OPINION BY
¶ 1 This аppeal arises from a civil suit initiated by Appellee, D & H Distributing Company, Inc., against Appellant and Risk Protection International and Bohdan Sos-iak. The complaint asserts six counts for breach of contract and a bad faith claim under 42 Pa.C.S.A. § 8371 against Appellant arising out of Appellant’s refusal to pay claims under two export crеdit insurance policies and tort claims against the remaining defendants. Complaint, C.R. at 6. Appellant, National Union Fire Insurance Company, appeals from the Order denying its Petition to Compel Arbitration and Stay Proceedings. For the following reasons, we reverse and remand.
¶ 2 D & H is an international distributor of computer hardware and software. Id. ¶ 10. Appellant is an insurance company that issued the two policies at issue, which insured against certain risks of nonpayment by foreign purchasers of computer equipment and software from D & H. Id. ¶¶ 11-13, 15, and 18. The complaint asserts that D & H sold its products to several South American companies, and a number of purchasers defaulted on payments. Id. ¶¶ 21, 37, 54, 66, 84. D & H submitted claims under Appellаnt’s export credit policies, and Appellant refused payment alleging D & H had failed to comply with certain of the policies’ terms and conditions. On April 4, 2000, D & H commenced this action by filing a writ of summons. Appellant responded by making a written demand for arbitration pursuant to the arbitration clause contained in each policy. D & H refusеd to arbitrate and proceeded to file its complaint. Appellant next filed a petition to compel arbitration of the contractual dispute and stay the proceedings as to the balance of the claims. On July 6, 2001, after considering the parties’ briefs and arguments thereon, the trial court entered its Order denying the petition. This timely appeal followed. 1
¶ 3 Appellant presents the following questions for our review:
A. WHETHER UNDER THE FEDERAL ARBITRATION ACT, AS WELL AS STATE LAW, THE PHRASE ‘EITHER PARTY MAY ... DEMAND ... ARBITRATION’ IS MANDATORY AND REQUIRES THE ARBITRATION OF ALL DISPUTES AFTER DE-MANDE?]
B. WHETHER THE FEDERAL ARBITRATION ACT PREEMPTS ANY PENNSYLVANIA RULE THAT BAD FAITH CLAIMS ARE NOT SUBJECT TO ARBITRATION, AND WHETHER PENNSYLVANIA LAW PERMITS ARBITRATION OF BAD FAITH CLAIMSt?]
C. WHETHER THE PRESENCE OF OTHER DEFENDANTS WHO ARE NOT PARTIES TO AN ARBITRATION AGREEMENT NEGATES A DUTY TO ARBITRATE, AND WHETHER ALL PROCEEDINGS SHOULD BE STAYED PENDING ARBITRATION[?]
Appellant’s brief at 3.
Our standard of review of a denial of ... a petition to compel arbitration ‘is *1166 limited to determining whether the trial court’s findings are supported by substantial evidence and whether the trial court abused its discretion in denying the petition.’ Midomo Co., Inc. v. Presbyterian Hous. Dev. Co.,739 A.2d 180 , 186 (Pa.Super.1999).
Where a party to a сivil action seeks to compel arbitration of that action, a two-part test is employed to determine if arbitration is required. First, the trial court must determine if a valid agreement to arbitrate exists between the parties. Id. Second, if the trial court determines that such an agreement does exist, it must then determine if the dispute involved is within the scope of the arbitration provision. Id. ‘The scope of arbitration is determined by the intention of the parties as ascertained in accordance with the rules governing contracts generally.’ Henning v. State Farm Mut. Automobile Ins. Co.,795 A.2d 994 , 996 (Pa.Super.2002), citing, State Farm Mut. Automobile Ins. Co. v. Coviello,233 F.3d 710 , 716 (3rd Cir.2000).
Pittsburgh Logistics Sys., Inc. v. Professional Transp. & Logistics, Inc.,
[arbitration is a matter of contract and, as such, it is for the court to determine whether an express agreement between the parties to arbitrate exists. Because the construction and interpretation of contracts is a question of law, the trial court’s conclusion as to whether the parties have agreed to arbitrate is reviewable by this Court.
