Lead Opinion
As an alleged result of negligent maintenance, appellee Shirley Glass slipped and fell in a restaurant owned and operated by appellants BBB Service Company, Inc., and Dale Seefeldt d/b/a Wendy’s Old Fashioned Hamburgers; her hip was broken in the fall. Appellee brought suit against appellants for actual and punitive damages, contending that, due to the alleged improper maintenance, appellants were actively negligent in operating the restaurant with unsafe, slippery, and defective floors, and that appellants knew of the condition but failed to remedy it. Appellants’ subsequent motion for summary judgment was denied by the trial court, which found that material issues of fact existed that should be tried to a jury. We granted appellants’ application for review and take this opportunity to affirm the order of the trial court and explain the evidentiary posture of the instant case which distinguishes it from those cases cited by appellants, Alterman Foods v. Ligon,
After eating lunch at Wendy’s, appellee walked down a brick tile hallway to the restroom area; she slipped and fell just outside the ladies’ restroom door, where there was nothing visible on the floor to warn appellee of danger.
The manager of Wendy’s, Bruce Payton, approached to render aid to appellee. Brown and appellee questioned him about the slippery condition of the floor and its danger to customers. According to Brown’s testimony, Bruce Payton agreed that the
In support of its summary judgment motion, appellants offered the testimony of restaurant manager Bruce Payton, who denied that he had ever made any statements to appellee or Brown regarding the floor, its condition, or its maintenance, and denied making any statements concerning conversations with Wendy’s corporate office. Pay-ton also testified that the “policy” for floor maintenance at the restaurant “is pretty consistent with Wendy’s International.” Payton testified regarding the Wendy’s International “policy and procedures” for sweeping, mopping, and cleaning the floor: “[t]he floors are cleaned at night after close with Power Foam, deck brushed, which means scrubbed, and then it’s squeegeed off and dry mopped. It’s dry mopped again the next morning before we open around 9:00 o’clock.” Bruce Payton stated that store employees do the mopping, sweeping, and vacuuming.
Appellants also submitted the affidavit of Jack Helton, vice president of the company that manufactures and distributes Power Foam, regarding the composition, properties, and proper usage of the product. Helton testified that Power Foam is a commercial degreaser, which acts to “emulsify and neutralize dirt and grease from hard surfaces”; obviously, such product creates an emulsion of grease and dirt when it is applied to the floor. Helton testified regarding the proper removal of Power Foam, which entails “removal with squeegee and rinsing with clear water”; clearly, subsequent dry mopping would simply spread the grease emulsion, if it is not first removed properly.
Further, in response to appellee’s interrogatory “[i]dentify defendants’ maintenance practice in sweeping, mopping and surfacing/waxing the flooring in the area where plaintiff fell,” appellants responded that “[t]he floor in this area is cleaned with warm water and a degreaser. During regular business hours, we sweep the floors hourly and dry mop spills immediately using only clear warm water. Then in the late afternoon we dry mop all floors. The brick tile are not waxed.” Held:
Trial and appellate judges should not take summary judgment lightly, for what is at stake is of constitutional magnitude. “When a trial court or appellate court determines that summary judgment or a directed verdict is appropriate, it is in effect a determination that a party is not entitled to his or her right to a trial by jury even after a demand for jury trial has been made. See Ga. Const, of 1983, Art. I, Sec. I, Par. XI; OCGA § 9-11-38.” Service Merchandise v. Jackson,
On a motion for summary judgment, the burden of establishing the nonexistence of any genuine issue of material fact is upon the movant. Lau’s Corp. v. Haskins,
Contrary to the opinion of the special concurrence,
What Lau’s Corp. did do that may be considered a “watershed” is establish the precedent that a defendant may meet its burden of demonstrating the nonexistence of a material issue of fact by showing an absence of evidence of record in support of an essential element of the plaintiff’s claim.
It also must be understood that the holding in Lau’s Corp. permitting a defendant to meet his statutory burden by showing an absence of evidence to support an issue of material fact as to an essential element of plaintiff’s claim does not shift the burden to plaintiff and require the plaintiff to conclusively prove its case at summary judgment or risk defendant’s ability to demonstrate an “absence” of evidence in support thereof. For example, a defendant has the burden at trial to prove any affirmative defenses, such as contributory negligence and comparative negligence. Thus, a defendant cannot prevail at summary judgment by pointing out an “absence” of evidence disproving such affirmative defenses, with regard to which plaintiff had no burden in the first place.
