delivered the opinion of the Court.
A police officer who has been suspended from duty has a right to appeal that action to either a civil service commission or to an independent, third-party hearing examiner. If the officer appeals to a hearing examiner, his ability to seek further review in a district court is severely limited. The suspended police officer in this case elected to appeal to a hearing examiner, but the City failed to inform him of the appeal limitation, as it was required to do by statute. The court of appeals concluded that the notification requirement is jurisdictional, and that its omission deprives a hearing examiner of authority to hear an appeal.
I
Justin White, a member of the DeSoto Police Department, was suspended following two internal investigations which the Department alleged revealed improper conduct. The police chief delivered a letter of indefinite suspension to White, alleging that he abused sick time policy, lied to an investigator, and interfered with a prosecution, all of which violated numerous department policies. The letter met almost all of the applicable requirements required by statute. See generally Tex. Loc. Gov’t Code §§ 143.001-.363. It was issued timely, and it notified White that an appeal had to be filed with either the Civil Service Commission or an independent third-party hearing examiner within ten days of receipt. See id. §§ 143.052(c), (d); .057(a). However, the letter did not notify White that an appeal to a hearing examiner would limit his ability to seek further review with a district court, as required by the Code. See id. § 143.057(a), (j).
White elected to appeal the suspension to a hearing examiner, where he was represented by counsel. As soon as the hearing began, White complained that the examiner was without jurisdiction to hear his appeal because the City’s letter failed to notify him of the appeal limitation, as required by the Code. In an attempt to rectify the omission, the examiner offered White an abatement, a continuance, and the opportunity to change his election, all of which White refused. The examiner then proceeded with the hearing, finding that jurisdiction was proper, as the City had substantially complied with the notice requirements under the Code. After the *392 hearing, the examiner upheld White’s suspension.
White filed suit in district court, arguing that the examiner was without jurisdiction to hear his appeal.
See id.
§ 143.057(5) (permitting judicial review of hearing examiner decision on grounds that the examiner was without jurisdiction). The trial court agreed, granting summary judgment in favor of White and ordering the City to reinstate White, correct his employment records, and pay his attorney’s fees. The court of appeals affirmed, holding that the notice requirements under the Code were jurisdictional, and that substantial compliance with those requirements did not suffice.
The City petitioned the Court, arguing: (1) the notice provision is not jurisdictional; (2) even if it is jurisdictional, substantial compliance satisfies the notice requirements under the Code; and (3) if White is entitled to relief, the trial court’s grant of attorney’s fees exceeded the remedies available under the Code. We agree with the City that notice of the appeal limitation as required by section 143.057(a) is not jurisdictional. Therefore, we need not reach the City’s other two issues.
II
Chapter 143 of the Local Government Code, known as the Fire Fighter and Police Officer Civil Service Act, outlines the disciplinary process by which a municipality may suspend an officer and how that officer may appeal the suspension. Tex. Loc. Gov’t Code §§ 143.051-.057. 1 A police department may suspend an officer for a violation of civil service rules. Id. § 143.052(b). The officer may then appeal the suspension to either the Fire Fighters’ and Police Officers’ Civil Service Commission, or an independent third-party hearing examiner. Id. §§ 143.010, .053, .057(b). If the officer appeals to the Commission, the officer may seek review of the Commission’s decision with a district court, which conducts a de novo review. Id. § 143.015(b). However, if the officer appeals to a hearing examiner, the officer waives subsequent review by a district court, id. § 143.057(c), except “on the grounds that the [hearing examiner] 2 was without jurisdiction or exceeded its jurisdiction or that the order was procured by fraud, collusion, or other unlawful means.” Id. § 143.057(j).
The Code specifies how the officer makes this appellate election. Within 120 hours of the suspension, the department head “shall ... file a written statement with the commission giving the reasons for the suspension,” and also immediately deliver a copy of the statement to the suspended officer. Id. § 143.052(c). The statement, also referred to as a letter of *393 disciplinary action, 3 “must point out each civil service rule alleged to have been violated ... and must describe the alleged acts of the person that the department head contends are in violation of the civil service rules.” Id. § 143.052(e). It must inform the suspended officer that if he chooses to appeal, he must file a written appeal within ten days 4 of receiving the letter, id. § 143.052(d), and that he “may elect to appeal to an independent third party hearing examiner instead of to the commission.” Id. § 143.057(a). Of importance to this case, the letter must also inform the officer “that if [he] elects to appeal to a hearing examiner, [he] waives all rights to appeal to a district court,” id. § 143.057(a), except on the grounds that “the arbitration panel was without jurisdiction or exceeded its jurisdiction or that the order was procured by fraud, collusion, or other unlawful means.” Id. § 143.057(j).
