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499 F. App'x 473
6th Cir.
2012
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Background

  • Plaintiffs Barber, Davis, Williams, and Shields allege sexual harassment by supervisor Klingenberg at FCIS in Ohio; FCIS removed to federal court and sought summary judgment on Faragher/Ellerth defense.
  • District court assumed Title VII-based hostile work environment but granted summary judgment to FCIS on the defense, finding the policy effective and plaintiffs failed to follow it.
  • Klingenberg’s misconduct included explicit instant messages to Shields and escalating harassment involving Barber and Williams; Shields later disclosed broader harassment to Frye.
  • FCIS policy required reporting harassment to management or HR, with internal EEO procedures and anti-retaliation protections; management investigated but prior harassment history existed.
  • There was a prior 1998 harassment complaint against Klingenberg (Hocker) with a minimal remedial response, and subsequent investigations and evaluations did not clearly monitor or stop Klingenberg’s conduct.

Issues

Issue Plaintiff's Argument Defendant's Argument Held
Whether FCIS’s Faragher/Ellerth defense fits on summary judgment Barber, Davis, Williams argue policy and enforcement were insufficient as a matter of fact FCIS contends policy was reasonable and effectively enforced No; genuine issues of material fact on effectiveness of prevention and correction.
Whether FCIS exercised reasonable care to prevent and correct harassment Management failed to adequately investigate and monitor after complaints Policy was facially adequate and reasonably implemented No; jury could find ineffective enforcement and monitoring.
Whether plaintiffs unreasonably failed to take advantage of preventive or corrective opportunities Plaintiffs feared retaliation and barriers to reporting to distant managers Policy required reporting; plaintiffs had to use available channels Jury questions remain; not as a matter of law.
Whether credible threats of retaliation justified not reporting Retaliation threats impeded reporting; credible threats existed Jury questions on credibility of threats and impact on reporting.

Key Cases Cited

  • Faragher v. City of Boca Raton, 524 U.S. 775 (1998) (establishes Faragher/Ellerth defense framework)
  • Burlington Indus., Inc. v. Ellerth, 524 U.S. 742 (1998) (establishes defense framework)
  • Clark v. UPS, Inc., 400 F.3d 341 (6th Cir. 2005) (defense burden on employer to show reasonable care and plaintiff’s lack of prevention)
  • Hawkins v. Anheuser-Busch, Inc., 517 F.3d 321 (6th Cir. 2008) (employer duty to prevent harassment heightened with known serial harasser)
  • Gorzynski v. JetBlue Airways Corp., 596 F.3d 93 (2d Cir. 2010) (rejects rigidity in requiring exhaustive use of policy channels)
  • Thornton v. Fed. Express Corp., 530 F.3d 451 (6th Cir. 2008) (credible threats may excuse reporting under certain circumstances)
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Case Details

Case Name: Shields v. Federal Express Customer Information Services Inc.
Court Name: Court of Appeals for the Sixth Circuit
Date Published: Sep 7, 2012
Citations: 499 F. App'x 473; 10-4494
Docket Number: 10-4494
Court Abbreviation: 6th Cir.
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