delivered the opinion of the Court.
The opinion issued April 6, 2000, is withdrawn, and the following opinion is substituted in its place:
The principal issue in this case is whether an employer owes a duty of good faith and fair dealing to its employees. The plaintiffs are present or former City of Midland police officers. They sued two other officers and the City asserting various causes of action that have as their nucleus allegations of retaliation and discrimination. The trial court granted summary judgment for the defendants on all claims. The plaintiffs appealed, and the court of appeals affirmed in part, reversed in part, vacated the trial court’s judgment in part, and remanded the case to the trial court. The City and the defendant police officers seek review. We hold that (1) there is no cause of action in Texas based on a duty of good faith and fair dealing in the context of an employer/employee relationship; (2) there is no evidence to support the plaintiffs’ claims of intentional infliction of emotional distress; and (3) the claims of two plaintiffs for reinstatement as a remedy for alleged violations of the Texas Constitution should be remanded to the trial court for further proceedings. Accordingly, we affirm the judgment of the court of appeals in part, reverse in part, and remand the reinstatement claim of Milton O’Bryant 1 to the trial court.
I
The five plaintiffs in this case, Milton O’Bryant, Leonard Hendon, Jr., Jimmie Cross, Joe Ortiz, and Marvin Rasco, were certified law enforcement and police officers for the City of Midland. O’Bryant brought two prior lawsuits against the City that are pertinent to this case. In the first, O’Bryant sued in federal court alleging violations of the Americans with Disabilities Act (ADA). O’Bryant voluntarily dismissed that suit. About a year later, the City notified O’Bryant and seven other police officers (who included the plaintiffs) that their duties were slated to be reclassified as civilian positions within three months. Each officer was given the option of: (1) staying in his present position with reclassification as a civilian; (2) applying for a transfer to another position within the police department and continuing in the status of police officer; or (3) applying for a transfer to a civilian position in other City departments. If an officer chose a civilian position, then the pay and benefits would be less. The City also required its police officers to demonstrate greater physical abilities than it had in the past.
After these and other changes within the police department were announced but before they took effect, O’Bryant filed a second suit, and Hendon, Cross, Ortiz, and Rasco later joined as plaintiffs. That suit was filed in state court seeking to enjoin the City’s alleged violations of the ADA and the Texas Commission on Human Rights Act. The plaintiffs voluntarily dismissed that action.
The City proceeded to reclassify many positions that police officers had held, and each of the plaintiffs was affected. Two of the plaintiffs, O’Bryant and Cross, were working in the telephone response unit and were reclassified as civilians. Cross suffered from a degenerative arthritic condition, and O’Bryant had previously injured his back and was under physician’s orders to limit physical activity. Two other plaintiffs, Rasco and Ortiz, were trans *212 ferred to evening shifts as patrol officers when their respective positions in the evidence room and in the telephone response unit were reclassified as civilian positions. Rasco suffered from heart and lung disease, and Ortiz has an artificial leg prostheses. Both men requested transfer to another position with police officer status, and patrol duty was the second choice of assignment for both. Plaintiff Hendon, who had no disability, was transferred to an evening patrol after his position in crime analysis became a civilian one. A few months after these reclassifications took effect, the plaintiffs brought this suit against the City and later added as defendants Chief of Police Richard L. Czech, and another police officer, J.W. Marugg, in their official and individual capacities.
The plaintiffs alleged that the reclassifi-cations were in retaliation for filing the two prior suits. Rasco and Ortiz asserted that because of their disabilities, their personal safety was endangered when they were transferred to evening patrol shifts instead of less hazardous and less strenuous airport duty. O’Bryant similarly claimed that he was placed in jeopardy by his new assignment as an unarmed, non-commissioned civilian officer who was at times the only person on duty at the police station. The plaintiffs also alleged that the City’s new, more stringent physical requirements for police officers were unnecessary and discriminated against the plaintiffs who had disabilities. A number of other acts of discrimination and retaliation were alleged by all five plaintiffs. Their theories of recovery included violations of the Texas Labor Code, intentional infliction of emotional distress, breach of an alleged duty of good faith and fair dealing, tortious interference with contract, and violations of the due course of law and free speech provisions of the Texas Constitution. The plaintiffs also sought an injunction restoring them to their original positions with the status and benefits of police officers.
The defendants’ responses to the factual allegations are detailed by the court of appeals.