Here, it is undisputed that the letter of disciplinary action failed to inform White that if he elected to appeal to a hearing examiner, his rights of review by a district court were waived, except under limited circumstances. See id. § 143.057(a), (c), (j). The question is whether that omission deprived the hearing examiner of jurisdiction to hear the appeal.
Ill
A
“The failure of a jurisdictional requirement deprives the court of the power to act (other than to determine that it has no jurisdiction), and ever to have acted, as a matter of law.”
Univ. of Tex. Sw. Med. Ctr. at Dallas v. Loutzenhiser,
*394
As an initial matter, White argues that
Dubai’s
reasoning does not apply here because
Dubai
dealt with a court of general jurisdiction, whereas a hearing examiner is a tribunal of very limited jurisdiction as prescribed by statute.
Dubai
was a wrongful death action in which the deceased was a foreign citizen.
White argues that in an administrative context, the possibility of a delayed attack on a judgment is not present, in part because a later challenge to subject-matter jurisdiction is limited to the appeal process outlined in the Code.
See
Tex. Loc. Gov’t Code § 143.057(j) (permitting appeal to district court from hearing examiner “only on the grounds that the [hearing examiner] was without jurisdiction or exceeded its jurisdiction or that the order was procured by fraud, collusion, or other unlawful means”). White cites no authority for this proposition, and we are not convinced that a delayed attack on an administrative judgment is an illusory concern.
See, e.g.,
Restatement (Second) of Judgments § 12 cmt. e., at 123 (1982) (“There remain courts and administrative tribunals staffed by judges untrained in law or whose jurisdiction is so narrow as to be nearly ministerial. The opportunity to challenge subject matter jurisdiction in such a forum may therefore be inadequate. When this is so, a challenge to subject matter jurisdiction may properly be permitted through subsequent attack on the judgment.”); see
also Igal,
Consistent with ' Dubai, then, we begin with the presumption that the Legislature did not intend to make the notice under section 143.057(a) jurisdictional; a presumption overcome only by clear legislative intent to the contrary.
B
To determine whether a statutory requirement is jurisdictional, we apply statutory interpretation principles.
Igal,
We consider a number of factors in determining whether the Legislature intended that a provision be jurisdictional.
See generally Helena Chem. Co. v. Wilkins,
In addition to the other notice requirements prescribed by this chapter, the written notice for a promotional bypass or the letter of disciplinary action, as applicable, issued to a fee fighter or police officer must state that in an appeal of an indefinite suspension, a suspension, a promotional bypass, or a recommended demotion, the appealing fire fighter or police officer may elect to appeal to an independent third party hearing examiner instead of to the commission. The letter must also state that if the fire fighter or police officer elects to appeal to a hearing examiner, the person waives all ñghts to appeal to a district comt except as provided by Subsection (j).
Tex. Loc. Gov’t Code § 143.057(a) (emphasis added). Subsection (j) states the limited exception: “[a] district court may hear an appeal of a hearing examiner’s award only on the grounds that the [hearing examiner] was without jurisdiction or exceeded its jurisdiction or that the order was procured by fraud, collusion, or other unlawful means.” Id. § 143.057(j).
Section 143.057(a) clearly requires that the letter notify the officer of the appeal limitation. It provides that the letter
must
inform the officer of the limitation.
Id.
§ 143.057(a). The Code Construction Act explains that “ ‘must’ creates or recognizes a condition precedent,” Tex. Gov’t Code § 311.016(3), and we have recognized that “must” generally means mandatory.
Helena Chem.,
But “just because a statutory requirement is mandatory does not mean that compliance with it is jurisdictional.”
Albertson’s, Inc. v. Sinclair,
We have also looked for “the presence or absence of specific consequences for noncompliance” in determining whether a provision is jurisdictional.
