OPINION
¶ 1 DеfendanVappellant American Mortgage Securities (AMS) appeals from the trial court’s order denying AMS’s motion to set aside a default judgment entered against it pursuant to Rules 54(b) and 55(b)(2), Ariz. R. Civ. P., 16 A.R.S. The judgment awarded $900,000 in compensatory and punitive damages to plaintiffs/appellees David and Elizabeth Hilgeman on their complaint.
¶ 2 Because the trial court did not clearly abuse its discretion in finding that AMS had been properly served with process, we affirm that aspect of the court’s order which declined to sеt aside the judgment as void under Rule 60(c)(4), Ariz. R. Civ. P. We also affirm the trial court’s denial of relief under Rule 60(c)(6), Ariz. R. Civ. P., insofar as AMS’s liability, the compensatory damage award against it, and the Hilgemans’ entitlement to punitive damages are concerned. But because of the unique constitutional safeguards relating to punitive damage awards and because the record is insufficient for us to evaluate or uphold that award, we vacate that aspect of the trial court’s order and remand for a reported еvidentiary hearing on the amount of punitive damages to be assessed against AMS.
BACKGROUND
¶3 The Hilgemans alleged in their complaint, and the trial court found in its judgment, the following facts. In September 1996, the Hilgemans purchased a home in Pinal County and secured it with a mortgage from AMS, a Florida corporation. Shortly thereafter, but before the first payment was due, AMS assigned, transferred, or sold the mortgage to Flagstar Bank, F.S.B. Claiming they did not receive notice of the transfer, the Hilgemans sent their first mortgage payment to AMS rather than Flаgstar. AMS negotiated the check and did not notify or forward that payment to Flagstar.
¶4 In November 1997, the Hilgemans sued Flagstar and AMS, alleging various tort theories and violations of 12 U.S.C. § 2605. The Hilgemans sought unspecified compensatory and punitive damages allegedly resulting from AMS’s failure to send their first mortgage payment to Flagstar and from AMS’s acceptance of that payment and failure to credit their account. According to an affidavit of service in the record, a deputy sheriff in Florida served “Larry Bachе, President” of AMS at its office in Florida on November 25. When AMS failed to answer *218 the complaint or otherwise timely appear in the action, the Hilgemans applied for entry of default against it on January 28, 1998, pursuant to Rule 55(a), Ariz. R. Civ. P. The application stated that a copy of it was mailed that same date to “Larry Bache, President” at two different addresses for AMS in Florida, including the address where he had been served. The trial court entered default against AMS on January 28.
¶5 Several weeks later, the Hilgemans rеquested a hearing for purposes of obtaining a default judgment. Following an unreported evidentiary hearing on March 16, 1998, at which only Mr. Hilgeman testified, the trial court entered a default judgment against AMS. The judgment stated, inter alia, that AMS had breached fiduciary duties and an implied covenant of good faith and fair dealing; “[a]s a direct and proximate result of the breaches of [those] ... dut[ies] ... [the Hilgemans] have suffered or incurred damages for emotional distress, humiliation, invasion of privacy, damage to their credit record and reputation, defamation, severe stress resulting in physical injury, medical bills and other damages”; and AMS’s “conduct was outwardly aggravated, outrageous, malicious, and/or fraudulent, and committed with an ‘evil mind’, entitling [the Hilgemans] to recover punitive damages.” The trial court awarded the Hilgemans $180,-000 in compensatory damages, $720,000 in punitive damages, and approximately $4,000 in attorney’s fees and costs.
¶ 6 In June 1998, after its Florida statutory agent had been served with Flagstar’s cross-claim, AMS moved to set asidе the default judgment pursuant to Rule 60(c)(4) and (6), primarily contending the judgment was void for lack of proper service. The trial court denied AMS’s motion. After this court stayed AMS’s appeal from that ruling and revested jurisdiction to allow the trial court to rule on unresolved issues it had raised relating to the punitive damage award, and after the parties submitted supplemental memoranda on those issues, the trial court denied AMS’s renewed request to set aside that award. We have jurisdiction under A.R.S. § 12-2101(0).