Moreover, it is only after a defendant has met the burden to show the nonexistence of a material issue of fact as to an essential element of plaintiff’s claim that any burden is placed upon the plaintiff; prior to a trial court’s determination that a defendant has “pierced” the pleadings, there is no duty .upon the plaintiff.
Obviously, to the extent that Coffey v. Wal-Mart Stores, supra at 827, Blake v. Kroger, supra, and Summer-Minter & Assoc. v. Giordano,
With the above provisions in mind, appellant Wendy’s had the burden to establish the nonexistence of a material factual issue in support of an essential element of plaintiff’s claim. OCGA § 9-11-56 (b), (c); Lau’s Corp., supra at 491; Alterman Foods, supra at 625. Accordingly, this- Court finds that appellants’ summary judgment motion fails on two fronts that we will address in inverse order: (1) the evidence introduced by appellee was sufficient to raise material issues of fact for trial; and (2) in drawing all inferences favorable to appellee, appellants’ evidence failed to pierce the allegations of the complaint so as to support its motion for summary judgment.
1. Appellants claim that the evidence introduced in support of its summary judgment motion demonstrated that its floor is maintained under industry standards and is not treated with anything that would cause appellee to slip and fall when the commercial degreaser used on its floors is properly applied and removed. This proof, appellants contend, is sufficient to warrant summary judgment as a matter of law, since appellee proved only that she fell, without proving that appellants were “negligent either in the materials . . . used in treating the floors or in the application of them.” Alterman Foods, supra at 624. Appellants contend that the instant case is controlled by Alterman Foods and Hall and cite both opinions for the proposition that proof of a fall establishes nothing, i.e., “proof of nothing more than the occurrence of the fall Is insufficient to establish the proprietor’s negligence.” (Punctuation omitted.) Hall, supra at 90. We agree that the instant case is controlled by the cited authorities, but cannot agree with appellants’ application thereof in connection with the facts of this case.
Alterman Foods and Hall stand for nothing if not for the proposition that proof of a fall alone is insufficient to prove negligence. In Alterman Foods, the court was faced with evidence that showed only that plaintiff fell; plaintiff “did not notice the floor to be any more slippery than it had been on any other day she had been in the store[;] she did not see what she had slipped on[;] she did not know if there was a foreign substance on the floor which had caused her fall or if her fall was due to the slipperiness of the floor itself.” Alterman Foods, supra at 621. Plaintiff “merely stated that she slipped and fell, but that she could not determine what it was that caused her fall.” (Emphasis in original.) Id. at 624. Further, deposition testimony from persons present at the time showed that there was nothing “unusual about the floor.” Id. at 621. Finally, plaintiff had a physical condition which could have caused the fall. Id. In Alterman Foods, the plaintiffs fall was the only evidence upon which to base her claim of negligence, and “[i]t cannot be inferred from a silent record that defendant negligently maintained its floor.” Id. at 625.
The same scenario was presented to this Court recently in Hall, wherein the plaintiffs evidence demonstrated only that she fell and that the floor “just felt slippery.” Hall, supra at 90-91. In Hall, the
However, while “[falling and injuring one’s self proves nothing,” Alterman Foods, supra at 625, proof of a fall, in conjunction with other evidence, can be circumstantial evidence of negligence so as to raise a jury question. The dearth of additional evidence in both Alterman Foods and Hall is not the situation in the case before us, wherein appellee offered deposition testimony of her own, as well as that of a witness, showing that the floor was, in fact, slippery; that appellants’ restaurant manager knew that the floor was slippery and had so informed the “corporate office”; that appellants put a “chemical” on the floor that made it slippery; and that appellee fell. Even without the restaurant manager’s statements, the deposition testimony of witness Jean Brown that she ran her rubber-soled shoe over the floor area where the fall occurred, that the floor was, in fact, slippery, and that she had skidded on the floor earlier corroborated appellee’s testimony that the slippery floor caused her fall. This testimony would clearly provide sufficient evidence of facts, other than the fall itself, so as to take the instant case outside the holding of Alterman Foods, supra, thereby defeating appellants’ motion for summary judgment based thereon. See Martin v. Sears, Roebuck & Co.,
Appellants, again citing Alterman Foods and Hall, contend that appellee cannot survive the motion for summary judgment because appellee failed to show that appellants were “negligent either in the materials [it] used in treating the floor or in the application of them.” Alterman Foods, supra at 624; Hall, supra at 90. Again, we agree with appellants regarding the substance of the citations from Alterman Foods and Hall, but find that appellants’ argument is incorrect.