Helena Chem.,
Finally, we look to “the consequences that result from each possible interpretation.”
Helena Chem.,
C
White urges that our decision in
City of Temple Firemen’s and Policemen’s Civil Service Commission v. Bender
precludes a finding that the notice provision is non-jurisdictional.
The appeal must include the basis for the appeal and a request for a commission hearing. The appeal must also contain a statement denying the truth of the charge as made, a statement taking exception to the legal sufficiency of the charge, a statement alleging that the recommended action does not fit the offense or alleged offense, or a combination of these statements.
Tex. Loc. Gov’t Code § 143.010(b). Officer Bender was suspended indefinitely and attempted to appeal to the Civil Service Commission.
Bender,
White argues
Bender
dictates that a failure to meet a particular statutory requirement must be jurisdictional. But
Bender
focused on whether the officer had timely and properly invoked the Commission’s jurisdiction — ensuring the case was properly before the Commission.
Id.
at 951-53;
see also Essenburg v. Dallas County,
D
For these reasons, we hold that the City’s failure to provide the mandatory notice under section 143.057(a) did not deprive the hearing examiner of jurisdiction to hear White’s appeal.
IV
Having determined that the notice provision is not jurisdictional, we must determine the proper remedy, if any, for the City’s failure to comply. “When the statute is silent as to the consequences for noncompliance, we look to the statute’s purpose in determining the proper remedy.”
Helena Chem.,
The purpose of this chapter is to secure efficient fire and police departments composed of capable personnel who are free from political influence and who have permanent employment tenure as public servants.
Tex. Loc. Gov’t Code § 143.001(a). As discussed above, dismissal of the case and the charges against the officer cannot be the remedy. The statute’s purpose of seeking “efficient” and “capable” personnel is not served by dismissing the case and permitting potentially unfit officers to return to the force without a determination of the substance of the complaint against them. At the same time, the possibility of imposing no consequences is troubling, given that the required notice is intended to inform the officer of important appellate rights. The provision is certainly an important one: “The Legislature’s apparent purpose in [enacting the provision] was to ensure that fire fighters and police officers are fully aware of a significant consequence that will result if they elect to have an independent hearing examiner, rather than the Commission, hear their appeal.”
Clark,
An abatement is generally appropriate to cure pre-suit notice deficiencies.
Hubenak v. San Jacinto Gas Transmission Co.,
White argues the statute does not permit an abatement because a ten-day election deadline is imposed on White, a deadline long since passed.
See
Tex. Loc. Gov’t Code § 143.052(d) (“[T]he [fire fighter or police officer] must file a written appeal with the commission within 10 days after the date the person receives the copy of the [disciplinary] statement.”). He contends that the abatement remedy, or a dismissal allowing him to make a new election after the City provides the appropriate notice, is precluded by our decisions in
Bichsel v. Carver,
In
Bichsel,
we analyzed a City’s ability to amend a written statement filed with the Civil Service Commission.
If the new charges be regarded as corrections to the original charges arising out of the same incident, they were invalid under that part of the statute prohibiting amendment of the charges. If they were new ‘original’ charges arising out of the same incident, they came long after 120 hours from Carver’s suspension on September 19. They were thus filed too late.
*400
Id.
The dissent pointed out a third barrier: new, “original” charges would likely be precluded by the rule that the department may not suspend an officer for acts that occurred more than six months (now 180 days) prior to the suspension.
Id.
at 290 (Culver, J. dissenting).
10
Thus,
Bichsel
laid out a strict rule against amended letters of disciplinary action, and recognized the strict time constraints preventing the use of replacement letters.
Bender
set out its own strict rules. As discussed above, we held in
Bender
that the ten-day deadline to elect whether to appeal to the Commission or to the hearing examiner “is mandatory and must be strictly followed.”
Y
Officer White was given an opportunity to change his election by the hear
*401
ing examiner before the hearing commenced. He declined. Generally, because we hold that the notice provision is not jurisdictional, we would also hold White waived any complaint of the omission, given that White had full knowledge of the appeal limitation under section 143.057(j).
See Loutzenhiser,
VI
We reverse the court of appeals’ judgment and remand the case to the district court for further proceedings in accordance with this opinion. See Tex.R.App. P. 60.3 (permitting remand in the interest of justice).
