FEDERAL TRADE COMMISSION, Plaintiff-Appellant, v. Stephen I. TASHMAN, individually, and as an officer or manager of the corporate defendant, Stephen M. Mishkin, individually, and as an officer or manager of the corporate defendant, Ernest F. Lockamy, individually, and as an officer or manager of the corporate defendant, Michael S. Dundee, individually, and as an officer or manager of the corporate defendant, Harris M. Cohen, individually, and as an officer or manager of the corporate defendant, Telecard Dispensing Corp., a Florida corporation, Defendants-Appellees.
No. 01-14137.
United States Court of Appeals, Eleventh Circuit.
Jan. 24, 2003.
318 F.3d 1273
III. CONCLUSION
We have determined that in applying the two-level enhancement under
Thomas Tew, Joseph A. DeMaria, Tew, Cardenas, Kellogg, Lehman, DeMaria & Tague, Miami, FL, for Defendants-Appellees.
Before TJOFLAT and KRAVITCH, Circuit Judges, and VINSON,* District Judge.
TJOFLAT, Circuit Judge:
The investing public is concerned with two factors when confronted with a business opportunity: risk and reward. This point was underscored in a recent case in this Court. See Commodity Futures Trading Comm‘n v. R.J. Fitzgerald & Co., 310 F.3d 1321 (11th Cir. 2002). There, we held that the defendant made misleading statements when it spoke of “unlimited profit potential” and ways to “limit risk” while, in fact, 95% of the firm‘s customers lost money on its proposed investments. The representations created a picture of the risk-to-reward ratio that, when compared to reality, was heavily distorted.
The focus in that case was on the risk variable. In this case, we turn to the other variable: reward. The Federal Trade Commission (“FTC“) contends that the defendants misrepresented the potential profit that customers could expect to earn from their telephone card dispensing machines, thereby violating section 5 of the Federal Trade Commission Act (“FTCA“),
I.
Stephen Tashman was in the business of selling “business opportunities” to hopeful entrepreneurs. Tashman sold machines that dispensed phone cards1 (and the phone cards that go in them) through the corporation that he controlled, Telecard Dispensing Corp. (“TDC“).2 The record points to an intricate web of sales pitches by the defendants that ultimately consisted of untruthful, baseless assertions. First, TDC attempted to lure customers through radio advertisements which asked listeners the following question: “Do you really want to make more money—an additional twenty-five to thirty-five thousand dollars a year or more, possibly a lot more, and only work three to five hours per week?” The advertisement went on to proclaim that “[w]ith a very small investment you can make $600 to $700 a week or more—maybe a lot more—working as little as five hours a week.” The advertisement con-
Spurred by the specter of “a lot more” than $140 per hour and the admonishment to “stop the excuses,” who could resist the temptation to call TDC? Upon making the phone call, prospective customers spoke to a telemarketer, known as a “fronter,” who would read a script in which mathematical figures were thrown around in an effort to “get down to the nuts and bolts and talk about the money being made in this industry.” This conversation included claims that (1) TDC‘s “locators” would put machines in public places experiencing a traffic flow of at least 500 persons per day; (2) 2% of passersby, according to TDC‘s “experience,” are likely to purchase phone cards from the machines; and (3) entrepreneurs could be “expected” to pay off their machines3 in about six months. Prospective customers were then sent “disclosure statements” which reinforced the rosy picture painted by the defendants. The disclosures stated, for example, that TDC received 287 positive letters and only twenty negative ones. TDC also encouraged prospective customers to speak to “references” who would give first-hand testimony of the profit potential in the phone card dispensing business.
Unfortunately for TDC‘s customers, TDC had no basis for many of its claims. The claim that customers could “expect” to pay off their machines in six months, for example, was in turn based upon two untrue claims: that (1) 500 people per day would pass by the machines and (2) 2% of passersby would purchase cards. In fact, neither claim is true. TDC‘s “locators” were paid to put machines in any location, and many locations did not have foot traffic at a rate of 500 per day. Moreover, the 2% figure was completely made up. The record shows that the defendants once ran an experiment which, to the defendants’ chagrin, showed that the machine made no sales whatsoever. The defendants then decided to borrow the usage rate from an unrelated business—vending machines in which people can attempt to catch stuffed animals with a mechanical crane. Compounding this misrepresentation, the radio advertisement, in conjunction with the disclosure statements and the telemarketers’ emphasis on the “nuts and bolts of the money being made in the industry,” created an impression that most customers were reaping nice profits and, on the whole, very satisfied. The record points to a quite different conclusion: few of the customers who bought machines made significant returns and most did not even recoup their original investment. The FTC put forward fourteen witnesses who claimed to have lost substantial sums in reliance on TDC‘s representations.4 TDC, on the other hand, used four witnesses—only one of which was a customer who claimed to have made a profit, and his testimony on this point is somewhat suspect.5 Moreover, some of the “references” never owned phone card vending machines, and all of them were paid to serve as references. Finally, the disclosure statements failed to report that TDC received twenty to thirty calls per day complaining about sluggish phone card sales—hardly the portrait of customer satisfaction and profitability painted by TDC.
