ALISON GEORGE, Appellant v. RUSHMORE SERVICE CENTER, LLC; MILES K. BEACOM; DALE DOBBERPUHL; THOMAS D. SANFORD; JOHN DOES 1 to 10
No. 23-2189
UNITED STATES COURT OF APPEALS FOR THE THIRD CIRCUIT
August 13, 2024
PRECEDENTIAL. Argued on May 2, 2024.
Yongmoon Kim
Philip D. Stern [ARGUED]
Kim Law Firm
411 Hackensack Avenue
Suite 701
Hackensack, NJ 07601
Counsel for Appellant
Daniel McKenna [ARGUED]
Ballard Spahr
1735 Market Street
51st Floor
Philadelphia, PA 19103
William P. Reiley
Ballard Spahr
700 E Gate Drive
Suite 330
Mount Laurel, NJ 08054
Counsel for Appellees
OPINION OF THE COURT
KRAUSE, Circuit Judge.
For almost six years now, Appellant Alison George has been seeking to represent a class and obtain damages from Rushmore Service Center, LLC,1 based on a letter naming the collection arm of George‘s credit card company, rather than the credit card company itself, as the “current/original creditor.” App. 36 (capitalization altered). As alleged in the operative complaint, that phrasing violated the Fair Debt Collection Practices Act (FDCPA) by failing to identify “the creditor to whom the debt [was] owed” and providing “false, deceptive, or misleading” information.
As it turns out, however, the main question on appeal is not related to the merits. Instead, it is whether these many years of litigation have been much ado about nothing. For while George‘s suit was proceeding, we issued two opinions—Kelly v. RealPage Inc., 47 F.4th 202 (3d Cir. 2022), and Huber v. Simon‘s Agency, Inc., 84 F.4th 132 (3d Cir. 2023)2—calling into question whether confusion alone is sufficient to allege a concrete injury in this context. Because we conclude that George lacked standing from the very outset, we must vacate the District Court‘s orders and remand with instructions to dismiss George‘s case. But as it may be that the arbitration award “can be enforced in a jurisdictionally correct proceeding,” Brown v. Francis, 75 F.3d 860, 868 (3d Cir. 1996), we will decline to vacate the award itself at this juncture.
I. Background
A. The Rushmore Letter
In 2013, Alison George opened a credit card account with First Premier Bank. Under that account‘s contract, which became binding on George shortly after her enrollment, George agreed to resolve all account-related claims via individual arbitration. The arbitration provision covered George, First Premier, First Premier‘s “employees, parents, subsidiaries, affiliates, beneficiaries, agents and assigns,” and the “employees, parents, subsidiaries, affiliates, beneficiaries, agents and assigns” of those entities. App. 109.
A few months after First Premier issued George‘s credit card, George defaulted on her account by failing to make the minimum required payment. This failure to pay triggered First Premier‘s collection apparatus, run through servicing entity Premier Bankcard, LLC. Notably, Premier Bankcard does not perform all of its own collection work. Instead, it outsources some of that work to corporations like Rushmore. A 2011 contract between Premier Bankcard and Rushmore, for example, obligated Rushmore to “undertake the collection of such . . . [First Premier] accounts as [Premier Bankcard chose] to place with [Rushmore] for the purpose of collection.”3 Id. at 79.
In the 2011 contract, Rushmore agreed to contact its First Premier accounts “through collection letters as well as consistent direct telephone contact to maximize recovery.” Id. Consistent with this commitment, and with Premier Bankcard‘s apparent assignment of George‘s account to Rushmore, Rushmore sent George a collection letter in April 2018. That letter, which was Rushmore‘s first communication to George, contained the following header: “Current/Original Creditor: PREMIER Bankcard, LLC.” Id. at 36.
