Johnson v. NCB Collection ServicesJohnson v. NCB Collection Services
RULING ON MOTIONS FOR PARTIAL SUMMARY JUDGMENT AND TO STRIKE
This action arises from a collection letter sent by defendant NCB Collection Services (“NCB”) to plaintiff Richard W. Johnson (“Johnson”). The Complaint is framed in two counts. In Count One, Johnson alleges that in sending the letter NCB engaged in various deceptive collection practices in violation of the Fair Debt Collections Practices Act (“FDCPA”),
Pending before the court are plaintiff's Motion for Summary Judgment (filed Dec. 27, 1991), defendant’s Cross-Motion for Summary Judgment (filed Jan. 21, 1992), and plaintiff’s Motion to Strike Goldberg Affidavit (filed Jan. 28, 1992). Following oral argument, the motions are ripe for decision.
BACKGROUND
On December 18, 1990, NCB, a “debt collector” within the meaning of the FDCPA, mailed to plaintiff Johnson a letter formally demanding payment on Johnson’s account with American Family Publishers. This letter bore the letterhead of NCB and concluded with the printed name and title, “Althea Thomas, Account Supervisor.” The name “Althea Thomas” is an alias assigned exclusively to NCB’s employee, Diane Tretolo. NCB admits that although Diane Tretolo holds the title of “Account Supervisor,” the duties of her position do not involve personal interaction with debtors.
Included on the letter from NCB is a customer service number for any questions the debtor might have regarding the correspondence. The letter states that this phone service is available continuously 24 hours per day, 7 days per week. If a debtor calls this service and requests “Althea Thomas,” the operator on duty refers the call to the next available representative and not to Diane Tretolo, the NCB employee assigned the alias “Althea Thomas.”
The return address on NCB’s letter to Johnson consisted of three lines of printed type located in the upper left corner of the envelope. “Revenue Department” was printed in boldfaced capital letters on the first line. A post office box number and
Enclosed with the letter in question, NCB included a return envelope and indicated that Johnson should use it to send payment of the debt. On the outside of this return envelope NCB had preprinted its own address along with Johnson’s name, address and other encoded information regarding his account. The encoded information consisted of a series of numbers and letters found above Johnson’s name in the upper left corner of the envelope. The series appeared as: 500 0651JHNRS173R90 0001495. The last four digits were meant to convey to NCB’s staff the amount of Johnson’s debt, here $14.95.
Johnson contends that, if used to send payment, the return envelope would have disclosed information about his debts to third parties in violation of the FDCPA. In addition, Johnson argues that the use of the alias “Althea Thomas” and the return address of “Revenue Department” on NCB’s collection letter violated the FDCPA.
Johnson moves for summary judgment on Count One, that is, on the claims arising from alleged violations of the FDCPA. In response NCB has filed a cross motion, seeking summary judgment on Count One and dismissal of the pendent state claims brought in Count Two. In addition, Johnson moves to strike the affidavit of Michael Goldberg, which NCB filed in support of its cross motion on January 21, 1992 (“Goldberg Affidavit”). This affidavit purports to set forth legislative history of the FDCPA regarding the use of alias names by debt collectors. For the reasons stated below, Johnson’s motion for summary judgment is denied and NCB's cross motion for summary judgment is granted. In addition, Johnson’s motion to strike the Goldberg Affidavit is granted in part and denied in part.
DISCUSSION
A.
I first consider Johnson’s motion to strike the affidavit of Michael Goldberg. NCB submitted the Goldberg Affidavit in an effort to illuminate the legislative history of the FDCPA. Johnson contends that Goldberg’s statements are hearsay and inadmissible.
An affidavit filed in support of a motion for summary judgment must set forth statements that would be admissible into evidence.
Schiess-Froriep Corp. v. S.S. Finnsailor,
Goldberg’s assertions that the members of the Congressional subcommittee responsible for drafting the FDCPA approved of the use of aliases and desk names would be inadmissible into evidence, as would his statements maintaining that subcommittee members were aware that the use of aliases was a standard procedure in the collection industry. These assertions are clearly hearsay since they purport to declare the collective intent and awareness of the subcommittee. Moreover, the relevance of such private impressions is questionable in light of the existence of an official legislative history. Johnson’s motion to strike with respect to these statements is therefore granted.
Goldberg’s statement that the use of aliases and desk names in the collection
B.
Summary judgment shall be granted “if the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits ... show that there is no genuine issue as to any material fact and that the moving party is entitled to a judgment as a matter of law.”
C.
