Beck v. Maximus, Inc.Beck v. Maximus, Inc.
Case Information
*3 Before: SCIRICA, Chief Judge , NYGAARD and ALARCÓN , Circuit Judges [*]
(Filed August 4, 2006 )
JAMES A. KELLER, ESQUIRE (ARGUED) JAMES F. KILCUR, ESQUIRE
Saul Ewing LLP
Centre Square West
1500 Market Street, 38th Floor
Philadelphia, Pennsylvania 19102
Attоrneys for Appellant JAMES A. FRANCIS, ESQUIRE (ARGUED) Francis & Mailman, P.C.
Land Title Building
100 South Broad Street, 19th Floor Philadelphia, Pennsylvania 19110 DAVID A. SEARLES, ESQUIRE Donovan Searles, LLC
1845 Walnut Street, Suite 1100
Philadelphia, Pennsylvania 19103
Attorneys for Appellee *4
OPINION OF THE COURT SCIRICA, Chief Judge .
In this consumer class action against a debt collector, the issue on appeal is whether the District Court erred in certifying a class when defendant asserted a defense unique to the claims of the class representative. We will vacate and remand.
I.
Maximus, Inc. has a contract with the U.S. Department of Education to collect overdue student loans. Between May 20, 2003, and May 20, 2004, Maximus sent a form collection letter entitled “Employment Verification Request” to the employers of 776 Pennsylvania individuals. The Employment Verification Request displayed “MAXIMUS Collection Center” in boldface type at the top and bottom of the page and requested information about the individual’s location and employment. On May 28, 2003, Maximus sent an Employment Verification Request to appellee Donna M. Beck’s employer, Inolex Chemical Company.
Beck did not have an outstanding loan with the Department of Education. Maximus had confused her with another woman, with the same name, who lived in the same Philadelphia neighborhood. The two women had a history of *5 being mistaken for one another. They had been confused on voter registration rolls, and their credit histories had been mixed up by the credit information service that provided Maximus with employment information.
Before sending the Employment Verification Request, a Maximus representative telephoned Inolex at least twice, attempting to reach Beck. On one call, Inolex’s human- resources department informed the Maximus representative that, based on the social security number he provided, the debtor “Donna M. Beck” did not work there. The Maximus reрresentative responded by contending Beck must be using two different social security numbers. Notified of the inquiries, Beck called Maximus to clarify she was not the debtor in question. She also contacted the other Donna M. Beck, met her in person, and established she had an outstanding debt with the Department of Education. After this meeting, neither woman contacted Maximus to clarify the situation. Beck testified that when she saw the Employment Verification Request, she knew it was intended for the other Donna M. Beck and was sent to Inolex in error.
On May 20, 2004, Beck filed a complaint in the District
Court, alleging Maximus violated the Fair Debt Collection
Practices Act,
Section 1692k(c) of the Act offers a defense to a debt collector whose violation results from a bona fide error. It provides:
A debt collector may not be liable in any action under this subchapter if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintеnance of procedures reasonably adapted to avoid such error.
Beck filed a motion for class certification of 776
consumers in Pennsylvania whose employers received an
Employment Verification Request from Maximus. Maximus
responded it had a defense to Beck’s claims under
Maximus designated two corporate witnesses under
Following oral arguments, the District Court certified a class consisting of all individuals in Pennsylvania to whose employer Maximus had sent an Employment Verification Request on or after May 20, 2003. The District Court designated Beck as class representative and the law firms of Francis & Mailman, P.C., and Donavan and Searles, LLC, as class co-counsel.
In its “findings of facts” supporting class certification
under
numerosity nor commonality was in dispute. Numerosity was shown by the existence of 776 class members, and commonality was satisfied because “[t]he principal question is whether defendant violated the Fair Debt Collection Practices Act by sending an ‘Employment Verification Request’ or a substantially same form to the person’s employer(s) on or after the applicable date.” (App. 4a.) The court concluded typicality was satisfied because “[t]he claims of plaintiff Donna M. Beck are typical of the claims of the Class.” ( Id. ) In a footnote, the court rejected Maximus’s contention that Beck was atypical because her claims were subject to a unique defense. The court stated:
[D]efendant says that sending the EVR to plaintiff’s employer was the result of a bona fide error and defensible. Plaintiff counters that it is irrelevant whether the communication was in error, because the violation—the prohibited language included in all EVRs—was not an error. Plaintiff cites deposition testimony of two represеntatives of defendant that (1) defendant drafted the language of the EVR, (2) there was no *9 specific procedure for sending EVRs, and (3) it was not uncommon for EVRs to be sent to employers for whom debtors did not work. Given this evidence, the EVR does not appear to have been sent to Ms. Beck’s employer in error, and she will not be disqualified from representing the class on this basis.
