We are called upon to decide whether an official custodian of records violates Maryland’s Public Information Act (“PIA”) by directing an applicant to resubmit document requests to the actual custodians within individual departments of the official’s agency. Appellant Robert Lamont Ireland, an inmate at the North Branch Correctional Institution (“NBCI”), submitted a request under the PIA to the office of Warden John Rowley. Upon receipt of this request, Rowley directed Ireland to request records from the individual departments rather than the warden himself. Ireland filed a complaint alleging that Rowley violated his duties as the custodian of records for the NBCI under the PIA and seeking damages. The Circuit Court dismissed this complaint and Ireland timely appealed. On our own initiative, we issued a writ of certiorari to consider the following question:
Did the trial court err in dismissing [Ireland’s] complaint seeking to enforce his right to inspect records under the Maryland Public Information Act?
We hold that the warden’s decision to direct an applicant requesting public records to make a second request to a department within his agency constitutes an improper denial under the provisions of the PIA.
BACKGROUND AND PROCEDURAL HISTORY
On November 10, 2008, inmate Ireland sent a letter to Warden Rowley
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requesting the disclosure of certain public records maintained at NBCI. Specifically, Ireland requested four categories of documents. First, he sought Correctional Medical Services Contract Records, including documents describing the name and number of healthcare providers at NBCI, the cost and availability of medical services, and any complaints from prisoners against NBCI healthcare providers. Second, he requested records of the Inmate Welfare Fund,
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including documents describing the
Eleven days after Ireland sent his letter to Rowley, the warden’s secretary, Brenda Marvin, issued a response letter, directing Ireland to make separate requests to each department:
Your request has been reviewed; however, the information in [sic] which you have requested is not kept on file in the Warden’s Office. Each department is responsible for maintaining files that are related to that particular department. Please direct your request to each department in which the request is relevant. Example, issues pertaining to money affairs should be directed to the Business Office, issues pertaining to ARP’s should be directed to the ARP Office, medical concerns and issues should be directed to the Medical Department, etc____In an effort to help minimize the time for you to receive a response from the Warden, please direct your requests directly to the department in which the issue is relevant.
Approximately another month and a half passed following Marvin’s letter, and Ireland still had yet to receive any documents from the Warden’s Office.
Rowley’s failure to produce the requested documents prompted Ireland to file a pro se complaint in the Circuit Court for Allegany County, alleging that Rowley improperly denied his request under the PIA. Ireland also requested damages, including punitive damages for each denial. Appellee Bobby Shearin, Rowley’s successor at NBCI, moved to dismiss Ireland’s complaint. Shearin argued that Rowley had not withheld disclosure in violation of the PIA and could not have denied Ireland’s request because the requested documents were not maintained by the Warden’s Office, but rather were housed in other NBCI departments. The Circuit Court granted Shearin’s motion without opinion, and Ireland filed a timely notice of appeal in the Court of Special Appeals. Before argument in that Court, we issued a sua sponte writ of certiorari to hear the case.
DISCUSSION
I. Standard of Review
In reviewing a trial court’s dismissal, the appellate court must presume the truth of all well-pleaded facts and any reasonable inferences deriving from them.
See Fioretti v. Md. State Bd. of Dental Exam’rs,
II. Mootness
Shearin argues that Ireland’s case is moot because the Division of Correction has since permitted Ireland to inspect all requested documents, except those exempt from disclosure by law. Shearin contends that, because Ireland no longer suffers from a lack of access, any discussion of an improper denial is fruitless.
Here, we do not see how this case can be moot when Ireland maintains the right to challenge the adequacy of this later production (although not part of this appeal) and claims damages under SG Sections 10-623(d)(l) 3 and 10-627(b) 4 on grounds that Rowley knowingly and willfully failed to disclose the public records which Ireland was entitled to inspect. 5 Accordingly, we now turn to the substantive issue presented by this case.
III. Ireland’s PIA Request
Maryland’s PIA states that a “custodian shall permit a person ... to inspect any public record[
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] at any reasonable
time” except as otherwise provided by law. Md.Code (1984, 2009 Repl. Vol.), § 10-613 of the State Government (“SG”) Article. An individual asserts this right to access by submitting a written application to the custodian of records, unless an exception applies.