B. The Instant Suit
In the amended complaint, the operative complaint in this case,4 George alleged that Rushmore‘s April 2018 letter was (1) “confusing as to whether” Premier Bankcard was the current or original creditor, and (2) misleading in any event, because First Premier, not Premier Bankcard, was “the current creditor to whom the debt [was] owed” and the “original creditor” of the account. Id. at 28. On that basis, George claimed—on behalf of herself and a putative class of those who received similar letters—that the letter violated the FDCPA. Specifically, George claimed that the letter failed to identify “the name of the creditor to whom the debt [was] owed” as required by law,
As to George‘s individual injury, however, the complaint was oddly silent. It alleged that George “received and reviewed
In May 2020, after limited discovery regarding arbitrability, the District Court granted Rushmore‘s motion to compel arbitration and stay proceedings under sections 3 and 4 of the Federal Arbitration Act (FAA),
C. Arbitration Proceedings
Rather than notifying the Court of her intent not to arbitrate, George filed an arbitration demand against Rushmore with the American Arbitration Association (AAA).6 The parties engaged in “extensive discovery,” Answering Br. 8, and in June 2022, the arbitrator rejected George‘s attempt to relitigate arbitrability and ordered a hearing to resolve the FDCPA claims on the merits.7 At that hearing, which took place in October 2022, the arbitrator “heard testimony from three witnesses, received twenty-two exhibits, and heard oral argument” on contested legal issues over the course of five hours. Id. at 9. The parties later filed post-hearing submissions. The arbitrator issued his “final and binding” decision in November 2022. App. 112. In that decision, which awarded George $0, the arbitrator found that Rushmore was not liable for two reasons. First, by George‘s own admission, she never read the April 2018 letter: She stated during the hearing that “she did not read the Rushmore [letter] and, in fact, was essentially not reading debt collection letters generally, but rather passing them on to her attorney.” Id. at 106. Even if the letter was misleading, the arbitrator reasoned, George herself ”could not have actually been misled.” Id. (emphasis omitted). Second, the letter itself was not misleading: Because Premier Bankcard serviced George‘s account and “received and was entitled to part of the funds from payments made by [George] on [that] account,” it was at least a current creditor, and could therefore be listed as a “current/original, meaning current or original,”
D. The Motion to Vacate
George returned to the District Court shortly after the arbitrator issued his decision, asking the Court to vacate the arbitration award pursuant to
George timely appealed both the May 2020 order compelling arbitration and the May 2023 order declining to vacate the arbitration award.
II. Discussion
A. Jurisdiction
The District Court had putative jurisdiction under
Second, even if the order declining to vacate were not final under
The order declining to vacate the arbitration award is thus final, and the order compelling arbitration is final because “it [has] merged with [that] final order.” Sapp v. Indus. Action Servs., LLC, 75 F.4th 205, 210 (3d Cir. 2023); see R & C Oilfield Servs. LLC v. Am. Wind Transp. Grp. LLC, 45 F.4th 655, 659 (3d Cir. 2022).
Having ascertained that the relevant orders are final and appealable, we must next consider Article III standing, which “is essential to federal subject matter jurisdiction.” Hartig Drug, 836 F.3d at 269. We turn to that question now, recognizing the “familiar” principle that we “always [have] jurisdiction to determine [our] own jurisdiction.” United States v. Ruiz, 536 U.S. 622, 628 (2002).
B. Standing
Both George and Rushmore assert that George has, and had, standing. That does not, however, end the inquiry: Standing is a “threshold jurisdictional requirement,” and we have a “bedrock obligation to examine both [our] own subject matter jurisdiction” and that of the District Court. Pub. Int. Rsch. Grp. of N.J., Inc. v. Magnesium Elektron, Inc., 123 F.3d 111, 117 (3d Cir. 1997). Our independent review reveals that, based on the amended complaint, George lacks standing under Article III and lacked standing below.
1. Applicable Law
In order to show standing, a plaintiff bears the burden of establishing three distinct elements:
First, the plaintiff must have suffered an injury in fact—an invasion of a legally protected interest which is (a) concrete and particularized; and (b) actual or imminent, not conjectural or hypothetical. Second, there must be a causal connection between the injury and the conduct complained of—the injury has to be fairly traceable to the challenged action of the defendant, and not the result of the independent action of some third party not before the court. Third, it must be likely, as opposed to merely speculative, that the injury will be redressed by a favorable decision.
Lujan v. Defs. of Wildlife, 504 U.S. 555, 560–61 (1992) (cleaned up). The first element is most relevant here, and three cases—TransUnion LLC v. Ramirez, 141 S. Ct. 2190 (2021), Kelly, 47 F.4th 202, and Huber, 84 F.4th 132—bear heavily on our analysis. So we briefly recap those cases.
In TransUnion, the Supreme Court clarified that the “[c]entral” question when assessing concreteness is “whether the asserted harm has a close relationship to a harm traditionally recognized as providing a basis for a lawsuit in American courts—such as physical harm, monetary harm, or various intangible harms including . . .
