This case arises from a father’s murder of his wife and fifteen-year old daughter. The girl’s grandmother filed this damage action against the City of El Paso and the 911 operator who allegedly mishandled the victim’s initial emergency call. The district court perfunctorily denied the 911 operator’s motion for summary judgment on qualified immunity grounds, and the 911 operator now appeals. Because the appellee failed to state a violation of clearly established equal protection or due process rights against the 911 operator, we reverse and remand for entry of judgment in her favor.
I. BACKGROUND
In November 1999, Sonye Herrera (“So-nye”) called 911 to report that her father, Armando Herrera (“Herrera”), was drunk and was becoming physically and verbally abusive to her and her mother, Irene Bel-tran-Garcia (“Garcia”). Police units were dispatched and Sonye’s father was arrested and charged with felony child injury.
A few months later, on April 16, 2000, Sonye again called 911 from her home to report that her father was drunk and potentially violent. Sylvia Amador, the 911 operator who received the call, discussed the situation with Sonye in order to ascertain the nature of the emergency. At the outset of the call, Sonye indicated that her father had threatened her and that she was afraid for her life and hiding in a bathroom, but she did not indicate that she had been physically abused. Sonye repeatedly asked Amador to send the police to her house. Amador responded to Sonye *302 that the police were receiving the information that Amador was placing into the 911 system. At one point during the call, So-nye informed Amador that she believed her father had left the premises. 1 Amador then requested information about Herrera’s automobile and potential destination. Before disconnecting the call, Amador informed Sonye that the police would be sent out and suggested that if Sonye believed her father was still in the house, she might wish to remain locked in the bathroom for her safety. Amador then disconnected the call.
While recording Sonye’s information into the dispatch computer, Amador did not include Sonye’s statements that she feared for her life or the prior report of Herrera’s domestic violence. Based on the family relationship between Sonye and her father and Amador’s understanding of the situation, Amador coded the call a “family violence assault,” a priority level 4 call. Amador’s entries led a police dispatch operator to send out two general broadcasts regarding the incident. No police units immediately responded and soon thereafter, Herrera, who had not actually left the house, shot and killed his wife and daughter.
Manuela Beltran (“Beltran”), Sonye’s grandmother, sued the City of El Paso and Amador on behalf of herself and the decedents’ estates. The action filed in- state court alleged 42 U.S.C. § 1983 violations of the Equal Protection Clause, the Due Process Clause, and the Texas Family Violence Prevention Act, 1 along with a variety of other state law tort and contract claims. Amador removed the case to federal court and, following discovery, moved for summary judgment on qualified immunity grounds. The district court denied Ama-dor’s motion in a one-paragraph order holding that disputed issues of material fact exist as to whether Amador was entitled to qualified immunity. Amador has filed a proper interlocutory appeal.
II. DISCUSSION
A. Standard of Review
The court of appeals reviews a district court’s denial of summary judgment based on qualified immunity de novo.
Hatfield v. Scott,
B. Qualified Immunity
The doctrine of qualified immunity serves to shield a government official from
*303
liability based on the performance of discretionary functions.
Thompson v. Upshur County,
Courts apply a two-pronged inquiry to determine whether qualified immunity is applicable in a given case. First, the court must determine whether the plaintiff has alleged a violation of a clearly established federal constitutional or statutory right. See id. at 322-23. Second, the court must determine whether the official’s conduct was objectively reasonable in light of the clearly established legal rules at the time of the alleged violation. Id.
1. Amador’s Discretionary Authority
As a threshold matter, Beltran contends that Amador’s position did not involve the type of discretionary decision-making authority for which qualified immunity is designed. Beltran argues that a genuine issue of material fact exists concerning whether Amador exercised any measure of discretionary authority in her position as a 911 operator. According to Beltran, Amador holds a purely ministerial position requiring her to transcribe and enter caller-provided information into a computer system in accordance with departmental policies. Beltran contends that Amador possessed neither the requisite education, training or skills to exercise personal deliberation in her job.
Because the district court did not set out the facts it relied upon to determine that genuine issues of material fact existed, we must examine the record below in the light most favorable to Beltran, the nonmoving party, to determine what facts guided the district court.
Johnson,
Whether viewed as a matter of characterization or of quantification, the evidence demonstrates that Amador exercised crucial discretion in her job. Amador’s job appears ministerial to the extent that she is required to transcribe information from callers in a relatively structured manner. But considering the urgency inherent in emergency situations, 911 operators like Amador regularly make a variety of judgment calls. Their principal role is to determine how a particular caller’s information should be entered into the system so that it will be useful to emergency service providers. One of Amador’s specific tasks is to enter a short statement regarding the “immediate reason” an officer is needed at the scene of the incident. Such determina *304 tions are the paradigmatic type of discretionary decisions that law enforcement personnel routinely undertake. Moreover, the parties agree that Amador is required to classify calls based on the facts she gleans in careful conversation with the caller. Indeed, Beltran’s equal protection claim centers on the assertion that Amador improperly classified Sonye’s call as a priority level 4 “family violence assault” call rather than a priority level 3 “injury to child in progress” call. Amador’s responsibility to interpret and then classify and transcribe calls based on the information she obtains, buttresses our conclusion that Amador possessed the necessary quantum of discretionary authority to properly assert qualified immunity.