Johnson’s initial contention is that NCB’s use of the name and title “Althea Thomas, Account Supervisor” violated the FDCPA’s prohibitions on the “use [of] any false, deceptive, or misleading representation or means in connection with the collection of any debt.”
NCB, on the other hand, contends that the use of “desk names” and aliases is a widely-used practice in the collection industry that predates the passage of the FDCPA. Goldberg Affidavit at 2; Field Affidavit at 1. NCB moreover asserts that the use of aliases is essential for the protection of its employees. Collection employees, NCB avers, occupy a vulnerable position when required to reveal their true identities in communications with debtors. NCB argues that collection agencies use aliases or office names to avoid subjecting their employees to the possible reprisals of irate and frustrated debtors.
Whether the use of an assigned alias on written communication violates the FDCPA is, of course, a question of statutory construction. Nowhere in its several specific provisions does the FDCPA explicitly prohibit the practice. Johnson contends only that the use of the alias violates the introductory language of
While the use of an alias or office name may be in some sense a “false representation,” it does not
ipso facto
violate the FDCPA. “[Statutory language must always be read in its proper context. In asserting the plain meaning of [a] statute,
The purpose of the FDCPA is “to protect consumers from a host of unfair, harassing, and deceptive debt collection practices
without imposing unnecessary restrictions
on ethical debt collectors.” S.Rep. No. 382, 95th Cong. 1st Sess. 1, 2,
reprinted in
1977 U.S.C.C.A.N. 1695, 1696 (emphasis supplied);
see also Higgins v. Capitol Credit Servs., Inc.,
For guidance in making this determination, the court should look to the balance Congress struck in the specific prohibitions of the statute itself. Significantly, the FDCPA by its terms does not explicitly prohibit the use of aliases in communication with debtors. In the particular instance of telephone calls placed directly to a debtor, the FDCPA requires only that a debt collector make a “meaningful disclosure of the caller’s identity.”
The potential for abuse or harassment by debt collectors is far greater in telephone calls than in written communication. Telephone calls provide for direct personal contact between a debt collection employee and a debtor without leaving a clear record or transcript of the communication. The FDCPA, however, does not prohibit the use of assigned aliases in phone calls, requiring no more than “meaningful disclosure" to guard against abuse.
Johnson principally relies on cases in this district that have held that the use of a fictitious name on a collection letter is a “false and misleading statement under the FDCPA and mandates entry of summary judgment in favor of the plaintiff.” See Hunter v. NCB Collection Servs., Civ. No. N-89-342 (WWE) (D.Conn. June 29, 1990); Spalding v. NCB Business Servs., Civ. No. N-89-560 (AHN) (D.Conn. April 12, 1990). Although the holdings of these cases might be questioned, the cases are in any event clearly distinguishable. In neither Hunter nor Spalding is there any indication that the name and title used on the letters corresponded to any actual employee of the defendant. Hunter, supra, slip op. at 3; Spalding, supra, slip op. at 2. In this case it is undisputed that “Althea Thomas” is a specific alias assigned to only one of NCB’s employees.
In the alternative, Johnson argues that even if the assignment of the “Althea Thomas” alias to a designated employee did not of itself violate the FDCPA, the fashion in which NCB subsequently used the name was a violation nonetheless. Johnson notes that if a debtor calls NCB using the phone number provided in the collection letter and requests “Althea Thomas,” the debtor’s call is referred to next available NCB representative. The telephone operator does not forward the call to Diane Tretolo, the NCB employee assigned the alias “Althea Thomas.” Johnson charges that this practice negates NCB’s contention that the alias refers only to one known individual and that it is deceptive because it could result in an unsuspecting debtor reaching any one of dozens of possible representatives when the debtor calls for “Althea Thomas.”
While an allegedly deceptive practice is to be evaluated with reference to the effect on the least sophisticated debtor,
see, e.g., Jeter,
The use of an assigned alias or office name, even when considered from the standpoint of the least sophisticated debtor, does not misrepresent the amount of a debt, the consequences of its non-payment, nor the rights of the contacted debtor. Indeed, at oral argument plaintiff’s counsel was unable to adduce any prejudice or harm suffered as a result of the use of the alias in this case. Aliases and office names in fact have long been utilized by collection agencies for the protection of their employees. The burden to an ethical debt collector that would result from prohibiting the use of assigned aliases by designated employees clearly outweighs any abstract benefit to a debtor that such a prohibition might yield. In light of the foregoing, I conclude that printing an assigned office name or alias at the conclusion of a collection letter is not a “false, deceptive or misleading” practice in violation of
D.
