OPINION OF THE COURT
In this proceeding we are asked to consider, among other issues, whether New York’s rule against imposing vicarious liability in discrimination cases precludes imposition of liability on a corporate employer for acts of sexual harassment perpetrated by its highest managerial employee. We conclude that it does not.
This proceeding arises out of five human rights complaints that culminated in a determination by the Commissioner of the New York State Division of Human Rights (SDHR) finding
SDHR filed a petition pursuant to Executive Law § 298 seeking an order of enforcement of its determination. SDHR’s petition brings up for review the merits of the Commissioner’s determination (see, Executive Law § 298; Matter of State Div. of Human Rights v Bystricky,
I
The Center is a not-for-profit corporation that provides social, educational, and recreational opportunities at its facilities in Buffalo. It receives nearly all of its funding from Federal, State, and local government, much of it through block grants administered by the City of Buffalo. The Center does not now dispute that Vito Caruso, its Executive Director, subjected the three complainants to constant sexual harassment throughout their employment. Deborah King was employed at the Center briefly in 1982 and from December 1984 until she was fired in October 1987. Elizabeth Hurd worked at the Center from July 1983 until she resigned under duress in September 1987. Deborah Horvatits worked at the Center from June 1986 until her termination in October 1987. All three women worked under the direct supervision of Caruso, the Center’s highest ranking employee, who exercised considerable authority in hiring and firing and plenary authority in determining pay, assignments, and other working conditions, subject only to oversight by the Board of Directors. All three women gave testimony, much of it corroborated by one another and by other witnesses, that Caruso subjected them to a similar pattern of inappropriate and demeaning communication, unwelcome sexual overtures, unwanted physical contact,
Each of the complainants periodically received verbal and written notices of termination, and complainant Horvatits’ pay and benefits were cut. The firings typically were rescinded by Caruso when the complainants acted contrite and promised to "cooperate” with him. Additionally, Caruso left each of the complainants suggestive or threatening notes, including, on one occasion, a copy of Caruso’s pistol permit reproduced under the heading, "You Asked For It.” With respect to complainant Hurd, Caruso threatened to "kill” her if she were lying when she denied reporting the harassment. That threat prompted Hurd to resign her position the next day, September 8, 1987. At about the same time, Caruso’s conduct became so intolerable to King and Horvatits that they complained to City officials and the Board of Directors. Complainants first disclosed the harassment to Mary Rizzo, a Board member, but initially refrained from taking the matter before the entire Board because it was composed mainly of Caruso’s cronies.
Nonetheless, members of the Board of Directors became aware of the allegations of sexual harassment no later than September 14, 1987. The personnel committee of the Board met with the complainants between September 14 and 18 and, between then and late October 1987, the personnel committee and the full Board convened several times to discuss the matter. Several of those meetings included Caruso and City officials who oversaw funding of the Center. The initial response of Caruso to the allegations was to assert that he had done nothing wrong because his treatment of the complainants was no different from his treatment of the rest of the staff. On September 15, in the interim, complainant Horvatits received
On October 2, 1987, the Board took up the complaints, but soon terminated its investigation, and opted to refer the matter to an arbitrator. The Board placed Caruso on paid leave of absence, but allowed him to report daily for work at the Center. Over the next several weeks, King and Horvatits continued to be harassed and intimidated by other employees. Moreover, they were repeatedly asked to resign. On October 13, 1987, King and Horvatits filed complaints with SDHR, and Hurd filed her complaint one week later. The next day, complainants attended a meeting at the Center at which they were advised that Caruso would be reinstated to his position. The Chairman of the Board asked King and Horvatits why they did not take a leave of absence or quit if they could not get along with Caruso, and informed them that, if it were up to him, they would be fired. On October 23, 1987, King received a letter threatening immediate termination, and Horvatits received a similar letter on October 26. On October 28, through intervention of City officials, King was transferred from the Center’s payroll to the City’s payroll, but was still employed at the Center. King was terminated by the Board on October 30, 1987 for insubordination and poor performance. That same day, Horvatits was informed by the Board that she was being terminated in an ouster of all City-affiliated workers. Like King, Horvatits was told that she had an hour to leave the premises. Many of the City-affiliated workers were later rehired by the Center, but Horvatits was not among those rehired. King and Horvatits each filed a second complaint alleging retaliatory discharge.
