*1 CHATTLER, Plaintiff-Appellant, Julie
UNITED STATES
State, Defendants-Appellees.
No. 2010-1066. Appeals,
United States Court of
Federal Circuit.
Jan. En
Rehearing Banc Denied
March 2011.*
* Judge ap- peal. Circuit Newman would rehear *2 Sargent, Sargent, H. Walter H.
Wаlter CO, P.C., argued for Springs, of Colorado were On the brief plaintiff-appellant. Carey, Hagens Berman Sobol Robert B. Phoenix, AZ; E. LLP of Shana Shapiro CA; Scarlett, E. Berkeley, Megan Firm, of Carey Law Colorado Waples, Springs, CO. Abate, Attorney, Appel- Trial
Michael P. Staff, Division, United States late Civil DC, Justice, Washington, defendants-appellees. With argued for West, Assis- Tony him on the brief were General, Michael S. Attorney tant Raab, Attorney. NEWMAN, LINN, Dyk,
Before Judges. Circuit Opinion Hemisphere for the court filed Circuit issued the Western Travel implementing policy. Initiative Dissenting opinion LINN. filed These Judge developments greatly increased the de- NEWMAN. Judge Circuit passports. mand for In an attempt *3 LINN, Judge. Circuit рersons accommodate with urgent needs (“Chattier”) appeals Julie Chattier demand, passports for in the face of this on grant judgment pleadings of Department pro- the State established District Court United States gram for expedited processing of certain in Northern District of California favor of passports, by expedite to be funded fees. defendants, Department and United States availability posted of this service was (collectively, “government” of State Department’s on the State website and set “Department”), implied that no contract passport application forth in the form. government was formed between the and appliеd Chattier for a passport on June expedited processing Chattier for of her 11, 2007. The passport application form in passport application exchange for a $60 5(b) completed she provision included re States, expedite fee. Chattler v. United lating expedited to processing stating: (N.D.Cal. 2008) 5, No. 07-CV-04040 June “Expedited requests processed in (“Contract Opinion”). ap Chattier also workdays three passport at a peals grant summary of in judgment agency. The additional fee for favor of the it did not services is Decl. of Ann Barrett $60.” (2007)1 § failing violate C.F.R. 51.63 Supp. of Def.’s Mot. to Dismiss Chatt automatically expedite refund Chattler’s States, ler v. United No. 07-CV-04040 fee. Chаttler v. United No. 07- (filed 9, 2007), (“Bar Oct. ECF 10-2 No. (N.D.Cal. (“Sum 2009) July CV-04040 ”). rett Decl. paid Chattier the additional mary Judgment”). Because the district fee. The passport agency received her court in determining did not err that no application along with the expedite fee on contract was formed and that no automatic 19, 2007, June August but due, refund was this court affirms. yet Chattier had passport. not received her Chattier submitted a second
Background person, and passport received her in time to fulfill her travel plans. undisputed After the It is September events of Con expedite that Chattler’s first gress request was Intelligence enacted the Reform and processed days, within three and that Terrorism Prevention Act of Pub.L. she is expedite entitled to a refund of her 108-458, 118 (Dec. 2004). No. Stat. 3638 fee. Rather than requesting a refund of 7209(b)(1) required Section of that Act fee, response and in govern to the Department State Department and the ment’s failure to good expedit make on its Security Homeland develop plan re ed service program, Chattier initiated legal quiring anyone entering into the United action. States, including those entering from Can