The City, Czech, and Marugg moved for summary judgment asserting official and sovereign immunity, that an implied duty of good faith and fair dealing does not arise in an employment agreement, that none of the defendants’ actions constituted intentional infliction of emotional distress, that there is no private cause of action for damages under the Texas Constitution, that the City’s employees could not as a matter of law interfere with its employment contracts with the plaintiffs, and that there had been no violations of the Texas Labor Code. The trial court granted summary judgment for all defendants on all claims without specifying the grounds. The plaintiffs appealed. The court of appeals affirmed in part, reversed in part, and vacated the trial court’s judgment in part.
The court of appeals held that the defendants were entitled to summary judgment on the tortious interference claims. Id. at 415. The court also held that the plaintiffs were not entitled to money damages in the form of back pay for alleged constitutional violations. Id. at 414. The court of appeals concluded, however, that reinstatement was available as a remedy for the alleged constitutional violations and that summary judgment on that claim for relief was inappropriate. Id. at 414-15. The court of appeals also reversed the trial court’s judgment with regard to official immunity, sovereign immunity, and intentional infliction of emotional distress on the *213 basis that there were fact issues to be resolved. Id. at 413, 416. The court of appeals likewise reversed the trial court’s judgment with regard to the plaintiffs’ claim that the City had breached a duty of good faith and fair dealing. The court reasoned that the City had failed to negate that it owed such a duty to the plaintiffs. Id. at 416. Finally, the court of appeals held that the trial court did not have jurisdiction of the Labor Code claims because the plaintiffs had failed to exhaust their administrative remedies. Id. at 417. The court of appeals accordingly vacated the summary judgment with regard to the Labor Code claims. Id.
The City and the individual defendants filed a petition for review in this Court, which we granted. Because of our disposition of the issues regarding good faith and fair dealing and intentional infliction of emotional distress, we do not consider any of the issues raised regarding official immunity.
We turn first to the court of appeals’ holding that the City was not entitled to summary judgment on the plaintiffs’ claim that it breached a duty of good faith and fair dealing.
II
The City contends that no cause of action exists in Texas for breach of a duty of good faith and fair dealing in the context of an employer/employee relationship. This Court has never decided the question. Courts in other jurisdictions that have considered the issue have reached varying conclusions.
In decisions that have considered employment at-will, the holdings seem to fall within one or more of several broad categories: 1) an employee cannot be terminated if to do so would violate public policy; 2 2) there is an implied covenant of good faith and fair dealing not to impair a right to receive a benefit an employee has already earned; 3 8) there is a general implied covenant of good faith and fair dealing; 4 4) there is an implied covenant of good faith and fair dealing, but any *214 damages are limited to a contract measure, not a bad faith, tort measure; 5 or 5) there is no implied covenant of good faith and fair dealing. 6 A few courts also suggest that the terms of an employee handbook can create a similar obligation that limits the at-will nature of the employment. 7
In the relatively few cases in which the . employment agreement at issue was not at-will, the decisions seem to fall into the following categories: 1) there is only a cause of action for breach of an express covenant; 8 2) there is an implied covenant of good faith and fair dealing not to nullify the benefits of the contract; 9 3) there is no covenant of good faith and fair dealing in a “just cause” contract because the fact-finder will decide what is or is not just *215 cause; 10 or 4) there is a covenant of good faith and fair dealing in a “just cause” contract or a contract for a definite term. 11
This Court has held that not every contractual relationship creates a duty of good faith and fair dealing.
See Great Am. Ins. Co. v. North Austin Mun. Util. Dist. No. 1,
As the plaintiffs recognize, this Court has imposed an actionable duty of good faith and fair dealing only when there is a special relationship, such as that between an insured and his or her insurance carrier.
See Arnold v. National County Mut. Fire Ins. Co.,
But the elements which make the relationship between an insurer and an insured a special one are absent in the relationship between an employer and its employees. First, in Texas, the employment relationship is generally at-will unless the parties enter into an express agreement that provides otherwise. Second, insurance contracts are typically much more restrictive than employment agreements. If an insured suffers a loss, he cannot simply contract with another insurance company to cover that loss. By contrast, an employee who has been demoted, transferred, or discharged may seek alternative employment.
See, e.g., Foley v. Interactive Data Corp.,
Moreover, this Court has thus far recognized only one limited common-law exception to the at-will employment doctrine. We held in
Sabine Pilot Service, Inc. v. Hauck,
Similarly, we decline to impose a duty of good faith and fair dealing on employers in light of the variety of statutes that the Legislature has already enacted to regulate employment relationships. 12 Recognizing a new common-law cause of action based on the duty plaintiffs advocate would tend to subvert those statutory schemes by allowing employees to make an end-run around the procedural requirements and specific remedies the existing statutes establish.