The complaints against the Center and Board were the subject of SDHR hearings that culminated in an order of the Commissioner dated March 12, 1993. The Commissioner found that Caruso had created a hostile work environment and that his conduct constituted quid pro quo harassment both on and off the work premises under circumstances in which Caruso was exercising his authority as chief executive officer for the Center, including his authority to supervise, direct, and oversee the employees and to make decisions with respect to hiring, firing, and conditions of employment. Further, the Commissioner found that the Center was responsible for the actions
Additionally, the Commissioner found the Center responsible for condonation and retaliation based on the actions or omissions of the Board and supervisory employees in failing to establish policies concerning sexual harassment or mechanisms to pursue sexual harassment grievances in confidence; failing vigorously to investigate the complaints; pressuring the complainants to resign or take leaves of absence; threatening the complainants with termination; failing to protect the complainants from acts of harassment by other employees; failing to reinstate Hurd following her constructive discharge; and ultimately terminating King and Horvatits.
Based on the testimony of the complainants concerning their feelings of stress, powerlessness, fear, anger, nervousness, humiliation, and lack of self worth, together with their testimony concerning the adverse physical effects of such mental distress, the Commissioner awarded $60,000 to each complainant for emotional distress and humiliation. Further, the Commissioner made minimal awards of back pay to Hurd and Horvatits. Thereafter, SDHR filed a petition seeking enforcement of the Commissioner’s order.
II
The Center contends that it cannot be held liable for acts of sexual harassment committed by its Executive Director without the concurrent knowledge of the Board of Directors because New York law bars imposition of vicarious liability for discrimination. In our view, the Commissioner’s order, which does not mention "vicarious liability” or "respondeat superior”, permissibly imposes direct liability upon the Center for acts of harassment committed by its chief executive officer.
The Human Rights Law (Executive Law § 290 et seq.) declares that it "shall be an unlawful discriminatory practice * * * [f]or an employer * * * because of the * * * sex * * * of any individual, to refuse to hire or employ or to bar or to discharge from employment such individual or to discriminate against such individual in compensation or in terms, conditions or privileges of employment” (Executive Law § 296 [1] [a]). Through developments in case law, the concept of sex-based discrimination in employment has come to include sexual harassment of employees (see, Matter of Salvatore v New York State Div. of Human Rights,
Quid pro quo harassment occurs when unwelcome sexual conduct—whether sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature—is used, either explicitly or implicitly, as the basis for employment decisions affecting compensation, terms, conditions, or privileges of the complainant’s employment (Thoreson v Penthouse Intl.,
Hostile work environment harassment occurs when the employer’s conduct " 'has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment’ ” (Meritor Sav. Bank v Vinson, supra, at 65). A hostile work environment exists "[w]hen the workplace is permeated with 'discriminatory intimidation, ridicule, and insult,’ * * * that is 'sufficiently severe or pervasive to alter the conditions of the victim’s employment’ ” (Harris v Forklift Sys., 510 US, supra, at 21; see, Rudow v New York City Commn. on Human Rights, supra, at 716-719). Unlike a quid pro quo claim, a hostile work environment claim may be made out in the absence of proof of linkage between the offensive conduct and decisions affecting employment. As with a quid pro quo claim, a hostile work
Here, the complaints were properly sustained by SDHR on overlapping theories of quid pro quo and hostile work environment harassment. Caruso subjected the complainants to constant unwanted sexual overtures of a verbal and physical nature. He expressly and impliedly promised the complainants various job benefits if they would agree to submit to his advances, and both threatened and inflicted economic injury if they refused. Moreover, that conduct on Caruso’s part required the complainants to run a gauntlet of degrading, offensive, intimidating, and ultimately physically threatening conduct that created a hostile work environment and unreasonably interfered with the performance of their jobs.
