Denied. “After a review of the objections, I adopt the report and recommendation and deny the Motion to Dismiss.”
REPORT AND RECOMMENDATION ON DEFENDANTS’ MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION
DEIN, United States Magistrate Judge.
I. INTRODUCTION
Plaintiff Edvisors Network, Inc. (“Edvisors”), a Massachusetts corporation, has brought this action for trademark infringement against defendant Educational Advisors, Inc. (“Educational Advisors”), a California corporation. The plaintiff alleges that Educational Advisors’ use of the Internet domain name “edadvisors.com” and the “edadvisors” mark creates a likelihood of confusion and infringes on Edvisor’s rights in its EDVISORS® trademark. By its complaint, Edvisors has asserted claims against the defendant for trademark infringement and unfair competition under the Lanham Act (Counts I — II), and for unfair or deceptive acts or practices in violation of Mass. Gen. Laws ch. 93A (Count III).
The matter is presently before the court on “Defendant Educational Advisors, Inc.’s Motion to Dismiss for Lack of Personal Jurisdiction” (Docket No. 6), by which the defendant is seeking dismissal, pursuant to Fed.R.Civ.P. 12(b)(2), for lack of personal jurisdiction. The critical issue raised by the motion is whether Educational Advisors, through the use of its Internet website, has established sufficient contacts with Massachusetts such that maintenance of the action in this forum comports with “traditional notions of fair play and substantial justice.”
Int’l Shoe Co. v. Washington,
II. STATEMENT OF FACTS
Standard of Review of Record
“On a motion to dismiss for want of
in personam
jurisdiction, Fed.R.Civ.P. 12(b)(2), the plaintiff ultimately bears the burden of persuading the court that jurisdiction exists.”
Mass. Sch. of Law at Andover, Inc. v. Am. Bar Ass’n,
Background
Plaintiff Edvisors is a Massachusetts corporation with a principal place of business in Quincy, Massachusetts. (Compl. ¶ 4). It claims that it has been using its EDVISORS® trademark since at least January 1998 in connection with its business of providing educational consulting services to schools, colleges and universities, including advice and consulting services relating to accreditation. (Id. ¶ 9). Edvisors further claims that it first registered its EDVISORS® trademark with the United States Patent and Trademark Office (“PTO”) in October 2001, and has obtained two additional registrations since then. (Id. ¶¶ 11, 16). The defendant does not contest, in connection with its motion, that Edvisors’ registrations remain in full force and effect and cover “a range of consulting and advisory services to schools, colleges, universities ... students and their parents.” (Id. ¶¶ 1,11,16,19).
Edvisors alleges that it recognized the potential of the Internet long before most other entities in its industry, and that it has developed a portfolio of websites that are built around its EDVISORS.com domain. (Id. ¶ 10). The plaintiff maintains that its presence on the Internet is critical to its business. (Id.).
Defendant Educational Advisors is a California corporation, which maintains a sole place of business in Long Beach, California. (Rose-Johnson Decl. ¶¶4, 6). It provides customized solutions and consulting services for educational institutions involved in the accreditation process. (Id. ¶ 3). According to the company’s President, these services are highly specialized, and Educational Advisors is one of the few companies in the country that provides them. (Id.). However, Edvisors claims that they “are virtually identical to and directly competitive with [the services] offered by Edvisors[.]” (Compl. ¶ 2).
Educational Advisors asserts that it has no relevant ties to Massachusetts. It is undisputed that the defendant has never maintained any offices, facilities, telephone lines or bank accounts in Massachusetts. (Rose-Johnson Decl. ¶¶ 9, 12). It hаs no officers or employees there, and has never owned, leased or rented real property in the Commonwealth.
(Id.
¶¶ 8, 11). In addition, none of Educational Advisors’ employees or representatives has ever visited the Commonwealth for business purposes, and the company has never sent any direct mailings into the forum or conducted any advertising designed specifically to target Massachusetts or its residents.
(Id.
¶¶ 13-14, 21). Furthermore, Educational Advisors has never been registered to do business, obtained any business licenses, or maintained an agent for service of process in Massachusetts.
(Id.
¶¶ 15-17). Nor has it ever had any Massaсhusetts clients or derived revenue from business transacted there.
(Id.