Alterman Foods and Hall do not place an impossible burden upon a plaintiff to provide direct evidence of the misapplication of a floor maintenance product in order to survive a motion for summary judgment where defense evidence is presented showing compliance with industry standards in floor care. A case of negligence can “be made by circumstantial evidence.” Chapman v. Turnbull Elevator,
For example, in the case sub judice, appellee would never be in a position to witness appellants’ floor being cleaned after hours so as to have personal knowledge regarding
So, we conclude that, while appellants may, or may not, win a jury trial by showing that its floor maintenance meets or exceeds industry standards, summary judgment is not so won in the face of the evidence in the instant case, more than the fall itself, demonstrating that the floor was, in fact, slippery. Alterman Foods, supra at 624; Hall, supra at 93. Accordingly, the trial court correctly denied appellants’ motion for summary judgment.
2. Moreover, “[t]he party opposing the motion [for summary judgment] is to be given the benefit of all reasonable doubts in determining whether a genuine issue exists and the trial court must give that party the benefit of all favorable inferences that may be drawn from the evidence.” (Citations omitted.) Holland v. Sanfax Corp.,
As to the floor’s maintenance, the evidence introduced by appellants demonstrated only the “policy and procedures” utilized for floor maintenance; such evidence never advanced beyond the theoretical. No evidence was introduced regarding the actual cleaning of the floor prior to the incident in question, and no evidence was introduced demonstrating that the stated “policies and procedures” were actually followed by the cleaning crew. See Mallory v. Piggly Wiggly Southern,
In fact, the restaurant manager’s answer to the appellee’s interrogatory regarding cleaning procedures differed significantly from his testimony regarding the restaurant chain’s “policy and procedures,” leaving out both the “deck brush” scrubbing of the floor and the “squeegee” removal of the cleaning agent. With all inferences drawn in appellee’s favor, such evidence failed to show that appellants maintained its floor in a non-negligent fashion and could support the inference that appellants did not maintain its floor according to its own policies and procedures. As appellants argue, when normal, i.e., non-negligent, maintenance of the floor is carried out, the floor is not slippery; a fortiori, if the floor is slippery, there may have been negligence in the maintenance of the floor. At
Also, appellants submitted as evidence the affidavit of Jack Helton, who testified that the floor cleaning agent used by appellants, Power Foam, is a degreaser that “cuts” grease on the floor. While Helton testified that Power Foam itself has no properties that would make a floor slippery, Helton testified that Power Foam “emulsifies” grease when applied to a surface in order to aid in the removal of grease, i.e., causes grease to become suspended in liquid emulsion so that it can be easily removed. Thus, a cleaning product that emulsifies grease has the potential to create a hazardous, slippery condition on any surface to which it is applied, because emulsified grease remains on a surface and may be spread thereon until proper removal.
Thereafter, Jack Helton testified as to the proper removal of Power Foam, which includes using a “squeegee” to remove the agent from the floor surface prior to mopping with warm water. All inferences drawn in appellee’s favor permit the deduction that a floor cleaning product that causes grease to emulsify and requires proper removal may be improperly removed, thereby creating a slippery condition on the floor. Since in the case before us, evidence was introduced that the floor was in fact slippery, the inference arises that the grease emulsion, created by the application of Power Foam, was not properly removed. Accordingly, Jack Helton’s testimony raises, in itself, a jury issue regarding the potentially improper removal of Power Foam so as to support a claim of active negligence, and the inferences arising therefrom, when viewed in favor of the non-moving party, fail to pierce the allegations of the complaint so as to support a motion for summary judgment.
The special concurrence urges that the above-referenced statements by Helton would not support a claim of active negligence because, “the negligence, if any, predated Mrs. Glass’ arrival at Wendy’s and her injuries plainly arose from a condition of the premises.” Quite to the contrary. Appellants’ alleged actions in the maintenance of its floor would be active misconduct which, from either acts or omissions, works positive injury to others; such is active negligence in the classic sense. See Smith & Prosser, Cases & Materials on Torts, p. 320 (1). In the instant case, appellants’ allegedly improper treatment of its floor with Power Foam was neither passive inaction nor, as the special concurrence styles it, an “aware{ness\ that a dangerous condition existed, but refus[al] to remedy the situation.” In fact, the dangerous condition did not just “exist,” and Wendy’s was not just “aware” thereof; appellants’ conduct allegedly created the dangerous condition through the improper maintenance of its floor. The fact that appellants’ floor is treated at night and not in its customers’ presence (“predated Mrs. Glass’ arrival”) does not in any way diminish the fact that appellants’ alleged negligence would be active (misfeasance) when proven.
