In re Online Travel Company (OTC)
MEMORANDUM OPINION AND ORDER
Before the Court is the Motion to Compel Arbitration (doc. 71) filed April 1, 2013 by Defendants Travelocity.com LP and Sabre Holdings Corporation
I.
BACKGROUND
This consolidated proceeding concerns allegations of price fixing against certain online travel companies and hotel companies. Plaintiffs claim that these companies conspired to set hotel room resale prices and that online travel websites agreed not to resell hotel rooms below this fixed price. The central agreement of the alleged conspiracy contained most favored nation restrictions prohibiting hotels from offering
While disputing Plaintiffs’ claims, Travelocity also argues that Plaintiffs who booked hotel rooms via Travelocity’s website may not bring their claims in federal court due to Travelocity’s User Agreement (“User Agreement”). According to Travelocity, every user completing transactions on Travelocity’s website as of February 4, 2010 agreed to the User Agreement, which contains a clause requiring arbitration for “[a]ny Claim where the total amount in controversy is less than U.S. $10,000.” Travelocity Mot. Compel 3; see also Travelocity App. 13, 23, 33.
Travelocity filed the instant motion seeking to compel arbitration pursuant to the terms of the User Agreement on April 1, 2013. In response, Plaintiffs filed a Motion to Stay Arbitration pending the Supreme Court decision in American Express Co. v. Italian Colors Restaurant, Case No. 12-133 (the “Amex case”). That motion also requested that the Court allow discovery regarding arbitration and requested that the Court extend the briefing schedule on Travelocity’s Motion to Compel Arbitration. This Court denied Plaintiffs’ requests on April 21, 2013. Mem. Op. Apr. 24, 2013. Defendants’ Motion to Compel Arbitration is now ripe for disposition.
II.
LEGAL STANDARD
The Fifth Circuit follows a two-step procedure in determining whether to compel arbitration. Webb v. Investacorp, Inc.,
III.
ANALYSIS
A. Choice of Law
As the User Agreement itself provides, its terms are governed by Texas law. Tra
B. Is the Dispute Governed by a Valid Arbitration Agreement ?
1. Is there a valid agreement to arbitrate?
Plaintiffs contend that Traveloeity has not shown that there is a valid arbitration agreement, based on their argument that Traveloeity has not shown that they assented to the agreement. Plaintiffs also argue that even if they did assent to the User Agreement, it is an unenforceable and illusory “browsewrap” agreement. The Court will address each issue in turn.
i Did Plaintiffs assent to the User Agreement?
Under Texas law, a valid contract requires an offer, acceptance, mutual assent, execution and delivery of the contract with the intent that it be mutual and binding, and consideration. Buxani v. Nussbaum,
Plaintiffs assert that their contracts with Traveloeity are not valid because “Traveloeity has not submitted any transaction-specific evidence showing that any Plaintiff assented” to the User Agreement. Pis.’ Opp’n 5. The Court, however, agrees with Traveloeity that, to the extent Plaintiffs’ transactions occurred on or after February 4, 2010, Plaintiffs and all Travelocity users did assent to Travelocity’s User Agreement by clicking on a button that said “Agree and Complete Reservation.” See Traveloeity Reply Supp. Mot. Compel (“Traveloeity Reply”) at 2; Traveloeity App. 6 (Ex. A). This button was located directly above a notice explaining that, by clicking the button, the user agrees to the policies set forth in the User Agreement, which was accessible via hyperlink. See Traveloeity Reply 2; Traveloeity App. 6 (Ex. A).
Traveloeity has submitted three similar versions of their User Agreement that have been in force at different times. The first version was in force from February 4, 2010 through April 15, 2010. See Travelocity App. 8 (Ex. B). The second version was in force from April 16, 2010 through March 31, 2010. See id. at 18 (Ex. C). The current version has been in force since February 1, 2011. See id. at 28 (Ex. D). All three versions contain the same arbitration provision and class action waiver provision. Traveloeity App. 4 (Trejo Decl. 114). Thus, any Plaintiffs who made bookings on Travelocity’s website from February 4, 2010 through the present were required to assent to the User Agreement containing the arbitration clause in order to complete each transaction. Id. at ¶ 13. In the Consolidated Amended Complaint, Plaintiffs Kathleen Brown and Rosemarie Rich both assert claims against Traveloeity arising after the User Agreement entered into force on February 4, 2010. See Con-sol. Am. Compl. ¶¶ 17, 28. These plaintiffs, and any other plaintiff whose claims against Traveloeity originated after that date, assented to the User Agreement by completing the online transactions. Plaintiffs have produced no evidence to the contrary. As such, Traveloeity has provided sufficient evidence that Plaintiffs manifested assent to the User Agreement, in-
ii Is the User Agreement unenforceable “browsewrap”?