Johnson next contends that NCB’s use of “Revenue Department” violated the FDCPA’s prohibition of a debt collector’s use of any name other than its “true” name in
Johnson’s second angle of attack regarding the use of “Revenue Department” is equally unavailing. Johnson contends that the use of “Revenue Department” violates the FDCPA because it could potentially disclose that the enclosed correspondence pertains to debt collection. The FDCPA prohibits a debt collector from “using any language or symbol, other than the debt collector’s address, on any envelope when communicating with a consumer ... except that a debt collector may use his business name if ... [it] does not indicate that he is in the debt collection business.”
NCB contends that the use of the designation “Revenue Department” was acceptable and appropriate because it was part of NCB’s address. NCB additionally argues that it uses the designation in order to distinguish collection letters from other so-called junk mail that a debtor may receive and casually discard. It maintains that
The words “Revenue Department” in the return address on an envelope arguably might suggest that some credit-related transaction is involved. A revenue department is an entity with which one would ordinarily correspond solely for the purpose of paying a sum of money. However, it is not at all apparent to the casual observer that the use of “Revenue Department” in a letter’s return address indicates that the correspondence is specifically from a debt collector. The FDCPA defines “debt collector” as a third party that seeks to collect debts owed or due another.
Johnson’s final contention is that the return payment envelope NCB included with the collection letter violated the FDCPA. Specifically, Johnson objects to the special encoded printing of his account number and debt amount on the envelope, which he claims is easily decipherable. Johnson asserts that because NCB had also printed Johnson’s name and address on the return envelope, the encoded information could have disclosed information about his debts.
The FDCPA prohibits the printing of information on the outside of communication from the collector to the debtor that might disclose the nature of the communication to outside parties.
E.
In light of the granting of summary judgment for NCB on Count One, all that remains of the Complaint are the undeveloped pendent state claims in Count Two. It is axiomatic that when all federal claims are eliminated prior to trial, a court should decline to exercise jurisdiction over any remaining pendent state claims.
Carnegie-Mellon University v. Cohill,
CONCLUSION
For the reasons stated above, plaintiff’s Motion for Summary Judgment (filed Dec. 27,1991) (Doc. # 28) is DENIED and defendant’s Cross-Motion for Summary Judgment (filed Jan. 21, 1992) (Doc. #33) is GRANTED. Summary judgment is granted for defendant on Count One only. Furthermore, the pendent state claims raised in Count Two are DISMISSED for want of jurisdiction. Finally, defendant’s Motion to Strike Goldberg Affidavit (filed Jan. 28, 1992) (Doc. # 36) is GRANTED in part and DENIED in part. The Clerk is directed to enter judgment for the defendant.
It is so ordered.
RULING ON MOTION TO ALTER AND FOR RECONSIDERATION
This action arises from a collection letter sent by defendant NCB Collection Services (“NCB”) to plaintiff Richard W. Johnson. Plaintiff alleges that in sending the letter NCB engaged in various deceptive practices in violation of the Fair Debt Collection Practices Act (“FDCPA”),
In seeking reconsideration, Johnson largely reiterates arguments previously made and rejected in the court’s earlier ruling. I have reconsidered Johnson’s contentions but see no point in repeating the analysis set forth in the court’s prior ruling. However, Johnson makes three new arguments that merit brief discussion.
I.
Johnson contends that the designation “Revenue Department” used in the return address of the collection letter implies that the letter was sent by a governmental body such as the Internal Revenue Service. Johnson asserts that the use of “Revenue Department” therefore violates
As noted in the court’s prior ruling, collection practices challenged under the FDCPA must be evaluated with reference to their likely effect on the least sophisticated consumer.
See, e.g., Jeter v. Credit Bureau, Inc.,
II.
Johnson’s second new contention is that the use of the desk name “Althea Thomas” on NCB’s collection letter violated
Johnson fails to cite any direct authority for his proposed interpretation of
III.
Lastly, in reasserting the contention that the use of an alias or desk name by a debt collector violates the FDCPA, Johnson for the first time draws the court’s attention to
Bingham v. Collection Bureau, Inc.,
CONCLUSION
For the reasons stated above, upon reconsideration I find all of plaintiff’s arguments to be without merit. Accordingly, Plaintiff’s Motion to Alter and for Reconsideration (filed July 28, 1992) (doc. # 43) is GRANTED, but upon reconsideration the court ADHERES to its ruling granting summary judgment for defendant.
It is so ordered.
Notes
. Subsequent to the sending of the letter to Johnson, the United States Postal Service promulgated regulations requiring that a return address include some form of company identification, and NCB will comply by using some version of the NCB name. Affidavit of Jerome Field (filed Jan. 21, 1992) ("Field Affidavit") at 5.