¶¶ 18-20). Nevertheless, as detailed below, Educational Ad-visors’ contacts with actual and potential
Educational Advisors’ Website
Since 2002, Educational Advisors has maintained a website, located at imm. edadvisors.com, that provides information about the company’s services and is available on a nationwide basis. (Id. ¶¶ 22-24). The website consists of a home page and seven other pages that are accessible from the home page. (Id. ¶25). Those seven pages cover the following topics: “About Us”, “What We Do”, “Our Process”, “Industry News”, “Our Clients”, “Resources” and “Contact Us.” (Id.).
The parties dispute whether the defendant’s website is merely “passive” or whether it involves a level of interactivity whereby the user can exchange information with the host computer. A review of the record establishes that while the website provides general information about the company, including its services and the types of clients it serves, it does not simply relay information. (See id. ¶¶ 26-28). Rather, it also invites users to contact Educational Advisors directly. (See id. ¶ 29; Pl. Ex. A at 1-2). Specifically, the “Contact Us” pagе allows users to submit information to Educational Advisors, including the user’s name, email address, telephone number, company name and any relevant comments. (Pl. Ex. A at 1-2). Once the information has been submitted by the user, however, the “Contact Us” feature does not automatically generate any type of electronic reply. (Rose-Johnson Decl. ¶ 30).
The website also features a section inviting users to contact Educational Advisors by telephone or through the website in order to request a free consultation. (Pl. Ex. A at 3-4, 10). In order to request a consultation through the website, the user is asked to submit a name, email address, telephone number, company name and information on how the user heard about Educational Advisors. (Id. at 3-4). The user is also invited to describe any issues that the user wishes to discuss. (Id.). Nothing in this section or in the “Contact Us” section specifically targets Massachusetts residents over users from other states. (See id. at 1^; Rose-Johnson Decl. ¶ 34). Nor does anything prohibit the participation of Massachusetts users. (See Pl. Ex. A at 1-4; Rose-Johnson Decl. ¶ 34). In August 2009, Educational Advisors was contacted by a Massachusetts vocational school that was seeking a quote for accreditation consulting services. (Rose-Johnson Decl. ¶ 39). However, the school ultimately did not engаge Educational Advisors’ services, and the defendant did not receive any compensation from the school. (Id.).
In addition to the features described above, the website includes a “Client Log-in” feature, which is located in the upper right hand corner. (See, e.g., Pl. Ex. A at 1, 3, 5). Educational Advisors maintains that this feature is currently inactive and not operational. (Rose-Johnson Decl. ¶ 31). There is no information in the record describing the precise purpose of this feature, and it is unclear whether the defendant intends to activate it in the future. Such a feature would, it seems, allow clients from all over to interact directly with the company.
Thе website itself does not list any Massachusetts clients or describe any specific business that Educational Advisors conducts in Massachusetts.
(See id.
¶¶ 32-33). However, it supplies information about industry conferences and events nationwide, and provides links to industry groups and accrediting organizations across the country.
(See
Pl. Ex. A at 5-6, 13-15). Significantly, the “Resources” sec
Additionally, the section of the website entitled “Our Clients” identifies a number of accrediting agencies with which Educational Advisors works. (Id. at 17). Websites for those agencies may be accessed through Educational Advisors’ “Important Links” page. (See id. at 13). Those websites list Massachusetts schools among the agencies’ member schools. (See Pl. Opp. Mem. (Docket No. 13) at 12 n. 11 and web addresses cited therein). Thus, it is clear that Educational Advisors is seeking to do business with clients nationwide, including those located in Massachusetts.
Edvisors claims that after it became aware of the defendant’s allegedly infringing conduct, it notified Educational Advisors of its trademark registrations and asked that the defendant cease its infringing use of the EdAdvisors mark and website. (Compl. ¶ 28). Educational Advisors failed to comply with the request, and Edvisors filed the instant lawsuit. (See id. ¶¶ 28-29).
Additional factual details relevant to this court’s analysis will be provided below where appropriate.
III. ANALYSIS
A. Personal Jurisdiction — Generally
In order to exercise personal jurisdiction over a defendant, the court must find sufficient contаcts between the defendant and the forum to satisfy both the state’s long-arm statute and the due process clause of the Fourteenth Amendment.