See Rosen v. Bd. of Med. Exam’rs,
DISCUSSION
¶ 7 AMS contends it was entitled to rеlief under. Rule 60(c)(4) because the default judgment was void due to improper service; equity required the trial court to set aside the judgment under Rule 60(c)(6); and the punitive damage award was unconstitutional and excessive. Although “it is a highly desirable legal objective that cases be decided on their merits,” we review the trial court’s refusal to set aside a default judgment only for “a clear abuse of discretion.”
Hirsch v. Nat’l Van Lines, Inc.,
I. Propriety of Service
¶ 8 In denying AMS’s motion to set aside the default judgment under Rule 60(c)(4), the trial court found that “the evidence supported] that service was properly made on an agent of the company known as Larry Bache, and that AMS hаs failed to overcome the Affidavit of Service filed herein.” AMS challenges that ruling. If a defendant is not properly served with process, any resulting judgment is void and must be vacated upon request.
Marquez v. Rapid Harvest Co.,
¶ 9 AMS contends the Hilgemans failed to comply with Arizona’s service requirements in the following respects: (1) they did not serve the person “rеgistered with the Florida Department of Corporations as the [statutory] agent to receive service of process for AMS,” J.R. Stirling, who also was AMS’s president; (2) Bache, “even if he was served,” was “not an officer, ... a managing or general agent ... an agent authorized by appointment or by law to receive service of process,” or “an employee of AMS,” but rather “was an independent contractor” who “never represented himself to be an officer of AMS and did not represent himself аs such” to the process server; and (3) Bache “does not recall being served with this lawsuit” and, had he been served, he “would have remembered it and would have handed it to J.R. Stirling.”
¶ 10 In support of those contentions, AMS relies primarily on Bache’s deposition and on Stirling’s affidavit and deposition testimony that Bache was not an officer of AMS. But, contrary to AMS’s repeated assertions, the evidence relating to this issue is far from “undisputed.” Rather, “[v]iewing the facts in the strongest light possible in favor of supporting the trial court’s dеcision,”
Daou v. Harris,
¶ 11 First, the affidavit of service clearly states that the Florida deputy sheriff served “Larry Bache, President” at AMS’s office. Second, that process server testified in deposition that, according to his records, he previously had served Bache as an officer of the company. Third, a letter that AMS purportedly had sent to the Hilgemans in September 1996, advising them of the change in mortgage holder, identified “Larry Baсhe[,] Vice-President” as the sender. Fourth, AMS’s motion to set aside the default judgment and Stirling’s affidavit specifically referred to Bache as “an employee” of AMS, contrary to its current position. Finally, an AMS employee testified in deposition that Bache worked full-time for AMS and occasionally signed cheeks for the company.
¶ 12 Thus, substantial evidence established that AMS had identified Bache as an officer or employee of the company even if, as AMS urges, he did not officially have that status. At a minimum, the record reflects that Bache was, at least ostensibly, an officer or employee of AMS and, as such, “authorized ... by law to receive service of process.” Ariz. R. Civ. P. 4.1(k).
See Koven v. Saberdyne Sys.,
Inc.,
¶ 13 As noted above, the record also reflects that a copy of the Hilgemans’ application for entry of default was mailed on January 28, 1998, to “Larry Bache, President” at two different addresses for AMS, pursuant to the requirements of Rule 55(a)(l)(i), Ariz. R. Civ. P. Similarly, a copy of the Hilgemans’ application for default judgment was sent to AMS. AMS does not contend that it never received the notices or that the addresses to which they were sent were incorrect. The Hilgemans’ apрarent compliance with the requirements of Rule 55 “virtually eliminates any claim of lack of notice as a basis for setting aside [the] default.”
General Elec. I,
¶ 14 “Service of process can be impeached only by clear and convincing evidence.”
