Hartman v. Meridian Financial Services, Inc.Hartman v. Meridian Financial Services, Inc.
OPINION AND ORDER
Thеse are civil actions for monetary relief that have been consolidated as case no. 01-C-0060-C. Plaintiffs contend that defendant Meridian Financial Services, Inc. undertook deceptive debt collection practices in connection with its attempt to collect money allegedly owed by plaintiffs for condominium timeshare interests. With the exception of Michael Pipp and Kristine Pipp, plaintiffs have asserted causes of action under the Fair Debt Collection Practices Act,
Presently before the court are plaintiffs’ and defendant’s cross-motions for summary judgment. Because I find that defendant violated the Fair Debt Collection Practices Act and Wisconsin Consumer Act, plaintiffs’ motion for summary judgment will be granted and defendant’s motion for summary judgment will be denied. Under the FDCPA, plaintiffs are entitled to a jury determination as to statutory damages. Trial on damages will go forward on April 29, 2002. After the amount of statutory damages under each act has
From the proposed findings of fact and the record, I find the following material facts to be undisputed.
UNDISPUTED FACTS
A. Background
On July 15, 1999, Interval Resort and Financial Services, Inc. acquired defendant Meridian Financial Services, Inc. Before the acquisition, C. Wayne Kinser had owned both defendant and Peppertree Resorts, Ltd. Since the acquisition and at all times relevant to this lawsuit, defendant and Peppertree Resorts, Ltd. have had no common ownership, officers or employees. Peppertree Resorts, Ltd. is the parent company of Peppertree Resort Villas, Inc. (In their briefs and proposed findings of fact, plaintiffs and defendant often refer to “Peppertree” generally, making it unclear exactly which Peppertree entity they are discussing. For the purpose of deciding the pending motions, when plaintiffs or defendant refer to “Peppertree,” I have construed the reference to mean the Pep-pertree companies collectively.)
Defendant identified itself as, “Meridian Financial Services, Inc.,” a collection agency, on its North Carolina collection agency license renewal application for the period of July 1, 2001 to June 30, 2002. Under “trade name” within the application, defendant listed only itself; it did not list “Pep-pertree Resorts Ltd. Credit and Collection Department” as a name under which it collects debts.
Since 1989, defendant has regularly attempted to collect debts that are allegedly due another party and has engaged in no other business. As of January 2000, approximately 45% of defendant’s business was made up of collections on behalf of Peppertree accounts; the remainder was devoted to collections on other accounts.
B. Plaintiffs’ Contracts with Pepper-tree Resort Villas, Inc.
Peppertree Resort Villas, Inc. sold each plaintiff a condominium timeshare interest at the “Peppertree at Tamarack” resort in Wisconsin Dells, Wisconsin. Peppertree Resorts Villas, Inc. sells timeshare interests regularly and deals in real property, services, money and credit. Each plaintiff purchased his or her timeshare interest (1) for personal, family or household purposes and not for business or commercial purposes; (2) under a land contract from Pep-pertree Resort Villas, Inc.; (3) in a single transaction, except for plaintiff Sennholz who purchased two timeshare interests in two transactions; and (4) by making a down payment and agreeing to make monthly payments on the contract.
The debt collection at issue arose from loan and maintenance fee debts on plaintiffs’ timeshare interests. Plaintiffs’ creditor is Peppertree Resort Villas, Inc. Defendant was not a party to any of the timeshare transactions, had no ownership in the alleged debts and never acquired the debts on its own or by assignment. A dispute arose between each plaintiff and Peppertree Resort Villas, Inc. and, as a result, plaintiffs retained legal counsel and stopped making payments.
Plaintiffs entered into one of two versions of the timeshare contracts. The two versions define “default” using slightly different language. The contracts issued to the Reanys, the Yangs, Jones and Senn-holz use the following language:
13. DEFAULT: Buyer shall be in default under this Contract if he fails to pay on time, keep any promise, or fulfill any agreement or obligation contained herein or in any of the documents orinstruments referenced herein. In the event of a default in the payment of any principal or interest which continues for a period of more than fifteen (15) days following the specified due date, or in the event of a default in the performance of any other obligation under this Contract, either of which continues for a period of thirty (30) days following the Seller’s written notice thereof, then the entire outstanding balance under this Contract shall become immediately due and payable in full, at Seller’s option.