Smith v. Cumberland Group,
¶ 4 Instantly, there is no dispute that the asserted contrаctual claims are covered by the scope of the arbitration clause. 2 The critical question here concerns whether all such claims must be arbitrated upon demand or are merely permissive in nature. Of significance to this appeal, both policies contain the following arbitration provision:
PENNSYLVANIA ARBITRATION AMENDATORY ENDORSEMENT
It is hereby agreed and understood that, Article VLB. 3 of the Policy, ARBITRATION, has beеn deleted in its entirety and replaced with the following:
B. ARBITRATION
Should any dispute arise between the Insured and the Company under this policy, either may make written demand upon the other to submit the dispute for arbitration. The arbitration proceedings shall take place in the state shown in Item I [Pennsylvania] of the Policy Declarations. The Insured and the Cоmpany must notify the other of the competent appraiser each has selected. The two appraisers will promptly choose a competent and impartial umpire. Should either the Insured or the Company fail to appoint an appraiser or should the two'- appraisers so chosen fail to agree uрon an umpire, then the parties to the arbitration shall apply to' the appropriate federal or state court in the state shown in Item I of the Policy Declarations for the appointment of such appraiser. Each appraiser will sepa *1167 rately state in writing the amount of the loss. If the appraisers submit a written reрort of agreement on the amount of the loss, the agreed amount will be binding upon the Insured and the Company. If the appraisers fail to agree, the appraisers will promptly submit them differences to the umpire. A decision agreed to by one of the appraisers and the umpire will be binding upon the Insured and the Company. Each party shаll bear the expenses of its designated appraiser and shall jointly and equally share with the other the expense of the umpire and of the arbitration. Except as specifically provided, nothing in this article is intended to or shall in any manner limit or restrict the rights of the Insured or the Company or confer any rights to the Insured or to the Company. No award of the arbitrators or judgment of any court with respect to any award, dispute or controversy shall be entered in an amount exceeding the applicable limits set forth in this policy.
Trial Court Opinion, 1/4/02, at 2-3, Endorsement 14 to Policy No. 649-8292 and Endorsement 17 to Policy No. 649-8481, attached as Exhibit A to Complaint at C.R. 6.
¶5 Appellee asserts that a change of language in the arbitration provision so as to provide that “either may make written demand upon the other to submit the dispute for arbitration ...in lieu of the language that “the matter in dispute shall be referred [to arbitration] ...evidences the parties’ intent to make arbitration discretionary. Appellant counters that there is no ambiguity, аnd the courts have consistently viewed the use of the amendatory language as mandatory in the arbitration context. We find the Appellant’s position persuasive.
¶ 6 The Appellant cites to a number of federal cases interpreting similar permissive phraseology. For example, in
United States v. Bankers Insurance Company,
Article VIII Arbitration
If any misunderstanding or dispute arises between the Company Bankers and the FIA with reference to any factual issue under any provisions of this Arrangement ... such misunderstanding or dispute may be submitted to arbitration for a determination that shall be binding upon approval by the FIA.
Id. at 318 (emphasis supplied).
¶ 7 In upholding the obligatory nature of arbitration once demanded, the Circuit Court of Appeals reasoned:
Although the arbitration provisiоn of the Arrangement is framed in permissive terms, its use of permissive phraseology is not dispositive. In Austin v. Owens-Brockway Glass Container, Inc.,78 F.3d 875 (4th Cir.1996), we had occasion to review and interpret a similar arbitration provision. We held that a clause providing that ‘disputes ... may be referred to arbitration’ has the effect of giving ‘an aggrieved party the choice between arbitration and abandonment of his claim, i.e., he ‘may’ either arbitrate or abandon the claim.’ Id. at 879. As Judge Widener properly observed the contrary interpretation ‘would render the arbitration provision meaningless for all practical purposes,’ since parties ‘could always voluntarily submit to arbitration.’ Id.
Id.
at 320-321;
see also, American Italian Pasta Co. v. Austin Co.,
¶ 8 Although this Court has never before specifically addressed whether similar arbitration clauses are permissive or mandatory, we have had occasion to consider the scopе of automobile insurance policies containing similar language in the context of UM/UIM disputes and are guided by the results. In
Brennan v. General Accident Fire & Life Assurance Corp.,
If we and the covered person disagree whether that person is legally entitled to recover damages from the owners or operator of an underinsured motor vehicle, or do not agree as to the amount of damages, either party may make a written demand for arbitration. In this event each party will select an arbitrator. The two arbitrators will select a third. If they cannot agree within' thirty days, either may request that selection be madе by a judge of a court having jurisdiction. Unless both parties agree otherwise, arbitration will take place in the county and state in which the covered person fives. Local rules of law as to procedure and evidence will apply. A decision agreed to by two of the arbitrators will be binding.
Id.