The issue, however, is not Caruso’s liability, but the Center’s. Both State and Federal cases require, as a predicate to imposing liability upon the employer, that there be some basis for imputing the employee’s conduct to the employer; neither imposes liability on the employer based solely on the employment relationship (compare, Matter of State Div. of Human Rights v St. Elizabeth’s Hosp.,
In contrast, employer liability under a hostile work environment harassment theory involves a more intricate analysis under Federal law. Whereas liability for quid pro quo harassment is always imputed to the employer, employers are not automatically liable for a hostile work environment created by their employees (Meritor Sav. Bank v Vinson, supra, at 70-72; Tomka v Seiler Corp, supra, at 1305; Karibian v Columbia Univ., supra, at 779). The liability of the employer may hinge on whether the harasser is the complainant’s supervisor or merely a co-worker. If the harasser is a supervisor, the employer will be liable where the supervisor used his actual or apparent authority to engage in the harassment or where the supervisor otherwise was aided in creating a hostile work environment by the agency relationship (see, Tomka v Seiler Corp., supra, at 1305; Karibian v Columbia Univ., supra, at 780). The complainant need only establish a nexus between the harasser’s supervisory authority and the acts of harassment (see, Tomka v Seiler Corp., supra, at 1306-1307). In contrast, where a low-level supervisor does not rely on his supervisory authority to carry out the harassment, or where a co-worker who lacks supervisory authority is the harasser, an employer
In New York, the relevant analysis is not based on common-law rules of agency and, indeed, almost wholly disregards those rules. Thus, the doctrine of respondeat superior, or vicarious liability based on the agency relationship, is not available in cases involving discrimination, including sex-based discrimination and its sexual harassment component (see, Spoon v American Agriculturalist,
III
We must decide whether New York’s rule against vicarious liability in discrimination cases bars recovery against an employer where, as here, the harasser is its highest ranking employee. In our view, it does not. We take care to point out that we are not relying on the vicarious liability rule employed in the Federal cases; rather, we hold that the corporate employer may be held directly liable for acts of discrimination perpetrated by a high-level managerial employee. In reaching our determination, we have considered the purposes of the acquiescence or condonation requirement and the manner in which notice of the harassment would be given to the corporate employer in the usual case. Under New York law, where the complainant is harassed by a low-level supervisor or a coemployee, the complainant is required to establish only that upper-level supervisors had knowledge of the conduct and ignored it; if so, the harassment will be imputed to the corporate employer and will result in imposition of direct liability. However, there is no opportunity to make a complaint to upper-level management where the harasser is the highest ranking supervisor. Moreover, requiring the complainant in that instance to notify the corporate directors is unfair and impractical. Corporate directors typically are not present at the workplace and necessarily delegate their responsibilities to upper-level managerial employees. Thus, it would be unrealistic to require the complainant to "go over the head” of an abusive chief executive. Further, if an upper-level supervisor’s knowledge of harassing conduct can be imputed to the corporate employer for the purpose of establishing acquiescence or condonation as a basis for imposing direct liability (see, e.g., Goering v NYNEX Information Resources Co., supra, at 834-835; Spoon v American Agriculturalist, supra, at 859; cf., O’Reilly v Executone of Albany,
The analogy is not precise, but an instructive comparison can be made to those cases in which a court assesses punitive
Although no New York case expressly imposes direct liability on an employer for acts of harassment perpetrated by a top manager, the case of Thoreson v Penthouse Inti. (
In any event, the Center may be held liable for acts of condonation and retaliatory discharge committed by its Board of Directors. Condonation may be established by knowledge acquired after the fact, combined with insufficient investigation and corrective action (see, Matter of State Div. of Human Rights v St. Elizabeth’s Hosp., supra, at 687; Matter of State Univ. v State Human Rights Appeal Bd., supra, at 689; Matter of New York State Dept, of Correctional Servs. v McCall, supra, at 954). Here, although detailed complaints about Caruso’s conduct were related to the Board of Directors, the Board as a whole undertook no serious investigation or meaningful action on behalf of the complainants. Instead, it took a series of actions that exacerbated complainants’ injuries. The Board had failed to establish any policy concerning sexual harassment or mechanisms to allow the complainants to pursue harassment grievances in confidence. That enabled fellow employees to learn about the complaints and commit retaliatory acts of harassment and intimidation. The Board failed to protect the complainants from those acts, and indeed allowed other employees to pursue retaliatory complaints of poor performance and insubordination against the compláinants. The Chairman of the Board urged the complainants to resign and informed them that, if it were up to him, they would be fired. The Board endorsed a series of termination notices served upon the complainants. Although the Board placed Caruso on leave on October 2, 1987, he was allowed to continue to report to work daily at the Center, was restored to active status on October 20, 1987, and subsequently was fully reinstated to his duties as Executive Director. Moreover, although the Board resolved on October 2, 1987 to pursue an arbitration process, it abandoned that process as soon as complaints were filed with SDHR. Ultimately, the Board terminated King and Horvatits. The Board also failed to remedy the wrong inflicted upon Hurd, whose earlier resignation the Center now concedes was a constructive termination {see, Matter of Imperial Diner v State Human Rights Appeal Bd.,
Substantial evidence supports the award of $60,000 to each complainant for mental anguish and humiliation. It is well established that SDHR may award compensatory damages for mental anguish suffered by a complainant (Matter of New York City Tr. Auth. v State Div. of Human Rights, 78 NY2d 207, 216; Matter ofHorgan v New York State Div. of Human Rights,
Accordingly, the petition for enforcement should be granted. Lawton, Wesley, Balio and Davis, JJ., concur.
Petition unanimously granted, without costs.