See
SG § 10-614(a)(l). The recipient of the application must verify (1) that he or she is in fact a custodian of the record,
see
SG § 10-614(a)(3), and (2) that the document in question exists,
see
SG § 10-614(a)(4). If these two requirements are met, the custodian of records must then either grant or deny the application within thirty days of receiving the initial
The PIA permits applicants to broadly seek judicial review whenever they are denied inspection of a public record by filing a complaint in the appropriate circuit court jurisdiction.
See
SG § 10-623(a). We have reiterated on numerous occasions that the PIA reflects the need for wide-ranging access to public records, and therefore, the statute should be construed in favor of disclosure for the benefit of the requesting party.
See, e.g., Hammen v. Balt. County Police Dep’t,
The PIA defines a “custodian” as someone who is the “official custodian” or “any other authorized individual who has physical custody and control of a public record.” SG § 10—611(c). The “official custodian” is an “officer or employee of the State or of a political subdivision who, whether or not the officer or employee has physical custody and control of a public record, is responsible for keeping the public record.” SG § 10—611(d). Here, Rowley served as warden of NBCI at the time of Ireland’s request. The term “warden” falls within the definition of “managing official” in the Correctional Services Article. See Md.Code (1999, 2008 RephVol.), § l-101(k) of the Correctional Services (“CS”) Article (defining “Managing official” as the “administrator, director, warden, superintendent, sheriff, or other individual responsible for the management of a correctional facility.”) (emphasis added). It follows, then, that as the individual responsible for managing NBCI, and therefore maintaining records at the institution, Rowley qualified as the official custodian of records under the PIA.
As the official custodian of records, Rowley incurred the same duties and responsibilities as a physical custodian of records under the PIA. The PIA requires an applicant to submit a written application to “the custodian])]” § 10-614(a)(1); it does not limit requests only to the physical custodian. Similarly, the definition of a custodian does not differentiate between “physical custodian” and “official custodian.” See SG § 10-611(c). Therefore, under the Act, Rowley’s status as the official custodian of records does not alter his burden to respond to information requests of the individual departments of NBCI.
Nonetheless, Shearin maintains that Rowley did not withhold information because he merely redirected Ireland to more appropriate custodians as required under Section 10-614(a)(3).
See
SG § 10-614(a)(3) (“If the individual to whom the application is submitted is not the custodian of the public record ... the individual shall give the applicant ... if known: [1] the name of the custodian; and [2] the location or possible
location of the
The legislative intent of the PIA only bolsters our rationale. Like other statutes, the PIA involves a tradeoff in which state and local agencies incur additional expense for the benefit of a private right of access to government records. The “broad remedial purpose” of the Act places a larger burden on state agencies to organize and provide access to information at the request of any individual desirous of such records. The PIA, itself, alludes to this remedial nature when it states: “To carry out the right [of access to government records] ... this subtitle shall be construed in favor of permitting inspection of a public record, with the least cost and least delay to the person or governmental unit that requests inspection.” SG § 10-612(b). If we were to adopt Shearin’s logic, a state agency could unduly prolong an applicant’s request by continually rerouting the requesting party through each level of bureaucracy. This would not only multiply the cost and delay of the requesting party, but it would also contradict the spirit of disclosure underlying the overall statutory scheme.
See, e.g., Hammen,
We do caution, however, that this burden does not obligate the custodian of records to gather the requested documents so that they will be available for inspection at a centralized location, especially if doing so would “interfere! ] with official business.” Cfi SG § 10—613(b) (additional rules necessary to “protect public records and to prevent unnecessary interference with official business”). Rather, the PIA directs each official custodian to “adopt reasonable rules or regulations that ... govern timely production and inspection of a public record.” Accordingly, the Secretary of the Department of Public Safety and Correctional Services has issued the following guidelines:
[ ]Time of Inspection. A custodian shall make a public record available for inspection or copying during the agency’s normal working day.
[ ]Place of Inspection. A custodian shall require that the public record be inspected or copied at the location where the public record is maintained, unless the custodian determines that anotherlocation would better serve the needs of the individual inspecting or copying the public record or of the Department.