ada, Mexico, Caribbean, and the present Specifically, brought Chattler2 an action passport. valid Department State in district court asserting a Little Tucker §§ 1. All citations to 22 51.63 and 51.66 similarly behalf of herself and all others situ- Regulations ated, are to the paid in force in 2007. expedit- who an extra fee to secure processing passports ed of their and whose styled complaint passports processed her as a were not "class within the re- pursuant quired three-day period action to Federal Rule [sic] of Civil or were not delivered 23(a) 23(b)(2) 23(b)(3) promised Procedure Compl. within the time.” Chatt- 1346(a)(2) jurisdiction The district court had under § under 28 U.S.C. Act claim 1346(a)(2), 28 U.S.C. and this court has pro- contract. She asserted breach 1295(a)(2). jurisdiction under U.S.C. 5(b) application was of the vision offer, accepted by paying the which she Discussion fee, and that the expedite $60 by failing resulting contract breached Regulatory I. Claims days. three her within applica- At the time Chattier filed her also asserted She 51.63(c) tion, section of Title offer on the made a second Regulations of Federal stated: “The Code her that she would receive State’s website passport expedite fee will be refunded *4 “in about 3 Weeks.” completed passport Passport Agency provide does not offer, too, was contended that She requested expedite processing as defined fee, by paying expedite accepted $60 51.66(b) expe- 51.66.” Section defined the contract was breached “completing processing processing dited three to deliver her within failure days commencing within 3-business when brought regulatory also a weeks. Chattier application Passport Agen- reaches a government had alleging claim cy.... processing The will be considered in failing 51.63 to violated completed ready when the to automatically and expedite her fee refund picked up by applicant be or is mailed her request part, a on her when without applicant.” to the The con- expe- receive passport application did not a cedes that Chattier is entitled to complaint, In her Chatt- processing. dited expedite gov- of her fee because the $60 consequential originally asked for “all iеr her application ernment failed ... not to exceed special damages days. within business The issue is three $10,000 any based on both individual” unambiguously re- whether Section 51.63 theory regu- and the asserted her contract quires government automatically that the violation, waived latory explicitly but later refund, govern- or whether the provide Br. any right damages Reply over $60. can, regulations, ment consistent with the claim), 20- Pl.-Appellant (regulatory require applicant to make a refund claims). (contract request obliged before it is to issue the refund. by denying answered The willing- claims and indicated its
Chattler’s
grant
summary
review a
We
request.
ness to refund the
fee on
regional
$60
judgment under thе law of
request
refused to make such a
Chattier
Op
v. Advanced Med.
circuit. Serdarevic
(Fed.Cir.
as a con-
complaint
tics, Inc.,
to have her
treated
532 F.3d
2008).
request, presumably to avoid ren-
structive
reviews the
The Ninth Circuit
novo,
her claims moot. The
dering
summary judgment de
“de
grant of
whether,
judgment
pleadings
viewing
moved for
on the
all evidence in
termining
nonmoving
light
Chattler’s contract claims and
sum-
most favorable to the
genuine
claim.
issues of material
mary judgment
regulatory
party,
there are
motions
fact and
the district court correct
granted
The district court
both
whether
the relevant substantive law.”
ly applied
appealed.
and Chattier
action,
(filed
and the case has
this case as a class
ler United
No. 07-CV-04040
However,
not,
fact,
7, 2007),
Consequently, we
been certified.
Aug.
it does
ECF No.
certify
as a class action.
appear
do not treat this case
that there was motion
Div.,
tifying
applicants
expe-
which
received the
Presidio Trust Facilities
Kraus v.
(9th Cir.2009).
1039, 1043-44
processing
meaning
dite
within the
of the
Instead, the
regulation.
Department rea-
agency’s interpre
to the
We defer
sonably
upon
requests by
relies
it is
regulation
tation of its own
unless
applicants
trigger
unsatisfied
the [re-
with the
“plainly erroneous or inconsistent
20:55-21:08,
Arg.
process.”);
fund]
Oral
Rock &
regulation.” Bowles v. Seminole
24:30-24:55,
http://
available
Co.,
410, 414, 65
Sand
S.Ct.
oralarguments.cafe.uscourts.gov/mp3/2010-
(“Sеminole Rock”).
