Plaintiff appeals the order of the District Court granting summary judgment in favor of defendant and dismissing its federal claims of trademark infringement and false designation and state law claims of trademark infringement and deceptive trade practices. The District Court based its decision on a finding as a matter of law that there is little likelihood that consumers will become confused between the origin of the goods protected by plaintiffs trademarks and defendant’s goods by reason of its use of the marks complained of. For the following reasons, we REVERSE the order of the District Court and find that there are genuine issues of material fact regarding whether a likelihood of confusion exists.
I. Procedural History and Facts
Plaintiff owns a chain of thirteen retail stores scattered throughout the Northeast, selling new and used musical instruments and related equipment. In addition to its retail stores, plaintiff maintains a national catalog and mail order business, through which it also sells new and used instruments and equipment. Plaintiff further advertises in several major music industry magazines.
Plaintiff holds three related U.S. trademark/service mark registrations: Registration No. 1,359,864, issued on September 10, 1985, for the mark “Daddy’s Junky Music Stores,” for retail music store services; Registration No. 1,594,679, issued on May 1, 1990, for the mark “Daddy’s,” for retail music store services; and Registration No. 1,579,993, issued on January 30, 1990, for the mark “Daddy’s,” for musical instruments. Plaintiff has used these marks in connection with its store and catalog business since 1975. Plaintiff entitles its extensive catalog, replete with thousands of listed items and accompаnying prices, as “Daddy’s Junky Mail.”
Plaintiff mails its catalog to over 1,490 residents of Ohio; 381 of these individuals five within thirty miles of the store of defendant. Between February and July, 1995, plaintiff had about $92,551 in catalog sales in Ohio. Although plaintiff does not operate a store in Ohio, it has pursued preliminary negotiations to purchase a Columbus, Ohio company with four musical instrument retail *279 stores. One resident of Ohio, when requesting a catalog from plaintiff over the telephone, mentioned that he was familiar with plaintiffs store in Delaware, Ohio. The store to which the customer referred was actually the store of defendant.
Since 1993, defendant has existed under the laws of the State of Ohio as a retail store entitled “Big Daddy’s Family Music Center” in Delaware, Ohio, selling musiсal instruments and related equipment. 1 Greg Houston, the owner of defendant, named the store by using his own nickname, “Big Daddy,” which he acquired during the 1991 Chicago Blues Festival. Defendant sells primarily new electronic instruments, but it also sells some used instruments and some traditional band instruments.
Although defendant does not maintain a catalog or mail order business, it does send direct mailings to 2,212 people, nearly all of whom reside in Delaware or contiguous counties. These single-page mailings generally consist either of announcements of music-related events organized by the store for the community and its own commercial purposes, or of advertisements listing goods and their prices. Defendant spent $7,625.84 on advertising during the first six months of 1995, spending about a quarter of this sum on its direct mailings and the rest on local cable and newspaper ads and other expenses. In its advertisements and mailings, defendant presents itself as “Big Daddy’s Family Music Center,” “Big Daddy’s Music,” “Big Daddy’s,” and “Big Daddy.” Defendant further markets itself by becoming involved in various local community causes.
Plaintiff filed its complaint in this case on March 29, 1995. In its complaint, plaintiff alleged that the use by defendant of its name “Big Daddy’s Family Music Center” constitutes trademark infringement and false designation under the Lanham Act. See 15 U.S.C. §§ 1114 and 1125(a). The complaint further alleged a claim of state common law trademark infringement and a claim under the Deceptive Trade Practices Act (“DTPA”) of Ohio. See Ohio Rev.Code Ann. § 4165.02 (Anderson 1991).
Plaintiff filed a motion for partial summary judgment on August 24, 1995, requesting judgment as a matter of law on its federal trademark infringement claim. Defendant in turn filed a motion for summary judgment against every claim in the complaint on August 31, 1995. Both parties essentially contested in their motions whether there is a likelihood that consumers will be confused between the marks of plaintiff and the names used by defendant.
On January 31, 1996, the District Court granted the summary judgment motion of defendant.
See Daddy’s Junky Music Stores v. Big Daddy’s Family Music Ctr.,
II. Standard
The parties contest the standard of review to be applied. Plaintiff asserts that we should review the factual findings of the District Court under a clearly erroneous standard, but review de novo the final legal conclusion of the District Court that those foundational facts collectively fail to demonstrate a likelihood of confusion. In contrast, defendant insists that the clearly erroneous standard applies to every ruling by the District Court, including the ultimate finding of no likelihood of confusion.
