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Clements v. Serco, Inc.
530 F.3d 1224
10th Cir.
2008
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Docket

*1 question According- not before us. judgment I would affirm the ly, respects. in all court

district

Gary Gerber, CLEMENTS and David

Plaintiffs-Appellees/Cross-

Appellants,

SERCO, INC., Defendant-

Appellant/Cross-

Appellee, County Commerce,

Fairfax Chamber of

Amicus Curiae. 06-4316,

Nos. 07-4005. Appeals,

United States Court of

Tenth Circuit.

July *2 (“Employees”), cross-appeal

David Gerber back-pay the district court’s calculation of “fluctuating ap- based on the workweek” proach, ask this court to remand for calculation under “time-and-a-half’ jurisdiction Exercising pursuant method. we affirm the to U.S.C. district summary judgment ruling court’s and its of back-pay. calculation Background I. Factual Army The United States contracted with in provide 2002 to recruiting Serco1 ser- Army Army vices to Reserves. contract, Army-Serco Under Serco (Herbert paid every recruiting time its was efforts L. Lipinsky Lino de Orlov S. (1) in following: Campopiano Rob- resulted one Fenster and Jennette briefs), prior military experience erts with him on the McKenna with no recruit CO, LLP, Denver, Long Aldridge & in Army enlisted the U.S. or the U.S. Defendanti-Appellant/Cross-Appellee. (2) Reserves; Army member the U.S. Army Reserves transferred to the U.S. (Erin Hymas T. Richard M. Middleton (3) Army; a former mili- member briefs), Durham & with him on the Jones tary Army in the enlisted U.S. U.S. UT, Plain- Pinegar, City, Lake Salt (4) Reserves; Army an applicant tiffs-Appellees/Cross-Appellants. shipped assigned or her training his D. Daniel B. Abrahams and Shlomo center. Both Clements and Gerber were Green, P.C., Katz, Epstein Becker & September hired in re- D.C., on the brief Amicus Washington, potential applicants cruit Curiae. Army Army and U.S. Reserves. Gerber’s MURPHY, SEYMOUR, and Before employment in ended June 2003 Clem-

McCONNELL, Judges. Circuit August in ents’ parties describe MURPHY, Judge. Circuit differently. Employees duties charac- (“Serco”) Serco, appeals Inc. the district jobs cold-calling terize individuals summary judgment that ruling court’s opportunities to inform them about employed civilian recruiters in Army serve the U.S. or U.S. to overtime com- company are entitled Reserves. The testified that pensation under Fair Labor Standards they spent most of their time Serco’s (“FLSA”). Act that because We conclude phone making prospective office calls not obtain commit- Serco’s hand, Serco, recruits. on the other cites to recruits, they were not en- ments from deposition testimony and affidavits de- fall They therefore do not gaged sales. scribing job nature of the exemp- one under salesmen” FLSA’s “outside Gary expected to be employees, tion. The Clement which signed by Re- original 1. The was Re- Serco. Serco was then substituted for contract Consultants, litigation. source Inc. On December source Consultants merged into Resource Consultants actively community, recruiting appli- then returned at the day give end of the job description required cants.2 The re- them a ride home. cruiters to a working relationship establish enlisted, After a recruit *3 educational, representatives paren-