General Elec. Capital Corp. v. Osterkamp (General Elec. II),
II. Claim for Relief Under Rule 60(c)(6)
¶ 15 AMS next contends the trial court should have set aside the judgment “for any other reason justifying relief from the operation of the judgment” under Rule 60(c)(6). “In order to obtain relief under 60(c)(6), the movant must show 1) extraordinary circumstances of hardship or injustice justifying relief and 2) a reason fоr setting aside the judgment other than one of the reasons set forth in the preceding five clauses of rule 60(c).”
Davis v. Davis,
¶ 16 Despite apparently having received the Hilgemans’ applications for entry of default and for default judgment,
see
¶ 13, AMS alleged that it first learned of the default judgment approximately six weeks after its entry, when Stirling was served with Flagstar’s cross-claim. AMS then instructed its counsel to move to vacate the judgment, which he did approximately four weeks later. Although the moving party is “required to show good reason for his failure to take appropriate action sooner” and should offer “some explanation of the delay in seeking relief,” “wherе no intervening rights have attached in reliance upon the judgment, any doubt should be resolved in favor of securing a trial upon the merits.”
Marquez,
¶ 17 The trial court here did not expressly address the issue but implicitly found that AMS had acted promptly or within a reasonable time in moving to set aside the default judgment. Similarly, we cannot say as a matter of law that AMS failed to do so even though its explanation for the delay was minimal.
See Staefa Control-System, Inc. v. St. Paul Fire & Marine Ins. Co.,
¶ 18 In denying relief from the default judgment, the trial court ruled that AMS had offered “insufficient proof of the elements of excusable neglect and meritorious defense” and “no evidence that the [punitive] award ... [was] excessive.” Because the punitive *221 damage award raises fundamental constitutional issues and unique concerns that differentiate it from the compensatory damage award, we address them separately.
A. Compensatory damage award
¶ 19 AMS contends the trial court should have exercised its “equitable powers” to set aside the default judgment in toto because (1) it was “grossly excessive and disproportionate to the alleged wrongdoing”; (2) thеre were “serious questions as to whether or not the Hilgemans properly served AMS”; (3) AMS moved to set the judgment aside as soon as it learned of it; and (4) “the Hilgemans themselves caused or contributed to their losses by not complying with AMS’[s] instruction in September 1996 to make all mortgage payments to Flagstar.” We reject those assertions for several reasons.
¶ 20 First, AMS’s challenge to the damage awards as excessive, apart from any constitutional concerns, is “in actuality ... [a] defense[] to the amount of damages awarded by the trial court,”
Hirsch,
¶ 21 Finally, the only evidence AMS offered below related to the alleged impropriety of service. AMS offered no evidence to show that it was entitled to relief on any other ground, that its failure to timely answer was due to excusable neglect, or that it had a meritоrious defense to the compensatory damage award. Athough excusable neglect is not a prerequisite for obtaining relief from a judgment under Rule 60(c)(6), a court may consider that factor in determining whether to grant such relief under that rule.
See Webb,
B. Punitive damage award
¶ 22 We reach a different conclusion, however, as to the $720,000 punitive damage award in this ease. Punitive damages are those damages “awarded in excess of full compensation to the victim in order to punish the wrongdoer and to deter others from emulating his conduct.”
Linthicum v. Nationwide Life Ins. Co.,
¶ 23 Considering the nature of evidence and the higher burden of proof
*222
required for punitive damage awards, the making and preservation of a record, which is subject to appellate review, is preferred for cases in which punitive damages are sought, even in a default context.
See Verde Ditch Co. v. James,
¶24 Nonetheless, many of the defects in AMS’s argument relating to the compensatory damage award also plague its challenge to the punitive damage award. For example, AMS presented no evidence, just argument, to show how or why the punitive damage award is unwarranted, excessive, or inequitable. And, as noted above, in the absence of a transcript of the default judgment hearing, we must presume evidence supports the trial court’s judgment.
Baker, Lewis.
In view of those deficiencies, we do not disturb the trial court’s finding that the Hilgemans are entitled to an award of punitive damages.