2. Existence of a Clearly Established Constitutional Right
a. Equal Protection Claim
Beltran argues that by coding Sonye’s 911 call a priority level 4 “family violence assault,” rather than a priority level 3 “injury to a child in progress,” Amador violated both Sonye’s and Garcia’s rights to equal protection of the laws under the Fourteenth Amendment.
The “Due Process Clause does not require a State to provide its citizens with particular protective services.”
DeShaney v. Winnebago County Dept. of Soc. Servs.,
More recently, this court acknowledged that certain intentionally discriminatory policies, practices, and customs of law enforcement with regard to domestic assault and abuse cases may violate the Equal Protection Clause under the
DeShaney
footnote.
See Shipp v. McMahon,
After carefully reviewing Beltran’s claim in light of Shipp, we conclude that even if El Paso’s 911 classification policy improperly subjected “family violence assault” calls to a lower priority than “injury to a child in progress,” fulfilling the first Shipp criterion, the evidence does not raise triable fact issues concerning intentional gender-based discrimination or causation, the remaining Shipp criteria.
We assume arguendo that the City’s classification policy had an adverse disparate impact on female victims of domestic violence, but the weakness of this assumption should be noted. There is no statistical or even anecdotal evidence in the record that women were systematically shortchanged or deprived of effective law enforcement response by the City’s 911 policies. More significantly, the City’s policy seems to embody a distinction in Texas criminal law between distinct types of assault cases. 3 The City’s policy, at one level, appears, not irrationally, to track the relative severity of assaults defined by state criminal law. At another level, however, the commonsense notions of injm'y in progress and assault suggest overlap depending on the nature of the injury or assault and leave room for the 911 operator’s exercise of non-gender-influenced judgment. Either way, no adverse disparate impact on women is foreordained by the classification policy. But we afford Beltran the benefit of the doubt here, since the other criteria of a Shipp claim are so obviously wanting.
Shipp held that a plaintiff must show that discrimination against women is the “motivating factor” behind governmental policies that are alleged to be improper; consequently, “law enforcement officials will only be liable for those policies ... that are the product of invidious discrimination.” Id. (emphasis added). Beltran has made no showing that the City of El Paso assigns a lower level priority code to 911 family violence assault calls as the result of an effort to discriminate against women. Without evidence of discriminatory intent, Beltran cannot argue that the mere existence of such a policy violates the Equal Protection Clause. See id. (noting that even where a plaintiff brings forth “statistical evidence showing disproportionate impact [that] is probative on the issue of gender-based motivation, such evidence without a showing of intent is insufficient to sustain an equal protection claim”).
The only evidence of allegedly improper motivation that Beltran puts forward is that during the 911 call, Amador asked *306 Sonye whether it was her husband or her boyfriend that was threatening her, and during her deposition, Amador suggested that had there been no family relationship between Sonye and Herrera, she might have been able to use the injury to a child in progress code. Amador’s statements must be viewed in context. According to the transcript of the 911 call, at the time Amador asked Sonye about her relationship to her attacker, all that Amador knew was that Sonye was in her home and that she feared attack by a male assailant. Amador’s question regarding the nature of the relationship between Sonye and her assailant is better understood as an eminently reasonable question that an emergency operator might ask to assess the situation at hand, rather than an attempt to discriminate against Sonye or her mother based on their relationship to the attacker. Similarly, Amador’s statement that she “could have used the injury to a child in progress” code had there been no family relationship does not imply that she would have used the injury in progress code. The transcript of the 911 call indicates that when Sonye made her call, her father had not yet actually physically attacked her. Further, she was not necessarily in immediate danger of physical harm because she was hiding in a locked bathroom. When Amador asked Sonye whether her father was trying to hit her or if he was just arguing with her, Sonye responded only that her father had been drinking and that he was “restraining himself from hitting” her. Amador’s question was directly related to determining whether Sonye was actually being injured, a fact which might have led Amador to use the injury in progress code rather than the family violence assault code. When Ama-dor completed the call, however, it appeared that Herrera had left the premises. These facts, taken as a whole, demonstrate that Amador was gauging the potential danger in Sonye’s situation; they do not imply any measure of discriminatory intent on Amador’s part.
Beltran has also shown no direct causal link between the victims’ deaths and the City of El Paso’s policy as carried into practice by Amador. This court noted in
Shipp
that a causation requirement is crucial to ensure that law enforcement officials are not held to account for “generalized harms that are not traceable to their ... policies” or for injuries that “are solely attributable to the perpetrators of the underlying domestic assault.”