with of regularly. met with recruits They provid- tal, civic, social, military, religious, and fra- training ed additional and often made tele- organizations give ternal and to formal and phone calls to the recruits to reinforce presentations advantages informal on the join their decision to Army the U.S. serving Army. in the Recruiters were Reserves. goal of this display publicity also to distribute and ma- continued contact keep was to the recruits high terials to school and students. enthused about their decision to enlist. interest, expressed Once recruit paid Serco the Employees a starting Employees up set an initial interview and salary of per week. The Employ- $600.00 administered math pre-screening and En- nominally ees’ salaries were increased in glish to determine if tests the recruit met February 2003. Additionally, paid requirements the minimum for enlistment. if Employees commission reached es- If requirements met, the Em- quotas tablished for recruits who enlisted ployees maintained contact with the re- and reported to assigned training cruit and other follow-up activi- center. The kept time cards ties, obtaining checks, such as background which were supervisor submitted to a at records, certificates, court birth health rec- the end of each pay period. week or ords, and other required documents Clements worked 480 overtime hours and enlistment. Gerber worked 596.5 overtime hours. Ser- had no to en- co, however, pay did not either Instead, list a recruit. recruits were en- overtime. listed at Military Entrance Processing (“MEPS”), Station operated by owned and Analysis II. MEPS, United States. At the a re- Congress enacted the FLSA order to cruit first underwent a physical exam. If improve “labor conditions detrimental passed, she she interviewed with U.S. the maintenance of the minimum standard Army officials and decided whether to en- living necessary health, efficien- list. Recruits also guidance met with cy, general and well-being of workers.” 29 counselors to jobs discuss the various 202(a). § U.S.C. To further this remedial available to the recruit. spent Recruits an aim, the requires FLSA employers pay day MEPS, entire at usually starting time and one-half who work at six o'clock in the morning ending at more hours a week and three or four who are o'clock the afternoon. A exempt. 207(a)(2)(C). § recruit 29 only sign could U.S.C. Oath of Enlist- ment in the The FLSA exempts employees Armed Forces of the United who are States Employees, MEPS. The classified as al- “outside salesmen” from the though recruit, unable to enlist a overtime-pay often requirement. 29 U.S.C. drove their MEPS, 213(a)(1). recruits to Congress delegated authority government Serco included two documents will court not consider material outside discussing military recruiting portions court.”); record before the district Tamari v. Army-Serco contract appendix. in their S.A.L., (Lebanon) 904, Bache & Co. 838 F.2d These materials were not before the district (7th Cir.1988) ("A litigant 907 put cannot such, court. As we decline to consider them then, part of his case in the trial court and if in our Kennedy, review. See United States v. loses, put he appeal.”). in the rest on (10th Cir.2000) (“This 225 F.3d to define this evidence and reasonable inferences Secretary light nonmoving par most favorable exemption. Comm’n, ty. Fye Corp. v. Okla. 516 F.3d authority, the Exercising delegated (10th Cir.2008). light “[I]n Secretary promulgated C.F.R. aims, remedial ex FLSA’s broad 541.500, defining salesman” “outside narrowly emptions must be construed.” any employee: Enters., Ackerman v. Coca-Cola 179 F.3d (a) purpose employed Who (10th Cir.1999). Further, customarily regularly and who is employer, Serco bears burden of employer’s place from his engaged away fit proving “plainly *4 places in: or of business unmistakably exemption’s within the (1) meaning Making sales within the (quotation Id. and alteration terms.” 3(k) Act; of or of the section omitted); Ben see also Arnold v. Kanow (2) for Obtaining orders or contracts 388, 392, 453, 4 sky, 361 U.S. 80 S.Ct. for the use of facilities for services or (1960). L.Ed.2d “The of 393 paid by will be which a consideration regulations are judicial Labor entitled to customer; and the or client are the primary deference and source of (b) of hours of work a nature Whose determining scope the guidance for of ex in paragraph that described other than Ackerman, the emptions to FLSA.” 179 (a)(1) (2) do of this section not exceed or (quotation at F.3d 1264 and alteration of the hours worked in percent omitted); U.S.A., see also Chevron Inc. v. nonexempt by workweek Council, Natural Res. Def. Provided, per- that work employer: 843-44, 104 S.Ct. 81 L.Ed.2d 694 conjunction and in formed incidental to (1984). employee’s own outside sales with the solicitations, including argues incidental deliver- Serco district court collections, regarded not be by concluding ies and shall were erred nonexempt as work. not outside salesmen because did not authority to have the “close sale.” The 3(k) (2003).3 § § Under 29 C.F.R. 541.500 “ contends, inability Employees, of the Serco FLSA, the or ‘sell’ ‘[s]ale’ of the word accompany recruits into the MEPS sale, any exchange, contract includes commitment, by way sign obtain their sale, sell, consignment shipment Enlistment, ing disposi the Oath of is not sale, disposition.” or other 29 U.S.C. 203(k). tive. No one other than the Em- § The district court ruled the to the recruits. dis “sold” We not “outside salesmen” ployees were agree. Although Employees engaged regulations because the re- by defined and, training the idea of sales “sold” not engaged cruiters were sales recruits, Army to joining potential it if the even sales, not sales work as defined engage failed to prove twenty regulations. nonexempt work did exceed worked, required the hours percent of sale, making The a under touchstone 541.500(b). by 29 C.F.R. Regulations, is obtaining the Federal by making This can done commitment. grant review the sum We novo, obtaining all a sale or order or contract for mary viewing motion de judgment er, govern all governing this case and citations to regulations the "outside 3. exemption on Au- C.F.R. herein refer version salesman" were amended regulations, regulations. gust prior howev- 2004. disagreed. 541.500. This re- 253. The court services. 29 C.F.R. out in students

