Defendants-Appellees Jesse Riddle and Riddle
&
Associates (collectively, “Riddle”) violated the Fair Debt Collection Practices Act (“FDCPA” or “Act”), 15 U.S.C. §§ 1692-1692o, by filing suit against Plaintiff-Appellant Brenda Johnson (“Johnson”) to recover statutory shoplifting penalties for a dishonored check under Utah law.
See Johnson v. Riddle
[hereinafter
Johnson II],
On remand, the district court granted summary judgment in favor of Riddle after concluding that Riddle “established through undisputed fact a bona fide error defense to [Johnson’s] FDCPA claims against him.”
Johnson v. Riddle
[hereinafter
Johnson III],
Exercising jurisdiction pursuant to 28 U.S.C. § 1291, we review the district court’s grant of summary judgment
de novo,
applying the same standard used by the district court.
1
See Burnham v. Hum
*725
phrey Hospitality Reit Trust, Inc.,
I. BACKGROUND
The controversy in this case revolves around the fact that the statutory penalty allowed to a creditor bringing a dishonored check claim in Utah at the time relevant to this case was $15 plus the face value of the check. Utah Code Ann. § 7-15-1 However, if such" a claim could somehow be cast as a shoplifting charge, the allowable statutory penalty would be up to $500.
Id.
§ 78-11-15. In our earlier opinion, we determined that it was “unmistakably clear” that Utah law did not authorize an ordinary dishonored check claim to be recast as a shoplifting charge in order to claim the higher statutory penalties.
Johnson II,
Riddle, as attorney for 7-Eleven (the Southland Corporation), brought a shoplifting claim against Johnson, in a suit asking for $2.64 (the face value of her dishonored check to 7-Eleven) and $250 (statutory penalties for shoplifting).
Id.
at 1112. Ultimately, that suit was dismissed when Johnson paid $17.64; that is, the value of the check plus the $15 dishonored check penalty.
Id.
However, that was not the end of the controversy. Johnson then brought a class-action claim under the FDCPA against Riddle, claiming that the practice of bringing shoplifting charges against the maker of a dishonored check violated the FDCPA.
Id.
In our earlier opinion, we concluded that this practice did violate the FDCPA, but we remanded for the district court to determine whether Riddle was entitled to a bona fide error defense predicated upon a bona-fide mistake of law.
Id.
at 1120, 1124. The district court concluded that he was and granted summary judgment for Riddle.
Johnson III,
The facts pertaining to the bona fide error defense are as follows: In a letter Riddle wrote to his client on May 12, 1995, he discussed the possibility of bringing shoplifting actions in Utah state courts against dishonored check writers. In that letter, he explained that the Utah shoplifting statute required a showing that the merchandise was taken from the merchant without payment and without permission and that “[o]ne could certainly argue that presenting a check and taking merchandise is not a taking ‘without the permission of the merchant.’ ” The opinion letter continued by stating that:
It would be difficult for [Riddle & Associates] to predict the outcome of [a] case [seeking shoplifting penalties for a dis *726 honored cheek]. Utah case law is silent on the issue, and I can find no other jurisdiction that has case law interpreting such a statute. The outcome depends on the courts [sic] interpretation of [the shoplifting] statute.... I can see no legal or ethical reason that we should not file a test case and allow the courts to decide.
Riddle subsequently filed a complaint in Utah state court seeking a shoplifting penalty on a dishonored check.
See Johnson II,
In 1997, two months before Riddle filed a shoplifting claim against Johnson for her dishonored check, Riddle and another collection attorney, DeLoney, attended a meeting with two judges: Judge Burton, who had issued the default judgment awarding shoplifting penalties in Riddle’s test case, and Judge Fratto, who was newly appointed to the bench.
Johnson III,
Nevertheless, on August 14, 1997, Riddle filed suit in Utah state district court against Johnson seeking a $250-shoplifting penalty for a dishonored check Johnson wrote for $2.64 to 7-Eleven in September 1996. Id. After being served with the complaint and summons in that suit on August 24, 1997, Johnson paid Riddle $17.64. Riddle then dropped his suit against Johnson. Id.
