Dеanna Jo RAMIREZ-TRUJILLO, Appellant, v. QUALITY EGG, L.L.C., Wright County Egg Division, and Selective Insurance Company of America, Appellees.
No. 14-0640.
Supreme Court of Iowa.
April 15, 2016.
Rehearing Denied May 27, 2016.
878 N.W.2d 759
WIGGINS, Justice.
DISTRICT COURT JUDGMENT AFFIRMED.
Richard G. Book of Huber, Book, Cortese & Lanz P.L.L.C., West Des Moines, for appellees.
WIGGINS, Justice.
An employee injured her back at work. Her employer acknowledged its liability for the injury and authorized care. The employer paid for the cost of the care the employee received to treat the back injury through September 30, 2009. The employee brought a workers’ compensation claim seeking reimbursement of medical expenses she incurred for additional back treatment between May 2010 and April 2011 and workers’ compensation benefits for the same period. The employer argued it did not authorize the medical expenses the employee incurred between May 2010 and April 2011. The employer also maintained the expenses did not have a causal connection to her compensable workplace injury. The workers’ compensation commissioner concluded the treatment the employee received between May 2010 and April 2011 was not causally related to her workplace injury. However, the commissioner held the employer was liable for the claimed medical expenses because the employer failed to notify the employee
The district court reversed the final agency decision in part, concluding the agency misinterpreted section 85.27(4). Both parties appealed, and we transferred the case to the court of appeals. The court of appeals reversed the district court in part, concluding the district court erroneously interpreted section 85.27(4).
Both parties sought further review, which we granted. On further review, we will let the court of appeals decision stand as the final decision of this court to the extent it affirmed the district court decision affirming in part the final agency decision. However, we find the commissioner erroneously interpreted
I. Background Facts and Proceedings.
On August 1, 2009, Deanna Ramirez-Trujillo slipped on an egg on the floor at her workplace in Clarion, Iowa. Although Ramirez-Trujillo managed to catch herself and did not fall to the floor, she injured her back. Her employer, Quality Egg, L.L.C., Wright County Egg Division, completed an incident report acknowledging her workplace injury.
Quality Egg authorized Wright Medical Center to evaluate and treat Ramirez-Trujillo. Physician assistants at Wright Medical Center treated Ramirez-Trujillo for acute low back strain and severe muscle spasms on August 3, 7, 13, 21, and 31. At each visit, Ramirez-Trujillo signed the bottom of the authorization form to release her medical records to Quality Egg and its insurer, Selective Insurance Company of America. After her August 3 visit, her health care provider released her to return to work with restrictions.
Throughout the months of August and September, Ramirez-Trujillo received prescription medications, transcutaneous electrical nerve stimulation treatment, and physical therapy. Though she received an authorization form from Quality Egg each time she saw a physician assistant at Wright Medical Center, she did not receive any authorization forms for her physical therapy appointments. On September 30, Ramirez-Trujillo had a follow-up appointment with a physician assistant at Wright Medical Center. Quality Egg once again authorized Wright Medical Center to evaluate and treat Ramirez-Trujillo, and she once again signed the authorization form to release her medical records to Quality Egg and its insurer. The physician assistant released Ramirez-Trujillo to full duty without any work restrictions. The physician assistant‘s notes indicated Ramirez-Trujillo‘s back strain was resolving and no follow-up care was required. The notes also indicated Ramirez-Trujillo could return to the clinic should further problems arise.
On December 26, Ramirez-Trujillo sought treatment for low back pain radiating up to hеr head and down to her toes at the emergency room at Wright Medical Center. She received an injection, prescriptions for several medications, and a temporary work release. The physician assistant‘s notes indicated Ramirez-Trujillo said the pain had begun after she shoveled snow the previous day. She returned to work on December 29.
Over the next several weeks, Ramirez-Trujillo received follow-up care from a physician assistant and a doctor at Wright Medical Center. She began physical therapy and continued to take prescription medication. On May 17, Ramirez-Trujillo reported her pain was gone and she felt ready to return to work. The doctor released her to full duty without work restrictions. During a follow-up appointment on June 9, however, Ramirez-Trujillo reported she was still experiencing intermittent low back pain and muscle spasms.