quirement spelled potential numerous De- solicited orders from regulations. customers, partment For ex- in making of Labor their role the sale § 541.504 ample, explains 29 C.F.R. that was limited. The door-to-door student promotional exempt, work is unless it salesmen were instructed ascertain actually performed incidental to and in whether met prospect qualifica- certain conjunction outside employee’s with an tions but were prohibited collecting illustration, By way money. own sales. All Id. order forms col- regulation distribution lected describes scenario the salesmen were turned over to representative managers subsequently in which a manufacturer’s student con- prospect, visits retailer: tacted the pros- confirmed the pect qualifications, met the and explained representative may This manufacturer’s payment plan. Only then was a perform types promotional various ac- contract Fifth executed. The Circuit held putting up displays tivities such as student salesmen were posters, engaged in removing damaged spoiled promotional work; they gathered a list of stock from the merchant’s shelves or *5 potential were “receptive customers who to rearranging the merchandise. Such purchasing magazine the idea of subscrip- persons only can considered salesmen tions.” actually Id. at 260-61. The employed if are salesmen’s paved work way the for sale purpose engaged by of and are in made making someone else: manager. sales or To the student contracts. extent that Id. Narrowly promotional construing exemption, in engaged activi- court explained ties designed to stimulate sales which the student salesmen were by nothing will “pseudo-salesmen” be made someone else the work more than nonexempt. coverage must be considered thus not within the of the outside salesmen at exemption. Id. 261. 541.504(b)(2). Id. The regulation fur- explains, ther test “the whether a civilian recruiter is engaged in actually activities di- many ways in a student selling mag- unlike rected toward the consummation of his door, parallels azines door to between sales, own at least to extent of obtain- these two cases lead us to conclude the ing buy a commitment to from the person Employees engaged in promotion- likewise to selling. whom he is If his efforts are work, al paving way for someone stimulating directed toward the sales of his else—the United States make —to company generally rather the con- the sale. Sereo contests this characteriza- summation specific of his own sales his tion, arguing at no one the MEPS could exempt.” activities are not Id. (emphasis have “sold” the recruit on joining the added); see also id. 541.503 (explaining Army. viewing Even when the evidence in “any sales work includes other work per- light Serco, most favorable to the rec- formed furthering his ord does not support this contention. It efforts”). own sales only that the MEPS a recruit could concept pass

This is illustrated in enlist, Wirtz v. physical needed to choose a Serv., Inc., Keystone job, Readers 418 F.2d 249 suitable an sign oath to enlist. (5th Cir.1969). Students were engaged MEPS, in Before a recruit arrived at the no magazine door-to-door sales of “order subscrip- obtained; or contract” had been tions employer and sued their Employees merely overtime per- cultivated “a list of compensation. employer Id. at sons receptive who to seem[ed] the idea” Wirtz, claimed the student salesmen were “out- of joining the Army. 418 F.2d at 260; Ackerman, side salesmen” under FLSA. Id. at see also 179 F.3d at 1266.

1229 however, sup argues its employees, is further This conclusion akin representa- are more to “field opin Department of ported two DeVry, v. tives” Nielsen 302 from the Western ion letters and case (W.D.Mich.2003). F.Supp.2d 750 Michigan examining whether District of recruiters, rep- Much like civilian field the outside qualify recruiters college are assigned specific resentatives territo- Agency opinion let exemption. salesman calls, ry through high phone school Chevron-style defer not warrant ters “do visits, appointments, seek student 529 County, v. Harris ence.” Christensen DeVry, recruit students to enroll at for- 576, 587, 120 146 L.Ed.2d S.Ct. higher profit, technology-based education (2000). are, however, They “entitled Id. identifying eligible institution. After & respect [ under Skidmore ] Swift candidates, representatives the field assist Co., 134, 140, S.Ct. 323 U.S. potential completing candidates (1944), but extent L.Ed. Id. application. college Unlike the recruit- interpretations power those have ers discussed in the La- omitted). (quotations persuade.” letters, however, DeVry’s opinion bor’s opinion of Labor’s letters representatives field have college recruiters each state: a prospective obtain a commitment from regularly who Ordinarily, DeVry strictly individual student. Id. at 756. uses objective performs recruitment for a is not criteria admission. DeVry any- district court concluded “[i]f making college’s sales of the pertaining one made a decision to admis- services, obtaining contracts for its sions, representatives, it was the field *6 Rather, college recruitment services. responsible sorting from out the activity analogous pro- to appears sales general population prospective students work, since, promotion motion like DeVry which material.” ones were Id. who solicits customers a busi- ness, job the in college engaged recruiter is the ap- duties customers, quite i.e., pear similar to those of the qualified stu- field identifying representatives they DeVry, differ an dents, inducing application to important aspect. repre- Unlike the field in turn college, the which decides wheth- sentatives, a prospective who could offer offer of its er to make contractual DeVry, to student admission Serco’s civil- applicant. educational services to the only lay ian recruiters could the Labor, Opinion Dept. Wage from Letter Army groundwork. only It was the —and (Feb. 19, 1998), and Hour Div. 1998 WL could enlist a recruit. —who 852683; Opinion Dept. from of La Letter Thus, Employees operated more like 20, 1999), bor, Wage (Apr. and Hour Div. college recruiters described in the De- Thus, college re 1999 WL 1002391. partment opinion Labor’s letters than not be cruiters were outside salesmen DeVry’s representatives. field Because not to cause obtain commitments sales, Employees were instead, services; purchase educational as defined of Labor’s college’s they promoted services regulations, they were not “outside sales- paved way make men.” We therefore affirm the district court.4 contractual offer. argument possible good if A can be made note is that even Serco's salesmen. We it that "sales” in this context used employees had obtained commitments instead, recruits, metaphorical only; the Em- qualify would as outside sense still Cross-Appeal