The contracts issued to the Gumses, the Hartmans, the Pipps and Millard contain the following definition of default:
7. DEFAULT: BUYER agrees that time is of the essence and in the event of a default in the payment of any principal or interest which continues for a period of more than 15 days fоllowing the specified due date or in the event of a default in performance of any other obligation of BUYER either of which continues for a period of 30 days following written notice thereof by SELLER (delivered personally or mailed by certified mail), then the entire outstanding balance under this contract shall become immediately due and payable in full, at SELLER’S option.
Defendant collected unpaid debts on behalf of Peppertree Resort Villas, Inc. for the timeshare land contract payments and on behalf of Peppertree Homeowners Association for maintenance fees.
C. Defendant’s Contract with Peppertree Resorts, Ltd.
Defendant entered into a contract with Peppertree Resorts, Ltd. in which it was to be Peppertree’s “exclusive agent for the collection of unpaid debts.” The contract provides that “[Peppertree Resorts, Ltd.], and its Affiliates agree to place all their delinquent loans and maintenance fee and club dues with [defendant] for collection” and that “delinquent loans shall mean any loan whose payment is more than 11 days past due; and delinquent maintenance fee or сlub dues accounts shall mean any such account which is more than 60 days past due.”
The debt collection contract provides that:
“[defendant] shall make no express or implied representation to debtors of [Peppertree Resorts, Ltd.] or any Affiliate that [defendant] occupies any relationship to [Peppertree Resorts, Ltd.] or any Affiliate other than that of an independent contractor. Nothing in this Agreement nor the relationship between the parties hereto shall be construed to create a partnership or joint venture .... [Peppertree Resorts, Ltd.] and its Affiliates hereby authorize [defendant] to use [Peppertree Resorts, Ltd.’s] or its Affiliate’s name in all collection activities pursued by [defendant] on accounts placed which are between 11 and 60 days delinquent. In all other circumstances, [defendant] shall use its name and company letterhead in all contacts and transactions with debtors and other persons that may, in any way, be concerned with the Agreement.”
Under the terms of the contract, defendant had “sole and exclusive authority and control over the methods and manner of performance” subjеct to being in “material compliance with all federal, state and local laws and regulations regarding debt collection.”
After July 15, 1999, defendant attempted to collect debt from plaintiffs under its own name, Meridian Financial Services, Inc., and under the name “Peppertree Resorts Ltd. Credit and Collection Department.” If a loan payment was past due by 11 to 60 days, defendant would attempt to collect the debt under the name “Pepper-tree Resorts Ltd. Credit and Collection Department.” After 60 days, defendant
Defendant communicated with Pepper-tree five to ten times daily. Defendant had 24-hour access to Peppertree’s computers, which contained Peppertree’s customer files. These files could be downloaded to defendant’s computers. Defendant’s employees did all past due collection on plaintiffs’ accounts, whether under defendant’s own name or under the name “Peppertree Resorts Ltd. Credit and Collection Department.” All the collection activity done by defendant under the name “Peppertree Resorts Ltd. Credit and Collection Department” was done on defendant’s premises. Defendant ordered and paid for the stationery it used to send collection letters under the name “Peppertree Resorts Ltd. Credit and Collection Department.” Defendant paid for the post office box to which plaintiffs were to remit payment. Defendant attended monthly meetings with Peppertree Resorts, Ltd. and completed monthly, quarterly and annual reports for Peppertree Resorts, Ltd. The name “Peppertree Resorts Ltd. Credit and Collection Department” is not registered as a collection entity or any other type of entity.
D. Debt Collection
1. Under Peppertree and Meridian name
In 2000, defendant sent debt collection letters under the name “Peppertree Resorts Ltd. Credit and Collection Dept” to the Gumses on February 8 (form letter # 100); to the Hartmans on January 30(# 16), February 6(# 2), February 10 (# 100) and April 6 (# 100); to Jones on April 30(# 16), May 6(# 19), May 7(# 2), May 18(# 3) and June 1 (# 100-history log); to Millard on February 16(# 16) and February 24(#2); to the Pipps on January 30(# 16) and February 6 (# 2-history log); to the Reanys on April 30(# 16); to Sennholz on January 30 (# 16-history log), February 6 (# 2-history log), February 17 (# 3-history log) and April 30(# 16); and to the Yangs on January 30(# 16). Plaintiffs did not produce all of these letters; defendant’s history logs show that it sent those letters not produced. (Defendant does not dispute that its history logs show that it sent these letters but it disputes that plaintiffs actually received them.) None of the letters identified defendant by its name, Meridian Financial Services, Inc. Defendant never sent any validation notices to plaintiffs on the debts it attempted to collect from plaintiffs under the name “Peppertree Resorts Ltd. Credit and Collection Department.”