Further, the “condition of the premises” to which the special concurrence refers that may negate the presence of misfeasance is a condition that is inherent in the premises. This passive, static, inherent state is the “condition of the premises” referenced in Lipham v. Federated Dept. Stores,
In sum, “the pleadings were not pierced by the showings in support of the motionsE, and] the showings did not show as a matter of law that the defendants were not guilty of negligence constituting the proximate cause of the injuries as charged in the petition.” Chapman,
3. The trial court correctly denied appellants’ motion for summary judgment as to the issue of punitive damages. Sufficient evidence was presented to support such award, should a jury choose to believe appellee’s evidence that appellants knew that the “chemical” it put on its floor caused the floor to become slippery, but they “did not want to change what they were doing.” OCGA § 51-12-5.1 (b).
Judgment affirmed.
Notes
All parties agree that the floor was dry and had no obvious, visible foreign substance on it.
If further clarity is necessary for some, the statements of Helton are, of course, in quotes. Reasonable inferences drawn therefrom are, of course, on the other side of the punctuation mark appearing at the conclusion of the quoted material.
See also OCGA § 9-11-56 (c) (movant must “show that there is no genuine issue as to any material fact (emphasis supplied)); Marsh v. Berens,
Accord in other opinions authored thereby, e.g., Coffey v. Wal-Mart Stores,
To the extent that a form of semantic legerdemain may be attempted by some, “absence” is the noun form of the adjective “absent” meaning, “not existent.” (Emphasis supplied.) American Heritage Dictionary of the English Language, 3rd ed., p. 6.
See, e.g., Coffey v. Wal-Mart Stores, supra at 827; Blake v. Kroger Co.,
Although a plaintiff has a burden of production, i.e., presenting any evidence which creates a material issue of fact as to an element of the affirmative defense, a plaintiff has no duty to present evidence disproving an affirmative defense on summary judgment. Hodge, supra at 691.
Barber v. Threlkeld Ford,
Cf. Blake v. Kroger Co., supra at 145 (trial court determines whether there is any genuine issue of material fact (emphasis in original)).
In fact, defense evidence created a jury issue by explaining the potentially hazardous, slippery condition that could arise if the commercial degreaser used on appellants’ floor is not properly removed.
In Hall, this Court presented a list of possible evidentiary approaches by which a plaintiff might survive summary judgment. See Hall, supra at 92-93.
“While generally direct evidence is to be preferred, e.g., the witness sees A stab B, yet in some situations circumstantial evidence seems to be no less trustworthy if not superior, e.g., ‘There is still no man who would not accept dog tracks in the mud against the sworn testimony of a hundred eye-witnesses that no dog has passed.’ W. Prosser, Law of Torts, 212 (4th ed. 1971). See Brown v. Matthews,
Obviously, the “condition of the premises” to which the special concurrence refers, which condition may negate the existence of active negligence, does not encompass the results of a tortfeasor’s negligent actions in utilizing a commercial degreaser in such a manner as to make its floor slippery. See, e.g., Clinton v. Gunn-Willis Lumber Co.,
We have reviewed the record in relation to appellants’ additional enumerations of error concerning liability and find that appellants’ contentions concerning (1) appellee’s failure to exercise reasonable care, (2) the presence of “wet floor” cones as creating “equal knowledge,” and (3) appellants’ lack of duty toward appellee are either unsupported by the facts, unsupported by the law, or are disputed by competent evidence of record. As such, these contentions fail to demonstrate error in the denial of appellants’ motion for summary judgment.
Concurrence Opinion
concurring specially.
Although I agree the trial court properly denied BBB Service Company’s motion for summary judgment, I write separately to make clear my objections to the analysis used by the majority in affirming that result. Additionally, I deem it important to note that certain inaccuracies in the majority’s narrative of the facts played no part in my disposition of this case.