On August 24, 1998, Johnson filed a class action suit in federal court against Riddle on behalf of all persons against whom Riddle had claimed shoplifting penalties for a dishonored check, alleging that such a practice was not permitted by Utah law and therefore violated the FDCPA and various state statutes.
Id.
Riddle and Johnson then filed cross-motions for summary judgment.
Id.
The district court granted summary judgment in favor of Riddle, “reasoning that Riddle’s practice was ‘permitted by law
5
because of earlier unpublished state trial court default judgments.”
Id.; see also Johnson I,
In that first appeal, we reversed on the issue of Riddle’s compliance with the FDCPA, holding that the district court should have conducted a proper
Erie
analysis rather than relying on unpublished state trial court decisions to determine whether Riddle’s actions were “permitted
*727
by law.”
Johnson II,
On remand, the district court held that Riddle had “successfully established the bona fide error defense” and therefore “[could not] be held liable to Johnson under the FDCPA.”
Johnson III,
II. Bona Fide Error Defense
The bona fide error defense is an affirmative defense that insulates debt collectors from liability even when they have violated the FDCPA. Specifically, the bona fide error provision provides that:
A debt collector may not be held liable in any action brought under this sub-chapter if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error.
15 U.S.C. § 1692k(c). Accordingly, and as we explained in the prior appeal of this case, an FDCPA defendant seeking the protection of the bona fide error defense carries the burden of proving that the violation was 1) unintentional, 2) a bona
*728
fide error, and 3) made despite the maintenance of procedures reasonably adapted to avoid the error.
See Johnson III,
A. Subjective prong: Whether the violation was unintentional.
“[T]he case law ... is somewhat unsettled” as to what makes a violation intentional; that is, whether it is the general intent to collect a debt or whether it is the specific intent to violate the FDCPA.
Caputo v. Prof'l Recovery Servs., Inc.,
We find it informative, in this regard, that § 1692K(c) requires proof that
“the violation
” was not intentional, as opposed to proof that “the conduct” was not intentional.
See
S.Rep. No. 95-382, at 5 (1977), reprinted in 1977 U.S.C.C.A.N. 1695, 1700 (“A debt collector has no liability, however, if he violates the act
in any manner,
including with regard to the act’s coverage,
when such a violation is unintentional
and occurred despite procedures designed to avoid such violations.”) (emphasis added);
see also Caputo,
Using this specific intent approach, we agree that “ ‘the issue of intent becomes principally a credibility question as to the defendants’
subjective
intent to violate the [FDCPA].’ ”
Johnson III,
B. Objective prongs: Whether the error was bona fide and whether the debt collector maintained procedures reasonably adapted to avoid error.
To be entitled to the bona fide error defense, a debt collector’s error must be bona fide and he must have maintained procedures reasonably adapted to avoid error.
See
15 U.S.C. § 1692k(e);
see also Johnson II,
Where, as here, the case involves a mistake of law, whether the debt collector’s mistake was bona fide will often turn on the debt collector’s due diligence practices. As a result, the bona fide prong and the procedures prong will often merge; here, one inquiry drives the other. We therefore focus our analysis on whether Riddle’s procedures were reasonable based on the facts of this case.
As the text of § 1692k(c) indicates, the procedures component of the bona fide error defense involves a two-step inquiry: first, whether the debt collector “main
tained”
— i.e., actually employed or implemented — procedures to avoid errors; and, second, whether the procedures were “reasonably adapted” to avoid the specific error at issue.
See
15 U.S.C. § 1692k(c);
see also Jenkins v. Heintz,
We have noted that “it is more common to speak of procedures adapted to avoid clerical errors than to speak of procedures
*730
adopted to avoid mistakes of law.”