Thus, an equal protection plaintiff must show that her injuries are the result of law enforcement “inaction or conduct pursuant to invidious policies.” Id. However, Beltran provides no evidence that the police would have responded any more quickly if Amador had coded the call as an injury to a child in progress. The lack of immediate police response to the family violence assault bulletin is not probative of whether the units would have responded more expeditiously to an injury to a child in progress call. Even if Beltran could show that the police would have responded more quickly to an injury to a child in progress call, there is no evidence that the police would have arrived in time to save Sonye or Garcia. Without such evidence, it is difficult, if not impossible, to deter *307 mine whether police delay or inaction in response to the family violence assault bulletin was the cause of Sonye’s and Garcia’s deaths.
Given the dearth of evidence presented by Beltran to support her case under Shipp, the facts of this case, even viewed in the light most favorable to the plaintiff, show no violation of Sonye’s or Garcia’s rights under the Equal Protection Clause, much less of any clearly established rights in the circumstances that confronted Ama-dor.
b. Due Process Claim
Beltran also contends that Sonye’s substantive due process rights were violated by Amador because Amador falsely promised police services that Sonye relied on to her detriment. As was noted earlier, the “Due Process Clause does not require a State to provide its citizens with particular protective services.”
DeShaney,
Beltran argues that by encouraging Sonye to stay in the bathroom and telling her that the police were on the way, Amador became the custodian of Sonye’s safety. This argument falls outside of the special relationships described by the Supreme Court, which are limited to cases concerning “incarceration, institutionalization, or other similar restraint of personal liberty.”
DeShaney,
Beltran alternatively contends that Amador, by providing Sonye with inaccurate information about the status of the patrol units and recommending that she stay in the bathroom, created a dangerous situation for which the state was or should be responsible. This court has consistently refused to recognize a “state-created danger” theory of § 1983 liability even where the question of the theory’s viability has been squarely presented.
See, e.g., McClendon,
Even if a state-created danger theory were acknowledged in this circuit, in order for Amador to be held liable, Beltran must show that Amador acted with “deliberate indifference” to Sonye’s situation.
See McClendon,
For these reasons, Beltran’s due process claim does not fall within the narrow exceptions to DeShaney’s holding that state actors may not be held responsible for private violence.
See DeShaney,
c. Objective Reasonableness
Even if Beltran had established a viable constitutional claim under her Equal Protection or Due Process theories, Amador’s conduct was objectively reasonable in light of the clearly established legal rules at the time of the incident, and qualified immunity protects her from any civil liability.
See McClendon,
III. CONCLUSION
For the reasons discussed above, we REVERSE and REMAND with instructions to the district court to grant summary judgment in favor of Amador on her qualified immunity defense with respect to these federal constitutional claims. 4
Notes
. In her initial filing in state court, Beltran sought declaratory judgment on the Texas Family Violence Prevention Act ("FVPA”) claims. Before this court, however, as part of her Equal Protection claim under § 1983, Beltran argues that Sonye's and Garcia’s statutory rights under the FVPA were violated by Amador and the City of El Paso. However, such a claim is not cognizable under § 1983 because § 1983 was designed to protect against the violation of
federal
constitutional and statutory rights, not those created by state statute.
San Jacinto Sav. & Loan v. Kacal,
. Although Amador failed to mention it in her briefing, the
Shipp
opinion appeared in its original version in early 2000, just a few months before the events at issue here;
Shipp
became final in this court in December 2000,
see
. Texas defines family violence assault as an assault where “the offense is committed against ... a member of the defendant's family or household." Tex. Pen.Code Ann. § 22.01(b)(2) (Vernon 2003). Assault, in turn, may be committed by "(1) intentionally, knowingly or recklessly causing] bodily injury to another, including the person’s spouse; (2) intentionally or knowingly threatening] another with imminent bodily injury, including the person’s spouse; or (3) intentionally or knowingly causing] physical contact with another when the person knows or should reasonably believe that the other will regard the contact as offensive or provocative.” Id. at § 22.01(a). In contrast, "injury to a child” is defined under Texas law as "intentionally, knowingly, recklessly or with criminal negligence, by act, or intentionally, knowingly or recklessly by omission, caus[ing] to a child ... (1) serious bodily injury; (2) serious mental deficiency, impairment or injury; or (3) bodily injury.” Id. at § 22.04(a). Thus, under Texas law, for an "injury to a child” to be "in progress,” an individual must be causing, either by act or omission, some type of actual injury to a child. On the other hand, for a "family violence assault” to be taking place, an individual may be causing bodily injury to a family or may simply be threatening a family member with imminent bodily injury.
. Amador also discusses a variety of state law tort and contract claims brought by Beltran. However, the interlocutory order on appeal here did not reach these issues, but dealt only with the question of summary judgement on qualified immunity grounds. As a result, these issues are not properly before this court on interlocutory appeal.
See Felton v. Polles,