In Kelly, we examined TransUnion in the context of “informational injury,” the injury that occurs when “a plaintiff . . . fail[s] to receive information to which she is legally entitled.” 47 F.4th at 211 (cleaned up). We first noted that informational injury can be “sufficiently concrete to confer standing,” and that TransUnion did not disturb that basic premise. See id. at 211–13, 212 n.8. We then, in light of TransUnion, articulated what is required for informational injury: A plaintiff must show “(1) the omission of information to which [she] claim[s] entitlement, (2) adverse effects that flow from the omission, and (3) [a] nexus to the concrete interest Congress intended to protect” by requiring disclosure of the information. Id. at 214 (quotation marks omitted). We ultimately found informational injury because (1) the defendant did not disclose required source information, (2) as a result, both plaintiffs were denied apartments for which they applied, one plaintiff needlessly wasted his time and suffered confusion and distress, and one plaintiff could only secure public housing, and (3) the failure to disclose frustrated Congress‘s goal, under FCRA, of “empowering consumers to correct inaccurate information in their credit files.” Id. at 214-15 (cleaned up).
In Huber, another case arising under the FDCPA, we distinguished Kelly and clarified that the informational-injury doctrine does not “extend . . . to the failure to disclose clearly and effectively.” 84 F.4th at 146 (emphasis omitted). Because the plaintiff in Huber alleged an “unclear disclosure[]” rather than a “failure to disclose,” we held that she did not suffer an informational injury and could not claim standing on that ground. Id. at 145–46. Nonetheless, we concluded that Huber had Article III standing “under traditional standing principles” because she suffered two financial consequences from the unclear disclosure: “one in consulting with her financial advisor . . . at her own additional cost, and the other in her failure to pay down her debts or otherwise take appropriate action beyond that consultation.” Id. at 149 (quotation marks omitted). These “detrimental consequences,” we wrote, were “sufficiently similar to the kind of harm protected by the tort of fraudulent misrepresentation“—the most “apt analogue” to Huber‘s FDCPA claim “to establish . . . standing.” Id. at 148-49.
As relevant here, Huber highlighted the importance of financial or other detrimental consequences to establishing traditional standing under the FDCPA. “[T]he harm traditionally recognized as providing a basis for fraudulent misrepresentation,” we wrote, “is not the mere receipt of a misleading statement, or even confusion, without any further consequence.” Id. at 148 (cleaned up). Instead, a claimant in Huber‘s shoes “must identify . . . a consequential action or inaction following receipt of a misleading or deceptive collection letter” to demonstrate injury in fact. Id. at 149 (quotation marks omitted). “[C]onfusion alone” is insufficient. Id. at 141.
2. George‘s Standing
With those precepts in mind, we turn to George‘s case.10 Her amended complaint asserts two different theories of harm: one, that George did not receive information to which she was legally entitled, and two, that the April 2018 letter was “false, deceptive, and misleading” in violation of the FDCPA. App. 28. Although the first sounds in informational injury and the second in traditional injury, George has not established standing under either theory.
a. Informational Injury
As noted, a plaintiff asserting informational injury must show “(1) the omission of information to which [she] claim[s] entitlement, (2) adverse effects that flow from the omission, and (3) [a] nexus to the concrete interest Congress intended to protect” by requiring disclosure of the information. Kelly, 47 F.4th at 214 (quotation marks omitted). George has alleged enough to get past prong one: Read fairly, her complaint indicates that Premier Bankcard was not, as required by
That is because the amended complaint does not allege specific adverse effects flowing from the omission; instead, it simply states that the April 2018 letter would have left “the least sophisticated consumer in doubt about to whom the alleged debt [was] owed and if it [was] legitimate.” App. 28. Nothing in the complaint indicates that George could not pay her debt as a result of the letter, that the omission caused downstream financial consequences, or that George suffered distress.12 Cf. Kelly, 47 F.4th at 214 (listing adverse effects). And even if confusion alone were sufficiently adverse to demonstrate informational injury, but see Huber, 84 F.4th at 148-49, the complaint does not even allege George herself was confused. George‘s first theory of harm thus fails under our test in Kelly, and George has not shown an informational injury sufficient to confer Article III standing.
