Opinion
We granted review to determine a limited issue: When a plaintiff alleges in an underlying complaint that an insured defendant took a competitor’s customer list and solicited customers from it, was the defendant’s act a misappropriation of advertising ideas that gave rise to the insurer’s duty to defend defendant under the “advertising injury” provision of the commercial general liability (CGL) insurance policy? (On May 15, 2002, we filed the order specifically limiting the issue on review to coverage under the advertising injury provision.) We conclude the term “advertising injury” as used in the CGL policy requires widespread promotion to the public such that one-on-one solicitation of a few customers does not give rise to the insurer’s duty to defend the underlying lawsuit. For this reason, we reverse the Court of Appeal judgment, which concluded the allegations satisfied the “advertising injury” provision of the CGL insurance policy.
FACTS
In November 1998, plaintiff Mohammed A. Hameid opened Salon T’Shea, a beauty parlor. Hameid purchased a “Business Account Package Policy” from National Fire Insurance of Hartford (National). The policy was effective from November 2, 1998, to November 2, 2001, and provided CGL insurance, including coverage for “advertising injury” arising out of the “misappropriation of advertising ideas or style of doing business.” Salon T’Shea was located near a competitor, Bellezza Salon/Day Spa (Bellezza). Shortly after Salon T’Shea opened, Doreen Howard and Heather Billington, two Bellezza hairdressers, left Bellezza to rent work stations from Hameid, taking most of their customers with them.
In March 1999, KWP, Inc. (KWP), Bellezza’s owner, sued Hameid, Howard, and Billington for (1) misappropriation of trade secrets, (2) unfair competition, (3) breach of contract, (4) breach of the implied covenant of good faith and fair dealing, (5) intentional interference with prospective economic advantage, (6) negligent interference with prospective economic advantage, (7) civil conspiracy, and (8) injunctive relief. KWP claimed that *20 all three defendants possessed “trade secrets,” including Bellezza’s “customer list, price list and pricing policies,” and that the defendants had “misappropriated the above-described trade secrets by committing certain acts, including, but not limited to: utilizing the customer list in order to identify and solicit [Bellezza’s] customers, and using [Bellezza’s] confidential price list and pricing policies to undercut [Bellezza].” As to Hameid specifically, the KWP action alleged direct misappropriation and unfair competition, conspiratorial activity with the codefendants, and an agency relationship with them.
Hameid’s own declaration established that he did no advertising, except to include a flyer in a ValPak that was sent in a mass mailing to local residents. Hameid declares: “Defendants Doreen Howard and Heather Billington rent space at Salon T’Shea which has done no advertising or soliciting for them. What Salon T’Shea does for advertising is to include a flyer in ValPak which is sent to local residents.” KWP, however, did not sue Hameid for mailing the ValPak flyer. Instead, KWP sued Hameid for stealing its customer list and soliciting its customers. Even the coupon on the flyer was not applicable to Howard’s or Billington’s services; it was restricted to other stylists: “20 percent Off Any Service. With Coupon Only. New Clients Only. Discount With Meno or Heidi Only.” 1
Hameid tendered defense of the KWP action to National under the CGL insurance policy’s “advertising injury” coverage provision, but the insurer refused to defend him. Hameid prevailed against KWP at trial. He then timely filed the present bad faith action against National for breach of contract and breach of the implied covenant of good faith and fair dealing, seeking to recover defense expenses and punitive damages. The trial court struck the punitive damages claim. It also granted National’s motion for summary judgment on the ground that as a matter of law National owed Hameid no duty to defend under the relevant policy provision because the underlying lawsuit claimed misappropriation of trade secrets, and not advertising injury.
The Court of Appeal reversed the judgment, concluding National owed Hameid a duty to defend. The court relied on
New Hampshire Ins. Co. v. Foxfire Inc.
(N.D.Cal. 1993)
DISCUSSION
1. General Principles
Insurance policy interpretation is a question of law.
(Waller v. Truck Ins. Exchange, Inc.
(1995)
Liability insurers owe a duty to defend their insureds for claims that potentially fall within the policy’s coverage provisions. “The carrier must defend a suit which
potentially
seeks damages within the coverage of the policy.”
(Gray
v.
Zurich Ins. Co.