In 2000, defendant sent debt collection letters under its own name, Meridian Financial Services, to the Gumses on February 19 (form letter # 52); to the Hartmans on April 16(# 52); to Jones on March 19(# 50), April 4 (# 52-history log), April 19 (# 52-history log), May 2 (# 181), May 19(# 45), June 18 (# 216-history log), June 20 (# 50-history log), July 4 (# 56-history log), July 14 (# 38-history log), July 20 (# 52-history log), August 13 (# 217-histo-ry log) and August 19 (# 45-history log); and to the Pipps on March 19 (# 50-histo-ry logs), April 4 (# 56-history log), April 19(# 52) and May 2 (# 181). Plaintiffs did not produce all of these letters; defendant’s history logs show that it sent those letters not produced. (Defendant does not dispute that its history logs show that it sent these letters but it disputes that plaintiffs actually received them.)
Although the Pipps retained their April 19 and May 2 letters from defendant, they recall discarding other letters that defendant sent them.
On February 18, 2000, plaintiffs’ counsel faxed a letter to Peppertree Resorts, Ltd.’s counsel, stating that plaintiffs were represented by counsel, that all debts reported to collection agencies should be reported as disputed and that Peppertree should advise its collectors to cease communication with plaintiffs. Defendant produced a copy of this letter at a December 17, 2001 deposition. The letter had two fax date stamps, February 19 and February 25, 2000, across the top of it.
The Hartmans’ debtor history log (kept by defendant) shows a February 5, 2000 entry that states, “MRS SAID THAT SHE IS NOT GOING TO PAY THIS GOING TO ATTY.” A February 12, 2000 entry states, “MRS SAID THAT SHE IS NOT GOING TO PAY — PART OF CLASS ACTION WITH MARY ATTY.” A February 29, 2000 entry states, “HARTMAN, ALLEN W. & KIMBERLY M. C/O FONS LAW OFFICE STOUGHTON WI 53589.” A March 22, 2000 entry states, “HLD-LAWSUIT.” On April 5, 2000, defendant took the Hartman account off hold an placed it as an “active” account. On April 6, 2000, defendant sent a collection letter to the Hartmans under the Pepper-tree name and on April 16, 2000, it sent them a letter under defendant’s name.
The Gumses’ debtor history log shows a February 17, 2000 entry thаt states, “DTR SD THAT THEY HAVE ATY MARY FONS REPRESENTING THE #608-873-1270.” Plaintiffs’ counsel’s telephone number is 608-873-1270. On February 24, 2000, a hold was placed on the Gumses’ account so that no more communications would be made with them. Putting an account on hold prevents any further debt collection letters from being sent to the debtor.
Jones’ debtor history log shows a July 29, 2000 entry states, “DERRICK C/O FONS LAW OFFICE STOUGHTON WI 53589.” On July 29 and August 13, 2000, defendant sent collection letters to Jones.
On or about February 7, 2000, plaintiff Kristine Pipp notified defendant that she and her husband were represented by counsel. The debtor history log states, “MRS SD THY R INVLD IN LAW SUIT AGNST PT LAWYR MARY CATHERINE FONS 608-873-1270.” Defendant’s records indicate that collection letters were sent to the Pipps on March 19, April 4, April 19 and May 2, 2000. Defendant continued to call the Pipps at home after they had been notified that they were represented by counsel.
On January 28, 2000, defendant telephoned the Yangs’ residence and the debt- or history log indicates that “MRS SD ALL CALLS TO ATTORNEY FONS.” Defendant continued to call the Yangs after this notification.
3. Form letter # 56
Form letter # 56, which was sent to the Pipps and Jones, reads as follows:
Your delay in payment caused you to be placed with our agency for collections. Your continued disregard can only cause future collection effort on our part.
Keep in mind that we may be authorized by our client to report your account to a credit reporting agency. If this is so, we will report your account approximately 45 days from date of placement. This allows us to address all disputed accounts in accordance with your 30-day validation notice which was previously sent by our office. We ask that you contact us before this period expires to verify our credit reporting process.