III. per week. The district court found the parties such had an understanding, and requires eligible FLSA em therefore calculated pay pursuant back ployees compensated to be at one and one- fluctuating workweek method. The hourly wages half their for overtime hours Employees cross-appeal ruling this 207(a)(1). Where, § worked. U.S.C. ask this court to hold the are however, met, certain conditions pay entitled to pursuant back calculated rate is reduced “half time.” 29 C.F.R. the time-and-a-half formula. (2003). § 778.114 This is referred to as “fluctuating workweek” method. Pur The Employees contend 778.114 re- suant to regu quires of Labor’s that the “clear mutual understand- lations, fluctuating ing” workweek method must extend to how premi- overtime is to be when used “there is clear mutual ums parties would calculated. understanding of the parties initially that the agreed fixed that no overtime would salary compensation thus, (apart paid; from over be agreement no as to the premiums) time for the hours payment worked each of overtime ever existed. The workweek, number, however, whatever their regulation, rather “calls no such working than for hours some enlarged other understanding.” v. Valerio Put- weekly fixed work period.” (1st nam Assoc. 173 F.3d 778.114(a). Cir.1999). Under kind of compen parties “The must have structure, sation salary “is intended to reached a ‘clear mutual understanding’ compensate employee straight time while the employee’s may hours rates for whatever vary, hours are worked in the his or her salary base will not.” Id.; workweek.” Id. regardless of the see Bailey County also George- town, fluctuating (4th nature of the an employ Cir.1996) hours 94 F.3d work, may ee be it sixty, (rejecting proposition that “an em- salary is intended pay for all ployee hours must also understand the manner contrast, worked. In an who is which pay his or her overtime is calcu- compensated on hourly basis is contrary entitled lated” as regulation). to the *7 to overtime calculated the time-and-a- our inquiry is the Employ- whether half method. ees and Serco had a clear and mutual that understanding they paid would be on By terms, § its own applies 778.114 salary a basis for all hours worked. if there “a clear mutual understanding of the parties” that salary the fixed is com- We agree with the district court that the pensation for however many parties hours the em- had this clear mutual under- ployee may work particular week, in a standing. plaintiffs The in deposi- stated rather than for a fixed number of tion testimony hours that they were hired on a ployees buyers.” acted "outside employer’s It is the "service” to the from recruit, Army, offering not the who is a ser- they whom goods. obtain their It is obvi- buyer”