II.
To establish liability under section 5 of the FTCA, the FTC must establish that (1) there was a representation; (2) the representation was likely to mislead customers acting reasonably under the circumstances, and (3) the representation was material. FTC v. World Travel Vacation Brokers, Inc., 861 F.2d 1020, 1029 (7th Cir. 1988); FTC v. Atlantex Assocs., 1987-2 Trade Cas. (CCH) ¶ 67,788 at 59,252, 1987 WL 20384 (S.D. Fla. 1987), aff‘d, 872 F.2d 966 (11th Cir. 1989). The defendants concede that the first and third elements have been established; they dispute only the second element. The undisputed evidence shows, however, that TDC had no basis for the representations it made. How, for example, could it claim that 2% of passersby would purchase phone cards when the only data TDC utilized was based upon an entirely different product? One searches in vain for the district court‘s analysis on whether particular assertions were likely to mislead. In its findings of fact and conclusions of law, for example, the court jumped from a correct recitation of the legal standard to a discussion of irrelevant points such as the fact that the business was “new” and the fact that “migrant workers” might buy the cards,6 leading the court to conclude that “[i]t was therefore up to the potential customers to weigh the risks and profit potential, and to follow up their investment with the hard work and business savvy necessary to make the venture successful and profitable.”7 With regard to the second point, no one doubts the utility of phone cards or claims that the product is a scam; all that is at issue are the statements made by the defendants. As for the first point, there is no “new business” immunity from the Federal Trade Commission Act. See, e.g., FTC v. Wolf, 1997-1 Trade Cas. (CCH) ¶ 71,713, 1996 WL 812940 (S.D. Fla. 1996), aff‘d, 113 F.3d 1251 (11th Cir. 1997) (holding that defendants had violated section 5 by making false representations regarding earnings that consumers could expect from hot pizza vending machine business opportunities). Indeed, it is precisely in the context of a new venture that investors are unlikely to have their own data. In the “new business” setting, investors are the most vulnerable to the representations and purported “expertise” of those in the business of selling novel business opportunities. Finally, caveat emptor is simply not the law, and the district court‘s conclusion to the contrary is incorrect.
The district court even seemed to concede that misrepresentations were made. In its findings of fact and conclusions of law, it held that “reasonable potential customers would not have believed that they could make tens of thousands of dollars while working only three to four hours per week.” The FTCA does not have an “extravagant claim” defense.8 Moreover, this was only one of many misrepresentations made by TDC.
And again: “[T]he government cannot be a big brother and just interfere in every relationship and restore things back to where they started. People have to be responsible for walking around common sense.”
III.
Count five of the FTC‘s complaint alleges that the defendants violated the FTC‘s Franchise Rule.9 Section 436.1(b) of the Rule,
IV.
For the forgoing reasons, the judgment of the district court is VACATED and the case is REMANDED for the entry of judgment in favor of the FTC. On remand, the district court should fashion appropriate monetary and injunctive relief.10
VINSON, District Judge, dissenting:
I agree with the majority that the district court erred, but I believe that the majority paints with too broad a brush.1 Instead, I would reverse only the district court‘s failure to address the appellees’ he had received from TDC for his violation of the Franchise Rule by failing to disclose his involvement with TDC and his past litigation history with the FTC, as alleged in Count IV of the complaint. Mr. Tashman does not challenge that ruling on appeal. But that violation does not necessarily mean that he also violated Section 5 of the FTC Act as claimed in Count I. The evidence indicates that TDC retained a compliance attorney and took other steps to attempt to meet the FTC Act‘s requirements. TDC‘s counsel carefully reviewed and monitored TDC‘s compliance. He also reviewed “fronters‘” recorded discussions with customers. Fronters who significantly deviated from the script were fired. Monthly sales and compliance meetings were transcribed by a court reporter and rigid adherence to the script was stressed. While TDC may have tried to stretch the allowable limits in its business opportunity solicitations, I do not believe that the FTC has proved its Section 5 claim in this case.
Section 5 of the FTC Act simply prohibits “unfair or deceptive acts or practices in or affecting commerce.”
