515 F.Supp.3d 424
W.D. Va.2021Background
- Plaintiff Brittney Mejico is a blind California resident who uses screen‑reader software to access websites; she alleges Alba Web Designs, LLC operates 500labels.com, a commercial website selling personalized address labels.
- Mejico visited the Website multiple times (Sept. 2019–May 2020) and encountered specific accessibility barriers (e.g., missing/empty form labels and links, unlabeled fields, partially screen‑reader‑readable PDF order form) that prevented completing purchases.
- Because the PDF order form is only partially accessible, Mejico must obtain sighted assistance to order by mail, causing delay and exclusion from equal access to Alba’s services.
- Mejico seeks injunctive relief under Title III of the ADA (and initially asserted a state Unruh Act claim later dismissed); she also describes herself as an ADA “tester” and intends to return to the Website.
- Alba moved to dismiss for lack of subject‑matter jurisdiction (standing) and for judgment on the pleadings, arguing Mejico lacks standing and that a website is not a "place of public accommodation." The court denied both motions as to the ADA claim.
Issues
| Issue | Plaintiff's Argument | Defendant's Argument | Held |
|---|---|---|---|
| Standing / Injury in Fact and likelihood of future injury | Mejico alleges concrete past injuries from repeated attempts to use the Website, and pleads plausible intent to return for personal and volunteer uses, so she faces a real likelihood of future injury and thus has standing. | Alba contends Mejico has no Article III injury because she did not complete a purchase and her tester status and litigation history undercut any plausible intent to return. | Court: Allegations of repeated failed access, concrete harms, and plausible intent to return suffice at pleading stage; standing denied as to neither the injury nor the future‑injury requirement. |
| Whether a commercial website is a "place of public accommodation" under Title III | A commercial website that offers goods/services to the public falls within Title III’s broad categories (e.g., sales or service establishments) and must be accessible; excluding websites would frustrate ADA purposes. | Alba argues "place" implies a physical, brick‑and‑mortar location, so a purely online website is not a Title III public accommodation. | Court: Adopts a non‑physical reading of "public accommodation;" commercial websites can qualify as sales or service establishments under §12181(7); denial of judgment on the pleadings. |
Key Cases Cited
- Nanni v. Aberdeen Marketplace, Inc., 878 F.3d 447 (4th Cir. 2017) (past encounter with barriers plus intent to return supports standing for injunctive relief)
- Spokeo, Inc. v. Robins, 136 S. Ct. 1540 (2016) (injury‑in‑fact must be concrete and particularized)
- Kenny v. Wilson, 885 F.3d 280 (4th Cir. 2018) (standing analysis and pleading standard for ADA website claims)
- Griffin v. Dep’t of Labor Fed. Credit Union, 912 F.3d 649 (4th Cir. 2019) (tester status insufficient without plausible intent to avail oneself of services)
- PGA Tour, Inc. v. Martin, 532 U.S. 661 (2001) (Title III’s scope not limited to customers or clients; broad remedial purpose)
- Carparts Distrib. Ctr., Inc. v. Auto. Wholesaler’s Ass’n of New England, Inc., 37 F.3d 12 (1st Cir. 1994) (public accommodation not limited to physical structures; services conducted by phone/mail fall within Title III)
- Nat’l Ass’n of the Deaf v. Netflix, Inc., 869 F. Supp. 2d 196 (D. Mass. 2012) (construing ADA to cover web‑based services to avoid absurd results)
- Nat’l Ass’n of the Blind v. Scribd Inc., 97 F. Supp. 3d 565 (D. Vt. 2015) (websites providing access to goods/services can be subject to Title III)
- Packingham v. North Carolina, 137 S. Ct. 1730 (2017) (Supreme Court characterizes cyberspace as an important place for exchange of views)
- South Dakota v. Wayfair, 138 S. Ct. 2080 (2018) (modern commerce permits meaningful presence without traditional physical presence)