(App. 4a n.4 (internal citations to District Court record
omitted).) The court concluded adequacy of representation was
also satisfied, noting Beck “retained qualified counsel, appeared
fоr deposition, and verified answers to interrogatories.” (App.
5a n.5.) The District Court concluded the class could be
maintained under
Maximus petitioned for an interlocutory appeal under
II.
The District Court had jurisdiction under
III.
A.
To evaluate typicality, we ask “whether the named
plaintiffs’ claims are typical, in common-sense terms, of the
class, thus suggesting that the incentives of the plaintiffs are
aligned with those of the class.”
Baby Neal v. Casey
, 43 F.3d
48, 55 (3d Cir. 1994). “‘[F]actual differences will not render a
claim atypical if the claim arises from the same event or practice
or course of conduct that givеs rise to the claims of the class
members, and if it is based on the same legal theory.’”
Id.
at 58
(quoting
Hoxworth v. Blinder, Robinson & Co.,
The Supreme Court has noted the typicality and adequacy
inquiries often “tend[] to merge” because both loоk to potential
conflicts and to “whether the named plaintiff’s claim and the
class claims are so interrelated that the interests of the class
members will be fairly and adequately protected in their
absence.”
Amchem
,
Co. Sw. v. Falcon,
Maximus contends its alleged bona fide error defense
renders Beck neither typical nor adequate as a class
*12
representative. Beck disputes that the alleged defense renders
hеr atypical, but does not address its effect on her adequacy of
representation. The District Court also addressed the issue
exclusively in terms of typicality. We believe the alleged unique
defense is relevant under both inquiries. Accordingly, we will
address both the typicality and adequacy requirements of
Courts of appeals have held that unique defenses bear on both the typicality and adequacy of a class representative. See, e.g., Gary Plastic Packaging Corp. v. Merrill Lynch, Pierce, Fenner & Smith, Inc., 903 F.2d 176, 180 (2d Cir. 1990) (“Regardless of whether the issue is framed in terms of the typicality of the representative’s claims . . . or the adequacy of its representation . . . there is a danger that absent class members will suffer if their representative is preoccupied with defenses unique to it.”); J.H. Cohn & Co. v. Am. Appraisal Assocs. , 628 F.2d 994, 999 (7th Cir. 1980) (“[T]he presence of even an arguable defense peculiar to the named plaintiff or a small subset of the plaintiff class may destroy the required typicality of the class as well as bring into question the adequacy of the named plaintiff’s representative.”). Commentators agree. See 7A Charles Alan Wright, Arthur R. Miller & Mary Kay Kane, Federal Practice and Procedure, § 1764 (3d ed. 2005) (noting securities class aсtions in which a unique defense defeated typicality); id. at § 1765 (citing cases in which a unique defense defeated adequacy of representation) ; 5 James Wm. Moore et *13 al., Moore’s Federal Practice § 23.24[5] (3d ed. 2006) (typicality); id. at § 23.25[2][b][iv] (adequacy of representation).
Other courts of appeals emphasize, as do we, the
challenge presented by a defense unique to a class
representative—the representative’s interests might not be
aligned with those of the class, and the representative might
devote time and effort to the defense at the expense of issues
that are common and controlling for the class.
See, e.g., Gary
Plastic Packaging,
B.
District courts have discretion under
A class may be certified only if thе court is “satisfied,
after a rigorous analysis, that the prerequisites of
Here, we have difficulty discerning the District Court’s reasons for concluding Beck was a typical and adequatе class representative. We note two problems in particular. First, we are unclear whether the court concluded the alleged violation was based on the content of the Employment Verification Request or on the transmission of the form to third-party employers. This issue, which the parties contest, is central to a proper certification analysis in this case. Second, we are unclear whether the court considered the three requirements of a successful bona fide error defense in concluding that the Employment Verification Request had not been sent to Inolex in error, and that Beck should not be disqualified on these grounds as a class representative. Because these two issues are closely related, we address them together.