(1945)
Section 51.63 as
expedited processing rules:
will
“There
be
a refund is issued. A statement on the
*5
in
Department
pub-
expedited passport pro-
of State’s website first
situations which
lished on
2007 states:
June
“Travelers
cessing
completed
cannot be
within three
A)
expedited
who:
Paid the
fee for
circumstances,
$60
days....
appli-
In such
the
B)
service and Have reason to believe that
cant will be notified and the fee will be
they
did not receive
service
48,998, 48,999
Fed.Reg.
refunded.”
Department
should contact the
State to
1994).
(Sept.
argument
Chattler’s
is
of
request
Department
that
the
consider a
inapposite.
phrase
The
“the fee will be
expedite
refund of the
fee. Customers
preamble
light
refunded” in the
no
sheds
request
should submit a written
with them
meaning
phrase,
pass-
“[t]he
number,
available, name,
passport
date
port expedite fee
in
will be refunded”
Sec-
birth,
date(s)
place
approximate
and
51.63;
below,
tion
as discussed
“will” doеs
they
for
applied
passport
their
and re-
imply
automatically.”
not
“will
To the ex-
(if
ceived
applicable).
their
Mail-
preamble
tent that the
suggests that the
ing
phone
address and
number should also Department
responsible
initiating
is
for
be included.” Decl. of Florence Fultz In
process by notifying
appli-
the refund
J.,
Supp.
Def.’s Mot.
Of
For Summ.
Fultz
Department’s
process
cant of the
failure to
p.
Ex. 14
Chattier v.
No.
expedite request
specified
her
within the
(filed
30, 2009),
January
07-CV-04040
frames,
time
not argued
Chattier has
that
added).
(emphases
ECF No. 111-8
See
Thus,
she failed to receive such notice.
Fees,
Expedite Passport
also Refund of
preamble
not
does
serve to undermine
Poliсy
Travel.State.Gov
and Announce-
Department’s interpretation
of Section
ments,
http://www.travel.state.gov/
requiring
51.63 as
a refund request.
(last
passporVppi/refund/refund_3259.html
argues
next
Depart
Chattier
that
2010) (similar
visited
Oct.
statement
interpretation
“plainly
ment’s
is
erroneous
iteration).
current
The
has
regulation.”
or inconsistent with the
See
represented in
argu-
its brief and at oral
Rock,
Seminole
U.S.
ment that
long-standing practice
its
has
that
argues
Chattler
the word “will”
require
request
appli-
been to
from the
unambiguously compels
cant before a refund is issued. Br. of
(“There
automatically
Def.-Appellees
issue a refund
to all
is not and has
process
applicants
requested
never been an automated
for iden-
who
but
to re-
failed
Department’s
refund for the
failure to ex-
regard
without
expedited processing,
ceive
gov-
refund,
was made. The
request
actually
pedite
to whether
received
pre-
“will” does not
argues that
ernment
request
requirement
the refund
which
procedure
scribe
simply
Department
a means for the
that the
granted, and
the refund will be
retain undeserved funds. The
of a
requirement
Department
State’s
responds
underreport
the statistics
to the issu-
as a condition
request
percentages,
the true
and that the refund
with the
of a refund is consistent
ance
request
requirement
necessary
to en-
analogy
govеrnment’s
regulation.
sure that
refunds are received
poli-
A retail
point.
to illustrate this
helps
proper
accept
Even if we
parties.
purchase
cy could read: “The difference
statistics,
validity of
factual
Chattler’s
if another store
price
refunded
parties
request
failure of some
product
for less.”
advertises
reasons,
any
may be due to
number of
refunded”
reading
natural
of “will be
most
government’s
unrequested
retention of
proce-
an automatic
presuppose
does not
compel
refunds does not
the conclusion
In-
administering
the refund.
dure
imposed
the refund
stead,
wholly
policy
consistent with a
it is
im-
request
requirement as means of
to make a
requiring a customer
retaining
than
properly
the fees rather
as
suggest,
difference. To
a refund of the
way
assuring that
a reasonable
refunds
essentially argues,
pro-
that these
proper parties.