1. If the majority’s statement that a movant for summary judgment has “the burden of establishing the nonexistence of any genuine issue of material fact,” is intended to mean that movants for summary judgment must prove affirmatively the nonexistence of any genuine issues of material fact, this statement is contrary to our present summary judgment law as established in Lau’s Corp. v. Haskins,
Before Lau’s Corp., “ ‘the burden of establishing the nonexistence of any genuine issue of material fact [was] upon the movant[ ]’ ” (Alterman Foods v. Ligon,
The elements required to establish liability on Wendy’s in a slip and fall case in which the proprietor intentionally placed a substance on the floor are set out in Alterman Foods v. Ligón, supra at 623-624. Notwithstanding Wendy’s evidence concerning the nature of the tile floor and the properties of its cleaner, Glass’ evidence was sufficient to show that a genuine issue exists over whether the floor was slippery either because of the product used by Wendy’s or because Wendy’s employees did not use the product properly. Additionally, nothing in the record shows that Glass failed to exercise ordinary care for her own safety.
Moreover, as the manager’s purported statement, if believed, is sufficient to show that Wendy’s was aware a dangerous condition existed, but refused to remedy the situation, a genuine issue also exists over whether punitive damages are authorized. Therefore, I agree that the trial court did not err by denying Wendy’s motion for summary judgment.
2. The majority’s factual narrative suggests that the affidavit of Jack Helton stated that “obviously such product creates an emulsion of grease and dirt when it is applied to the floor”; “clearly, subsequent dry mopping would simply spread the grease emulsion, if it is not first removed properly”; and “however, the non-slippery character of the degreaser itself would be irrelevant if the resultant greasy emulsion is not properly removed, which event could support a claim of active negligence.” Although these statements appear to be reasonable conclusions or inferences which might be drawn, they are not contained in Helton’s affidavit.
3. Additionally, the assertion that such statements would support a claim of active negligence is contrary to our law because the negligence, if any, predated Glass’ arrival at Wendy’s and her injuries plainly arose from a condition of the premises. Lipham v. Federated Dept. Stores,
4. Although the continued validity of the Alterman Foods standards has been questioned by some members of this Court, the majority of this court recognizes that Alterman Foods remains binding precedent. See Adams v. Sears, Roebuck & Co.,
It is generally accepted that “mere ownership of land and buildings does not render one liable for injuries sustained by persons who have entered thereon or therein; the owner is not an insurer of the safety of entrants on his premises.” Adams & Adams, Ga. Law of Torts (1996 ed.), § 4-1, p.
Nevertheless, our law requires that owners or occupiers exercise ordinary care in keeping their premises safe (OCGA § 51-3-1) and requires them to exercise diligence in making their premises as safe as ordinarily prudent businesses would. Alterman Foods, supra at 624. Further, Alterman Foods recognizes that premises may be unsafe not only because of the acts or omissions of the proprietors but also because of the negligence of customers and others over whom the proprietor may have no control. Thus, under Alterman Foods proprietors may be held liable by failing to keep their premises safe not only because they placed substances there, but also because they did not correct dangerous conditions after the proprietors learned or should have learned of them.
Under these conflicting demands, it will always be difficult to create bright line rules for disposition of slip and fall cases, but even if one attempted to do so, it is difficult to comprehend what such rules could be established other than one side or the other always would prevail. See for example the replacement suggested by the dissent in Adams v. Sears, Roebuck & Co., supra.
Nevertheless, even though using the Alterman Foods standards may not permit establishment of the clear, definite guidance some apparently desire, they do provide a reasonable means for consideration of these cases. Further, notwithstanding the criticism, the Alterman Foods standards cannot be eliminated easily without effecting major changes in the underlying legal relationships. Even if one believed that the law should be changed to make owners or occupiers insurers of safety, we must recognize that bringing about such a significant change in our law would have associated and perhaps unintended consequences. What we should not do is achieve that change, as I believe the majority opinion would do, without acknowledging that a fundamental change in our law would result.
As they currently exist, I believe the Alterman Foods standards presently provide sufficient guidance for advising clients on the merits of their cases and/or on what actions should be undertaken in given situations to avoid potential liability. For example, neither customers who slip and fall, but who do not exercise ordinary care for their own safety by adequately watching where they are going and avoiding clearly visible foreign substance on the floor, nor proprietors who fail to institute reasonable precautions to detect and clean up foreign substances or other dangerous conditions should expect to be successful under the current Alterman Foods standards. In my view, the difficulty in applying these standards that some commentators have noted recently is not with the standards, but with the difficulty this Court has had in incorporating the Alterman Foods standards with the changes in summary judgment procedures brought about by our Supreme Court in Lau’s Corp. v. Haskins.
I am authorized to state that Judge Ruffin joins in this special concurrence.