On June 13, Ramirez-Trujillo again sought treatment at the emergency room at Wright Medical Center. An x-ray of her lumbar spine showed disc space narrowing at L5-S1. Her treating physician prescribed medication and instructed her to seek follow-up care. The physician‘s notes indicated Ramirez-Trujillo said she had been experiencing intermittent back pain since she injured her back when she slipped on an egg at work.
On June 14, Ramirez-Trujillo sought follow-up care at Wright Medical Center. The doctor who treated Ramirez-Trujillo ordered an MRI, which revealed a prominent disc extrusion with mild to moderate spinal stenosis at L5-S1. The doctor‘s notes indicated Ramirez-Trujillo said she had previously injured her back at work but characterized her recent pain as a separate episode. The notes also indicated Ramirez-Trujillo expressly stated “this is not workman‘s comp.” The doctor referred Ramirez-Trujillo to orthopedic surgeon Mark Palit.
On June 28, Dr. Palit saw Ramirez-Trujillo at Wright Medical Center and administered a steroid injection. On July 19, Dr. Palit saw Ramirez-Trujillo at a follow-up appointment. Because Ramirez-Trujillo reported she continued to experience severe pain, Dr. Palit offered to perform decompression surgery. Dr. Palit‘s notes indicated Ramirez-Trujillo told him the August 2009 slip injury had resolved with conservative care by October 2009 and said she did well until May 2010 when she was going up some stairs and her back locked up.
On August 4, Dr. Palit performed decompression surgery on Ramirez-Trujillo. Dr. Palit discharged her from Wright Medical Center the following day. Ten days later, she sought treatment at the emergency room at Wright Medical Center due to drainage occurring at the surgical site and received an antibiotic to treat cellulitis. Ramirez-Trujillo attended follow-up appointments with Dr. Palit at Wright Medical Center in August, September, and October. Ramirez-Trujillo sought further treatment in November and December for increased pain in her back radiating to her right hip and foot. Dr. Palit prescribed medication and physical therapy. Between the date of the surgery and the end of the year, she received three temporary work releases from Dr. Palit. However, each work release covered only a few days.
At a follow-up appointment on January 3, 2011, Dr. Palit imposed work restrictions on Ramirez-Trujillo and ordered another MRI of her lumbar spine due to her continuing pain. The MRI revealed a recurrent disk protrusion at L5-S1. Ra-
This appeal follows from a notice and petition Ramirez-Trujillo filed with the workers’ compensation commissioner against her employer and its insurer1 on October 13, 2010. She sought workers’ compensation benefits, penalty benefits, and medical expenses she incurred from Mаy 2010 through April 2011.2 Quality Egg stipulated Ramirez-Trujillo sustained an injury in the course of her employment on August 1, 2009, that caused her a temporary disability. Additionally, Quality Egg stipulated the treatment Ramirez-Trujillo received was reasonable and necessary and the fees charged by her care providers were fair and reasonable. Quality Egg argued it did not authorize the medical expenses Ramirez-Trujillo incurred between May 2010 and April 2011. Quality Egg also argued those medical expenses did not have a causal connection to her compensable workplace injury. However, Quality Egg did not dispute the medical expenses Ramirez-Trujillo incurred were at least causally connected to the medical condition upon which her claim of injury was based.
The evidence presented at the arbitration hearing established medical providers treated Ramirez-Trujillo for low back strains and spasms on several occasions dating back to the time when she was eleven years old, but that her prior back issues had resolved before her August 2009 work injury.3
Ramirez-Trujillo submitted a written evaluation and report prepared by Dr. Robin Epp, a certified independent medical examiner. Based on a physical examination of Ramirez-Trujillo and a review of her medical records, Dr. Epp concluded Ramirez-Trujillo‘s back condition and the treatment she received after September 30, 2009, were directly and causally related to her work injury and her subsequent work activities. Ramirez-Trujillo‘s testimony and other testimony by lay witnesses supported Dr. Epp‘s opinion.
Quality Egg submitted a written medical opinion prepared by Dr. Donna Bahls. Based on her review of a portion of Ramirez-Trujillo‘s medical records, Dr. Bahls concluded neither the work injury nor Ramirez-Trujillo‘s subsequent work activities contributed to the periods of disability she experienced after the December 2009 shoveling incident. Dr. Bahls further concluded neither the work injury nor Ramirez-Trujillo‘s subsequent work activities prior to the shoveling incident caused her disk to herniate. Rather, Dr. Bahls concluded the shoveling incident or other events Ramirez-Trujillo mentioned to her doctors caused the periods of disability she experienced and the medical care she received on and after December 26, 2009.