are made to the
are inconsistent with
requirements
cedural
simply
appli-
because
the word “will”
reasons,
foregoing
For the
this court
necessary steps
take the
cant
phrase,
holds that the
“will be refunded”
*6
contrary
plain
to the
collect a refund is
51.63(c) of
of
Section
the Code
Federal
ordinary usage of the word.
meaning and
Regulations
not imply
Title
does
“will
again agrees
govern-
with the
This court
without further action
the
be refunded
51.63,
In
of Section
the
ment.
the context
applicant,”
require
gov-
and does not
the
action,
future
simply
“will”
describes
word
to
an automatic refund with-
ernment
issue
of
preclude
imposition
but does not
the
request by
applicant.
out a
the
We thus
due. The
conditions before such action is
grant
gov-
affirm
the district court’s
request
that a
not be made
possibility
summary judgment motion on
ernment’s
consequence, a
applicant,
an
and as a
regulatory
Chattler’s
claim.
issued,
may not be
does not make
refund
arbitrary. Nor
withholding
the
of refunds
II. Contract Claims
discretionary;
action
is such
grant
judgment
review a
of
We
(and
applicant
is made
the
is
a
the law of the
pleadings
under
refund)
con-
entitled tо a
regional
Corp.
circuit. Imation
v. Konink
that a
must and will be is-
cedes
refund
N.V.,
lijke Philips Elecs.
586 F.3d
agency’s interpretation
is con-
sued.
(Fed.Cir.2009). The Ninth Circuit reviews
language
with the
of Section 51.63
sistent
pleadings
de
grant
judgment
of
on
erroneous or inconsis-
“plainly
and is
v.
Compton
novo.
School Dist.
Unified
regulation.”
tent with the
See Seminole
(9th
Addison,
598 F.3d
Cir.
Rock,
1331
in
days
paragraph
within 3-business
voice
the main
and the
pleting processing
pas-
(3)
51.66(b);
(2)
(3)
§
and
called
...” 22 C.F.R.
sive voice in clauses
“in
2119.”).
to be collected
the amount
fee
Datа,
§
Compare Airborne
Inc.
in
of Fees for
prescribed
the Schedule
States,
(Fed.Cir.
v.
702
United
F.2d 1350
51.66(c).
Services,”
22 C.F.R.
Consular
1983)
curiam)
(per
(“Contracting officers
5(b) substantially mirrors the in
Provision
personnel
and other Governmental
shall
(1)
regulation:
content of the
formational
comply with the terms of
legend.”).
(“For
expedited processing
it authorizes
Third,
regulations
as the relevant
con-
processing, you may request expe
faster
firm,
applicant’s
an
assent to the “offer”
(2)
service”);
expedited pro
dited
defines
necessarily
would not
conclude
bargain
cessing (“Expedited requests
pro
Department may
because the
decline to
workdays
three
at a
cessed in
accept
expedite request
under certain
(3)
passport agency”)) and
*8
single
alleged
sentence that was
to consti-
(last
com/dictionary/will
July
visited
tute an offer to contract: “You should
2010) (defining “will” as “3—used to ex
generally
your
receive determination on
press futurity
I
morning
ctomorrow
will
days
you
election within 60
after
have filed
up
wake
in this first-class hotel suite—
form 2553.” Id. at 68. The court found
Williams>”).
Tennessee
also note the
We
formed,
part
that no contract was
in
be-
voice,
passive
pro
use of the
“will be
i.e.
cause the basis for the contract was a
cessed,”
likely
gov
makes it less
that the
in
simple
publication,
statement
an IRS
ernment intended to be bоund.
Jones
Cf.
negotiation
and “there has been no
be-
States,
v.