vice. An exempt "outside is not relationship ous that the is the here reverse the FLSA: of that of salesman-customer. The inclusion word "services” is not 541.501(e) (2003). 29 C.F.R. In a loose who, exempt persons intended to very in a sense, Employees selling Army’s were sense, loose are sometimes described as services; they promoting were the idea of a selling example, "services.” For it does not however, Army, career. The appears persons include such as servicemen even customer, paying be the for services of though they may sell the they service which parties the recruits who enlist. The do not perform. themselves does it Nor include raise buyers, argument very outside we decline to sua in a loose sense selling sometimes sponte described as ground. decide case on this This they routinely forty that hours. is sufficient establish salaried basis forty they hours a week. re- Employees than understood would more worked working Second, for less They salary. were neither docked the Employ- ceive a fixed paid nor more hours a week forty inquiries ees numerous cite their to Serco hours a they more than worked when management and to Wells, 125 F.3d Mayhew See week. they receive Labor about whether should (4th Cir.1997) employee (explaining sup- this evidence overtime. docked where he was neither was salaried ports Employees the conclusion that paid personal errands nor running a and mutual did not have clear extra hours a he worked ten more when pay, overtime it is understanding week). In sent to the letters Employees to whether the irrelevant as Labor, plaintiffs salary, described they being paid understood were on a sala- fully This hourly, wage agreements. not hourly ried or basis. Employ- the conclusion that supports the fluctuating Based on workweek for all paid a salaried basis ees method, court the district awarded Clem- they that had clear worked and hours $3,006.82 in pay back and Gerber ents arrange- understanding of this and mutual $3,651.02. affirm this award. We ment. point pieces to two The IV. Conclusion understanding suggest such an evidence to reasons, foregoing For the we affirm First, testified not Clements exist. the district court. Hixon, stated manager, that Serco’s Steve salary paid be “would McCONNELL, Judge, Circuit work per week and that this would $600.00 concurring. A close examina- per hour.” out $15.00 agree majority plain- I with the that the statement, however, reveals tion of this be- tiffs here were “outside salesmen” under- Clements testified that his they did not have the cause standing was that the effective re- complete signing the transaction of hour, not that pay rate of $15.00 Army. funda- up cruits The more the hour. paid would must plaintiffs prevail, mental reason affidavits, subsequent Employees, however, recruiting activity that the Hixon’s expressed that understood is not “sales” within the mean- would be com- statements to mean ing Fair Labor Standards Act. pensated forty hours of work a week. governing regulations define the term testimony disputed This does create as an “en- “outside salesman” existence of clear and material fact. The *8 employer’s gaged away place, irom his “may be understanding mutual based on places, “making of sales” or business” implied employment terms of one’s “obtaining orders or contracts for ser- employ- if it agreement is clear from the A 541.500. recruiter vices.” C.F.R. actions that he or she understood ee’s goods or services or obtain does sell of ver- payment plan spite after-the-fact goods or orders or contracts for services. Mayhew, contentions otherwise.” bal (or Rather, purchases in this the recruiter omitted). Evidence (quotation at 219 F.3d case, engages promotional activities under- presented that of) purchase services from leading they not be docked when they stood would A is more like a recruit. recruiter hours and would worked fewer buyer than a seller.1 paid they worked over not be more when prospective college persuades students to is different. A recruiter 1. A recruiter Letter, Opinion A of Labor America, UNITED STATES of plaintiffs (Appellees’ Br. at

cited Plaintiff-Appellee, 17), closely point. Opinion on See Let Labor, Dept. Wage of and Hour ter (Oct. 4, 1982), 1982 DOL Div. WH LEXIS Stacy ANDREWS, Defendant, Bobbie that 28. The letter holds recruiters cannot salespersons” be “outside because “[w]ork Lathrop; Lathrop; Richard Camela recruiting such Laumer, Joe Claimants- of part client would not be considered Appellants. activity sales of the recruiter.” Id. at *4. regulations No. 07-6092. buy make that those goods clear Appeals, United States Court employers services on behalf their Tenth Circuit. “sales,” though they even a very “in loose sense are sometimes de July selling employer’s scribed as ‘service’ to the from whom obtain their

goods. It obvious that the relationship is the

here reverse salesman- 541.501(e) (2003).

customer.” 29 C.F.R.

Presumably, majority place does not rationale,

primary Maj. reliance this on see

Op. n. because in their briefs in appellees Court the focused on other arguments. I

legal quarrel have no with

that, opinion but the should not be miscon- implying

strued as that recruiters would

be “salesmen” if had the plain-

finalize the enlistments. Even if the

tiffs in accompanied this case had the re- recruiting

cruits into the station and

signed paperwork the final behalf

Army, this would not make them “sales- salesmen,

men.” To the employee’s

job must be to Hiring, recruiting sell. hire, is not sales. *9 services;

purchase college’s (W.D.Mich. ry, F.Supp.2d he not at tempting persuade students to sell their 2003), inapposite. college. services to the v. DeV Nielsen

Case Details

Case Name: Clements v. Serco, Inc.
Court Name: Court of Appeals for the Tenth Circuit
Date Published: Jul 1, 2008
Citation: 530 F.3d 1224
Docket Number: 06-4316, 07-4005
Court Abbreviation: 10th Cir.
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