See Johnson II,
Cases applying the procedures prong to a clerical error are not particularly helpful to our review of a situation where, as here, the error was the result of a core legal decision. Procedures which may be reasonably adapted to avoiding a clerical er ror — e.g., sending employees and staff to training seminars or subjecting employees and staff to compliance testing — cannot shield an attorney from liability for legal errors because such clerical procedures are mostly about the mechanics for collecting debts. Furthermore, only Riddle, as the attorney in charge, rather than his staff or employees, may make a core legal decision as to whether a particular practice is permitted by law. Thus, in order for his mistake to have been bona fide, Riddle himself must have employed procedures to avoid committing an error, and those procedures must have been reasonably adapted to avoiding the core legal error that occurred.
In this case, Riddle attempted to employ two procedures to avoid his legal error. First, in his opinion letter to his client, he researched relevant statutes and case law to determine whether Utah permitted the practice of claiming shoplifting penalties for a dishonored check. Second, he filed what he believed was a test ease. While we agree that such procedures are conceivably sufficient to satisfy the bona fide error requirement, we conclude that triable issues of fact exist in this case regarding whether Riddle’s implementation of these procedures was adequate.
Riddle’s opinion letter regarding the propriety of filing a suit to collect shoplifting penalties for dishonored checks suggests that he read the relevant Utah statutes, and researched Utah and other states’ case law but found that none existed. However, rather than predicting how the Utah Supreme Court would decide the issue, Riddle merely included a disclaimer in the letter that “[i]t would be difficult for our firm to predict the outcome of this case” and noted that whether the practice was ultimately permitted by law would “depend on the courts [sic] interpretation of [the shoplifting] statute.” A reasonable jury could find that such limited analysis does not entitle Riddle to the bona fide error defense. 4 On the other hand, a reasonable jury could also find that the letter represents a reasonable, albeit erroneous, determination by a lawyer, with national and local expertise in collecting debts, that *731 the practice of collecting shoplifting penalties was defensible under the law.
Riddle claims that his filing of a test case is further evidence that he maintained procedures to avoid his legal error in this case, rendering his legal error bona fide. The district court stated that the “filing of a ‘test case’ to determine the parameters of state law is a quintessential example of a procedure reasonably adapted to avoid error — in the context of this case, it was specifically designed to avoid legal error under the FDCPA.”
Johnson III,
In short, the record reflects genuine issues of material fact regarding whether Riddle is entitled to the bona fide error defense. Weighing in favor of Riddle is the fact that Riddle’s firm specializes in collections work; he researched relevant statutes and case law to determine whether a debt collector could seek shoplifting damages for a dishonored check; he filed a test case to test such a practice; and he received a default judgment awarding shoplifting penalties. Additionally, two other state court cases allowed statutory penalties in excess of $15, and no “state judge ever told [Riddle] to stop ... filing such lawsuits.”
Johnson III,
On the other hand, Riddle did not attempt to actually predict whether the Utah Supreme Court would permit the practice of collecting shoplifting penalties for a dishonored check, and he included a disclaimer in his opinion letter admitting that one could certainly argue the practice was prohibited. His test case resulted only in an unpublished, default judgment on facts that may or may not be fairly representative of Riddle’s later shoplifting claims. Additionally, the default judgment was issued by a trial court that was itself divided on the issue: Judge Burton, the judge who originally issued a default judgment awarding Riddle shoplifting penalties for a dishonored check, was uncertain whether he would continue to allow such a practice, and Judge Fratto decidedly disallowed the practice. After learning of the state court’s concern regarding the practice of collecting more than $15 for a dishonored check, Riddle expressed reluctance toward continuing to seek such penalties and yet filed suit against Johnson seeking shoplifting penalties. Additionally, although it is *732 not necessary in every case, before suing Johnson, Riddle did not seek guidance from an independent third party, who might not have had the same self-interest as Riddle to collect the higher statutory penalty. 6 A reasonable jury relying on this combination of factors could conclude that Riddle is not entitled to the bona fide error defense.