Sawtelle,
Due process requires the court to determine whether the defendant has maintained “certain minimum contacts” with the forum state “such that the maintenance of the suit does not offend ‘traditional notions of fair play and substantial justice.’ ”
Int’l Shoe Co.,
The court may еxercise two types of personal jurisdiction — general or specific. “General jurisdiction ‘exists when the litigation is not directly founded on the defendant’s forum-based contacts, but the defendant has nevertheless engaged in continuous and systematic activity, unrelated to the suit, in the forum state.’ ”
Mass. Sch. of Law,
B. Specific Jurisdiction Analysis
“Determining whether the plaintiff has alleged sufficient facts for a finding of specific jurisdiction requires a three-part analysis.”
Swiss Am. Bank, Ltd.,
Second, the court must determine whether the defendant’s contacts with the forum “represent a purposeful availment of the privilege of conducting activities in the forum state, thereby invoking the benefits and protections of that state’s laws and making the defendant’s involuntary presence before the state’s courts foreseeable.”
Sawtelle,
Finally, if the first two parts of the test for specific jurisdiction are fulfilled, the court must determine whether the exercise of personal jurisdiction is reasonable in light of the so-called “Gestalt factors.”
Sawtelle,
1. Relatedness
In evaluating relatedness, courts must decide whether the claim underlying the litigation directly “relates to or arises out of the defendant’s contacts with the forum.”
Phillips Exeter Acad.,
2. Purposeful Availment
“The purposeful availment inquiry ... focuses on the defendant’s intentionally. This prong is only sаtisfied when the defendant purposefully and voluntarily directs his activities toward the forum so that he should expect, by virtue of the benefit he receives, to be subject to the court’s jurisdiction based on these contacts.”
Swiss Am. Bank, Ltd.,
Nature of the Defendant’s Website
Educational Advisors argues that the use of its website cannot support this court’s exercise of personal jurisdiction over it because it is “passive” and “simply provides the general public with information about its services” without soliciting business or reaching out to clients. (Def. Mem. (Docket No. 7) at 12-13). The defendant is correct that “[t]he mere existence of a web site is not sufficient to show purposeful availment” and that “some ex
The parties agree that the appropriate framework for evaluating whether a defendant’s website may give rise to personal jurisdiction was set forth in
Zippo Manuf. Co. v. Zippo Dot Com, Inc.,
At one end of the spectrum are situations where a defendant clearly does business over the Internet. If the defendant enters into contracts with residents of a foreign jurisdiction that involve the knowing and repeated transmission of computer files over the Internet, personal jurisdiction is proper. At the opposite end are situations wherе a defendant has simply posted information on an Internet Web site which is accessible to users in foreign jurisdictions. A passive Web site that does little more than make information available to those who are interested in it is not grounds for the exercise of personal jurisdiction. The middle ground is occupied by interactive Web sites where a user can exchange information with the host computer. In these cases, the exercise of jurisdiction is determined by examining the level of interactivity and commercial nature of the exchange of information that occurs on the Web site.
Id. (internal citations omitted).
Under this analysis, Educational Advisors’ website is nоt simply passive. Although it does make information available to anyone who visits the site, it also provides Educational Advisors with a means for reaching out to attract new business from foreign residents, including those in Massachusetts. In particular, it encourages users to contact Educational Advisors and submit their own contact information, as well as any comments, through the website’s “Contact Us” feature.
(See
Pl. Ex. A at 1-2). Moreover, Educational Advisors uses its website to solicit business by inviting users to request a free consultation.
(See id.
at 3-4, 10). Those who request such a consultation through the website are asked to submit information about themselves, including their email address аnd telephone number.
(Id.
at 3-4). They are also asked to describe any issues that they wish to discuss.
(Id.).
Accordingly, “[Educational Advisors’] Web site is interactive, encouraging and enabling anyone who wishes, including Massachusetts residents, to send [communications] to the company.”
Hasbro, Inc.,
The evidence also demonstrates that Educational Advisors “has taken no measures to avoid contacts in the forum state, but
Although the defendant currently has no Massachusetts clients, the record shows that it has hаd some success in reaching a Massachusetts audience. Specifically, the evidence shows that in August 2009, a Massachusetts vocational school contacted Educational Advisors to request a quote for accreditation consulting services. (Rose-Johnson Decl. ¶ 39). Despite the fact that no agreement for services was reached, this evidence manifests an attempt by the defendant to do business in Massachusetts.