Both parties suggest an improper standard. Plaintiff is correct to the extent that a decision following a bench trial regarding likelihood of confusion constitutes a mixed question of fact and law which the Sixth Circuit reviews for clear error when' examining the underlying factual findings, but reviews
de novo
when determining whether those findings overall reveal a likelihood of confusion.
See, e.g., Champions Golf Club, Inc. v. Champions Golf Club, Inc.,
III. Federal Trademark Infringement Claim
Plaintiff alleges a claim of trademark infringement under the Lanham Act.
See
15 U.S.C. § 1114. The touchstone of liability under § 1114 is whether the defendаnt’s use of the disputed mark is likely to cause confusion among consumers regarding the origin of the goods offered by the parties.
See, e.g., id.
at § 1114(1);
Induct-O-Matic Corp. v. Inductotherm Corp.,
1. strength of the senior mark;
2. relatedness of the goods or services;
3. similarity of the marks;
4. evidence of actual confusion;
5. marketing channels used;
6. likely degree of purchaser care;
7. the intent of defendant in selecting the mark; and
8. likelihood of expansion of the product lines.
See, e.g., Frisch’s Restaurants, Inc. v. Elby’s Big Boy, Inc.,
[t]hese factors imply no mathematical precision, but are simply a guide to help determine whether confusion is likely. They are also interrelated in effect. Each case presents its own complex set of circumstances and not all of these factors may be particularly helpful in any given case. But a thorough and analytical treatment must nevertheless be attempted. The ultimate question remains whether relevant consumers are likely to believe that the products or services offered by the parties are affiliated in some way.
Homeowners Group,
A. Strength of the marks
“The strength of a mark is a factual determination of the mark’s distinctiveness. The more distinct a mark, the more likely is the confusion resulting from its infringement, and therefore, the more protection it is due.”
Frisch’s Restaurant, Inc. v. Shoney’s Inc.,
1. Arbitrariness of marks
When assessing its strength, a court will placе a trademark into one of four categories: generic, descriptive, suggestive, and fanciful or arbitrary.
See Champions Golf Club,
The District Court found that the “Daddy’s Junky Music Store” and the “Daddy’s” marks are arbitrary marks.
See
Additional rulings by the District Court regarding the strength of plaintiffs marks, however, contain errors which require reversal of the grant of summary judgment to defendant.
2. Existence of similar third-party registrations
The District Court held that the “Daddy’s” marks lack strength because defense counsel stated in an affidavit that a search of the records of the United States Patent and Trademark Office revealed fifteen registered marks which use the phrase “Daddy’s,” as well as three such marks pending for registration.
See
Consequently, it remains a genuine issue of fact whether the existence of fifteen other registered marks incorporating the phrase “Daddy’s” weakens plaintiffs marks for the specific purpose of retail sales of musical instruments.
See National Cable Television Assoc., Inc. v. American Cinema Editors, Inc.,
The District Court likewise stated that the “Daddy’s” marks lack strength because the phrase “Daddy’s,” standing alone, is “abundant in American nomenclature.”
See
3. Incontestability of marks
A trademark becomes “incontestable” if it is not successfully challenged within five years of its registration.
See
15 U.S.C. § 1065. “As the Supreme Court ... concluded in
Park ’N Fly, Inc. v. Dollar Park and Fly, Inc.,
The District Court found that because defendant had used it continuously for a period of five years, the “Daddy’s Junky Music Store” mark is incontestable and therefore carries a presumption of strength.
See
We believe the District Court erred in reducing the strength of the “Daddy’s” marks on the basis that they had not achieved incontestable status. As noted, for the purposes of assessing the strength of a mark during an infringement action, incontestable status serves to confer upon a mark the strength accorded to a descriptive mark with secondary meaning. Accordingly, incontestable status benefits those marks which otherwise would lack inherent strength, i.e., generic marks or descriptive marks without secondary meaning. In the instant case, as arbitrary marks the marks of plaintiff already have as much or more strength than descriptive marks. If the “Daddy’s Junky Music Store” mark is incontestable, it is unlikely that it thereby improves upon its inherent strength as an arbitrary mark; likewise, if , the “Daddy’s” marks are contestable, they nonetheless do not lose the strength which flows from their arbitrary nature.