Quality Egg also submitted an exhibit on which Dr. Palit indicated his agreement with the following statement:
Dr. Palit do you agree that it is your opinion that you cannot state with reasonable medical certainty that the central and right paracentral prominent disc extrusion at L5-S1 with mild to moderate stenosis shown on the MRI, the symptoms reported by Ms. Ramirez-Trujillo in May-July 2010, the herniated nucleus pulposus at L5-S1 that you diagnosed, the surgery you performed on August 4, 2010 described as an L5-S1 bilateral hemilaminotomy, foraminotomy, and discectomy and the revision of the L5-S1 surgery that you performed were caused by or related to the injury of August 1, 2009?
Two employees testified and submitted written statements on behalf of Quality Egg, inсluding one employee who was Ramirez-Trujillo‘s supervisor and another who was her coworker. Both employees testified to hearing Ramirez-Trujillo state she had slipped or fallen on some stairs at home.4 In addition, Ramirez-Trujillo‘s supervisor testified regarding various conversations he claimed to have had with her in which she admitted the condition she was seeking treatment for at the time was not work-related.
The deputy commissioner issued an arbitration decision extensively summarizing the above facts and testimony. The arbitration decision expressly addressed the credibility of the witnesses, including both the lay witnesses who testified and the expert witnesses whose reports the parties submitted as exhibits. The deputy commissioner also made numerous legal conclusions, one of which is particularly relevant to this appeal. Namely, the deputy commissioner concluded Ramirez-Trujillo‘s condition after September 30, 2009, was not the result of her August 2009 work injury. The deputy commissioner thus denied Ramirez-Trujillo‘s claims for workers’ compensation benefits and medical expenses incurred after September 30, 2009.
Ramirez-Trujillo appealed to the workers’ compensation commissioner. The appeal decision affirmed and adopted the majority of the arbitration decision, noting the hearing deputy‘s findings of fact and conclusions of law could be adequately separated for review on appeal and giving deference to the hearing deputy‘s credibility assessments. The appeal decision thus affirmed the hearing deputy‘s conclusion that the medical expenses Ramirez-Trujillo incurred from May 2010 through April 2011 were not causally related to the August 2009 work injury. However, the appeal decision nonetheless awarded Ramirez-Trujillo the medical expenses she incurred from May 2010 through April 2011 and associated transportation expenses because she incurred them while seeking care from providers Quality Egg authorized and because Quality Egg conceded it failed to notify her it was not authorizing further treatment. The commissioner interpreted
Quality Egg sought judicial review of the portion of the final agency decision ordering it to reimburse and hold Ramirez-Trujillo harmless for medical expenses she incurred after September 30,
The district court affirmed the final agency decision in part and reversed it in part. The court concluded the agency did not violate
Ramirez-Trujillo appealed the district court judgment. We transferred the case to the court of appeals. The court of appeals affirmed the portion of the district court judgment affirming a portion of the final agency decision. However, the court of appeals concluded the district court erroneously interpreted section 85.27(4). Accordingly, the court of appeals reversed the portion of the district court judgment reversing the agency‘s determination that Quality Egg was liable to Ramirez-Trujillo for the expenses she incurred from May 2010 through April 2011.
Both parties sought further review.
II. Scope of Review.
When this court grants an application for further review, we retain discretion to review all the issues raised on appeal or in the application for further review, or only a portion thereof. Gits Mfg. Co. v. Frank, 855 N.W.2d 195, 197 (Iowa 2014). In exercising this discretion, we choose to review only the issue concerning the proper interpretation of
The standards set forth in
In determining whether the legislature has clearly vested interpretive authority in the workers’ compensation commissioner, we consider the nature of the statutory language the agency has construed. See Burton v. Hilltop Care Ctr., 813 N.W.2d 250, 256-57 (Iowa 2012).
