence in the summary judgment record, no genuine issue of material fact exists with regard to the existence of a physician-patient relationship and that they are entitled to a judgment as a matter of law. The record does not support the defendants’ assertion.
As stated earlier, the applicable standard of review requires us to examine the evidence and to make all reasonable inferences, therefrom in the light most favorable to the plaintiffs and to discard all countervailing evidence; moreover, our review is de novo, with no presumption of correctness. In the light most favorable to the plaintiffs, the opponents to the motion for summary judgment, the evidence establishes that Mrs. Kelley had suffered a heart attack on April 18, 1999, and was seen and treated by Dr. William Fleet, an associate of Dr. John Cage at Mid-State. The evidence also establishes that Dr. Anderson, the emergency room physician who treated Mrs. Kelley on June 10, 1999, placed a telephone call to Dr. Fleet for advice concerning Mrs. Kelley’s treatment. When Dr. Anderson was unable to reach Dr. Fleet, he spoke instead with Dr. Cage, who was “covering” for Dr. Fleet. 16 Dr. Anderson informed Dr. Cage that Mrs. Kelley had presented to the emergency room with chest pain which she described as similar to that she experienced with her heart attack two months earlier. Dr. Cage inquired as to whether a cardiac catheteri-zation had been performed and whether there had been any intervention. Dr. Anderson read “verbatim” the medical records detailing Mrs. Kellеy’s partially occluded left anterior descending artery and informed Dr. Cage that there had been no intervention. After Dr. Anderson provided detailed information concerning Mrs. Kelley’s history and her present status based upon his examination and upon diagnostic tests, Dr. Anderson and Dr. Cage discussed how to treat Ms. Kelley’s current chest pain. Dr. Cage concluded that Mrs. Kelley should be treated with medication and released with instructions to follow-up with her regular physician. Dr. Anderson followed this advice, releasing *597 Mrs. Kelley from the hospital, and Mrs. Kelley died seven days later of heart failure.
The facts in the record present disputed issues as to the existence of a physician-patient relationship between Dr. Cage and Mrs. Kellеy. In reaching that conclusion, we emphatically reject the defendants’ assertion that the “undisputed facts” show that Dr. Cage’s actions relating to Mrs. Kelley amounted to nothing more than a so-called “curbside consultation.” 17 Under the applicable standard of review, the facts (as summarized above) do not involve a “curbside consultation.” We express no opinion as to the issue of whether a duty of care might arise in a situation involving an actual “curbside consultation.” 18
WhetheR Dr. Cage Owed Duty of Care Irrespective of Physician-Patient Relationship
The plaintiffs argue that Dr. Cage owed Mrs. Kelley a duty of care irrespective of whether there technically was a physician-patient relationship. The plaintiffs assert that medical malpractice cases are governed by the Medical Malpractice Act and that the Act does not explicitly require the plaintiff to prove the existence of a physician-patient relationship. The plaintiffs also argue that “the case of
Diggs v. Arizona Cardiologists, Ltd.
[
*598
We decline to address this issue because it was not raised below, either in the trial court or in the Court of Appeals. The only issue decided by the trial court was whether there are disputed issues of fact as to the existence of a physician-patient relationship. Accordingly, the
“Diggs
issue” asserted by the plaintiffs is not properly before the Court.
See Tamco Supply v. Pollard,
Existence of Physician-Patient Relationship as Question FOR Jury
Because our holding results in the case being remanded for further proceedings, we deem it advisable to briefly discuss the question of how the existence of a physician-patient relationship is to be decidеd at trial. As stated earlier in this opinion, the issue of whether the defendants owed Mrs. Kelley a duty of care is a question of law to be determined by the court. However, in some cases the trial court’s determination as to whether a duty exists (a question of law) is dependent upon a question of fact that must be decided by the jury. As the Supreme Court of Michigan has stated (in a non-medical malpractice context):
It is commonplace to say that a particular defendant owes a duty to a particular plaintiff, but such a statement, although not incorrect, merges two distinct analytical steps. It is for the court to determine, as a matter of law, what characteristics must be present for a relationship to give rise tо a duty the breach of which may result in tort liability. It is for the jury to determine whether the facts in evidence establish the elements of that relationship. Thus, the jury decides the question of duty only in the sense that it determines whether the proofs establish the elements of a relationship which the court has already concluded give rise to a duty as a matter of law.
Smith v. Allendale Mut. Ins. Co.,
We agree with the foregoing authorities that the existence of a physician-patient relationship is dependent upon the particular facts of the case, and that the issue therefore should be decided by the jury. As a result, on remand the trial court shall instruct the jury (in accordance with the principles discussed in this opinion) that the jury must determine from the facts in evidence whether such a relationship arose between Dr. Cage and Mrs. Kelley. The trial court also shall instruct the jury that, if the jury finds a physician-patient relationship did exist between Dr. Cage and Mrs. Kelley, Dr. Cage thereby owed a duty of care to her as a matter of law.
CONCLUSION
The Court of Appeals correctly fоund that there are disputed issues of fact as to *599 the existence of a physician-patient relationship and therefore reversed the trial court’s summary judgment granted to Dr. Cage and Mid-State. We affirm the decision of the Court of Appeals and remand to the trial court for further proceedings consistent with this opinion.
The costs of this appeal are assessed against the defendants, John Cage, M.D., and Mid-State Cardiology Associates, P.C., for which execution may issue if necessary.