(1966)
2. The National Insurance Policy
In order to determine whether National owed Hameid a duty to defend, we must examine the CGL insurance policy at issue. As noted, the policy provides defense and indemnity coverage for “advertising injuries” if the injuries are “caused by an offense committed in the course of advertising [the insured’s] goods and services.” The coverage obligates National to defend an *22 action against the insured if the underlying lawsuit alleges (1) “advertising” by the insured, (2) an “advertising injury” offense as defined in the policy, and (3) a causal connection between the advertising injury and the third party claimant’s damages. The “Umbrella Coverage Endorsement” in the same CGL insurance policy provides additional coverage for “advertising injury” under essentially identical terms.
Although the CGL insurance policy here does not define “advertising,” it does define “advertising injury” to mean injury arising out of one or more offenses, including slander or libel; violation of the right to privacy; copyright, title or slogan infringement; and, at issue here, “[m]isappropriation of advertising ideas or style of doing business.”
2
Thus in order for Hameid to have a reasonable expectation of coverage under the National CGL policy for “advertising injury” he must show that: (1) he was engaged in “advertising” during the policy period when the alleged “advertising injury” occurred; (2) KWP’s allegations created a potential for liability under one of the covered offenses (i.e., misappropriation of advertising ideas); and (3) a causal connection existed between the alleged injury and the “advertising.”
(Bank of the West v. Superior Court
(1992)
3. Did Hameid’s Activities Constitute “Advertising” Under the National CGL Insurance Policy?
The parties do not dispute that KWP’s alleged injuries occurred during the time National’s policy was in effect. They do, however, disagree on (1) whether Hameid was involved in “advertising,” and (2) whether KWP’s allegations gave rise to a potential for coverage under the “advertising injury” policy provision. If we assume that taking trade secrets in the form of a customer list is an offense that may inflict advertising injury, we must then decide whether the offense occurred in the course of Hameid’s advertising his salon’s goods or services. In other words, does solicitation of customers from a customer list constitute “advertising” within the meaning of the CGL policy, and, if so, did the alleged advertising activity cause advertising injury?
*23
The meaning of “advertising” in a CGL insurance policy has presented a problem for courts interpreting coverage. In
Bank of the West, supra,
Here, the Court of Appeal questioned
Bank of the West’s
statement that most courts have defined “advertising” to mean “widespread promotional activities directed to the public at large.” The court relied on
Foxfire, supra,
The Court of Appeal also relied on
Peerless, supra,
82 Cal.App.4th at pages 1008-1009, which questioned whether “widespread promotional activities” “in fact [was] the rule adopted by a majority of published opinions.”
(Ibid.) Peerless,
however, does not support the Court of Appeal’s analysis.
Peerless
actually held that an insured’s participation in a competitive bidding process on a single product involving a single customer did not constitute
*24
“advertising” under the CGL insurance policy and rejected a duty to defend.
(Ibid.) Peerless
discussed several cases interpreting the advertising injury coverage and suggested that a majority of other jurisdictions do require widespread advertising to the public.
Peerless
also observed that only a few federal courts interpret advertising injury coverage to apply to personal solicitations to a limited number of individual customers.
(Id.
at pp. 1008-1010 [citing several cases following the “widespread promotion” approach, including
Select Design Ltd. v. Union Mut. Fire Ins.
(Vt. 1996)
Contrary to
Foxfire,
we prefer the majority approach as stated in
Bank of the West, supra,
In
Select Design, supra,
*25
In
Monumental Life Ins. Co. v. U.S. Fidelity & Guaranty Co.
(Md.Ct.Spec.App. 1993)
A federal district court applying Virginia law similarly recognized that “advertising” means “widespread distribution of promotional material to the public at large.”
(Solers, Inc. v. Hartford Cas. Ins. Co.
(E.D.Va. 2001)
*26
The district court rejected the insured’s contention, holding that the subcontractor’s bids were “not covered by the [p]olicy because such submissions were not ‘widespread distribution of promotional material to the public at large.’ ”
(Solers, supra,
Massachusetts, Missouri, Illinois, and Kansas have also defined “advertising” as “widespread promotional activities directed to the public at large.”
5
(See
Smartfoods, Inc. v. Northbrook Property & Cas. Co.
(1993)
*27
Recent decisions interpreting California law also apply the majority definition of “advertising.” The Seventh Circuit, applying California law, concluded individual solicitations are not advertising because California would not “depart from the normal understanding of ‘advertising.’ ”
(Zurich Ins. Co. v. Amcor Sunclipse N.A., supra,
In addition to propounding
Foxfire’s
minority view, Hameid asks us to adopt the approach taken in
John Deere, supra,
National points out, however, that the most recent edition of Black’s Law Dictionary has deleted the sentences on which both Hameid and the
John Deere
court rely. (See Black’s Law Dict. (7th ed. 1999) p. 55 [defining “advertising” as “[t]he action of drawing the public’s attention to something to promote its sale” or “[t]he business of producing or circulating advertisements”].)