Here, for instance, plaintiffs have alleged claims for discrimination and retaliation under sections 21.051 and 21.055 of the Texas Labor Code. Tex. Lab.Code §§ 21.051, 21.055. But the court of appeals determined that plaintiffs had failed to exhaust their administrative remedies as required by the Labor Code, and that therefore the trial court did not have jurisdiction over those claims.
In holding that there is no duty of good faith and fair dealing in the employment context, we perceive no distinction between government and private employers, inasmuch as both types of employers are subject to applicable laws, regulations, and contractual agreements. Nor do we see any meaningful basis to distinguish between employment at-will and employment governed by an express agreement. A court-created duty of good faith and fair dealing would completely alter the nature of the at-will employment relationship, which generally can be terminated by either party for any reason or no reason at all, and we accordingly decline to change the at-will nature of employment in Texas. If, as plaintiffs argue, they could only be terminated or transferred for reasons of “merit,” that fact militates against imposing a common-law duty of good faith and fair dealing because such a contractual limitation would afford more rights to the plaintiffs than at-will employees possess. Moreover, such a duty would be unnecessary when there are express contractual limits on an employer’s right to terminate.
Accordingly, we hold that the City of Midland was entitled to summary judgment on the plaintiffs’ claims that the defendants breached a duty of good faith and fair dealing. We turn to the claims for intentional infliction of emotional distress.
Ill
The elements of intentional infliction of emotional distress are: (1) the defendant acted intentionally or recklessly; (2) the conduct was extreme and outrageous; (3) the defendant’s actions caused the plaintiff emotional distress; and (4) the emotional distress that the plaintiff suffered was severe.
See Brewerton v. Dalrymple,
Our recent decision in
GTE Southwest, Inc. v. Bruce,
In this case, the City’s decision to reclassify positions formerly held by police officers as civilian positions does not rise to the level of extreme and outrageous conduct that is required for the tort of intentional infliction of emotional distress.
Cf Randall’s Food Markets, Inc. v. Johnson,
Accordingly, plaintiffs have failed to raise a fact question about “the existence of some conduct that brings the dispute outside the scope of an ordinary employment dispute and into the realm of extreme and outrageous conduct.”
GTE Southwest,
The trial court did not err in granting summary judgment for the defendants on the claims for intentional infliction of emotional distress.
IV
The final claim at issue is that of O’Bryant for reinstatement as a police offi *218 cer to remedy alleged violations of the due course of law and free speech provisions of the Texas Constitution. See Tex. Const. art. 1, §§ 8, 19. From the briefs filed in this Court, it does not appear that the other plaintiffs seek reinstatement based on violations of the Texas Constitution.
The court of appeals concluded that our decision in
City of Beaumont v. Bouillion,
The defendants’ motion for summary judgment did not address the reinstatement claims or whether there had been constitutional violations. The motion asserted only that damages could not be recovered for violations of the Texas Constitution. The trial court accordingly erred when it granted summary judgment for the defendants on all claims.
See Chessher v. Southwestern Bell Tel. Co.,
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For the reasons considered above, we affirm the judgment of the court of appeals in part, reverse that judgment in part, and remand O’Bryant’s claim for reinstatement to the trial court for further proceedings consistent with this opinion.
Notes
. According to a Suggestion of Death filed in this matter on August 26, 1999, Cross died on July 20, 1999, while this appeal was pending. Plaintiff’s counsel indicates in plaintiff's motion for rehearing that it is therefore inappropriate to remand Cross's claim for equitable reinstatement. Accordingly, we hereafter address only O’Bryant’s reinstatement claim.
.See Era Aviation, Inc. v. Seekins,
.
See Era Aviation, Inc. v. Seekins,
.
See DuPont de Nemours and Co. v. Pressman,
.
See Foley v. Interactive Data Corp.,
.
See Hamblen v. Danners, Inc.,
.
See Breen v. Dakota Gear & Joint Co.,
.
See Decker v. Browning-Ferris Indus., Inc.,
.
See Smith v. Meridian Joint Sch. Dist.,
.
See Hammond v. United of Oakland, Inc.,
.
See Barbe v. A.A. Harmon & Co.,
. See, e.g., Tex. Agric. Code § 125.013(b); Tex. Civ. Prac. & Rem.Code § 122.001; Tex. Elec. Code §§ 161.007, 276.001; Tex. Fam.Code § 158.209; Tex. Gov’t.Code §§ 431.006, 554.002; Tex. Health & Safety Code §§ 81.102, 242.133, 502.017, 592.015; Tex. Lab.Code §§ 21.051, 21.055, 52.041, 101.052, 411.082, 451.001; Tex. Loc. Gov't Code § 160.006; Tex. Occ.Code §§ 103.001, 160.003, 160.007, 301.419.