We are more likely to conclude the legislature clearly vested interpretive power in an agency when the agency necessarily must interpret the statutory language at issue in carrying out its duties and no relevant statutory definition applies. Renda, 784 N.W.2d at 12, 14. In addition, when the statutory language at issue is a substantive term within the special expertise of an agency, we generally conclude the legislature has vested the agency with authority to interpret it. See NextEra Energy, 815 N.W.2d at 37. Ultimately, however, we will defer to an agency interpretation only when we are firmly convinced “the legislature actually intended (or would have intended had it thought about the question) to delegate to the agency interpretive power with the binding force of law.” Renda, 784 N.W.2d at 14 (quoting Arthur E. Bonfield, Amendments to Iowa Administrative Procedure Act, Report on Selected Provisions to Iowa State Bar Association and Iowa State Government 63 (1998)).
We have never before interpreted the statutory language at issue in this appeal, though we have previously interpreted statutory language in the same subsection of the Code. See, e.g., Bell Bros. Heating & Air Conditioning v. Gwinn, 779 N.W.2d 193, 202-08 (Iowa 2010). Therefore, we begin our analysis by determining whether the legislature clearly vested the workers’ compensation commissioner with authority to interpret the statutory language at issue. See, e.g., Gartner v. Iowa Dep‘t of Pub. Health, 830 N.W.2d 335, 343 (Iowa 2013).
For purposes of this section, the employer is obliged to furnish reasonable services and supplies to treat an injured employee, and has the right to choose the care. If the еmployer chooses the care, the employer shall hold the employee harmless for the cost of care until the employer notifies the employee that the employer is no longer authorizing all or any part of the care and the reason for the change in authorization.
The legislature has not expressly vested the workers’ compensation commissioner with authority to interpret the workers’ compensation statutes in chapter 85. The fact the legislature has granted the commissioner authority to adopt and enforce rules necessary to the implementation of chapter 85 does not itself indicate the legislature has clearly vested the commissioner with authority to interpret it. See Roberts Dairy v. Billick, 861 N.W.2d 814, 817 (Iowa 2015).
On balance, we are not firmly convinced the legislature intended to delegate authority to interpret
III. Analysis and Discussion.
When interpreting the statutory provisions contained in chapter 85 of the
When the meaning of the statute is ambiguous, we may consider rules of statutory construction in our interpretive analysis. Id. We assess the statute in its entirety rather than isolated words or phrases to ensure our interpretation is harmonious with the statute as a whole. Schadendorf, 757 N.W.2d at 337. Because we presume the legislature included every part of the statute for a purpose, we avoid cоnstruing a statutory provision in a manner that would make any portion thereof redundant or irrelevant. Rojas, 779 N.W.2d at 231; see
The primary purpose of the workers’ compensation statute contained in chapter 85 is to benefit the worker. Griffin Pipe Prods. Co. v. Guarino, 663 N.W.2d 862, 865 (Iowa 2003). To this end, chapter 85 encourages employers to compensate employees who receive workplace injuries promptly and provides a forum for efficient resolution of workplace-injury claims with minimal litigation. See Des Moines Area Reg‘l Transit Auth. v. Young, 867 N.W.2d 839, 847 (Iowa 2015); Bell Bros., 779 N.W.2d at 202; Flint v. City of Eldon, 191 Iowa 845, 847, 183 N.W. 344, 345 (1921).
In enacting the right-to-choose provision in
Because our legislature sought to balance the interests of employers and the interests of injured employees in enacting
At issue in this appeal is the second sentence of
If the employer chooses the care, the employer shall hold the employee harmless for the cost of care until the employer notifies the employee that the employer is no longer authorizing all or any part of the care and the reason for the change in authorization.
We must determine how the legislature intended this sentence to modify the right of employers to choose care for injured employees.
The first half of the sentence provides an employer who chooses the care an injured employee receives “shall hold the employee harmless for the cost of care.” When the term “shall” appears in a statute, it generally connotes the imposition of a mandatory duty. In re Marriage of Thatcher, 864 N.W.2d 533, 539 (Iowa 2015); In re Det. of Fowler, 784 N.W.2d 184, 187 (Iowa 2010). Moreover, rules of statutory construction set forth in the
The remainder of the sentence clarifies the scope of this obligation. Namely, it
Because
On the one hand,
On the other hand,
As the foregoing overview makes clear,
Conversely, it is apparent from the language of the statute the employer generally must choose the care as a precondition to being responsible for its costs. The operative phrase is “chooses the care,” not “has chosen the same provider at some time in the past.” Furthermore, the second sentence of subsection (4) must be read together with the first sentence, which states, “For purposes of this section, the employer ... has the right to choose the care.”