To qualify for the bona fide error defense under the Fair
Debt Collection Practices Act, a defendant’s alleged violation of
the Act must have been “unintentional” and must have “resulted
from a bona fide error notwithstanding the maintenance of
procedures reasonably adapted to avoid such error.”
Beck contends the alleged violation resulted from the content of the Employment Verification Request. She explains the “standardized language” of the form gave rise to identical claims on behalf of each class member, and concludes “[w]hether the language of the EVR violates the [Act] is the common overarching issue in this case.” (Appellee’s Br. 11.) [3] *16 Maximus tаkes the opposite position—that the transmission and not the content of the Employer Verification Request gave rise to the class’s claims. Maximus contends a debt collection letter’s content alone cannot violate the Fair Debt Collection Practices Act, and it is only when the content is communicated to a consumer or a third party that a violation can occur.
The District Court appears to have adopted each party’s position at different points in its analysis. In the text of the [4] opinion, the court focused on the form’s transmission, articulating the principal “question[] of law or fact common to the class” as “whether defendant violated the Fair Debt Collection Practices Act by sending an ‘Employment Verification Request’ or a substantially same form to the person’s employer(s) on or after the applicable date.” (App. 4a.) 15.)
The District Court briefly noted the parties’s respective [4] positions in footnote four, stating:
[D]efendant says that sending the EVR to plaintiff’s employer was the result of a bona fide error and defensible. Plaintiff counters that it is irrelevant whether the communication was in error, because the violation—the prohibited language included in all EVRs—was not an error.
(App. 4a n.4 (internal citations to District Court record omitted).)
This is Maximus’s position. But in footnote seven, the court adopted Beck’s contrary position, focusing on the form’s content as the basis of the violation. The court stated, “[i]t is undisputed that the dispositive issue is whether the display of ‘MAXIMUS Collection Center’ at the top and bottom of the EVR violated the [Act].” (App. 5a n.7.)
The difference between the parties’ positions is central to determining whether Maximus could possibly establish the three requirements of a bona fide еrror defense, and possibly defeat Beck’s typicality and adequacy as a class representative. The record demonstrates the drafting of the Employment Verification Request was neither unintentional nor the result of a bona fide error under the first two requirements of the defense. Maximus’s witnesses testified—and Maximus concedes—that Maximus drafted the form’s language. But the transmission of the form to Beck’s employer, Inolex, may have been both unintentional and the result of a good faith, bona fide error on the identity of the debtor “Donna M. Beck.” Maximus relied on a credit agency that reported the debtor Beck worked for Inolex. At issue is whether Maximus was aware this information was incorrect. [5]
*18 If the error resulted from the transmission of the form, and if Maximus can establish the third requirement of the defense—adequate procedures to avoid such errors—Maximus may have a bona fide error defense that might defeat Beck’s typicality and adequacy. The District Court did not address this possibility. Rather, it concluded “[b]ased on this evidence, the EVR does not appear to have been sent to Ms. Beck’s employer in error.” (App. 4a.) This conclusion does nоt follow from the evidence the court cited, which constitutes the entirety of the court’s analysis. [6]
The court cited testimony that Maximus had no procedures in place governing the sending of Employment Verification Requests. It did not address Maximus’s contention that Maximus “provided written materials, training, and seminars to its employees about the pertinent provisions of the place. Maximus contended if it were to believe every such statement, it would be entirely unsuccessful in the debt collection business.
The District Court cited testimony that: (1) Maximus drafted [6] the Employment Verification Request’s lаnguage; (2) Maximus had no specific procedures governing the sending of Employment Verification Requests; and (3) it was not uncommon for Maximus to send Employment Verification Requests to employers for whom the debtor in question did not work.
[Fair Debt Collection Practices Act],” (Reply Br. 3), nor did it acknowledge a Maximus employee’s testimony that through “[s]eminars, lectures and materials and testing,” (App. 262a), Maximus provided “continuous training.” (App. 264a.)
At oral argument on appeal, Maximus conceded it had no
procedures in place “reasonably adapted to avoid” the sрecific
error that occurred here—a confusion between two individuals
with the same name. But it contends the “‘reasonable
procedures’ must be directed at addressing the enumerated [Fair
Debt Collection Practices Act] violation (here, improper
communication with a third party), not the exact act (here,
sending a unique type of EVR form).” (Reply Br. 2.) Maximus
cites
Kort v. Diversified Collections Services, Inc.
for the
proposition that the bona fide error defense “does not require
debt collectors to take every conceivable precaution to avoid
errors,” but rather “requires reаsonable precaution.” 394 F.3d
at 539;
see also Hyman v. Tate
, 362 F.3d 965, 968 (7th Cir.