119
United
(1999) (Kenne
personnel
plaintiff
tween IRS
and the
L.Ed.2d 311
(“In
J.,
addition,
any-
no one from the IRS has assented to
dy,
dissenting)
there is
in
court
significance
thing.”
some
the use of the active
Id. at 70. This
affirmed
Moreover,
cite,
there,
here,
“language
the
Chattier has failed
like
because
find,
to be bound.” Gir
court has been unable to
no intent
manifested]
States,
v. United
ling
Sys.,
government
Health
Inc.
where the
was
single case
(Fed.Cir.1991).
1145, 1147
F.2d
perform
held to have contracted to
a ser-
regulatory
vice in furtherance of a
scheme
on two sets of cases to
Chattier relies
applica-
in a
by virtue of a statement
form
5(b)
provision
her сontention
support
case, Girling,
tion.
In the closest
First,
group
relies on a
an offer.
she
was
that no
Claims Court determined
contract
cases in which the
express
contract
formed,
was
22 Cl.Ct. at
and this court
dispute.
not in
sufficiency of the offer was
affirmed,
only
v.
949 F.2d
1147. The
cases
Me. Yankee Atomic Power Co. Unit-
See
(Fed.Cir.
States,
government
ed
225 F.3d
1337-38
where the
was bound
con-
2000) (resolving
an administrative
whether
perform
tract
a service are those in
provision of a contract covered
exhaustion
by
which the contract was manifested
an
govern-
particular types of inaction
express obligation observing the formali-
ment); N.
Power Co. v. United
States
contraсts,
in-
typical government
ties of
(Fed.Cir.2000)
States,
224 F.3d
signature by
an
cluding
authorized
(same); Hughes
Galaxy
Commc’ns
Yankee,
agent.
Me.
into consideration AFFIRMED your may passport appli- take to receive Passport Agency/Center cation at a NEWMAN, Judge, dissenting. Circuit Expedited for you apply Passport when requested Ms. Chattier through a Processing designated Pass- passport Department service of the Facility port Acceptance and for the State, whereby for a fee of $60.00 you. mailed to It passport to be passport processed will be within three longer apply take for customers who days receipt request. business after of the “Expedite” mail a renewal without expedited processing This is on the offered mailing envelope. marked form; passport application Regulations August Depart- Effective expedited processing define as follows: for expedited passport ment’s standard [Expedited process- C.F.R. 51.66. in 22 processing completion, as defined ing processing days is] within 3-business 51.66, days C.F.R. is ten business commencing application when the reach- ... your passport application or, a Passport Agency es if applica- Passport Agency/Center.... Expe- at a already Passport Agency, tion is with a passport processing dited is considered commencing when expe- complete ready when the dited processing approved. picked by applicant be an or when it is Regulations state that the fee will be applicant. in the mail to the put expedited processing refunded if the is not Id. provided days: within the three business These do not statements constitute The passport expe- 51.63. phrase offer contract. The “We will will Passport dite fee be refunded your application within about 3 Agency provide requested does not heading is under Weeks” of “What to expedited processing as defined 51.66. “ ”* * expect,” explicitly says and the note In accompanying Register Federal No- applicant expect that an “can to receive tice, explained: State (em- about 3 weeks.” Id. [her] F.R. 48998. There will be situations added). phases explains The note аlso expedited passport processing in which merely that three weeks is an “estimated cannot completed be within three added). (emphasis timeframe.” Id. These days.... The Department expects language statements use of intention or very these situations will be rare. In prediction, obligation, and thus do not circumstances, applicant such constitute offers to contract. See Cutler- notified and the fee will be refunded. Hammer, (“The obli- F.2d gation government, Expedited Passport Processing if it is to be held Fee for liable, 26,1994). (Sept. must be stated in the form of an
1334 Ms. Chattier writes a letter pro- paid not unless passport was
Ms. Chattler’s requesting the Department оf State days, or with- business three cessed within have particulars.” “with Both sides refund Depart- that the State days fifteen in, an- refusing to write dug Ms. Chattier include mail allocates to ment letter, government refusing other expedite fee time. Nor was $60.00 refund $60.00. pro- not was Her refunded. is at suggests The record that more weeks, requiring her for six cessed discovery rec- petulance. stake than The Francisco visit to the San personal amake within the ord shows extensive discussion Office, where she obtained Passport these fees Department of its use of State de- her scheduled day a before mention purposes, particular for other with was never refunded. parture. The fee for the technology, expedite of information counsel argument appeal, of this At the required to be turned over to fees are not agreed that the for the Treasury. negli- $60.00 The amounts are not and has not gible. appellant’s owed to Ms. Chattier brief contains the refund is following chart: that it will not be paid, and stated been of Class
%
Members Who
Expedited
Have Not
Expedited
Received
Service Not
Requests
Issued
Refunds
Received
Refunds
Fiscal Year
541,749
6,414
2,019,607
98.82%
2,303,623
788,889
6,843
99.13%
9,577
2,925,518
633,155
98.49%
5,910,135
3,358,725
8,546
99.75%
(Def.’s
Vol.III:1520, 1561-62,1568);
routinely given
to be
when
appears
which
(Appx.