7
Black’s less expansive definition, and its use of the words “public attention,” indicate that “advertising” does not encompass personal solicitations. In addition,
Smartfoods, supra,
Hameid also relies on
Ford Dealers Assn. v. Dept of Motor Vehicles
(1982)
As National points out,
Ford Dealers
upheld the administrative regulation that defined “advertising” “in the broad context of Vehicle Code Section 11713 [,subdivision] (a)” to include statements communicated to the public.
(Ford Dealers, supra,
Finally, we consider the approach the
Foxfire
court itself took.
(Foxfire, supra,
In addition, we are not persuaded by
Foxfire’s
assertion that adopting the majority approach “would effectively preclude small businesses . . . from ever invoking their rights to coverage for advertising injury liability.”
(Foxfire, supra,
Here, KWP alleged Howard and Billington made telephone calls and sent mailers to Bellezza customers advising them of their new location and of Hameid’s lower prices. These activities strongly resemble the solicitations of a competitor’s customers in
Select Design, supra,
674 A.2d at pages 801-803; the recruiting letters to a competitor’s employees in
Monumental Life Ins. Co. v. U.S. Fidelity & Guaranty Co., supra,
CONCLUSION
We conclude that Hameid has failed to show KWP alleged any cause of action amounting to a potentially covered offense under the National CGL insurance policy. We therefore reverse the Court of Appeal on the issue of National’s duty to defend and remand the matter for further proceedings consistent with this opinion.
George, C. J., Kennard, J., Baxter, J., Werdegar, J., Brown, J., and Moreno, J., concurred.
Appellant’s petition for a rehearing was denied September 10, 2003.
Notes
Although a separate Penny Saver advertisement is mentioned in investigators’ declarations that accompanied KWP’s complaint, KWP did not claim the advertisement was wrongful or seek damages based on it, and Hameid did not mention it in any of the initial correspondence between him and National following his tender of defense. In addition, the Penny Saver advertisement was not made a part of the record. We therefore refer to the ValPak advertisement only, because it was included in the record.
The term “style of doing business” refers to a company’s comprehensive manner of operating. (See
Novell, Inc.
v.
Federal Ins. Co.
(D.Utah 1998)
Hameid observes that the Insurance Services Office (ISO), which drafts the standard CGL insurance policies, defines “advertising” as “a notice that is broadcast or published in the general public or specific market segments for the purpose of attracting customers or supporters.” (Mooning, ISO Advertising and Personal Injury Revisions: Major Surgery or Just a Band-Aid Fix? (1999) 4 Medley’s Emerging Ins. Disputes 16, italics added.) We have limited our review to the question presented and do not have occasion to decide whether widespread promotional activities directed at specific market segments constitute advertising under the CGL policy.
Hameid also claims the word “advertising” and the phrase “advertising ideas” are ambiguous because the CGL insurance policy does not define the terms. We have, however, held that “the absence from the policy of a definition of [a] term . . . does not by itself render the term ambiguous.”
(Bay Cities Paving & Grading, Inc.
v.
Lawyers’ Mut. Ins. Co.
(1993)
Zurich Ins. Co. v. Amcor Sunclipse N.A.
(7th Cir. 2001)
In addition, New Hampshire and Minnesota have made similar rulings. (See
First Bank & Trust Co. v. New Hampshire Ins. Group
(1983)
Random House Webster’s Dictionary (2d ed. 1997) also defines “advertising” in a way that reflects “widespread promotional activities directed to the public at large,” stating that it is the “act or practice of calling to public attention one’s product, service, need, etc., esp. by paid announcements in newspapers and magazines, over radio or television, on billboards, etc.” (Id. at p. 29.)
Hameid does not mention
American States Ins. Co. v. Canyon Creek, supra,
Because we conclude no advertising occurred, we find it unnecessary to decide whether the insured misappropriated advertising ideas or whether there was a causal connection between the claimed misappropriation and the alleged advertising injury. In addition, we have considered, but find unpersuasive, Hameid’s reliance on additional authorities filed in his two supplemental briefs.