We have long recognized that statutes should not be interpreted in a manner that leads to absurd results. In order to apply this well-established rule, we sometimes consider fact patterns other than the one before the court to determine if a particular statutory interpretation would have untoward consequences. That is part of the judicial function—to consider alternative statutory interpretations and see where those alternatives logically lead.
Iowa Ins. Inst., 867 N.W.2d at 75-76 (citations omitted); see
Interpreting
To illustrate, we note the provider at issue here is the Wright Medical Center located in Clarion, Iowa, the county seat of Wright County. The record does not indicate whether there are any other health care facilities or individual health care providers in Wright County, but clearly Wright Medical Center offers a wide array of services. From reviewing the medical records, we know it has an emergency room, a rehabilitation department, a family practice clinic, a specialty clinic, hospital beds, and facilities for surgeries and births. Undoubtedly, Quality Egg did not intend to bind itself to pay for any care Ramirez-Trujillo might receive at Wright Medical Center merely by authorizing her to seek care for her work injury at that facility.
Consequently, we conclude
Here, Quality Egg produced no evidence to suggest Ramirez-Trujillo did not incur the expenses she claimed seeking treatment for a back condition. In fact, Quality Egg conceded the medical expenses Ramirez-Trujillo incurred were at least causally сonnected to the medical condition upon which her claim of injury was based.
In essence, Quality Egg disputes the care Ramirez-Trujillo received from May 2010 through April 2011 was authorized care, even though it concedes it initially authorized her to seek care in the aftermath of her workplace injury.12 Thus, Quality Egg argues a second limiting principle constrains employer liability for authorized care under
We disagree.
Importantly, nothing in the language of
However, that does not mean the statute permits an employee to take advantage of an employer by seeking compensation after the fact for care the employee knew or should have known was not within the scope of the employer‘s prior authorization.
Accordingly, we conclude an employer may establish it is not liable for the cost of care an employee received from an authorized medical provider if it proves by a preponderance of the evidence the employee knew or reasonably should have known either that the care was unrelated to the medical condition or conditions upon which the employee‘s claim for workers’ compensation benefits is based or that the employer no longer authorized the care the employee received at the time the employee received it. With respect to the latter alternative, the determinative question is whether the totality of the circumstances indicates the employee knew or should have known the employer no longer authorized the care the employeе received, not whether the employee believed the care was compensable when the employee received it. An employer may avoid liability by showing the employer gave the employee actual notice of a change in authorization as required by
We caution that the outcome under this test does not rely on the concepts of constructive knowledge or constructive notice because
In addition, we caution that the test we now adopt to determine employer liability for authorized medical expenses under
We conclude an employer may prove it is not liable for the cost of care an employee received from an authorized medical provider despite the employer‘s failure to give the notice section 85.27(4) requires under limited circumstances. However, when an employer seeks to avoid liability for care an employee received from an authorized provider and cannot prove it notified an employee it was not authorizing further care from that provider, the employer bears the burden of proving by a preponderance of the evidence the employee knew or reasonably should have known either that the care the employee received was unrelated to the medical condition or conditions upon which the employee‘s claim for workers’ compensation benefits is based or that the employer no longer authorized the care the employee received at the time the employee received it.
In determining whether the employer has proven by a preponderance of the evidence the employee knew or reasonably should have known it no longer authorized the care the employee received at the time the employee received it, the commissioner shall consider the following facts and circumstances: (1) the method in which the employer communicated to the employee that care was authorized throughout the period during which the employer concedes care was authorized; (2) the actual communications between the employer and employee throughout that period and thereafter concerning the injury, the care, and the costs of the care; (3)
Our resolution of the statutory interpretation issue in this case protects the interests of both employers and employees and honors the legislature‘s intent in enacting and amending
The commissioner made no findings of fact that would permit us to assess whether Ramirez-Trujillo knew or reasonably should have known Quality Egg no longer authorized further care by Wright Medical Center for her back injury when she sought and received care from May 2010 through April 2011. Therefore, remand is appropriate because we are unable to determine from this record whether Quality Egg is liable for the medical expenses Ramirez-Trujillo incurred during this period under our interpretation of
IV. Disposition.
We affirm in part the decisions of the court of appeals and the district court. The court of appeals decision stands as the final decision of this court to the extent it affirmed the district court decision affirming in part the final agency decision. We reverse in part the district court judgment and remand the case to the district court with instructions to remand the case to the commissioner for further proceedings consistent with this opinion.