E. Finance Charges
Plaintiffs’ finance charges for all of the loans are as follows: the Hartmans, $7,547.00; the Yangs, $10,064.60; the Gumses, $3,188.16; Millard, $3,894.54; the
OPINION
A. Sufficiency of the Complaints
At the outset, it is necessary to determine whether plaintiffs can pursue their § 1692c claims that defendant continued to communicate with plaintiffs after learning that they were represented by counsel. In their complaints, plaintiffs allege that defendant’s “debt collection communications” violated “at least” five enumerated provisions of the FDCPA, without referring explicitly to § 1692c. In the next separately numbered paragraph, plaintiffs alleged that “defendant’s collection effоrts have resulted in additional violations of the FDCPA.” (Although there are a number of complaints or amended complaints in this consolidated lawsuit, each is nearly identical in this respect.) Plaintiffs attached copies of defendant’s collection letters to their complaints.
Defendant argues in a footnote in its brief that plaintiffs did not plead their § 1692c claim in their complaints and therefore are barred from proceeding on it. In support of its position, defendant points to an order in this case in which the magistrate judge disallowed expenses and costs for discovery on items that fell within alleged violations of § 1692c after finding that plaintiffs had not alleged § 1692c violations in their complaints. See Order entered Jan. 9, 2002, dkt. #99, at 4. In response, plaintiffs argue that the magistrate judge’s order addressed discovery expenses only, not the substantive issue of the adequacy of the pleadings. Moreover, plaintiffs point out, in another order entered less than a week later, the magistrate judge denied defendant’s motion to strike these portions of plaintiffs motion for summary judgment relying on § 1692c pleading deficiencies. See Order еntered Jan. 15, 2002, dkt. # 103, at 2. In the magistrate judge’s second order, he held that “without striking anything, I note that no plaintiff in any case can obtain summary judgment on a claim not raised in their complaint.” Id. The magistrate judge then instructed defendant to “file a written response to plaintiffs motion. If the motion is as deficient as [defendant] claims, then this should not be too onerous a task.” Id. Instead of heeding the magistrate judge’s instruction to brief the § 1692c pleading issue, defendant merely included a footnote citing only the January 9 order and chiding plaintiffs for devoting 13 pages of their brief to this issue. See Dft.’s Resp. to Pits.’ Mot. for Summ.J., dkt. # 109, at 2 n. 2. Because the January 9 order was limited to discovery expenses and the January 15 order denied defendant’s motion to strike on the substantive issue of § 1692c pleading deficiencies, it is clear that the sufficiency of the pleadings has not yet been decided by this court. Therefore, I turn to the issue whether plaintiffs’ complaints were sufficient to encompass the § 1692c violations they argued in their motion for summary judgment.
Under the federal rules, a complaint need make only “a short and plain statement of the claim.”
Because the defendant did not brief the issue as suggested by the magistrate judge, it is impossible to discern defendant’s reasoning behind its assertion that the complaints are deficient with respect to § 1692c violations. Nevertheless, it is important to point out that plaintiffs were not required to provide even a non-exhaustive list of specific FDCPA code violations in order to satisfy the notice pleading requirements under
The Court of Appeals for the Seventh Circuit has held repeatedly that “plaintiffs don’t have to file long complaints, don’t have to plead facts, [and] don’t have to plead lеgal theories.”
Kirksey,
B. Fair Debt Collection Practices Act
Under the Fair Debt Collection Practices Act, debt collectors are prohibited from using “false, deceptive, or misleading ... means in connection with the collection of any debt.”
1. Debt collector
The FDCPA defines “debt collector” as “any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another.”
2. Debt collector exemptions
a. In-house debt collector
Defendant argues that when it attempted to collect debts from plaintiffs under the name “Peppertree Resorts Ltd. Credit and Collection Department,” it was acting as Peppertree’s in-house debt collector, not as a third-party debt collector under the FDCPA. Defendant’s argument is unpersuasive for several reasons. First, the statute exempts
“any officer or employee of the creditor
while, in the name of the creditor, collecting debts for such creditor” from the statutory definition of “debt collector.”