C. Conclusion
On the record, it is a very close question regarding whether the bona fide legal error defense shields Riddle from liability for attempting to collect an amount not permitted by Utah law in violation of the FDCPA. We conclude that triable issues of fact exist regarding each prong of the defense, although the issue of whether Riddle maintained procedures reasonably adapted to avoid his legal error may be determinative of Riddle’s subjective and objective intent. Accordingly, summary judgment is not proper for either party on this issue. The jury should decide whether the bona fide error defense shields Riddle from liability for violating the FDCPA.
III.CLASS CERTIFICATION
Having granted summary judgment in favor of Riddle, the district court denied Johnson’s motion for class certification as moot.
Johnson III,
IV.STATE LAW CLAIMS
After dismissing Johnson’s federal claim, the district court declined to exercise supplemental jurisdiction over her remaining state law claims under 28 U.S.C. § 1367(c)(3). Because we conclude that summary judgment in favor of Riddle was erroneous, we reverse this decision as well.
V.CONCLUSION
For the foregoing reasons, we REVERSE the district court order granting summary judgment in favor of Riddle, AFFIRM the judgment of the district court denying summary judgment in favor of Johnson, and REMAND for further proceedings consistent with this opinion.
Notes
. In this case, we note that, in reciting the applicable summary judgment burdens, the district court incorrectly stated that "[t]he non-moving party must establish at least 'an inference of the existence of each element essential to the case.'"
Johnson III,
*725 [t]he defendant ... must demonstrate that no disputed material fact exists regarding the affirmative defense asserted. If the defendant meets this initial burden, the plaintiff must then demonstrate with specificity the existence of a disputed material fact. If the plaintiff fails to make such a showing, the affirmative defense bars his claim, and the defendant is then entitled to summary judgment as a matter of law.
Hutchinson v. Pfeil,105 F.3d 562 , 564 (10th Cir.1997) (citations omitted). Thus, the plaintiff initially bears no burden on a defendant’s summary judgment motion testing an affirmative defense. In this case, we therefore apply the summary judgment standard that "should have been applied by the district court.” Nance v. Sun Life Assur. Co. of Canada,294 F.3d 1263 , 1266 (10th Cir.2002) (quotation, alteration omitted).
. Under Utah's dishonored check statute in effect at the time of Riddle's suit against Johnson, the holder of a dishonored check was permitted to impose a "service charge that may not exceed $15” plus the face value of the check. Utah Code Ann. § 7-15-1.
Under Utah's shoplifting statute, a separate statute:
An adult who wrongfully takes merchandise by any means, including but not limited to, concealment or attempted concealment in any manner, either on or off the premises of the merchant, with a purpose to deprive a merchant of merchandise or to avoid payment for merchandise, or both, is liable in a civil action, in addition to actual damages, for a penalty to the merchant in the amount of the retail price of the merchandise not to exceed $1,000, plus an additional penalty as determined by the court not less than $100 nor more than $500, plus court costs and reasonable attorneys’ fees.
Id. § 78-11-15. The statute defines "wrongful taking of merchandise” as "the taking of merchandise that has not been purchased from a merchant’s premises without the permission of the merchant or one of his employees, servants or agents.” Id. § 78-11-14(5).
. We note that even under criminal law specific intent analysis, “a jury is permitted to draw inferences of subjective intent from a defendant’s objective acts.”
Wingfield v. Massie,
. Had Riddle conducted an
Erie
analysis to predict how the Utah Supreme Court would decide the issue, rather than merely including a disclaimer in his opinion letter, he likely would have come to the same "unmistakably clear” and "unambiguous” conclusion we reached in undertaking such an analysis in our prior review in this case: Utah law does not permit a debt collector to claim shoplifting penalties for an ordinary dishonored check.
See Johnson II,
. In support of her argument on appeal, Johnson included the complaint filed in Riddle's test case. Because the complaint was not submitted to the district court as part of summary judgment briefing or supporting documentation, we will not review on it on appeal.
See Aero-Med., Inc. v. United States,
. Riddle collected on 700,000 to 1.5 million checks per year and therefore had a strong self-interest in collecting the higher shoplifting penalty rather than the $15 bad-check penalty for each check.