The Court rejects Plaintiffs’ argument that the User Agreement is an unenforceable “browsewrap” agreement, and finds that the agreement is instead a “clickwrap” agreement, valid and enforceable under Texas law. See, e.g., Recursion Software Inc. v. Interactive Intelligence, Inc.,
In the case at bar, it was impossible to complete a transaction on the Travelocity website in the absence of affirmative assent to the User Agreement. See Travelocity App. 3-4 (Trejo Decl. ¶ 13). It is not, as Plaintiffs argue, necessary for the User Agreement to have a “scroll through” feature; the central issue is whether or not the users were “conspicuously presented with the agreement prior to entering into a contract.” See RealPage, Inc. v. EPS, Inc.,
Hi. Is the User Agreement illusory?
Plaintiffs also argue that since Travelocity could at any time unilaterally modify the User Agreement and substantially change or revoke the arbitration clause, that clause, including its class action waiver, is illusory and unenforceable. Pis.’ Opp’n 5. The Court disagrees. While it is true that “an arbitration clause is illusory if one party can avoid its promise to arbitrate by amending the provision or terminating it altogether,” Carey v. 21 Hour Fitness,
Plaintiffs further argue that the modification clause is illusory since it does not provide a notice window and is not accompanied by a savings clause. Pis.’ Opp’n 8. However, the case they cite in their brief on this point, In re Halliburton, is distinguishable from the case at bar because in that case the parties had a continuing employment relationship, and the dispute arose after the employer had modified the contract. See
2. Scope of the Agreement
Having found a valid agreement to arbitrate, the next step is to ascertain whether the dispute in question falls within the scope of the agreement. Webb,
C. Federal Policy
The Federal Arbitration Act (“FAA”) states that arbitration agreements “shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2 (2006). In AT & T Mobility LLC v. Concepcion, the Supreme Court held that the FAA preempts state law in determining whether a class arbitration waiver in consumer contracts is enforceable. — U.S. -,
Claims may be litigated in the arbitral forum “so long as the prospective litigant effectively may vindicate [his or her] statutory cause of action.” Mitsubishi Motors Corp. v. Soler Chrysler-Plymouth, Inc.,
arbitration clause are arbitrable pursuant to the Federal Arbitration Act.”). As the Supreme Court also expressed in Green Tree Financial Corp.-Alabama v. Randolph, “even claims arising under a statute designed to further important social policies may be arbitrated because ‘so long as the prospective litigant effectively may vindicate [his or her] statutory cause of action in the arbitral forum,’ the statute serves its functions.”
Plaintiffs contend that the arbitration clause and its class waiver provision should not be enforced because such enforcement would be at odds with the purposes of the federal antitrust policy. Pis.’ Opp’n 8. They argue that their inability to proceed as a class would prevent them from effectively vindicating their statutory rights. Id. at 9. To support their argument, Plaintiffs point to Green Tree, where the Supreme Court recognized that “the existence of large arbitration costs could preclude a litigant ... from effectively vindicating her federal statutory rights in the arbitral forum.”