4. Consumer recognition
Finally, the District Court found that the marks of plaintiff are less strong to the extent that their consumer recognition is restricted mainly to the Northeast.
See
B. Relatedness of the goods
Cases generally fit into one of three categories regarding the relatedness of the goods and services of.the parties. First, if the parties compete directly by offering their goods or services, confusion is likely if the marks are sufficiently similar; second, if the goods or services are somewhat related but not competitive, the likelihood of confusion will turn on other factors; third, if the goods or services are totally unrelated, confusion is unlikely.
See, e.g., Champions Golf Club,
The District Court found that, although plaintiff concentrates on selling
used
instruments and defendant does not, the fact that both parties sell retail musical instruments increases the likelihood of confusion.
See
C. Similarity of the marks
Similarity of marks is a factor of considerable weight.
See Champions Golf Club,
The District Court ultimately determined that the parties’ marks bear little similarity to each other, and that this finding significantly reduced the likelihood of confusion.
See
*284 The District Court may have failed to consider the “Daddy’s” marks when examining the factor of similarity because it previously decided that the phrase “Daddy’s” is so common that it cannot be a strong mark. As noted, however, it was error to dismiss the “Daddy’s” marks as necessarily weak. Upon remand, the District Court must compare every mark of plaintiff with each name used by defendant. 4
Plaintiff suggests that “Daddy’s” is just as similar to “Big Daddy’s Family Music Store” as it is to “Big Daddy’s” because the phrase “Family Music Store” is too general to contribute any distinguishing elements to the full name of defendant’s store.
See, e.g., Induct-O-Matic,
D. Evidence of actual confusion
“Evidence of actual confusion is undoubtedly the best evidence of likelihood of confusion.”
Wynn Oil I,
The District Court found that plaintiff had presented unrebutted evidence of one instance of actual confusion. Specifically, a consumer, when requesting a catalog, mentioned to a representative of plaintiff that he was familiar with plaintiffs store in Delaware, Ohio. The store in fact was defendant’s store. Although the District Court stated that this example of confusion was of “legitimate concern,” it ultimately found that it neither decreased nor increased the likelihood of confusion because it was only a single instance.
See
The District Court was correct to the extent that the record demonstrates as a matter of law that there has been at least one instance of actual confusion. It was error, however, to find that this example cannot increase the likelihood of confusion. This case lacks unusual circumstances indicating that more evidence of actual confusion would have surfaced if the marks at issue really were confusingly similar. Although the District Court emphasized the years that the parties have been in business and the fact that plaintiff has 1,490 Ohio residents on its mailing list, there is no evidence that the same individuals who recеive plaintiffs mailings also receive defendant’s mailings. If such evidence were present, the District Court might have been correct that the single instance of actual confusion in this ease necessarily exerts only a neutral effect. Bearing in mind that a successful Lanham Act plaintiff only must show a sufficient
potential of
confusion, not actual confusion, the fact that some confusion already has occurred favors plaintiff at least to some extent. The District Court therefore should
*285
reevaluate upon remand the significance of the single instance of actual confusion.
Cf. Induct-O-Matic,
E. Marketing channels used
The fifth factor requires a court to consider the similarities or differences between the predominant customers of the parties’ respective goods or services.
See Homeowners Group,
The District Court decided that “[t]he marketing channels of the parties are almost completely different,” and that this difference “greatly lessens any likelihood of confusion.”
See
It is true that plaintiff has no store in Ohio and that defendant does. Nonetheless, the marketing tеchniques of the parties converge to the extent that plaintiff mails catalogs to 1,490 residents of Ohio, 381 of whom live within thirty miles of defendant, and defendant similarly mails advertisements to 2,212 residents of central Ohio. Although the catalogs of plaintiff differ from the advertisements of defendant in that they are many pages in length and require orders through the fax, mail, or telephone, the mailings of both parties list musical instruments and their respective prices. Further, the record contains evidence indicating that both parties sell similar instruments, especially electric instruments, at similar prices, which is evidence that there is an overlap between the parties’ types of customers.
All the above considerations dictate that materiаl issues of fact remain regarding the degree of similarity between the parties’ marketing channels. Finally, even if the District Court reaches upon remand the same factual conclusions which it reached when disposing of the summary judgment motions, it should reconsider whether these facts “greatly lessen[ ] any likelihood of confusion.”
F. Likely degree of purchaser care
The degree of care with which consumers likely purchase the parties’ goods or services may affect the likelihood of confusion.