2004) (explaining a debt collector could have done more to
prevent the specific error, but “
We are unable to conclude whether the District Court exercised its sound discretiоn in certifying the class with Beck *20 as the class representative. The court should have (1) distinguished between a violation based on the content of the Employment Verification Request and a violation based on its transmission, and (2) addressed the three requirements of the bona fide error defense. We will vacate the certification order and remand for further consideration by the District Court, consistent with this opinion.
C.
Maximus contends the District Court erred by applying the wrong standard in determining whether its alleged bona fide error defense defeated class certification. It contends the court required it to prove the defense in order to disqualify Beck as the class representative. We are unclear what standard the District Court applied in concluding the defense did not render Beck atypical or inadequate.
To defeat class certification, a defendant must show some
degree of likelihood a unique defense will play a significant role
at trial. If a court determines an asserted unique defense has no
merit, the defense will not preclude class certification.
See, e.g.
,
Hardy v. City Optical Inc.
,
In Zenith Laboratories, Inc. v. Carter-Wallace, Inc. , 530 F.2d 508 (3d Cir. 1976), we addressed what a defendant must demonstrate to defeat сlass certification through a defense unique to the class representative. Bulk purchasers of a patented drug brought an action to recover royalties after discovering the patent had been obtained fraudulently. 530 F.2d at 510. In *21 affirming the district court’s holding that a unique defense defeated the adequacy of the putative class representative (Zenith), we explained,
If Zenith were allowed to represent the alleged class, Carter could assert defenses against it which would not be applicable to the class as a whole, such as res judicata bаsed on the disposition of Zenith’s counterclaims in the earlier suit. Since these unique defenses could conceivably become the focus of the entire litigation and divert much of Zenith’s attention from the suit as a whole, the remaining members of the class could be severely disadvantaged by Zenith’s representation.
Id.
at 512 (citing
Koos
,
Several of our sister courts of appeals have addressed this
issue and articulated standards under which certification is
improper if the defense might become a “focus” or a “major
focus” of the litigation.
See, e.g., Hanon,
We note that these cases set forth standards, while
Zenith
appears to describe the defense at issue. Nonetheless, to the
extent
Zenith
does prescribe a standard, we believe it is
substantially similar to the standards set forth by our sister
courts of appeals. Though phrased slightly differently, they all
ask whether it is predictable that the unique defense will play a
major role in the litigation. Where a defense “could conceivably
become the focus of the entire litigation,”
Zenith
,
In articulating a single standard, we align ourselves with our sister courts of appeals. A proposed class representative is neither typical nor adequate if the representative is subject to a unique defense that is likely to become a major focus of the litigation. We believe this standard strikеs the proper balance *23 between protecting class members from a representative who is not focused on common concerns of the class, and protecting a class representative from a defendant seeking to disqualify the representative based on a speculative defense.
D.
In addition to satisfying the requirements of
Here, the District Court certified the class under
We cannot discern why the District Court certified the
class under all categories of
IV.
For the reasons set forth, we will vacate the order certifying the class and remand to the District Court for further proceedings consistent with this opinion.
Notes
[*] The Honorable Arthur L. Alarcón, United States Circuit Judge for the Ninth Judicial Circuit, sitting by designation.
[1] In deciding whether to certify a class, a court must first determine whether the proposed class satisfies the four requirements ofFed. R. Civ. P. 23(a) : numerosity, commonality, typicality, and adequacy.
[2] Nevertheless, a court should address each
[3] At some points in her brief, Beck concedes the importance of the communication of the Employment Verification Request. She states, “[t]ypicality was satisfied because all the claims are based on the sending of the improper EVR form to third-party employers.” (Appellee’s Br. 12.) And in contending her interests were aligned with those of the class, she states, “Maximus sent the EVR to Ms. Beck’s emplоyer just as it sent the same EVR to Class members’ employers.” (Appellee’s Br.
[5] Maximus was arguably alerted to its mistake when Inolex’s human resources department informed a Maximus representative that Inolex did not employ the debtor “Donna M. Beck.” But at oral argument, Maximus explained it is often informed a person for whom it is looking is not located or employed at a certain
[7]