This statutory scheme necessarily gives the Commission an influential role in interpreting § 5 and in applying it to the facts of particular cases arising out of unprecedented situations. Moreover, as an administrative agency which deals continually with cases in the area, the Commission is often in a better position than are courts to determine when a practice is “deceptive” within the meaning of the Act . . . the Commission‘s judgment is to be given great weight by reviewing courts. FTC v. Colgate-Palmolive Co., 380 U.S. 374, 385, 85 S. Ct. 1035, 1042-43, 13 L. Ed. 2d 904, 914 (1965).
The FTC has determined that, as a general matter, making earnings claims in conjunction with the offering of business opportunities constitutes an unfair or deceptive practice unless specific procedures are followed. As Congress intended, those procedures are promulgated in the “Franchise Rule,”
In this case, Count I of the complaint charges that the appellees violated Section 5 by making “false and misleading” representations regarding the expected earnings for TDC‘s business opportunities. The FTC‘s requirements for such potential earnings representations are set out in subsections 436.1(b)(2); (c)(2); and (e)(1) of the Franchise Rule: each of these subsections contain the identical operative language that:
At the time such representation is made, a reasonable basis exists for such representation....
That specific violation is also separately alleged as a part of the FTC‘s Franchise Rule claim in Count V of the complaint.2 To give appropriate regard to the FTC‘s expertise in regulating the business opportunity industry, where the central issue in the case is the basis for earnings claims, I think the correct analysis is to first determine whether the specifics of the Franchise Rule regarding earnings claims have been violated.3 With respect to the al-
Under the Franchise Rule, any oral or written representation of potential or existing earnings must have a reasonable basis,5 and the franchisor must possess material substantiating the earnings claim which must be provided to the franchisee on request.
ings claim. The Franchise Rule also requires that franchisors provide franchisees with a disclosure document containing numerous required boilerplate provisions.6
To violate the Franchise Rule, the appellees must have either (1) lacked a reasonable basis for their earnings claims when made, or (2) failed to appropriately disclose the required information. In Count V of its complaint, the FTC alleges the appellees did both; it did not prove the former, and the record is incomplete as to the latter. The FTC bears the burden of proving by a preponderance of the evidence that the appellees lacked a reasonable basis for their earnings claims or did not properly disclose the required information. See FTC v. Pantron I Corp., 33 F.3d 1088, 1096 (9th Cir. 1994). The district court held that the FTC failed to meet its burden under Section 5 because TDC‘s customers did not rely on the representa-
Determining the reasonableness of the basis for earnings claims is a highly factual inquiry which I would not reverse unless it appears that the district court was clearly erroneous. See Beneficial Corp. v. FTC, 542 F.2d 611, 617 (3d Cir. 1976) (whether misrepresentation has a tendency to mislead is a highly factual inquiry); 62B AM. JUR. 2D Private Franchise Contracts § 163 (1990) (“The question of what constitutes a reasonable basis is essentially a factual issue....“). A critical determination is what level of substantiation is required in order to constitute a reasonable basis.8 See FTC v. Pantron I Corp., 33 F.3d 1088,
1096 (9th Cir. 1994). Determining the quantum of evidence necessary to carry the burden of proof is quintessentially a question for the finder of fact. In this case, the district court made no factual findings with respect to the basis for the appellees’ earnings claims, and with good reason: the FTC presented no credible evidence that the appellees lacked a reasonable basis for their claims.
The record is not nearly as clear as the majority sets it out. The only evidence in the record on which the FTC bases its lack of reasonable basis argument is the testimony of defendant Mishkin. Mishkin, an associate of Tashman, was questioned regarding the “fronters” telemarketing script, used when callers responded to TDC‘s advertisements. In relevant part, the script stated:9
We work together getting your machines placed in the best possible locations.... When we speak to the owner of the location we make sure the traffic flow is at least 500 people per day. We believe that up to 2% of the people will
buy the pre-paid calling cards. So we‘re talking about selling as many as 10 cards per day . . . $140 per day.
* * *
Let‘s say we‘re wrong and only 1% of the traffic flow buys the card.... You would gross $140.00 per day for two machines and of course you would make half the amount which would give you your full investment back in one year.... (R-118 Ex. 9) (emphasis added).
Mishkin‘s entire testimony on this “reasonable basis” issue is as follows:
Q: Do you know where that number two percent came from?
A: No.
Q: Was that based on any studies that were made by TDC?
A: I was running another operation when this deal started and I had my own terminology, my own profits where people were making.... I don‘t know how these numbers really came up.... So I can‘t justify those numbers.
Q: So you have no idea?
A: I mean, I know it was in the script. I can‘t say how we got it.