Notes
. The Code distinguishes between municipalities with a population of less than 1.5 million, and those with a population of 1.5 million or more.
See, e.g.,
Tex. Loc. Gov’t Code §§ 143.201-.209; 143.101-.135 (both sub-chapters addressing municipalities with population of 1.5 million or more). While there are some differences between the two schemes, the appellate process provisions are similar.
Compare id.
§§ 143.053, .057,
with id.
§§ 143.1015, .1016. Thus, our holding with regard to the non-jurisdictional nature of the notice provision applies with equal force under each scheme.
See City of Houston v. Clark,
. This provision uses the term "arbitration panel,” rather than "hearing examiner.” Tex. Loc. Gov’t Code § 143.057(c). However, we have noted that "arbitration panel” is synonymous with "hearing examiner” in this context. Clark, 197 S.W.3d at 318 n. 5.
. The Code refers to a "written statement” and a "letter of disciplinary action.” Compare, e.g., Tex. Loc. Gov’t Code § 143.057(a), with id. § 143.052(d). These terms appear to refer to the same document. For purposes of this opinion, we will not make a distinction between the two and will refer to the document provided to White as a "letter of disciplinary action.” See id. § 143.057(a).
. An officer working for a municipality with a population of 1.5 million or more has fifteen days to file an appeal. Tex. Loc. Gov't Code § 143.1015(a).
.We recently noted in that "[a]lthough the Legislature subsequently provided that the notice requirement at issue in
Loutzenhiser
was jurisdictional, the Court’s reasoning [with regard to statutory analysis of alleged jurisdictional provisions] remains valid.”
Igal v. Brightstar Info. Tech. Group, Inc.,
. The City alleged White abused the Department’s sick time policy during a holiday weekend and subsequently lied to a supervisor about his actions. The City states that, due to an internal investigation which found White was untruthful, the District Attorney's office was forced to alert defense counsel in all pending cases in which White was a potential witness, which the City states lead to the dismissal of twenty-one pending criminal cases. The City also alleges that White asked "an Assistant District Attorney to reduce or drop charges against an individual he had arrested for driving while under the influence of alcohol” and that after failing to appear at trial, White informed the prosecutor "that he had become friends with the suspect and despite having effectuated the arrest, he could no longer testify that the suspect was intoxicated.”
. Two other cases cited by White are distinguishable for the same reasons.
See City of Lubbock v. Elkins,
.
Bichsel
analyzed former section 16 of the Civil Service Act, which is now codified in substantially similar form at section 143.053(c) of the Local Government Code.
. The 120-hour rule is now codified at section 143.052(c) of the Local Government Code. Tex. Loc. Gov’t Code § 143.052(c) ("If the department head suspends a fire fighter or police officer, the department head shall, within 120 hours after the hour of suspension, file a written statement with the commission giving the reasons for the suspension. The department head shall immediately deliver a copy of the statement in person to the suspended fire fighter or police officer.”)
. The 180-day rule is codified at section 143.052(h) of the Local Government Code. Tex. Loc. Gov't Code § 143.052(h) ("In the original written statement and charges and in any hearing conducted under this chapter, the department head may not complain of an act that occurred earlier than the 180th day preceding the date the department head suspends the fire fighter or police officer.”).
. We have recognized the Code’s strict requirements in other contexts, stating that "[t]he full performance of all conditions established by the civil service laws is an essential prerequisite to the jurisdiction of the removing body over the subject matter of the removal of an officer.”
City of Sherman v. Arnold,
.We are not presented with a situation where the officer first became aware of the appellate limitations during the midst of the hearing, or after the hearing examiner's judgment was issued. White argued from the *401 start that the hearing examiner was without jurisdiction, at which time the examiner offered an abatement. We see nothing in the Code preventing a hearing examiner from informing the police officer or fire fighter of the appellate limitations at the start of the hearing, so as to avoid this type of situation. We also note that the Code grants the hearing examiner discretion in conducting the hearing. See Tex. Loc. Gov’t Code § 143.010(g) ("the commission shall conduct the hearing fairly and impartially as prescribed by this chapter and shall render a just and fair decision”); § 143.057(f) ("the hearing examiner has the same duties and powers as the commission”).