Md.Code Regs. 12.11.02.06(B)-(C) (2010) (emphasis added). Here, Rowley would have complied with the PIA if he had timely directed his subordinate departments to produce the requested records for inspection rather than directing Ireland to resubmit his request to those entities. Understanding that Ireland was incarcerated, Rowley was also at liberty to mail copies of the requested records at Ireland’s expense. See Md.Code Regs. 12.11.02.06(E)(3)(e) (2010) (“If a copy ... of a public record is mailed or delivered to the applicant, [the official custodian shall charge] for the actual cost of postage or delivery[.]”). 8
CONCLUSION
We hold that Rowley improperly denied Ireland’s PIA request for documents by directing Ireland to other departments within NBCI. In doing so, he violated the PIA’s overarching policy of providing access with the least cost and delay to the requesting party. Thus, we remand the case to the Circuit Court to determine, by clear and convincing evidence, whether Rowley “knowingly and willfully failed to disclose a public record that [Ireland] was entitled to inspect” and, if so, to determine the amount of Ireland’s damages, if any. 9 See SG § 10-623(d).
Notes
. Bobby Shearin, the named defendant/appellee in this case, succeeded Rowley as warden of the North Branch Correctional Institute on March 11, 2009.
. Each State correctional facility must establish an "Inmate Welfare Fund” that "may be used only for goods and services that benefit the general inmate population^]” Md.Code (1999, 2008 Repl.Vol.), § 10-502 of the Correctional Services ("CS”) Article. Each fund consists of "profits derived from the sale of goods through the commissary operation and telephone and vending machine commissions” as well as "money received from other sources.” CS § 10-503.
. In his motion to compel disclosure of public records, Ireland actually requested, inter alia, that the Circuit Court award punitive damages in the amount of $1,000 for each PIA violation pursuant to SG Section 10-623(e)(1). That subsection, however, does not provide for monetary damages. Rather, it directs a court to notify the custodian’s appointing authority if the court finds that the custodian acted arbitrarily or capriciously in withholding the public record. The appointing authority may then take any appropriate disciplinary action pursuant to Md.Code (1984, 2009 Repl.Vol.), Section 10-623(e)(2) of the State Government (“SG”) Article. We believe that Ireland intended to invoke SG Section 10-623(d)(l), which assigns actual damages to a complainant “if the court finds by clear and convincing evidence that any defendant knowingly and willfully failed to disclose ... a public record that the complainant was entitled to inspect[.]” SG § 10—623(d)(1).
. SG Section 10-627 provides in relevant part: “(a) Prohibited Acts.—A person may not: (1) willfully or knowingly violate any provision of [the PIA] ... (b) Criminal Penalties.—A person who violates any provision of this section is guilty of a misdemeanor and on conviction is subject to a fine not exceeding $1,000.”
. Naturally, the appropriateness of damages depends upon whether Rowley’s response was an improper denial of Ireland’s PIA request. Thus, the matter is not moot.
See Clark v. O’Malley,
. The term "public record” means "the original or any copy of any documentary material that ... is made by a unit or instrumentality of the State government or of a political subdivision or received by the unit or instrumentality in connection with the transaction of public business!.]” SG § 10-611(g). Here, Shearin does not contest that the documents requested by Ireland were indeed public records. Rather, the thrust of Shearin’s argument is whether Rowley's response constituted an improper denial under the PIA.
. See also Maryland Office of the Attorney General, Public Information Manual, Appendix F, 3(A) (revised 2008) available at http://www.oag. state.md.us/Opengov/pia.htm (''[I]f you know that another agency has the records, tell the requester; if feasible, you may offer to forward the request to that agency.”).
. Such responses have been held to be compliant by other states with similar public access statutes. For instance, Washington’s appellate court approved a correctional facility’s decision to mail the requested records to an inmate, at a charge payable in advance, rather than permit the inmate to personally inspect the records at no cost.
See Sappenfield v. Dep’t of Corrections,
. Ireland, in his brief, asserts that some documents are still being improperly withheld from him. Nothing in this decision prevents Shearin from raising any defenses to this assertion that are permitted by the PIA, such as the defense that the burden of producing those
documents is so onerous as to cause a substantial injury to the public interest.
See
SG § 10-619 (permitting the custodian to temporarily deny the request if he or she believes that inspection would cause substantial injury to the public interest). Federal courts, interpreting the federal Freedom of Information Act (“FOIA''), a law with a purpose “virtually identical” to the PIA,
see Police Patrol Sec. Sys. v. Prince George’s County,