¶ 9 Following the arbitration award in Brennan’s favor, thе insurance company filed a petition to vacate the award of the arbitrators. The trial court denied the petition. The insurer then appealed to this Court arguing that the setoff issue was waived because it was not presented to the arbitration panel and that the arbitrators had exceeded their scope of authority. We agreed with the insurer and reversed. . Allocatur was subsequently granted, and the Supreme Court reversed finding that the arbitrators properly exercised their discretion and found that Brennan had a right to recover under the policy. In reviewing the scope of the arbitration clause the Supreme Court noted:
A review of the language of the аrbitration clause reveals that arbitration is mandated whenever the insured and the insurer disagree as to when a party is legally entitled to recover damages. There is no limit to the jurisdiction of the arbitrators over what issues may be submitted and in fact the policy declares that all disputes between the insurance company and the insured will be arbitrated.-
*1169
Id.
¶ 10 Similarly, in
McGinley v. Allstate Ins. Co.,
ARBITRATION
If we and a covered person do not agree:
1. Whether that person is legally entitled to recover damages under this Part or
2. As to the amount of damages; either party may make a written demand for arbitration. In this event, each party will select an arbitrator. The two arbitrators will select a third. Tf they cannot agree within 30 days, either may request that selection be made by a judge of a court having jurisdiction.
Id.
at 421 (emphasis supplied). In reaching our decision we reiterated verbatim the reasoning stated in
Cunningham v. Prudential Property & Casualty Ins. Co.,
This provision is clear. Uninsured motorist сlaims, if agreement cannot be reached by the parties, must be submitted to ... arbitration. Recovery against Prudential cannot be had under its policy unless there has been (1) agreement or (2) arbitration. These are conditions precedent to each appellant’s right to be compensated according to the uninsured motorist fеature in Prudential’s policy. Without prior compliance with one or the other, Prudential cannot be made to pay an uninsured motorist claim. In the instant case, the averments of the complaint disclose that there has been neither agreement nor arbitration with respect to appellants’ claims.
‘It is the policy of the law to favor the settlement of disputes by arbitration and to promote the swift and orderly disposition of claims.’ Therefore, ‘court proceedings should not be read into the agreement to arbitrate.... The arbitration clause ... indicates that the parties contemplated one method, and one method only, for the resolution of disputes under [the uninsured motorist coverage]. That method was arbitration and all such disputes [must] be so decided.’
Id. at 878 (citations omitted). 4
¶ 11 The implication of these decisions is that this Court does not distinguish between the use of the term “may” or “shall” in the arbitration context. Instead, we generally recognize that the language permitting either party to demand arbitration operatеs to require the parties to submit to arbitration, as it clearly demonstrates that the parties contemplated the use of arbitration proceedings as the forum for resolution of disputes. The provision here at issue clearly evidences that the parties entered into an agreement to arbitrate disputes at either party’s choosing. There is no good reason for including an arbitration provision if it can be defeated by a unilateral refusal to arbitrate. We find D & H cannot vitiate Appellant’s choice simply by filing a lawsuit before the demand to arbitrate is made. We do not read the language used as requiring a race to the courthouse to preclude nоtice of a demand to arbitrate. Rather, we agree with the federal court’s interpretation that the use of the word “may” merely reflects *1170 a party’s ability to forego or abandon their claim. In the absence of abandonment or settlement, a claim that falls within the scope of the contract must be arbitrated upon demand. In оther words, the clause reflects that arbitration does not require the mutual consent of both insurer and insured. Therefore, we find in accordance with the policy language, arbitration became compulsory at the request of either party. We, therefore, reverse the Order denying Appellant’s petition to compel arbitratiоn.
¶ 12 Turning to Appellant’s remaining issues we find they are not properly before this Court at this time. The only appeal-able matter before this Court concerns Appellant’s petition to compel arbitration, and, as such, our review is confined to the narrow issue of whether the petition was properly denied.
See Shadduck v. Christopher J. Kaclik, Inc.,
¶ 13 Order reversed. Case remanded to the Court of Common Pleas of Dauphin County with instructions to enter an order granting National Union Fire Insurance Co., Inc.’s petition to compel arbitration of D & H Distributing Company, Inc.’s contract claims. Jurisdiction is relinquished.
Notes
. This appeal is an interlocutory appeal as of right pursuant to Pa.R.A.P. 311(a)(8) and 42 Pa.C.S.A. §§ 7320(a)(1) and 7342(a).
See Goral v. Fox Ridge, Inc.,
. Whether the bad faith claim falls within the scope of the arbitration clause is not ripe for our review. See discussion, infra, beginning at page 1170.
. Both parties concur that the Endоrsement was actually intended to replace the form Arbitration clause at Article VII.C., and not Article VLB as referenced.
. We note that the Prudential policy referenced in the Cunningham case contained the following language: "If no agreement can be reached, the matter will be submitted for arbitration according to the provisions of the Pennsylvania Arbitration Act of 1927. Upon written demand of either party, each party will select an arbitrator.”