Generally, in assessing the likelihood of confusion to the public, the standard used by the courts is the typical buyer exercising ordinary caution. However, when a buyer has expertise or is otherwise more sophisticated with respect to the purchase of thе services at issue, a higher standard is proper. Similarly, when services are expensive or unusual, the buyer can be expected to exercise greater care in her purchases. When services are sold to such buyers, other things being equal, there is less likelihood of confusion.
Homeowners Group,
*286
The District Court found that “purchasers of the parties’ goods and services are likely to demonstrate an enhanced degree of care” because the instruments sold by the parties generally are expensive and not bought on a whim. See.
G. Intent of defendant
Plaintiff alleges that defendant intentionally copied its marks. “If a party chooses a mark with the intent of causing confusion, that fact alone may be sufficient to justify an inference of confusing similarity.”
Homeowners Group,
The District Court found that the record contains no evidence that defendant intentionally mimicked plaintiffs marks.
See
Plaintiff complains that the record contains circumstantial evidence that defendant intentionally copied its marks. Plaintiff is incorrect to the extent that it is suggesting that the mere prior existence of a registered
*287
mark demonstrates that the alleged infringer intentionally copied that mark; otherwise, presumably all trademark infringement cases could result in a finding of intentional copying. Plaintiff, however, is correct that the evidence regarding its market presence constitutes some circumstantial evidence that defendant was aware of its marks. Specifically, the record reveals that plaintiff had $92,551 in sales from its catalog business in Ohio bеtween February and July, 1995, and that it has 1,490 residents of Ohio on its mailing list, including 381 individuals within a thirty-mile radius of defendant. Further, such awareness, if proven, can support an inference of intentional copying.
See, e.g., Wynn Oil II,
Admittedly, the evidence which could support a finding of intentional copying is slight. Nonetheless, this appeal comes before us upon a grant of summary judgment, and the record contains sufficient facts to create an issue regarding whether the owner of defendant knew of plaintiffs marks and intentionally patterned the name of defendant after them.
See Champions Golf Club,
Much more importantly, even if the District Court correctly had ruled as a matter of law that defendant did not copy plaintiffs marks intentionally, the District Court misunderstood the legal significance of this lack of intent by finding that it decreased the likelihood, of consumer confusion.
See
H. Likelihood that product lines will expand
Plaintiff asserts that it may expand its product line in central Ohio. “[A] ‘strong possibility’ that either party will expand his business to compete with the other or be marketed to the same consumers will weigh in favor of finding that the present use is infringing.”
Homeowners Group,
The record shows, and the District Court found, that plaintiff has participated in preliminary negotiations regarding the possible purchase of a company in Columbus, Ohio which operates a chain of four music stores. Because it found that this potential purchase was too speculative to deserve much weight, however, the District Court ruled that analysis of the eighth factor neither increаsed nor decreased the likelihood of confusion.
See
IV. Remaining Claims
The complaint also alleges that defendant is committing false designation under the Lanham Act,
see
15 U.S.C. § 1125(a), violating the prohibition under Ohio common law against trademark infringement, and violating the Deceptive Trade Practices Act (“DTPA”) of Ohio.
See
Ohio Rev.Code Ann. § 4165.02 (Anderson 1991). The District Court correctly explained that these claims mirror the previously discussed federal claim of trademark infringement by also requiring proof of a likelihood of confusion.
See, e.g., Homeowners Group,
V. Conclusion
Accordingly, we REVERSE the grant of summary judgment to defendant and REMAND for proceedings consistent with this opinion.
Notes
. Although the pleadings fail to explain fully what defendant is, we note that Ohio law allows an individual to do business under a fictitious name. See Ohio Rev.Code Ann. § 1329.01(C) (Anderson 1993).
. Whether the "Daddy's” marks are still contestable is unclear, because defendant has been using them since January and May, 1990, a period-of over five years. As explained, however, their actual status may be irrelevant in this case.
. The District Court did not state specifically whether it found that the parties "compete directly” or that their goods are "somewhat related."
. The District Court also found that, if the long mark of plaintiff has a most significant word, it is “Junky." Although assigning greater weight to a dominant feature of a mark is permissible, see McCarthy, at § 23.15[3], and although the word "Junky” presumably lessens the similarity between the long mark of plaintiff and the full and abbreviated names of defendant, the effect of the word "Junky” is ultimately a factual issue.