“Traditionally, when an entity intentionally reaches beyond its boundaries to conduct business with foreign residents, the exercise of specific jurisdiction is proper.”
Zippo Manuf. Co.,
In-Forum, Effects of Defendant’s Conduct
Where, as here, a case involves an intentional tort such as trademark infringement, “ ‘the defendant’s purpose may be said to be targeting of the forum state and its residents.’ ”
Venture Tape Corp. v. McGills Glass Warehouse,
In
Calder v. Jones,
Courts in this jurisdiction have determined that trademark infringement, like libel, involves conduct that is purposefully directed at the state in which the trademark owner is located.
See Venture Tape Corp.,
3. Gestalt Factors
The application of the Gestalt factors to the facts of this case further weighs in favor of exercising personal jurisdiction over Educational Advisors. With respect to the first factor — the defendant’s burden of appearing — this court finds that the burden on Educational Advisors would not be significant. Although the need to defend an action in a foreign jurisdiction “is almost always inconvenient and/or costly ... this factor is only meaningful where a party can demonstrate some kind of special or unusual burden.”
Pritzker v. Yari,
The second Gestalt factor, concerning the forum state’s interest in adjudicating the dispute, weighs heavily in favor of keeping the lawsuit in Massachusetts. Edvisors is located in Massachusetts, “and the allеged infringement is likely to have its most significant effects here. ‘Massachusetts has an interest in preventing trademark infringement against those subject to the protections and requirements of its laws.’ ”
N. Light Tech., Inc.,
The third Gestalt factor to consider is the plaintiffs interest in obtaining convenient and effective relief. The First Circuit has repeatedly observed that “a plaintiffs choice of forum must be accorded a degree of deference with respect to the issue of its own convenience.”
Sawtelle,
The fourth Gestalt factor, concerning the judicial system’s interest in obtaining the most effective resolution of the case, is generally considered “a wash.”
Hasbro, Inc.,
The final factor concerns the interests of affected states in promoting substantive social policies. Nothing in the record suggests that this case involves any unique social or policy issues of concern to Massachusetts or any other state. Therefore, this factor does not weigh in favor of one forum over another.
In sum, although it may be somewhat inconvenient for Educational Advisors to defend this case in Massachusetts, the inconvenience is not significant. Moreover, where the remaining Gestalt factors relevant to this case weigh in favor of jurisdiction, the maintenance of the lawsuit against Educational Advisors in Massachusetts “would comport with ‘fair play and substantial justice.’ ”
Burger King,
As detailed above, the record shows that Educational Advisors, through the use of its website, purposefully established minimum contacts in Massachusetts such that this court’s exertion of specific personal jurisdiction over the defendant would not offend due process. Therefore this court recommends that this matter remain here in Massachusetts and that Educational Advisors’ motion to dismiss for lack of personal jurisdiction be denied.
IV. CONCLUSION
For all the reasons detailed herein, this court recommends to the District Judge to whom this case is assigned that “Defendant Educational Advisors, Inc.’s Motion
October 12, 2010
Notes
. The facts are derived from the following materials: (1) the Complaint ("Compl.”) (Docket No. 1); (2) the Declaration of Joanne Rose-Johnson in Support of Defendant Educational Advisors, Inc.’s Motion to Dismiss for Lack of Personal Jurisdiction ("Rose-Johnson Decl.”) (Docket No. 8); and (3) Exhibit A attached to Plaintiff Edvisors Network, Inc.’s Opposition to Defendant's Motion to Dismiss for Lack of Personal Jurisdiction (“PL Ex. A”) (Docket No. 13-1).
. At oral argument, the plaintiff conceded that there is no general jurisdiction over Educational Advisors and that the question of personal jurisdiction is confined to whether this court may exеrcise specific personal jurisdiction over the defendant.
. The parties are hereby advised that under the provisions of Fed.R.Civ.P. 72 any party who objects to these proposed findings and recommendations must file a written objection thereto with the Clerk of this Court within 14 days of the party’s receipt of this Report and Recommendation. The written objections must specifically identify the portion of the proposed findings, recommendations or report to which objection is made and the basis for such objections. The parties are further advised that the United States Court of Appeals for this Circuit has repeatedly indicated that failure to comply with this Rule shall preclude further appellate review.
See Keating v. Sec’y of Health & Human Servs.,