Notes
. Like the parties’ respective briefs, our summary of the facts is based upon the allegations in the complaint, the defendants' answers, the affidavit of Dr. John Cage, and the deposition of Dr. John Anderson.
. According to the complaint, Mrs. Kelley had a "hypercoaguable syndrome probably caused by systemic lupus erythematosus.”
.Troponin is a family of proteins found in skeletal and heart muscle fibers that helps muscles contract. There are two types of troponin (troponin I and troponin T) found in the heart and in other muscles. The tests for these forms of troponin measure only the type found in the heart muscle. When a person has a heart attack, troponin is released into *590 the bloodstream. The troponin 1 level is very low in normal healthy people but is elevated in persons who have recently experienced a heart attack. Thus, the troponin levels may be tested in persons who have experienced chest pain to dеtermine if they have had a heart attack or other heart damage. See Clinical Laboratory Tests: Values and Implications 597-98 (Naina D. Chohan et al. eds., 3d ed.2001).
.Diaphoresis is a medical term for profuse sweating. See Mosby’s Medical, Nursing, & Allied Health Dictionary 517 (Douglas M. Anderson ed., 6th ed.2002).
. Heart failure typically causes a number of symptoms and complications, so heart attack patients may need to take a "cocktail'' of several 1ypes of medicines, such as an analgesic drug for pain relief, a thrombolytic drug to dissolve the blood clot, and an ACE inhibitor or diuretic drug if the pumping action of the heart is impaired. See American College of Physicians Complete Home Medical Guide 410-11 (David R. Goldmann ed., 2d ed.2003).
. Dr. Cage and Mid-State are the only defendant parties in this appeal.
. Tennessee's medical malpractice statute was originally titled the "Medical Malpractice Review Board and Claims Act of 1975.” However, when sections 29-26-101 to 29-26-114 were repealed in 1985, the title was repealed, and no new title was substituted. For ease of reference, we now refer to the statute as the "Medical Malpractice Act.”
. The cases cited above trace back, directly or indirectly, to the Court of Appeals' decision in
Osborne v. Frazor,
. The plaintiff asserts that the existence of a physician-patient relationship should not be the only basis for finding that a physician owes a duly of care to a particular person. We will address that issue later in this opinion.
. We note that medical malpractice actions historically could be brought either as a contract action or a tort action.
See, e.g., Bodne v. Austin,
.The citation in Oliver to "Am.Jur.2d” is obsolete. For the relevant discussion in the current edition, see 61 Am.Jur.2d, Physicians, Surgeons, and Other Healers § 130 (2002).
. The events that occurred after the patient’s discharge are not summarized in the court’s opinion. Presumably, she sustained a heart-related injury.
. Blazo is an unpublished opinion. While we rarely cite unpublished cases from other jurisdictions, unpublished opinions may be cited as persuasive authority. Tenn. S.Ct. R. 4(H)(1). Because the facts in Blazo are so analogous to the pending case, this is one of the rare instances in which we do so.
.Blazo does not state the injuries that resulted from the defendant's alleged violation of the standard of care. The opinion states that the plaintiff brought suit on behalf of her twins, so one may infer that the children sustained some type of injury.
.
See e.g. Raptis-Smith v. St. Joseph’s Med. Ctr.,
. "The medical profession recognizes that it is appropriate for physicians to arrange for other physicians to cover for them when they will be temporarily unavailable. Accordingly, the courts have held that when a physician is temporarily unable to attend a patient personally, he or she may make arrangements for a competent person to attend the patient in the physician's absence.”
Church,
. In their brief, the defendants use the term "curbside consultation” numerous times to describe Dr. Cage’s actions relating to Mrs. Kelley. We presume from their use of the term that they mean a casual or informal conversation between physicians concerning one physician’s patient.
See Irvin,
. Likewise, we express no opinion as to the ultimate resolution of the other elements of the plaintiffs’ medical malpractice action against Dr. Cage and Mid-State. Our holding is limited to the question of whеther there are disputed issues of fact as to the existence of a physician-patient relationship between Dr. Cage and Mrs. Kelley.
. The facts in Diggs are very similar to those in the pending case. An emergency room physician discussed a patient's cardiac symptoms and test results with a cardiologist who happened to be visiting another patient in the Emergency Department. The cardiologist did not examine or otherwise see the patient, but he and the emergency physician discussed her history and the results of her physical examination, and he reviewed her EKG results. The cardiologist and the emergency physician agreed that the patient was suffering from pericarditis and that she should be treated with an anti-inflammatory medication and discharged with instructions to follow-up with her family practice physician. The patient was discharged and died three hours later of cardiopulmonary arrest. The Court of Appeals of Arizona rejected the approach taken by courts in most other jurisdictions, i.e., requiring the plaintiff to prove the existence of a physician-patient relationship. The Court of Appeals noted that such relationships often are "implied,” but the Court of Appeals criticized the reliance on the contract-based physician-patient relationship. The Court stated that such issues must be resolved under the "traditional approach to duty,” i.e., under the common law duty principles applied in negligеnce cases, and went on to hold that under those duty principles the defendant-cardiologist owed a duty of care to the patient.
.In Meena, the defendant-physician, who was covering for another doctor, negligently failed to identify the correct patient, one of two patients in a semi-private hospital room, and ordered his nurse to remove the surgical staples of the incorrect patient, who had just had surgery two days earlier, resulting in a reopening of the surgical wound and causing serious complications. The Supreme Court of Mississippi held that the covering physician could be sued for medical malpractice despite the absence of a physician-patient relationship between him and the incorrectly identified patient.