* * *
Q: The script or a similar script was used right from the beginning, the start of the company TDC?
A: No, it was changed quite a few times.
Q: That was two percent there in the beginning?
A: I‘m not positive. It might have been less.
* * *
Q: Were you aware of any efforts made by TDC to gather information about the experiences of people who purchased the business opportunity?
A: No, not at the beginning.
* * *
Q: You were not responsible for the numbers that went in the script then?
A: No.
* * *
Q: .... Where did the numbers come that were used in the script?
DEFENSE COUNSEL: Your honor, he‘s testified that he did not know.
THE COURT: He said he did not know, he said some numbers came from a business he had before he merged with them. Is there anything else you want to add, sir, to that?
A: Well, in the beginning, you wouldn‘t know the numbers. How would you know numbers? I mean you can‘t know them. A lot of it came from another business opportunity I was doing. There‘s no way you could justify how much they were going to make in the beginning.
* * *
Q: Was the previous business you owned, where some of these numbers came from, was that related in any way to the sale of business opportunities selling . . . prepaid phone cards?
A: No. It was completely different. It was a kids [crane] machine.
* * *
Q: Sir, do you remember any test marketing of the company when you first started?
A: I think [Tashman] put a machine out locally around here.
Q: Isn‘t that, in fact, how you test marketed to get the numbers for the first ads?
A: I would hope not because that didn‘t bring any card sales.
Q: But do you believe there was test marketing?
A: Do I? I guess. (R-189 at 792-814.)
From this exchange, the majority finds, as a matter of fact, that TDC‘s basis for its earnings claims came from Mishkin‘s prior business and concludes as a matter of law that this basis is unreasonable. The majority also finds as a fact that TDC test marketed a machine that did not sell any calling cards when Mishkin only “thinks” and “guesses” it happened. At best, Mishkin‘s testimony is ambiguous as to the basis for the earnings claims. He does not know whether some of the information came from his prior business. Drawing all reasonable factual inferences in the appellees’ favor (as we must), this testimony indicates that Mishkin has no knowledge whatsoever as to the basis for the numbers. I cannot make the majority‘s inferential leap from this scant evidence. The FTC, not the appellees, bore the burden of proving that the earnings claims had no reasonable basis. There is no evidence in the record as to what was the basis for the earnings claims. Importantly, there is also no evidence that there was no reasonable basis. A fair reading of Mishkin‘s testimony is that he did not make the earnings claims and that he does not know how, or on what basis, they were made. The FTC put on no witnesses who may have had knowledge of TDC‘s basis, or lack thereof, for the earnings claims. Mishkin plainly states that he has no knowledge of the basis of the earnings claims. His testimony alone is simply not enough to meet the FTC‘s burden. Be-cause this is the only evidence the FTC puts forth as to the basis (or lack thereof) for the appellees’ earnings claims, the district court was correct in finding that the FTC failed to meet its burden of proof. Additionally, after the initial start-up period and during most of the years challenged by the FTC, TDC‘s earnings claims were based on actual earnings from existing customers.10 I cannot say this was unreasonable.
At this point, I return to the Section 5 claim alleged in Count I of the FTC‘s complaint. The FTC alleges that TDC‘s representations were “false and misleading and constitute deceptive acts or practices.” Representations violate Section 5 if the FTC proves that, based on a common sense net impression of the representations as a whole, the representations are likely to mislead reasonable customers to their detriment. Removatron Int‘l Corp. v. FTC, 884 F.2d 1489, 1497 (1st Cir. 1989); Beneficial Corp. v. FTC, 542 F.2d 611, 617 (3d Cir. 1976). In the context of a business opportunity offering, both the advertisements and the disclosure documents must be construed together to evaluate the net impression of the representations to consumers. Consumers need not be actually deceived, the representations need only have the tendency or capacity to deceive. Trans World Accounts, Inc. v. FTC, 594 F.2d 212, 214 (9th Cir. 1979). Finally, while customer reliance is not controlling, how consumers resolve ambiguities in representations made to them is highly probative of whether the representations have a tendency or capacity to
However, it appears that the appellees may not have satisfied the Franchise Rule‘s disclosure requirements for their earnings claims, which is the second part of the FTC‘s claim in Count V. After the initial conversation with a “fronter,” potential customers were mailed a packet that included a disclosure document, which changed several times over the years. The FTC claims that this disclosure document was defective because it failed to substantiate TDC‘s statement that two percent of the passers-by would purchase from its vending machines. As the fronter script indicates, TDC represented that it “believed” that “up to two percent” of passers-by would purchase calling cards. This may be construed as a statement of “facts which suggest a specific level” of potential sales,