b. Traditional Injury
George‘s second theory of harm fares no better. Under the “more traditional path prescribed by the Supreme Court in TransUnion,” we must ask whether the injury alleged “has a close relationship to a harm traditionally recognized as providing a basis for a lawsuit in American courts.” Huber, 84 F.4th at 146 (quotation marks omitted). As we clarified
George attempts to evade this holding in Huber by arguing that “unreasonable debt collection,” not fraudulent misrepresentation, is the most appropriate tort analogue for FDCPA claims. Opening Br. 4. Because unreasonable debt collection is an intentional tort that “gives rise to nominal and punitive damages without the need to allege any tangible harm or actual damages,” George says, the “harm traditionally recognized as providing a basis for [an unreasonable-debt-collection] lawsuit in American courts” is essentially the fact of the occurrence. Id. at 6 (emphasis omitted); TransUnion, 141 S. Ct. at 2200. Thus, in George‘s view, the injury she has alleged—receipt of a misleading letter—is sufficiently concrete to constitute injury in fact.
Even assuming, arguendo, that unreasonable debt collection is an “apt analogue” for a violation of
* * *
In sum, because George‘s amended complaint alleges neither an informational injury nor a traditional one, George lacks standing before us and lacked standing before the District Court. See Lutter v. JNESO, 86 F.4th 111, 124 (3d Cir. 2023) (“[T]he general rule is that a plaintiff in federal court must have Article III standing on the date the lawsuit was commenced.“). We proceed to consider how this lack of standing affects the District Court‘s orders compelling arbitration and denying vacatur.
C. The District Court‘s Orders
The FAA is “something of an anomaly in the field of federal-court jurisdiction,” in that it “bestow[s] no federal jurisdiction but rather require[s] an independent jurisdictional basis.” Hall St. Assocs., L.L.C. v. Mattel, Inc., 552 U.S. 576, 581-82 (2008) (quotation marks omitted). For a federal court to have jurisdiction over a motion to compel arbitration, it must be that the “entire . . . controversy between the parties . . . could be litigated in federal court” without the arbitration agreement. Vaden v. Discover Bank, 556 U.S. 49, 66 (2009) (quotation marks omitted);
Here, because George lacked standing at the outset of her suit, the District Court could not properly exercise jurisdiction under
D. The Arbitration Award
There is one loose end to tie up before concluding, and that is the arbitration award. What becomes, or should become, of an arbitration award stemming from a void order like the one at issue here? George suggests that, because the order compelling arbitration is void, we must also vacate the arbitration award. Rushmore, meanwhile, would have us invoke various equitable doctrines to preserve the award for future enforcement. It suggests, for example, that “George is estopped from . . . arguing that the arbitration award against her is a nullity” because, as between the District Court‘s two options, she elected to initiate arbitration proceedings. Rushmore First Suppl. Br. 5. It also suggests that Caterpillar Inc. v. Lewis, 519 U.S. 61 (1996), requires enforcement of the award, and that the arbitrator “was legally empowered to enter the arbitration award . . . regardless of George‘s Article III standing,” Rushmore First Suppl. Br. 5.
Having considered the parties’ positions, we decline to endorse either. George lacks standing on appeal, and “when [jurisdiction] ceases to exist, the only function remaining to the court is that of announcing the fact and dismissing the cause.” Steel Co. v. Citizens for a Better Env‘t, 523 U.S. 83, 94 (1998) (quotation marks omitted). In addition, we note that section 10 of the FAA lists the “exclusive grounds” for vacating an arbitration award, and “where the award stemmed from a void order” is not plainly listed in that section. Mattel, 552 U.S. at 584;
We therefore do not reach the question of whether the arbitration award remains valid and enforceable (under the AAA rules, because George assented to the arbitrator‘s
To close, we offer a few words on the equities in this case. We recognize that our holding may ultimately clear the way for a redo of George‘s lawsuit—a frustrating result for Rushmore given that “the parties have already fully [litigated and] arbitrated the underlying dispute once.” Papalote Creek, 858 F.3d at 927. And we recognize this result may be particularly frustrating given its origin in cases decided after the motion to compel. See supra notes 5, 8. But that is the importance of Article III standing, and “we cannot evade the fact that the district court lacked jurisdiction when it compelled arbitration” and ruled on George‘s motion to vacate.20 Papalote Creek, 858 F.3d at 927.
III. Conclusion
For the foregoing reasons, we will vacate the District Court‘s orders and remand with instructions to dismiss this case for lack of standing.21