Cf. In re Gober,
¶25 As it did in the trial court, AMS contends the punitive damage award is unconstitutional, an issue neither raised nor addressed in Hirsch or Verde Ditch. Notwithstanding the foregoing obstacles to AMS’s argument, we cannot uphold the amount of the punitive damage award here absent any record to support it. The Hilge-mans argue that AMS “does not know what the trial court actually considered befоre entering the judgment.” But, unfortunately, neither do we. At the hearing on entry of default judgment, the Hilgemans’ counsel expressly declined a court reporter. Consequently, the only record available to evaluate the damage award is the trial court’s minute entry of the default judgment hearing, at which only Mr. Hilgeman testified. The record thus contains no testimonial or documentary evidence relating to the Hilgemans’ damage claims or to the damages awarded to them. This absence of a record to supрort the punitive damage award is significant, even in a default context, because of the constitutional limitations relating to such awards.
¶26 The Due Process clause of “the [U.S.] Constitution imposes a substantive limit on the size of punitive damages awards.”
Honda Motor Co., Ltd. v. Oberg,
(1) the proportionality of the award to the wrongdoer’s financial position to ensure that the goals of punishment and deterrence are served without financially devas *223 tating the defendant; (2) the reprehensibility of the defendant’s conduct, including the duration of the misconduct, the defendant’s awareness of the risk of harm, and any concealment; and (3) the profitability to the defendant of the wrongful conduct.
Id.; see also Haslip.
¶ 27 The record in this ease neither permits our evaluation of those factors nor reflects that thе trial court considered them. Indeed, when the trial court initially denied AMS’s motion to set aside the default judgment, it expressed “a reasonable uncertainty if [the punitive damage] amount is grossly excessive and unsupportable under both state and federal decisions.” We share those concerns.
¶ 28 That the award was entered in a default context does not eliminate the need for effective appellate review of punitive damages to ensure they comport with constitutional standards.
2
Thаt the trial court apparently awarded damages in amounts the Hilgemans requested and entered the default judgment immediately after the hearing had concluded also reduces our confidence level in the propriety of the punitive damage award’s size.
See Mayhew,
¶ 29 In view of the rigorous scrutiny given to punitive damage claims in a trial context and to punitive damage awards on appeal, it would be incongruous to give them less attention and scrutiny in a default context. Rather, when, as here, the record is inadequate for meaningful evaluation of the constitutionality of a punitive damage award, the award should bе set aside.
See Watkins v. Lundell,
¶30 In sum, we find exceptional circumstances exist to justify setting aside the punitivе damage award under Rule 60(c)(6).
See Webb.
The trial court’s findings that “AMS failed to show any evidence of excusable neglect and/or a meritorious defense to support its Motion to Set Aside the punitive aspect of the Judgment” and that “no evidence [exists] that the award of $720,000.00 is excessive” do not alter our conclusion. Excusable neglect is specifically covered by Rule 60(e)(1) and not absolutely required for relief under Rule 60(c)(6).
See Cockerham v. Zikratch,
¶ 31 “In ruling on a Rule 60(c) motion, the exercise of the court’s discretion must be
*224
supported by facts or sound legal policy.”
Ulibarri v. Gerstenberger,
DISPOSITION
¶ 32 We vacate that portion of the trial court’s order in which it refused to set aside the punitive damage award in the default judgment, and we remand for a contested evidentiary hearing, on the record, on the amount of punitive damages that the Hilgemans should be awarded.
See Mayhew,
Notes
. We assume that the trial court based the punitive damage award on the Hilgemans’ common law tort claims rather than on AMS’s alleged violations of 12 U.S.C. § 2605, which only imposes liability for "actual damages to the borrower as a result of [a mortgagee's] failure” to comply with statutory requirements. 12 U.S.C. § 2605(f)(1)(A).
See Katz v. Dime Sav. Bank, F.S.B.,
. Although a party may waive constitutional issues by failing to raise them in the trial court,
see Hawkins v. Allstate Ins. Co.,
