The question presented in this diversity action is whether, or under what circumstances, a retail store’s failure to assist a customer in a timely manner can give rise to a negligence claim under New York law. Defendant Wal-Mart Stores, Inc. (“Wal-Mart”) appeals from a judgment, entered following a jury trial, of the United States District Court for the Western District of New York (Charles J. Siragusa, Judge) finding Wal-Mart liable to plaintiff Albert Alfaro for injuries sustained when Afaro, having waited ten to fifteen minutes for a Wal-Mart employee to return, tried himself to retrieve items from a shelf. We conclude that Wal-Mart’s failure to assist Afaro in a timely fashion did not violate its legal duties to Afaro, and we therefore reverse the judgment of the District Court.
I.
The following facts are derived from A-faro’s testimony at trial. On April 8, 1996, Alfaro, who was confined to a wheelchair as a result of a prior incident, and his cousin, Benjamin Diaz, entered a Wal-Mart store in Webster, New York, to buy some paint and other supplies. Soon after entering the store, Afaro located a Wal-Mart employee and asked her for assistance in the paint department. Afaro and the employee, who did not work in the paint department, went to the paint section of the store, and Diaz left for another section of the store. Afaro and the employee spoke for ten to fifteen minutes about paint and paint supplies. When A-faro asked the employee about “gloves and latex,” however, the employee stated that “she couldn’t help” Afaro, told him “to wait,” and left.
Afaro waited “[bjetween ten [and] fifteen minutes” for the employee or another Wal-Mart associate to return to the paint department, during which time he located the kind of paint he wanted. While he was waiting, Afaro saw no Wal-Mart employees in the paint department and heard no announcement over the public address system concerning his need for assistance. Instead of seeking help or waiting for Diaz to return, Afaro then decided to retrieve the paint from the shelf himself. As he tried to do so, however, two cans of paint fell, struck Afaro on the leg, and knocked him out of his wheelchair. As a result of this accident, Alfaro’s femur was fractured.
In July 1996, Afaro commenced this action in New York Supreme Court, Monroe County, alleging that his injuries “were caused solely due to the negligence” of Wal-Mart. In March 1999, after the action had been removed to the United States District Court for the Western District of New York, the case was tried before a jury. On the third day of trial, the jury returned a verdict in Afaro’s favor for a gross sum of $150,000, and apportioned fault 60% to Wal-Mart and 40% to Afaro. Accordingly, on March 18, 1999, the District Court entered judgment in Afaro’s favor for $90,000.
Wal-Mart thereafter filed a timely motion seeking judgment as a matter of law pursuant to Fed.R.Civ.P. 50(b) or, in the alternative, a new trial pursuant to
II.
On appeal, Wal-Mart argues that Alfaro's negligence claim is deficient as a matter of law and that the District Court therefore erred in denying its post-trial motion for judgment as a matter of law. We review the District Court's decision de novo, "applying the same standards as the District Court to determine whether judgment as a matter of law was appropriate." Merrill Lynch Interfunding, Inc. v. Argenti,
Under New York law, which applies to this case, a plaintiff must establish three elements to prevail on a negligence claim: "(1) the existence of a duty on defendant's part as to plaintiff; (2) a breach of this duty; and (3) injury to the plaintiff as a result thereof." Akins v. Glens Falls City Sch. Dist.,
Identifying the scope of an alleged tortfeasor's duty is "not something derived or discerned from an algebraic formula. Rather, it coalesces from vectored forces including logic, science, weighty competing socioeconomic policies and sometimes contractual assumptions of responsibility." Palka,
In the present case, there is no question that Wal-Mart, as a landowner, owed Alfaro the duty to act “as a reasonable [entity] in maintaining [its] property in a reasonably safe condition in view of all the circumstances, including the likelihood of injury to others, the seriousness of the injury, and the burden of avoiding the risk.” Basso v. Miller,
In trying to assess the state of New York’s law, as we are required to do in cases arising under diversity jurisdiction, we have previously addressed the role a court should play in determining the issue of duty when, as here, “the applicable duty relationship is well established.” Stagl v. Delta Airlines, Inc.,
In the present case, the District Court committed a variation of the error committed by the District Court in Stagl. That is, instead of accepting the “well established” duty of reasonable care owed by Wal-Mart to Alfaro as a búsiness invitee, the District Court analyzed the particular circumstances presented and ruled that Wal-Mart assumed the heightened duty “of assisting the wheelchair bound plaintiff, Alfaro [sic] with his objective for being in its store, to purchase paint.” The District Court thereby disregarded the fact that “the applicable duty relationship” between Wal-Mart and Alfaro was “well established” and took it upon itself to “modify” that duty — in this case, by expanding its scope rather than narrowing it — “on an
We are unpersuaded by Alfaro’s argument, which was accepted by the District Court, that Wal-Mart assumed a specific duty to assist him in a timely manner when its employee told him to wait while she found someone who could help him. According to Alfaro’s testimony at trial, he and the employee spoke for several minutes about paint and paint supplies. By Alfaro’s own admission, however, he never asked the employee for assistance in retrieving paint from the shelves, let alone informed her that he might need such assistance. Moreover, when the employee left and promised to find someone who could help Alfaro, it was only because she could not answer his questions about “gloves and latex.” Thus, to the extent that she promised anything to Alfaro, it was to find someone who could answer his questions about “gloves and latex,” not to find someone who would help him retrieve paint from the shelf. The employee’s failure to return to Alfaro may amount to a breach of good business practice, but it does not, under New York law, constitute a breach of any legal duty sufficient to support Alfaro’s claim of negligence.
In short, however uncertain the practice is of fixing the scope of an alleged tortfea-sor’s duty, we are confident that the New York Court of Appeals would hold that Wal-Mart’s alleged breach in this case — ■ failing to assist Alfaro in a timely manner — was beyond the scope of its legal duties.
III.
In sum, we hold that Wal-Mart’s alleged breach — failing to assist Alfaro in a timely manner — was outside the scope of its duty
Notes
. Wal-Mart's notice of appeal is technically defectivc because it states that the appeal is taken from the District Court's order denying Wal-Mart's post-trial motion, not from the judgment entered following the jury's verdict. See Krause v. Bennett,
. In light of the facts of this case, we need not, and do not, decide whether a store's failure to provide timely assistance of a specific type to a customer could give rise to a negligence action under New York law if the customer had requested that specific type of assistance or had informed a store employee that he required that specific type of assistance, or if an employee had seen the customer attempting to help himself in a manner likely to cause injury.
. Because the New York Court of Appeals has not addressed the issue in this case, "it falls to this CourL to predict how the New York Court of Appeals would interpret New York law on this point. In this endeavor, we must consider all the resources the highest court could use, including decisions reached in other jurisdictions.” Frank Felix Assocs. v. Austin Drugs, Inc.,
. Because we conclude that Wal-Mart’s alleged breach was outside the scope of its legal duty to Alfaro, we decline to consider Wal-Mart’s other arguments on appeal — namely, that the injury to Alfaro was unforeseeable and that Wal-Mart's alleged negligence was not the proximate cause of Alfaro's injury.