As an initial matter, the class action waiver contained in the arbitration provision is enforceable. See Carter v. Countrywide Credit Indus., Inc.,
Plaintiffs’ main argument rests on the claim that it would not be economically rational for them to arbitrate their antitrust claims individually because no individual plaintiff or class member could prosecute an antitrust action against Travelocity given the high expert witness and other non-recoverable costs that would be involved. See Pis.’ Opp’n 13-14. The Court in Green Tree, however, considered only the “payment of filing fees, arbitrators’ costs, and other arbitration expenses” in determining whether costs were prohibitive. See
The other cases cited by Plaintiffs mention only the costs of arbitration itself, not the expenses of advocating a case. See Morrison v. Circuit City Stores, Inc.,
D. “Non-Financial” Barriers
Furthermore, the' Court rejects Plaintiffs’ argument that the User Agreement “contains a number of inherently unfair provisions that also undermine [their] ability to effectively vindicate their federal statutory rights in the chosen arbitral forum.” See Pis.’ Opp’n 15. In Plaintiffs’ view, the provision in the arbitration agreement requiring arbitration in Tar-rant County, Texas, where Travelocity maintains its headquarters, and the clause prohibiting in-person arbitration without Travelocity’s permission are unfair and prevent effective vindication of their rights. Id. at 15-16.
It is settled law that a forum selection clause is “prima facie valid and should be enforced unless enforcement is shown by the resisting party to be ‘unreasonable’ under the circumstances.” M/S Bremen v. Zapata Off-Shore Co.,
Plaintiffs have failed to demonstrate that the chosen forum, Tarrant County, would be unreasonable. In Armstrong v. Associates International Holding Corp., the Fifth Circuit stated that “generalized attacks on arbitration are out of step with the federal policy favoring arbitration.”
Finally, the Court rejects the argument that arbitration should be denied on the grounds that doing so would “create an inefficient dual-track process.” See Pis.’ Opp’n 16. Although there are no cases from the Fifth Circuit on this point, the Fourth Circuit held in a similar case that it “d[id] not believe that the plaintiffs’ inability under the terms of the arbitration clauses to sue both remaining defendants in a single proceeding affects their ability to prove a price-fixing conspiracy.” In re Cotton Yarn Antitrust Litig.,
The Court recognizes that it is possible that classwide arbitration would be less efficient than proceeding individually, at least for the Plaintiffs. The efficiency argument was addressed by the Supreme Court in AT & T Mobility LLC v. Concepcion, and that court’s rationale is instructive here. The Concepcion Court noted the “fundamental” differences between individual and classwide arbitration, particularly the “additional and different procedures and ... higher stakes,” the difficulty of maintaining confidentiality, and the potential lack of expertise of arbitrators on “often-dominant procedural aspects of certification, such as the protection of absent parties.” Concepcion,
E. Motion to Strike
Travelocity has moved to strike claims by absent class members from the consolidated amended complaint, arguing that these claims must be arbitrated pursuant to the User Agreement. Travelocity Mot. Compel 11-12. According to Rule 23, “the court may issue orders that: ... (D) require that the pleadings be amended to eliminate allegations about representation of absent persons and that the action proceed accordingly.” Fed.R.Civ.P. 23(d)(1)(D). Under Rule 12(f), “the court may strike from a pleading an insufficient defense or any redundant, immaterial, impertinent, or scandalous matter.” Fed. R.Civ.P. 12(f).
Travelocity does not attempt to dismiss these claims, and it argues that because no class has been certified, claims of absent class members are not part of the litigation. See Travelocity Reply 9-10. Dismissal of putative class 'members’ claims would be premature. Kay v. Wells Fargo & Co. N.A., C 07-01351 WHA,
IV.
CONCLUSION
For the reasons set forth in this order, the Court GRANTS Travelocity’s Motion to Compel Arbitration. To the extent any of the Plaintiffs’ claims are based on their
SO ORDERED.
Notes
. Travelocity.com LP is owned by Sabre Holdings Corporation. Consol. Am. Compl. ¶ 39.
. As discussed by Travelocity, Travelocity has used three different versions of the User Agreement since February 4, 2010, all with the same provisions regarding arbitration. See Section ll(B)(l)(i), infra.
. Plaintiffs cite only one case in the relevant section of their brief, Cole v. Burns,
. The Supreme Court was discussing the California Supreme Court’s decision in Discover Bank v. Superior Court, which held that class action waivers in consumer arbitration agreements are unconscionable if: (1) the contract is an adhesion contract; (2) disputes between the parties will likely involve only small amounts of damages; and (3) “it is alleged that the party with the superior bargaining power has carried out a scheme to deliberately cheat large numbers of consumers out of individually small sums of money ....” Concepcion,