Second, the affiliation exemption,
b. Pre-collection billing services
Defendant argues that its relationship with Peppertree differed dеpending
Because the contracts in Franceschi differ in relevant ways from the contracts in this case, I am unpersuaded that the “pre-collection billing services” provided by defendant are exempt from the FDCPA. For example, in this case (1) the contract between each plaintiff and Peppertree Resort Villas, Inc. does not refer to defendant in any way; (2) plaintiffs’ contracts are with Peppertree Resort Villas, Inc. (the subsidiary) and defendant’s contract is with a different entity, Peppertree Resorts, Ltd. (the parent); and (3) the contract between defendant and Peppertree Resorts, Inc. states that defendant collects on Peppertree’s delinquent accounts only (not current accounts as in Franceschi) and that defendant shall represent its relationship (with Peppertree) to debtors as an “independent contractor.”
c. Debt not in “default”
Under the FDCPA, the term “debt collector” does not include “any person collecting or attempting to collect any debt owed or due or assеrted to be owed or due another to the extent such activity ... concerns a debt which was
not in default at the time it was obtained
by such a person.”
It is undisputed that defendant did not service any of Peppertree’s current accounts; it serviced only those accounts that showed a missing payment. In other words, if a Peppertree debtor paid all of its payments early or on time, then the debtor would never receive correspondence from defendant under its own name or the name “Peppertree Resorts Ltd. Credit and Collection Department.” It is also undisputed that under the terms of plaintiffs’ contracts with Peppertree Resort Villas, Inc., the debtor was in default if he or she failed to make a payment by its due date. Therefore, the threshold issue is whether a late payment is a default under the FDCPA in light of the explicit terms of plaintiffs’ contracts. In other words, the question is whether “default” under the FDCPA means something other than “de
Defеndant argues that although it was attempting to collect late payments (what it terms as “pre-collection billing services”) under the name “Peppertree Resorts Ltd. Credit and Collections Department,” it did not “consider” these late payments as being in default. Both parties acknowledge that the FDCPA does not define default. To fill the ^ap, defendant points to several Federal Trade Commission informal staff letters in support of its position that a late payment does not constitute a default under the FDCPA. For example, defendant cites de Mayo, FTC Informal Staff Letter, May 1, 2000, asserting that it stands for the proposition that a consumer is not in default when he or she misses a payment and cites Goeringer, FTC Informal Staff Letter, September 15, 1995, asserting that the FDCPA does not apply to the collection of debts that are not in default. Notwithstanding the fact that these FTC letters are not binding on this court (or, for that matter, on the FTC itself), these letters in no way enhance defendant’s position. In de Mayo, the FTC stated that:
the [debt-not-in-default] exemption was aimed at entities such as mortgage ser-vicers that obtain debts as soon as the debts are incurred and are primarily in the business of accepting timely pаyments from consumers.... Whether a creditor “considerfs] a debt in default” has no bearing on whether the debt is truly in default.... Nothing in the FDCPA indicates that Congress intended a creditor’s business decisions to determine whether a consumer benefits from the statute’s protections. Thus, a collector cannot avoid the FDCPA’s coverage by having its creditor/client wait until after accounts have been transferred to the collector before labeling the accounts “in default” or charging the accounts off.
de Mayo, at <www.ftc.gov/os/stat-utes/fdcpa/letters/demayo.htm>. In Goer-inger, the facts were essentially the same as in de Mayo. The party serviced the loan when the accounts were timely and before they were overdue. See Goeringer, at <www. ftc.gov/os/statutes/fdepa/letters/goeringer. htm>. In this case, defendant obtained the debts when they were overdue rather than when the contract was entered into or when the accounts were still timely as in de Mayo and Goeringer.
Defendant argues that under Pepper-tree’s contracts with plaintiffs, an account was not in default at 11 days old (when defendant took over the debt) and, moreover, that according to defendant’s president, Gregory Shepard, defendant does not “consider” an account to be in default until a payment has been missed, notice has been sent giving debtor 30 days to cure and debtor fails to cure. Unfortunately for defendant, plaintiffs’ contracts do not coincide with its beliefs. To the contrary, plaintiffs’ contracts provides that a buyer is in default “if he fails to pay on time” and “time is of the essence and in the event of a default in payment of any principal or interest which continues for a period of more than 15 days,” seller may begin the necessary steps to effectuate the acceleration clause. It is true that defendant’s contract with Peppertree Resorts Ltd. states that “[f]or purposes of this agreement, delinquent loans shall mean any loan whose payment is 11 days past due” but that language does not affect the terms of plaintiffs’ contracts. In any event, as the FTC advised in de Mayo, the fact that a creditor or third-party debt collector “considers” a debt to be in default has no bearing on whether the debt is truly in default.