DECISION OF COURT OF APPEALS AFFIRMED IN PART AND VACATED IN PART; DISTRICT COURT JUDGMENT AFFIRMED IN PART AND REVERSED IN PART; CASE REMANDED WITH INSTRUCTIONS.
All justices concur except HECHT, J., who dissents.
Although the standard devised by the majority for determining whether an employer authorized medical care could have been adopted by the legislature, I do not believe it was. Accordingly, I respectfully dissent.
In relevant part,
For purposes of this section, the employer is obliged to furnish reasonable services and supplies to treat an injured employee, and has the right to choose the care. If thе employer chooses the care, the employer shall hold the employee harmless for the cost of care until the employer notifies the employee that the employer is no longer authorizing all or any part of the care and the reason for the change in authorization. An employer is not liable for the cost of care that the employer arranges in response to a sudden emergency if the employee‘s condition, for which care was arranged, is not related to the employment.
The majority concludes this statute is ambiguous. It is not. If the “statutory language is plain and its meaning clear, ‘we do not search for legislative intent beyond the express terms of the statute.‘” Denison Mun. Utils. v. Iowa Workers’ Comp. Comm‘r, 857 N.W.2d 230, 235 (Iowa 2014) (quoting State Pub. Defender v. Iowa Dist. Ct., 663 N.W.2d 413, 415 (Iowa 2003)).
As the majority correctly observes, it is well established that an employer “has the right to choose the care” for work-related injuries.
Employers have significant power in the process of furnishing medical services as they select who shall be authorized providers. Employers can confer authorization of care by a provider; they can also reasonably terminate it. Authorization lasts “until the employer notifies the employee that the employer is no longer authorizing all or any part of the care and the reason for the change in authorization.”
The majority fashions a new standard for determining whether an employer‘s authorization of care can terminate notwithstanding the employer‘s failure to notify their injured employee of the termination. The new standard is problematic because it is not found within
The legislature expressly prescribed only one safe harbor in which the employer‘s choice of care does not result in a concession of compensability: “An employer is not liable for the cost of care that the employer arranges in response to a sudden emergency if the employee‘s condition, for which care was arranged, is not related to the employment.” Id. The unmistakable rationale for this safe harbor is that in emergent scenarios, employers do not have time to assess whether the injury or condition for which treatment is urgently needed arose out of and in the course of employment. Notably, Quality Egg makes no claim in this case that its authorization of the Wright Medical Center as a provider was granted in a sudden emergency.
The majority‘s new standard allowing employers to avoid the consequences of choosing care without giving notice as contemplated in
I agree completely with the majority‘s conclusion that employees are not generally equipped to assess whether the condition for which they consult an authorized provider is attributable to a work-related injury. I am convinced this very understanding informed the legislature‘s choice of a bright-line rule allocating liability to employers for the cost of care provided by those they choose until employers give notice of the withdrawal or change of the provider‘s authorization.
The majority designs the new standard to remedy unfairness it perceives in the risk that an employer might be required to pay for medical services provided by an authorized provider for a condition ultimately found not to have been causally connected to a compensable injury. But this risk is one the legislature built into the system as part of the delicate balance between the interests of injured employees and their employers in workers’ compensation cases. Bell Bros., 779 N.W.2d at 207 (“[T]he overall approach of section 85.27(4) [is] to balance the control given to the employer with safeguards for the employee.“); see also Baker, 872 N.W.2d at 676-77 (describing the “series of tradeoffs” inherent in the workers’ compensation system). Employers receive the opportunity to control the care under
I acknowledge the commissioner‘s decision in this case presents an instance in which an employer paid a price for its decision to control the medical care. The commissioner‘s decision held Quality Egg liable for some medical expenses the commissioner ultimately found causally unrelated to the compensable injury Ramirez-
Employers’ responsibility to hold injured employees harmless for care provided by authorized providers absent a termination notice—a feature of the delicate balance between the competing interests of employers and employees—does not impose an onerous burden. After choosing the care for injured employees, employers and their insurers routinely and regularly monitor the care through full access to medical records and information.21 Armed with detailed information about their authorized providers’ services and their employees’ responses to treatment, employers are well-equipped to meet the responsibilities assigned to them under
Because I believe the majority‘s new standard is unsupported by the clear language of