provided.
service is not
Undisputed
Material
Counterstatement
Facts).1
explained in Christensen v.
As the Court
576, 588, County,
Harris
expedite request,
At
for each
$60.00
(2000), it is
fund, action, as if bring a derivative
seeking to ques- unethical. The were somehow of however, the bona fides
tion, is not cause.
motivation, but the merits 1090, 1095 Corp., v.
See Ash GAF (“Where
(3d Cir.1983) a true plaintiff has action, filing suit motivation of his
cause irrelevant”). ruling From the court’s judicial recourse has no
that Ms. Chattier fee, respectful- I recovery of her $60.00
ly dissent. LIMITED,
INNOVAIR AVIATION
Plaintiff-Appellee, STATES, Defendant-
UNITED
Appellant.
No. 2010-5025. Appeals, States Court
United
Federal Circuit.
Jan. 2011.
Rehearing En Banc Denied
April Bartolomucci, Hogan Christopher
H. DC, ar- LLP, Washington, Lovells US him on plaintiff-appellee. With gued D. and Joshua Ty were Cobb the brief Hawley. Counsel, Trial
Sheryl Floyd, L. Senior Branch, Divi- Civil Litigation Commercial Justice, sion, Department of States DC, argued for defendant- Washington, were on the brief her appellant. With notes fee 51.66(d) (“A conditions. Seе from the Schedule of Fees for Consular request expedited processing normally (“The additional fee for Services accepted only will if the applicant be can $60”). Deal. 16. The service is Barrett urgent departure document with airline simply obli language use of restates showing tickets confirmed reservation or gations by regulation created evinces similar evidence. Passport Agency that the “never intended the accept request decline to if it is to be more than a mere ex language [] apparent at the time it is made that the intention, pression opposed to words States, granted.”). cannot be Floyd of commitment.” v. United (1992), on other Cl.Ct. aff'd 5(b) Fourth, the form of provision in- (Fed.Cir.1993), grounds996 F.2d 1237 substance; forms single sentence cert, denied 510 U.S. provision cry is a far from the126 L.Ed.2d 274 See also Clawson comprehensive typify instruments States, (1991) Cl.Ct. government contracts under the Federal (“Where rights obligations pre are Acquisition Regulations express regulations scribed statute and rather contract cases relied on Chattier. The through than determined the mechanics of Claims Court confronted a similar asser- exchange, a bilateral there is no contract arising tion of contract out of a state- word.”). in the usual sense of that agency publication ment an in Girling word “will”is often used this definitional Systems, Health Inc. v. United way, creating underlying obli without (1990). There, Cl.Ct. 66 an Internal Reve- gation. See Merriam-Webster’s Online (“IRS”) publication nue Service included Dictionary, http://www.merriam-webster.