Defendant also argues that this court should use the definition of default that the court used in
Skerry,
Defendant argues that the “parties” did not intend that the account would be in default the moment a payment was missed. Even ignoring the fact that a court does not look beyond the terms of an unambiguous contract,
Hickey v. A.E. Staley Mfg.,
In the event of a default in payment of any principal or interest which continues for a period of more than fifteen (15) days following the specified due date ... which continues for a period of thirty (30) days following [Peppertree Resort Villas, Inc.’s] written notice thereof, then the entire balance under this Contract shall become immediately due and payable in full, at [Peppertree Resort Villas, Inc.’s] option.
In the acceleration clause, the parties agreed that defendant was Required to provide written notice followed by a 30-day period to cure before the entire balance remaining would accelerate and become due. If the parties had the foresight to include a 30-day notice-and-cure period as to the acceleration clause, it is unlikely they would not include a similar 30-day period as to default resulting from late payments if that had been what they intended.
The terms of the contract between each plaintiff and Peppertree Resort Villas, Inc. are clear: plaintiff is in default when he or she fails to make a payment by its due date. Therefore, defendant’s attempt to collect late payments does not fall within the
2. Violations of the FDCPA
a. False name and bona fide error defense
Defendant’s arguments focus primarily on its contention that it is not subject to the FDCPA because it is not a “debt collector.” However, defendant argues alternatively that even if its conduct is governed by the FDCPA, any violation it may have committed was unintentional and a bona fide error.
See
Under the FDCPA, a debt collector “may not be held liable in any action under this title if the debt collector shows by a preponderance of the evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid such error.”
Under the FDCPA, a debt collector is obligated to use its own name when corresponding with a consumer.
See
15 U.S.C. 1692e(14) (“The following conduct is a violation of [the FDCPA] ... [t]he use of any business, company, or organization name other than the true name of the debt collector’s business, company, or organization.”). Defendant cites two cases in support of its position that it was acting in the good faith belief that it was Peppertree’s in-house collection department and that the debts were not in default. In
Jenkins v. Heintz,
Because the FDCPA is a strict liability statute, proof of one violation is sufficient to support summary judgment for plaintiffs on their federal claim.
Bartlett v. Heibl,
Although finding one violation is enough to grant summary judgment in favor of plaintiffs as to liability, the number of violations is used to determine statutory damаges up to a maximum of $1000.
See
b. Ceasing communication with represented debtors
Under the FDCPA, “[i]f the consumer notifies the debt collector in writing that ... the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer, except [with respect to three specific situations].” 15 U.S.C. 1692c(c). Moreover, the FDCPA provides that:
Without the prior consent of the consumer given directly to the debt collector ... a debt collector may not communicate with a consumer in connection with the collection of debt ... if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address, unless the attorney fails to respond within a reasonable period of time ... or unless the attorney consents to direct communication with the consumer.
15 U.S.C. 1692c(a)(2).
On February 18, 2000, plaintiffs’ counsel faxed a letter to two Peppertree lawyers (one of whom was Peppertree’s in-house counsel), stating that plaintiffs were represented by counsel and instructing Pep-pertree to have its debt collectors cease communicating with plaintiffs. It is undisputed that defendant had knowledge of the contents of the letter before December 17, 2001, because it produced a copy of the letter at a deposition taken that day. The question is when defendant had knowledge of the letter’s contents. It is clear that at some point between February 18, 2000 and December 17, 2001, defendant had received the letter and, at that point, had knowledge that plaintiffs were represented by counsel. Plaintiffs point out that the copy of the letter defendant produced had two fax date stamps,
Nevertheless, it is undisputed that some plaintiffs notified defendant directly that they were represented by counsel as evidenced by defendant’s own history logs. The Hartmans notified defendant that they were represented by counsel on February 5, 2000; the Gumses, on February 17, 2000; Jones, on July 29, 2000; and the Pipps, on February 7, 2000. Subsequent to these notifications, defendants attempted to collect debt both under its own name and under the name “Peppertree Resorts Ltd. Credit and Collection Department,” in violation of the FDCPA. Defendant sent collection notices to the Hartmans and the Pipps four times each; Jones three times; and the Gumses once. The Pipps also received an unspecified number of telephone calls from defendant. In addition, the debtor history logs indicates that as of January 28, 2000, defendant knew that the Yangs were represented by counsel and, nevertheless, cаlled them at home. These communications violated § 1692c(a)(2).
c. Validation notices
Under the FDCPA, a debt collector must send “validation” notices to the consumer within five days of its initial contact with the consumer and provide the consumer with certain enumerated information.
See
d. False, deceptive or misleading representations
Because I have concluded that defendant violated
Courts determine whether a debt collection communication is false, misleading or deceptive from the perspective of an “unsophisticated consumer.”
See Borcherding-Dittloff v. Transworld Systems, Inc.,
The relevant portion of form letter # 56 reads as follows:
Keep in mind that we may be authorized by our client to report your account to a credit reporting agency. If this is so, we will report your account approximately 45 days from date of placement. This allows us to address all disputed accounts in accordance with your 30-day validation notice which was previously sent by our office. We ask that you contact us before this period expires to verify our credit reporting process.
The letter is devoid of any further explanation of the term “date of placement.” Plaintiffs argue that this letter (sent to the Pipps and Jones) is confusing and misleading because, among other things, there is no way for the consumer to know what date is the “date of placement” and, therefore, the consumer cannot count back “approximately” 45 days from that date to conclude when defendant will report the consumer’s account to credit reporting agency. I agree that this language is confusing and misleading and violates
3. Summary of FDCPA violations
Plaintiffs have shown that defendant committed nine FDCPA violations against Jones; eight against the Hartmans; seven against the Pipps; three against the Yangs, the Gumses, and Millard; and two against the Reanys and Sennholz. Moreover, if a factfinder concludes that defendant had knowledge as of February 25, 2000, that plaintiffs were represented by counsel, then plaintiffs will have established one additional § 1692c violation against the Reanys and Sennholz and 13 additional violations against Jones.
C. Wisconsin Consumer Act
1. Scope of the act
The Wisconsin Consumer Act applies to “the collection of obligations arising from consumer transactions.”
As it did with respect to the FDCPA allegations, defendant argues that it is not a “debt collector” because it was performing in-house billing services and was collecting debt that was not in default. Unlike the FDCPA, the Wisconsin Consumer Act does not provide exceptions to its general definition of a debt collector. Defendant argues that because there are no exceptions to the general definition of debt collector under the Wisconsin Consumer Act, this court should construe the term debt collector in a manner consistent with the FDCPA. It is beyond this court’s authority to do so. In our tripartite form of government, it is the legislative branch that drafts and amends statutes, not the judiciary.
Defendant argues in a conclusory manner that there is no evidence that the transactions between each plaintiff and Peppertree Resort Villas, Inc. were “consumer transactions” or that plaintiffs were “customers” under the Wisconsin Consumer Act. The term “consumer transaction” is defined as “a transaction in which one or more of the parties is a customer for purposes of the transaction.”
Defendant contends that there is no evidence that Peppertree Resort Villas, Inc. is a “merchant” under the act or that plaintiffs’ contracts involved “an agreement to defer payment” as required under
As a final argument, defendant contends (in the last substantive paragraph of its reply brief only) that the timeshare interests are not real property interests under
2. Violations of the Wisconsin Consumer Act
Defendant does not argue the substantive merit of any of plaintiffs’ alleged violations or even a bona fide error defense. Nevertheless, in a motion for summary judgment, plaintiffs still bear the burden of proving that defendant violated the act as to each complaining plaintiff.
Plaintiffs argue that defendant violated
Because the Wisconsin Consumer Act is a strict liability statute,
First Wisconsin National Bank v. Nicolaou,
D. Statutory Damages and Attorney Fees
Under both the FDCPA and Wisconsin Consumer Act, the maximum statutory penalty is $1000 for each proceeding.
See
Because the FDCPA and Wisconsin Consumer Act are fee-shifting statutes and
ORDER
IT IS ORDERED that
1. Defendant Meridian Financial Services, Inc.’s motion for summary judgment against Allen W. Hartman, Kimberly M. Hartman, Khay Yang, Bee Yang, Patrick Gums, Shari Gums, Kelly Millard, Terry Reany, Tina Reany, Derrick Jones, Eric Sennholz, Michael Pipp and Kristine Pipp is DENIED;
2. Plaintiffs’ motion for summary judgment against defendant is GRANTED;
3. Plaintiffs may have until March 29, 2002, in which to brief the issue of statutory damages as to each plaintiff under the Wisconsin Consumer Act and defendant may have until April 10, 2002, in which to file a brief in response.